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Top 50 Shift Leader And Server Skills

Below we've compiled a list of the most important skills for a Shift Leader And Server. We ranked the top skills based on the percentage of Shift Leader And Server resumes they appeared on. For example, 23.2% of Shift Leader And Server resumes contained Customer Service as a skill. Let's find out what skills a Shift Leader And Server actually needs in order to be successful in the workplace.

These are the most important skills for a Shift Leader And Server:

1. Customer Service

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high Demand
Here's how Customer Service is used in Shift Leader And Server jobs:
  • Provided quality customer service in a casual dining atmosphere.
  • Ensured excellent patron experiences by providing superior customer service.
  • Received commendations for excellent customer service.
  • Eye for detail and clear communication skills with customers and employees, while delivering great customer service.
  • Established trust with clients by consistently providing excellent customer service for small groups and large parties.
  • Facilitated a team on a national level with over 5,500 stores to provide customer service.
  • Distributed great customer service to over 900 customers, weekly, with minimal problems
  • Performed standard food service duties including waiting tables and providing excellent customer service.
  • Observe worker's and ensure quality customer service in a four-star environment.
  • Directed employees in proper customer service and assigned stations.
  • Take customers orders and provide quality customer service.
  • Accomplished in high sales and excellent customer service.
  • Provided customer service to patrons during dining.
  • Delivered exceptional customer service and sales in a team-oriented, high-volume, fast-paced, guest-centric environment.
  • Gained valuable customer service skills Utilized time management to ensure quality and customer satisfaction.
  • Provided legendary customer service Answered questions and made sure each customer was overly pleased with their experience at the restaurant.
  • Demonstrate friendly customer service as a Server/cashier/shift leader - Take care of front of the house for seven workers total.
  • Gained useful experience in customer service and interaction Promoted to Shift Leader around 8 months after hire
  • Performed serving responsibilities and exceeded customer service Trained new staff members Supervised and delegated staff responsibilities as Shift Leader
  • Represented as the restaurant's customer service representative .

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2. Food Preparation

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Here's how Food Preparation is used in Shift Leader And Server jobs:
  • Participated in daily kitchen operations including food preparation and food service.
  • Supervised food preparation and serving workers.
  • Monitor food preparation and appearance.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Presented menu to diner, suggested dinner courses, appropriate wines, and answered questions regarding food preparation.
  • Ensured all close-down duties were completed, including mopping, cleaning and disinfection of food preparation surfaces.
  • Performed light food preparation duties, including bread, salad preparation, appetizers and dessert presentation.
  • Monitored food preparation and methods to ensure 100% compliance with federal and state operational standards.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Monitored food preparation methods, portion sizes, and presentation.
  • Clean food preparation areas, facilities, or equipment.
  • Cash management, cooking, and food preparation.
  • Assisted with daily food preparation.
  • Trained workers in food preparation.
  • Advised and trained servers * Conducted preliminary food preparation.
  • Assist in other responsibilities when needed such as: Dishwashing, running register, food preparation and maintaining restaurant cleanliness.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Helped on the front line (Cashier, servers) Assembly line Conducted preliminary food preparation.
  • Provide great customer service Training new staff members Responsible for closing store premises Food preparation Hosting Charts and Scheduling

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3. Guest Satisfaction

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Here's how Guest Satisfaction is used in Shift Leader And Server jobs:
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Provided excellent table service and fostered guest satisfaction in a fast-paced restaurant.
  • Provided excellent customer service by, ensuring guest satisfaction.
  • Provide exceptional customer service to ensure absolute guest satisfaction.
  • Elevated guest satisfaction by investigating and resolving complaints.
  • Ensured guest satisfaction while leading my fellow employees in the same direction and maintained multitasking in a fast paced environment.
  • Ensured teamwork among staff to ensure optimum service and guest satisfaction by promoting core values, policies and procedures.
  • Committed employee striving to maintain guest satisfaction in an upscale, fast paced environment.
  • Supervised the success of servers and encouraged guest satisfaction.
  • Display on consistent basis intense commitment to guest satisfaction.
  • Respond to customer complaints as well as monitor guest satisfaction
  • Suggest and mix drinks to the guest satisfaction.
  • Handle guest complaints ensuring guest satisfaction.
  • Entertain, Ensure Guest Satisfaction.
  • Manage a restaurant of 100+ people daily to insure guest satisfaction Multitask and complete tasks with quick deadlines
  • Increased guest satisfaction survey percentages 10% Ensured servers cleaned and stocked both back and front of house
  • Received, processed, and delivered food orders to dine in guest guaranteeing excellent guest satisfaction.
  • Survey all the food leaving the kitchen to ensure guest satisfaction (.i.e.
  • Maintain highest standard of guest satisfaction.
  • Provided Guest Satisfaction Served Food and Drinks Assigned/Performed opening, closing duties, and side duties Trained new employees

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4. Current Menu Items

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Here's how Current Menu Items is used in Shift Leader And Server jobs:
  • Maintained knowledge of current menu items, ingredients and preparation methods.

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5. New Servers

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Here's how New Servers is used in Shift Leader And Server jobs:
  • Trained new servers to create stellar dining experiences and designed attractive seasonal displays for the restaurant and the hospitality group.
  • Trained new servers on how to create an excellent dining experience and liquor laws and developed server handbook.
  • Train incoming classes of new servers and ensure that they are floor-ready through conducting a series of tests.
  • Gained leadership and management skills by participating in training new servers, bartenders and managers.
  • Mentored and trained new servers to maintain proper dining operations for the restaurant.
  • Train new servers in food and beverage knowledge as well as customer service.
  • Trained new servers on guest expectations, food safety, and restaurant protocols.
  • Recognized as a lead server which includes mentoring and training new servers.
  • Maintained above average daily sales and trained new servers on service excellence.
  • Train new servers, motivate co-workers and train up-selling techniques to others.
  • Trained new servers to ensure that quality service was always maintained.
  • Supervised and directed new servers through a detailed five-stage training program.
  • Trained all new servers and servers promoted to the bar.
  • Train new servers and food handlers with proper protocols.
  • Helped with the training of new servers.
  • Trained new servers and bar tenders.
  • Trained new servers coming on.
  • Educated and trained new servers.
  • Lead trainer duties include training all new servers in outlets week long training to ensure we have highly trained staff.
  • Trained new servers and helped with inventory for the restaurant.

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7. Customer Complaints

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Here's how Customer Complaints is used in Shift Leader And Server jobs:
  • Investigate and resolve customer complaints in a respectful and deliberate way
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Handle customer complaints and provide exceptional customer service.
  • Work with your team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
  • Enforce proper PPE for employees, trained new employees, managed floor, handled customer complaints.
  • Handle and resolve customer complaints, provide customers with product and service information.
  • Handle customer complaints and always ensured customers left with a smile.
  • Resolve customer complaints in a quick and professional manner.
  • Monitored employee activities & handled customer complaints & requests.
  • Handled customer complaints and solved complex ordering problems.
  • Resolved customer complaints and employee requests for assistance.
  • Resolve customer complaints about food quality or service.
  • Resolve customer complaints regarding food service.
  • Addressed and rectified customer complaints.
  • Conflict resolution/de-escalation of customer complaints.
  • Handle customer complaints Assist our cook whenever he or she became overwhelmed with orders
  • Prepare food/Wash and sanitize dishes * Serve food/Sanitize tables/Sanitize bathrooms * Handle cash/recorded hourly sales/managed employees while manager was absent/customer complaints
  • Motivated team and maintained cohesion Led the comprehensive training of new staff Organized and arranged customer seating Responded to customer complaints
  • Provided Customer service Handled customer complaints in a timely manner Took orders via telephone Ran daily sales reports

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8. POS

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Here's how POS is used in Shift Leader And Server jobs:
  • Performed opening and closing duties, which included liquor inventory, floor plan layout, cash management, and deposits.
  • Entrusted to properly train new bar and wait staff on Aloha Point of Sale (POS) computer system.
  • Cash handling, deposits, store open and closing, direct and manage employees, resolve customer complaints.
  • Tabulated receipts and balance against sales, deposit receipts, and lock facility at the end of the day
  • Participate in the team effort to make sure that guests are served as quickly as possible.
  • Verify receipts, handle bank deposits, and maintain vendor relations.
  • Handled waste disposal; and established physical presence at the bar.
  • Maintain professional, positive manner and mental attitude among staff.
  • Supervised cash out at end shift and made bank deposits.
  • Facilitate on the job training and post-shift closing responsibilities.
  • Monitor and account for daily money deposits from servers.
  • Performed daily deposits and counting of cash drawers.
  • Composed Schedules, Managed books, and orders.
  • Make sure employees were positioned correctly.
  • Input orders into POS system.
  • Prepare the register for opening and daily deposits at closing, and oversee day-to-day operations to ensure business runs smoothly.
  • Coordinated busy dinner shifts to ensure maximum efficiency of other servers and provide best service possible to guests.
  • make sure the team is working, count down drawer and prepare deposit at end of night.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Prepare food, provide good customer service, work with pos system.

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9. Beverage Orders

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Here's how Beverage Orders is used in Shift Leader And Server jobs:
  • Managed paperwork and food/beverage orders.
  • Received guest food and beverage orders, processed payments, and responded appropriately to guest concerns.
  • Received food and beverage orders, advised on daily specials, and delivered food and drinks.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Take, pour and deliver food menu & beverage orders.
  • Take beverage orders from serving staff or directly from patrons.
  • Greeted patrons and took food and beverage orders.
  • Delivered food and beverage orders.
  • Take food and beverage orders.
  • Provide excellent customer service by ensuring food/beverage orders are accurate and delivered in a timely manner.
  • Provide excellent customer service while getting food and beverage orders.Ensuring a delightful experience from beginning to end.
  • Take guest's and food and /or beverage orders Ensures all guest were properly seated and assisted Assisted Mangers with managerial duties

