Post job

SHI International jobs in Austin, TX

- 96 jobs
  • Staffing Services Consultant

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Staffing Services Consultant collaborates with internal teams to engage customers, conduct discovery calls, and provide service overviews to generate interest in Staffing and Staff Augmentation Solutions. This role involves developing custom statements of work, tracking service opportunities, maintaining relevant certifications, and ensuring proper handoff and execution of service engagements in collaboration with sales and services teams, all while staying updated on IT trends and identifying up-sell and cross-sell opportunities. Role Description Ensure proper handoff, follow-up, and execution of identified service opportunities in collaboration with sales and services teams. Partner with SHI sales teams to consult with customers and identify staffing and staff augmentation resources and needs. Train and equip SHI sales teams with the essential knowledge and tools on the staff augmentation service, so that sellers can effectively use and market this service. Assess and understand client needs related to staff augmentation, including specific skills, experience levels, and project durations. Tailor solutions to meet these unique requirements. Design customized staff augmentation services and develop detailed proposals that align with client needs. Include clear timelines, deliverables, and expected outcomes. Match the identified talent with client projects, ensuring a high degree of compatibility in terms of skills, experience, and work culture. Support the onboarding process for augmented staff, ensuring they have all the necessary information, tools, and support to integrate seamlessly into client teams. Regularly monitor the performance of staff placed with clients, collecting feedback from both parties to ensure satisfaction and address any issues promptly. Continuously seek feedback from clients and augmented staff to identify areas for improvement in the service offering. Implement changes to enhance service quality and client satisfaction. Support the billing and invoicing tasks when needed, ensuring the accuracy and timeliness of requests. Build and maintain strong relationships with clients and augmented staff, acting as a bridge between them. Ensure open and effective communication throughout the project duration. Ensure all staff augmentation services are delivered in compliance with relevant laws, regulations, and best practices. Maintain comprehensive documentation for all projects and placements. Additional Responsibilities Stay informed about trends and developments in staff augmentation and clients' wider industry sectors. Use this knowledge to adapt and refine service offerings. Collaborate with various teams, including MSAG Consultants, Account Executives, and solution experts, for customer-facing engagements. Conduct discovery calls to gather specific customer requirements and expectations. Provide overviews of relevant service opportunities to generate interest in follow-up meetings with subject matter experts. Create and maintain supporting documentation and tools to identify up-sell and cross-sell opportunities. Maintain necessary certifications relevant to SHI's solution projects. Stay updated with IT trends, features, releases, and programs. Track and report on service opportunities, providing both summary and detailed insights to leadership. Engage with customers to assess, implement, and manage IT solutions. Develop custom statements of work (SOWs) detailing service engagements and their value. Behaviors and Competencies Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities. Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. Results Orientation: Can set strategic goals for the organization and lead multiple teams to achieve these goals, demonstrating a strong orientation towards results. Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation. Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback. Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. Consultative Sales: Can take ownership of complex sales initiatives, collaborate with team members, and drive sales results through a consultative approach. Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. Skill Level Requirements Ability to create clear and effective technical documentation. - Intermediate The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Intermediate The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate The ability to effectively utilize advanced Excel features for data manipulation and visualization. - Intermediate Proven experience in structured cabling, end-user device deployments, and conducting site surveys. - Intermediate Other Requirements Completed Bachelor's Degree or relevant work experience required 2+ years of experience in a similar role Ability to travel to SHI, Partner, and Customer Events Ability to travel 10% The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $70k-120k yearly Auto-Apply 19d ago
  • Security Solutions Executive

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Security Solutions Executive is responsible for the acquisition of net-new security business within a given territory. They will proactively leverage SHI data, alongside partner information, to identify and generate sales opportunities and meetings with security prospects through outreach activities and profiling accounts, and serve as a customer-facing subject matter expert to build a pipeline and close security deals. This position is a hybrid position that reports to Austin, TX as required for business needs as determined by SHI Management. Role Description • Generate, identify, and drive pipeline by understanding customer needs and positioning relevance to company solutions and services. • Drive security growth for SHI by profiling, qualifying, and prospecting into Enterprise security whitespace target accounts. • Serve as a customer-facing subject matter expert on security products, service offerings, and SHI's capabilities to help customers select, deploy, adopt, and manage security technology. • Engage with Enterprise sales and technical teams to initiate the product sales cycle, qualify opportunities, and close open pipeline. • Strategically partner with company sales leadership and account executives to execute the acquisition strategy for Security products. • Sales executions against new security logo KPIs and effective pipeline management. • Guide customers through foundational governance best practices to allow for successful and scalable cloud adoption. • Work collaboratively with company sellers, internal resources, and service partners in delivering long-term value to our customers. Behaviors and Competencies Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions. Business Development: Can identify potential business opportunities, propose strategies for growth, and take action without explicit instructions. Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. Listening: Can recognize underlying messages and non-verbal cues in communication, responding appropriately to both explicit and implicit information. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Skill Level Requirements • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate • Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate Other Requirements • Completed Bachelor's Degree or relevant work experience required • 3+ years of experience in an Inside Sales/Outside Sales role • 2+ years of direct security experience •2+ years of experience prospecting new business in whitespace accounts • Ability to travel 20% The estimated annual pay range for this position is $110,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $110k-160k yearly Auto-Apply 60d+ ago
  • IT Service Desk Technician

