Customer Service Manager jobs at Shields - 1543 jobs

Plant Manager Supervisor: Senior Director of Operations Description: The Plant Manager focuses on effectively leading an operations team to achieve daily production, warehousing, quality, cost and delivery requirements to support the business operating plan. This is a "Player-Coach" role responsible for delivering high-level individual work while simultaneously overseeing & developing the team. This position is expected to develop and maintain adequate staffing and capacity plans across all plant operations - responsible for both IL & CA sites. The Plant Manager must be able to positively manage a skilled workforce by collaborating with multi-functional teams as well as assessing talent development. Most importantly, this candidate will create a lean culture which embraces change and focus on continuous operational improvements. The ideal candidate will effectively manage a highly complex engineered-to-order environment and possess the ability to quickly identify gaps, design and implement processes, and lead an empowered team. Responsibilities: Oversees planning, budgeting, scheduling, production and overall quality of the products produced Develop business plans, staffing plans and forecasts (implementing lean manufacturing concepts) Direct production to ensure cost effectiveness and safety, quality, accuracy and performance standards Expert “hands-on” knowledge of manufacturing process Oversee the management of warehouse/shipping operations Coordinate with HR Business Partner on Human Capital Strategy, employee relations as well as development Continuously review and improve operational productivity Facilitate problem solving within departments and cross functionally Plan, organize, and direct plant operations to ensure the company's strategic goals are met in a timely, cost-effective manner that provides optimum quality and on-time customer delivery Prepare and submit operating reports to management to inform and recommend methods to improve efficiency and effectiveness Promote employee engagement and talent development through feedback and long term development Research and implement investments in technology, equipment or systems that will enhance the plant's production capabilities to optimize production, improve efficiency and reduce conversion cost Push the improvement of processes using Lean tools and by creating and sustaining a continuous improvement environment Review manufacturing methods and develop product/process/ system strategies to meet company objectives for quality, cost, responsiveness and growth Gain appropriate outside resources to ensure the annual business plan and planned projects are realized Drive operational excellence, Lean tools, best practices, and continuous improvement This is a hands-on leadership role where the manager will balance strategic oversight with individual execution Other tasks assigned Requirements: Bachelor's degree in engineering, business or an operations related field or equivalent operation experience Minimum of 7 years of progressive manufacturing management experience - including both execution and leadership/mentorship 5 years managing and directing the activities of supervisors and developing people 10% travel is required Knowledge of supply chain and logistics strongly beneficial Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.

Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S. Position Summary: The Hub Plant Manager will directly manage production and maintenance teams on a daily basis to ensure safe & efficient plant operations. Additionally the Hub Plant Manager will be directly responsible for safety, quality, and regulatory requirements as they relate to personnel and the plant. The Hub Plant Manager will also be responsible for measuring operational efficiency and monitoring staffing needs to ensure the plant operates safely and efficiently. Position Accountabilities: Provide leadership in safety and quality under Matheson's corporate guidelines and directives Serve as front line supervisor for plant production team Provide response and reporting to the Regional General Manager regarding customer issues related to production. Demonstrate and maintain a high level of customer focus, and customer commitment and ensure plant personnel demonstrate and maintain the same. Track and control all plant expenses to ensure monthly and annual corporate goals are achieved Develop and lead plant projects, control their schedule, and manage expenses to ensure projects are completed on time and within budget. Work directly with other Matheson locations to ensure the efficient use of corporate assets Work directly with corporate management for the procurement of assets Develop and update contingency and emergency plans Provide training in the areas of safety, quality, processes, and procedures Manage plant vendors and contractors Maintain clear thinking and professional composure in high pressure situations Required Experience: Experience with principles and operation of mechanical equipment such as pumps and compressors. Experience with reading and understanding flow diagrams and P&ID's 5+ Years plant, production, manufacturing, or equivalent experience 5+ Years of management experience with team of 10 or more Experience in industrial gas filling or production preferred Education & Skills Bachelor's degree, in engineering or other technical degree preferred Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

The plant manager is responsible for overseeing all aspects of the production process within the facility. Strong leadership, communication, and critical thinking skills are essential for success in this role. Key duties include: · Responsible for the processes from quote to order to manufacture to ship to invoice to collection · Ensuring daily operations run smoothly and efficiently to meet production targets and deadlines (Ship on time and complete!). · Developing and implementing strategies to improve productivity, reduce costs, and increase output. · Managing scheduling, staffing, and resource allocation to optimize the manufacturing process. · Enforcing health, safety, and compliance protocols to maintain a safe work environment. · Analyzing production data and metrics to identify areas for improvement. · Communicating with employees, customers, and central staff to coordinate activities. · Recruiting, training, and managing plant personnel. · Overseeing local product sales and customer interactions. · Represent the company in the local community. · Communicate with customers and help identify potential prospects. Qualifications: · Proficient in using the Microsoft Office Suite · 5+ years of experience in a production/manufacturing leadership role. Excellent written and verbal communication skills Bachelor's degree in manufacturing, operations, or a related field preferred Bilingual preferred (English and Spanish)

