Become A Shift Coordinator

* Adheres to all company policies and procedures related to, but not limited to, security and protecting privacy of client and company information, production standards, and general safety.
* Role works directly with confidential client data containing protected health information and/or personally identifiable information and individual must complete annual HIPAA training.
* Supports other tasks and responsibilities, both permanent and temporary as assigned or directed by management.
* Role directly oversees performance of 5
* employees.
* Assure all finished goods were produced according to Standard Operating Procedures and Work Instructions.
* Effectively communicate and maintain the production schedule to Project Management, production staff and upper management.
* Maintain a safe work environment and ensure the maintenance and upkeep of the physical location

* Coordinates and observes the patient care environment to include clinical nursing care oversight, patient safety and staffing needs.
* Provides leadership for nursing units and other hospital departments in the abxence of department leaders.
* Assures the needs of the patients are met.
* Assumes administrative duties when administration is not present and until representative arrives.
* Reviews staffing needs for the following shifts and makes staffing adjustments as needed.
* Obtains staff to cover for unanticipated vacancies.
* Assists with complex patient care situations; responds to all code blue, trauma, and RRT calls.
* Counsels patients, families, and staff in time of crisis; accesses appropriate resources.
* Assists with procurement of supplies, records, and medications.
* Assists staff in providing patient care when needed.
* Makes rounds throughout hospital.
* Other duties as assigned.
* AGE OF PATIENT POPULATION
* All age groups.
* COMPETENCIES
* To perform the job successfully, an individual should demonstrate the following competencies:
* Quality
* Sets realistic goals and works towards same while maintaining flexibility to adapt to change
* Actively participates in department and performance improvement efforts (cross-functional team) to enhance quality in the department
* Actively participates in activities to assist in meeting the system and/or departmental quality dashboard indicators
* Knowledge of and commitment to complying with appropriate regulatory standards
* Protects privacy and confidentiality of customers, patients and partners in accordance with MHS policies, the Code of Ethics and HIPAA laws
* Knowledge of and commitment to complying with appropriate system and department regulatory standards
* Service
* Uses Critical Moments of Service (CMOS) communication tools as outlined in CMOS booklet, such as greeting customers and using customer name as appropriate, etc.
* Anticipates when customers are in need of assistance, engages them, and meets and exceeds expectations
* Demonstrates courtesy to all patients and customers
* Communicates with patients, customers, and families at a level they can understand.
* Confirms with customers that they understood after communicating information
* Uses appropriate interpersonal communication skills
* Uses scripts appropriately, including proper phone and email etiquette
* Demonstrates that patients and customers come first
* Provides patients and customers with exceptional service resulting in healing in the broadest sense
* Problem resolution: Takes the L
* E.A
* D, uses a Customer Comment Card appropriately, goes above and beyond customers' expectations to fulfill their needs and desires
* Quickly responds to customer's needs, keeps wait times to a minimum and informs customer of potential delay
* Takes personal responsibility to continuously ensure a safe, clean, quiet, and friendly environment
* Actively participates in department and performance improvement efforts to achieve departmental customer satisfaction survey goals (HCAHPS, Press, Ganey, AMGA, NCQA, Internal Customer Survey, etc.)
* Actively participates in activities to assist in meeting the system and/or departmental service dashboard indicators
