Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Shelter manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical shelter manager skills. We ranked the top skills for shelter managers based on the percentage of resumes they appeared on. For example, 18.0% of shelter manager resumes contained crisis intervention as a skill. Continue reading to find out what skills a shelter manager needs to be successful in the workplace.

15 shelter manager skills for your resume and career

1. Crisis Intervention

Here's how shelter managers use crisis intervention:
  • Provided crisis intervention techniques to callers in crisis situations of domestic violence and/or sexual assault.
  • Weekend Sub Staff-Providing Crisis intervention to women and children who have experienced domestic violence

2. Safety Planning

Safety рlаnnіng іѕ a рrосеѕѕ оf evaluating the rіѕkѕ and bеnеfіtѕ of various орtіоnѕ аnd identifying ways tо rеduсе the rіѕkѕ should an adverse event arise. This іnсludеѕ planning fоr a futurе crisis, rеvіеwіng оnеѕ орtіоnѕ, аnd mаkіng dесіѕіоnѕ аbоut whаt to dо nеxt.

Here's how shelter managers use safety planning:
  • Assisted law enforcement with investigations and safety planning with victims.
  • Provided safety planning to the women and children living in the shelter.

3. Client Intake

Here's how shelter managers use client intake:
  • Completed client intake forms and verify proper identity of registered clients.
  • Performed all necessary shelter operations including client intakes, answering the 24 hour crisis line and attending regular staff meetings.

4. Social Services

Here's how shelter managers use social services:
  • Ensured shelter buildings followed the Department of Social Services safety regulations.
  • Advocated for clients and families facing problems within the school system and any other social services provided by the community.

5. Emergency Shelter

Here's how shelter managers use emergency shelter:
  • Facilitate and supervise the daily and nightly operation of emergency shelter for the homeless families.
  • Shelter Manager manages daily operations for emergency shelter for men and women.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how shelter managers use community resources:
  • Coordinate with the community agencies to assist homeless individuals and families with available community resources.
  • Team leadership and mentoring* Answering the crisis line and assisting callers in determining what community resources are appropriate for their situation.

7. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how shelter managers use mental health:
  • Provided addiction, mental health and crisis counseling and education to adolescent residents of an inpatient drug treatment facility.
  • Shelter Contributions: * Experience working with Homeless, Substance Abuse, Mental Health, housing and Criminal Justice.

8. Crisis Calls

Here's how shelter managers use crisis calls:
  • Maintained logbook with pertinent information concerning crisis calls.
  • Answered incoming crisis calls and provided referrals to customers who were ineligible for assistance from the facility.

9. Crisis Line

Here's how shelter managers use crisis line:
  • Operated a 24/7 crisis line, obtained information, relayed appropriate referrals, and found shelter if needed.
  • Coordinate with volunteer coordinator in keeping crisis line workers informed about the shelter and its occupants.

10. Shelter Operations

Here's how shelter managers use shelter operations:
  • Mentored and developed seven volunteers based on requirements of American Red Cross Shelter operations.
  • Manage shelter operations with volunteers.

11. Animal Control

Here's how shelter managers use animal control:
  • Assisted animal control officers in seizure of animals living in unfit/unsafe environments.
  • Worked with kennel staff and animal control on a daily basis.

12. Sexual Assault

Here's how shelter managers use sexual assault:
  • Served on and chaired several domestic violence and sexual assault community collaborations.
  • Managed the operations of homeless shelter for victims of Domestic Violence/Sexual Assault

13. Substance Abuse

Here's how shelter managers use substance abuse:
  • Provide support & supervision in community faith based homeless shelter / substance abuse treatment center.
  • Facilitate Domestic Violence and Substance Abuse groups.

14. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how shelter managers use law enforcement:
  • Managed animal crisis situations and collaborated with law enforcement officials to remove animals as necessary.
  • Participated in enhanced advocacy, this included assisting law enforcement or medical care providers.

15. HMIS

Here's how shelter managers use hmis:
  • Enroll clients into the HMIS System and CES.
  • Entered data in HMIS and NCATrak.
top-skills

What skills help Shelter Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of shelter manager skills to add to your resume

Shelter manager skills

The most important skills for a shelter manager resume and required skills for a shelter manager to have include:

  • Crisis Intervention
  • Safety Planning
  • Client Intake
  • Social Services
  • Emergency Shelter
  • Community Resources
  • Mental Health
  • Crisis Calls
  • Crisis Line
  • Shelter Operations
  • Animal Control
  • Sexual Assault
  • Substance Abuse
  • Law Enforcement
  • HMIS
  • Shelter Animals
  • Client Service
  • Shelter Services
  • Hotline Calls
  • Crisis Hotline
  • Community Agencies
  • Conflict Resolution
  • Medical Care
  • Disciplinary Actions
  • Emotional Support
  • Shelter Residents
  • Direct Services
  • Community Outreach
  • Intake Process
  • Crisis Management
  • Homeless Shelter
  • Emergency Situations
  • Homeless Individuals
  • Facebook
  • Domestic Violence Shelter
  • Client Data
  • Statistical Reports
  • Housing Assistance
  • Adoption Process
  • Crisis Situations
  • State Regulations
  • Financial Assistance
  • Statistical Data
  • Shelter Program
  • Shelter Clients
  • Domestic Violence Victims
  • Homeless Clients

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs