SHI International jobs in Somerset, NJ - 125 jobs

Director - Energy Management & AI
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Director - Energy Management & AI will foster and develop the growth and profitability of the Datacenter, AI and Energy Management Business while managing, mentoring and supporting the development of his/her team. This position is exposed to high levels of strategic business development, business analytical insights, employee hiring/retention, team development, and partner relationship management. The Director will be sales and customer-facing and will work with various departments within the company. This position will strongly align with Sales Leadership and Leadership at the partner level. Role Description Create and maintain executive-level relationships with top partners to develop more strategic partnerships Create a go-to-market strategy for the strategic partners you cover surrounding AI, Sustainability, and other key initiatives and projects Ensure increased growth and profitability of partners in the practice Grow and develop our existing partners to higher strategic relationships with our Sales leaders, increase revenue and margin growth within those existing partners Stay ahead of the industry advances and uncover potential new disrupters in the market Create an annual growth plan for covered Partners Create, Assist, and Delegate on the development, delegation, and execution of business plans for Managers and Employees, both short-term and long-term Work to build awareness of strategic partners' programs within SHI's sales organization, attain agreement on growth plan targets, and drive key value-added activities for those sales organizations. Create and execute on SHI's joint AI initiatives and strategy for our key AI Partners in tandem with AGT, ASG, and other SHI Teams. Secure additional investment and demo gear from key partners to enable SHI Lab offerings, services, delivery, etc. Assist with Training, Enablement, and Certification support to drive upskilling the capabilities of the Team around AI Work closely with different business units' programs team to create profitable campaigns and Sales plays to increase our foothold in our customer base Drive revenue and profitability growth through strong execution of plans and ROI (Return on Investment) analysis Work with partners to establish and manage business objectives and certify completion of those objectives Meet with Sales Executives from varying business segments to increase the visibility of the team and help enable Sales across all divisions to increase growth and profitability Work with Technical teams and service areas, e.g., ITAM (IT Asset Management), Cloud, Licensing Operations, to continue to develop operational tools that make subscription and technical consumption-based selling both streamlined and profitable to our company Maximize Recognized Rebates and Funded Head Investments from Partners Track growth patterns and analytics of partners' performance within our company, creating a ramp-up plan for key big bet partners to grow their investment within the company Accountability for partner budgets, spending, and ROI (Return on Investment) Participate in Partner Advisory councils to improve relationships and evangelize our company. Accountability for partner budgets by making recommendations on spending and ROI (Return on Investment) Coordinate on special projects, such as leadership presentations, creation of internal sales tools, and collateral Provide strategic leadership for managers and individual teams to grow and succeed within current and future company business models Consolidate SPIFF investments, Warchest, and Rebate accruals across sales segments for your partners Delegate projects and workload/activities to staff Provide mentorship to managers reporting to Leadership Manage time off for staff and serve as an escalation point Hire additional internal staff based on industry and company needs Behaviors and Competencies Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions. Business Acumen: Can provide strategic guidance and insights to drive overall business success. Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization. Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving. Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results. Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives. Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations. Skill Level Requirements The capability to design and implement solutions strategies that align with the overall business strategy. - Expert Skilled in engaging and managing relationships with stakeholders to ensure alignment and successful solution outcomes. - Expert The expertise in managing and executing technical tasks related to solutions development and deployment. - Expert Skilled in assessing and addressing potential risks to ensure smooth solutions operations and safeguard organizational interests. - Expert The ability to manage, drive and adapt to organizational change while maintaining team morale and productivity. - Expert Skilled in understanding and addressing customer needs to drive satisfaction and business growth. - Expert Other Requirements Completed Bachelor's Degree in Information Technology, Computer Science, or a related field, or relevant work experience required 10+ years of experience in Information Technology industry or a relevant functional area 5+ years of Managing Partners and Respective Teams 5+ years of experience creating and executing strategy for business growth 4+ years of experience in a management position required Experience building and executing business plans and meeting marketing objectives Experience managing a marketing budget Ability to travel to SHI, Partner, and Customer Events Ability to travel 25% The estimated annual pay range for this position is $125,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$125k-175k yearly Auto-Apply 60d+ ago