    Disco 4.7company rating

    Austin, TX job

    Your Impact The IT Service Desk Technician provides first-line technical support to end-users, resolving IT-related issues and inquiries through various channels, such as phone, email, or ticketing systems. They play a critical part in ensuring smooth and efficient IT operations and delivering exceptional customer service to internal users. What You'll Do Incident and Request Fulfillment: Manages incidents and requests according to ITIL standards, ensuring proper classification and meeting target SLAs. Technical Support: Provides customer-service focused technical support to internal customers. Troubleshoots and resolves issues related to laptops, networks, AV systems, printers, and more. User Provisioning and Inventory Management: Manages user provisioning and deprovisioning, including accounts, equipment, and data handoff. Ensures the accuracy and optimization of hardware and software inventory. Cloud Application Management: Assists in the management of cloud applications such as GSuite, Zoom, Okta, and more. Process Improvement and Documentation: Identifies opportunities for improving internal IT processes and takes initiative to implement enhancements. Develops comprehensive documentation related to IT processes and end-user knowledge base. Who You Are Deep knowledge of and troubleshooting experience with mac OS and Windows 10. Experience troubleshooting enterprise LAN and Wifi networks. Customer service experience. Strong technical knowledge of computer hardware, software, and operating systems. Excellent problem-solving and analytical skills to diagnose and resolve technical issues. Detail oriented and a passion for learning new technologies and skills. Even Better If You Have… 2 + years experience providing technical support in a corporate environment. Experience with scripting languages including bash, powershell or python. Experience with MDM solutions such as Kandji or Intune. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$45,000-$55,000 USDAbout DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $45k-55k yearly Auto-Apply 9d ago
  • Regional Sales Executive- Class Actions, Mass Torts

    Disco 4.7company rating

    Austin, TX job

    Your Impact The Regional Sales Executive drives revenue growth in the legal technology industry, specifically within the Ediscovery and SaaS space, and plays a pivotal role in accelerating DISCO's growth in Plaintiff-side law firms. They manage an assigned territory, develop strategic sales plans, and exceed annual revenue targets through new business development and account management. What You'll Do Territory Management: Manages an assigned territory and develops it to full revenue potential. Achieves Sales Targets: Develops and executes strategic sales plans to achieve or exceed annual revenue targets. Tracks sales progress and adjusts tactics as needed. New Business Development: Identifies potential new accounts within assigned territory. Initiates contact with potential clients and works to convert leads into sales. Aims to grow the number of active accounts and revenue within territory each year. Account Management: Manages existing accounts and creates account plans within territory to maximize revenue and customer satisfaction. Upsells and cross-sells additional DISCO products and services. Sales Operations: Enters customer data, sales data and activities into the CRM system. Maintains organized records of sales progress and account details. Submits timely forecasts and sales reports. Who You Are 3+ years sales experience, including 2+ years in a field sales role Experience managing a territory and developing account relationships Proven ability to meet and exceed sales quotas Experience selling to the Plaintiff-side law firm Experience selling SaaS, enterprise software, or other relevant technology solutions. Even Better If You Have… Excellent consultative selling skills and ability to communicate value propositions Strong presentation, negotiation and relationship-building skills Ability to identify potential accounts, initiate contact and develop leads Highly organized with ability to manage multiple accounts and priorities Proficient with Salesforce or other CRM software Please note: Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $67k-123k yearly est. Auto-Apply 60d+ ago
  • Pricing & Performance Analyst

    Disco 4.7company rating

    Austin, TX job

    Your Impact As a key member of the strategy organization, the Pricing & Performance Analyst plays a pivotal role in driving the execution of strategic product and pricing initiatives to support growth and profitability objectives. They are responsible for the development, implementation, and ongoing evaluation of pricing structures, strategies and product investments. They are a problem solver, leader, and strategic thinker with extensive experience in the software industry. What You'll Do Price Performance Analysis: Utilizes product metrics and performance data to inform and validate pricing decisions. Product Investment Analytics: Creates templates for business cases, estimates new product investments, and reports on product metrics/performance. Develops and implements strategic plans to optimize operational performance and achieve organizational objectives. Performance Data Collection: Assists in the collection and aggregation of key operational data (e.g., price performance, usage rates, adoption metrics, churn data) required for the product performance reporting function. Metrics Tracking & Reporting: Collaborates with business intelligence (BI) to develop dashboards that support the commercial and product strategy functions ensuring data accuracy for the SLT report-out on product performance. Strategic Deal Support: Engages with sales and executive teams to develop custom pricing for strategic customers and opportunities. Runs detailed financial analysis on non-standard, strategic deal opportunities to quantify profitability (deal margin analysis) and recommend appropriate discount levels. Metrics Tracking & Reporting: Collaborates with BI to develop dashboards that support the commercial and product strategy functions ensuring data accuracy for the SLT report-out on product performance. Cross-Functional Collaboration: Collaborates with SLT, product, finance, legal, sales, customer success, marketing, and other teams to define the KPIs for product and service investment areas. Who You Are 5+ years experience in strategic pricing and performance in the software industry. Excellent communication and negotiation ability. Strong financial modeling and analytical skills. Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. Proficiency with BI systems (i.e., Quicksight or Tableau). Ability to indirectly manage cross functional partners. Even Better If You Have… Knowledge of the models and best practices for selling software to business customers. Prior experience working for a management consulting firm or part of a corporate strategy team with experience partnering with other teams and leaders to support the development and communication of their strategy. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $67k-89k yearly est. Auto-Apply 31d ago
  • Manager, Sales Development

    Disco 4.7company rating

    Austin, TX job

    Your Impact The Manager, Sales Development drives the production of sales qualified leads and enhances the growth of the sales pipeline through effective management of the Sales Development Representative (SDR) team. They identify, qualify, and facilitate meetings that lead to successful sales closures. They communicate KPIs and will contribute to strategic decision-making for senior management. Additionally, they are responsible for nurturing the talent pipeline by developing and preparing SDRs to progress their sales careers. What You'll Do Team Management : Leads and guides a team of 8-12 Sales Development Representatives to consistently enhance team productivity and surpass performance targets. Actively participates in the recruitment, selection, and interview process to attract top-tier talent and fosters a coaching and mentoring environment to nurture professional growth within the team. Provides reps with ongoing training on sales messaging, objection handling, and prospecting techniques. KPI Driven Leadership: Utilizes lead conversion KPIs to communicate and manage team goals on a weekly basis. Analyzes KPI metrics and conducts call breakdowns, role plays, team training, and best practice sharing sessions to drive continuous improvement. Achieves monthly and quarterly lead goals through outbound campaigns Process Innovation: Designs, evaluates, and implements effective sales processes, leveraging both established methods and pioneering new strategies. Ensures effective use of sales technology to improve productivity. Collaborates with cross-functional teams such as Sales Operations, Enablement, People, and Field Sales to foster harmonious partnerships. Who You Are 2+ years in a sales management role or 2+ years selling DISCO products Experience in leading a high-volume outbound sales team. Prior exposure or work in the legal technology sector or SaaS sales environment. Even Better If You Have… Comprehensive grasp of sales methodologies, especially pertaining to prospecting and pipeline generation. Exceptional leadership qualities paired with a knack for team-building and motivation. A data-driven mindset, equipped with the analytical prowess to evaluate performance metrics and guide actions accordingly. Proficient in CRM systems, with a deep understanding of sales & marketing automation tools. A creative problem solver, adept at devising solutions to address challenges in prospecting and lead generation. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $76k-115k yearly est. Auto-Apply 4d ago
  • Strategy & Corporate Development Analyst

