Customer Success Manager jobs at SHI International - 5229 jobs

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

A leading human insight organization is seeking a Customer Success Manager to act as a trusted advisor. This role involves aligning solutions with customer goals, building lasting relationships, and driving adoption of the platform. The ideal candidate has over 3 years of experience in a customer-facing role, preferably within a SaaS environment, and possesses strong communication and problem-solving skills. This position supports customer engagement and offers a chance to make a real impact on user experience. #J-18808-Ljbffr

A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

Sales | San Francisco, United States | Austin, United States | Mountain View, United States or Remote | New York, United States | Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Atlassian Principal Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Principal CSM, you'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of ‘play as a team'. In this role, you will: Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs. Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions. Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint. Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate. Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers. Your background: 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Experience with an Enterprise book of business (roughly 20 accounts) balancing strategic engagements with a portfolio approach. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs. Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career. #J-18808-Ljbffr

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory. This is a hands‑on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams. What you will do and achieve: Drive Consumption & Value: Own the post‑sales journey for our enterprise customers, focusing heavily on driving adoption and consumption. Strategic Partnership: Build relationships with key stakeholders-from VP of Engineering to individual Tech Leads. Operationalize Success: Move beyond ad‑hoc support to build repeatable "success plans" to proactively intervene when usage dips or blockers arise. Secure Renewals & Expansion: While consumption is your north star, you will lay the groundwork for long‑term NRR by proving clear ROI and working with the Account Director to identify opportunities for expansion into new teams and business units. Voice of the Customer: Channel feedback from key users back to Engineering teams to help inform the Product roadmap. Enablement & Evangelism: Lead onboarding workshops and business reviews that educate teams on best practices. Hands‑on Support: Act as the front‑line support for your accounts, and help troubleshoot any customer inquiries; no problem is too small for you to handle. Qualifications: 2‑4+ years of experience in a customer facing role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally supporting enterprise customers at a technical product company. Commercial and technical fluency: Strong understanding of technical products and an ability to translate the use of these technical products into business value and outcomes for customers. Builder Mindset: You are excited to help build the function, not just fill a seat. You are comfortable with ambiguity and move fast. Nice to have: DevTools Experience: Familiarity with broader developer tooling ecosystem and practices Startup Experience: You've worked in a high‑growth environment where roles are fluid and ownership is high. Location: This role is open to San Francisco, New York City, or London. #J-18808-Ljbffr

