Top Shift Leader Skills

Below we've compiled a list of the most important skills for a Shift Leader. We ranked the top skills based on the percentage of Shift Leader resumes they appeared on. For example, 36.5% of Shift Leader resumes contained Customer Service as a skill. Let's find out what skills a Shift Leader actually needs in order to be successful in the workplace.

The six most common skills found on Shift Leader resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Shift Leader jobs:
  • Demonstrated an unwavering commitment to customer service, gaining relationships with new customers while maintaining premium service levels with existing customers.
  • Provided excellent customer service, maintained and sanitized a non-hazardous environment, and assisted with training and orientation of new personnel
  • Developed and maintained exceptional customer service standards, effectively resolved problems or concerns to the satisfaction of all involved parties.
  • Provided exceptional customer service while also producing high quality beverages during high volume times.
  • Maintained and restocked inventory while providing excellent customer service and processed correct end-of-shift totals.
  • Provide excellent customer service in a fast-paced environment while maintaining quality standards.
  • Provided excellent customer service by warmly welcoming guests to facility as necessary.
  • Provided exceptional customer service and created an experience for every guest.
  • Perform store reset and exceptional customer service to after-hours customers.
  • Executed excellent customer service and attended to incoming customer calls.
  • Provide excellent customer service using effective interpersonal and problem-solving skills.
  • Expedited all foreclosure procedures by maintaining excellent customer service.
  • Used excellent customer service practice in fast-paced work environment.
  • Develop Enthusiastically satisfied customers by providing excellent customer service.
  • Provided excellent customer service to patrons of restaurant.
  • Provide excellent customer service and address customer concerns.
  • Demonstrated high-quality customer service and leadership skills.
  • Provided excellent customer service under high-pressure situations.
  • Cashier stocking orders counting drawers customer service cleaning
  • Provided excellent overall customer service experience.

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2. Prep Food

high Demand
Here's how Prep Food is used in Shift Leader jobs:
  • Take customers orders, train new employees, clean dining area, prep food, suggestive sell, and prepare food.
  • Collect payments, balancing daily edits, prep food for shift, and managing staff while manager was off duty.
  • Opened and closed facility, supervised 2-4 employees, counted register at end of shift, helped prep food for customers
  • Operate register, prep food, cater, work line, general housekeeping, maintain upkeep of fast-pace restaurant.
  • Cook and prep foods, dishes, cashier, assist customers and handle complaints, close and clean the store
  • Serve customers with good service, bake and prep food, keep store organized and cleaned at all times.
  • Provide exceptional customer service, open and close the store, count cash, prep food, clean.
  • Maintain order and cleanliness of store Give superior customer service Prep food and ingredients for stock and topping bar
  • Help make pizzas, open store make sure cash is correct in the register and safe, prep food
  • Work register and help employees* Attend to customers' needs* Prep food and keep restaurant in clean.
  • Cashier, prep food, worked as a baker as well as helped customers with their needs.
  • Shift leader, open/close restaurant, sub maker, cashier, clean, and prep food.
  • Clean, sanitize, organize, prep food items, make sandwiches, and handle money.
  • Open and close store, ran the cash register, prep food, cleaned working area.
  • Open and closed for business each day, cook and prep food, operated register.
  • Cook Food, Clean, Prep Food, Delivery Driver, Count Drawer, Pita Roller
  • Operate cash register, manage safe and money drops, store and prep food, restock/organize/clean
  • Balanced drawer, manage store, prep food, line cook, and cleaned store.
  • Greet Customers, Customer Service, Prep food, Cashier, Deliver, Close Store
  • Cook, open, prep food and learn to advertise a newly open store

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3. Customer Complaints

high Demand
Here's how Customer Complaints is used in Shift Leader jobs:
  • Provided exceptional customer service to patrons, and handled customer complaints accordingly in a patient and accommodating fashion.
  • Investigated customer complaints and prepared deficiency reports in competent, friendly, and professional manner.
  • Communicated with customers about their needs and addressed customer complaints to ensure customer satisfaction.
  • Provided the best experience for customers by effectively preventing and handling customer complaints.
  • Handled customer complaints in a professional and timely manner to ensure customer satisfaction.
  • Provided excellent customer service and received multiple awards for having zero customer complaints.
  • Resolved customer complaints regarding food service, and executed daily closing procedures.
  • Reported customer complaints to General Manager and ensured customer satisfaction was served.
  • Provided exceptional one-on-one customer service and competently handled any customer complaints.
  • Ensured customer satisfaction by properly handling customer complaints and comments.
  • Handle all customer complaints professionally with a positive attitude.
  • Provide customer with outstanding service including resolving customer complaints.
  • Resolved customer complaints quickly while maintaining positive customer relations.
  • Solved customer complaints and inquiries through effective problem resolution.
  • Address customer complaints professionally and create creative solutions.
  • Received and resolved customer complaints quickly and efficiently.
  • Promoted customer satisfaction and resolved customer complaints.
  • Investigated customer complaints and appropriated corrective action.
  • Communicated respectfully and resolved customer complaints quickly.
  • Provided customer recommendations and resolved customer complaints.

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4. Food Preparation

high Demand
Here's how Food Preparation is used in Shift Leader jobs:
  • Supported merchandising activities to include, placement of seasonal and promotional advertisement, training on seasonal food preparation or decoration.
  • Supervised restaurant operations such as oversight of food preparation and monitoring of site upkeep.
  • Opened Store with no additional supervision while maintaining safety measures and completing food preparation.
  • Followed company regulations for cleaning and sanitizing work stations and food preparation equipment.
  • Maintained corporate directives regarding facility cleanliness and food preparation law accordance.
  • Monitored food preparation to ensure orders were completed quickly and accurately.
  • Monitored food preparation and service techniques to ensure proper procedures.
  • Followed recipes and/or product directions for proper food preparation.
  • Supervised and participated in food preparation and cleaning activities.
  • Order taking Food preparation sandwich making Machine cleaning Janitorial duties
  • Supervised and coordinated personal engaged in food preparation.
  • Fast-paced environment including order taking and food preparation.
  • Handled food preparations and temperatures.
  • Supervised food preparation and servers.
  • Perform day to day duties to run the store as well as keep employees on task and food preparation on schedule.
  • Managed all general housekeeping duties to ensure safety and sanitary standards are met throughout all phases of food preparation and cooking.
  • Perform manager duties, closing the store customer relations, operating cash registers, ordering of supplies, and food preparation.
  • Monitor food preparation to ensure orders are completed quickly and at Five Guys standards so there's no product is wasted.
  • Managed a team of twelve of professionals, inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Assigned duties and responsibilities, work stations and trained employees in food preparation and sanitation in accordance with work requirements.

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5. Bank Deposits

high Demand
Here's how Bank Deposits is used in Shift Leader jobs:
  • Completed basic accounting responsibilities including audits of inventory and bank deposits and withdrawals.
  • Managed bank deposits, cash reconciliation and inventory.
  • Completed bank deposits and reconciliation reports.
  • Recorded and delivered bank deposits.
  • Assisted General Manager with store duties such as cash outs, bank deposits/pick-up also open/closing facility on day to day bases.
  • Cash handling, customer service skills, bank deposits, answering customer calls, leader, cleaning duties, closing store duties
  • Cook cut registers handled money bank deposits inventory prep truck dispatched drivers truck order customer service answered phones open shifts close shifts
  • Maintain cash flow, handled daily prep, bank deposits, scheduling, interviewing new employees, payroll, and marketing.
  • Open and close location, manage employees, customer service, handle money and bank deposits, run daily reports.
  • Managed morning and evening shifts, counted down registers, made bank deposits, counted and reordered store inventory.
  • Provided daily and nightly profit count and bank deposits which could span from $8,000 to $25,000 daily.
  • Managed employees Used intercom system to take food/drink orders Food Prep Line Cook Debit/Credit card and cash transactions Bank deposits
  • Conducted store's opening paperwork, register drawer balances, daily bank deposits, store orders, and inventories.
  • Performed A/R and A/P duties along with general cash-handling, cash receipts, preparation of daily bank deposits.
  • Acted as cashier and was entrusted by supervisor to count out registers, record and deliver bank deposits.
  • Count money and make bank deposits, and resolve complaints regarding food quality, service, or accommodations.
  • Handled cash, cash drawer closeouts, set up bank deposits, opened store in place of manager.
  • Prepared either opening or closing bank deposits, helped create employee scheduling, and managed employee conflicts.
  • Cash handling, including customer transactions, balancing cash drawers, and preparing and depositing bank deposits.
  • Trained new staff, managed cooking crew, and was responsible for transporting and depositing nightly bank deposits

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6. Crew Members

high Demand
Here's how Crew Members is used in Shift Leader jobs:
  • Utilized a deployment chart for assigning crew members to designated position for best customer service and business operations.
  • Managed crew members and provided high quality customer service in a fast-paced restaurant environment.
  • Supervised crew members and initiated/delegated work responsibilities to increase productivity.
  • Collaborated with crew members to deliver high-quality service.
  • Communicated positively with crew members and management.
  • Supervised crew members and managed money
  • Direct Crew Members, complete basic shift responsibilities and how to deliver quality, service, and cleanliness to the Guests.
  • Supervised crew members, responsible for training crew, audits and compliance, customer service, inventory control and cash management
  • Organized employee scheduling, organized and delivered bank drops, counted food and paper inventory, and trained crew members.
  • Train, give constructive feedback and lead Crew Members in the proper way to perform all Crew Member job duties.
  • Served as manager on duty during opening and closing shifts, supervising between two and ten crew members each shift.
  • Led crew members as a coordinated team to decrease turnaround time from order to delivery with positive re-enforcement and respect.
  • Operate brew house, work cellar, package and effectively manage crew members to ensure product orders are met.
  • Managed crew members, handled customer service calls, delegated deliveries of product to/from store location, recorded stock inform
  • Operate grill, registers, sandwich maker, train, crew members and maintain a clean and safe work environment
  • Directed crew members as shift leader, closed store at end of shift, and accounted for shift revenues.
  • Demonstrate ability to multitask by leading crew members while meeting the needs of customers with efficiency and accuracy.
  • Identify additional training opportunities needed by crew members and provide assistance in coaching crew through training and development.
  • Provided training for all new crew members and assisted with their job duties and all their assigned tasks.
  • Manage crew members, provide outstanding customer service, and meet company expectations of financial and quality goals.