    Disco 4.7company rating

    Austin, TX job

    Your Impact The Strategy & Corporate Development Analyst plays a critical role in supporting the strategic direction of DISCO. This position is responsible for executing detailed investment analysis, building financial models, and synthesizing market intelligence to ensure data-driven decisions. The Strategy & Corporate Development Analyst executes the supporting work necessary to maximize ROI, align with organizational priorities, and support the long-term success of DISCO. What You'll Do Financial Modeling & Business Case Support: Assists in the development and preparation of data-driven business cases for new initiatives, investments, and product enhancements, including initial financial modeling and cost-benefit analysis. Supports the VP of Strategy in developing the investment rubric and executes initial analyses of M&A opportunities against the framework to provide preliminary recommendations. Market & Investment Landscape Research: Conducts ongoing research on competitors, market trends, and technological advancements to produce financial, industry, and market intelligence that informs business strategy. Monitors the venture capital and private equity landscape for emerging trends, funding activities, and innovative startups that could be acquisition or investment targets. Strategic Documentation & Analysis: Prepares, updates, and maintains comprehensive strategic materials that articulate the core DISCO business strategy for consumption by the SLT and the Board. Supports functional leaders in applying best practice strategic frameworks for specific departmental initiatives. Performance Metrics & Cross-Functional Coordination: Defines, tracks, and reports on key product metrics (adoption, retention, revenue growth) and critical KPIs to measure performance and inform decision-making. Coordinates and manages the data room process during the early stages of due diligence, gathering necessary documentation from internal and external stakeholders. Who You Are 5+ years experience in product strategy, business case development, or investment analytics preferably within the technology or software space Advanced financial modeling and forecasting skills using excel, sql or similar platforms Proficient in product analytics tools and KPI measurement frameworks Proficient in ROI analysis, cost-benefit modeling, and portfolio management Excellent communication and presentation skills with the ability to simplify complex data into understandable insights Ability to synthesize quantitative and qualitative data to drive actionable insights and recommendations Even Better If You Have… Experience working for a management consulting firm or part of a corporate strategy team supporting the development and communication of strategy. Knowledge of models and best practices for selling software to business customers. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $71k-91k yearly est. Auto-Apply 31d ago
  • PubSec Inside Account Executive - Healthcare

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe PubSec Inside Account Executive - Healthcare is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions. The PubSec Inside Account Executive - Healthcare must demonstrate strong communication, problem-solving, and customer service skills to achieve sales targets and ensure a superior customer experience. Job Summary The Inside Account Executive is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions. The Inside Account Executive must demonstrate strong communication, problem-solving, and customer service skills to achieve sales targets and ensure a superior customer experience. Role Description • Conduct cold calling and prospecting to identify potential customers. • Establish and nurture relationships via email and phone within assigned books of business. • Assist customers in selecting, deploying, and managing various aspects of their IT environment. • Address client concerns and make recommendations to help them achieve their objectives. • Quote and place orders based on customer requests. • Grow existing active buying accounts by managing projects through the entire sales cycle. • Meet or exceed monthly and quarterly production quotas. • Proactively schedule and facilitate customer meetings with SHI internal resources. • Acquire and manage the IT needs of medium to large businesses, ensuring a best-in-class customer experience. • Collaborate and co-sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges. Behaviors and Competencies Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned. Communication: Can communicate simple ideas and information clearly. Consultative Sales: Can demonstrate a willingness to understand customer needs and provide appropriate solutions when guided. Customer Service: Can provide responsive and courteous assistance to customers. Flexibility: Can adjust to changes in tasks and responsibilities when required. Listening: Can demonstrate attentive listening in conversations, understanding the information as it is directly presented. Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned. Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise. Prospecting: Can demonstrate an understanding of the basic principles of prospecting and can identify potential leads when provided with a list or database. Self-Motivation: Can demonstrate a willingness to take on tasks and responsibilities independently when assigned. Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines. Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development. Skill Level Requirements • Ability to cold call and create new business opportunities - Basic • Ability to grow existing customer relationships - Basic • Ability to learn new concepts and processes quickly - Basic • Proficiency in customer outreach and delivering tailored customer service solutions - Basic • Proficiency in Microsoft Office Tools - Basic • Proficiency in project management - Basic Other Requirements • Minimum Bachelor's Degree or equivalent work experience • Minimum 1 year of sales experience in a similar role • 10% of in-market travel as needed The estimated annual pay range for this position is $40,000 - $70,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $40k-70k yearly Auto-Apply 60d+ ago
  • Corporate Trainer

