About the Role
We are seeking a results-driven General Manager (GM) of Plumbing Services to lead frontline service operations across our Orange County and Los Angeles territories. This role has full ownership of technician performance, field sales execution, shop operations, and dispatch coordination.
This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service.
What You'll Do
Lead Technician Performance & Development
Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks
Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.)
Own onboarding and 30-day ramp plans for new technicians
Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness
Drive Field Sales Execution
Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates
Coach teams on upsells, drain-to-lining conversions, and membership sales
Leverage tools such as SalesPro AI and performance dashboards to drive results
Provide clear feedback, accountability, and performance management for FSMs
Oversee Shop & Inventory Operations
Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight
Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management
Maintain clean, compliant, and professional facilities aligned with brand standards
Optimize Dispatch & Operational Flow
Align technician availability, job types, and routing with dispatch to maximize capacity and revenue
Support dispatch in real-time problem-solving and route optimization
Review and improve weekly dispatch metrics and scheduling accuracy
Partner Cross-Functionally
Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates
Collaborate with Repipe, Marketing, and other verticals on strategic initiatives
Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights
What We're Looking For
5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations
Proven success leading and developing field teams, including technicians, dispatch, and supervisors
Strong understanding of plumbing service workflows, install standards, and quality control
Demonstrated ability to manage operational KPIs and drive measurable improvement
Experience improving sales performance through coaching, estimating, and customer communication
Skilled in workforce planning, routing, scheduling, and capacity optimization
Data-driven mindset with experience using dashboards and performance analytics
Experience overseeing shop operations, inventory control, and vendor/VMI relationships
Strong problem-solving skills in fast-paced, field-based environments
Excellent communication skills with the ability to motivate and hold teams accountable
Commitment to safety, compliance, and delivering a high-quality customer experience
Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours
$57k-85k yearly est. 4d ago
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General Manager
Maruwa America Corp
Shift manager job in Santa Ana, CA
Maruwa America Corp. is seeking a highly motivated General Manager of Administrative Department to join our dynamic team based in Santa Ana, CA. This role focuses on administration of Maruwa America Corp. with engagement at corporate finance, human resources locally, office management and other daily administrative routines.
Key responsibilities:
Finance:
-Oversee unit-level accounting operations
-Prepare and submit reports to the parent company
-Manage accounts receivable and ensure timely collection
-Monitor and control budget versus actual performance
-Conduct business performance evaluations
-Exercise control over personnel-related expenses
-Manage and optimize cash flow
-Monthly/Annually book closing
-Daily A/P Processing and biweekly payroll processing
Human Resource:
-Drive organizational improvement initiatives
-Develop and implement workforce planning strategies
-Administer personnel transfers and staffing adjustments
-Conduct employee performance evaluations
-Maintain and update compensation structures and salary tables
-Maintain employee's Time and attendance
-Keep up with Fed & State required Training
General Affairs Responsibilities:
-Establish, update and enforce internal regulations
-Communicate official decisions and directives across the organization
-Manage and safeguard company assets
-Provide administrative and clerical support
-Assessment and guidance on the company's compliance status
-Overview Inside Sales's activities
Other Responsibilities:
-Oversee all administrative functions related to the management department of the local subsidiary.
Required Qualifications:
-Japanese Language- Native Level
-Business Administration experience within the US
-Management of administration team within the US
-Strong communication skills in English both verbal and written
-Excellent multitasking and time management skills in fast-paced environment
-Willingness to travel within the US and infrequent travel internationally.
Preferred qualification:
-Finance background
-Accounting background
Employer Information:
Company name: Maruwa America Corp.
Address: 200 E. Sandpointe Ave. Suite 525 Santa Ana, CA 92707
Working hours: Monday to Friday
Holidays: Saturday, Sunday, Public and Company Holidays
Benefits:
- 401K after 6 months
-Flexible Spending Account (FSA) Medical and Dependent Care
-10 paid vacations for the first year
-19 plus paid holidays per policy
-Sick time leave
-Maternity/Parental leave
Insurance: Medical, Dental, Vision Life and AD&D Insurance.
Remuneration: US$95,000-120,000/annually
This is on-site position
★★ ★日本語版の履歴書及び職務経歴書(PDF式)を送付して下さい★★★
$95k-120k yearly 2d ago
General Manager
Big Air USA 3.3
Shift manager job in Buena Park, CA
General Manager responsibilities include:
Design strategy and set goals for growth
Control budgets and optimize expenses
Ensure employees are motivated and productive
Job Description
We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit.
General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.
Ultimately, you'll help our park grow and thrive.
Responsibilities
Oversee day-to-day operations
Responsible for the guest experience in the park along with driving profitability.
Design strategy and set goals for growth
Maintain budgets and optimize expenses
Set policies and processes
Ensure employees work productively and develop professionally
Oversee recruitment and training of new employees
Evaluate and improve operations and financial performance
Prepare regular reports for upper management
Ensure staff follows safety protocols
Provide solutions to issues (e.g. profit decline, maintenance of equipment, employee conflicts, loss of business to competitors)
Requirements
Proven experience as a Manager or similar role
Experience in planning and budgeting
Knowledge of business process and functions (finance, HR, procurement, operations etc.)