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7. POS

high Demand
Here's how POS is used in Shift Leader jobs:
  • Trained new employees Reconciled cash-drawers and made deposits Processed daily shipments Placed daily orders Assisted customers with their purchases
  • Trained team members to proficiency in all restaurant operations positions up to and including certification.
  • Promote positive interaction with customers soliciting feedback and managing any customer service complaints.
  • Entrusted with responsibility to record accurate daily cash records and deliver bank deposits.
  • Maintained food service equipment for the purpose of maintaining safe operating conditions
  • Interacted positively with customers while promoting menu items and services.
  • Completed risk assessments per protocol and facilitates the appropriate disposition.
  • Maintained a positive work environment and achieved superior customer satisfaction.
  • Orchestrated positive food and labor management numbers.
  • Developed power point presentations for training purposes.
  • Completed cash reconciliation and verified daily deposits.
  • Demonstrated proficiency in all restaurant operations positions.
  • Handled deposits and other monetary responsibilities.
  • Completed nightly paperwork and deposits.
  • Showed great customer service to even the most difficult customers; Have a positive and good attitude towards every customer need.
  • Conducted daily and monthly inventories; recorded products that were disposed of, placed merchandise orders and verified merchandise upon receipt.
  • Directed employees in a positive customer experience that included a proactive interaction and immediate resolution of customer's issues as needed.
  • Handled all cash including: purchases, breaking change, dividing tips, counting the till, and creating bank deposits.
  • Function as a Police Dispatcher to maintain familiarity of the position and as needed to fill shifts and during emergency situations
  • Possessed excellent time management skills and decision making skills and was able to meet goals repeatedly on a daily basis.

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9. Inventory Control

high Demand
Here's how Inventory Control is used in Shift Leader jobs:
  • Provided accurate inventory control throughout areas of the store and back stock area while effectively reducing inventory amount.
  • Resolve complaints promptly, communicate positively with coworkers and assist management with inventory control and stock ordering.
  • Follow inventory control procedures and guidelines while adhering to strict food industry certifications and standards.
  • Maintain open lines of communication to Receiving operations as well as Inventory Control and Management.
  • Direct supply personnel in establishment and maintenance of supply and inventory control management functions.
  • Assisted store management in daily store activity, inventory control, merchandising and operation.
  • Followed all established restaurant practices and inventory control and weekly stock ordering.
  • Managed inventory control for damage and imperfections in a fast-paced environment.
  • Maintain effective inventory control processes through reevaluation of cost saving procedures.
  • Increased profits and efficiency by building optimal inventory control model.
  • Practiced inventory control standards and performed paperwork duties as needed.
  • Provided assistance to management with inventory control and stock ordering.
  • Inventory control, Processing inventory, Detailed organization, Tracking shipments
  • Monitored inventory control on receiving dock to ensure quality assurance.
  • Ensured execution of inventory control procedures to reduce product loss.
  • Inventory control including ordering outs and controlling excess inventory.
  • Purchased generic inventory and maintained effective inventory control.
  • Presided over inventory control and weekly stock ordering.
  • Maintained inventory control and entered orders into system.
  • Register trained, inventory control and amazing customer service

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10. Staff Members

high Demand
Here's how Staff Members is used in Shift Leader jobs:
  • Generated and Published Standard Operating Procedures to ensure consistency among staff members and optimum support of operations.
  • Filed and organized resident information which aided other staff members and created a harmonious work environment.
  • Opened store and managed cash drawers -Ordered supplies daily/ weekly -Trained new staff members -Delegated responsibilities
  • Utilize customer-service skills to effectively communicate with customers and staff members in a fast-paced environment
  • Provided one-on-one refreshers and consultations to empower existing staff members with tools for success.
  • Trained and managed five staff members and achieved significant improvements in their productivity.
  • Monitored food safety, maintained sanitation and provided direction to other staff members.
  • Mentored new staff members to enhance salon development and increase productivity.
  • Maintained a safe work environment by ensuring staff members followed proper procedures
  • Invited open communications and positive feedback among staff members.
  • Administer biweekly evaluations to staff members.
  • Supervised numerous staff members and juveniles
  • Provided support and knowledge to new integral staff members during peek season to aid in further stability and growth of business.
  • Shift management, customer service, cashier, stock, daily sales reports, managing lottery counts, training new staff members
  • Provide excellent customer service to our external clientele as well as support and guidance to internal customers (staff members).
  • Provided scheduling services for staff members, incorporating various issues into the total amount of allotted work time for each employee.
  • Encouraged other staff members to have pride in their jobs and watched fellow employees grow into leadership positions under my management.
  • Collaborate with other managers or staff members to formulate and implement procedures, goals, or objectives for dispatch team.
  • Managed, opened and closed store when GM was not present; supervised up to 2 staff members each shift.
  • Train all new employees, manage daily shifts, ensure customer service expectations, and effectively communicate with staff members.

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11. Customer Orders

high Demand
Here's how Customer Orders is used in Shift Leader jobs:
  • Fulfilled orders for individual and catering deliveries while maintaining restaurant stock, taking customer orders, and fulfilling miscellaneous business needs.
  • Described menu items and daily specials in detail while fulfilling customer orders and Provided recommendations when requested.
  • Requested customer orders and operated cash register to simultaneously record order and compute bill.
  • Processed customer orders and/or changes, returns according to established department policies and procedures.
  • Provided exceptional customer service and accurately completed customer orders during day to day operations.
  • Displayed customer service by efficiently completing customer orders and addressing concerns promptly.
  • Supervised and participated in preparation of customer orders and area cleaning activities.
  • Ensured detailed and accurate information was acquired when completing customer orders.
  • Perform general warehouse processes including picking and pulling customer orders.
  • Handle customer orders & resolved concerns/issues before escalated to management.
  • Completed customer orders with accuracy and accommodating dietary concerns.
  • Fulfilled customer orders efficiently while delivering 100% customer satisfaction
  • Provided exceptional customer service while imputing customer orders.
  • Prepared customer orders, oversaw cash register operations.
  • Processed customer orders and performed inventory of workstations.
  • Supervised and directed personnel of fulfilling customer orders.
  • Processed customer orders in an accurate expeditious manner.
  • Deliver customer orders efficiently to prefer locations.
  • Completed approximately 300 customer orders per shift.
  • Filled detailed customer orders accurately and efficiently.

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12. Company Policies

high Demand
Here's how Company Policies is used in Shift Leader jobs:
  • Completed applicable paperwork in accordance with company policies and procedures, providing senior management with accurate documentation of daily store operations.
  • Managed restaurant operations; including the execution of all company policies, procedures, programs and systems to ensure restaurant profitability.
  • Supervised and trained 12 team members regarding company policies and task-specific requirements to successfully complete their work.
  • Reinforced company policies/procedures by implementing training programs, portion control programs, employee accountability programs.
  • Interfaced with senior management to coordinate store operations and ensure compliance with company policies.
  • Assisted customers quickly and accurately while ensuring state and company policies were followed.
  • Supervised and trained employees on proper operational procedures in accordance to company policies.
  • Ensured customer satisfaction through training employees properly and adhering to company policies.
  • Handle sensitive material properly, ensuring company policies and procedures are followed.
  • Handled accounting and managed inventory at acceptable levels based upon company policies.
  • Administer disciplinary action as required in accordance with company policies and procedures.
  • Provided impeccable customer service while adhering to company policies and procedures.
  • Correlated customer and server grievances based on company policies.
  • Maintain company policies and communicate daily with business owner.
  • Train new hires/provide assistance regarding company policies and procedures.
  • Implemented and enforced company policies ensuring employee accountability.
  • Communicated and upheld company policies and mission statement.
  • Observed and implemented company policies and procedures.
  • Maintained and enforced all company policies and procedures
  • Maintained company policies on sanitation.

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13. Retail Store

high Demand
Here's how Retail Store is used in Shift Leader jobs:
  • Supervised clerks serving customers in petroleum and convenience retail store setting
  • Monitor refrigeration, HVAC, and other environmental controls for a variety of retail stores such as grocery & department stores.
  • Stock retail stores, deliver product to the stores, motivate the team to safely and efficiently complete work responsibilities.
  • Deal peacefully and effectively with difficult customers, Manage 2-8 team members to perform all aspects and retail store operation.
  • Lead a workforce of 35 employees for the retail store, while reporting to the senior manager of the store.
  • Served as mid-management for a retail store that included selling retail, loyalty programs, and handling daily revenue.
  • Identified and attended customers needs, developed sales strategies and have good visual presentation in our retail store.
  • Assist the store manager with daily operation of a national chain retail store focusing on excellent customer service.
  • Supervised staff to ensure completion of daily tasks related to the maintenance of online retail store.
  • Assisted management in sales and overseeing support staff to perform all aspects of retail store operations.
  • Handle customers transactions, deal with employee disputes, maintaining cleanliness in a retail store environment.
  • Retail stores are very familiar atmosphere to me and I feel very comfortable in that environment.
  • Retail store operation, customer services excellence, team building, training and supervising.
  • Take 2 and On the Job Trainer for both Carnival Games and Retail stores.
  • Operate Retail Store (Cash Handling, Reporting, Auditing, Food Preparation)
  • Start of day opener, end of day closer for franchise retail store.
  • Handle cash registers, sales of products and services for a retail store.
  • Cash handling, customer service, and retail clerk for retail store.
  • Provide leadership at a retail store located in White Oaks Mall.
  • Managed retail store and supervised employees, coordinated sale promotion activities.

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14. Sales Goals

high Demand
Here's how Sales Goals is used in Shift Leader jobs:
  • Charged with implementing procedures designed to meet sales goals and insured customer satisfaction.
  • Established store/individual sales goals, communicate goals and monitor achievement of goals.
  • Provided excellent customer service and consistently surpassed daily sales goals.
  • Cash handling and nightly deposits Supervising employee responsibilities and sales goals
  • Supervised Customer Service Representatives to ensure achievement of sales goals.
  • Meet sales goals Customer service Register transactions
  • Assisted in overseeing daily store operations Achieved productivity goals set by division standards Led team to achieve corporate sales goals and initiatives
  • Performed multiple administrative duties in order to achieve sales goals, manage shrink, and balance labor hours against profit margins.
  • Accomplished sales goals by minimizing stress in the work place and making the job at task run as smoothly as possible.
  • Used creative ideas such as displays, signage, suggestive selling, microphone advertisements, and sampling to meet sales goals.
  • Conduct shift huddles to communicate effectively to each employee what their individual sales goals are and how to achieve them successfully.
  • Opened store, set sales goals, counted safe, make bank deposits, any and all other shift lead duties
  • Coach and develop CSR's on their shift per standard and as needed to ensure shift sales goals are met.
  • Trained, coached, and developed sales associates on product knowledge and selling skills to achieve store sales goals.
  • Aligned management sales goals with the capabilities of the store to make the most profit our of our workforce.
  • Worked closely with the general manager to ensure customer satisfaction and continue to meet and exceed all sales goals.
  • Conducted team huddles before all shifts started and communicated all sales goals for the day and for the week.
  • Manage team of up to 4 employees to meet and exceed both sales goals and customer service expectations.
  • Discovered customer's needs and appropriately suggested product with every customer to enhance service and meet sales goals.
  • Assumed ownership over team productivity while managing work flow to meet and exceed quality service and sales goals.