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Sr. Specialist - ESG Programs
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummarySHI is seeking a qualified candidate to fill a critical role of Sr. Consultant, ESG Programs to drive development and facilitation of SHI's Decarbonization Plan across SHI's global operations, as well as carbon and environmental reporting. This new role reports to the Associate Director, ESG Programs in the broader Business Assurance team. This individual will work closely with SHI's Operations team in the US, UK and other international locations, as well as external technology and services providers. This role is expected to help SHI achieve its science-based climate targets and comply with regulatory and voluntary disclosure requirements, and will be based at the SHI HQ offices in Somerset, NJ. Up to 10% of the time could be required to visit SHI's offices and integration centers. Role Description Responsibilities include, but are not limited to: Decarbonization planning: Working in partnership with the Operations and IT teams, proactively develop and facilitate pragmatic transition plans in relation to energy consumption at current and future offices, warehouses and data centers, as well as waste/packaging, e-waste, water and business travel management Decarbonization advisory: Collaborate closely with facility managers, process owners, and external partners to monitor project implementation and provide recommendations for interventions that enhance decarbonization and overall sustainability outcomes. Reporting: Conduct annual GHG emissions inventory and prepare high-quality regulatory and voluntary disclosures on climate and the environment (water, waste, packaging, etc.), including completion of assessments for CDP and EcoVadis Assurance: Advance internal control environment for ESG metrics, and act as the lead to support various audits. Stakeholder engagement: Engage internal stakeholders at different levels in decarbonization planning, contribute to customer and supplier requests and knowledge exchange activities, identify and oversight of external consultants supporting SHI's objectives Bringing the outside in: Proactively monitor evolution in the external sustainability environment, identify and explore new technologies that could be applicable to SHI, benchmark the company against peers and partners, prepare executive briefings and coach junior analysts Behaviors and Competencies Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions. Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions. Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification. Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions. Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions. Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning. Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions. Skill Level Requirements Understanding and experience in deployment of new technologies in buildings, warehouses or data centers, including ability to build holistic business cases (feasibility, carbon reduction and .economics), develop and oversee implementation of projects on the ground, advise and collaborate with process owners and third parties Experience in GHG emissions accounting (scopes 1, 2, 3), ESG data collection and consolidation, internal controls and report writing Highly organized and results-oriented with demonstrated experience in managing large datasets, deployment of technology innovations, presenting ideas to stakeholders at different levels Business acumen, entrepreneurial mindset and ‘can do' attitude, strong business problem-solving, stakeholder engagement, leadership, and project management skills Work in a team-oriented and fast-paced environment under strict deadlines Global mindset to thrive in a diverse culture and environment Other Requirements Bachelor's degree in Engineering, Science or Environmental Management or equivalent work experience with an energy/carbon management focus 7+ years' experience in energy management, environmental management, climate and sustainability, or ESG, with individual responsibility for leading projects and initiatives Self-driven individual with an ability to identify pragmatic solutions, get stakeholders onboard and drive change on the ground, while being mindful of corporate priorities and external requirements The base salary range for this position is $70,000 - $100,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $80,000 - $110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. #LI-FF1 Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$80k-110k yearly Auto-Apply 60d+ ago
Pricing & Performance Analyst
Disco 4.7
New York, NY job
Your Impact As a key member of the strategy organization, the Pricing & Performance Analyst plays a pivotal role in driving the execution of strategic product and pricing initiatives to support growth and profitability objectives. They are responsible for the development, implementation, and ongoing evaluation of pricing structures, strategies and product investments. They are a problem solver, leader, and strategic thinker with extensive experience in the software industry. What You'll Do Price Performance Analysis: Utilizes product metrics and performance data to inform and validate pricing decisions. Product Investment Analytics: Creates templates for business cases, estimates new product investments, and reports on product metrics/performance. Develops and implements strategic plans to optimize operational performance and achieve organizational objectives. Performance Data Collection: Assists in the collection and aggregation of key operational data (e.g., price performance, usage rates, adoption metrics, churn data) required for the product performance reporting function. Metrics Tracking & Reporting: Collaborates with business intelligence (BI) to develop dashboards that support the commercial and product strategy functions ensuring data accuracy for the SLT report-out on product performance. Strategic Deal Support: Engages with sales and executive teams to develop custom pricing for strategic customers and opportunities. Runs detailed financial analysis on non-standard, strategic deal opportunities to quantify profitability (deal margin analysis) and recommend appropriate discount levels. Metrics Tracking & Reporting: Collaborates with BI to develop dashboards that support the commercial and product strategy functions ensuring data accuracy for the SLT report-out on product performance. Cross-Functional Collaboration: Collaborates with SLT, product, finance, legal, sales, customer success, marketing, and other teams to define the KPIs for product and service investment areas. Who You Are 5+ years experience in strategic pricing and performance in the software industry. Excellent communication and negotiation ability. Strong financial modeling and analytical skills. Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. Proficiency with BI systems (i.e., Quicksight or Tableau). Ability to indirectly manage cross functional partners. Even Better If You Have… Knowledge of the models and best practices for selling software to business customers. Prior experience working for a management consulting firm or part of a corporate strategy team with experience partnering with other teams and leaders to support the development and communication of their strategy. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$130,000-$160,000 USDAbout DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$130k-160k yearly Auto-Apply 2d ago
Desktop Support Technician
Zones, Inc. 4.5
New York, NY job
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Term: 3+ Month Location: New York, NY 10013 Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 am - 5:00 pm We are seeking a Desktop Support Technician to join our IT support team. This mid-level role is responsible for providing Tier II technical support and managing Audio-Visual (AV) systems across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting both end-user hardware and AV environments. What you'll do as the Desktop Support Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. * Provide Tier II support for hardware, software, and network-related issues escalated from Tier I. * Troubleshoot and resolve issues with AV systems, including conference room setups, projectors, digital signage, and video conferencing tools. * Respond to service requests and incidents via ticketing system, phone, and email. * Document issues, resolutions, and procedures in the IT knowledge base. * Collaborate with IT teams to ensure timely resolution of technical problems. * Assist in the setup and support of meetings, presentations, and events requiring AV equipment. * Maintain inventory of AV and IT support equipment. * Support onboarding and offboarding processes, including device setup and recovery. What you will bring to the team: * 2-4 years of experience in IT support, with a focus on Tier II troubleshooting. * Hands-on experience with AV systems (e.g., Zoom Rooms, Teams, POM, Crestron). * Familiarity with Windows and mac OS environments. * Strong customer service and communication skills. * Ability to work independently and manage multiple tasks. Desired Skills: * 365 End-Point User Experience. * AV certification or training is a plus. * Knowledge of networking fundamentals and remote support tools. Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.
$25-30 hourly Auto-Apply 60d+ ago
Sr. Director - Creative Services