Title: District Manager Reports To: Regional Manager Department: Field Salary Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: In an assigned district, the District Manager works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. You will be responsible for sourcing, vetting, and managing provider and technician base. You will perform regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Work in coordination with Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short and long-term goals in the mission statement based on our core values. This position has budgetary responsibilities. What You'll Do: Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district. Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services. Work to build relationships with customers, providers, and technicians in an assigned district. Source, vet, and manage provider and technician base, ensuring quality delivery of services. Must respond with a sense of urgency to escalations and customer requests. Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations. Provide key market information and contribute to DMG's long and short-term strategies. Own RFP initiatives while negotiating with providers to secure target financial goals. Manage district and travel expenses within or below budget. What You Need: Bachelors degree preferred and/or relative experience; HS Diploma or GED required. Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, and Outlook. Embrace technology - experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software. Valid Driver's License; must provide own vehicle. Possess and demonstrate a proactive, entrepreneurial work style; able to work independently. Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection. Able to meet position demands: Significant on-site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.

We are looking for a dynamic individual to join our team as a Night Janitorial Manager. This individual will assume ownership for all contracted janitorial services at a building/campus for a high-profile Fortune 500 Company. The candidate will lead Manager, Janitor, Night, Retail, Property Management

Job Site Location US-NY-Manhattan Requisition ID 2025-35105 Hire Type Full-Time Objective Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among with our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly. Our Security Operations Manager supports Harvard Protection Services in our goal of providing best in class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision. The Security Operations Manager oversees the day-to-day management of a portfolio of customer accounts, ensuring service quality, compliance, and operational excellence. Essential Duties and Responsibilities Coordinate and lead response to emergency situations Promote safe work practices for staff Client interface to include customer satisfaction and operational readiness Respond to client inquiries and requests to resolve client issues in a timely, professional and efficient manner Assist in monitoring and developing staff performance to include providing supervision, disciplinary matters, training, scheduling, callouts and assigning work Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation Tracking, production, and review of weekly payroll Track and document human resources, payroll and union issues Facilitate training for CPR/First Aid/AED certifications Maintain up to date and accurate timekeeping systems and records for staff Assist in procuring and maintaining uniforms and equipment Must be able to pass any State-required training or other qualifications for licensing Must have time management skills and the ability to prioritize and problem solve. Ability to work independently and in a team environment. Knowledge and Skill Requirements State or municipality mandated security officer licenses Candidates should possess some of the following verifiable experiences; Advanced education degree Criminal Justice degree or law enforcement related degree 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge Must have a security guard license or be able to obtain one within an acceptable period Strong interpersonal communication skills Excellent time management skills and the ability to prioritize and problem solve Good computer skills including Microsoft Office Additional knowledge within a computerized scheduling operating system is helpful Compensation Harvard Protection Services offers a competitive salary structure with health & welfare, dental, vision, life and long-term disability (LTD) insurance, and 401K Savings Plan. The position is a full time, salaried, exempt position. About Harvard Protection Services: Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers. Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities Salary & Wage Details $70,000 - $75,000 Annually

Work Mode: Remote $500 Sign On Bonus! - Now Hiring for our March 2nd, 2026 Training Class! Opportunity As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. Specific Responsibilities * Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action. * Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. * Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products. * Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website. * Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books. * Gain knowledge of all Kohler and Sterling products and the associated warranties associated. * Read and understand technical publications, diagrams, and specification documents. * Excellent interpersonal and communication skills. * Track orders, provide availability, and other shipping information. * Up sell Kohler and Sterling products and accessories as appropriate. * Assist with implementing procedures to maximize up-time and phone coverage. * Track trends in product variations and report to engineering and quality as appropriate. * Participate in department initiatives as needed. * Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution. * Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. Skills/Requirements * High school diploma or GED required, 2-4-year degree preferred. * 1+ years of customer service experience desired. * Previous computer experience is necessary to be successful in this position. * Experience in a call center environment preferred. * Completion of internal Brand Ambassador Program required. Work from home requirements: Equipment provided! * The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. * Have a separate confidential and distraction free workspace with no background noises. * Freedom from other responsibilities - you must be focused on delivering a world class service experience. * Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. * Full-time hours are 34-36 hours/week after training, more will be required during peak season. #LI-KS1 #LI-Remote Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