Strong analytical ability
Excellent communication skills
Outstanding organizational and leadership skills
Problem-solving aptitude
$57k-105k yearly est. 1d ago
Store Manager
Staples, Inc. 4.4
Shift manager job in Rancho Santa Margarita, CA
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#MGT
#LI-MC1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$39k-58k yearly est. Auto-Apply 3d ago
Catering Manager
TGG Rancho Foothill LLC
Shift manager job in Rancho Cucamonga, CA
Job Description Location: The Great Greek Mediterranean Grill [Insert Location] Job Type: Full-Time / Part-Time (Specify) Reports To: General Manager / Franchise Owner The Great Greek Mediterranean Grill is seeking a dynamic, highly organized, and sales-driven Catering Manager to lead and grow our catering operations. This role is perfect for someone passionate about Mediterranean cuisine, exceptional customer service, and creating unforgettable event experiences.
Key Responsibilities:
Sales & Business Development:
Proactively identify and pursue new catering opportunities in the local market (corporate events, schools, sports teams, private parties, etc.).
Develop and maintain relationships with local businesses, event planners, schools, and organizations.
Meet or exceed monthly catering sales goals through outreach, networking, and follow-ups.
Event Planning & Execution:
Manage all catering orders from inquiry to delivery, ensuring a seamless guest experience.
Customize catering menus based on client needs and budget.
Coordinate logistics with the kitchen and delivery team to ensure timely preparation and service.
Customer Service:
Act as the primary point of contact for catering clients.
Respond promptly to inquiries, provide quotes, and guide clients through menu selections.
Ensure excellent service before, during, and after each event to build long-term client relationships.
Operations & Logistics:
Maintain an organized catering calendar and client database.
Oversee on-site catering events when needed, including setup and breakdown.
Monitor inventory of catering supplies and manage reordering as necessary.
Marketing & Promotion:
Collaborate with the marketing team to promote catering services via social media, email campaigns, and community events.
Represent The Great Greek brand at local expos, food tastings, and networking events.
Requirements:
Previous experience in catering, restaurant management, or event planning (2+ years preferred).
Strong interpersonal and sales skills.
Excellent organizational and time-management abilities.
Knowledge of food safety and handling practices.
Ability to work flexible hours, including some evenings and weekends.
Passion for hospitality and Mediterranean cuisine!
Benefits:
Competitive base salary + commission/bonuses based on catering sales
Meal discounts
Opportunities for growth within the brand
Supportive team culture in a fast-growing restaurant group
Join us at The Great Greek Mediterranean Grill and help share our love of fresh, flavorful food with every event we serve!
$50k-74k yearly est. 18d ago
Catering Manager
Jimmy John's Sandwich Atlas Group Ca 3391Ba
Shift manager job in Rancho Cucamonga, CA
Job Description
Job purpose
To manage the Jimmy John's Catering program in assigned geographical area. Develop and nurture client relationships in order to build the brand and program. Network and develop sales leads through events, cold calling and sampling.
Duties and Responsibilities
• Be a Role Model to new Team Members
• Provide excellent Customer Service
• Adhere to Team Member Handbook Policies and Procedures
• Maintain and foster Company Culture
• Prep and make sandwiches for events when needed
• Maintain Food Safety
• Maintain Workplace Safety
• Work closely with District Manager to meet performance metrics
• Attend monthly General Manager meetings at the Corporate office
• Attend weekly District Manager meetings at the Corporate office
• Work closely with Brand Ambassadors to generate leads
• Cold calling for leads daily, close leads and develop contract clients
• Research and seek out community events and coordinate JJ attendance
• Plan and execute Local Store Marketing strategy with Brand Ambassadors
• Source and maintain client relations
Qualifications
• Must be 18+
• Must have at least 1 year of sales and /or marketing experience
• Must be coachable
• Must have experience in dealing with customer issues
• Must be energetic, enthusiastic, confident, and outgoing
Working conditions
Must be able to work in a moderately loud and fast-moving environment. Jimmy John's stores play music at a moderate level all day. Must be able to avoid distraction and apply safety best practices while using slicer, knives and oven.
Physical requirements
Must be able to stand for length of shift. Must be able to lift up to 30 lbs. Must be able to climb ladder if needed.
$50k-74k yearly est. 6d ago
Kitchen Manager
Knott's Berry Farm 4.1
Shift manager job in Buena Park, CA
The Kitchen Manager assists the Executive Chef and Executive Sous Chef in the daily activities of the Central Kitchen, including hands on safety/sani needs, production and presentation of goods for the park, they assist with par levels, and quality of product. As the Manager of the Kitchen responsibilites include maintaining and establishing dining needs to take over operations of kitchen staff, providing culinary and management experience which consists of, but is not limited to: ordering, establishing item pars, inventory, scheduling, counseling staff, ensuring cleanliness of kitchen, and meeting all budgetary needs.
Salary Details: $68,640 - $80,000/yr. based on prior experience
Responsibilities:
Oversees most daily operation of the Central Kitchen and packaging room production under the direction of the Executive Chefs. Creates production lists based on need and delegates according to other members of the culinary team. Ensures all requisitions are completed in time for delivery to the park, Hotel, Marketplace, and Catering events. They order food on a daily bases, they review line schedules, they count inventory.
