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Shelter advocate skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical shelter advocate skills. We ranked the top skills for shelter advocates based on the percentage of resumes they appeared on. For example, 24.4% of shelter advocate resumes contained crisis intervention as a skill. Continue reading to find out what skills a shelter advocate needs to be successful in the workplace.

15 shelter advocate skills for your resume and career

1. Crisis Intervention

Here's how shelter advocates use crisis intervention:

Provide emergency crisis intervention services through 24/hour helpline, emergency shelter advocacy, and community resource referrals
Provide crisis intervention and therapeutic support for sexually and physically assaulted women and children.

2. Safety Planning

Safety рlаnnіng іѕ a рrосеѕѕ оf evaluating the rіѕkѕ and bеnеfіtѕ of various орtіоnѕ аnd identifying ways tо rеduсе the rіѕkѕ should an adverse event arise. This іnсludеѕ planning fоr a futurе crisis, rеvіеwіng оnеѕ орtіоnѕ, аnd mаkіng dесіѕіоnѕ аbоut whаt to dо nеxt.

Here's how shelter advocates use safety planning:

Assisted crisis line callers in rural Alaskan communities with safety planning and relocation arrangements.
Administered and assisted client services including safety planning, support services and crisis management.

3. Client Intake

Here's how shelter advocates use client intake:

Peer support, client intake, answering crisis line, referrals, maintaining a clean office, research.
Completed client intakes, updated client case notes daily, and completed incident reports as needed.

4. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how shelter advocates use mental health:

Refer callers to outside organizations, such as hospitals or mental health clinics, for ongoing mental health treatment or services.
Provided financial, employment, housing, mental health, and daily needs assistance for shelter occupants.

5. Cleanliness

Here's how shelter advocates use cleanliness:

Perform routine chores and cleaning tasks assigned by shift to ensure the safety and cleanliness of the shelter facility.
Preformed regular chores and cleaning tasks to ensure the safety and cleanliness of the shelter facility.

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7. Crisis Hotline

Here's how shelter advocates use crisis hotline:

Provide crisis hotline prevention services and conduct interview to determine victim's eligibility for program services.
Transported Residents to and from shelter -Supervised Clients/Children -Coordinated Choirs - Managed Crisis Hotline

8. Advocacy Services

Here's how shelter advocates use advocacy services:

Provided crisis and advocacy services to victims of domestic violence as an overnight counselor and on-call advocate.
Provided advocacy services and transportation options for shelter clients in addition to other program services.

9. Substance Abuse

Here's how shelter advocates use substance abuse:

Conduct groups weekly on Domestic Violence, Sexual Violence, Substance Abuse, and provide Parenting Classes, with documentation.
Developed and maintained working relationships with alcohol and substance abuse detoxification, rehabilitation and treatment centers.

10. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how shelter advocates use community resources:

Assist mothers in parenting through positive role modeling, individual advocacy and other referrals to community resources.
Assisted shelter residents with case management needs and accessing community resources.

11. Emergency Shelter

Here's how shelter advocates use emergency shelter:

Provided supportive services to women and their children in a communal-living emergency shelter.
Initiated emergency shelter case management responsibilities to create faster shelter turn over.

12. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how shelter advocates use support services:

Provide part-time general support services to residential survivors of domestic violence.
Case management, resident support services, trainings in domestic violence and teen dating violence Other Experience

13. Community Services

Community ѕеrvісе is аn unраіd activity in which аn individual оr grоuр еngаgеѕ tо bеnеfіt thе lосаl, nаtіоnаl оr glоbаl соmmunіtу. It іѕ also uѕеd as аn аltеrnаtіvе to imprisonment аnd іѕ intended tо connect offenders to the victim or society ѕо thаt they can undеrѕtаnd how their асtіоnѕ аffесt оthеrѕ.

Here's how shelter advocates use community services:

Provided information or referred individuals to public and private agencies and community services.
Refer residents to community services based on individual needs.

14. Emergency Situations

Here's how shelter advocates use emergency situations:

Addressed emergency situations such as power outages, breaking and entering, and suicide attempts on call status.
Handled emergency situations such as power outages, breaking and entering, suicide attempts 24/7.

15. Direct Services

Direct service is a service provided directly, that is, through person-person contact which gives no room for any middle or third party involvement.

Here's how shelter advocates use direct services:

Provided direct services to child/adult victims or domestic violence, sexual assault/homelessness as needed.
Provided direct and non-direct services to primary and secondary survivors of domestic violence.

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List of shelter advocate skills to add to your resume

The most important skills for a shelter advocate resume and required skills for a shelter advocate to have include:

Crisis Intervention
Safety Planning
Client Intake
Mental Health
Cleanliness
Social Work
Crisis Hotline
Advocacy Services
Substance Abuse
Community Resources
Emergency Shelter
Support Services
Community Services
Emergency Situations
Direct Services
Crisis Situations

Sexual Assault
Intake Interviews
Hotline Calls
Child Care
Shelter Residents
Domestic Abuse
Peer Support
Child Abuse
Emotional Support
Family Violence
Intake Assessments
Conflict Resolution
Law Enforcement
Domestic Violence Victims
Intake Process
Crisis Management

Domestic Violence Shelter
Community Agencies
Intake Paperwork
Incident Reports
Risk Assessments
Shelter Clients
Legal Advocacy
Crisis Phone Calls
Intake Procedures
Client Service
Residential Clients
Shelter Facility
Sexual Violence
Shelter Rules
Ywca
Domestic Violence Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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