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Sr. Director of Creative Services serves as both the lead creative for SHI as well as leading SHI's multidisciplinary creative team, including Graphic Design, Copywriting, Web Design, and Video Production-to deliver high-impact, brand-aligned content that drives business growth and elevates SHI's market presence. This role oversees creative strategy, team development, operational excellence, and cross-functional collaboration across marketing, sales, and executive stakeholders. Role Description Creative Direction & Strategy Define and maintain SHI's visual and messaging standards across all creative outputs. Ensure consistency, quality, and brand alignment in design, copy, video, and digital assets. Review and approve high-impact creative deliverables. Guide the team to produce work that resonates with target audiences and reflects SHI's brand identity. Shape creative strategies that support SHI's business objectives and marketing goals. Collaborate with stakeholders to translate campaign briefs into compelling concepts. Use audience insights, performance data, and industry trends to inform creative planning and innovation. SHI Branding & Brand Development Work with marketing and SHI leadership to define and deliver strategies to continue developing and building the SHI brand Ensure SHI brand guidelines and values are reflected across all communications channels Strategic Leadership Establish and execute the creative vision aligned with SHI's brand strategy and business goals. Act as the primary point of contact for creative strategy across campaigns and initiatives. Represent Creative Services in executive forums, including visibility calls, forecasting meetings, and strategic planning sessions. Team Management & Development Lead and mentor a team of creative professionals, fostering innovation and accountability. Conduct regular 1:1s and team stand-ups to maintain alignment and momentum. Develop career paths and growth frameworks, including promotion matrices and performance plans. Operational Excellence Oversee project intake, prioritization, and execution in partnership with the Creative Operations Lead. Drive adoption of project management systems and process documentation for consistency and visibility. Champion brand governance and creative education across departments. Cross-Functional Collaboration Partner with marketing, product, partner, and events teams to align creative output with campaign objectives. Collaborate with HR and Finance on talent planning, promotions, and contractor onboarding. Support executive briefings, premier events, and strategic initiatives with tailored creative assets. Creative Oversight Ensure all creative deliverables meet brand standards, audience expectations, and strategic goals. Provide feedback and direction on high-visibility projects, including messaging, visual identity, and video storytelling. Behaviors and Competencies Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions. Business Acumen: Can provide strategic guidance and insights to drive overall business success. Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations. Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization. Data Analysis: Can lead data-driven initiatives, inspire others to adopt data analysis methods, and foster a culture of data literacy and informed decision-making. Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results. Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives. Skill Level Requirements Experience in utilizing current marketing channels and techniques to effectively reach and engage target audiences. - Expert The skill to assess market trends, consumer behavior, and competitive dynamics to inform strategic marketing decisions. - Expert The capability to design and implement marketing strategies that align with the overall business strategy, driving organizational success through effective branding and market positioning. - Expert Ability to build and maintain relationships with key stakeholders, including clients, partners, and board members, which is essential for fostering collaboration and ensuring organizational alignment. - Expert Experience in developing and executing strategies to generate interest and support the sales process. - Expert Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts. - Expert Other Requirements Bachelor's degree in Graphic Design, Marketing, Communications, Fine Arts, or a related field required. 10+ years of experience in creative roles, ideally in B2B Technology, with at least 5 years in a leadership capacity. Proven ability to lead multidisciplinary creative teams and deliver strategic brand initiatives. Strong portfolio showcasing creative direction across digital, print, and experiential campaigns. Strong understanding of branding, marketing strategy, and digital content production. Exceptional communication, leadership, and organizational skills. Ability to manage multiple priorities and stakeholders with professionalism and clarity. Experience with project management platforms and creative operations tools. Ability to travel to SHI, Partner, and Customer Events Ability to travel 25% The estimated annual pay range for this position is $150,000 - $180,000 which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$150k-180k yearly Auto-Apply 9d ago
Sales Development Representative
Disco 4.7
New York, NY job
Do you want to build your sales career at one of the fast-growing high-tech companies in Austin? DISCO is looking for ambitious and driven Sales Development Representatives to join our growing sales team, doing outreach to lawyers, law firms, and corporations. In this role, you will produce new sales qualified leads to fuel the sales pipeline by identifying, qualifying, and setting meetings for our field sales team. Your Impact Our Sales Development Representatives are often the first point of contact with prospective clients, and as such, are valuable members of the DISCO team responsible for driving revenue for the business. High-performing Sales Development Representatives have over time moved into new opportunities at DISCO for career development and advancement. What You'll Do Develop accounts and assigned leads by conducting outreach to prospective clients via telephone and email Educate and qualify prospects to create sales qualified leads and opportunities through meetings you book with legal decision makers/legal personnel Research accounts, identify key players, and develop interest Create a positive impression of DISCO through your professional interactions with senior decision makers Successfully manage and overcome prospect objections with proven processes Consistently achieve meeting quotas to ensure territory revenue objectives Work hand in hand with Regional Sales Executives Participate in team meetings, as well as ongoing training and development to help you hone your craft and build your career Who You Are Confident communicator with energetic phone skills, active listening skills, and strong writing skills A self-starter with a history of success and tenacity Eager to be coached on new approaches, adapting to and following best practices Enjoy working in a high-energy sales team environment and are a collaborative team player Approach challenges with a positive, problem-solving mindset, observing opportunities for improvement, and helping develop solutions Recently completed your bachelor's degree Even Better If You Have Demonstrated examples of your competitive and entrepreneurial spirit (such as a side hustle or similar) and your growth mindset A bachelor's degree in communications, business, or a related field Experience with high-volume outbound sales prospecting Proven track record of achieving and exceeding activity expectations and qualified meetings run Experience adeptly handling qualification and objection handling Salesforce and Salesloft or other CRM experience We will not hire residents of Colorado for this role. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$50,000-$60,000 USDAbout DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$50k-60k yearly Auto-Apply 2d ago
IDCS Quality Control Technician
Shi International Corp 4.7
Shi International Corp job in Piscataway, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe IDCS Quality Control Technician performs detailed quality checks throughout the build process, ensuring configurations meet customer expectations by reviewing documentation and performing hardware inventory checks. This role involves capturing and documenting images for internal review, confirming cable labeling and routing standards, conducting power redundancy tests, and addressing any discrepancies to maintain high-quality standards. Role Description • Perform build specific quality checks throughout build process following the Internal Quality Control Checklist over the course of multiple quality checks • Review customer Integration Documentation and decipher configuration specifics, such as rack elevation, port/slot layout and connectivity, confirming the devices and physical rack layout meet customer expectations • Capture images and thoroughly document racks for internal review at multiple times during the build by following the IDCS process and a project specific photo template, ensuring all relevant information is visible in each photo and packet is complete and approved by management before rack ships to customer • Review hardware inventory logs captured from all racked devices to confirm that all custom configuration specifics, such as BIOS checks, MAC captures, DHCP configuration, and array controller configuration settings meet customer expectations • Confirm that every label on every cable matches the customer labeling configuration specifics, including font, spacing and naming conventions • Confirm all cable routing is neat and follows customer standards and/or industry standards • Document and fix any discrepancies, and/or relay them to the build team for remediation • Perform power redundancy failover test • Confirm that all data captured for purposes of asset inventory records, plus all required logical data is in the template and format that the customer requests Behaviors and Competencies Detail Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned. Analytical Thinking: Can understand and interpret basic data or information. Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them. Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise. Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned. Communication: Can communicate simple ideas and information clearly. Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts. Continuous Improvement: Can identify minor areas for improvement and implement minor changes. Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur. Skill Level Requirements • Ability to proofread, recognize and correct mistakes and communicate mistakes to the QC and Build teams - Basic • Ability to operate a camera or smart phone for photo documentation - Basic • Ability to crop and resize photos using basic photo editing tools - Basic • Ability to address project issues and remain professional - Basic • Ability to relay build details and progression with teammates - Basic • Ability to work under pressure and meet build ship dates - Basic • Ability to multi-task and balance priorities - Basic • Ability to decipher integration documentation technical detail, including rack elevations, network and power cabling layouts - Basic • Ability to comprehend Quality Control processes, including build checklists, as defined by the internal team - Basic • Ability to interact with several teams, including data center build technicians, solution consultants and systems engineering - Basic • Organizational skills - Basic Preferred Skills and Qualifications: • Cursory knowledge of SharePoint and MS Teams - Basic • IDCS Build Team or similar Datacenter experience - Basic Other Requirements • Experience with reviewing Quality Control processes or a related discipline preferred • Knowledge of structured cabling and/or data center technician experience • Understanding of how to review technical documentation, with the ability to transfer logical information to a physical build • Proficient in MS Office products, Word, Excel, SharePoint and basic photo editing tools • Extended hours are sometimes required to complete some special projects • The hours for this position are 11AM-8PM as determined by management. The estimated annual pay range for this position is $50,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$50k-80k yearly Auto-Apply 13d ago
Strategy & Corporate Development Manager
Disco 4.7
New York, NY job
Your Impact The Strategy & Corporate Development Manager plays a critical role in shaping DISCO's strategy by guiding the strategic direction of our products and services by developing business cases, conducting detailed investment analytics, and monitoring key product metrics. They ensure data driven decisions that maximize ROI, align with organizational priorities, and support the long term success of DISCO. What You'll Do Business Case Development: Develops and presents data driven business cases for new product initiatives, enhancement, investments, including financial models, cost benefit analysis, and risk assessments. Strategy Framework Development: Supports the development and implementation of best practice strategic frameworks (SWOT, Porter's Five Forces, Build vs Buy assessment) and supporting measurements. Strategy Documentation: Prepares, updates, and maintains comprehensive materials (slides, internal documents) that articulate the core DISCO business strategy and various "big bet" initiatives for consumption by the Senior Leadership Team (SLT) and the Board. Strategy Development: Supports SLT and other functional leaders in the development of next-level articulation of strategies at the department level or for key strategic opportunities. This role is more about supporting others than ownership of the strategy. Investment Analytics: Collaborates to develop the investment rubric with VP, Strategy and SLT. Runs initial analyses of M&A opportunities against framework to provide recommendations for new investments. Investment Landscape Research: Monitors the venture capital and private equity landscape for emerging trends, funding activities, and innovative startups that could be acquisition or investment targets. Researches markets and competitors to produce financial, industry and market intelligence to inform investment framework and decision making. Product Metrics and KPIs: Defines, tracks, and reports on key product metrics (adoption, retention, revenue growth) to measure performance and inform decision making. Market Analysis: In conjunction with product marketing, conducts ongoing analysis of industry trends, technological advancements, customer behaviors and competitive landscape to inform business strategy. Cross-Functional Collaboration: Collaborates with SLT, finance and relevant stakeholders, as well as investment bankers to analyze deal opportunities against strategic framework. Due Diligence Support: Coordinates and manages the data room process during the early stages of due diligence, gathering necessary documentation from internal and external stakeholders. Presentation Preparation: Develops executive-level presentations summarizing target company profiles, strategic rationale, and potential deal impacts for review by the SLT. Who You Are Bachelor's degree or equivalent experience in Business, Economics or Finance, Master's preferred 7-10+ years experience in product strategy, business case development, or investment analytics preferably within the technology or software space. Knowledge of the models and best practices for selling software to business customers. Experience working for a management consulting firm or part of a corporate strategy team with experience partnering with other teams and leaders to support the development and communication of their strategy. Advanced financial modeling and forecasting skills using excel, sql or similar platforms Proficient in product analytics tools and KPI measurement frameworks Proficient in ROI analysis, cost-benefit modeling, and portfolio management Excellent communication and presentation skills with the ability to simplify complex data into understandable insights Ability to synthesize quantitative and qualitative data to drive actionable insights and recommendations Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$145,000-$175,000 USDAbout DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$145k-175k yearly Auto-Apply 2d ago
Strategy & Corporate Development Analyst
Disco 4.7
New York, NY job
Your Impact The Strategy & Corporate Development Analyst plays a critical role in supporting the strategic direction of DISCO. This position is responsible for executing detailed investment analysis, building financial models, and synthesizing market intelligence to ensure data-driven decisions. The Strategy & Corporate Development Analyst executes the supporting work necessary to maximize ROI, align with organizational priorities, and support the long-term success of DISCO. What You'll Do Financial Modeling & Business Case Support: Assists in the development and preparation of data-driven business cases for new initiatives, investments, and product enhancements, including initial financial modeling and cost-benefit analysis. Supports the VP of Strategy in developing the investment rubric and executes initial analyses of M&A opportunities against the framework to provide preliminary recommendations. Market & Investment Landscape Research: Conducts ongoing research on competitors, market trends, and technological advancements to produce financial, industry, and market intelligence that informs business strategy. Monitors the venture capital and private equity landscape for emerging trends, funding activities, and innovative startups that could be acquisition or investment targets. Strategic Documentation & Analysis: Prepares, updates, and maintains comprehensive strategic materials that articulate the core DISCO business strategy for consumption by the SLT and the Board. Supports functional leaders in applying best practice strategic frameworks for specific departmental initiatives. Performance Metrics & Cross-Functional Coordination: Defines, tracks, and reports on key product metrics (adoption, retention, revenue growth) and critical KPIs to measure performance and inform decision-making. Coordinates and manages the data room process during the early stages of due diligence, gathering necessary documentation from internal and external stakeholders. Who You Are 5+ years experience in product strategy, business case development, or investment analytics preferably within the technology or software space Advanced financial modeling and forecasting skills using excel, sql or similar platforms Proficient in product analytics tools and KPI measurement frameworks Proficient in ROI analysis, cost-benefit modeling, and portfolio management Excellent communication and presentation skills with the ability to simplify complex data into understandable insights Ability to synthesize quantitative and qualitative data to drive actionable insights and recommendations Even Better If You Have… Experience working for a management consulting firm or part of a corporate strategy team supporting the development and communication of strategy. Knowledge of models and best practices for selling software to business customers. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$130,000-$160,000 USDAbout DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$130k-160k yearly Auto-Apply 2d ago
Manager - Business Continuity