Maintains and exhibits a solid knowledge and understanding of all goods and can skillfully apply culinary and cooking techniques consistently. Ensures that product quality, freshness and presentation meet company standards through daily inspection before being sent out for delivery. Standardizes production recipes to ensure consistent quality.Identifies new techniques & presentations. Contributes to creation of menus.
Oversee that appropriate Maintenance and Safety Standards are followed, and that kitchen team strictly adheres to state and federal regulations when it comes to food storage, handling and preparation and other safety and sanitation codes involving culinary utensils, kitchen equipment and overall cleanliness. Maintains Culinary Excellence Standards. Trains, motivates, and manages kitchen personnel and supervises culinary associates.
Monitor's recipes and coordinates with other departments such as Purchasing and Warehouse to maintain essential ingredients and supplies necessary for efficient production in the Kitchen. Assists the Executive Chefs with completing all transfers from CP Kitchen and Packaging Room to outlets throughout the park, including Catering and all In park needs.
Counsels team members and enforces appropriate policies and procedures ensuring compliance of departmental standards. Creates a positive work environment by leading through example. Supervises hourly staff and provides work direction, performance reviews, and coaches the team, providing re-training as needed. Monitor's business flow and reports back any needs to Executive team.
Continually checks the quality of material and condition of equipment and devices used for cooking. Follows established standard operating procedures for reporting repairs and/or equipment failure to other departments such as Foods Base, Maintenance, and Park Services. Informs the Executive Chef of pertinent information and any irregularities occurring in the CP Kitchen operation.
Establishes and maintains productive, professional, and accommodating relationships with other members of management and leadership within the Park's departments. Answers incoming calls to the Kitchen room with a friendly and professional tone.
Completes required, miscellaneous administrative paperwork.
Maintains effective communications with all employees and staff members.
Qualifications:
High school diploma / GED required.
At least 4-6 years of prior, relevant work experience.
At least 3-5 years of prior supervisory/leadership experience.
Basic computer skills, including Microsoft Outlook, Excel, and Word.
California Food Handler's Card.
College or culinary training, or extensive cooking and production experience.
Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives, and dish machine.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
ServSafe Food - Manager level certification required.
Food handler's permit required.
ServSafe Alcohol certification required.
Valid Driver's License.
#LI-KB1
$68.6k-80k yearly 6d ago
Food CPG Innovation Manager
Mareblu Naturals
Shift manager job in Anaheim, CA
Replies within 24 hours Job Goal/Mission: Within 90 days of the role start date, you should be:
Completing day to day tasks and functions required to commercialize new or maintain existing 180Snacks branded and private label products.
Leading project teams, assigning individual responsibilities, enforcing accountability and developing/maintaining timelines to ensure timely completion of projects/tasks.
Working collaboratively with cross-functional teams and contractors to deliver safe, consistent, and most importantly delightful products to our customers in the timeframe required.
Objective Key Results (OKR):
Monitor and control project work identifying and quantifying variances to timelines and budgets and communicating regularly with all stakeholders
Run and/or participate in commercialization meetings, ensuring project decisions are made efficiently and documented
Communicate the project plan and scope. Utilize CODA to develop and share timelines for applicable projects
Work collaboratively with R&D for the development of prototypes and scheduling of plant trials as needed for projects
Work collaboratively with Design for the development of prototypes and scheduling of plant trials as needed for projects
Work collaboratively with Printers for the development of prototypes and initial purchase orders
Employ effective interpersonal time and resource management skills to complete projects
Provide subject matter expertise for the projects managed
Initiate new item setups in Deacom ERP, including BOM setup/maintenance
Assist in SKU maintenance (discontinued items, Deacom clean up, Organic, Non-GMO, Kosher, etc.)
Review/approve internal product specifications
Complete customer forms as required for project initiation/completion
Initiate and complete packaging/graphics projects
Technical Proficiencies:
Bachelor's degree in Business, Marketing, or related field would be helpful but not necessary
Proven experience in project management within the CPG industry would be helpful but not necessary
Passion for building and launching new items into the world
Passion for continuous improvement of processes, automating and reorganizing where possible
Can commercialize in about 1/3 of the time most competent people think possible
Strong time management, planning and prioritization skills
Competent Microsoft skills (Word, Excel, PowerPoint, Outlook, Teams)
Professional written and verbal communication skills, with excellent client facing skills (external) and the ability to communicate at all levels within the organization (internal)
Ability to work with and build effective relationships with sales, plants, suppliers and customers
Ability to learn our business, be a team player and enjoy working in a team-oriented environment
Strong problem solving/decision-making skills, interpersonal skills, and analytical capabilities
Good general understanding of business and financial principles.
Demonstrated work ethic, integrity, and professional conduct
Ability to lead a team and enjoy working in a fast-paced environment
Organized and detail-oriented
Ability to provide artistic vision to Designers that will drive trial and velocity on shelf
Personality Aspects Required for Position
High-stress management (lots of data, know which ones to pay attention to, so not overwhelmed)
Enjoys the full process of being in a conversation simply talking about a cool idea, and a few weeks later watching the forklifts load the container taking a new item to thousands of retail points where customers will experience the product
Takes delight in being one of those rare people that can hold huge amounts of information and maintain both the big picture and small picture
Genuine love for software tools and organizational systems that can scale.