We are seeking a highly organized, proactive, and strategically-minded Principal to play a vital role in scaling the Intuit Lighthouse program. This individual will be responsible for leading the strategy, planning, and execution of high-impact customer events to ensure seamless customer engagements. This role requires exceptional organizational and communication skills, and the ability to thrive in a highly matrixed, cross-functional team environment. You will contribute significantly to the program's overall success by demonstrating strong leadership potential and strategic thinking, aligned with program goals. Responsibilities Lead the end-to-end planning, coordination, and execution of Lighthouse small to large scale events with customers and accounting firms, establishing and maintaining a standard process. Drive personalized customer journeys for events, structuring sessions towards thought-leadership and gathering actionable customer feedback. Develop and execute comprehensive customer event communication plans for events, including save-the-date messages, invitations, event websites, teasers, and post-event follow-ups. Lead event decision-making processes, including evaluating requests from the executive team or self-initiated within Lighthouse, determining budget needs, securing approvals, and owning financial project management. Strategically vet availability of key Intuit leaders and external factors for optimal event timing. Define event KPIs aligned with Lighthouse goals, determine desired attendee outcomes, and draft comprehensive agenda frameworks. Oversee customer selection and registration processes, including creating wish lists, managing attendee considerations, exploring registration platforms, and establishing contingency plans for attendee goals. Manage all event project management artifacts, including workback timelines of critical milestones, DACE (roles & responsibilities) documents, and risk management/contingency plans. Collaborate with legal teams to ensure compliance, reviewing MSAs, SOWs, and managing likeness/releases for content capture. Develop and execute comprehensive customer communication plans for events, including save-the-date messages, invitations, event websites, teasers (sizzle reels, confirmed speakers, agenda previews), agenda customization, Know Before You Go guides, and post-event follow-ups. Lead production pre-production efforts, including identifying event types (panels, fireside chat, peer-to-peer, breakouts), venue/room booking, establishing look & feel, coordinating fabrication, stagecraft, seating, and all food & beverage needs (catering, bar, coffee cart, off-site meals). Manage event programming, including session length, style, Q&A, interactivity, and comprehensive speaker preparation, including rehearsals and content validation. Explore Whizbang elements such as unconferences, AMA modules, product reveals, and interactive elements. Oversee content capture strategies for events, including production plans, testimonials, photography, and post-production utilization. Coordinate extensive internal outreach and scheduling with Executives, C-Suite, PD teams, Marketing, and the Lighthouse team to ensure seamless participation and alignment. Manage all on-site event operations, including attendee arrivals, check-in, badging, gifting, wayfinding, recharging stations, and special needs considerations. Conduct post-event retrospectives, collect feedback (Gold Star evaluation), translate achievements into highlight documents, and perform budget reconciliation. Proactively identify and resolve roadblocks before they become major issues, whether navigating product challenges, streamlining integrations, or advocating for customer needs internally. Act as a trusted consultant, providing expert guidance, best practices, and thought leadership to help clients achieve their goals, mastering Intuit's product ecosystem. Build genuine relationships with key client stakeholders, including executive-level contacts, to understand their priorities, pain points, and desired business outcomes. Bridge the gap between product and business value, clearly articulating how Intuit solutions can help customers overcome challenges and achieve tangible results. Manage a comprehensive data set of Lighthouse customers, tracking engagement activities, frequency, and overall health. Skillfully manage challenging stakeholder dynamics and navigate conflicts to reach positive outcomes. Qualifications Bachelor's degree in Business Administration, Project Management, Communications, or a related field or equivalent work experience. 10+ years of progressive experience in customer event management, customer engagement, event management, or program management, preferably within a SaaS or B2B technology company Proven ability to strategically manage multiple complex projects simultaneously, prioritize effectively under pressure, and consistently meet deadlines. Strong analytical and problem-solving skills with a demonstrated ability to extract actionable insights from large datasets using advanced functions Exceptional written and verbal communication skills, with extensive experience communicating effectively with executive-level stakeholders and adapting communication style to diverse audiences. Proficiency in project management methodologies (Agile, Waterfall) and experience using project management software (e.g., Asana, Jira, Monday.com). Strong interpersonal skills and the ability to build and maintain strong, genuine relationships with internal and external stakeholders at all levels, demonstrating leadership and influence. Experience working within a customer-centric organization and a highly matrixed environment is highly desirable. Strong organizational skills and meticulous attention to detail, with a proven track record of ensuring nothing slips through the cracks when managing high volumes of interactions. Demonstrated expertise in strategic planning and customer segmentation, tailoring engagement based on specific needs. Experience with developing and managing customer advocacy programs or initiatives. Bonus Points Experience working with upper-mid-market clients. Familiarity with the accounting or financial software industry, or experience using QuickBooks/FinTech products. Experience with CRM systems (e.g., Salesforce, HubSpot) and leveraging them to manage customer relationships and track engagement. Demonstrated expertise in social media strategy and execution, including content creation and campaign management, related to B2B customer success. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California: 169,500 - 229,500 #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Todayjob requisition id: R-100992We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.## ## **The Opportunity**At UserTesting, our mission is to help organizations bring human insight into every decision. As a **Customer Success Manager**, you'll be a trusted advisor to our customers-championing their goals, helping them unlock the full potential of our platform, and driving long-term value through strategic partnerships. You'll work closely with cross-functional teams and play a key role in renewals, product adoption, customer advocacy, and ongoing success planning. If you're passionate about customer experience and want to empower businesses to build better products and services, we'd love to hear from you.## ## **Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and desired outcomes* Build and maintain trusted relationships, proactively engaging customers through QBRs, workshops, onsite visits, and success planning* Drive adoption by helping customers operationalize the UserTesting platform across their product development lifecycle* Support smooth transitions from sales to onboarding and ensure a high-quality post-sale experience* Collaborate with internal teams (Sales, Product, Support, etc.) to deliver a cohesive and customer-first approach* Identify and nurture customer advocates for testimonials, case studies, and reference programs* Monitor customer health and usage data to proactively address risks and uncover growth opportunities* Lead renewal conversations and identify upsell opportunities through value-driven account growth strategies## ## **Requirements*** 3+ years of experience in Customer Success, Account Management, or a related field-ideally within a SaaS or tech environment* Proven ability to build relationships and grow accounts across multiple stakeholders and business functions* Strong understanding of customer experience (CX), user experience (UX), and voice of the customer (VoC) programs* Excellent communication, project management, and problem-solving skills* Ability to work independently, navigate change, and thrive in a fast-paced environment* Experience with customer success platforms (e.g., Salesforce, Planhat) is a plus* Willingness to travel up to 20-25%### We encourage you to apply anyway. Studies show that people from underrepresented backgrounds often don't apply unless they meet 100% of the criteria. At UserTesting, we're committed to building a diverse, inclusive, and empathetic team-and we'd love to hear from you.## ## **Application Process*** Meet with a Recruiter* Interview with the Hiring Manager* Participate in a Panel Interview* Offer Stage## ## **Accommodations**At UserTesting, we're committed to building accessible and inclusive experiences for every candidate. If you need accommodations during the interview process or have specific requests, please reach out to us at ************************************. If you'd prefer to speak to someone directly, just ask-we're happy to help.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100931We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.The OpportunityAt UserTesting, we help companies create exceptional experiences by bringing real human insight into every decision. As a **Customer Success Manager (CSM)**, you'll be at the heart of this mission-empowering customers to unlock the full potential of our platform. You'll serve as a trusted advisor to a portfolio of customers, driving engagement, adoption, and growth through strategic partnership and advocacy. From renewals to upsells, from onboarding to optimization, you'll own the customer journey and play a key role in their success-and ours.This is a great opportunity to work cross-functionally, develop deep customer relationships (including with enterprise accounts), and help shape how world-class companies build products, services, and experiences.**Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and outcomes* Create and execute Customer Success Plans that drive adoption, maturity, and value realization across the customer lifecycle* Lead renewal discussions and identify upsell and cross-sell opportunities in collaboration with internal stakeholders* Deliver training, insights, and best practices that empower customers to maximize platform value* Build strong relationships and foster advocacy by identifying champions and amplifying success stories* Monitor customer health and proactively address risks or roadblocks in partnership with support and product teams* Collaborate internally across Sales, Product, Marketing, and Support to deliver a consistent and impactful customer experience**Requirements*** 3+ years in Customer Success, Account Management, or related roles-preferably in a SaaS or tech environment* Proven success managing large customer relationships, including Fortune 500 accounts* Strong knowledge of SaaS, customer success strategies, and customer experience (CX) or user experience (UX) practices* Excellent communication, relationship-building, and problem-solving skills with a proactive, solutions-oriented mindset* Familiarity with customer success platforms like Salesforce or Planhat is a plus* Ability to travel up to 30%We know that diverse perspectives fuel innovation. You might be the perfect fit for this or another role-even if you don't check every box.**Application Process*** Meet with a Recruiter* Meet the Hiring Manager* Participate in Panel Interview* Offer Stage**Accommodations**At UserTesting, we're committed to providing inclusive and accessible experiences for all candidates. If you require accommodations or would like to request adjustments to the interview process, please contact us at ********************************.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