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15. Food Safety

average Demand
Here's how Food Safety is used in Shift Leader jobs:
  • Ensured that food safety standards were maintained, and followed established safety and security procedures.
  • Supervised food preparation to ensure that food safety and operations standards were maintained.
  • Participated in various training exercises to promote food safety and customer satisfaction.
  • Follow regulated food safety guidelines in checking food temperatures and equipment.
  • Maintained hygienic environment in adherence to food safety regulations.
  • Maintained quality control regarding food safety and cleanliness standards.
  • Maintained quality of product by following food safety regulations.
  • Maintained food safety regulations and ensured staff safety.
  • Monitored and maintained food safety temperatures and quality.
  • Supervised food safety conditions after becoming ServSafe certified.
  • Instituted numerous improvements in efficiency and food safety.
  • Prepared/handled food; following ServeSafe food safety.
  • Deal with customer complaints and food safety regulations
  • Maintained cleanliness and followed food safety regulation.
  • Supervised shifts while prioritizing food safety.
  • Completed some food safety certification courses.
  • Received food safety training and certification.
  • Helped maintain food safety requirements.
  • Obtained certification in food safety.
  • Trained staff address customers concern, had the ability to ensured food safety, product, and food preparation be maintained.

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16. Daily Operations

average Demand
Here's how Daily Operations is used in Shift Leader jobs:
  • Monitor daily operations, ensuring that guest expectations are exceeded by providing outstanding service and a warm and welcoming environment.
  • Worked closely with restaurant management and assisted in daily operations as related to procurement, production and profitability.
  • Promoted to oversee daily operations to ensure consistent execution and an elevated customer dining and serving experience.
  • Supervised service staff and expedited and delegated job duties as pertained to daily operations.
  • Ensured tower personnel conducted daily operations followed FAA and Army safety procedures and regulations.
  • Trained new employees regarding daily operations and store activities according to corporate/store guidelines.
  • Assisted in daily operations -Made bank deposits -Assisted with inventory -Provided customer service
  • Operated equipment / oversaw daily operations / opened & closed facility.
  • Prepared restaurant and bar to ensure daily operations ran successfully.
  • Completed various opening procedures while assisting management with daily operations.
  • Schedule orders for ingredients to ensure daily operations run uninterrupted.
  • Administered daily operations to ensure productivity, efficiency and profitability.
  • Executed and supervised daily operations of fast food restaurant.
  • Managed all daily operations including opening and closing tasks.
  • Maintained daily operations for entire grocery and consumables department.
  • Directed timely movements, daily operations and humane treatment.
  • Executed daily operations of expertise with customer service skills.
  • Executed daily operations of monitoring all paperwork processed.
  • Executed daily operations of opening and nightly paperwork.
  • Executed daily operations of Human Resource and administration.

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17. Ice Cream

average Demand
Here's how Ice Cream is used in Shift Leader jobs:
  • Scoop ice cream ensuring customer satisfaction while following company procedures.
  • Brewed French pressed coffee, prepared fresh waffle cones using an iron, and scooped ice cream, measuring each serving.
  • Attended Ben & Jerry's University, where I was taught how to sell ice cream efficiently and manage people well.
  • Facilitated opening and closing the store location, customer service, ice cream maker, handling money deposits and close out reports
  • Supervised staff, maintained cleanliness in the store, washed dishes, sanitized ice cream machine and defrost the blast freezer.
  • Used ice cream machine to make the ice cream as well as scooping the ice cream and fulfilling customers' orders.
  • Performed all operational duties including scooping ice cream, creating coffee drinks and service jobs such as cleaning and prepping.
  • Ice Cream server, training new staff, order taker, cashier, shift manager, and counted cash drawers.
  • Manage store, supervise employees, manage orders, make ice cream, sales, prepare merchandise, customer service.
  • Make ice cream, take inventory, cashier, assist customer with flavor decisions, Clean backroom and wash dishes.
  • Opened and closed store * Made and sold ice cream/ customer service * Cashier/ counted out monies at end of shifts
  • Open the store, check temperatures of the food and ice creams, complete opening food and paper inventory.
  • Trained on Ice Cream Fountain, Grill, Salad Station, Dishes, Hostess and cashier on front counter.
  • Supervised a crew of 12 personal for a dairy store selling ice creams, milks, and farm produce.
  • Prepared Ice cream for customers to their satisfaction, as well as checking them out at the cash register.
  • Assist customers and fulfill orders, train new employees, stock store and prepare ice cream for the day.
  • Worked cashier, helped customers, made ice cream, cleaned and set up lobby, opened and closed store
  • Managed staff during shifts, cashier, cleaned, opened and closed store, made ice cream & decorated cakes
  • Work in the bakery making cupcakes, cakes, cookie, ice cream and different types of treats.
  • Trained employees in the basics of customer service, making drinks and cakes, and scooping ice cream.

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18. Daily Tasks

average Demand
Here's how Daily Tasks is used in Shift Leader jobs:
  • Assisted supervisor in completion of daily tasks including organization and delegation of jobs.
  • Trained warehouse associates on accountable inventory techniques and daily tasks.
  • General supervision and assisting co-workers in daily tasks.
  • Delegated daily tasks, money management, customer service
  • Motivate team while assigning/organizing daily tasks.
  • Led between three and six personal assistants per shift to complete daily tasks individually designed to better the lives of clients.
  • Cash control, phones, fryers and pizza production, daily counts and reports were all part of my daily tasks.
  • Assumed shift leader position for 18 months, supervising three to four employees, as well as managing daily tasks.
  • Opened/closed store, balanced safe, recorded daily profits, ensured completion of daily tasks by all team members.
  • Monitor and direct a team of staff of 5-10 employees to ensure daily tasks are being completed as required.
  • Keep records of employees attendance, assign daily tasks, and make sure all food and cleaning procedures are followed
  • Compiled a spreadsheet log of daily tasks including auditing cash deposits, food waste, and maintenance tasks.
  • Maintained and prioritized daily tasks and projects including: call logs, appointments, and general errands.
  • Maintained the cleanliness and integrity of the salon through a series of daily tasks and cleaning duties.
  • Supervised shift personnel with regards to daily tasks performed for checking in members and cleaning the facilities.
  • Direct other employees through their daily tasks and interact with customers to provide an excellent shopping experience.
  • Cook clean stock cashier maintenance when necessary take out trash & make sure employees handle their daily tasks
  • Assisted supervisor in planning and execution of daily tasks of keeping die maintenance ahead of die production.
  • Focused and completed goals and daily tasks that were given from the GM and the company.
  • Direct every team member to perform daily tasks to make sure restaurant is to company standards.

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19. Company Standards

average Demand
Here's how Company Standards is used in Shift Leader jobs:
  • Delegated daily job task to employees; ensured operation maintained company standards Communicated with customer by phone, electronically or directly.
  • Maintained store-level compliance with company standards of safety, facility maintenance, postings, notifications and other administrative duties.
  • Completed required paperwork accurately and timely per company standards and followed company guidelines, policies, and procedures.
  • Reviewed all company standards with employees to ensure continuing education and consistently excellent customer service.
  • Provided daily working supervision of associates To ensure company standards are maintained and continually improved.
  • Inspected theaters to ensure conformance to established company standards in cleanliness and maintenance.
  • Conduct responsibilities in a retail sales environment according to company standards and expectations.
  • Promote and execute proper company standards and procedures to ensure consistency and efficiency.
  • Delivered consistent quality products in accordance with company standards and operating procedures.
  • Reported any damaged equipment or any potential violations of company standards.
  • Followed all established restaurant practices and procedures uncompromisingly meeting company standards.
  • Maintained company standards for safety, security, and productivity.
  • Ensured customer satisfaction Cash handling and ran reports Maintained company standards
  • Trained employees based on company standards and governmental regulations.
  • Make drinks according to company standards and/or customer specifications.
  • Exceeded company objectives by maintaining company standards and policies.
  • Completed required workshops accurately and timely per company standards.
  • Prepared quality finished items efficiently per company standards.
  • Trained associates according to company standards and procedures.
  • Manage co-workers and keep customer service to company standards

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20. Phone Calls

average Demand
Here's how Phone Calls is used in Shift Leader jobs:
  • Answered phone calls professionally and efficiently.
  • Answer phone calls by either making arrangements for people to bowl at a later time or answering questions related to bowling.
  • Respond to customer comments or questions in person or on the phone, answer phone calls Promptly, courteously and professionally.
  • Check out customers, complete inventories, paperwork, phone calls, working closely with the general manager and district manager.
  • Open and closed store* Coordinate school/company fundraisers* Made follow up phone calls regarding fundraisers to ensure events go smoothly* Cash handling deposits
  • Greet customers, used POS system, trained new employees, handled cash daily, and took phone calls for complaints/compliments
  • Worked in office answering phone calls, making schedules, taking inventory and making sure office tasks were completed daily.
  • Assisted the administrative assistant in answering phone calls, sending and receiving emails from professors, and answering student questions.
  • Cashier: Answering phone calls and online orders, provided customer service, maintained a friendly and clean environment.
  • Worked as a receptionist answering phone calls, took messages, and monitored individuals who came into the building.
  • Assist with clerical work, attend phone calls, and provide company to kids with autism by means of games
  • Monitored employees telephone calls; prepared daily evaluations forms for all employees who worked in the call center.
  • Required to answer phone calls and write emails, so there is a great deal of communication involved.
  • Handle transactions, large amounts of money, bank deposits, and change orders, answer phone calls.
  • Cashier, customer service, dish washer, take phone calls, problem solver, team player and server
  • Demonstrated effective customer service skills by communicating with customers, and also, by answering phone calls.
  • Responded to incoming phone calls and entered customer ride requests into the online software into the computer.
  • Prepared and maintained accurate records and logs of all radio transmissions, telephone calls and other records.
  • Used the register to take customer's orders, as well as answer phone calls for orders.
  • Sell tickets, Answer and direct phone calls, and sign up guests for the loyalty program.

