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Shift lead manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical shift lead manager skills. We ranked the top skills for shift lead managers based on the percentage of resumes they appeared on. For example, 30.1% of shift lead manager resumes contained math as a skill. Continue reading to find out what skills a shift lead manager needs to be successful in the workplace.

15 shift lead manager skills for your resume and career

1. Math

Here's how shift lead managers use math:

Responsibilities-Managed cash drawers-Receive and distribute shipment-Manage daily numbers-Greet/help customers Skills Used-Great customer service skills-Quick and efficient problem solving-Basic math skills
Present strong mathematical knowledge and various math applications.

2. Management

Here's how shift lead managers use management:

Maintained proper staffing, excellent money management skills, ensured quality customer satisfaction, and upheld a positive work environment.
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service pizzeria.

3. Food Safety

Here's how shift lead managers use food safety:

Obtained Food Safety Certification in Maryland.
Monitored and managed employees and oversaw food safety services, food preparation, production, and sales.

4. Cleanliness

Here's how shift lead managers use cleanliness:

Supervised restaurant maintenance and cleanliness, in accordance with, Chicago Health Department guidelines and requirements.
Ensured quality customer service, immaculate restaurant cleanliness, and accurate cash transactions.

5. Leadership

Here's how shift lead managers use leadership:

Provided leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment to company objectives.
Motivated others by providing training and leadership.

6. Inventory Management

Here's how shift lead managers use inventory management:

Performed inventory management and supply ordering coordination
Assisted the Salon Manager by overhauling current franchise inventory system and developing a more streamlined system of inventory management.

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7. Customer Complaints

Here's how shift lead managers use customer complaints:

Supervised quality work team Pumps and machinery maintenance Handles majority of customer complaints Customer Service
Provided support in customer complaints and managed costumer well-being and satisfaction.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how shift lead managers use pos:

Run shifts* Handling money* POS system and money drops* Kitchen Management/ Customer & Employee Service
Assisted customers, completed cash, credit, and comp transactions on the POS.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how shift lead managers use customer service:

Summarized positive guess experience, ensuring employees are offering exceptional quality and customer service impacting with energy, intensity and enthusiasm.
Inventory Control Cash Control Supervision Scheduling Customer Service Training, Mentoring Food Preparation Quality Control P.O.S.

10. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how shift lead managers use bank deposits:

Supervised cash register transactions and daily bank deposits
Handled cash per company procedures including authorizing cash drawers, sustaining safe containing $600+, and performing bank deposits daily.

11. Daily Sales

Here's how shift lead managers use daily sales:

Reported daily sales to corporate Engaged employees in business processes with positive motivational techniques.
Balanced register and prepared daily sales summary and deposits.

12. Food Cost

Food costs are the ratio of ingredients and the revenue they generate when sold. It is often used to determine the price of a meal at a restaurant.

Here's how shift lead managers use food cost:

Maintained inventory, managed labor, and used financial reports to increase restaurant results, especially concerning food cost.
Monitored and maintained inventory levels and food cost control during assigned shift and completes weekly inventory as needed.

13. Inventory Control

Here's how shift lead managers use inventory control:

Conducted routine audits to maintain inventory control and support loss prevention initiatives.
Maintained inventory control procedures and reorganized the stockroom as required.

14. Cash Drawers

Here's how shift lead managers use cash drawers:

Assisted General Manager functions of setting up the store daily with cash drawers and posting daily goals set by the Corporation.
Manage shift, supervise employees, ensure guest satisfaction, count down cash drawers, shift paperwork, deposits.

15. Store Operations

Here's how shift lead managers use store operations:

Assisted in team building exercises; helped to train, teach, develop, and coach co-workers in retail store operations.
Promoted from cashier to control store operations and supervise an average of 4-10 employees per shift.

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What skills help Shift Lead Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on shift lead manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for shift lead managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all shift lead managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What shift lead manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young shift lead managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a shift lead manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of shift lead manager skills to add to your resume

The most important skills for a shift lead manager resume and required skills for a shift lead manager to have include:

Math
Management
Food Safety
Cleanliness
Leadership
Inventory Management
Customer Complaints
POS
Customer Service
Bank Deposits
Daily Sales
Food Cost
Inventory Control
Cash Drawers
Store Operations

Excellent Guest
Food Quality
Safety Procedures
Sales Floor
Product Quality
Food Orders
Customer Orders
Safety Standards
Prep Food
Customer Issues
Guest Satisfaction
Computer System
ServSafe
Loss Prevention
Inventory Counts

Front Counter
Labor Costs
Sales Reports
Customer Relations
Quality Customer Service
Customer Inquiries
Guest Complaints
Truck Orders
Ice Cream
Credit Card
Cash Control
FOH
Cash Registers
Store Inventory
Vendor Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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