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Manager of Business Continuity oversees daily operations, develops strategic plans, and manages resources to optimize processes and achieve business goals. This role ensures all Business Continuity Management (BCM) components comply with the Firm's ISO-driven Policy and Standards, and is responsible for developing, implementing, and maintaining business continuity and disaster recovery strategies to enhance organizational resilience. Key responsibilities include collaborating with departments to identify risks, develop response plans, coordinate training, and monitor key performance indicators. As a Subject Matter Expert in Business Continuity, Disaster Recovery, and Crisis Management, the BC Manager reports to the Head of Risk and Resiliency and plays a central role in advancing the BCM Program. This position is based at the SHI Somerset, NJ office, as determined by SHI management.Role Description Develop, maintain, and update comprehensive business continuity and disaster recovery plans across all business units, ensuring alignment with industry standards and best practices. Conduct risk assessments and business impact analyses to identify threats and vulnerabilities and collaborate with stakeholders to develop and implement mitigation strategies. Stay current on emerging risks, industry trends, and regulatory requirements, ensuring business continuity initiatives remain compliant and effective. Plan, coordinate, and lead regular training, testing, and disaster recovery exercises, including obtaining stakeholder approval and managing cross-functional teams to ensure organizational readiness and continuous improvement. Serve as the primary incident coordinator, managing response efforts, communications, and reporting during disruptions. Monitor, analyze, and report on the effectiveness of continuity plans, recommending and implementing improvements as needed. Manage relationships with external partners and vendors to support continuity objectives. Act as a Subject Matter Expert for IT Disaster Recovery, coordinating activities with IT and business partners, and providing technical consulting for complex solutions. Advise business units on contracts, statements of work, and continuity plans for outsourced services to ensure compliance and alignment. Administer Risk and Resiliency (R&R) tools/systems, policy and standards, user training, documentation, and data validation. Support internal BCM governance and operational resilience reviews, website content management, and responses to RFPs and third-party requests. Oversee and optimize resource allocation for business continuity initiatives. Coordinate cross-functional teams during crises to ensure a unified and effective response. Develop succession and continuity plans for key roles and leadership positions. Behaviors and Competencies Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively. Business Acumen: Can develop and execute business plans to drive growth and profitability. Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs. Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard. Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty. Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. Skill Level Requirements In depth knowledge of business continuity and disaster recovery principles and best practices - Expert Experience in delivering training and conducting exercises for business continuity and disaster recovery.- Expert/Advanced Proficiency in business continuity software and tools. - Advanced Proficiency in project management: Ability to oversee and direct projects to completion, ensuring goals are met and resources are utilized efficiently. - Expert Excellent analytical, problem-solving, and attention-to-detail skills. - Expert Proficiency in stakeholder management: Ability to effectively manage and align stakeholders to achieve business objectives. - Expert Able to clearly present technical information to both technical and non-technical audiences, in both written and verbal formats.- Expert Other Requirements Completed Bachelor's Degree or 4 years relevant experience Prior experience as a BC manager or in a similar role with 7-10 years of experience in BC/DR planning and execution (formal BCM program at a medium to large company) 5+ years of hands-on disaster recovery experience, including creating runbooks and DR plans, executing end-to-end DR exercises, and working with client/server technology, network configurations, data replication, and modern data center environments-including cloud-based recovery solutions. Proficient in interpreting and creating architectural diagrams to identify gaps. 5+ years of experience as a People Manager. Knowledge and experience with Business Continuity Management and Information Technology standards and best practices, including governance frameworks (ISO 31000, 27001, 22301, NIST, ITIL, etc.) Working knowledge and experience with GRC, ITSM tool, BC/DR Planning and Emergency Notification Systems. Certifications : MBCI/CBCP Certification (Required), CDRE (Certified Disaster Recovery Engineer) Certification (preferred), ITIL Certification (preferred) Must be available to work evenings/weekends, extended hours, and/or on short notice as needed for incident response should an unforeseen event occur. Ability to travel 25% The base salary range for this position is $120,000 - $135,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. #LI-FF1 Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$120k-135k yearly Auto-Apply 60d+ ago
Enterprise Account Executive
Shi 4.7
Shi job in New York, NY
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Enterprise Account Executive is tasked with mastering SHI's value proposition to exceed revenue and profit goals by developing strategic sales approaches and cultivating relationships with both existing and new customers. This role involves identifying sales opportunities, collaborating with internal support teams and external partners, and effectively communicating SHI's comprehensive portfolio of solutions tailored to customer objectives. Additionally, the Account Executive is responsible for building market awareness through participation in industry events and maintaining a competitive edge by staying informed on industry trends. This position will be reporting to the SHI One Penn NYC office location as determined by SHI management. **Role Description** + Master SHI's value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals. + Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking. + Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques. + Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets. + Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives. + Understand customer's business objectives, IT priorities, and initiatives to provide tailored solutions. + Position and effectively communicate SHI's portfolio of products, solutions, services, and capabilities to customers and partners. + Be aware of SHI's industry competition and how to properly showcase our offerings and defend SHI's value to win new business. + Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources. + Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations. + Continuously educate oneself to remain current on industry trends, products, and market conditions. **Behaviors and Competencies** + Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks. + Closing Deals: Can develop and implement a strategic plan for closing deals, identifying high-value opportunities and using advanced negotiation techniques to secure successful outcomes. + Consultative Sales: Can proactively seek out potential customers, initiate sales conversations, and contribute innovative ideas to improve the sales process. + Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations. + Listening: Can actively engage in listening by asking clarifying questions and providing feedback that shows a deep understanding of the conversation. + Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. + Professionalism: Can proactively seek out challenges, initiate projects, and contribute to a professional work environment. + Prospecting: Can develop and implement a strategic prospecting plan, identifying high-value potential customers and using advanced techniques to initiate contact and build relationships. + Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas. + Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. **Skill Level Requirements** + Ability to excel in a team selling environment - Intermediate + Ability to continually meet or exceed sales targets - Intermediate + Expertise in client relationship building and new business development - Intermediate + Proficiency in account management - Intermediate + Proficiency in project management - Intermediate + Understanding of business operations and strategy - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Minimum 3-5 years of successful sales experience + Minimum 50% time outside of an office setting meeting with existing and potential customers + Travel to customer sites within dedicated territory + Travel to SHI, Partner, and Customer Events + Currently hold or have the ability to obtain required sales and/or technical certifications within first 90 days of employment The estimated annual pay range for this position is $120,000 - $250,000 which includes a base salary and commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$120k-250k yearly 46d ago
Field Delivery Engineer - AI
Shi International Corp 4.7