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21. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Shift Leader jobs:
  • Adhered to standardize innovative production recipes to maintain consistent beverages and guest satisfaction.
  • Provide excellent guest satisfaction and increase productivity standards by utilizing available resources.
  • Inquired about guest satisfaction, anticipated additional needs and future requests.
  • Assessed/monitored/addressed all food quality, guest satisfaction, and facility appearance.
  • Filled out important paperwork regarding stock and guest satisfaction percentages.
  • Worked closely with management to assure guest satisfaction.
  • Monitored servers and ensured guest satisfaction.
  • Oversee shift operations, daily inventory and cash audit, ensure guest satisfaction, ensure proper food handling procedures, etc.
  • Managed a crew of eight team members through delegation and communication, while ensuring guest satisfaction, food quality and consistency.
  • Cut food and labor costs by 7% while increasing sales, food and service quality as well as guest satisfaction.
  • Trusted with a key to the front door, alarm password, safe code, managing employees and ensuring guest satisfaction.
  • Conducted table visits and talked to Guests to ensure guest satisfaction; investigating and resolving food quality / service issues.
  • Worked any shift as needed and always went above and beyond to resolve any conflict as I increase guest satisfaction.
  • Monitor ticket times, food quality, guest satisfaction, handle money procedures, and any issues that may occur.
  • Lead service team in wine sales, ensured guest satisfaction, and provided assistance to co-workers to ensure efficient operations.
  • Ensured outstanding guest satisfaction through constant training and retraining of staff with an emphasis on prompt, detail oriented service.
  • Displayed ability to provide high guest satisfaction and maintained an enthusiastic and enjoyable environment for both guests and team members.
  • Employed an efficient, high-energy approach to service operations to ensure profitability and maintained a high standard in guest satisfaction.
  • Manage interaction between Server staff and Kitchen staff - Ensure guest satisfaction through food quality - Oversee Server activities
  • Assist in managerial responsibilities of running shifts* Guest satisfaction* Help maintain a smooth running shift* Train new employees

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22. Data Entry

average Demand
Here's how Data Entry is used in Shift Leader jobs:
  • Facilitate orientations for new hires and closing managerial duties including data entry and paperwork.
  • Maintained cashier operations and data entry while offering friendly and courteous customer service.
  • Typed and entered customer information into computer and data entry system.
  • Performed data entry of production receipts and inventory adjustments.
  • Recruited new members and completed membership application data entry.
  • Performed data entry and written and electronic documentation.
  • Evaluated items for purchase using data entry program
  • Provided effective and efficient data entry.
  • Performed nightly data entry and inventory.
  • Inventory Control -Time Management -Data Entry
  • Supervised 15 data entry operators.
  • Work with the crew, keeping them in order, count down the drawers and do small amounts of data entry.
  • Answer phones, inventory control, cash handling, data entry, filing, supervise small crew and customer service.
  • Perform a variety of data entry tasks via Microsoft programs (Word, Excel), Outlook, Aloha POS.
  • Shift leader position, training new employees, opening and closing the store, Data entry and inventory every night.
  • Continue processing donor information; update daily statistics sheets; maintain data entry shift reports; and perform special projects.
  • Cashier, inventory, answer phones, stock the floor, internet research, data entry and customer service.
  • Performed clerical duties including, data entry, filing paperwork, emailing, calendar management, and word processing.
  • Greet and provide great customer service to every customer, resolve any customer issues, data entry and cash handling
  • General secretarial and clerical functions such as scheduling, copying, faxing, data entry, and filing.

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23. Sales Floor

average Demand
Here's how Sales Floor is used in Shift Leader jobs:
  • Handled cash transactions-Provided customer service and maintained sales floor presentation
  • Help out the front counter when needed, conduct cash handling transactions, promote store sales and maintain the sales floor.
  • Supervised the sales floor staff and purchased quality products for the health and wellness department of a natural foods co-op.
  • Prepare sales floor work, such as greeting or assisting customers, stocking ingredients, or taking and recording inventory.
  • Responsibilities*Managed the scheduling of delis night staff*Maintained the aseptic cleaning of the deli area and products on the sales floor.
  • Manage sales floor, completing product returns, order voids, customer refunds, cash drops, and change orders.
  • Assist in the daily Cash management, monitor performance and customer service of employees, help manage the sales floor
  • Supervised a staff of 10 people* Maintained sales floor to provide a clean environment* Assisted cooks with general kitchen operations
  • Received and organized Inventory ensuring that it was properly put away and out on the sales floor as needed.
  • Can sustain and recover bakery's sales floor through sweeping, mopping, and wiping all dirty surfaces.
  • Worked extensively on the sales floor to ensure the customer found the right product to fit their needs.
  • Managed morning team to unload truck, process new product and place items on sales floor and stockroom.
  • Delegated to employees to keep the sales floor, cooler, and tobacco product stocked at all times.
  • Cash handling, trouble shooting kiosk/registers, leading sales floor, excellency in customer service, quickly assisting vendors
  • Maintained cleanliness of stockroom, sales floor, cash wrap, kitchen, coolers and showers daily.
  • Stock and arrange areas of the sales floor, including pricing of items upon arrival to store.
  • Plan and execute weekly sales floor resets in a way that the guest experience is not sacrificed.
  • Receive products from vendors, including verification of order accuracy and placement of product on sales floor.
  • Keep the store clean by vacuuming, sweeping, and whipping down the sales floors and counters.
  • Manage sales floor during high volume hours of operation while ensuring compliance with stipulated policies and procedures.

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24. Cycle Counts

average Demand
Here's how Cycle Counts is used in Shift Leader jobs:
  • Facilitated inventory and stock management; conducted routine cycle counts and inventory audits to assist manager and replenish inventories.
  • File daily production reports, print job travelers for work orders and perform cycle counts for final audit/inspections prior to shipping.
  • Perform inventory checks as well as cycle counts on various types of inventory to ensure companies financial profit and integrity.
  • Created daily checklist for inventory cycle counts performed by each warehouse shift which helped inventory reach 98% accuracy.
  • Perform daily cycle counts to keep up with product inventory and make sure discrepancies are at a minimal.
  • Ensured efficient operation for shipping & receiving of trailers, recording inventory balances and cycle counts.
  • Perform cycle counts and problem solving to address any problems that pickers or packers may encounter.
  • Utilize sap to produce cycle counts, look up locations and correct all inventory issues.
  • Planned and executed SKU and warehouse location cycle counts in coordination with Inventory Department.
  • Perform quality assurance audit and cycle counts on all trailers.
  • Safeguard store assets and investigate/fix discrepancies via cycle counts.
  • Assisted in Cycle counts and inventory control issues.
  • Cycle counts preformed every week on warehouse inventory.
  • Perform end-of-day counts and cycle counts for inventory.
  • Perform daily inventory cycle counts as assigned.
  • Cycle counts daily Ordering for c-store.
  • Handled damages and cycle counts.
  • Major duties: Inventory, audits, cycle counts, cost count, and daily DSR.
  • Trained staff, assisted in new store opening, worked with planograms, cycle counts, and inventory Las Vegas, NV
  • Enter information in Navision.Load trucks, prepare BOL's , Perform weekly cycle counts, manage inventory and 2 co-workers.

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25. Inventory Management

average Demand
Here's how Inventory Management is used in Shift Leader jobs:
  • Provided supervision, coaching and leadership in a restaurant environment, including cash handling, food preparation and inventory management.
  • Inventory management, inventory orders, team leadership/organization, customer satisfaction, cash deposits, and promoting community service.
  • Processed stockroom withdrawals, replenished orders, receipts, and computer inventory as required using inventory management systems.
  • Inventory management making sure food is fresh and properly prepared for consumption while providing exceptional customer service.
  • Assisted Inventory Management including stock rotation, floor and display allocation and dead inventory assessment.
  • Till management, bank deposit preparation, assist in completing customer's orders, inventory management
  • Inventory management through company-assigned random item counts and searching for empty inventory daily.
  • Inventory management procedures for current stock and forecasting trends for future inventory supplies.
  • Inventory management, supervision of floor associates, and merchandising new products
  • Inventory management, ordering inventory, stocking inventory, auditing inventory.
  • Converted food supply ordering and inventory management to a paperless system.
  • Till management, bank deposit preparation, store inventory management,
  • Delivered training for new team members for inventory management systems.
  • Inventory management; Customer service; Cash management; Restaurant operations
  • Improved store appearance through inventory management and product placement.
  • Inventory management including both supply ordering and quarterly inventory.
  • Increased customer loyalty through aiding in inventory management control.
  • Worked until close which included inventory management and cleaning.
  • Performed some inventory management and placed inventory orders.
  • Inventory management and assisting in weekly inventory orders.

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26. Safe Environment

average Demand
Here's how Safe Environment is used in Shift Leader jobs:
  • Promote appropriate social integration in safe environment monitoring overall facility systems.
  • Coordinate breaks, Filing customer documents, customer service, maintain and operate a clean and safe environment for the dogs.
  • Fed and administered medications to dogs and cats *Instructed the staff *Gave the animals a loving and safe environment to play in
  • Provide a clean and safe environment for the customer, and uphold a high standard of customer service at all times.
  • Maintained clean and safe environment in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Integrate HES into day-to-day job performance, as well as, maintain a safe environment for all customers and employees.
  • Trained new team members while focusing on the quality of materials and the importance of working in a safe environment
  • Worked back stock, put freight away, cleaned and maintained a clean and safe environment for customers and employees
  • Run cash register, prepare and cook food for customers, help maintain a clean and safe environment.
  • Coached employees on policies and procedures to ensure a clean and safe environment for customers and co-workers.
  • Applied safety guidelines at all times to ensure a safe environment for the people in the store.
  • Maintained clean and orderly establishment such as mopping floors, cleaning, and providing a safe environment.
  • Maintained clean and safe environment, including in the kitchen, dining room, and work space.
  • Maintained a clean and safe environment, including the kitchen, bathrooms, and building exterior.
  • Prepare consistent and high quality smoothies, promote products and maintain a clean and safe environment.
  • Make difficult and fair decisions for employees and customers to have a calm and safe environment.
  • Maintain a safe environment for customers and coworkers by ensuring restaurant health codes are consistently met.
  • Lead a team in a kitchen, keeping a safe environment around me and my coworkers.
  • Initiate fun and educational activities while maintaining a safe environment for members and staff alike.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, and parking lot

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27. Safety Procedures

average Demand
Here's how Safety Procedures is used in Shift Leader jobs:
  • Conducted orientations and training of new personnel, review and evaluate information regarding safety procedures and hazards.
  • Ensured overall restaurant operated in accordance with all quality and safety procedures by performing periodic Q.A.
  • Created a safe working environment for personnel working in sanitation, maintained chemical safety procedures.
  • Enforced strict adherence to food service sanitation/safety procedures in accordance with Public Health regulations.
  • Supervised team members Applied safety procedures and policies as outlined in Department Safety Manual.
  • Ensured all food safety procedures were strictly adhered to according to sanitary regulations.
  • Demonstrated the ability to communicate safety procedures and instructions to new employees.
  • Maintained a clean and organized working environment by following all safety procedures.
  • Ensured all personal followed all safety procedures and documentation of safety deficiencies.
  • Trained new employees demonstrating equipment operations and work and safety procedures.
  • Oversee and enforced safety procedures as well as safe equipment operating procedure
  • Direct safety, security and fire prevention procedures and safety procedures.
  • Used industrial cleaning agents and equipment following appropriate safety procedures.
  • Supervised and executed campus safety procedures at Seton Hall University.
  • Follow proper sanitation and safety procedures with all kitchen equipment.
  • Maintain safe operations by adhering to safety procedures and regulation.
  • Preformed accurate safety procedures and strictly followed safety rules.
  • Managed and maintained sanitation and safety procedures and policies.
  • Conduct employee training in equipment operations and safety procedures.
  • Followed all store safety procedures carefully.