Company Mission, Personality, and Values:
To improve the lives of our customers by providing the most delicious and healthy snacks that beat anything currently in the market in each category we choose to play- thereby making 180Snacks #1 in sales in the selected category and making our retail partners, company members, and investors prosperous.
Obsessively profit-oriented
Key objectives are established for a reason. Words are words. Actions are actions. But only results are results.
They understand that all results should indirect/directly Increase revenue, or decrease cost. If the company is not profitable, and turn that profit into cash, then nobody wins.
Therefore, they are able to prioritize which key objectives to focus on.
And, in order to move forward as efficiently as possible, they are instinctively automation-oriented (ie software, equipment, SOPs). They hate unnecessarily redundant and manual actions.
Salary-exempt. Because no metric matters more than achieving the Key Outcomes, they do whatever it takes to get the project done. Our top players agree to be salary-exempt, in exchange for certain privileges (ie bonuses, flex-schedule, work flow autonomy, etc.)
Self-starter, Self-finisher The buck always stops with them, they are never victims and they take ultimate responsibility. If everyone in the company disappeared right now, they would
still
be able to start/finish any project. How is this possible?
Our top players don't have formal certifications or PHDs. Instead, the secret is that they think in first-principles. Using simple logic, they can visualize what the desired end goal is and the steps needed to get there.
They massively research via books and Google whenever they are stuck on a step…and they always move forward.
They are always restless until they cross the finish line.
Cognizant of competence-based hierarchy. Everyone is treated with respect, but not everyone is equal. We have a competence-based hierarchy, with more rewards awarded to those who take on heavier responsibilities. Our top players are aware of their own unique strengths and weaknesses. When they are outclassed, they listen (they are not resentful). When they are the strongest, they take charge confidently but not arrogantly. As a result, our top players are able to work together during crucial moments. And they give a helping hand when they can. Our top players are learning inside and outside the job, so they can double-down on their strengths, while mitigating their weaknesses.
Emotional support is a “give-take” dynamic [aka working WITH each other] There will inevitably be stretches of time where our Top Players will feel they are alone working on an initiative. Therefore, our Top Players strive for a balance in proactively taking care of each other emotionally, so that the favor can be returned later on. At the same time, our Top Players are primarily motivated in seeing their results, and they are able to “self-validate” themselves. Finally, Top Players understand it is
inevitable
that they will step on each other's toes. They sort it out, then continue forward.
Enjoy the
process
. They understand that huge results mean huge rewards, but also huge costs and huge patience. Therefore, Top Players push multiple initiatives at once, so they are encouraged by seeing smaller wins regularly. Top Players understand it's a
choice
to make it as fun as possible.
Question the Status Quo
We thrive at the epicenter of innovation. We make progress by speaking our minds even when it challenges convention. We lead by championing bold ideas and taking intelligent risks.
Confidence Without Attitude We make decisions based on evidence and analysis, giving us the confidence to act with humility. We foster collaboration by building a foundation of empathy, inclusion, and trust.
Student Always We area community designed to support curiosity. We actively seek out diverse perspectives as part of our lifelong pursuit of personal an intellectual growth. There is always more to learn.
Beyond Yourself We shape our world by leading ethically and responsibly. As stewards of our enterprises, we take the longer view in our decisions and actions. This often means putting the collective good above our own interests.
We believe that an alignment of the company's vision [to shareholders, to customers, to employees] with personal dreams can result in extraordinary meaning, wealth, and fun.
We believe in the motto “you get what you give.”
Benefits Summary:
twice a week COVID testing (vaccinated employees are exempt)
Accrued Vacation PTO
Sick PTO
Monthly Health Insurance Stipend (equivalent to corporate health insurance offerings)
Annual Performance bonuses
Biannual performance reviews
Flex-schedule options (salary-exempt only)
Monthly luncheons, unlimited coffee/tea, social events
Growth Opportunities:
Analyst, Associate, Director, VP roles in Supply Chain, Commercialization, Business Development
Compensation: $48,000.00 - $85,000.00 per year
At 180Snacks, our mission is to be the number one healthy snacking company in the world. We exist to deliver exceptional snacking experiences that help fuel all the everyday heroes fighting for happily ever after.
$48k-85k yearly Auto-Apply 60d+ ago
Food Champion
T&T Taco, LLC
Shift manager job in San Bernardino, CA
Job Description
Resume NOT required. Bypass resume option by clicking 'next'.
No experience required. On-the-job training. Start tomorrow!
Job Purpose
As a Taco Bell team member, you'll help deliver great service and food to our customers.
Duties and responsibilities include but are not limited to
Greet customers, take orders, handle payments, and address questions.
Monitor, prepare and restock food items.
Cook and/or prepare food orders using kitchen equipment in an accurate and timely manner.
Maintain a clean and safe work environment and follow safety procedures.
Work closely with team members to keep everything running smoothly.
Physical Requirements
Must be able to stand for extended periods of time.
Lift and move inventory items, trashcans and other work-related items (up to 50 pounds).
Must be able to: push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, throughout the shift.
$32k-51k yearly est. 11d ago
Prepared Foods Manager
Mothers Market 4.2
Shift manager job in Anaheim, CA
As a Prepared Foods Manager, you'll lead teams across our kitchen, deli, and juice bar, ensuring exceptional food quality, service, and operational excellence.