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Corporate Trainer will be responsible for developing and delivering internal training programs for SHI employees across multiple disciplines, including but not limited to leadership and management development, professional growth direction/soft skills, workshops, and effective tools/applications. This person will work with business stakeholders to determine training needs, develop curricula/training material, and deliver training engagingly and effectively. Training will be provided in various ways, including in-person, remote, self-paced, and module-based learning for new and existing SHI employees. This position reports to the Learning & Development organization at SHI. Role Description Determine training requirements, create curriculum, and develop content based on the business requirements of SHI Business Unit and Corporate L&D leadership Deliver high-quality, effective, and engaging training to SHI leadership and employees to improve productivity and the ability to support internal stakeholders and customer demands, as well as achieve SHI business objectives Evaluate outcomes of training and improve/update content as needed based on changing business requirements and/or employee feedback Collaborate with the instructional design team in developing and reviewing course materials Have a solid understanding of SHI's value proposition and SHI's core offerings to ensure all trainings are practical and focused on driving SHI business outcomes Ensure all training is managed or delivered in SHI Learn to ensure tracking and adoption of the SHI Learn platform Possess and maintain an advanced working knowledge of SHI business tools (CRM, PowerBI, Sales Center, etc.), as well as Microsoft Office 365 and other SHI productivity tools Keep up to date on adult learning principles, modern learning tools, and learning technology trends Perform administrative tasks in support of training programs, such as coordinating training schedules, agendas, and messaging Behaviors and Competencies Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace. Communication: Can communicate simple ideas and information clearly. Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned. Creativity: Can think beyond conventional solutions and propose simple creative alternatives. Emotional Intelligence: Can identify and manage personal emotions in minor situations. Instructional Design: Knowledge of fundamental instructional design theories and models, such as ADDIE and SAM. Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them. Continuous Improvement: Can identify minor areas for improvement and implement minor changes. Skill Level Requirements Excellent organization, planning, and time management abilities. - Basic Exceptional listening skills and proficiency in communicating the company's value proposition and Sales Methodology. - Basic Ability to work effectively with all levels of an organization, both internally and externally, and develop relationships with guest speakers. - Basic Strong analytical skills including the ability to distill large amounts of information into concise, relevant components. - Basic Ability to work independently and in a team environment. - Basic Possesses self-motivation, and the ability to show initiative to complete tasks without direct instruction. - Basic Ability to mentor and motivate others, and maintain a commitment to SHI's success and employee development. - Basic Ability to be detail-oriented and complete tasks with accuracy and efficiency. - Basic Ability to demonstrate a professional attitude as well as understand and apply management feedback. - Basic Other Requirements Completed Bachelor's Degree or relevant work experience 5+ years of experience in a Training, L&D, Sales Enablement, Sales Leadership, Adult Education role, or a combination preferred 1+ years of experience in a Management/Leadership/Team Lead role and Coaching/Mentoring experience. Ability to travel multiple times a year or 10%, both independently and with a group. Proficiency in the following applications/platforms: Windows OS Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook Microsoft Teams or Webex Microsoft SharePoint utilization Content creation, authoring, or capture tools such as Canva, Articulate Rise, Camtasia, SnagIt or similar tools The estimated annual pay range for this position is $55,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. #LI-FF1 Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $55k-90k yearly Auto-Apply 24d ago
  • Project Coordinator - Field Services

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Field Services Project Coordinator will coordinate and dispatch technical resources for nationwide professional services engagements. This position will plan site installations, schedule resources, manage onsite escalations, track hours and budget, review deliverables and maintain quality control for assigned projects. This position interacts with internal and external resources as well as Customers daily. This individual will work closely with Subcontractors, Sales, Customers and Project Delivery teams to ensure project success. This position may require flexibility in working hours, including transitions from standard work schedule to a non-standard work schedule (after hours or overnight) based upon business need. This position reports to the PMO Manager in our SHI Austin, Texas office. Role Description Include but not limited to: Proactively manage day-to-day operational and tactical aspects of multiple, large-scale projects from beginning to end, including client interaction and expectations Proactively manage changes in project scope, identify potential issues and devise contingency plans Evaluate potential technical resources prior to work assignment Plan, schedule and track field service technicians at Client sites Review and approve field dispatch work orders and payment to technicians upon site completion Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion Assists in coordination of product delivery tracking Conducts regularly scheduled status calls Identify issues and provide recommended resolution in responding to projects Plan, schedule and track project timelines, milestones and deliverables using appropriate tools Define project scope, goals and deliverables that support client contracts Manage documentation and billing through project management platform Behaviors and Competencies Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned. Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines. Communication: Can communicate simple ideas and information clearly. Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned. Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise. Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned. Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace. Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time. Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned. Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned. Skill Level Requirements Strong written and oral communication skills - Basic Strong interpersonal skills - Basic Ability to work independently or in a team-oriented environment - Basic Ability to effectively prioritize and execute tasks - Basic Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic Competent and Proficient with Microsoft Office products - Basic Preferred Qualifications/Skills: Experience dispatching and managing onsite resources - Basic 1099 marketplace experience - Basic A+ and/or Microsoft Certified Professional (MCP) Project management experience - Basic PMP or other relevant project management certifications - Basic Other Requirements Bachelor's Degree required Familiarity with basic IT hardware and/or construction terminology The estimated annual pay range for this position is $50,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $50k-65k yearly Auto-Apply 20d ago
  • Director - Energy Management & AI