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28. Customer Relations

average Demand
Here's how Customer Relations is used in Shift Leader jobs:
  • Support and assist Customers and Customer Service Reps with technical issues and recommendations and foster positive customer relationships.
  • Motivated employees through persistent personal improvement with customer relations, quality control and proper input of transaction adjustments.
  • Directed calls to appropriate individuals and departments -Built long-term customer relationships and advised customers on purchases and promotions.
  • Work directly with customer cashier transactions, establishing excellent customer relations, and successfully managing customer issues.
  • Worked in a safe and efficient manner Skills Used Organization Leadership Customer relations and service Time management Efficiency
  • Team member preparation* Loading and unloading rail cars* Order tracking and inventory* Customer relations* USDA Inspection* Forklift operator
  • Achieved multiple 100% customer satisfaction ratings using customer relationship and communication skills as acting store manager.
  • Complete bank deposits and inventory sheets* Trained and experienced in customer relations* Very familiar with health department regulations
  • Ensured rentals were properly checked out and returned using company software while maintaining positive customer relations.
  • Developed positive customer relationships through friendly greetings, ascertaining customers needs, and Extraordinary Customer Care.
  • Maintain customer relationships by providing them with exceptional customer service as well as quality products.
  • Provided technical support to Customer-Service Representatives and Quality Control analysts and maintained positive customer relations.
  • Handled inventory and banking/cash handling duties as well as store cleanliness and customer relations/satisfaction.
  • Involved with coaching and staff development to improve effectiveness in customer relationships and retention.
  • Managed special projects and traveled extensively to establish and maintain effective customer relations.
  • Demonstrated ability to build lasting customer relationships through repeated friendly, professional transactions.
  • Utilized excellent customer relations skills to turn occasional customers into regular clients.
  • Generated business through quality customer relations while supervising and training new employees.
  • Maintained positive customer relationships to create brand loyalty and increase customer retention.
  • Enhanced customer relations and interactions to increase sales and customer satisfaction.

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29. High Standards

average Demand
Here's how High Standards is used in Shift Leader jobs:
  • Recognized for excellent communication skills and for maintaining high standards.
  • Maintained high standards of plant housekeeping and safety awareness.
  • Performed quality assurance to maintain consistently high standards.
  • Maintained high standards of exceptional customer service.
  • Key holder, relating and communicating with customers, maintaining high standards of store quality, oversight/guidance and training of associates
  • Provided management and leadership to a team of employees, ensuring they followed the high standards necessary to satisfy customers.
  • Energized, empowered, and enabled others to seek better solutions and set high standards and continuously raise the bar.
  • Maintained high standards with staff and store appearance which allowed the store to pass several inspections with high marks.
  • Managed the night crew and maintained high standards of customer service in a high-volume, fast paced environment.
  • Oversee and lead crew of 7 Ensure high standards of customer service including prompt handling of any complaints.
  • Monitor and maintain high standards of food including good health department scores, great customer service and hygiene.
  • Managed the daily operations of a $2M kitchen, maintaining high standards through NSF and Regional Inspections.
  • Maintain high standards of cleanliness and order to ensure customer satisfaction and safety to the food stream.
  • Provided high standards of customer service to all guests by processing and presenting food and drink orders.
  • Have a good working knowledge of all equipment Maintain high standards of service throughout the operational day.
  • Set employee expectations for high standards and quality of work while ensure freight deliveries arrive/depart on time.
  • Interacted with the public and maintained high standards of customer service during high-volume, fast-paced operations.
  • Managed a team to ensure compliance and enforce the company's high standards with the team.
  • Assisted in achieving sales growth through maintaining high standards in quality, service, and cleanliness.
  • Formulated procedures, awareness of associate safety, and high standards for product development and processes.

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30. Truck Orders

low Demand
Here's how Truck Orders is used in Shift Leader jobs:
  • General shift maintenance* Scheduling and truck orders* Training Manager
  • Truck orders and weekly/monthly inventory.
  • Managed hot bar, food cooking, salad case, cheese island, receiving truck orders and making truck orders.
  • Trained new employees, inventory, truck orders, count safe, stock store cooler, enter reports in computer.
  • Make and complete truck orders, hire and train staff on new products and policy and procedures per Taco Bell standards
  • Maintained cash drawer, maintained coffee station, checked in and put away truck orders, morning paperwork, etc
  • Open/Closed restaurant, ran the store, managed employees, made weekly work schedule, did truck orders.
  • Place truck orders, inspect products on truck orders, and check off product on corresponding invoice sheet.
  • Assisted with developing restaurant truck orders and data entry into Microsoft Excel; created spreadsheets for company reports.
  • Job Description: Worked with other employees, people skills, cleaning, and working truck orders.
  • Open and close the store Count registers Supervise shifts Inventory counts Truck orders Daily deposits Customer service.
  • Used management skills to complete daily and weekly paperwork, received truck orders of weekly supplies.
  • Provide accurate, daily audits on inventory and create truck orders for daily/weekly projected net sales.
  • Create schedules along with truck orders weekly, and preform an accurate count of inventory nightly.
  • Truck orders: entering/receiving into the system, checking for accuracy and overall quality of shipment.
  • Book keeping, truck orders, open/ close store, lead my team, interact with customers
  • Supervised shifts, opened the store, did truck orders, and managed the banking.
  • Handled Daily Bank Deposits, Truck Orders incoming and outgoing while also providing Excellent customer service
  • Opened store, as well as manage staff and handled customers, managed truck orders.
  • Cashier, cook, counting safe, counting inventory, putting in truck orders.

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31. High Volume

low Demand
Here's how High Volume is used in Shift Leader jobs:
  • Balanced maintaining consistent wood-fire oven temperatures with high volume pizza making.
  • Promoted to a shift leader soon after because of my ability to work in a fast paced and High volume environment.
  • Supervised shifts of 8+ members in interacting with customers to provide high customer service through fast paced and high volume operations.
  • Noted For having one of the highest customer satisfaction ratings, and received a high volume of positive comment cards.
  • Fast-paced work environment, high volume service, problem solving on the fly, making sure guest has an awesome time
  • Managed the customer service floor in a high volume incoming/outbound marketing firm providing health supplements and vitamins to targeted customers.
  • Fast and efficient bar and table service in a high volume establishment with great local clientele augmented by heavy tourist traffic
  • Supervised, coordinated, and routed up to 15 delivery drivers and production at a high volume, busy location.
  • Lead a team, of fourteen engineers, to enable quality high volume production to launch Intel Atom product line.
  • Handled high volumes of cash, balanced cash drawers and made appropriate transaction of currency to safe per company policy.
  • Led team in administering exams and accommodations during periods of high volume requests such as midterms and during finals.
  • Maintain daily duties for bar maintenance, work in high volume atmosphere while providing great customer service to guests.
  • Provided customer service in a high volume sports bar that catered to hundreds of patrons in a college town.
  • Maintained a high volume of 100cars/hr daily, as well as managing the money, customers, and employees.
  • Maintain a calm exterior presence during periods of high volume or unusual events and keeping store operating to standards.
  • Led a team of 9 guards in monitoring a high volume of Plant traffic during peak hours and days.
  • Assisted in setup and service in high volume catering for events like the Denver National Western Stock Show.
  • Work included high volume of scheduling, receive and dispatch of company products, vehicle and trailer rentals.
  • Maintained calm demeanor during periods of high volume and set the pace for the rest of the staff.
  • Managed food service staff in preparing and serving a specialized health food menu in a high volume restaurant.

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32. Quality Standards

low Demand
Here's how Quality Standards is used in Shift Leader jobs:
  • Observed and evaluated workers and work procedures to ensure quality standards and service against store/regional performance goals.
  • Provided customer service and sales functions for busy specialty restaurant ensuring high quality standards.
  • Maintain maintenance and cleanliness of the facility which exceeds customer satisfaction and quality standards.
  • Supervised other employees - Interacted with customers to ensure satisfaction and quality standards were exceeded
  • Monitored and achieved daily production goals and maintained high quality standards.
  • Monitored and evaluated staff performance to ensure quality standards and service.
  • Verified raw materials to quality standards and adherence to specifications.
  • Maintained efficient order-times and quality standards through leadership and observation
  • Maintain restaurant cleanliness in accordance with company quality standards.
  • Register cash out/earnings management * Opened and closed store (key holder) * Maintained high quality standards and proper food prep
  • Managed Inventory and Quality Standards, always ensuring procedures were done correctly and the right people were in the right place.
  • Maintained leadership of a team under minimal supervision while communicating, training, and promoting quality standards with team members.
  • Analyze SPC quality charts for runs, trends, and timeliness of entries and adjustments to maintain in-process quality standards.
  • Monitor, sample and analyze plant production processes so that material meets quality standards with respect for color and gradation.
  • Directed personnel in maintaining ordered temperatures, pressures, levels, and rates to meet planned production and quality standards.
  • Complied consistently with standard portion sizes and cooking methods, quality standards and kitchen rules, policies and procedures.
  • Maintained safety and quality standards with Hazard Awareness Through Live Observation (HALO) and oversaw daily equipment checks.
  • Train crew, Handle money, Direct the flow of business, make sure brand and quality standards are upheld
  • Assist other stores as necessary and train sales associates in accordance to company s quality standards and policies.
  • Provided support to individual assembly lines in order to help them meet daily production quotas and quality standards.

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33. Greeting Customers

low Demand
Here's how Greeting Customers is used in Shift Leader jobs:
  • Created a positive atmosphere by greeting customers upon entering establishment and provided a pleasant and friendly shopping experience.
  • Maintain professionalism while greeting customers as they enter establishment and while handling customer complaints.
  • Maximized customer satisfaction by greeting customers daily and resolving any service issues promptly.
  • Provide customer service, including greeting customers and accurately answering questions.
  • Provided customer service by greeting customers, taking orders, preparing and serving food, beverages, and various special requests.
  • Be time sufficient with greeting customers, taking orders, and cashing all customers out along with correct change.
  • Provided excellent customer service by greeting customers, taking orders, and efficiently operating the cash register.
  • Provide great customer service by greeting customers and answer any inquiries regarding their tanning needs and experience.
  • Shift lead duties, greeting customers, cashier, overseeing employees, opening and closing duties.
  • Front of the house customer service including greeting customers, taking and preparing customers' orders.
  • Front register, taking orders and greeting customers* Keeping store clean* Make sure employees are performing duties
  • Perform customer service duties, including greeting customers, providing assistance, and completing transactions.
  • Cashier, Organizing Stock, Money Handling, Data EntryClosing Duties, Greeting Customers, Cleaning
  • Ensured great customer service by greeting customers, walking around restaurant talking with customers.
  • Managed customer service, including greeting customers, order taking, and collecting payment.
  • Provide customer services, including greeting customers and assessing and responding to customer needs.
  • Make sure employees perform job required tasks, greeting customers and answering questions.
  • Managed all operations from greeting customers to the quality and speed of service.
  • Exhibit a cheerful and helpful manner while greeting customers and preparing their orders.
  • Trained for answering phone calls and greeting customers with company salutations every time.

