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Shelter director skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical shelter director skills. We ranked the top skills for shelter directors based on the percentage of resumes they appeared on. For example, 24.3% of shelter director resumes contained social work as a skill. Continue reading to find out what skills a shelter director needs to be successful in the workplace.

15 shelter director skills for your resume and career

1. Social Work

Here's how shelter directors use social work:
  • Supervised a department of three social workers, two chaplains, a volunteer coordinator, and a bereavement counselor.
  • Supervised bachelor-level social work students during their practicum placement to ensure learning objectives were met for degree requirements.

2. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how shelter directors use direct supervision:
  • Provided direct supervision to full and part-time staff as well as volunteers in the men and woman's shelters.
  • Retain final authority for disposition of animals not under direct supervision of the Department of Health.

3. Client Intake

Here's how shelter directors use client intake:
  • Oversee the welfare of the shelter animals, Schedule client appointments, answering phone calls, and client intake.
  • Generated funds for two-three percent yearly employee raises through successfully overseeing client intake growth to 200-300 per year.

4. Emergency Shelter

Here's how shelter directors use emergency shelter:
  • Worked directly with clients to provide temporary emergency shelter to families in crisis.
  • Managed a 24 bed emergency shelter for homeless individuals and families.

5. Social Services

Here's how shelter directors use social services:
  • Initiated individual and family need plans which included advocating for medical, social services, legal, and educational resources.
  • Provided psychosocial services to residents through assessment, care planning, social services.

6. Crisis Intervention

Here's how shelter directors use crisis intervention:
  • Provided needs assessments, educational training, shelter management, crisis intervention, advocacy, and case management
  • Established and maintained the use of appropriate crisis intervention techniques to facilitate trauma and redirect positive behaviors.

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7. HMIS

Here's how shelter directors use hmis:
  • Record keeping, data entry into HMIS data-base, statistics, compliance to federal guidelines, chart notes, file management.
  • Maintained documentation of service efforts in DBA FACS Pro and HMIS in an accurate, thorough, and timely manner.

8. Direct Services

Direct service is a service provided directly, that is, through person-person contact which gives no room for any middle or third party involvement.

Here's how shelter directors use direct services:
  • Maintain data for funding sources and represent direct service staff to the Board of Directors.
  • Developed Trauma, Loss and Grief Training for direct service staff

9. Shelter Animals

Here's how shelter directors use shelter animals:
  • Supervised a team of 15 Shelter Technicians responsible for properly caring for shelter animals and interacting with the public.
  • Administered general care services for shelter animals and monitored security systems.

10. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how shelter directors use community resources:
  • Developed and maintained professional relationships with community resources.
  • Assess resident's needs and find community resources to maximize program effectiveness and individual success.

11. DHS

DHS (Department of Homeland Security) refers to the department that handles the USA's immigration enforcement.

Here's how shelter directors use dhs:
  • Chart audited to ensure that documentation meets DHS and OTDA standards.
  • Coordinated services for JSU, DHS, schools and community.

12. Public Speaking

Public Speaking or oration, as it is sometimes known, is the act of any one person speaking live in front of an audience. Although in the past the audience was only a physical one, nowadays oration might be done on an online video call, at a digital conference, at an online class, or elsewhere. The art of public speaking is very old, drawing its first established roots from Ancient Greece and likely from before, too. It is an important skill and asset in many industries.

Here's how shelter directors use public speaking:
  • Participated in public speaking engagements aimed at enhancing awareness of domestic violence.
  • Remain constantly available as domestic violence resource for television, radio, print media, and public speaking events.

13. Advisory Boards

Here's how shelter directors use advisory boards:
  • Maintain Policies and Procedures set by the Animal Shelter Advisory Board.
  • Unified and strengthened the OAC Advisory Board.

14. Shelter Program

Here's how shelter directors use shelter program:
  • Drafted proposals, budgets and reports for local and federal grant funding for shelter programs.
  • Directed all aspects of the shelter program daily development and coordination.

15. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how shelter directors use community agencies:
  • Develop and maintain cooperative working relationships with outside community agencies, groups, and organizations.
  • Established and maintained positive working relationships with DJJ representatives, court officials and other community agencies.
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List of shelter director skills to add to your resume

Shelter director skills

The most important skills for a shelter director resume and required skills for a shelter director to have include:

  • Social Work
  • Direct Supervision
  • Client Intake
  • Emergency Shelter
  • Social Services
  • Crisis Intervention
  • HMIS
  • Direct Services
  • Shelter Animals
  • Community Resources
  • DHS
  • Public Speaking
  • Advisory Boards
  • Shelter Program
  • Community Agencies
  • Staff Training
  • Community Outreach
  • Sexual Assault
  • Adoption Rate
  • Program Development
  • Client Service
  • Program Operations
  • Homeless Shelter
  • Program Evaluation
  • Statistical Reports
  • Shelter Residents
  • Contract Compliance
  • Conflict Resolution

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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