Hourly Pay: $24/hour - $75,000/year
Benefits: Medical, dental, vision, life insurance, & in-store discounts
What You'll Do
Team Leadership & Development
Supervise and coach staff in the Kitchen, Juice Bar, and Deli covering both front & back of house
Hire, train, evaluate, and discipline team members to maintain high performance and morale
Create a positive culture: recognize achievements, give constructive feedback, and “lead from the front”
Operational Excellence
Ensure food prep meets portioning, plating, and presentation standards
Manage inventory, place orders, minimize waste, and control food cost
Maintain sanitation, safety, and health regulations ensuring compliance and preparing for health inspections
Financial & Administrative Management
Oversee departmental budgets, control labor expenses, and analyze financial variances
Maintain payroll records and POS transaction reviews
Build strong vendor relationships and manage service or maintenance requests efficiently
Customer Focus
Serve as the primary point of contact during customer issues resolving complaints personally and promptly
Foster customer rapport: learn regulars by name and create a welcoming atmosphere
What You Bring
Experienced: 2+ years managing food service operations (preferred 3-5 in similar settings)
Trained: High school diploma/GED required; culinary or hospitality diploma is a bonus
Food-Savvy: Strong understanding of food safety, cooking techniques, and portion control
Leader: Excellent interpersonal, communication, and conflict-resolution skills
Physically Fit: Able to lift up to 50 lbs. (~100 times/day), stand/walk extensively
Adaptable: Available for varied shifts, including weekends, holidays, and across store locations
Hands-on Leadership: Train your team, coach them to excel, and set performance metrics
Impactful Role: Shape food quality, customer experiences, and operational efficiency
Why Join Mother's Market?
You'll be part of a mission-driven company that values wellness, sustainability, and outstanding customer service. We foster an inclusive workplace where team members are respected and encouraged to grow.
Equal Opportunity Employer
Mother's Market is proud to be an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.
Make Health Your Mission-Apply Today!
If you're ready to lead with passion, support your team, and make a real impact at Mother's Market, we'd love to meet you.
$75k yearly Auto-Apply 46d ago
Banquet Manager
Pyramid Birmingham Campus Management
Shift manager job in Lake Arrowhead, CA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.
What you will have an opportunity to do:
We are looking for a highly motivated, creative, customer focused leader to join our Banquets and Meeting team as Banquet Manager. To be successful in this role, the Banquet Manager must want to be at the heart of the banquet and meeting experience and have a passion for the events, service, and the warmth of genuine hospitality. The Banquet Manager is a leader who gives the Banquet staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career.
If you have experience in Banquet operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your role:
You will lead the team to always be engaging and approachable and by anyone
You will use your creativity to designs concepts for theme parties, procure and purchase necessary props.
You will be the master of all events, working closely with the clients to ensure all needs are met
You will ensure the team understands the needs of the clients clearly to service personnel and manager
You will oversee the development of annual Banquet budget, with the property leadership team
Review monthly financial information explaining any variances
Maintain labor and associated costs within budgeted parameters
Manage payroll through review of staff schedules
Provide continual support and guidance to the Banquet team
Ensure the completion and return of beverage requisitions at conclusion of event
Oversee the completion equipment checklist prior to the day of the event
Ensure the maintenance of and proper care and cleanliness of serving equipment
Oversee pre-meeting, assigning stations and duties to servers
Ensure servers take appropriate breaks during events
Adhere to and reinforce all appearance and service standards and procedures
Know and follow county and state ordinances. E.g. Noise, light, etc…
Maintain positive communication with the kitchen, service personnel and managers
Supervise the payroll of Servers, Captains and Housemen
Ensure adherence to all service standards and procedures
Ensure adherence to all appearance standards of Captains, servers and housemen
What are we looking for?
Previous leadership experience in Banquets is required
Strong leadership skills
Thorough, detail oriented, organized, and pro-active
Independent thinker and doer
Strong sense of style and taste
Strong, intuitive ability to deliver exceptional customer service
Team player
3+ years of Banquet leadership experience.
Working knowledge of local, state and federal liquor regulations.
Certification in alcohol awareness program, i.e. TIPS
Compensation:
$75,000
-
$85,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$75k-85k yearly Auto-Apply 57d ago
Catering Manager (Angel Stadium)
Legends Global
Shift manager job in Anaheim, CA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
GLOBAL HOSPITALITY
We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.
THE ROLE
The Catering Manager will work closely with facility management to coordinate information, maximize revenue through sales, and market the venue potential to clients. Specific responsibilities include but are not limited to
ESSENTIAL FUNCTIONS
Provide Catering Clientele with information that requires a comprehensive knowledge of menus, company policies, practices and operations.
Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail.
Oversee set-up and breakdown for all special event functions including space layout and design, equipment load-in, staff assignments.
Responsible for the inventory of equipment, small wares, disposables, and beverages.
Assist with the planning, organizing and execution of all functions.
Administer staff meetings prior to events to inform staff about event particulars and expectations.
Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
Coordinating with clients, facilities, and culinary staff to ensure an excellent event experience.
Complete other duties as assigned by the Premium Services Manager.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a bachelor's degree with a minimum of 2-4 years management experience preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management
Must be able to work in a team environment.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.