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10. FOH

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Here's how FOH is used in Shift Leader And Server jobs:
  • Maintain clean, sanitized FOH area and ensure health & safety and hygiene procedures and standards are met.
  • Worked with operations manager in ordering and setting up all FOH systems needed in opening a new restaurant.
  • Assisted in the opening of a new store which involved hiring and training a full FOH staff.
  • Ensured that the FOH shift ran smoothly and was prepared for the night shift.
  • Trained new FOH hires on all aspects of job requirements and responsibilities.
  • Managed FOH staff and assisted in creating schedules.
  • Learned each component of every FOH position.
  • Worked opposite of FOH manager to supervise staff
  • Worked in all stations of FOH operations.
  • Supervised up to 15 FOH employees.
  • Set up and tear down of the FOH and server stations.
  • Trained FOH staff for correct facility procedures, safety codes, and proper recipes and plating techniques.
  • Worked foh shifts, opened and closed the restaurant.
  • Set up and/or clean-up of FOH gelato shop.
  • Train all new serving staff Made the weekly FOH schedule for all servers Cross-train behind bar
  • watched over the FOH staff and also worked along side them.
  • Worked about 30 hours a week) Customer Service Manage Office Responsibilities Provide FOH Services

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11. Guest Service Expectations

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Here's how Guest Service Expectations is used in Shift Leader And Server jobs:
  • Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
  • Trained new servers on guest service expectations and overall restaurant protocols.

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12. High Volume

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Here's how High Volume is used in Shift Leader And Server jobs:
  • Provided friendly and efficient service in a high volume environment with professional presentation of company brand.
  • Served as Corporate Trainer for the unit, as well as managing high volume shifts in the General Managers absence.
  • Worked in a high volume restaurant as a server in a restaurant focusing on customer service and frequent promotions.
  • Worked as a server for 30+ hours per week at a high volume brewery and German beer hall.
  • Maintain a consistently high level of service to customers in a fast paced, high volume environment.
  • Managed a staff of twenty five employees per shift in a high volume and high sales atmosphere.
  • Performed as sales person taking orders and ensuring accurate food and rapid delivery during high volume shifts.
  • Set up banquet parties, trained new employees, high volume, large sections, retail store inventory
  • Assisted management with front of house operations during high volume hours to ensure complete customer satisfaction.
  • Maintained high standard of service to patrons in a high volume restaurant.
  • Provided excellent service in a very high volume and fast paced environment.
  • Lead server on Saturday nights coordinating 10 servers during high volume sales.
  • Maintained high levels of customer service in a high volume restaurant.
  • Maintained a calm and friendly presence during periods of high volume.
  • Provide great service to an extremely high volume of clientele.
  • Worked a very high volume of people at one time.
  • Delegated and performed closing duties and side work Performed exceptional customer service in a high volume atmosphere
  • Provide top notch customer service to a high volume of guests.
  • Strived in a fast pace and high volume environment.
  • Served in a high volume upscale-casual restaurant Employed Hillstone Restaurant Group specifications

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13. Staff Members

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Here's how Staff Members is used in Shift Leader And Server jobs:
  • Experience leading fellow staff members in delivering outstanding and timely service to all customers under specific guidelines.
  • Coordinated end of shift closing duties with staff members to ensure the restaurant was prepared for opening the next day.
  • Assisted new staff members by showing them how to specifically describe the restaurant s concept to guests.
  • Forged well built relationships with the customers, staff members, guests, and team organizers.
  • Provide high quality customer service and offer solutions to guests, management and other staff members.
  • Directed staff members through private dining parties and made sure each meal was timed perfectly.
  • Trained and mentored other staff members to the best of my ability.
  • Assign responsibilities to other staff members and ensure that duties are completed.
  • Team oriented service where all staff members are responsible for all customers.
  • Complete daily cleaning assignments and delegate tasks to staff members around store.
  • Establish relationships with the customers, staff members, and team organizers.
  • Established well-built relationships with clientele, staff members, and management.
  • Assisted in the training process of new staff members.
  • Forged well-built relationships with customers and staff members.
  • Manage and supervise staff members.
  • Complied with all food safety and sanitation regulations, maintaining a clean workspace and promoting cleanliness with other staff members.
  • Manage 10-15 staff members, ensuring customer service and satisfaction, problem solving Train new employees on job responsibilities.
  • Shift Leader Performed as Designated Trainer by training new staff members and setting an example through leadership.
  • Mentor new staff members while taking personal responsibility for their success.
  • Organized 8-12 wait staff members and assigned tasks accordingly Supervised staff and assessed their needs throughout shift Provided additional assistance whenever necessary

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14. Sales Goals

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Here's how Sales Goals is used in Shift Leader And Server jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Accomplished being in the top 5 out of 20-25 servers in both sales goals, and customer service survey scores.
  • Promoted from server to shift leader due to consistently exceeding sales goals and providing exemplary customer service.
  • Explain and manage sales goals, efficiency, productivity, and quality through restaurant.
  • Maintain sales goals while providing quality customer service in a fast paced work environment.
  • Inform staff of and beverage specials, company promotions and departmental sales goals.
  • Promoted to shift leader to maintain and monitor server sales goals.
  • Achieve and exceed desired sales goals requested by the General Manager.
  • Helped drive sales goals and achieve monthly quota figures.
  • Hit weekly sales goals and featured items contests.
  • Set and meet sales goals for shift working.
  • Competed with co-workers to achieve sales goals.
  • Make sales goals every day and night.
  • Recognized for exceeding sales goals on a consistent basis by upselling, suggestively selling and cross-selling.
  • Generate repeat and referral business Consistently exceed sales goals by effectively managing my section and displaying effective multi-tasking.
  • Promoted to shift leader at all restaurants Received recognition for consistently exceeding sales goals Serve Safe Certified
  • Trained employees on brand standards and throughput efficiencies Consistently exceeded sales goals- winning multiple regional contests EXTRACURRICULAR ACTIVITIES & VOLUNTEER WORK
  • Performed daily cash logs and deposits Consistently exceeded sales goals Trained team members in service and bartending