Employment Type Full time Department Implementation & Customer Success Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers. Our Story Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence. Position Overview As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role. Key Responsibilities Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software. Serve as the primary point of contact for assigned customers. Collaborate with product and engineering teams to communicate customer bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role. Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role Strong technical aptitude and ability to quickly learn new software platforms Intermediate-level Microsoft Excel/Google Sheets skills Bachelor's degree or equivalent experience in a relevant field Personal Attributes Highly proactive, adaptable, and capable of working in a fast-paced environment. Excellent attention to detail and ability to work under tight deadlines. Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to translate customer needs into practical solutions A growth mindset with a focus on continuous improvement. #J-18808-Ljbffr

Sr. Customer Success Manager - SMB/Mid Market HoneyBook is the leading AI‑powered business management platform for service‑based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI‑powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast‑paced, intellectually‑charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role We're looking for a Sr. Customer Success Manager - SMB/Mid‑Market to design and run proactive customer success programs that measurably accelerate time‑to‑value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder‑IC, you'll own outcomes end‑to‑end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune‑ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs. Here's what we're looking for in a candidate Must‑haves Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time‑to‑value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection. Nice‑to‑haves Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade‑offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them. Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid‑Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune‑ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortable using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI‑assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff Mission‑driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out‑of‑the‑box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k‑$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. HoneyBook is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We honor all candidates and are committed to a fair recruitment process. #J-18808-Ljbffr

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error‑prone manual tasks and tickets. We help some of the most well‑known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats. We are looking for this person to be West Coast based and work Pacific hours. Responsibilities Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long‑term engagement. Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early. Increase product adoption and value realization, ensuring customers fully leverage the platform's features to meet their business objectives. Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross‑sell initiatives. Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders. Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time. Share best practices and thought leadership, guiding customers on industry trends and optimal product use. Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption. Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support. Collaborate cross‑functionally with sales, product, and support teams to ensure a seamless customer experience. Qualifications Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company Business savvy with an ability to translate business needs into data and product requirements Excellent verbal and written communication skills Extremely strong presentation capabilities Self‑motivated and comfortable in an ever‑changing agile environment Basic understanding of API's/Web Services and how they function Intermediate knowledge of complex technology user workflows Knowledge and basic triage ability of HTTP error messages Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills What we can offer you Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales Market‑competitive salary + equity A once‑in‑a‑lifetime career opportunity to get onboard a fast‑growing business that is venture‑backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital The salary range for this position is: $125-145k (OTE) Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr

is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are , a visual messaging app that enhances your relationships with friends, family, and the world; , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, .We're looking for a Client Partner to join Snap Inc! You will build and manage partnerships with brands and agencies to help them expand their digital presences on Snap. You'll need great presentation and people skills, the ability to manage many projects at once, and a deep understanding of the digital advertising world.What you'll do:* Identify, prioritize, and secure business opportunities* Ensure that our clients receive the highest level of sales and operational customer service* Partner with other cross-functional teams on structuring and executing strategic initiatives* Develop and implement best practices for client interaction, sales, and services* Create persuasive sales presentations using market trends and case studies* Responsible for educating clients on Snapchat products and best practices* Create, own, and execute the strategic approach for each account in the assigned book of business with the intent to simultaneously unlock and elevate each relationship* Analyze campaign performance statistics and recommend performance enhancements-* Communicate and evolve a client's way of thinking to mirror success on Snap according to the Playbook & Planning Principals, while also balancing client goals* Ensure strong health of the client relationships, identifying gaps where we do not have advocates, and asking for internal support to elevate Snapchat with clients under this book* Own a room, present dynamically and instill confidence to challenge our clients in a kind, smart and creative way to ensure we are doing what is best for both businesses long-term Knowledge, Skills & Abilities:* Extensive knowledge of social media, mobile apps, and digital and mobile marketing* Ability to perform well in a highly dynamic, rapidly changing environment* Excellent communication and presentation skills* Ability to engage and partner with C-Level executives* Ability to win the support of key stakeholders* A team player and collaborator* Experience running Weekly Office Hours, QBRs, arranging or leading top-to-tops, and comfortability with senior level engagement sessions Minimum Qualifications: * Bachelor's degree or equivalent preferred* 5+ years of marketing, brand advertising, media sales, and/or online advertising experience* Ability to travel as needed Preferred Qualifications:* Proven track record of growing top to bottom relationships with both clients and agencies* Proven track record of reaching and exceeding sales goals* Creative, outside-the-box thinker, and strategist* Passion for Snap, marketing, and up for the challenge of building something from the bottom up If you have a disability or special need that requires accommodation, please don't be shy and provide us some ."Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!CompensationIn the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.:The base salary range for this position is $107,000-$161,000 annually.:The base salary range for this position is $102,000-$153,000 annually.:The base salary range for this position is $91,000-$137,000 annually.This position is eligible to participate in a sales incentive program.This position is eligible for equity in the form of RSUs. #J-18808-Ljbffr

A leading digital technology service provider is seeking a JrClient Partner for its Customer Success team. This role focuses on driving sales and business development for a strategic Financial Services client. Candidates should have banking experience and the ability to manage client relationships effectively. The position offers a competitive salary range of $140,000 - $170,000 a year, with significant growth opportunities in a dynamic environment. #J-18808-Ljbffr