_Work Mode: Remote_ **$500 Sign On Bonus!** - Now Hiring for our March 2nd, 2026 Training Class! **Opportunity** As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. **Specific Responsibilities** + Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action. + Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. + Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products. + Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website. + Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books. + Gain knowledge of all Kohler and Sterling products and the associated warranties associated. + Read and understand technical publications, diagrams, and specification documents. + Excellent interpersonal and communication skills. + Track orders, provide availability, and other shipping information. + Up sell Kohler and Sterling products and accessories as appropriate. + Assist with implementing procedures to maximize up-time and phone coverage. + Track trends in product variations and report to engineering and quality as appropriate. + Participate in department initiatives as needed. + Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution. + Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. **Skills/Requirements** + High school diploma or GED required, 2-4-year degree preferred. + 1+ years of customer service experience desired. + Previous computer experience is necessary to be successful in this position. + Experience in a call center environment preferred. + Completion of internal Brand Ambassador Program required. **Work from home requirements:** Equipment provided! + The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. + Have a separate confidential and distraction free workspace with no background noises. + Freedom from other responsibilities - you must be focused on delivering a world class service experience. + Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. + Full-time hours are 34-36 hours/week after training, more will be required during peak season. \#LI-KS1 \#LI-Remote **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

A leading data analytics company is seeking a Head of Enterprise Marketing to drive enterprise growth by owning strategy and execution. This high-impact role involves partnering with sales to develop pipeline strategies, lead field marketing efforts, and create integrated campaigns. Candidates should possess 8-12 years of B2B marketing experience, a strong focus on enterprise demand generation, and proven success in driving revenue. This position is hybrid, with options in San Francisco or NYC, offering a competitive salary and benefits package. #J-18808-Ljbffr

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

Customer Service Supervisor Work Mode: Onsite Location: Onsite, four days per week - Bristol, PA Opportunity The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. Specific Responsibilities Functional Skills * Process & Performance Management: Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. * System & Technology Utilization: Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. * Team Leadership & Development: Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. * Cross-Functional Collaboration: Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. * Customer Experience & Brand Advocacy: Track and communicate customer feedback. Promote the Robern brand through product and process expertise. * Cost Management & Profitability: Minimize freight and shipping costs within strategic guidelines to support profitability. * Order Fulfillment & Backlog Management: Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. * Claims & Pricing Administration: Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. * Service Optimization & Sales Support: Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. * Continuous Learning & Project Leadership: Pursue self-development and lead initiatives to enhance the customer experience. * Other Duties: Perform additional responsibilities as assigned. Competency-Based Actions Set High Standards of Performance * Models the Robern brand attributes in written and oral communication. * Takes ownership for own and customer actions. * Helps the Robern Customer Service function achieve aggressive goals. * Understands and accepts personal and team stretch objectives. Focus on the End Customer * Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. * Provides support for service decisions made by the team. Suggests improvements. * Maintains solid business relationships with internal and external decision makers and key influencers. Build Trust * Build solid relationships with the Sales force and earn the reputation of "owning" the account. * Knows when to compromise and when to stand firm. * Demonstrates confidence in others when they are challenged and coaches on conflict resolution. * Ensures confidentiality and approachability with all levels within the organization. * Speaks in terms of "us" and "we" rather than "they" and "them." Drive Continuous Improvement * Be a change agent that keeps our customer support in line with ever-changing business practices. * Encourages and supports others in their improvement efforts. * Identifies and utilizes measures and feedback processes to ensure desired improvement. * Suggests viable improvements to reduce non-value-added processes. * Partners with and educates customers to explain Robern processes and influence business results. * Employs Kohler Operating System (KOS) tools in problem solving. Skills/Requirements * Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. * Minimum of 3 years of experience in customer service related functions, supply chain or sales. * Experience managing direct reports. * Experience in the implementation of continuous improvement in a service organization. * Excellent personal, organizational, verbal and written communication skills. * High sense of urgency and a proactive approach to problem solving. * Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. * Excellent teamwork and communications with suppliers, customers and associates. #LI-Onsite #LI-KZ1 Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

