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The differences between shift leaders and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $33,841 average annual salary of a shift leader.
The top three skills for a shift leader include patients, customer complaints and customer service. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.
| Shift Leader | Guest Services Leader | |
| Yearly salary | $33,841 | $34,973 |
| Hourly rate | $16.27 | $16.81 |
| Growth rate | 10% | -4% |
| Number of jobs | 229,485 | 129,088 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 45% |
| Average age | 37 | 47 |
| Years of experience | - | 6 |
Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
Shift leaders and guest services leaders have different pay scales, as shown below.
| Shift Leader | Guest Services Leader | |
| Average salary | $33,841 | $34,973 |
| Salary range | Between $26,000 And $43,000 | Between $28,000 And $43,000 |
| Highest paying City | Boston, MA | Kansas City, KS |
| Highest paying state | Massachusetts | Washington |
| Best paying company | IBM | Salesforce |
| Best paying industry | Manufacturing | Media |
There are a few differences between a shift leader and a guest services leader in terms of educational background:
| Shift Leader | Guest Services Leader | |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between shift leaders' and guest services leaders' demographics:
| Shift Leader | Guest Services Leader | |
| Average age | 37 | 47 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 34.3% Female, 65.7% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 18.1% Asian, 6.5% White, 58.8% American Indian and Alaska Native, 0.9% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 8% |