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Become A Shift Leader And Server

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Working As A Shift Leader And Server

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $54,000

    Average Salary

What Does A Shift Leader And Server Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

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How To Become A Shift Leader And Server

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Average Length of Employment
Server Manager 3.6 years
Shift Supervisor 3.1 years
Lead Server 3.0 years
Head Server 3.0 years
Shift Manager 2.8 years
Bartender Server 2.8 years
Restaurant Server 2.4 years
Cocktail Server 2.4 years
Shift Leader 2.3 years
Server 1.9 years
Server And Hostess 1.9 years
Top Careers Before Shift Leader And Server
Server 21.5%
Cashier 9.8%
Hostess 4.8%
Manager 3.8%
Internship 3.6%
Bartender 3.1%
Volunteer 2.1%
Waitress 1.6%
Top Careers After Shift Leader And Server
Server 26.1%
Bartender 6.0%
Manager 5.7%
Cashier 4.9%
Internship 2.7%

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Top Skills for A Shift Leader And Server

  1. Customer Service
  2. Food Preparation
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service in a casual dining atmosphere.
  • Participated in daily kitchen operations including food preparation and food service.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Trained new servers to create stellar dining experiences and designed attractive seasonal displays for the restaurant and the hospitality group.
  • Serve as Shift Lead with responsibility for overseeing opening/closing and training of new servers regarding menu items and company procedures.

Shift Leader And Server Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 5,716 Shift Leader And Server resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Shift Leader And Server Resume

View Resume Examples

Shift Leader And Server Demographics

Gender

Female

61.9%

Male

28.2%

Unknown

9.9%
Ethnicity

White

63.5%

Hispanic or Latino

14.3%

Black or African American

12.6%

Asian

5.9%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

70.3%

French

7.4%

German

2.3%

Portuguese

2.3%

Vietnamese

2.3%

Russian

2.3%

Mandarin

1.7%

Korean

1.7%

Italian

1.7%

Greek

1.1%

Cantonese

1.1%

Japanese

1.1%

Dutch

0.6%

Chinese

0.6%

Czech

0.6%

Romanian

0.6%

Hindi

0.6%

Urdu

0.6%

Polish

0.6%

Arabic

0.6%
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Shift Leader And Server Education

Schools

University of Central Florida

10.7%

University of Phoenix

9.5%

Arizona State University

6.3%

Valencia College

5.6%

Georgia State University

5.6%

University of Houston

5.1%

Oklahoma State University

5.1%

University of North Texas

5.1%

University of Central Oklahoma

4.9%

Kaplan University

4.9%

Florida State University

4.4%

University of Louisiana at Lafayette

4.2%

Austin Community College

3.9%

Ashford University

3.7%

The Academy

3.7%

Miami Dade College

3.7%

Kennesaw State University

3.5%

University of West Florida

3.5%

Texas State University

3.5%

University of North Florida

3.2%
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Majors

Business

23.1%

Psychology

9.5%

Criminal Justice

6.5%

Nursing

6.0%

Health Care Administration

5.6%

Communication

5.3%

General Studies

4.7%

Medical Assisting Services

4.5%

Accounting

4.4%

Marketing

3.7%

Management

3.1%

Liberal Arts

2.9%

Biology

2.9%

Sociology

2.9%

English

2.8%

Hospitality Management

2.6%

Cosmetology

2.5%

Political Science

2.4%

Kinesiology

2.3%

Culinary Arts

2.2%
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Degrees

Bachelors

41.5%

Other

31.0%

Associate

17.0%

Masters

4.5%

Certificate

3.4%

Diploma

1.4%

License

0.7%

Doctorate

0.4%
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