OVERVIEW OF THE COMPANY Fox News MediaFOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FOX Nation and FOX News International and the newly announced platform FOX Weather. Currently the number one network in all of cable, FNC has also been the most watched television news channel for 20 consecutive years, while FBN currently ranks among the top business channels on cable. Owned by FOX Corporation, FOX News Media reaches 200 million people each month.JOB DESCRIPTION Fox Nation is seeking a strategic, data-driven Director of CRM to lead our customer relationship management strategy and execution for our fast-growing streaming service. The ideal candidate will be a visionary leader with deep experience in lifecycle marketing, customer engagement, and retention strategies, with hands-on expertise in Braze highly valued. This role requires strong analytical skills to derive insights from customer data and transform them into actionable strategies that increase subscriptions, enhance engagement, and extend customer lifetime value. A SNAPSHOT OF YOUR RESPONSIBILITIES: CRM Strategy & Leadership Own the end-to-end CRM strategy for Fox Nation, setting vision and roadmap for subscriber engagement, lifecycle marketing, and retention. Lead and mentor a team of CRM managers, analysts, and campaign specialists to execute multi-channel CRM programs. Partner cross-functionally with Product, Creative, Acquisition, Business Intelligence, and Growth Marketing to align CRM efforts with business objectives for subscriber acquisition and retention. Lifecycle Campaigns & Personalization Design and optimize subscriber journeys across email, push notifications, in-app messaging, SMS, and other owned channels using Braze. Ensure campaigns are highly personalized and segmented, leveraging subscriber behaviors, content preferences, and predictive analytics. Lead experimentation (A/B and multivariate testing) to improve engagement, reduce churn, and drive subscription renewals. Data & Insights Collaborate with Data and Analytics teams to structure CRM data pipelines, reporting frameworks, and dashboards tailored to Fox Nation's subscriber base. Develop and track key CRM KPIs including engagement, retention, churn Translate complex data into clear insights and actionable strategies for senior leadership. Ability to spot trends to increase engagement and mitigate churn Regularly conduct competitive analysis to develop new types of communications Technology & Tools Act as the Braze platform owner, ensuring best practices in setup, orchestration, segmentation, and campaign execution. Curious analyst who is comfortable dissecting customer segments and identifying inaccuracies Highly skilled in excel and pivot tables, experience with Adobe & Tableau Customer-Centric Growth Drive CRM initiatives that balance subscriber growth with long-term loyalty. Leverage predictive modeling and machine learning to anticipate subscriber needs and enhance personalization. WHAT YOU WILL NEED: 7+ years of CRM / lifecycle marketing experience and 2+ years in a leadership role. Proven track record of building and scaling CRM programs (subscription experience a big plus). Deep, hands-on expertise with Braze or similar system and advanced campaign orchestration Strong data analytics background, customer segmentation, cohort analysis, and experimentation. Strategic thinker with the ability to translate subscriber growth goals into measurable CRM initiatives. Strong leadership and people management skills Excellent communication and presentation skills, with the ability to influence at the executive level. Analytical mindset, highly comfortable interpreting data and making data-driven decisions. Bachelor's degree in Marketing, Math, Business, Data Analytics, or related field SUCCESS METRICS: Increased subscriber engagement and retention across lifecycle stages. Growth in customer lifetime value and reduction in churn for Fox Nation. Effective scaling of CRM team and capabilities. Measurable business impact from CRM-driven revenue and engagement programs. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $160,000.00-190,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. View more detail about FOX Benefits.

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. This job pays $17.50 per hour plus commissions on your sales that help give you control of what you can earn. It is also a Monday- Friday job giving you nights and weekends to relax and enjoy!!! Also, do not if you have prior experience in signs because we will train you on everything. The sign industry is ever-changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17.50 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Customer Service Assistant Manager - Sholem Aquatic Center Champaign Park District - Seasonal, Non-Exempt (not to exceed six months) Season runs March through September About the Job The Customer Service Assistant Manager plays a key role in creating a welcoming, organized, and efficient experience for guests at Sholem Aquatic Center. Supporting front desk, admissions, and water slide operations, this position helps ensure smooth daily procedures, excellent customer service, accurate cash handling, and strong support for seasonal staff throughout the aquatic season. Summary of Responsibilities Support front desk, admissions, concessions, and water slide operations Provide friendly, professional customer service to patrons and staff Assist with daily opening and closing procedures, including cash control and deposits Handle admissions and concession sales accurately, including making change Maintain cleanliness of the concessions deck and admissions areas Assist with training, scheduling, supervising, and evaluating seasonal front desk staff Help coordinate bookings for groups, birthday parties, and facility rentals Maintain accurate records of revenue and daily receipts Answer incoming phone calls and provide information on pool programs and events Assist with staff meetings, training sessions, and special events Ensure compliance with safety policies, confidentiality standards, and Park District procedures Perform other related duties as assigned Why Work With Us? Gain valuable supervisory and leadership experience in a fast-paced aquatic environment Build strong customer service, cash handling, and administrative skills Be part of a supportive team that values professionalism, teamwork, and community impact Enjoy a dynamic, outdoor workplace during the summer season Benefits Summary Seasonal, non-exempt hourly position Training provided by the Champaign Park District, including: First Aid, AED, and CPR Heads Up Concussion Training Mandated Reporter and Harassment Prevention Training Bloodborne Pathogen Training HR and Recreation Software Training Facility and Driver Training About the Champaign Park District The Champaign Park District is dedicated to enhancing community quality of life through parks, recreation programs, and facilities that promote health, wellness, and connection. Our team is committed to providing safe, inclusive, and engaging experiences for residents and visitors of all ages. Who This Position Is Ideal For This role is ideal for individuals who enjoy working with the public, thrive in a leadership-support role, and have experience with cash handling and team coordination. If you are organized, reliable, enjoy mentoring staff, and want to make a positive impact in a community-focused aquatic facility, this is a great opportunity for you. Equal Opportunity Employer Disclaimer The Champaign Park District is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or veteran status. We are committed to providing a workplace that is free from discrimination and harassment of any kind. All employees are required to comply with our equal opportunity and harassment laws, policies, and procedures. Qualifications Must be at least 18 years of age. Previous cash handling experience required. Ability to effectively use a computer with a touchscreen, mouse, and keyboard. Strong communication skills and ability to work cooperatively with staff and the public. Understanding cash control procedures and daily receipts. Ability to accurately calculate transactions and make change. Ability to plan, organize, and support front desk/admissions operations. Previous experience leading and supervising staff preferred.