Shi International Corp job in Piscataway, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Service Delivery Engineer - AI will be part of the Integration Data Center Solutions (IDCS) team, responsible for supporting the deployment of OEM-specific AI computing systems (e.g., NVIDIA, Dell, HPE) in customer data centers. They will play a crucial role in ensuring the successful deployment, integration, and operation of AI solutions for clients. The Service Delivery Engineer - AI plays a crucial role in bridging the gap between AI technology and client needs, ensuring that solutions are delivered effectively and efficiently on-site. The Service Delivery Engineer - AI will report to the SHI Data Center Factory in Piscataway, NJ, when they are not traveling and on-site for customer deployments. Role Description Oversee the deployment and integration of AI solutions, ensuring alignment with client requirements. Collaborate with clients to gather needs and deliver tailored technical expertise throughout project phases. Troubleshoot and resolve technical issues during AI solution implementation in coordination with relevant teams. Manage project timelines, deliverables, and resources to ensure timely and successful outcomes. Conduct training sessions for clients, explaining complex AI and machine learning concepts in accessible terms. Document technical processes and provide feedback to enhance AI service offerings and internal best practices. Work closely with product development teams to relay client feedback and drive continuous product improvements. Travel to client locations as needed to deliver hands-on support and professional services. Utilize advanced knowledge of AI/ML frameworks, data analysis tools, and programming languages to support solutions. Maintain a strong customer service focus, ensuring effective communication and high satisfaction throughout project lifecycles. Behaviors and Competencies Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential. Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions. Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. Time-Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. Skill Level Requirements The ability to write, debug, and maintain code in programming languages such as Python, R, or Java to support AI initiatives - Intermediate The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure system functionality and performance. - Intermediate Understanding of deploying and managing mobile devices to ensure seamless operation and integration within an organization preferred - Intermediate Experience with installing, configuring, and maintaining Linux-based operating systems preferred - Intermediate Other Requirements A bachelor's degree in Computer Science, Engineering, Data Science, or a related field. Experience in AI and machine learning, including developing, deploying, and maintaining AI solutions. Experience working on projects that require integration with client systems and infrastructure. Proficiency in programming languages such as Python, R, or Java. Experience with AI/ML frameworks and tools like TensorFlow, PyTorch, or Scikit-learn. Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI solutions in cloud environments. Willingness to travel extensively and work onsite as needed. Ability to work flexible hours Ability to work weekends Ability to move or lift up to 50 lbs Preferred: Previous experience in a client-facing technical role, preferably in AI or IT service delivery. Familiarity with cloud platforms like AWS, Azure, or Google Cloud for deploying AI solutions. Understanding of networking principles and security best practices relevant to deploying AI solutions. Ability to quickly adapt to different environments and client requirements. Experience working with diverse teams and understanding of cultural differences, which can be beneficial when traveling to various client sites. Relevant certifications in AI, cloud computing, (e.g., AWS Certified Machine Learning, PMP) or IT service management can be an added advantage. The estimated annual pay range for this position is $90,000 - $140,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$90k-140k yearly Auto-Apply 60d+ ago
Incident Manager
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Incident Manager is responsible for the end-to-end management of IT incidents, with a focus on Major Incident response, documentation, and post-incident governance. This role ensures timely resolution, minimal business disruption, and consistent communication across stakeholders with the focus being service restoration and low MTTR. Using ITIL best practices, the Incident Manager drives service restoration, leads Post-Incident Reviews (PIRs), and contributes to continuous improvement initiatives across the Incident and Problem Management lifecycle. Role Description Real-Time Incident Documentation & Data Capture: Ensure accurate and timely recording of all incident-related information during live events. Document incident timelines, actions taken, and decisions made in real time. Capture technical details, impact analysis, and escalation paths. Maintain centralized records in ITSM tools for compliance and audit readiness. Complete, accurate, and accessible incident logs that support transparency and future analysis. Major Incident Management: Lead and coordinate resolution efforts for high-impact incidents. Act as the primary point of control during major incidents. Drive incident triage, root cause identification, and resolution prioritization. Ensure adherence to SLAs and minimize business disruption. Efficient restoration of services with minimal downtime and clear accountability. Post-Incident Review (PIR) Execution: Analyze incidents post-resolution to identify lessons learned and prevent recurrence. Facilitate structured PIR meetings with technical teams and stakeholders. Document findings, root cause analysis, and improvement actions. Track and ensure closure of corrective measures. Stakeholder Collaboration & Communication: Maintain clear, timely, and effective communication throughout the incident lifecycle. Provide regular updates to business and technical stakeholders. Manage expectations and ensure transparency during critical events. Coordinate across teams (IT, business units, vendors) for swift resolution. Process Improvement & Governance: Enhance incident management frameworks and ensure compliance with organizational standards. Identify gaps and inefficiencies in current processes. Recommend and implement best practices aligned with ITIL or organizational policies. Monitor adherence to governance standards and audit requirements. Behaviors and Competencies Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Business Acumen: Can analyze financial and operational data to make informed decisions. Conflict Resolution: Can mediate conflicts between individuals. Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic Ability to effectively communicate information and ideas to an audience - Basic Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Basic Other Requirements ITIL Foundation or higher certification. 5 or more years of experience in a 24x7 global support environment. Familiarity with monitoring, event correlation, and alerting platforms (e.g., OnSolve). Experience engaging with executive leadership and external clients during critical incidents. The estimated annual pay range for this position is $80,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$80k-125k yearly Auto-Apply 15d ago
Corporate Trainer
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Corporate Trainer will be responsible for developing and delivering internal training programs for SHI employees across multiple disciplines, including but not limited to leadership and management development, professional growth direction/soft skills, workshops, and effective tools/applications. This person will work with business stakeholders to determine training needs, develop curricula/training material, and deliver training engagingly and effectively. Training will be provided in various ways, including in-person, remote, self-paced, and module-based learning for new and existing SHI employees. This position reports to the Learning & Development organization at SHI. Role Description Determine training requirements, create curriculum, and develop content based on the business requirements of SHI Business Unit and Corporate L&D leadership Deliver high-quality, effective, and engaging training to SHI leadership and employees to improve productivity and the ability to support internal stakeholders and customer demands, as well as achieve SHI business objectives Evaluate outcomes of training and improve/update content as needed based on changing business requirements and/or employee feedback Collaborate with the instructional design team in developing and reviewing course materials Have a solid understanding of SHI's value proposition and SHI's core offerings to ensure all trainings are practical and focused on driving SHI business outcomes Ensure all training is managed or delivered in SHI Learn to ensure tracking and adoption of the SHI Learn platform Possess and maintain an advanced working knowledge of SHI business tools (CRM, PowerBI, Sales Center, etc.), as well as Microsoft Office 365 and other SHI productivity tools Keep up to date on adult learning principles, modern learning tools, and learning technology trends Perform administrative tasks in support of training programs, such as coordinating training schedules, agendas, and messaging Behaviors and Competencies Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace. Communication: Can communicate simple ideas and information clearly. Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned. Creativity: Can think beyond conventional solutions and propose simple creative alternatives. Emotional Intelligence: Can identify and manage personal emotions in minor situations. Instructional Design: Knowledge of fundamental instructional design theories and models, such as ADDIE and SAM. Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them. Continuous Improvement: Can identify minor areas for improvement and implement minor changes. Skill Level Requirements Excellent organization, planning, and time management abilities. - Basic Exceptional listening skills and proficiency in communicating the company's value proposition and Sales Methodology. - Basic Ability to work effectively with all levels of an organization, both internally and externally, and develop relationships with guest speakers. - Basic Strong analytical skills including the ability to distill large amounts of information into concise, relevant components. - Basic Ability to work independently and in a team environment. - Basic Possesses self-motivation, and the ability to show initiative to complete tasks without direct instruction. - Basic Ability to mentor and motivate others, and maintain a commitment to SHI's success and employee development. - Basic Ability to be detail-oriented and complete tasks with accuracy and efficiency. - Basic Ability to demonstrate a professional attitude as well as understand and apply management feedback. - Basic Other Requirements Completed Bachelor's Degree or relevant work experience 5+ years of experience in a Training, L&D, Sales Enablement, Sales Leadership, Adult Education role, or a combination preferred 1+ years of experience in a Management/Leadership/Team Lead role and Coaching/Mentoring experience. Ability to travel multiple times a year or 10%, both independently and with a group. Proficiency in the following applications/platforms: Windows OS Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook Microsoft Teams or Webex Microsoft SharePoint utilization Content creation, authoring, or capture tools such as Canva, Articulate Rise, Camtasia, SnagIt or similar tools The estimated annual pay range for this position is $55,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. #LI-FF1 Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$55k-90k yearly Auto-Apply 15d ago
Technical Solutions Engineer
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces. Role Description Work with the CIC Solution Architects in support of the CIC Eagerness to learn from, and work with, the CIC staff Deliver related IT assessments to analyze customer environment Help Design solutions and plan implementations with the CIC Solution Architect team Stay current with new technologies and innovations and recommend adoption of new technologies Maintain certifications relevant to job role Provide product/solution demos and/or workshops Provide customer tours of the CIC Labs Behaviors and Competencies Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. Skill Level Requirements Experience working in complex Data Center sales opportunities - Intermediate Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate Other Requirements Completed Bachelor's Degree or relevant work experience required 3-5 years of experience in a similar role Ability to travel to SHI, Partner, and Customer Events Preferred Skills & Requirements: 1-2 years direct technical presales experience architecting customer solutions. Solution selling experience Experience with leading server and storage vendors, such as Dell/EMC, HPE, NetApp, Cisco etc… Some Knowledge of Networking and SAN architecture and implementation of NAS technologies SAN, NAS, DR, supporting infrastructure Some Knowledge of Virtualization Programing skills a plus Automation skills a plus #LI-DM7 The estimated annual pay range for this position is $100,000 - $130,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$100k-130k yearly Auto-Apply 15d ago
Cisco Presales Engineer
Shi 4.7
Shi job in Trenton, NJ
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces. **Role Description** + Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. + Design and propose tailored infrastructure solutions that align with customers' business objectives. + Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. + Provide product training and technical education to the sales team and customers. + Act as a trusted IT advisor for customers, partnering with Field Account Executives. + Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. + Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. + Develop solutions that fit customers' needs and budgets through strategic planning. + Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. + Educate and develop sales teams on technical selling, product training, services, and technology trends. **Behaviors and Competencies** + Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. + Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. + Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. + Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. + Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. + Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. **Skill Level Requirements** + Experience working in complex Data Center sales opportunities - Intermediate + Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate + Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate + Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate + Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate + Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + 3-5 years of experience in a similar role + Ability to travel to SHI, Partner, and Customer Events + Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix The estimated annual pay range for this position is $85,000 - $115,000 which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$85k-115k yearly 4d ago
Associate Project Manager - Cybersecurity
Shi 4.7
Shi job in Trenton, NJ
**About Us** **As a digital and cybersecurity services company, Stratascale exists to help the Fortune 1000 transform the way they use technology to advance the business, generate revenue, and respond quickly to market demands. We call it Digital Agility.** **To learn more about how we're shaping the future of digital business and a more secure world, visit stratascale.com.** **Job Description Summary** Stratascale has an exciting opportunity available in our PMO team as an Associate Project Manager. The Associate Project Manager manages day-to-day operational and tactical aspects of multiple, small, and medium-scale projects from beginning to end, including client interaction and expectations. They coordinate technical resources for professional services engagements across cybersecurity. This position will schedule resources, manage escalations, track hours and budget, review deliverables, and maintain clear communication with stakeholders on project health. This position interacts with internal and external resources as well as Clients daily. This individual will work closely with Subcontractors, Sales, Clients, and Project Delivery teams to ensure project success. **Role Description** + Plan, schedule,and track project timelines, milestones,and deliverables usingappropriate tools + Workwith the delivery teams to align projectobjectivesandtimelines + Coordinate cross-functional teams, ensuring all stakeholders understand their roles and responsibilities + Allocate and manage resources efficiently, ensuring all project tasks are completed within theallocatedbudget and timeline + Manage relationships with vendors and third-party service providers, ensuring they meet all contractual obligations + Conducts regularly scheduled status callstoupdate stakeholders on the project healthutilizing status reports and project plans + Understands the project budget, timeline, and key dependencies, and escalates issues as needed. + Identifypotential risks associated with the project and develop contingency plans to manage them. + Maintain comprehensive project documentation, including project progress, decisions, issues, and risk management strategies + Communicate, coordinate, and build relationships with customers by providinga high levelof customer service + Track project expenses and milestones, work with finance toinitiateinvoicing + Upon project completion,initiateproject closure which includes project acceptance,andfinal invoicing, andconduct a thorough review toidentifylessons learned and best practices for future projects + Support Service Delivery Pods and Service Delivery Consultants with projectsetupand financials + Collaboratewithdirect management to improveprocesses and procedures geared towards maximizedefficiencyandclientsatisfaction + Participate in PMO team discussions, reviewing active projects and collaborating on strategy **Behaviors and Competencies** + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. + Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate + Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects - Intermediate + Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources - Intermediate + Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Minimum 2 years of Project Coordinator experience + Ability to travel up to 10% **Preferred Skills** + Experienced with Cloud or Cybersecurity project managementexperience + Experienced with Microsoft Project experience + Experienced with resource demand and allocation + Experienced with supporting enterprise projects + Experienced with multiple project management approaches including traditional and Agile + CAPM,PMP,or other relevant project management certifications The estimated annual pay range for this position is $60,000 - $90,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$60k-90k yearly 42d ago
Software Partners Operations Specialist II
Shi International Corp 4.7
Shi International Corp job in Somerset, NJ