COMPENSATION
Competitive salary of $70,304 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site Angel Stadium Anaheim, CA
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$70.3k yearly 6d ago
Catering Manager (Angel Stadium)
Asmglobal
Shift manager job in Anaheim, CA
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
GLOBAL HOSPITALITY
We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.
THE ROLE
The Catering Manager will work closely with facility management to coordinate information, maximize revenue through sales, and market the venue potential to clients. Specific responsibilities include but are not limited to
ESSENTIAL FUNCTIONS
Provide Catering Clientele with information that requires a comprehensive knowledge of menus, company policies, practices and operations.
Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail.
Oversee set-up and breakdown for all special event functions including space layout and design, equipment load-in, staff assignments.
Responsible for the inventory of equipment, small wares, disposables, and beverages.
Assist with the planning, organizing and execution of all functions.
Administer staff meetings prior to events to inform staff about event particulars and expectations.
Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
Coordinating with clients, facilities, and culinary staff to ensure an excellent event experience.
Complete other duties as assigned by the Premium Services Manager.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a bachelor's degree with a minimum of 2-4 years management experience preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management
Must be able to work in a team environment.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.
COMPENSATION
Competitive salary of $70,304 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site Angel Stadium Anaheim, CA
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Banquet Manager position supports the Director of Operations and may oversee service teams ranging from small groups of ten guests to large-scale events serving hundreds. Service styles may include retail concessions, hosted/no-host bars, casual to formal banquets, passed cocktails and hors d'oeuvres, buffets, and fully synchronized multi-course meals. The Banquet Manager plays a direct role in pre-planning logistics, set-up, service execution, break-down, and post-event cleanup
This position provides leadership support and assistance with Catering, Bar, and Retail activities. The Banquet Manager will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The Banquet Manager will actively manage employee relations to maintain a positive, cooperative, and compliant work environment.
The primary goals of this role are to support overall profitability and ensure exceptional guest satisfaction by maintaining high standards of customer service, safety, cleanliness, and sanitation. Success in this position requires open availability, professional presentation, outstanding interpersonal skills, strong self-direction, and a solid technical aptitude.
This role pays an annual salary of $59,241-$74,052
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until March 6, 2026.
About the Venue
The Pasadena Convention Center is a campus-style meetings and events complex in Pasadena, California offers 130,000 sq. ft. of meeting space.
Responsibilities
* Demonstrate and uphold OVG's guest service standards.
* Ensure a complete understanding of event flow, needs, and staff assignments.
* Provide clear instruction and expectations during pre-shift meetings.
* Maintain strong customer focus and attention to detail throughout all tasks.
* Actively participate in all phases of catered events: pre-planning, set-up, service, breakdown, and cleanup.
* Direct vendors and set-up personnel as needed.
* Provide ongoing direction, supervision, coaching, and mentorship to hourly staff.
* Manage all aspects of employee relations, ensuring a positive and compliant work environment.
* Independently authorize employment actions in accordance with company policy.
* Assist with ongoing training, development, and supervision of full-time and hourly employees.
* Document employee performance and attendance issues per company standards.
* Generate event employee schedules and verify employee time as required.
* Support the effective management of Catering, Bar, and Concession operations.
* Ensure total compliance with all alcohol service policies; monitor service during events and report any issues immediately.
* Troubleshoot Point-of-Sale (POS) system issues, including both hardware and software.
* Assist with pre-planning logistics, including staffing, rental needs, pull sheets, timelines, diagrams, banquet packets, catering signage, menu descriptors, and post-event recap reports.
* Monitor product quality and ensure a high level of guest satisfaction.
* Communicate effectively with clients, event planners, culinary teams, hourly staff, and management.
* Participate in fostering strong working relationships across all departments.
* Maintain professionalism in all written and verbal communication.
Qualifications
* Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
* 3-5 years related experience in catering and retail.
* Knowledge of Fire Safety Regulations and venue capacity loads.
* Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events.
* Familiar with inventory cost control and menu planning.
* Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
* Working knowledge of Point of Sale and timekeeping systems.
* Cash handling abilities; basic math skills including significant number manipulation.
* Ability to work on a variable work schedule (including evenings and weekends, Holidays, as required), depending upon event and business requirements.
* Good verbal and written communication skills.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$59.2k-74.1k yearly Auto-Apply 45d ago
Shift Supervisor
The Coffee Bean and Tea Leaf 4.5
Shift manager job in Fullerton, CA
Job Description
Shift Supervisor
Our Blend:
Born and brewed in Southern California since 1963,
The Coffee Bean & Tea Leaf
has become one of the world's largest specialty coffee and tea retailers. Today we have global presence with Cafés around the world and offices in California, Singapore and Malaysia.
As we grow our brand, we are committed to maintaining our values, heritage and passion for our products. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people and our customers. Passion is contagious, and we've got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!!
The position we are brewing:
Do you love premium Coffee & Tea? Do you want to work for a socially responsible, guest service focused company? The Coffee Bean & Tea Leaf Shift Supervisors curate memorable experiences for our guests and the CBTL team daily. They run shifts, lead the store team and make decisions that impact store operations.
If you are looking for an opportunity where you can interact with people, smile, get involved in the local community, and have fun while leading a cooperative team, we want to talk to you about joining our growing and diverse team.