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Delivery Executive to join our team in Bay Area, CA, California (US-CA), United States (US). Position Overview As a Client Delivery Executive II at NTT DATA, you will lead cross‑functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high‑performance teams. This role demands exceptional leadership, deep HiTech industry experience, a change agent mentality, and a proven track record in delivering complex digital IT solutions. The position is for client site Bay Area, CA. Responsibilities Operations: Accountable for end‑to‑end delivery of NTT DATA services for a specific client. Ensure adherence to contractual commitments. Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. Develop and maintain Crisis Management/Disaster Plans. Implement project mitigation plans for yellow or red deliverables. Conduct Customer Governance meetings. Manage Outage/Escalation/Missed SLA incidents. Implement and execute automation and efficiency programs. Drive client improvement plans to enhance satisfaction. Utilize automation for repetitive tasks to boost performance and service quality. Possess a deep understanding of the delivery life cycle. Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. Manage costs in alignment with annual operating plans and point of sale. Develop action plans to close forecast gaps. Manage account ramp‑up/ramp‑down resources efficiently. Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks. Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. Act as a strategic delivery advisor to the executive leadership team. Manage Sales Enablement, ensuring integration with delivery teams. Leverage broader NTT DATA capabilities and resources strategically. Interface with customer architecture teams and senior leadership on emerging technologies. Governance: Serve as the main contact for client operations leadership. Maintain effective communication with all stakeholders and cross‑functional teams. Stay informed about global industry trends and their impact on IT services. Organization: Apply best practices in organizational change management. Solve large, enterprise problems through matrixed organizations. Guide delivery leaders to align service offerings properly. Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process. Coach and mentor a large team of delivery leaders responsible for daily client operations. Qualifications Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. 5+ years of experience working in the HiTech Industry with HiTech customers. 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services. 8+ years of experience managing a highly leveraged service environment. Digital Transformation experience leveraging AI to refine knowledge insights. Strong knowledge of and experience with ITIL Service Framework v4. Experience in IT support and production escalations, including incident response and change lifecycles. Excellent verbal and written communication skills. Ability to work across multiple time zones. Extensive experience with ServiceNow. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Cloud, CRM, Computer Science, Consulting, Change Management, Technology, Management #J-18808-Ljbffr

A global consulting firm is seeking a Client Partner to manage a $30-50M portfolio, ensuring strong client relationships and delivering business development strategies. The ideal candidate should have significant experience in account management and project leadership, along with a bachelor's degree and over 11 years in the industry. Successful applicants will be able to lead proposals and engage with C-level executives effectively in a fast-paced environment. #J-18808-Ljbffr