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job SummaryThe Partner Operations Specialist will act as a subject matter expert, providing guidance and support to the sales organization on deal registration and operational inquiries. This role involves managing partner deal registrations, maintaining up-to-date knowledge of partner programs, and fostering collaborative relationships with partners and vendors to ensure operational excellence. The specialist will also focus on process improvements and efficient communication with internal teams to enhance deal registration procedures. Role Description Provide guidance and support to the sales organization, acting as a subject matter expert for deal registration and operational inquiries. Ensure operational excellence by managing the submission and status updates of partner deal registrations via email and CRM. Identify and support process improvements by providing feedback on inefficiencies and automation efforts. Maintain up-to-date knowledge of partner programs, policies, procedures, and promotional processes to offer expert advice. Facilitate communication by passing along important changes or information to relevant teams and stakeholders. Build and maintain collaborative relationships between the sales organization and partners/vendors to ensure effective operations. Provide excellent customer service by ensuring deal registrations, quotes, and orders are accurate and timely to prevent delays. Participate in continuous improvement efforts to enhance deal registration procedures and practices. Learn and utilize internal sales systems and partner/vendor/distribution tools for efficient deal registration, quoting, and ordering. Collaborate with internal teams and host meetings to establish relationships and provide solutions for critical deals and operational issues. Behaviors and Competencies Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions. Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact. Skill Level Requirements Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. - Basic Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Basic Other Requirements Completed Bachelor's Degree or relevant work experience required 1-3 years of experience in a similar role Ability to travel 15% Ability to work flexible hours Willingness to maintain Partner Certification(s) throughout employment The estimated annual pay range for this position is $40,000 - $50,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$40k-50k yearly Auto-Apply 60d+ ago
Software Engineer
Shi 4.7
Shi job in Trenton, NJ
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** SHI is seeking a motivated Software Engineer to join our Customer Experience Development Team. In this role, you will help develop a digital platform that integrates eCommerce capabilities with robust tools for managing IT assets, cloud environments, and SHI services. Our ideal candidate is eager to learn, enjoys shipping product. This is a Remote Home Office role. As a Software Engineer, you will work closely with product managers, software architects, and other engineers to deliver impactful solutions using a modern stack centered on C#, ASP.NET Core, and React. Software Engineers at SHI are expected to be hands-on in technical delivery and contribute to the success of their team. You will participate in building software solutions, follow best practices, and help maintain a high standard for software quality and team culture. **Role Description** + Contribute to the design, implementation, and maintenance of reliable, scalable software solutions, primarily using C#, ASP.NET Core, React, and SQL databases. + Participate in the software development life cycle from design and development through testing and deployment, focusing on clean code, scalability, and performance. + Collaborate with cross-functional teams to solve challenges and deliver high-quality features to customers. + Participate in code reviews and deepen your understanding of SOLID principles and domain-driven design with guidance from senior engineers. + Follow software engineering best practices, including automated testing, code quality, and effective documentation. + Participate actively in Agile ceremonies and contribute to continuous improvement of team processes and efficient delivery of work. + Stay current with emerging technologies and bring new ideas to the team. + Support the architecture and design of distributed, cloud-native systems in collaboration with senior engineers. **Skill Level Requirements** + Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. + 2+ years of professional experience building modern web applications with C# and ASP.NET Core. + Experience with React or other modern JavaScript frameworks. + Understanding of object-oriented programming, design patterns, and software architecture. + Experience with relational database design (SQL Server, Postgres). + Comfortable working in an agile, CI/CD, Git-centric environment. + Strong communication and collaboration skills. **Preferred Qualifications** + Experience with cloud platforms, especially Microsoft Azure or AWS. + Familiarity with event-driven and distributed system architectures. + Understanding of DevOps practices, CI/CD pipelines, and Infrastructure as Code (Terraform is a plus). + Experience with test-driven development and writing unit/integration tests. + Exposure to Python, Databricks, or Elasticsearch is a bonus. + Participate in code reviews and deepen your understanding of SOLID principles and domain-driven design with guidance from senior engineers. The estimated annual pay range for this position is $80,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$80k-125k yearly 60d+ ago
Incident Manager
Shi 4.7
Shi job in Somerset, NJ
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Incident Manager is responsible for the end-to-end management of IT incidents, with a focus on Major Incident response, documentation, and post-incident governance. This role ensures timely resolution, minimal business disruption, and consistent communication across stakeholders with the focus being service restoration and low MTTR. Using ITIL best practices, the Incident Manager drives service restoration, leads Post-Incident Reviews (PIRs), and contributes to continuous improvement initiatives across the Incident and Problem Management lifecycle. **Role Description** + **Real-Time Incident Documentation & Data Capture** : Ensureaccurateandtimelyrecording of all incident-related information during live events. + Document incident timelines, actions taken, and decisions made in real time. + Capture technical details, impact analysis, and escalation paths. + Maintain centralized records in ITSM tools for compliance and audit readiness. + Complete,accurate, and accessible incident logs that support transparency and future analysis. + **Major Incident Management:** Lead and coordinate resolution efforts for high-impact incidents. + Act as the primary point of control during major incidents. + Drive incident triage, root cause identification, and resolution prioritization. + Ensure adherence to SLAs and minimize business disruption. + Efficient restoration of services with minimal downtime and clear accountability. + **Post-Incident Review (PIR) Execution** **:** Analyzeincidentspost-resolution toidentifylessons learned and prevent recurrence. + Facilitate structured PIR meetings with technical teams and stakeholders. + Document findings, root cause analysis, andimprovementactions. + Track and ensure closure of corrective measures. + **Stakeholder Collaboration & Communication:** Maintainclear,timely, and effective communication throughout the incident lifecycle. + Provide regular updates to business and technical stakeholders. + Manage expectations and ensure transparency during critical events. + Coordinate across teams (IT, business units, vendors) for swift resolution. + **Process Improvement & Governance:** **Enhance incident management frameworks and ensure compliance with organizational standards.** + Identifygaps and inefficiencies in current processes. + Recommend and implement best practices aligned with ITIL or organizational policies. + Monitor adherence to governance standards and audit requirements. **Behaviors and Competencies** + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Conflict Resolution: Can mediate conflicts between individuals. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. **Skill Level Requirements** + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic + Ability to effectively communicate information and ideas to an audience - Basic + Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Basic **Other Requirements** + ITIL Foundation or higher certification. + 5 or more years of experience in a 24x7 global support environment. + Familiarity with monitoring, event correlation, and alerting platforms (e.g., OnSolve). + Experience engaging with executive leadership and external clients during critical incidents. The estimated annual pay range for this position is $80,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$80k-125k yearly 43d ago

SHI International jobs in Somerset, NJ - 125 jobs

Director - Energy Management & AI

Sr. Specialist - ESG Programs

Pricing & Performance Analyst

Desktop Support Technician

Sr. Director - Creative Services

Sales Development Representative

IDCS Quality Control Technician

Strategy & Corporate Development Manager

Strategy & Corporate Development Analyst

Manager - Business Continuity

Enterprise Account Executive

Field Delivery Engineer - AI

Incident Manager

Corporate Trainer

Technical Solutions Engineer

Cisco Presales Engineer

Associate Project Manager - Cybersecurity

Software Partners Operations Specialist II

Software Engineer

Incident Manager

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