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15. Company Policies

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Here's how Company Policies is used in Shift Leader And Server jobs:
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Set daily par levels for the kitchen Serve customers with emphasis of exceptional customer service Full knowledge of company policies and procedures
  • Trained new employees on our company policies, safety regulations, cleaning, food-prep, proper food-handling and job responsibilities.
  • Ensured the staff was following company policies and procedures to provide a clean and safe work environment.
  • Trained new restaurant staff members to ensure proper understanding of company policies, procedures, and culture.
  • Certified coach of new employees in areas of menu knowledge, company policies, and procedures.
  • Trained new employees on company policies and standards, including up-selling and problem resolution.
  • Reviewed food preparation, food quality and presentation to ensure adherence to company policies.
  • Provide training to new employees to uphold company policies and sustain customer satisfaction.
  • Complied with federal, state and company policies, procedures and regulations.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Work with the staff to ensure that company policies are being followed.
  • Mentor new employs regarding company policies and menu items.
  • Implemented trainings in periodical changes in company policies and procedures with bartenders, servers, hosts, and bussers quarterly.

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16. Drink Orders

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Here's how Drink Orders is used in Shift Leader And Server jobs:
  • Seat guests through a rotation, take food and drink orders, and put them into the computer system.
  • Documented accurate food and drink orders utilizing mental acuity and POS system.
  • Welcome, seat and take food and drink orders of patrons.
  • Put customer meal and drink orders into Clover POS system.
  • Take food & drink orders from customers.
  • Prepare or input customers drink orders.
  • Take accurate food and drink orders.
  • Greet Customers and take food and drink orders Check identification of customers to verify age requirements for purchase of alcohol.
  • Take orders and serve guests food and beverages Tend to customers at the bar and to server drink orders
  • Arranged food and drink orders for customers Managed employees and assigned closing jobs
  • Entered food and drink orders into the computer system -Operated cash register.
  • Recieved payments for drink orders and made change for players.
  • Take food and drink orders for guest .
  • Take food and drink orders, deliver services in a timely fashion, and engage in friendly conversation.

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17. Bank Deposits

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Here's how Bank Deposits is used in Shift Leader And Server jobs:
  • Performed store opening and closing duties including; processing end of day sales proceeds and making morning bank deposits.
  • Open restaurant, count register receipts, handle bank deposits and supervise team members.
  • Opened and closed restaurant including balancing cash receipts and drawers before preparing bank deposits.
  • Maintained daily cash, sales, and labor records and supervised bank deposits.
  • Processed end of day reports and reconciled bank deposits for the following morning.
  • Organized bank deposits and generated sales reports on a daily basis.
  • Balanced register on a daily basis and made bank deposits.
  • Supervised employees and handled restaurants money and bank deposits.
  • Create and deliver bank deposits when managers were absent.
  • Address guest complaints and handle bank deposits and inventory.
  • Bank deposits, counting money at shift end.
  • End of shift paperwork, bank deposits.
  • Count money and make bank deposits.

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18. Large Parties

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Here's how Large Parties is used in Shift Leader And Server jobs:
  • Prepare tables and dining area for service; coordinate room arrangements for large parties.
  • Led server staff in successful execution of large parties both on and off-site.
  • Serviced large parties, including Corporate and Weddings
  • Prepared for large parties and reservations.
  • Organize banquets and serving large parties.
  • Supervised and serviced large parties.
  • Attended pre-shift meetings to prepare for large parties and reservations.

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19. Company Standards

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Here's how Company Standards is used in Shift Leader And Server jobs:
  • Job Responsibilities:* Provided daily working supervision of associates to ensure company standards are maintained and continually improved.
  • Delegated in a way that encouraged team to work together during shift to ensure the restaurant operates to company standards.
  • Maintain customer service as Company standards, processing sales quickly, accurately and efficiently.
  • Ensured that company standards of service and culture were upheld by all employees.
  • Keep staff alert and adhering to company standards, practices and procedures.
  • Expedited food for guests to the expectations of company standards and above.
  • Provided the highest level of service in accordance with company standards.
  • Trained 50 new servers, ensuring top company standards in employees.
  • Trained and oriented new servers in accordance with company standards.
  • Poured wine and mixed drinks according to company standards.
  • Trained new servers and ensured they met company standards.
  • Follow company standards and laws regarding health and safety.
  • Ensured store and products maintained or exceeded company standards.
  • Trained new hires according to company standards
  • Train new employees to company standards.
  • Baked products to company standards.
  • Served as Bartender, serves alcoholic and non-alcoholic beverages in an appropriate manner consistent with company standards.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Manage and lead peers throughout each shift to ensure company standards -Provide highest level of customer service
  • Checked out all Serving staff sidework to company standards.