What you will Measure and Blend:
Create coffee moments- share your knowledge, our coffee, and our sustainability practices with guests.
Lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.
Be a coffee & tea expert. You bring the passion, we provide the training, and you share it with the guest.
Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time.
Care about safety. Safe, healthy employees and guests are our number one priority.
Contribute. Whether we need help cleaning, organizing stock or need a new innovative way to do things. Help the store with tasks, ideas and add to the overall success
Be an advocate. As the face of CBTL you will build the store presence by connecting with your local community.
Your Ingredients:
At The Coffee Bean & Tea Leaf, we hire for our core values Friendliness / Respect / Ownership / Teamwork / Honesty - FROTH and identify team members who share these values.
Perks:
Discounts on our Coffee and Tea
Medical, Dental, Vision as applicable
Pay Range: $22.00-$24.50
Hourly
(Based on minimum wage ordinance and experience.)
Observed Holidays
Sick Pay
Referral bonus program
Flexible Uniforms
Retirement Plan
Life Assistance Program
24 Hour Fitness Discount
Flexible Schedule
Fun Environment.
Working Advantage Discount Program
This role may be subject to the following working conditions:
Climbing
Balancing
Stooping
Kneeling
Crouching
Reaching
Standing
Walking
Pushing
Pulling
Lifting
Grasping
Feeling (Tangible)
Talking
Hearing
Repetitive Motion
Sitting
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The worker is subject to both environmental conditions. Activities occur inside and outside.
The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts and moving vehicles.
The worker is required to function in narrow aisles or passageways.
International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of
employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
We use eVerify to confirm U.S. Employment eligibility.
$22-24.5 hourly 9d ago
Catering Manager
Socal Retail Management
Shift manager job in Costa Mesa, CA
The Catering Manager is responsible for overseeing the catering production, ensuring all catering orders are produced and delivered accurately. This position is also responsible maintaining sales and gaining new customers.
Duties & Responsibilities:
Maintain a clean and professional image
Responsible for making sale calls to potential customers and providing catering items and menus as business allows
Beginning of shift responsible for overlooking daily catering orders.
Organize and arrange all catering orders.
Communicates with staff requesting all food and supplies needed to be ordered.
Manage the input catering order in POS system and finalizing all orders before end of shift.
Ensure delivery to all catering orders accurately and in a timely manner.
Take all catering orders by phone and/or email.
Collecting overall payments.
Comply with all health and safety regulatory requirements and immediately report any safety and/or maintenance concerns to the manager on duty.
Qualifications
High School Diploma and/or GED equivalent desired.
Management experience in restaurant industry
Good organization skills
Great phone etiquette and verbal communicational skills
Must be able to adhere to safety regulations
SKILLS, PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Previous restaurant experience preferred but not required
Must be at least 21 years of age
While performing the duties of this job, the employee is required to use hands to finger, handle or feel and reach with hands and arms. Position requires intermitent standing, bending, and lifting during working hours. The employee must be able to lift, pull, and push equipment and supplies in excess of twenty-five (25) pounds.
Working conditions consists of normal baking environment where there may be discomfort due to oven temperatures, outside elements such as rain, cold, and heat. Noise levels are moderate
$50k-74k yearly est. 60d+ ago
Senior Banquet Manager
Sitio de Experiencia de Candidatos
Shift manager job in Newport Beach, CA
Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Maintains and applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Ensures established sanitation levels are maintained.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Develops lasting relationships with groups to retain business and increase growth.
Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events as needed.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$50k-69k yearly est. Auto-Apply 34d ago
Slot Shift Manager
Soboba 4.1
Shift manager job in San Jacinto, CA
The Slot ShiftManager is responsible for the successful operation of the shift, ensuring an exceptional gaming experience for guests. This role includes supervising and managing the performance of Slot Supervisors, Slot Attendants, Slot Technician Supervisor, Slot Technicians and Slot Parts & Inventory team members. The incumbent will focus on delivering excellent guest service, resolving disputes and maintaining a high-level of operational efficiency. Additionally, the Slot ShiftManager will monitor staffing levels to ensure they align with budgeted employment requirements, delegate authority effectively, assign tasks and responsibility, and oversee the department's financial data to ensure fiscal responsibility and alignment with business goals.
Duties/Responsibilities
Consistently demonstrate positive communication, interpersonal, and leadership skills when interacting with both internal and external guests.
Provide exceptional guest service and exercise sound judgment in addressing difficult situations.
Maintain strong guest relations at all times to ensure a high-level of satisfaction.
Assume the duties and responsibilities of the Slot Operations Manager in their absence.
Contribute to the development and enhancement of performance standards for the Slot Department.
Support the Slot Operations Manager in establishing annual goals and objectives for the Slot Department.
Monitor player ratings and Casino Management systems to ensure proper operations, reporting any discrepancies to the Slot Operations Manager.
Directly oversee the Slot Team, addressing performance issues and ensuring team members effectively fulfill their duties.
Assist with the completion of performance evaluations Slot Team Members.
Provide weekly, monthly, quarterly and annual performance updates with assigned Slot Team Members.
Manage and administer progressive managements and related counseling, as necessary.
Schedule Slot Team Members for shifts, ensuring adequate floor coverage.
Maintain functional daily schedule for assigned shifts, making adjustments as necessary to ensure proper coverage.