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34. Product Quality

low Demand
Here's how Product Quality is used in Shift Leader jobs:
  • Assist with monitoring product quality, product inventories, production rates, delivery schedules & coordinating/prioritizing of emergency maintenance resources.
  • Guaranteed customer satisfaction and product quality through professional communication and adhering to company policy.
  • Facilitated product quality control, ensured maintenance of equipment, and managed production staff.
  • Managed and developed Associates to execute outstanding product quality and customer service.
  • Prepared products and maintained product quality and monitored all service equipment.
  • Performed inspections to ensure completion of sanitation standards and product quality.
  • Instituted product quality benchmarks and assessed product samples to confirm consistency.
  • Enforced product quality standards in accordance with customer approved instruction sheets.
  • Insured product quality and advocated for great customer appreciation and communication.
  • Shift leaders have many responsibilities beyond customer satisfaction and product quality.
  • Receive food and beverage deliveries verifying product quality and quantity.
  • Ensured product quality and excellent customer service is being implemented.
  • Improved product quality by evaluating processes and implementing changes.
  • Maintained product quality and customer service relationships.
  • Maintained product quality and rotation.
  • Maintained product quality and inventory.
  • Adhered to all operational standards regarding customer service, food preparation, inventory control, product quality, and store cleanliness.
  • Ensured product quality Counted down tills and prepared daily deposits Unlocked store for opening shifts and locked up store after closing shifts
  • Recommended or implemented measures to motivate employees and to improve production methods, equipment performance, product quality, and efficiency.
  • Lead and motivate employees to move quickly and maintain excellent product quality, and ensuring needs of customers always come first.

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35. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in Shift Leader jobs:
  • Communicate with customers* Handle customer orders in a timely and respectable fashion* Manage weekly inventory and order, bank deposits and paperwork
  • Minimized overstock by procuring supplies/equipment and controlling weekly inventory for corrective action planning to ensure quality and timely service delivery.
  • Monitored and maintained inventory levels and food cost control during assigned shift and completed weekly inventory as needed.
  • Train all new employees on company procedure-Maintain cash records-Assist Assistant manager with hiring process-Ensure excellent customer service- Weekly Inventory
  • Maintain friendly and prompt customer service* Staff development* Daily and weekly inventory* Food ordering* Cash deposits
  • Ensured quality control standards were maintained, prepared weekly inventory reports and submitted to superior.
  • Trained and Coached Employees-Responsible for Keeping Store Cleaned-Customer Service Support-Nightly and Weekly Inventory
  • Conducted nightly and bi-weekly inventory counts for multiple locations in Philadelphia.
  • Supervised daily and weekly inventory counts while maintaining appropriate inventory levels.
  • Train new employees/Perform weekly inventory reports/opening and closing of the restaurant.
  • Assembled weekly inventory needs, received delivery and verified shipment.
  • Assisted in the daily cash management functions and completed weekly inventory
  • Completed the weekly inventory and ordered departmental supplies.
  • Organized weekly inventory reports for the inventory department.
  • Created product inventory spreadsheet and monitored weekly inventory.
  • Conducted weekly inventory and maintained efficient product levels.
  • Completed weekly inventory and handled daily deposits.
  • Do daily/weekly inventory and submitting in computer.
  • Assist in weekly inventory Standard Operating Procedures.
  • Processed weekly inventory and re-orders as needed.

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36. Daily Routines

low Demand
Here's how Daily Routines is used in Shift Leader jobs:
  • Instructed daily routines to fellow employees Key Holder / Money Handling Regulated store inventory Customer Service and troubleshooting Counseled employees
  • Supervised team members through daily routines Maintained customer satisfaction with speedy service.
  • Directed other employees through daily routines and ensured customer satisfaction.
  • Direct and supervise employees with daily routines, assist managers with their daily task and provide exceptional customer service to customers.
  • Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
  • Supervised crew members, I was responsible for directing employees throughout the day with daily routines and variety of tasks.
  • Directed and motivated employees in their daily routines and performed managerial duties when a manager was not on duty.
  • Direct other employees on daily routines and interact with guest to make sure my guest have a satisfactory experience.
  • Directed a team of nine employees through their daily routines and ensured customer satisfaction through training employees properly.
  • Directed employees through daily routines and interact with customers to make sure they have the best experience possible.
  • Directed employees through their daily routines and interacted with customers to ensure they have a quality experience.
  • Direct staff through their daily routines interact with customer to make sure they have an excellent experience.
  • Direct other employees through their daily routines and interact with customers to make sure they are satisfied.
  • Directed employees through daily routines ensuring quality products & fulfilling customer orders on a timely basis.
  • Managed other employees through their daily routines and interacted with customers to ensure a satisfactory experience.
  • Directed other employees through their daily routines to make sure customers had a satisfactory experience.
  • Direct other employees through their daily routines while interacting with guest to insure great customer satisfaction
  • Directed employees through their daily routines and interacted with guests to ensure an exceptional experience.
  • Provide leadership to manage the team during shifts and direct employees through their daily routines.
  • Direct other employees through daily routines; trained new employees; Great Team work.

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37. Positive Attitude

low Demand
Here's how Positive Attitude is used in Shift Leader jobs:
  • Promoted three times and consistently recognized by management and corporate office on positive attitude and ability to deliver superior customer service.
  • Promoted positive attitudes among coworkers to maintain industry standards, effective and pleasant costumer experience and efficient nightly close.
  • Maintained a positive attitude and clear communication in a high stress restaurant environment.
  • Provided excellent communication and a positive attitude in order to accomplish company goals.
  • Established and maintained strong customer relationship through excellent customer service and positive attitude.
  • Maintained a positive attitude towards customers and ensured 100 percent customer satisfaction.
  • Maintained a positive attitude while providing excellent customer service to each customer.
  • Promoted customer relationships through a positive attitude and willingness to listen.
  • Greeted all customers with a positive attitude and assisted with deli selections
  • Maintained positive attitude for employees support and customer satisfaction too.
  • Provided quality customer service with friendliness and a positive attitude.
  • Managed and motivated six crew members with a positive attitude and an outstanding work ethics, to offer excellent customer service.
  • Serve the clients with excellent and positive attitude, handle cash, maintain the restaurant clean and close it.
  • Act as a mentor figure to other team members, and lead the shift with a positive attitude.
  • Demonstrate patients and positive attitude with crew and customers, and ensured team members received the appropriate training.
  • Acquired several certifications to operate equipment, and was very well respected for positive attitude and work ethic.
  • Time management, chemicals, taking temps, general cleaning customer service, communication and positive attitude.
  • Worked with POS and greeted customers with a very positive attitude as well as served customers.
  • Trained staff to deliver superior services to residents and maintain positive attitude relations at all times.
  • Awarded multiple Employee of the Month awards due to positive attitude and dedication to quality service.

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38. Computer System

low Demand
Here's how Computer System is used in Shift Leader jobs:
  • Supervised the operations of a specified shift, generated activity schedules and inventoried deliveries into the local computer system.
  • Receive and record information required for registration in a computer system.
  • Used computer systems to enter store information and document financial activity.
  • Counted end-of-shift inventory and entered data into the computer system.
  • Entered restock merchandise in computer system for inventory control.
  • Managed website and provided technical support for computer systems.
  • Update inventory and customer information utilizing computer system.
  • Enter confidential client information into computer system.
  • Recorded customer information into the computer system.
  • Processed deliveries in computer system.
  • Processed data into computer system.
  • Put inventory into computer system.
  • Count money registers from other cashiers' and put sale's and money information for the day into the computer system.
  • Know the basics of the P&L statement and the paperwork included, using the Taco Bell internal computer system.
  • Trained new employees on the utilization of the computer system, server duties, suggestive selling, and customer service.
  • Prepare a variety of recurring and special reports using the Range Facility Management Support System (RFMSS) computer system.
  • Attend scheduled team or shift meetings Train new employees on customer service, menu items and restaurant computer system.
  • Train workers for sorts, assign sorts to the workers, enter hour and sorts into computer system.
  • Assembled and inspected computer systems for AT&T, Xerox, Motorola and other large corporate companies.
  • Demonstrated attention to detail while repairing equipment as to not interrupt the computer systems or damage the equipment.

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39. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Shift Leader jobs:
  • Operated computerized register with cash and credit card transactions.
  • Received cash and processed credit card transactions accurately.
  • Handle money deposits/closing out credit card transactions for stores & provide quality customer service, which includes making the product.
  • Work directly with customers, handle cash and credit card transactions, respond to customer complaints, inventory food products
  • Accounted for $1000s of dollars of cash and credit card transactions at the beginning and ending of shifts.
  • Managed and supervised cash and credit card transactions, and was in charge of making appropriate corrections and refunds.
  • Handled all cash and credit card transactions both in person and via telephone in quick serve restaurant environment.
  • Handled cashiering, responsible for end of day balancing of monies received and all credit card transactions.
  • Handle cash and credit card transactions, and responsible for safe reconciliation and safe deposit of money.
  • Counted safe, register, and credit card transactions to maintain an accurate balance of store sales.
  • Operated cash registers and performed cash, check and credit card transactions with 99% accuracy.
  • Operate till and accurately manage money, credit card transactions, and gift card redemption.
  • Counted drawers and deposits for the day, handle all cash & credit card transactions.
  • Operated a cash register with cash and credit card transactions with 96% accuracy.
  • Completed weekly inventory reports and handled cash and credit card transactions using cash register.
  • Count, record, and secure all cash money and credit card transactions.
  • Take and process cash and credit card transactions and return change and receipts.
  • Process cash and credit card transactions, inventory management, and employee management.
  • Take orders for costumer's and handle cash and credit card transactions.
  • Operated a cash register to process cash and credit card transactions.

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40. Front Counter

low Demand
Here's how Front Counter is used in Shift Leader jobs:
  • Manage store operations during shifts, including all food prep, front counter productivity, customer complaints and delivery driver schedules.
  • Front counter cashier: customer service, took orders, gathered orders, and kept the lobby clean and organized.
  • Work as front counter and drive-up customer service taking orders, processing payments, and delivering food to the customer.
  • Assigned to coordinate the performance and objective of Front Counter Associates and to meet the goals of the corporation.
  • Run shift as needed prep veggies and meats make breads and stock front counter take payments make money deposit drops
  • Bread maker, cold table and customer service, dressed sandwiches, ran front counter and register.
  • Redesigned and implemented improvements in front counter practices that were adopted by other stores in the franchise.
  • Train New Employees, Scheduling, helped Manager with their duties, front counter, counted registers
  • Front counter, cleaning, restocking, answering phone, customer service, money handling.
  • Certified in all areas of company training program for front counter, kitchen, etc.
  • Managed the front counter, interacted with customers, and made things run smoothly.
  • Started as a front counter cashier and worked my way up to Shift Leader.
  • Inventory of Products, Grill Cook, Maintain Front Counter and Drive-Thru and Management Training
  • Maintain stock in bakery racks behind the front counter and make baked goods.
  • Help customers place their orders by phone or at the front counter.
  • See to the day to day operations of kitchen and front counter.
  • Run the front counter and cash registers, open and close store.
  • Cleaned and organized the store, including the front counter and displays.
  • Established customer service skills at the front counter and cash register.
  • Serve customers at front counter with a positive and friendly attitude.