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: * Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. * Continuous professional growth and leadership opportunities. * Health, wellness, and financial benefits to offer peace of mind to you and your family. * World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Director - Energy Management & AI will foster and develop the growth and profitability of the Datacenter, AI and Energy Management Business while managing, mentoring and supporting the development of his/her team. This position is exposed to high levels of strategic business development, business analytical insights, employee hiring/retention, team development, and partner relationship management. The Director will be sales and customer-facing and will work with various departments within the company. This position will strongly align with Sales Leadership and Leadership at the partner level. Role Description * Create and maintain executive-level relationships with top partners to develop more strategic partnerships * Create a go-to-market strategy for the strategic partners you cover surrounding AI, Sustainability, and other key initiatives and projects * Ensure increased growth and profitability of partners in the practice * Grow and develop our existing partners to higher strategic relationships with our Sales leaders, increase revenue and margin growth within those existing partners * Stay ahead of the industry advances and uncover potential new disrupters in the market * Create an annual growth plan for covered Partners * Create, Assist, and Delegate on the development, delegation, and execution of business plans for Managers and Employees, both short-term and long-term * Work to build awareness of strategic partners' programs within SHI's sales organization, attain agreement on growth plan targets, and drive key value-added activities for those sales organizations. * Create and execute on SHI's joint AI initiatives and strategy for our key AI Partners in tandem with AGT, ASG, and other SHI Teams. * Secure additional investment and demo gear from key partners to enable SHI Lab offerings, services, delivery, etc. * Assist with Training, Enablement, and Certification support to drive upskilling the capabilities of the Team around AI * Work closely with different business units' programs team to create profitable campaigns and Sales plays to increase our foothold in our customer base * Drive revenue and profitability growth through strong execution of plans and ROI (Return on Investment) analysis * Work with partners to establish and manage business objectives and certify completion of those objectives * Meet with Sales Executives from varying business segments to increase the visibility of the team and help enable Sales across all divisions to increase growth and profitability * Work with Technical teams and service areas, e.g., ITAM (IT Asset Management), Cloud, Licensing Operations, to continue to develop operational tools that make subscription and technical consumption-based selling both streamlined and profitable to our company * Maximize Recognized Rebates and Funded Head Investments from Partners * Track growth patterns and analytics of partners' performance within our company, creating a ramp-up plan for key big bet partners to grow their investment within the company * Accountability for partner budgets, spending, and ROI (Return on Investment) * Participate in Partner Advisory councils to improve relationships and evangelize our company. * Accountability for partner budgets by making recommendations on spending and ROI (Return on Investment) * Coordinate on special projects, such as leadership presentations, creation of internal sales tools, and collateral * Provide strategic leadership for managers and individual teams to grow and succeed within current and future company business models * Consolidate SPIFF investments, Warchest, and Rebate accruals across sales segments for your partners * Delegate projects and workload/activities to staff * Provide mentorship to managers reporting to Leadership * Manage time off for staff and serve as an escalation point * Hire additional internal staff based on industry and company needs Behaviors and Competencies * Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. * Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions. * Business Acumen: Can provide strategic guidance and insights to drive overall business success. * Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. * Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills. * Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. * Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization. * Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving. * Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results. * Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives. * Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations. Skill Level Requirements * The capability to design and implement solutions strategies that align with the overall business strategy. - Expert * Skilled in engaging and managing relationships with stakeholders to ensure alignment and successful solution outcomes. - Expert * The expertise in managing and executing technical tasks related to solutions development and deployment. - Expert * Skilled in assessing and addressing potential risks to ensure smooth solutions operations and safeguard organizational interests. - Expert * The ability to manage, drive and adapt to organizational change while maintaining team morale and productivity. - Expert * Skilled in understanding and addressing customer needs to drive satisfaction and business growth. - Expert Other Requirements * Completed Bachelor's Degree in Information Technology, Computer Science, or a related field, or relevant work experience required * 10+ years of experience in Information Technology industry or a relevant functional area * 5+ years of Managing Partners and Respective Teams * 5+ years of experience creating and executing strategy for business growth * 4+ years of experience in a management position required * Experience building and executing business plans and meeting marketing objectives * Experience managing a marketing budget * Ability to travel to SHI, Partner, and Customer Events * Ability to travel 25% The estimated annual pay range for this position is $125,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $125k-175k yearly Auto-Apply 33d ago
  • Staff Software Engineer, Backend

    Disco 4.7company rating

    Austin, TX job

    Please note: Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Your Impact The Staff Software Engineer, Backend is an experienced engineer who leads large-scale projects and are key contributors to their group's success. They are involved in long-term strategic planning, mentor senior engineers, and are influential in technical decision-making across multiple teams or a department. They focus on implementation and system design, as well as maintaining and evolving solutions. What You'll Do Technical Leadership and Mentorship: Provides technical leadership in project teams, guiding engineers, and contributing to technical decision-making. Quality Architects for System Design for sub-systems that they know / own. Sets technical direction for large projects or teams, driving innovation, and solving organization-wide problems Performance Optimization: Focuses on designing systems for high performance, scalability, and reliability Ownership: Proactively identifies areas of products and systems that currently have problems or will develop problems as well as a plan to address those problems Stakeholder Engagement: Works with stakeholders, including product managers, designers, developers, and executives, to align architectural designs with business needs and customer expectations Software Development: Designs, develops, and maintains sophisticated software solutions, ensuring they are efficient, scalable, and meet business requirements with architectural excellence. Responsible for the boundary identification, system design and grooming for one or more sub-systems Code Quality and Optimization: Upholds and enhances code quality through rigorous review processes, optimization techniques, and adherence to best practices Technical Problem Solving: Tackles complex technical challenges, employing a problem-solving approach with innovative solutions Collaboration and Communication: Works effectively within the engineering team and cross-functional teams, collaborating with other engineers, product managers, and stakeholders, contributing to project planning and execution Continuous Learning and Adaptation: Stays updated with the latest technology trends and advancements, continually enhancing skills and knowledge, bringing innovative ideas to the team Technical Documentation: Creates and maintains comprehensive technical documentation,ensuring clarity and accessibility of information Who You Are 10+ years of relevant experience in backend engineering, with a substantial focus on SaaS or cloud-based applications Demonstrated experience in leading or playing key roles in significant software projects, showing an ability to work effectively both independently and as part of a team Experience with and involvement in developing, monitoring and maintaining large-scale, high-availability software systems Experience designing and developing from a Security Perspective Knowledge of microservices architecture principles, including decentralized data management, service discovery, and bounded contexts. Mastery in microservices technology stack, ability to optimize performance, and ensure security and scalability across the system. Proficiency in containerization technologies such as Docker and orchestration tools like Kubernetes. Experience in creating, deploying, and managing containers is essential Strategic level interaction with UI Developers. Works to ensure backend systems can support future UI/UX initiatives and performance requirements. Knowledge of system architecture, design patterns, and best practices in software development Skilled with designing and operating software in a Cloud Provider, such as AWS, Azure, or GCP Expertise with both relational and non-relational data stores, Elasticsearch, Cassandra, MySQL, PostgreSQL. Skilled in analytical abilities and problem-solving, capable of addressing complex technical challenges. Ability to adapt to new technologies and methodologies, and a mindset geared towards innovation and continuous improvement. Skilled in programming languages and frameworks commonly used in SaaS development. In particular, Java/Kotlin, Python, C#, as well as a deep understanding of software engineering principles. Proven ability to deliver well-crafted, tested, and maintainable code solutions to complex technical challenges. Familiarity with server management, network configurations, and an understanding of cloud services (like AWS, Azure, or Google Cloud). Knowledge of various stages of the SDLC, including design, development, testing, and deployment. Even Better If You Have… Experience selecting and extending 3rd party components (commercial or open source) that provide operational leverage Experience with Agile development methodologies and practices Experience using feature or release toggles as a code branching strategy Experience leveraging observability systems (logging, metrics, traces) to monitor and debug production subsystems and generate business level metrics Experience in implementing RESTful APIs and/or Graphql APIs for outward-facing services and using gRPC for efficient internal service-to-service communication. Experience with CI/CD pipelines and tools (like Jenkins, GitLab CI, or CircleCI) for automated testing and deployment of microservices Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $102k-130k yearly est. Auto-Apply 53d ago
  • Microsoft Solutions Specialist