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20. Micros

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Here's how Micros is used in Shift Leader And Server jobs:
  • Performed general customer relations as server/shift leader at large Lincoln Center area- landmark restaurant using MICROS Systems.
  • Generated daily shift reports of all dining room activity for management in Microsoft Word and Excel.
  • Take food and drink orders from guests and enter them in MICROS System.
  • Enter guest orders in to MICROS system.
  • Operated Micros POS system and cash register.
  • Worked hard to independently resolve any guest concerns or staff issues.Competencies: Proficient usage of Microsoft Word
  • Write down and repeat back guests orders.Accurately input orders at the MICROS.
  • Have Knowledge Of Micros Pos Sythem
  • Greeted and sat customers , I would take their food and beverage orders and enter them into the micros is system .

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21. Safety Procedures

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Here's how Safety Procedures is used in Shift Leader And Server jobs:
  • Follow proper sanitation and safety procedures including knife handling and kitchen equipment.
  • Follow sanitation and safety procedures.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Train staff in service, sanitation, and safety procedures.
  • Adviced employees on safety procedures.
  • Serve and engage with guests Follow food safety procedures Train new employees

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22. Daily Specials

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Here's how Daily Specials is used in Shift Leader And Server jobs:
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
  • Inform customers of daily specials, prepare checks, and count change.
  • Memorize details of daily specials, seasonal menu items and options.
  • Maintain complete knowledge of restaurant menu, including daily specials.
  • Promoted restaurant's daily specials and reward programs to patrons.
  • Informed customers of daily specials and new menu items.
  • Worked with kitchen to decide on daily specials.
  • Familiarize guest with menu and daily specials.
  • Inform customers of daily specials.
  • Greet and escort customers to their table Present menu, and daily specials to patrons.
  • Trained in fine-dining etiquette ~ Responsible for verbal breakdown of 4-6 daily specials

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23. Customer Orders

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Here's how Customer Orders is used in Shift Leader And Server jobs:
  • Provided excellent customer service, processed and managed customer orders.
  • Received and memorized various customer orders and special requests.
  • Listen and take customer orders effectively.
  • Served customer orders, processed cash and credit card payments- Responsible for closing restaurant at night - entails more responsibilities.
  • Keep in mind customer orders and make sure customers receive all food in a certain amount of time.
  • Served food, received customer orders and anticipated my guests every need to make their dining experience memorable.
  • Write up customer orders, processed payments, and determined appropriate change amounts.
  • Validated input of customer orders and assisted in ensuring the correctness of same.
  • Processed up to 250 customer orders per day.
  • Requested customer orders and depressed keys of multi-counting machine to simultaneously record order and compute the bill.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Requested and recorded customer orders, and computed bills Attended pre-shift meetings to prepare for large parties and reservations.
  • Take customer orders Serve drinks & food Clean area & train new employees

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24. Positive Attitude

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Here's how Positive Attitude is used in Shift Leader And Server jobs:
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Maintained positive attitudes for a positive work atmosphere.
  • Create remarkable guest experience through outstanding customer service, positive attitude, and friendly demeanor.
  • Greeted and attended to customer needs with a friendly smile and a positive attitude.
  • Motivated staff by maintaining a positive attitude and encouraging them to do the same.
  • Maintained a positive attitude to make customer's dining experiences memorable and pleasant.
  • Demonstrated patience and a positive attitude with team.
  • Settle disputes amongst employees, encourage positive attitudes, discipline those who didn't tip out or slacked off.
  • Provided exceptional customer service Communicated with guests to ensure adequate food experience Delivered food/beverages promptly Maintained professionalism and positive attitude

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25. Greeting Customers

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Here's how Greeting Customers is used in Shift Leader And Server jobs:
  • Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen.
  • Ensured great customer service by greeting customers, walking around restaurant talking with customers.
  • Engaged with and greeting customers.
  • cash handling, greeting customers, scheduling, invoices, food runner, busser

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26. Daily Operations

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Here's how Daily Operations is used in Shift Leader And Server jobs:
  • Coordinated daily operations including morning staff meetings, addressed and resolved customer complaints.
  • Experience in daily operations with strong emphasis in customer satisfaction.
  • Handle setup, service and daily operations of the restaurant serving all clientele, including tourists and business persons.
  • Managed daily operations and maintenance of equipment, maintaining accurate records for all business supplies.
  • Support manager and daily operations to provide a pleasant dining experience for 280-seat restaurant.
  • Managed daily operations of the store and processed sales transactions with POS Systems.
  • Certified Server Trainer, guiding new staff through company policies and daily operations.
  • Assist in managing the daily operations of a fast-paced, high-energy environment.
  • Oversee 15 to 20 servers in all aspects of daily operations.
  • Oversee front house daily operations.
  • Managed quality control/guest satisfaction Organized employee schedules & maintained FOH daily operations
  • Trained new employees in daily operations and order of service techniques Greeted guests and escorted them to tables.
  • Shift Leader Responsible for managing the daily operations of the restaurant.
  • Provided leadership during pre-shift meetings, while preplanning daily operations and events with a staff of 18 people.

