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Shift leader and server skills for your resume and career
15 shift leader and server skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided excellent customer service by listening to customers' food preferences and making recommendations based on their expressed interests.
- Generated repeat business through unmatched customer service and effective communication with kitchen staff to provide efficient food service.
2. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Bar: Knowledge of PoS, maintaining drink builds, beer knowledge, stock and inventory, and great guest interaction/satisfaction.
- Entrusted to properly train new bar and wait staff on Aloha Point of Sale (POS) computer system.
3. Food Preparation
- Served/waited tables- trained new and promoted employees- stocked food produce/and ordered-third management relief- food preparation-participated in charity and volunteer events
- Monitor food preparation and appearance.
4. New Servers
- Serve as Shift Lead with responsibility for overseeing opening/closing and training of new servers regarding menu items and company procedures.
- Trained new servers to create stellar dining experiences and designed attractive seasonal displays for the restaurant and the hospitality group.
5. Customer Complaints
- Investigate and resolve customer complaints in a respectful and deliberate way
- Resolved customer complaints to ensure a positive experience.
6. Guest Satisfaction
- Lead Server & Designated TrainerWorking within a team environment while maintaining ultimate guest satisfaction.
- Provided excellent table service and fostered guest satisfaction in a fast-paced restaurant.
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- Packed food orders and delivered orders accurately and promptly.
- Handle incoming calls with relation to scheduling events, food orders, and relaying messages to the owner and other managers.
8. Food Service
The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.
- Administered first-class service to patrons by means of fast and accurate food service while remaining engaging and loquacious with the customers.
- Promoted because of initiative, customer service, food service skills, and being a fast-learner.
9. Excellent Guest
- Trained new waitstaff on menus and service standards*Stay guest focused and nurture an excellent guest experience.
- Provided excellent guest service in an extremely fast paced and unpredictable setting.
10. Fine Dining
- Researched the best restaurants in the LA area, found out about Malibu Cafe which is a fine dining establishment.
- Deliver unique, attentive, and quality service in one of Austin s most historical fine dining venues.
11. Bartending
- Catered to their dining and bartending needs, while suggestively selling new items on the menu.
- Provided customers with a great dining experience while serving or bartending.
12. Safety Procedures
Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Follow sanitation and safety procedures.
- Train staff in service, sanitation, and safety procedures.
13. Drink Orders
Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.
- Take food and drink orders from guests and enter them in MICROS System.
- Welcome, seat and take food and drink orders of patrons.
14. Guest Complaints
- Handled guest complaints professionally and politely.
- Shift leader would manage staff, coordinate any food and beverage specials with staff, and handle any guest complaints.
15. Computer System
- Enter and close orders in computer system, assist management in the training of new wait staff.
- Learned and taught three different computer systems within my time with the company.
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List of shift leader and server skills to add to your resume
The most important skills for a shift leader and server resume and required skills for a shift leader and server to have include:
- Customer Service
- POS
- Food Preparation
- New Servers
- Customer Complaints
- Guest Satisfaction
- Food Orders
- Food Service
- Excellent Guest
- Fine Dining
- Bartending
- Safety Procedures
- Drink Orders
- Guest Complaints
- Computer System
- Food Quality
- Quality Customer Service
- Beverage Orders
- Customer Orders
- Bank Deposits
- FOH
- Customer Satisfaction
- Leadership
- To-Go Orders
- Allergies
- Alcoholic Beverages
- Cash Drawers
- Financial Transactions
- Upselling
- Guest Relations
- Excellent Training
- Micros
- Private Dining
- Repeat Business
- Pleasant Dining
- Inventory Control
- Customer Relations
- Menu Knowledge
- Customer Issues
- Exceptional Dining
- Ice Cream
- BOH
- Credit Card Transactions
- Menu Choices
- Cash Registers
Updated January 8, 2025