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Microsoft Solutions Specialist is the subject matter expert for SHI's Microsoft Customers. The Microsoft Solution Specialist identifies customer needs and requirements and recommends appropriate solutions for Microsoft products. Therefore, we look to expand our Microsoft Solutions team by adding an experienced resource to manage and improve our current performance in the following areas: CSP and EA management, SHI Professional and Managed Services, and CSP Strategic growth. This position is a hybrid position that reports to Austin, TX as required for business needs as determined by SHI management. Role Description Primary focus on retention and growth sales of strategic Microsoft Agreements. Support sales with customer engagements as the Microsoft subject matter expert Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups Works with customers to determine ideal business outcomes and position SHI professional managed service offerings Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.). Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products. Behaviors and Competencies Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance. Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions. Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions. Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes. Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification. Skill Level Requirements The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic Other Requirements Completed Bachelor's Degree or relevant work experience required 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role Ability to travel up to 10% LI-EK1 The estimated annual pay range for this position is $70,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $70k-150k yearly Auto-Apply 24d ago
  • Solutions Engineer - Commercial

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Commercial Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces. This position is required to report to the SHI Austin, TX office location on a hybrid schedule as determined by SHI management. Role Description Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. Design and propose tailored infrastructure solutions that align with customers' business objectives. Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. Provide product training and technical education to the sales team and customers. Act as a trusted IT advisor for customers, partnering with Field Account Executives. Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. Develop solutions that fit customers' needs and budgets through strategic planning. Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. Educate and develop sales teams on technical selling, product training, services, and technology trends. Behaviors and Competencies Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. Skill Level Requirements Experience working in complex Data Center sales opportunities - Intermediate Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate Other Requirements Completed Bachelor's Degree or relevant work experience required 3-5 years of experience in a similar role Ability to travel to SHI, Partner, and Customer Events Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix The estimated annual pay range for this position is $100,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $100k-140k yearly Auto-Apply 25d ago
  • Microsoft Solutions Consultant - BizApps

    Shi 4.7company rating

    Shi job in Austin, TX

    **About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Microsoft Digital Innovation Group (MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, and discovery of service and sales opportunities across the modern Microsoft technology stack. The Microsoft Solutions Consultant (MSC) will be responsible for supporting the pre-sales motions of the Microsoft Digital Innovation Group around Dynamics and Power Platform. This role focuses on pre-sales activities, including Microsoft partner engagements and service offerings. The Microsoft Solutions Consultant is expected to spend time interfacing and building relationships with existing and potential SHI customers, the SHI Microsoft sales team and other internal support organizations. They will assist in the adoption, education, advisory services, and effective use of Microsoft solutions. The Microsoft Solutions Consultant must be a continuous learner and curious about current and future Microsoft Business Applications. **Role Description** + Build and maintain relationship with Microsoft Customer Technical Specialists + Identify gaps in the market and spot opportunities to drive customer SHI value + Lead internal training sessions on Microsoft Business Applications from engineering and sales perspectives + Engage with Microsoft support resources to ensure efficient and accurate communication with customers + Consult on Microsoft BizApps solutions, implementation, and adoption strategies + Develop demos for popular Microsoft use cases to drive professional services engagements, licensing upsells, and customer adoption + Deliver Microsoft Partner-led pre-sales engagements around BizApps initiatives + Achieve technical and administrative Microsoft Certifications as needed + Documentation and updates of opportunities within corresponding SHI internal tools **Behaviors and Competencies** + Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities. + Critical Thinking: Can integrate and synthesize information from various sources to inform strategic decision-making and problem-solving. + Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members. + Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences. + Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. + Training: Can take ownership of complex training initiatives, collaborate with others to design and deliver effective training programs, and drive results in skill enhancement. + Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback. + Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. + Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results. + Research: Can take ownership of extensive research projects, ensuring thorough investigation and accurate data collection. + Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills. + Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. **Skill Level Requirements** + The ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate + The ability to create, manage, and interpret interactive data visualizations and reports to support business decision-making and strategic planning - Intermediate + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Intermediate + Proficiency in financial optimization methodologies to optimize cloud financial management, enabling organizations to achieve a balance between cost, speed, and quality - Intermediate + Comprehensive knowledge in the design, operation, and maintenance of data centers to ensure high availability, security, and efficiency of IT infrastructure - Intermediate + Skill in creating detailed 2D and 3D engineering models using CAD software to visualize and simulate designs for various engineering projects - Intermediate + Capability to accurately compile and manage Bills of Materials (BOMs) to ensure all necessary components are listed for manufacturing and assembly processes - Intermediate **Other Requirements** + Completed Associate's Degree in Computer Science, Engineering, or a related field, or relevant work experience + Advanced certification required within first 90 days of SHI employment + 5+ years of experience with virtualization (hypervisors, server, and desktop virtualization) + 5+ years of experience with high availability architectures and clustering solutions + Ability to travel up to 10% + Ability to work flexible hours **Advanced certification required within first 180 days of SHI employment:** + Microsoft Certified: Power Platform Functional Consultant Associate, OR + Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, OR + Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, OR + Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate **Ongoing Certification Requirements:** + Acquire accreditations and meet other training requirements throughout the lifetime of the role \#LI-LR1 The estimated annual pay range for this position is $100,000 - $190,00 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $100k-190k yearly 60d+ ago
  • Associate Project Manager - Cybersecurity