* Performs all tasks with a commitment to excellence
* Treats all patients and customers with courtesy, kindness and respect
* Demonstrates a professional, caring, and positive attitude
* Demonstrates compassion to the customer by expressing empathy, actively listening, and showing concern to customers' wellbeing
* Adaptive to the unique and diverse needs of customers
* Maintains a professional appearance and follows MHS and departmental dress code policies
* Maintains an on-stage presence
* Never expresses negative feelings or comments in the presence of any customer
* Partnering
* Demonstrates commitment to the mission of MHS and the department
* Demonstrates positive attitude towards the organization, department, job and all partners
* Treats all partners like family
* Demonstrates courtesy and respect for the unique and diverse skills of all partners
* Demonstrates ability to develop positive interpersonal relationships with all partners
* Communication skills reflect open and honest communication with all partners through appropriate channels.
* Demonstrates willingness to assist partners without being asked to do so
* Actively participates in effective conflict/issue resolution outside public area, when necessary and appropriate
* Utilizes and manages, as appropriate, available communication tools to get needed information, i.e. Mercy intranet (mercypartners.org), Mercy Connection and MC2, department communication boards, and email.
* Completes annual mandatory education, appropriate certifications/licensures, and department-specific requirements (such as CPR, TB, etc.) within appropriate time frames
* Uses the Mercy Learning Center (MLC) when necessary for assigned training, seeks out educational opportunities internally (including MLC) and externally, and attends in-services related to job responsibilities.
* Attends unit/department meetings
* Actively participates in department and performance improvement efforts to enhance partnering
* Actively participates in activities to assist in meeting the system and/or departmental partnering dashboard indicators
* Cost
* Appropriately uses and respects organizational resources, such as supplies, telephone, internet/intranet, etc.
* Demonstrates good attendance and punctuality (excluding approved FMLA) in adherence to MHS attendance policy
* Actively participates in department and performance improvement efforts to enhance efficiency and cost efficacy in department operations
* Actively participates in activities to assist in meeting the system and/or departmental cost dashboard indicators
* Additional Competencies:
* Problem Solving
* Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
* Functions independently and utilizes resources as appropriate.
* Technical Skills
* Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
* Interpersonal Skills
* Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
* Change Management
* Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change.
* Delegation
* Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
* Leadership
* Inspires and motivates others to perform well.
* Oversees patient care and documentation.
* Managing People
* Takes responsibility for subordinates' activities; Makes self available to staff; Continually works to improve supervisory skills.
* Quality Management
* Looks for ways to improve and promote quality.
* Seeks as well as provides feedback for improved clinical practice.
* Consistently provides effective direct care as part of the interdisciplinary team to a variety of patients.
* Organizational Support
* Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
* Participates in unit activities/decisions.
* Professionalism
* Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
* Completes 4 hours of continuing education every year.
* Adaptability
* Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
* Attendance/Punctuality
* Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* Completes mandatory unit expectations on time.
* Performance Improvement
* Has knowledge of and participates in unit based and department based PI activities applicable to the area of practice

