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Shelter case manager skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
William Weston,
Roxanne Ruiz-Adams
Below we've compiled a list of the most critical shelter case manager skills. We ranked the top skills for shelter case managers based on the percentage of resumes they appeared on. For example, 29.3% of shelter case manager resumes contained social work as a skill. Continue reading to find out what skills a shelter case manager needs to be successful in the workplace.

15 shelter case manager skills for your resume and career

1. Social Work

Here's how shelter case managers use social work:
  • Attended monthly group meeting with other transitional housing program Social Workers and Case Managers.
  • Mediate between the police department, social workers, and parents.

2. Crisis Intervention

Here's how shelter case managers use crisis intervention:
  • Participated in crisis intervention with clients exhibiting acute psychiatric symptoms in need of hospitalization and/or exhibiting aggressive behavior.
  • Provide supportive services, crisis intervention, community education, job development and budget information to shelter residents.

3. HMIS

Here's how shelter case managers use hmis:
  • Enroll, exit, or update client status in HMIS database.
  • Contacted graduates for 3 - 6 month updates Entered and tracked data entry in NAM's and HMIS database.

4. Substance Abuse

Here's how shelter case managers use substance abuse:
  • Established secure medication protocols and substance abuse policies.
  • Assessed families and individuals for strengths and barriers, including education/employment, behavioral health, criminal history and substance abuse.

5. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how shelter case managers use community resources:
  • Completed assessments on potential residents and provided referrals for community resources.
  • Connect families to community resources, making referrals accordingly.

6. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how shelter case managers use social security:
  • Assisted clients to apply for Social Security benefits, SNAP (food stamps), General Relief.
  • Perform community outreach services to untreated mentally ill persons and coordinated benefits through Medicaid, VA, and social security disability.

7. Intake Interviews

Here's how shelter case managers use intake interviews:
  • Administered initial intake interviews with potential clients by exploring entire family problems, needs, and determining eligibility for services.
  • Conducted resident intake interviews, provided weekly case management, job counseling and individual counseling to shelter residents.

8. Safety Planning

Safety рlаnnіng іѕ a рrосеѕѕ оf evaluating the rіѕkѕ and bеnеfіtѕ of various орtіоnѕ аnd identifying ways tо rеduсе the rіѕkѕ should an adverse event arise. This іnсludеѕ planning fоr a futurе crisis, rеvіеwіng оnеѕ орtіоnѕ, аnd mаkіng dесіѕіоnѕ аbоut whаt to dо nеxt.

Here's how shelter case managers use safety planning:
  • Provide domestic violence education, case management, and safety planning for victims of domestic violence.
  • Assisted law enforcement with investigations and safety planning with victims.

9. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how shelter case managers use support services:
  • Refer clients and families to other support services when appropriate.
  • Provide assessment, planning and support services to clients.

10. Emergency Shelter

Here's how shelter case managers use emergency shelter:
  • Conducted orientations/intakes and provided ongoing support for residents who had exited the emergency shelter.
  • General duties included intake and assessment of homeless males entering into emergency shelter.

11. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how shelter case managers use community agencies:
  • Established relationships with community agencies, including legal and social service systems.
  • Initiated working relationships with community agencies.

12. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how shelter case managers use mental health:
  • Schedule annual inspections with the City of Amarillo Fire Administration, City of Amarillo Environmental Health, and Gas Inspector.
  • Conduct involuntary treatment and consults with other professionals and MD's regarding addictions and mental health treatment and interventions.

13. Community Services

Community ѕеrvісе is аn unраіd activity in which аn individual оr grоuр еngаgеѕ tо bеnеfіt thе lосаl, nаtіоnаl оr glоbаl соmmunіtу. It іѕ also uѕеd as аn аltеrnаtіvе to imprisonment аnd іѕ intended tо connect offenders to the victim or society ѕо thаt they can undеrѕtаnd how their асtіоnѕ аffесt оthеrѕ.

Here's how shelter case managers use community services:
  • Promote recovery, empowerment and participation in community services.
  • Represented company with community services agencies such as Vocational Rehabilitation, Department of Human Resources and other Community Rehabilitation Providers.

14. Affordable Housing

Here's how shelter case managers use affordable housing:
  • Work closely with Housing Locator to identify suitable and affordable housing for each household.
  • Mediate disputes and contract/lease violations between participants and landlords * Coordinate supportive service to secure affordable housing

15. Transitional Housing

Here's how shelter case managers use transitional housing:
  • Provide Case Management for four Transitional Housing clients, up to seven respite clients, and an abundance of shelter clients.
  • Advocated for shelter clients when referring to permanent, supportive, or transitional housing programs.
top-skills

What skills help Shelter Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a shelter case manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all shelter case managers possess?

Roxanne Ruiz-AdamsRoxanne Ruiz-Adams LinkedIn profile

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.
Do you want to know more?
Read more about what experts have to say about shelter case manager

List of shelter case manager skills to add to your resume

Shelter case manager skills

The most important skills for a shelter case manager resume and required skills for a shelter case manager to have include:

  • Social Work
  • Crisis Intervention
  • HMIS
  • Substance Abuse
  • Community Resources
  • Social Security
  • Intake Interviews
  • Safety Planning
  • Support Services
  • Emergency Shelter
  • Community Agencies
  • Mental Health
  • Community Services
  • Affordable Housing
  • Transitional Housing
  • Conflict Resolution
  • Housing Assistance
  • Direct Services
  • Community Outreach
  • Crisis Management
  • Shelter Residents
  • HUD
  • Sexual Assault
  • Crisis Line
  • Independent Living
  • Shelter Program
  • Crisis Calls
  • Hotline Calls
  • Homeless Families
  • Shelter Services
  • Crisis Hotline
  • Homeless Individuals
  • DHS
  • Financial Assistance
  • Local Agencies
  • Law Enforcement
  • Community Referrals
  • Intake Process
  • Initial Assessment
  • Medical Care
  • Legal Advocacy
  • Shelter Clients
  • Emotional Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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