Shift lead manager job description

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”) • Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service • Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program • Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided • Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor • Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system • Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines • Check shipments for discrepancies/shortages and record any discrepancies in the POS system • Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift • Supervise and delegate tasks to Game Advisors in absence of management

Job Type: Part-time
Pay: $8.50 - $11.88 per hour

Benefits:
* Flexible schedule
Shift:
* Day shift
* Night shift
Weekly day range:
* Weekend availability

Work Location: One location

We are looking for an experienced and skilled person with remarkable skills, who will run a store effectively and with attention to detail. Who will create positive memories for all who touch DQ. The shift leader will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.
Qualifications:
Experience Needed
Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred. High School diploma or equivalent required. Proven track record of effectively managing COGS and labor. Strong knowledge and application of safe food handling practices. Must be ServSafe® certifiable


Skills/Competencies Needed
Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer. Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other. Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment. Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business. Technical - proficiency with computers and with Point of Sale systems. Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do. Integrity-does the right thing even when no one is looking, honest, earns trust of others.


Functions:
Operations
Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.


Training
Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices. Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.


Business Planning
Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator. Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims. Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.


Fan Service
Ensure that Fan service in all areas meets or exceeds company standards. Establish standards for the management team and crew to handle customer concerns. Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Understand the importance of speed of service and resolve bottlenecks in work flow. Build relationships with return or preferred patrons.


Team Member Leadership
Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team. Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations. Role model and enforce policies and procedures. At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM. Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.


Health and Safety Standards
Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.


Store Marketing
Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities. May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.


Responsibilities:
Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Work in and out of different temperature ranges. Stand for long periods of time. Lift up to 50 pounds. Work around nuts and other allergens. Perform other duties and responsibilities as requested by the GM.


Benefits:
Trainings Flexible Schedule
Company Introduction
Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

Looking for a career in the restaurant industry? Then, Chili's is the place to be! Our Certified Shift Leaders have restaurant experience and a desire to grow into management and beyond. We're looking for people who can make genuine connections with Team Members and Guests while helping our restaurants deliver great results.

This is a full-time position (50 hours per week).
Best You, Best Life:

Competitive base pay Health benefits 401(K) savings plan with company match Team Member Dining Program (100% off at Chili's) Bonus opportunities No-Cost GED and Associates Degrees through Best You EDU Tuition reimbursement PerkSpot discount program Wellbeing platform Brinker Family Fund (Employee Assistance Program) Ability to work a fair and balanced schedule that allows all Leaders to enjoy a quality of life outside of the restaurant Growth and Development opportunities to Manager, General Manager and beyond



Responsibilities



Assist in restaurant operations and conditions to ensure the quality of the product and Guest service and Hospitality Reviews documentation to assess the quality of restaurant operations Assists with the training of non-management employees Assigns duties and responsibilities to Team Members based upon work requirements Administer kitchen set up by creating prep sheets and station and cleaning duties Attend Manager and Certified Trainer meetings Perform basic register functions including voids, comps, discounts, other table maintenance Assist management in monitoring food and beverage preparation, receiving and storage Rectifies Guest complaints When needed, may perform the duties of a Server, Bartender, Host, Expediter, Line/Prep Cook or Dishwasher



About Us


Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.


About You



Dependable team player Leadership experience Thinks and acts quickly in a fast-paced, high-volume environment Great multitasking skills Adheres to all Responsible Alcohol Service standards and Alcohol Service Policy Adheres to Chili's Safety and Sanitation Standards and is Food Safety Certified