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41. Customer Questions

low Demand
Here's how Customer Questions is used in Shift Leader jobs:
  • Answer customer questions about product ingredients and preparation; suggest appropriate items to compliment customer orders.
  • Maintained friendly attitude and followed all store interaction protocols while answering customer questions.
  • Followed store interaction protocols while answering customer questions and processing payments.
  • Refined communication skills by assisting co-workers with customer questions.
  • Provided accurate information in response to customer questions.
  • Answered customer questions and provided quality customer service.
  • Researched customer questions if no current information available.
  • Answer customer questions and resolve issues promptly such as scheduling a fundraiser or dealing with an unhappy customer.
  • Open and close store Answer customer questions and resolve complaints Rent and check-in movies along with general store maintenance
  • Maintain member accounts, answer customer questions, provide information on company promotions to staff and customers.
  • Answer customer questions about product knowledge in person and over the phone, transferring calls when needed.
  • Memorize menu items and ice cream flavors in order to answer customer questions quickly and effectively.
  • Answer customer questions and address customer issues and concerns in person and or via phone.
  • Answered customer questions and addressed problems and complaints in person and via phone and e-mail.
  • Handle deposits, inventory forms, vendors, customer questions and complaints, etc.
  • Answer customer questions and resolve issues promptly either in person or over the phone.
  • Answered customer questions and solved problems, often without needing to contact the manager.
  • Try to answer any customer questions or help resolve any customer disputes.
  • Assist management on with running the restaurant and customer questions or concerns.
  • Well practiced in attending phone calls as well as answering customer questions.

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42. Osha

low Demand
Here's how Osha is used in Shift Leader jobs:
  • Enforced proper OSHA cleaning regulations and worked with health inspectors regularly
  • Maintained a clean, sanitary, and safe restaurant environment in compliance with the Orange County Health Department and OSHA regulations.
  • Follow OSHA regulations by ensuring that the restaurant is a safe place for Team Members to work and customers to visit.
  • Managed 4 employees as they performed their duties, making sure safety procedures were followed and all OSHA regulations complied with.
  • Worked closely with OSHA/WISHA Standards, monitored work crew for safety equipment, violations of safety policies, and workplace hazards.
  • Prepared food, as specified, observed all FDA and OSHA guidelines, and maintained orderly eating or serving areas.
  • Support the Safety Management to meet the requirements of OSHA, EPA, DOT, and State Laws and Regulations.
  • Maintained a clean environment, within OSHA standards, at all times allowing work to move forward without slowing.
  • Trained my guys to be good workers and never had any injuries and became OSHA certified to drive forklifts.
  • Supervised evening shift personnel ensuring they were in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
  • Ensured all safety measures were in accordance with OSHA and Materials Safety Data Sheet (MSDS) standards.
  • Work with MEK to thin chemical glue label and shipped Strictly adhere to DEA, DOT and OSHA regulations
  • Enforce all safety and shop rules and restrictions in compliance with OSHA, 5-s, and ISO guidelines.
  • Ensured cooking staff wore gloves and performed proper hand washing and hygiene in accordance with OSHA standards.
  • Company trained for task completion, and all safety procedures according to FDA and OSHA standards.
  • Assured enforcement of company and OSHA safety policies and was assigned as the plant safety manager.
  • Maintain core training certifications including CPR/FA, OSHA, CPI, MAP and Driver Safety.
  • Reinforced Cal OSHA regulations and trained over 10 new team members in safe work practices.
  • Comply with all OSHA, State and local health and safety standards for the industry.
  • Enforce safety, health, and security rules, following OSHA and company regulations.

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43. Efficient Service

low Demand
Here's how Efficient Service is used in Shift Leader jobs:
  • Developed reputation as efficient service and administrative tasks to resolve customer issues quickly and efficiently.
  • Developed reputation as an efficient service provider.
  • Develop reputation for prompt, efficient service with high level of accuracy, receiving promotion within one month of being hired.
  • Guided employees to provide the most efficient service, assisted in training of new employees, and completed inventory weekly.
  • Interact with guests in courteous and professional manner and respond to their needs ensuring accurate and efficient service.
  • Managed floor sales during peak hours of operation to ensure courteous, accurate and efficient service.
  • Responded to written and telephone requests for customers requests of items in-stock for efficient service.
  • Received several compliments on quick and efficient service as well as pleasant customer service skills.
  • Provide accurate handling of money for all sale transactions, Offered polite and efficient service.
  • Assist in increasing sales 10% each year while providing friendly and efficient service.
  • Ensured customer satisfaction through effective and efficient service and a clean and pleasant environment.
  • Developed reputation for prompt, efficient service with high level of accuracy.
  • Provide efficient service and interact with customers to sustain an excellent experience.
  • Prepare fast efficient service while delivering great quality food and beverages.
  • Provide customers with courteous, friendly, fast and efficient service.
  • Provided quick, knowledgeable and efficient service to each guest.
  • Schedule staff to provide efficient service and meet payroll budget.
  • Ensured quick, efficient service in a fast paced environment.
  • Delivered professional, courteous, and efficient service to guests.
  • Greet all customers with a friendly and efficient service.

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44. People

low Demand
Here's how People is used in Shift Leader jobs:
  • Conduct weekly meetings to over fifteen people acknowledging achievements and addressing areas for improvement.
  • Respected and responsible individual with successes in protecting security of people and property.
  • Cash handling, managing two to three people, customer service, making deposits, conducting end-of-day shift change, managing inventory
  • Advanced to training and shift lead position where I was responsible for a crew of eight (8) people.
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen cleanup and proper shutdown.
  • Shift leader of 4 people crew to meet quota on daily number of pizzas sold as well as cashier work.
  • Managed over 15 people on dining facility shift, on the job training, preparedness, and serving of food.
  • Shift manager supervised a staff of 10 people; supervised staff and vendors for nightly banquet activities and special events.
  • Supervised a staff of up to 25 people, ensuring that all employees had the resources necessary to be effective.
  • Worked with customers, and had many experiences where I learned how to work with people under many certain circumstances.
  • Managed a team of 2 to 3 people as the manager to ensure tasks within a shift were being completed.
  • Managed a team of fellow employees, enabling me to both lead and work with a diverse group of people.
  • Worked directly over 18-25 people at a time helping to balance workloads to ensure all nightly goals were met.
  • Manage a team of four to six people in a fast paced environment with demand for quality and cordiality.
  • Job Description: Managed a crew of few people, ran registers, made orders, closed down registers.
  • Prepared specialty food for people who have certain food allergies, following specific methods that required quick prep time.
  • Greeted guests, sold product and memberships, worked off commission, cleaning duties, entered people into the computer
  • Learned strengths and weaknesses in my employers as well as mine in order to place people in their positions.
  • Operated juicers and prepared smoothies and juicers for a busy juice bar working with a team of 20 people.
  • Led a crew of 3-4 people on a daily basis to ensure optimum operation of a bleach plant.

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45. Timely Fashion

low Demand
Here's how Timely Fashion is used in Shift Leader jobs:
  • Prepared multiple orders for customers under varying environments in an efficient and timely fashion.
  • Supervised employees on my shift to make sure things ran smoothly and work was completed in a professional, timely fashion.
  • Cooked and took customer orders in timely fashion managed stocking of food and maintain clean sanitary work area documented shift day
  • Helped train associates to proper ways to handling food in a safe and timely fashion.
  • Delegate tasks, complete orders in timely fashion, Make and decorate cakes.
  • Helped ensure all required reports and paperwork are completed in timely fashion.
  • Resolve Tier 1 and Tier2 network issues in timely fashion.
  • Encouraged fellow employees to complete various task in timely fashion.
  • Coordinate delivery trucks load and unload in timely fashion.
  • Complete task set by Store Manager in timely fashion.
  • Switched trailers in timely fashion to ensure efficiency.
  • Conduct breaks in an orderly and timely fashion.
  • Prepare orders as needed in timely fashion.
  • Performed all cleaning functions following established procedures in a timely fashion.
  • Complete resets/revisions in a timely fashion.
  • Ensured that all required reports and paperwork, including the Exceptional Customer Experience worksheet, are completed in a timely fashion.
  • Maintain the store and all other responsibilities in a timely fashion well keeping great quality food and customers happy.
  • Lead and manage operations staff to ensure that business runs smoothly and tasks are completed in a timely fashion.
  • Maintain daily income of freight, which ensure the company that seasonal movies are received in a timely fashion.
  • Responded in a timely fashion to client request regarding billing issues, equipment delivery, and data center access.

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46. Clean Store

low Demand
Here's how Clean Store is used in Shift Leader jobs:
  • Supervised and managed a work crew of roughly 4 laborers per shift while handling and preserving a nice and clean store.
  • Manage shift, manage employees, provide friendly customer service, maintain safe, maintain clean store, take orders on till
  • Assigned daily tasks to employees to make shifts run smoothly as well as maintain a clean store for customers and employees.
  • Maintained a clean store inside and out, as well as stocked shelves on the sales floor and the cooler/freezer rooms.
  • Greet customers, operate cash register, deep fry food, stock, clean store, refill and clean merchandise etc
  • Make Ice, serve ice, sell ice, clean store, handle money, work register, provide customer service
  • Job required customer service skills, preparation of food and drinks, maintaining a clean store, and restock merchandise.
  • Run cash register, assist customers, stock and clean store, supervise store employees, processed store paperwork.
  • Instructed and supervised coworkers, assisted customers, prepared food, maintained a clean store, used cash register.
  • Provide customer service, maintain clean store, empty outside trash, sweep lot, stock coolers and general merchandise
  • Maintain speed of service and labor hours, count drawers, keeping a clean store and putting customers first.
  • Count registers down, make deposit, customer service, ice cream production, clean store, and lockup.
  • Close down & clean store, take final money totals for daily sales and record them in system.
  • Clean store throughout the shift and end of day closing duties including register reconciliation and deposit drop.
  • Served customers at the register, along with auditing registers, and maintaining a stocked and clean store
  • Help customers, clean store, make pizzas, answer phones, input orders, close store.
  • Invoice and inventory management, running the register, stocking inventory, and maintaining a clean store.
  • Maintained clean store, delegated tasks, trained new employees handled customer service issues or complaints.
  • Help customers with orders, stock coolers and store, clean store bathrooms, and outside.
  • Make and take orders, Manage crew members, Clean store, finish and file paperwork.