Infosys is seeking a Client Partner for the HiTech vertical. The person will lead all client interfaces within the assigned account scope and, along with Senior Client Partners/Group Managers, build an account plan for client management. Typically, the Client Partner manages a single account or a portion of a large account with a P&L responsibility of $30MM to $50MM. Role Description Client relationship management and business development: Manage client relationships, grow a portfolio of $30-50M, and own the opportunity lifecycle: Prospect → Evaluate → Propose → Close. Client delivery assurance: Collaborate with delivery stakeholders to ensure all commitments to the client are met. Account planning and governance: Develop account plans detailing key relationships, opportunities, pricing strategies, and risk mitigation. Conduct market research, competitor analysis, client presentations, estimation efforts, proposals, and negotiations. Partner with Delivery Managers to resolve people or infrastructure issues impacting project delivery. Balance multiple projects for the client, coordinating across delivery managers and horizontal competency units. Drive revenues from go-to-market solutions sponsored by the business unit within the account scope. Work closely with Solutions Leaders to create customized solution pitches and ensure successful delivery and revenue realization. Build comprehensive account plans, including relationship mapping, opportunity pipeline, revenue forecasts, and risk assessment. Make pricing decisions within the scope of the Master Services Agreement. Provide pre‑sales proposal support for new business development beyond the account scope. Offer input for future alliances with relevant product vendors. About Infosys HiTech Vertical The Hi-Tech vertical at Infosys partners with global technology leaders to accelerate growth and deliver measurable business outcomes. We enable clients to strengthen market leadership through innovative solutions that drive revenue, optimize cost structures, and enhance customer engagement. Our expertise spans software, platforms, internet, and semiconductor domains, helping organizations scale digital transformation initiatives with agility. By leveraging advanced technologies such as AI, cloud, and data analytics, we empower Hi-Tech enterprises to unlock new revenue streams, improve operational efficiency, and stay ahead in a highly competitive and fast‑evolving marketplace. Required Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience. Significant business development and project management experience. Experience in the relevant industry/vertical. Track record of interacting and building relationships with C‑level client contacts. Hands‑on experience with proposal creation and leading proposal presentations. Strong leadership, interpersonal, communication, and presentation skills. Wide variety of IT and business consulting engagement experience. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications Knowledge of industry specific go‑to‑market solutions. Good understanding of industry specific business issues and drivers. Global Delivery Model experience. Experience managing large multi‑location consulting engagement teams. Track record as an Account Manager in a rapidly growing client relationship. Benefits Medical/Dental/Vision/Life Insurance Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: * Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. * Continuous professional growth and leadership opportunities. * Health, wellness, and financial benefits to offer peace of mind to you and your family. * World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Strategic District Sales Manager will be responsible for managing all sales activities within a defined district for Strategic Sales with the focus of meeting Sales Targets. The Strategic District Sales Manager will manage a team of Account Executives in the field and oversee Team performance, focusing on developing new business with existing customers and acquiring new customers across a Named Account List. Working with our Sales Leadership, Internal Support, and our Training and Development Teams the District Sales Manager will be enabled to position SHI's Innovative Solutions and World Class Support onto their Target Customer List. This position is a remote position with a home office set up, however required to reside in their dedicated district (MN) to support business needs. This is an outside sales position. As such, the District Manager is expected to spend 50 percent or more of the time outside of an office interfacing and building relationships with existing and potential SHI customers, identifying new opportunities, networking, and following up on potential leads. The District Manager must be self-motivated and comfortable working with limited direction and oversight. Role Description * Manage all sales activities within a defined district with a focus on meeting Sales Targets * Build a professional sales team (recruit, hire, and train new employees) * Manage a professional sales team in a defined district and oversee performance, coach, motivate, and mentor the team * Execute Sales Motions, Campaigns, and drive exponential territory growth * Drive sales strategy to develop new business with existing customers, and acquire new customers * Drive Partner Field Engagement by establishing and developing strong Partner relationships within the assigned District * Engage internal company resources into the Sales Process, such as Marketing to effectively create brand awareness * Oversee accurate pipeline management * Ownership of the top customers in the territory * Develop and deliver effective sales presentations to customers * Schedule and attend customer appointments Behaviors and Competencies * Results Orientation: Can set strategic goals for the organization and lead multiple teams to achieve these goals, demonstrating a strong orientation towards results. * Business Development: Can take ownership of significant business initiatives, collaborate with various stakeholders, and drive business results. * Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. * Performance Management: Can manage team performance, align team goals with organizational objectives, and use performance metrics to drive results. * Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. * Customer-Centric Mindset: Can take ownership of customer-centric initiatives, ensuring products and services align with customer needs. Collaborates with cross-functional teams to integrate customer feedback into product development. * Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively. * Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus. * Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard. * Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. Skill Level Requirements * Excellent time management, planning, and organizational skills - Expert * Ability to continuously learn and work independently to acquire job related knowledge and skills - Expert * Strong problem solving - Expert * Ability to motivate others - Expert * Excellent presentation skills - Expert * Ability to think ahead, plan long-term decisions, and anticipate outcomes - Expert * Self-motivated with ability to work with limited direction and oversight - Expert * Strong consultative sales skills - Expert Other Requirements * Bachelor's Degree or equivalent experience * 3+ years of previous sales management experience required * Minimum 5+ years background in an Outside Sales role, supporting Strategic accounts * Experience working with C-Level executives * Proficiency in Office applications; Microsoft Outlook, Work, Excel & PowerPoint * Possess a proven record of accomplishment in attaining sales goals and quotas The estimated annual pay range for this position is $200,000 - $275,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. #LI-MM21 Equal Employment Opportunity - M/F/Disability/Protected Veteran Status