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27. To-Go Orders

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Here's how To-Go Orders is used in Shift Leader And Server jobs:
  • Assist host/hostess by answering questions and phones to take to-go orders that may come up.
  • Assist cashier/host, take to-go orders, expedite food, and complete side work.
  • Helped bartenders with various tasks, to include preparing To-Go orders.
  • Served tables; and ran the bar and to-go orders.
  • Answer phones and take To-Go orders as they arise.
  • Answer phones to take reservations or to-go orders.
  • Answered phone and took to-go orders.
  • Take to-go orders when needed.
  • Take and prepare to-go orders.
  • Worked with expo-ing food and organizing to-go orders, when needed.
  • Answer phones to take reservations or to-go orders Perform cleaning duties Collect payments from customers

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28. Service Standards

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Here's how Service Standards is used in Shift Leader And Server jobs:
  • Developed and maintained exceptional customer service standards.
  • Monitored actions of front of house staff to ensure cleanliness, safety, and service standards were maintained throughout service.
  • Monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Trained all servers in menu etiquette, plate presentation, guest relations, and service standards.
  • Train and educate new employees on customer service standards, POS systems, and dietary laws.
  • Trained new waitstaff on menus and service standards*Stay guest focused and nurture an excellent guest experience.
  • Set dining tables according to type of event and service standards.
  • Established service standards for the entire restaurant.
  • Maintained high sales and service standards.
  • Coached server team in upselling techniques to maximize ticket totals / high service standards.
  • Oversee kitchen employee operations to ensure production levels and service standards are maintained.

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29. Computer System

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Here's how Computer System is used in Shift Leader And Server jobs:
  • Trained new employees on how to provide excellent customer service and how to properly use the computer system.
  • Enter and close orders in computer system, assist management in the training of new wait staff.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Learned and taught three different computer systems within my time with the company.
  • Entrusted to properly train team members on POS computer system.
  • Updated and maintained front-end computer systems.
  • Manage FOH during shifts Prepare and make deposits for shift Enter deliveries and orders into computer systems

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30. Financial Transactions

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Here's how Financial Transactions is used in Shift Leader And Server jobs:
  • Processed financial transactions disbursed funds between customers and myself.
  • Practiced responsible alcohol service to local and state laws as well as accurate financial transactions.
  • Completed and balanced financial transactions using check, credit card, and cash.
  • Handle financial transactions and help be the face of the company brand.
  • Skilled in handling money and processing financial transactions.
  • Handle financial transactions on a daily basis.
  • Maintained responsibility of personal bank and ensured all financial transactions were accurate.

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31. Thorough Knowledge

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Here's how Thorough Knowledge is used in Shift Leader And Server jobs:
  • Guide guest through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
  • Have a thorough knowledge of our restaurant including Craft Beer, Fine Wine and Liquor.
  • Helped guide guests through the wine list by providing thorough knowledge and recommendations.
  • Gained thorough knowledge of restaurant systems and procedures.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

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32. BOH

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Here's how BOH is used in Shift Leader And Server jobs:
  • Trained on opening management duties in BOH regarding from prep lists, line checks, and other reports.
  • Developed a great understanding of how a restaurant works and how to manage FOH and BOH.
  • Light BOH help, Hosting rotation, and general serving with POS system Manager/Reference- Lauren Nobles.
  • Served meals and worked in all BOH positions.
  • Delineated work schedules FOH and BOH.
  • Served 3 days a week and managed BOH & FOH 2 days a week.
  • Ensured that FOH sections were cleaned and BOH duties were taken care of.
  • Lead team members in FOH and BOH activites.
  • Opened & closed both FOH & BOH Accomplishments Continuously maintained highest individual monthly sales resulting in increased restaurant sales profit.
  • Handled shifts over seeing all other employees boh and foh.

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33. Special Events

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Here's how Special Events is used in Shift Leader And Server jobs:
  • Helped to develop and sell new menu items and seasonal special events in order to make better profits.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Created various recipes and designs with accordance to seasons and special events.
  • Facilitated special events including corporate functions and weddings for up to 200 people
  • Entertain and welcome guests for eccentric shows and special events.
  • Assist with planning and organization for special events.
  • Helped plan special events for staff and parties.
  • Team lead for special events and banquets.
  • Organized special events in the restaurant.
  • Served large parties and special events.

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34. People

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Here's how People is used in Shift Leader And Server jobs:
  • Have cultivated versatile interpersonal skills for interfacing with people on all personal and professional levels-in both recreational and sophisticated atmospheres.
  • Love making people laugh and have a good time as well as working at the same time.
  • Use people skills to understand guest needs and wants to give them amazing customer service.
  • Shift Leaders are go to people for any employees with questions or concerns.
  • Shift leader/supervisor managerial type skills for different kinds of people & clientele
  • Solely-worked numerous private parties up to 50 people.
  • Shift leader of possible four to six people.
  • Helped many inebriated people make it home safely.
  • Managed shifts and people, handled customer complaints.
  • Served approximately 100-200 people per day.
  • Supervised up to 7 people.
  • Managed up to six people.
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
  • Managed a staff of 10 to 30 people while creating a very comfortable and disciplined work environment.
  • Managed shift of five people to ensure customer satisfaction Prepared and served food to 100 customers daily
  • Fast learner great with peopleSkills UsedCustomer service skills, cash handling, management skills
  • Charge of my shifts made sure people did their side work and they could manage their sections.
  • help train new employees, file paperwork, working with people from many different backgrounds and experience
  • Served up to 250+ people on "game-days".
  • People management Staff recruitment Communication skills with employees and customers Knowledge of full menu and wine selection Marketing and advertising