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47. Entire Store

low Demand
Here's how Entire Store is used in Shift Leader jobs:
  • Oversee entire store operations including checkout and merchandising.
  • Cleaned and organized entire store regularly.
  • Closed the store: cleaned and prepared entire store for the next day, counted out the drawer, and locked up
  • Balanced daily money intake for entire store, executed bank deposits, and filed daily paperwork and month's end reports.
  • Shift managers begin their ALDI experience with an extensive training program and learn what it takes to manage an entire store.
  • Run the entire store alone, know how to preform in all areas needed in the store, basic paper work.
  • Managed daily profits and finances of entire store as well as weekly orders on products that were essential for continual operations.
  • Handled cash register * Assist the guest with their orders, concerns, and problems * Cleaning and stocking the entire store
  • Stock and clean the entire store while taking orders, paying orders out, making and handing the food out.
  • Detail was very important at night so I was to make sure the entire store was faced and clean.
  • Oversee the execution of weekly and monthly merchandising displays as well as promotional and specialty displays for entire store.
  • Assist in reorganizing the entire store the 1st day of every month, and putting up new signs.
  • Facilitated new employee training, as well as maintained visually appealing and effective displays for the entire store.
  • Have the entire store cleaned, restocked, and ready for the morning shift team the next day.
  • Assisted my staff with the cleaning and maintenance of the entire store: interior and exterior.
  • Have experience being lead of an entire store and knowledge of stocking and time management.
  • Organized and maintained all supplies to ensure smooth operation for all shifts in entire store.
  • Participate and lead in several remodels of each department and entire store.
  • Ensured pristine cleanliness of entire store aesthetics for customers and health department.
  • Maintain daily, weekly, and monthly inventory on the entire store.

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48. Sure Customers

low Demand
Here's how Sure Customers is used in Shift Leader jobs:
  • Analyze product selection and specifications of over 700 manufacturers to ensure customers are receiving appropriate recommendations.
  • Provide a bridge between management and non-management team members to ensure customers are receiving excellent service.
  • Monitored product sales activities to ensure customers received satisfactory service and quality of goods.
  • Handled customers returns to ensure customers satisfaction.
  • Make sure my shift takes care of dining room, keep everything stocked and most importantly make sure customers leave happy.
  • Maintain and report daily performance metrics to Plant Steering Committee and ensure customers' build and quality expectations met or exceeded.
  • Up sell products and offer extras through suggestive selling techniques to increase revenue and ensure customers enjoy a positive meal experience.
  • Seat guests, take orders, run food, ensure customers enjoyed their meal and had a good dining experience.
  • Led shifts of 2-10 employees to ensure customers received exceptional customer service without compromising the goals of the company.
  • Monitor the various play stations to ensure customers (usually children and teenagers) are following the safety rules.
  • Insure customers were satisfied with product and if not helped and found a solution to best fit their needs.
  • Perform Daily audits, check- in inventory, ensure customers have clean dinning, and restroom area to enjoy.
  • Maintained a polite and respectful attitude to ensure customers left with an enjoyable experience and became loyal customers.
  • Managed a shift of about 8 employees making sure customers received attention in a fast and efficient manner.
  • Managed eight employees during evening shift, responsible in closing restaurant, and made sure customers were satisfied.
  • Make sure customers have the right order, make sure store is clean and ready for the day.
  • Provided daily direction and communication to staff to ensure customers' needs were met in a timely matter.
  • Participated in outstanding Customer Service, making sure customers got what they needed by assisting and being helpful.
  • Front of House: Run Register, Provide Customer Service, and make sure customers leave happy.
  • Provide customer service in a fast pace environment to ensure customers are satisfied and needs are met.

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49. New Associates

low Demand
Here's how New Associates is used in Shift Leader jobs:
  • Supervised overnight shift* Performed disciplinary action when necessary* Trained new associates* Developed tactics to improve efficiency and performance on overnight shift
  • Trained/mentored new associates in proper sanitary closing procedures, customer service, and corporate policy.
  • Increased management experience by training new associates and acting as supervisor.
  • Coordinated on-the-job training of new associates as requested by management.
  • Developed new associates into pipeline.
  • Assisted management and improved team performance by training and mentoring new associates in efficient pick, packaging, and shipment techniques.
  • Assist customers; handle complaints -- Open and close store front -- Asset protection -- Training new associates -- Marketing -- Sales
  • Train new associates on store processes, policies, and product knowledge as well as demonstrating positive customer service skills.
  • Maintained the cash register on shift, inventory, ran the store safely and efficiently, and trained new associates
  • Trained new associates, planed, assigned and directed work, problem resolution skills, abilities, and experience.
  • Included handling monetary transactions, training new associates, and ensuring each customer had a unique experience.
  • Meet with new associates after training to follow up and check how they like their new position.
  • Trained and coached team members as well as new associates deliver a high standard of customer service.
  • Trained new associates in cashiering, food prep, opening and closing procedures, and safety protocols.
  • Trained and developed new associates in order for them to learn and grow with the company.
  • Trained new associates in cash services by making sure they follow Cedar Fair policies and procedures.
  • Interviewed, trained and evaluated new associates (including shift leaders) and monitored individual progress.
  • Cashier, stock merchandiser, customer service, setting advertisement daily, training new associates.
  • Train new associates on all processes involved with 2nd shift Operations of Atlanta Data Center.
  • Lead a team of employees and participated in the hiring and training of new associates.

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50. Sanitation Standards

low Demand
Here's how Sanitation Standards is used in Shift Leader jobs:
  • Maintained sanitation standards as required by current State and Federal regulations.
  • Monitored and performed food safety and sanitation standards.
  • Maintain boutique cleanliness and sanitation standards.
  • Maintain personal health and sanitation standards
  • Maintained safety and sanitation standards.
  • Maintain and ensure the restaurant meets food safety, cleanliness, and sanitation standards implemented by the company at all times.
  • Trained staff and delegated tasks while guaranteeing all health, safety, and sanitation standards were met and adhered to.
  • Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
  • Assisted other expatriates in the safety training done daily by providing classes on dining facility equipment and sanitation standards.
  • Employed and maintained the AF Form 977, Food Facility Evaluation to ensure health and sanitation standards were met.
  • Take and Prepare Orders, Daily Food Prep, Cook Chicken, Maintain Cleanliness and Sanitation standards, etc.
  • Instructed staff on cleaning of kitchen and dining areas to maintain sanitation standards, and kept appropriate records.
  • Direct the cleaning and up keep of the facility to comply with company and government sanitation standards.
  • Instructed staff on delivering food promptly and professionally; and maintaining safe food handling and sanitation standards.
  • Directed the cleaning and upkeep of the store and complied with company and government sanitation standards.
  • Maintain food safety and sanitation standards and assuring products were readily available during store hours.
  • Adhered to and ensured that strict sanitation standards were followed during and after food preparation.
  • Maintained and enforced all sanitation standards, and ensured the cleanliness of the kitchen.
  • Ensured daily maintenance was performed and high sanitation standards were maintained in the kitchen.
  • Monitored safety and sanitation standards to meet federal, state and local laws.

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20 Most Common Skill for a Shift Leader

Customer Service45.5%
Prep Food6.9%
Customer Complaints6.3%
Food Preparation5.2%
Bank Deposits4.4%
Crew Members3.6%
POS2.8%
Menu Items2.6%

Typical Skill-Sets Required For A Shift Leader

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
36.5%
36.5%
2
2
Prep Food
Prep Food
5.6%
5.6%
3
3
Customer Complaints
Customer Complaints
5.1%
5.1%
4
4
Food Preparation
Food Preparation
4.2%
4.2%
5
5
Bank Deposits
Bank Deposits
3.5%
3.5%
6
6
Crew Members
Crew Members
2.9%
2.9%
7
7
POS
POS
2.2%
2.2%
8
8
Menu Items
Menu Items
2.1%
2.1%
9
9
Inventory Control
Inventory Control
1.9%
1.9%
10
10
Staff Members
Staff Members
1.9%
1.9%
11
11
Customer Orders
Customer Orders
1.8%
1.8%
12
12
Company Policies
Company Policies
1.7%
1.7%
13
13
Retail Store
Retail Store
1.6%
1.6%
14
14
Sales Goals
Sales Goals
1.6%
1.6%
15
15
Food Safety
Food Safety
1.4%
1.4%
16
16
Daily Operations
Daily Operations
1.4%
1.4%
17
17
Ice Cream
Ice Cream
1.4%
1.4%
18
18
Daily Tasks
Daily Tasks
1.2%
1.2%
19
19
Company Standards
Company Standards
1.1%
1.1%
20
20
Phone Calls
Phone Calls
1%
1%
21
21
Guest Satisfaction
Guest Satisfaction
1%
1%
22
22
Data Entry
Data Entry
1%
1%
23
23
Sales Floor
Sales Floor
0.9%
0.9%
24
24
Cycle Counts
Cycle Counts
0.9%
0.9%
25
25
Inventory Management
Inventory Management
0.9%
0.9%
26
26
Safe Environment
Safe Environment
0.9%
0.9%
27
27
Safety Procedures
Safety Procedures
0.8%
0.8%
28
28
Customer Relations
Customer Relations
0.8%
0.8%
29
29
High Standards
High Standards
0.8%
0.8%
30
30
Truck Orders
Truck Orders
0.7%
0.7%
31
31
High Volume
High Volume
0.7%
0.7%
32
32
Quality Standards
Quality Standards
0.7%
0.7%
33
33
Greeting Customers
Greeting Customers
0.7%
0.7%
34
34
Product Quality
Product Quality
0.6%
0.6%
35
35
Weekly Inventory
Weekly Inventory
0.6%
0.6%
36
36
Daily Routines
Daily Routines
0.6%
0.6%
37
37
Positive Attitude
Positive Attitude
0.6%
0.6%
38
38
Computer System
Computer System
0.6%
0.6%
39
39
Credit Card Transactions
Credit Card Transactions
0.6%
0.6%
40
40
Front Counter
Front Counter
0.6%
0.6%
41
41
Customer Questions
Customer Questions
0.5%
0.5%
42
42
Osha
Osha
0.5%
0.5%
43
43
Efficient Service
Efficient Service
0.5%
0.5%
44
44
People
People
0.5%
0.5%
45
45
Timely Fashion
Timely Fashion
0.5%
0.5%
46
46
Clean Store
Clean Store
0.5%
0.5%
47
47
Entire Store
Entire Store
0.5%
0.5%
48
48
Sure Customers
Sure Customers
0.4%
0.4%
49
49
New Associates
New Associates
0.4%
0.4%
50
50
Sanitation Standards
Sanitation Standards
0.4%
0.4%

75,150 Shift Leader Jobs

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