About Us: Mondi is a global leader in packaging and paper, contributing to a better world by developing and producing products that are sustainable by design. Sustainability is at the heart of our strategy and intrinsic to the way we do business, which enables us to offer a broad range of innovative solutions for consumer and industrial end-use applications. We are a truly global team, with our 24,000 people working across 100+ production sites in more than 30 countries, united by our common purpose. Join us at Mondi, where we strive to make a positive impact through responsible business practices and continuous innovation in packaging and paper solutions. Summary: The person in this position will manage a team or unit of customer service representatives and ensures service levels are met or exceeded. This person will establish efficient and balanced workflows that maximize efficiency and produce high levels of service and customer satisfaction. This person will monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. The person in this position will make recommendations for changes to products or services based on customer feedback and requests. The person in this position is responsible for the care of our customers, monitoring production to ensure products are shipped to customers as quoted, ensuring the customer's needs are met by providing them with quality products, and investigating and responding to customers' complaints. The person in this position will report to the VP of Sales. Your Mission: * Lead, manage and coach the customer service team; focus on individual and team development * Train team members on available reports and tools, and ensure backup coverage is in place within the department as well as for logistics and production planning * Ensures that project/department milestones/goals are met and adhering to approved budgets * Ability to self-direct activities, prioritize tasks and meet deadlines * Demonstrated ability to implement creative solutions while working under pressure * Establish and maintain excellent customer relationships together with sales and other departments (e.g., regular meetings, visits) * Evaluate improvement potentials on customer level (e.g., response time, service level, lead time) and align with other department on actions to leverage improvement potentials taking also costs and production efficiency into consideration * Act as the primary liaison for customers, managing daily needs, order intake, and ensuring agreed customer pricing * Manage stock levels and aged material through reporting, FIFO process, and coordination with production planning and creation of demand after consultation with customers * Review customer forecasts and analyze open orders for significant changes; provide analysis to internal departments to dictate purchasing needs, technical support requirements, and production scheduling * Ability to collaborate and communicate with all levels of employees and management * Evaluate together with sales and other departments new business opportunities * Align trial and commercial volume ramp up with customers and sales executives * Handle customer complaints and claims in cooperation with Quality department * Make sure ISO standards are successfully implemented in the department (e.g., SOP) Your Profile: * Bachelor's Degree required * Preferably in Business, Marketing, Public Relations, or related technical field * Three or more years of customer service or equivalent experience in a manufacturing setting * Two or more years of people management experience * Ability to travel as needed * Demonstrated aptitude for problem-solving; ability to determine solutions for customers * Must be results-orientated and able to work both independently and within a team environment * Demonstrates a sense of urgency * CRM software experience required, SAP software experience preferred * Demonstrated organizational abilities, multi-functional, and priority setting * Familiar with Microsoft Office products (including Outlook, Word, and Excel) Get in touch: We strive to create a culture that inspires our people to reach their full potential. Going the extra mile - for colleagues and customers - our people drive our passion for performance and are the key ingredient of Mondi's success. Be part of our future. Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries. Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above. Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your "safe list" or address book. Awards:

Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.