This personnel supervises the daily operations of a store when the manager is absent. He is in charge of creating the shift schedule and delegating duties to staff. He also helps out at any workstation during his shift. Asides from that, he monitors and supervises team performance and ensures duties are performed efficiently. Furthermore, he attends to customer concerns based on products, services rendered, or employee interactions. Likewise, he handles employees disputes and ensures compliance with company policies, health, and safety standards. Lastly, he trains new staff and coaches team members.
This position requires a minimum of a high school diploma or its equivalent. You must possess communication, leadership, interpersonal, teamwork, problem-solving, and organization skills. You must possess previous experience in a similar role. Also, you must be able to use company databases and software. Their salary varies from $20,000 to $48,000. The average annual salary for this role is $30,573.
There is more than meets the eye when it comes to being a shift lead manager. For example, did you know that they make an average of $13.02 an hour? That's $27,084 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 38,500 job opportunities across the U.S.
There are certain skills that many shift lead managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, leadership skills and organizational skills.
When it comes to the most important skills required to be a shift lead manager, we found that a lot of resumes listed 48.1% of shift lead managers included company policies, while 15.7% of resumes included food safety, and 5.4% of resumes included inventory levels. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the shift lead manager job title. But what industry to start with? Most shift lead managers actually find jobs in the hospitality and retail industries.
If you're interested in becoming a shift lead manager, one of the first things to consider is how much education you need. We've determined that 29.1% of shift lead managers have a bachelor's degree. In terms of higher education levels, we found that 2.1% of shift lead managers have master's degrees. Even though some shift lead managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a shift lead manager. When we researched the most common majors for a shift lead manager, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on shift lead manager resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a shift lead manager. In fact, many shift lead manager jobs require experience in a role such as cashier. Meanwhile, many shift lead managers also have previous career experience in roles such as sales associate or customer service representative.