    Shi 4.7company rating

    Shi job in Austin, TX

    **About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** Stratascale has an exciting opportunity available in our PMO team as an Associate Project Manager. The Associate Project Manager manages day-to-day operational and tactical aspects of multiple, small, and medium-scale projects from beginning to end, including client interaction and expectations. They coordinate technical resources for professional services engagements across cybersecurity. This position will schedule resources, manage escalations, track hours and budget, review deliverables, and maintain clear communication with stakeholders on project health. This position interacts with internal and external resources as well as Clients daily. This individual will work closely with Subcontractors, Sales, Clients, and Project Delivery teams to ensure project success. **Role Description** + Plan, schedule,and track project timelines, milestones,and deliverables usingappropriate tools + Workwith the delivery teams to align projectobjectivesandtimelines + Coordinate cross-functional teams, ensuring all stakeholders understand their roles and responsibilities + Allocate and manage resources efficiently, ensuring all project tasks are completed within theallocatedbudget and timeline + Manage relationships with vendors and third-party service providers, ensuring they meet all contractual obligations + Conducts regularly scheduled status callstoupdate stakeholders on the project healthutilizing status reports and project plans + Understands the project budget, timeline, and key dependencies, and escalates issues as needed. + Identifypotential risks associated with the project and develop contingency plans to manage them. + Maintain comprehensive project documentation, including project progress, decisions, issues, and risk management strategies + Communicate, coordinate, and build relationships with customers by providinga high levelof customer service + Track project expenses and milestones, work with finance toinitiateinvoicing + Upon project completion,initiateproject closure which includes project acceptance,andfinal invoicing, andconduct a thorough review toidentifylessons learned and best practices for future projects + Support Service Delivery Pods and Service Delivery Consultants with projectsetupand financials + Collaboratewithdirect management to improveprocesses and procedures geared towards maximizedefficiencyandclientsatisfaction + Participate in PMO team discussions, reviewing active projects and collaborating on strategy **Behaviors and Competencies** + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. + Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate + Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects - Intermediate + Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources - Intermediate + Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Minimum 2 years of Project Coordinator experience + Ability to travel up to 10% **Preferred Skills** + Experienced with Cloud or Cybersecurity project managementexperience + Experienced with Microsoft Project experience + Experienced with resource demand and allocation + Experienced with supporting enterprise projects + Experienced with multiple project management approaches including traditional and Agile + CAPM,PMP,or other relevant project management certifications The estimated annual pay range for this position is $60,000 - $90,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $60k-90k yearly 5d ago
  • Operations Analyst

    Shi International Corp 4.7company rating

    Shi International Corp job in Austin, TX

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Operations Analyst will assist with vendor management and customer billing by working closely with the internal Project Management teams, Technical Account Management teams, Services Accounting, and SHI's subcontractor network. They will work to improve processes, ensure process consistency, and ensure service projects are billed accurately and on time. The Analyst will also extract, analyze, and process billing data to generate customer invoices. This position will report to a Manager within the PMO. This position is required to report to the Austin, TX office location as determined by SHI management. Role Description Manage and process billing and invoicing, ensuring accuracy from subcontractor to customer. Coordinate with internal and external teams to resolve billing issues and provide status updates. Analyze and audit billing data to generate and process invoices accurately. Act as a subject matter expert for billing and invoicing processes. Develop and document process improvements to enhance efficiency. Create reports and dashboards to monitor business health and future trends. Communicate processes and act as a liaison between operations and other teams. Define and manage business and technical requirements for projects. Coordinate and manage projects from discovery to completion, providing updates to stakeholders. Collaborate with stakeholders to implement system changes and improvements. Behaviors and Competencies Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections. Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders. Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes. Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. Skill Level Requirements The ability to effectively utilize applications like Word, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic Proficient in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Basic Knowledge of various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects. - Basic Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources. - Basic Other Requirements Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required 2+ years of professional experience in Managed Services billing or Project Management/Coordination 1-3 years of experience in data analysis, IT operations, and/or project management 1-3 years of professional experience working with Microsoft Office applications Ability to travel 10% Preferred Skills Autotask by Datto Airtable Database Applicatinos Billing Software Microsoft SharePoint The estimated annual pay range for this position is $50,000 - $75,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $50k-75k yearly Auto-Apply 20d ago
  • Strategy & Corporate Development Manager

    Disco 4.7company rating

    Austin, TX job

    Your Impact The Strategy & Corporate Development Manager plays a critical role in shaping DISCO's strategy by guiding the strategic direction of our products and services by developing business cases, conducting detailed investment analytics, and monitoring key product metrics. They ensure data driven decisions that maximize ROI, align with organizational priorities, and support the long term success of DISCO. What You'll Do Business Case Development: Develops and presents data driven business cases for new product initiatives, enhancement, investments, including financial models, cost benefit analysis, and risk assessments. Strategy Framework Development: Supports the development and implementation of best practice strategic frameworks (SWOT, Porter's Five Forces, Build vs Buy assessment) and supporting measurements. Strategy Documentation: Prepares, updates, and maintains comprehensive materials (slides, internal documents) that articulate the core DISCO business strategy and various "big bet" initiatives for consumption by the Senior Leadership Team (SLT) and the Board. Strategy Development: Supports SLT and other functional leaders in the development of next-level articulation of strategies at the department level or for key strategic opportunities. This role is more about supporting others than ownership of the strategy. Investment Analytics: Collaborates to develop the investment rubric with VP, Strategy and SLT. Runs initial analyses of M&A opportunities against framework to provide recommendations for new investments. Investment Landscape Research: Monitors the venture capital and private equity landscape for emerging trends, funding activities, and innovative startups that could be acquisition or investment targets. Researches markets and competitors to produce financial, industry and market intelligence to inform investment framework and decision making. Product Metrics and KPIs: Defines, tracks, and reports on key product metrics (adoption, retention, revenue growth) to measure performance and inform decision making. Market Analysis: In conjunction with product marketing, conducts ongoing analysis of industry trends, technological advancements, customer behaviors and competitive landscape to inform business strategy. Cross-Functional Collaboration: Collaborates with SLT, finance and relevant stakeholders, as well as investment bankers to analyze deal opportunities against strategic framework. Due Diligence Support: Coordinates and manages the data room process during the early stages of due diligence, gathering necessary documentation from internal and external stakeholders. Presentation Preparation: Develops executive-level presentations summarizing target company profiles, strategic rationale, and potential deal impacts for review by the SLT. Who You Are Bachelor's degree or equivalent experience in Business, Economics or Finance, Master's preferred 7-10+ years experience in product strategy, business case development, or investment analytics preferably within the technology or software space. Knowledge of the models and best practices for selling software to business customers. Experience working for a management consulting firm or part of a corporate strategy team with experience partnering with other teams and leaders to support the development and communication of their strategy. Advanced financial modeling and forecasting skills using excel, sql or similar platforms Proficient in product analytics tools and KPI measurement frameworks Proficient in ROI analysis, cost-benefit modeling, and portfolio management Excellent communication and presentation skills with the ability to simplify complex data into understandable insights Ability to synthesize quantitative and qualitative data to drive actionable insights and recommendations Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $104k-135k yearly est. Auto-Apply 26d ago
  • Security Analyst