* Communicates with the outgoing and oncoming shifts in masking to coordinate all jobs in process, or upcoming work.
* Works with the shift supervisor, customer service and other areas
* Inspects all paperwork, verifies the current operation, and ensures that all previous operations have been done.
* Notifies supervisor or quality assurance if there is an error.
* Verifies the masking requirements and ensures proper staging of work.
* Refers to technique card and drawings to determine what area to mask and type of masking to use.
* Responsible for maintenance and accuracy of techniques cards.
* Determines the flow of parts for the maskers to ensure quality and productivity.
* Coordinates the daily activities within the department.
* Maintains a continuous flow of parts to the maskers.
* Once all parts have masked, checks the paperwork and completes job by scanning out of W
* I.P. and moving the job to the next department.
* Maintains supplies for the masking department.
* Ensures maintenance of a clean work area.
* Assists others as requested or needed

* Performs and/or assists with procedures in the clinical setting.
* Assists anesthesiologist with preparation and placement of neurophysiologic monitors.
* Assists with induction by connecting patient to hemodynamic monitoring.
* Assists and anticipates needs of anesthesiologist in invasive monitor insertion and procedures such as arterial access, central venous access, fiber-optic intubation and/or difficult airway situations.
* Prepares and sets up equipment pertinent to the anesthesia provider and case.
* Prepares age-appropriate anesthesia equipment, monitors, and airway support.
* Prepares and assembles transducer lines and equipment necessary for invasive monitoring.
* Sets up, maintains and transports specialty devices used in the diverse clinical areas.
* Trouble-shoots and corrects monitoring equipment questions.
* Responds immediately to OR room calls that require assistance regarding supplies, IV pumps, or other items required during the surgical procedure.
* Supervises the maintenance of anesthesia equipment.
* Inventories and stocks anesthesia supplies consistent with departmental requirements.
* Maintains an inventory of properly functioning anesthesia equipment in designated area to track repairs.
* Stocks the operating rooms, specialty carts, anesthesia carts, equipment rooms and remote anesthesia areas with disposable/reusable supplies used by anesthesia staff.
* Performs the responsibilities for the Anesthesia Stat Lab (ASL) according to JACHO guidelines and as described in the Policy and Procedure Manual.
* Provides coordinator role through appropriate delegation of patient care activities and technical training to staff and new personnel of the appropriate shift.
* Responsible for preparation and planning for next day case equipment needs

* Manages shift activities to achieve an overall objective of continuous improvement in productivity, quality, cost, budget compliance and attainment of strategic objectives.
* As required monitor and coordinate all plant shift operations - - timely communicate issues to unit manager.
* Coordinates daily shift operations to ensure timely and efficient completion of established production schedules and established reliability goals.
* Recommends revisions to production schedules to avoid delays and waste.
* Effectively communicates with other functions to maximize production and quality and ensures production equipment achieves budgeted production yields.
* Directs technical resources as available to resolve production problems.
* Interviews and selects internal and external applicants for hourly positions, coordinates employee training, conducts performance appraisals, provides advice and assistance to employees, and fairly and consistently administers company policies and procedures.
* Directs shift safety program according to established safety policies and regulations, conducts safety audits and communications meetings, participates in accident investigations and makes corrective action recommendations.
* Assists the Product Line Leaders in budget development, quality improvement, cost reduction, schedule compliance, capacity planning, regulatory compliance, goal development and attainment.
* Acts as leader, coach, team builder to the employees directly reporting to him/her.
* Builds networks and stakeholders in those non-direct reporting employees who support and enhance the continuous improvement of the manufacturing unit.
* Create common understanding of customer expectations among associates, recognizing and defining consequences.
* Identify, incorporate, and organize the critical elements of manufacturing to serve customer needs and requirements.
* Plan alternative courses of action based on identifying obstacles or potential problems.
* Reason with others to gain a common understanding, deal with ambiguity and paradoxical restraints, and establish a plan of action noting major milestones, tasks required and performance expectations and accountabilities.
* Offer direction and establish standards of conduct in an environment of mutual respect and integrity by fostering Becton Dickinson’s Values.
* Create new ideas, keeping focused on the Goal and Purpose of Becton Dickinson.
* Guide the course without coercion or intimidation, embracing innovation and creativity and the potential mistakes that lead toward innovation.
* Create a learning environment that encourages independent thinking by providing critical information rapidly, building relationships and trust between associates and teams, and establishing team norms and standards congruent with Becton Dickinson’s Values.
* Respond to associates appropriately, with sensitivity to their needs, feelings, and capabilities.
* Deal effectively with others in both favorable and unfavorable situations, regardless of status or position.
* Bring differences and conflict out into the open and model collaborative problem-solving and consensus-seeking behaviors.
* Supervision
* Responsible for the direct supervision of Associates which include technical and non-technical personnel.
* Accountability
* Accountable to the Product Line Leaders & the Unit Manager for Quality, Schedule and Regulatory compliance of the second shift manufacturing unit to Company goals and policies and to Federal policy and law.
* Accountable to Unit Manager for Controlling Second Shift Budget, Labor, Waste, Equipment and Expense.
* Accountable to the Product Line Leaders for the human resources and physical assets assigned to him/her.
* Shift coordinator will be expected to coordinate special projects, self-initiated or assigned.
* Will be expected to attend various plant wide meetings and weekly staff meetings as directed.
* May also be directed to conduct monthly team briefings.
* SHIFT: 6 pm to 6 am