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35. Customer Relations

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Here's how Customer Relations is used in Shift Leader And Server jobs:
  • Greeted and interacted with customers to ensure customer comfort and satisfaction and to build customer relationships.
  • Managed the service floor by overseeing daily functions and maintaining customer relations through problem resolution.
  • Developed customer relations for long term loyalty by ensuring fast and quality service.
  • Maintained customer relationships and grew clientele for future business in catering sales.
  • Developed strong customer relationships (loyalties), and won prospects.
  • Developed and enhanced excellent customer relations skills Covered additional shifts and positions as necessary Responsible for preparing store for opening and closing

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36. Repeat Business

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Here's how Repeat Business is used in Shift Leader And Server jobs:
  • Generated repeat business through unmatched customer service and effective communication with kitchen staff to provide efficient food service.
  • Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
  • Developed repeat business by establishing close & lasting relationships with customers.
  • Provided outstanding customer service resulting in repeat business.
  • Help maximize the financial success of the restaurant by keeping bar and food costs low while also growing repeat business.
  • Provide service in a way as to create new and repeat business and avoid guest complaints.
  • Ensured fine dining experiences and generated repeat business and loyal customers.
  • Garner guest loyalty, increase repeat business.
  • Promote guest satisfaction for steady repeat business.

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37. Phone Calls

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Here's how Phone Calls is used in Shift Leader And Server jobs:
  • Answer various telephone calls and inquiries regarding safety including specific equipment malfunctioning.
  • Greeted customers, answered phone calls, took food orders, prepared drinks, and assured customer satisfaction.
  • Answered telephone calls and responded to inquiries.
  • Answered phone calls and documented replacement orders.
  • Answer phone calls, clean the front of restaurants, and handle the registers.
  • Serviced all customer needs, phone calls and reservations Complied with and resolved any customer complaints Oversaw designated team and workflow
  • Welcome Guests , Take Order , Answer Phone Calls , Make Drinks behind the bar , Greeter.

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38. Inventory Control

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Here's how Inventory Control is used in Shift Leader And Server jobs:
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Supervised in-house operations such as customer relations, inventory control and cash flow.
  • Train and supervise staff, responsible for quality assurance and inventory control.
  • Train employees in properly greeting customers, food handling and inventory control.
  • Follow inventory control procedures to reduce product loss.
  • Managed inventory control as well as food control.
  • inventory control, daily goals)

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39. Fellow Servers

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Here's how Fellow Servers is used in Shift Leader And Server jobs:
  • Supervised fellow servers to ensure efficiency & professionalism within the restaurant.
  • Assisted in all opening closing duties including cleaning and ensuring my fellow servers set the opening shift up for success.
  • Demonstrate teamwork by keeping an eye on fellow servers tables and helping out when able.
  • Managed fellow servers to maintain and carry out customer service procedures.
  • Exceeded customer expectation by providing the highest quality of service * Oversaw fellow servers as they completed daily closing duties

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40. Restaurant Operations

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Here's how Restaurant Operations is used in Shift Leader And Server jobs:
  • Managed different areas of restaurant operations such as customer relations, vendors' relations and inventory control.
  • Led all aspects of restaurant operations, including inventory control and cash drawer reconciliation.
  • Learned every aspect of restaurant operations while continually taking on more responsibility.
  • Directed general restaurant operations with a high energy and professional approach
  • Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.
  • Trained 5 new employees on restaurant operations and customer service* Supervised servers and ensured all side work was completed.
  • Worked closely with kitchen and wait staff to efficiently manage restaurant operations.
  • Supervised employees in all aspects of front of house restaurant operations.
  • Assisted managers on a daily basis with restaurant operations.
  • Assisted Management with day to day restaurant operations.

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41. Fast Service

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Here's how Fast Service is used in Shift Leader And Server jobs:
  • Delivered exceptional, friendly and fast service while professionally mediating difficult situations.
  • Delivered exceptional, friendly and fast service to number of customers who became loyal overtime.
  • Delivered exceptional, friendly, and fast service, to build a loyal customer base.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Delivered an exceptional dining experience with friendly, fast service.
  • Deliver exceptional, friendly, and fast service.

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42. Efficient Service

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Here's how Efficient Service is used in Shift Leader And Server jobs:
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Greeted customers as they entered the establishment and provided immediate and efficient service.
  • Formed relationships with customers to deliver exceptional, friendly, and efficient service.
  • Provided efficient service by guiding guests through menus, suggestively selling items.
  • Deliver professional, courteous, and efficient service to our guests.
  • Ensured quick, efficient service.
  • Maintained one of the top performances in sales and tip percentage Responsible for training new employees in efficient service and time management
  • Shift leader Giving great and efficient service Top 5 in sales every week

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43. Seat Guests

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Here's how Seat Guests is used in Shift Leader And Server jobs:
  • Host and seat guests, ensure that the serving rotation is followed properly and that all servers got equal turns.
  • Serve and seat guests and ensure their dining experience is the best it possibly can be.
  • Answer phone and seat guests according to a floor plan and rotation of wait staff.
  • Greet and seat guests, and present menus and wine lists.