    Disco 4.7company rating

    Austin, TX job

    Your Impact The Security Analyst is a foundational member of the Information Security team, responsible for executing daily security operations and contributing to the security posture of the environment. This role focuses on alert triage, initial incident response activities, and developing core security skills under regular supervision. What You'll Do Security Operations: The analyst conducts day-to-day security monitoring, prioritizing, and classifying incoming alerts from SIEM, EDR, and other security tools. They perform initial triage to distinguish true incidents from false alarms, and conduct basic checks on agent and log status to ensure data continuity. Incident Response (Initial): The analyst is the first responder responsible for initiating the formal IR process, including incident ticket kickoff and stakeholder notification. They execute response actions according to approved playbooks and meticulously document all initial actions, observations, and evidence for seamless escalation to senior team members. Data Protection & Phishing: Conduct initial review and triage of Data Loss Prevention (DLP) alerts and assist with DLP investigations. They also manage the phishing email queue, verifying reported threats, blocking malicious content, and ensuring prompt, accurate escalation of novel or complex phishing campaigns. Systems Support: The analyst focuses on operational stability working directly with the system owner. They execute routine maintenance tasks (updates, deployments, clean-up) and assist senior team members with system enhancements. Project Contribution: Assist Security Architects and Engineers with system updates, selection and deployment of new security tooling. Implementation of security standards, compliance activities and other projects as required. Who You Are 1+ year of dedicated Information Security experience required. 2-3 years working in enterprise IT roles such as System Administrator or HelpDesk. Familiarity with Incident Response Processes and Remediation Strategies. Experience managing and maintaining Security or Enterprise IT tools In-depth technical knowledge of network, PC, and platform operating systems, including Linux, mac OS and Windows Strong TCP/IP networking, DNS, and HTTP knowledge Even Better If You Have… Experience with Enterprise EDR solutions Experience with compliance frameworks such as HITRUST, ISO27001, SOC2 or FedRAMP Experience securing the public cloud environments (AWS, GCP, Azure) Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $78k-100k yearly est. Auto-Apply 12d ago
  • Associate Project Manager - Cybersecurity

    Shi 4.7company rating

    Shi job in Austin, TX

    **About Us** **As a digital and cybersecurity services company, Stratascale exists to help the Fortune 1000 transform the way they use technology to advance the business, generate revenue, and respond quickly to market demands. We call it Digital Agility.** **To learn more about how we're shaping the future of digital business and a more secure world, visit stratascale.com.** **Job Description Summary** Stratascale has an exciting opportunity available in our PMO team as an Associate Project Manager. The Associate Project Manager manages day-to-day operational and tactical aspects of multiple, small, and medium-scale projects from beginning to end, including client interaction and expectations. They coordinate technical resources for professional services engagements across cybersecurity. This position will schedule resources, manage escalations, track hours and budget, review deliverables, and maintain clear communication with stakeholders on project health. This position interacts with internal and external resources as well as Clients daily. This individual will work closely with Subcontractors, Sales, Clients, and Project Delivery teams to ensure project success. **Role Description** + Plan, schedule,and track project timelines, milestones,and deliverables usingappropriate tools + Workwith the delivery teams to align projectobjectivesandtimelines + Coordinate cross-functional teams, ensuring all stakeholders understand their roles and responsibilities + Allocate and manage resources efficiently, ensuring all project tasks are completed within theallocatedbudget and timeline + Manage relationships with vendors and third-party service providers, ensuring they meet all contractual obligations + Conducts regularly scheduled status callstoupdate stakeholders on the project healthutilizing status reports and project plans + Understands the project budget, timeline, and key dependencies, and escalates issues as needed. + Identifypotential risks associated with the project and develop contingency plans to manage them. + Maintain comprehensive project documentation, including project progress, decisions, issues, and risk management strategies + Communicate, coordinate, and build relationships with customers by providinga high levelof customer service + Track project expenses and milestones, work with finance toinitiateinvoicing + Upon project completion,initiateproject closure which includes project acceptance,andfinal invoicing, andconduct a thorough review toidentifylessons learned and best practices for future projects + Support Service Delivery Pods and Service Delivery Consultants with projectsetupand financials + Collaboratewithdirect management to improveprocesses and procedures geared towards maximizedefficiencyandclientsatisfaction + Participate in PMO team discussions, reviewing active projects and collaborating on strategy **Behaviors and Competencies** + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. + Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate + Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects - Intermediate + Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources - Intermediate + Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Minimum 2 years of Project Coordinator experience + Ability to travel up to 10% **Preferred Skills** + Experienced with Cloud or Cybersecurity project managementexperience + Experienced with Microsoft Project experience + Experienced with resource demand and allocation + Experienced with supporting enterprise projects + Experienced with multiple project management approaches including traditional and Agile + CAPM,PMP,or other relevant project management certifications The estimated annual pay range for this position is $60,000 - $90,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $60k-90k yearly 5d ago

Learn more about SHI International jobs

Most common locations at SHI International