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44. Timely Fashion

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Here's how Timely Fashion is used in Shift Leader And Server jobs:
  • Check food for appearance, temperature and portion size and deliver food orders in a timely fashion.
  • ice cream to every customer in a timely fashion while providing exceptional customer service.
  • Deliver food in a timely fashion.
  • Greet customers Serve orders in a timely fashion Bus tables Take carry out orders Handle cash register

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45. High Standards

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Here's how High Standards is used in Shift Leader And Server jobs:
  • Promoted quickly from an hourly team member to salaried management with recognized determination and high standards.
  • Maintained high standards of customer service during high-volume in a fast-paced environment.
  • Provide and maintain high standards of customer service throughout the entire restaurant and supervise and direct the entire restaurant.
  • Assigned side work, trained all new hires and maintained high standards of service.
  • Ensured the overall atmosphere remained professional and to the chains high standards.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained high standards for food safety.
  • Maintained high standards of excellence.
  • Maintained high standards of customer service durimg high-volume, fast-paced operations.
  • resolved customer issues Maintained high standards of customer service during high-volume, fast-paced operations.

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46. Ice Cream

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Here's how Ice Cream is used in Shift Leader And Server jobs:
  • Served customers and took orders, assisted with making ice cream, assisted the manager with tasks, put away order.
  • Provided excellent customer service while serving customers in a popular seasonal ice cream shop.
  • Serve quality ice cream and other food products being offered by the company.
  • Assured all ice cream tubs were filled and presentable for next day.
  • Adhered to recipe and presentation standards for specialty ice cream dishes.
  • Respond to inquiries regarding ice cream preparation and service.
  • Served customers ice cream and baked goods.
  • Make ice cream and waffle cones.
  • Make drinks and Ice Cream.
  • Helped and guided with closing procedures.Server - Served customers ice cream and other desserts.

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47. Special Requests

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Here's how Special Requests is used in Shift Leader And Server jobs:
  • Ensured customer satisfaction by monitoring needs and filling special requests.
  • Provided guest services such as taking orders, delivery of drinks/foods, any special requests made by guest, and payments.
  • Take guests to table, give information on specials, handle special requests and provide server information.
  • Acknowledged all guests with a friendly smile and responded to their needs and special requests.
  • Answer customer inquiries, complaints, special requests.
  • Responded to special requests for guest.
  • Remember orders and special requests.

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48. Attentive Service

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Here's how Attentive Service is used in Shift Leader And Server jobs:
  • Provide friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
  • Provided friendly and attentive service.

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49. Large Amounts

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Here's how Large Amounts is used in Shift Leader And Server jobs:
  • Cash handling of large amounts, being aware of sales to labor ratio, and checking daily emails.
  • Talented at lifting & carrying large amounts of food safety, gracefully and by Legal Standards.
  • Executed checkouts that dealt with large amounts of currency and credit card receipts.
  • Experience in handling large amounts of cash and confidential information.
  • Hosted large parties, and handled large amounts of cash
  • Handled large amounts of money.

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50. Restaurant Protocols

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Shift Leader And Server Jobs

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20 Most Common Skills For A Shift Leader And Server

Customer Service

30.2%

Food Preparation

11.6%

Guest Satisfaction

6.7%

Current Menu Items

5.9%

New Servers

4.9%

Menu Items

4.8%

Customer Complaints

4.5%

POS

4.5%

Beverage Orders

3.2%

FOH

3.0%

Guest Service Expectations

2.7%

High Volume

2.6%

Staff Members

2.4%

Sales Goals

2.4%

Company Policies

1.9%

Drink Orders

1.9%

Bank Deposits

1.9%

Large Parties

1.6%

Company Standards

1.6%

Micros

1.6%
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Typical Skill-Sets Required For A Shift Leader And Server

Rank Skill
1 Customer Service 23.2%
2 Food Preparation 8.9%
3 Guest Satisfaction 5.2%
4 Current Menu Items 4.5%
5 New Servers 3.8%
6 Menu Items 3.7%
7 Customer Complaints 3.5%
8 POS 3.4%
9 Beverage Orders 2.4%
10 FOH 2.3%
11 Guest Service Expectations 2.1%
12 High Volume 2.0%
13 Staff Members 1.9%
14 Sales Goals 1.8%
15 Company Policies 1.5%
16 Drink Orders 1.5%
17 Bank Deposits 1.4%
18 Large Parties 1.2%
19 Company Standards 1.2%
20 Micros 1.2%
21 Safety Procedures 1.2%
22 Daily Specials 1.1%
23 Customer Orders 1.1%
24 Positive Attitude 1.1%
25 Greeting Customers 1.0%
26 Daily Operations 1.0%
27 To-Go Orders 1.0%
28 Service Standards 1.0%
29 Computer System 1.0%
30 Financial Transactions 0.9%
31 Thorough Knowledge 0.9%
32 BOH 0.8%
33 Special Events 0.8%
34 People 0.7%
35 Customer Relations 0.7%
36 Repeat Business 0.7%
37 Phone Calls 0.6%
38 Inventory Control 0.6%
39 Fellow Servers 0.6%
40 Restaurant Operations 0.6%
41 Fast Service 0.6%
42 Efficient Service 0.6%
43 Seat Guests 0.6%
44 Timely Fashion 0.6%
45 High Standards 0.6%
46 Ice Cream 0.6%
47 Special Requests 0.6%
48 Attentive Service 0.6%
49 Large Amounts 0.6%
50 Restaurant Protocols 0.5%
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