Verify hand pays, taxable jackpots and other payouts as required.
Possess comprehensive knowledge of various gaming devices and their functions to effectively assess and address a range of situations.
Safeguard funds and equipment, ensuring compliance with protocols.
Report any incidents or issues that require attention to the Slot Operations Manager.
Exhibit strong decision-making capabilities, motive Slot Team Members and demonstrate effective management skills.
Adhere to all SCR & Tribal Internal Controls and SCR Operational Polices & Procedures.
Maintain excellent guest relations and uphold and SCR Guest Service Standards.
Engage with all team members and guests with tact, diplomacy and patience at all times.
Foster positive interactions with guests and fellow team members consistently.
Communicate effectively, both verbally and in writing to maintain a positive and professional image.
Solve practical problems and manage situations with limited standardization by interpreting a range of variables.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
Ability to interpret various instructions, whether written, oral, diagrammatic, or in schedule form.
Write reports, business correspondence and procedural instructions effectively.
Present information confidently and address questions from team members, Directors, Vendors, Gaming Regulators, Auditors, Guests and the general public.
Must be physically present to work a regular, reliable schedule in alignment with business needs, and maintain consistent attendance.
Must adhere to all SCR appearance standards.
Perform special projects and additional tasks not outlined as assigned.
Remain on feet, waking or standing for more than 30% of the shift and work in occasionally hot, noisy or physically demanding conditions, including bending, reaching, kneeling, and lifting and/or carrying tools and other supplies.
Embody the core values of Commitment, Humility, Integrity, Respect and Passion.
Take on special projects and other tasks, as needed.
Perform duties at all SCR Satellite locations.
Transport Slot Team Members to and from SCR Satellite locations in a SCR-owned vehicle.
Supervisory Responsibilities
Manage 15-20 subordinate Slot Supervisors who supervise a total of 100-130 team members within the Slot Department.
Carry out managerial and supervisory responsibilities in accordance with the organization's policies and applicable laws.
Education / Qualifications
Must be at least 21 years of age.
High School Diploma or Equivalent, required.
Minimum three (3) years Slot Operations experience and two (2) years Slot Supervisory/Management experience.
Associates (AA/AS) or Bachelor's Degree in any related field considered a plus, but not required.
Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.
Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Required to submit to and obtain negative results on all drug and/or alcohol testing.
Ability to obtain and maintain a valid Driver's License
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
401k Plan
Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee
Employee Assistance Program
Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
Reward and Recognition Program (Quarterly, and Annually)
Team member Incentives
Discounted Team member meal
$41k-50k yearly est. Auto-Apply 8d ago
Catering Manager / Marketing
Jimmy John's Sandwich Atlas Group Ca 3260 2821 2808 Ba
Shift manager job in Irvine, CA
Job Description
Job purpose
To manage the Jimmy John's Catering program in assigned geographical area. Develop and nurture client relationships in order to build the brand and program. Network and develop sales leads through events, cold calling and sampling.
Duties and Responsibilities
• Must help in-shop during lunch rush and execute catering orders for customer
• Go on site to business to make orders for customers for events
• Be a Role Model to new Team Members
• Provide excellent Customer Service
• Adhere to Team Member Handbook Policies and Procedures
• Maintain and foster Company Culture
• Prep and make sandwiches for events when needed
• Maintain Food Safety
• Maintain Workplace Safety
• Work closely with Marketing Manager to meet performance metrics
• Attend monthly General Manager meetings at the Corporate office
• Cold calling for leads daily, close leads and develop contract clients
• Research and seek out community events and coordinate JJ attendance
• Plan and execute Local Store Marketing strategy
• Source and maintain client relations
Qualifications
• Must be 18+
• Must have at least 1 year of sales and /or marketing experience
• Must be coachable
• Must have experience in dealing with customer issues
• Must be energetic, enthusiastic, confident, and outgoing
Working conditions
Must be able to work in a moderately loud and fast-moving environment. Jimmy John's stores play music at a moderate level all day. Must be able to avoid distraction and apply safety best practices while using slicer, knives and oven.
Physical requirements
Must be able to stand for length of shift. Must be able to lift up to 30 lbs. Must be able to climb ladder if needed.
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Banquet Manager position supports the Director of Operations and may oversee service teams ranging from small groups of ten guests to large-scale events serving hundreds. Service styles may include retail concessions, hosted/no-host bars, casual to formal banquets, passed cocktails and hors d'oeuvres, buffets, and fully synchronized multi-course meals. The Banquet Manager plays a direct role in pre-planning logistics, set-up, service execution, break-down, and post-event cleanup
This position provides leadership support and assistance with Catering, Bar, and Retail activities. The Banquet Manager will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The Banquet Manager will actively manage employee relations to maintain a positive, cooperative, and compliant work environment.
The primary goals of this role are to support overall profitability and ensure exceptional guest satisfaction by maintaining high standards of customer service, safety, cleanliness, and sanitation. Success in this position requires open availability, professional presentation, outstanding interpersonal skills, strong self-direction, and a solid technical aptitude.
This role pays an annual salary of $59,241-$74,052
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until March 6, 2026.
Responsibilities
Demonstrate and uphold OVG's guest service standards.
Ensure a complete understanding of event flow, needs, and staff assignments.
Provide clear instruction and expectations during pre-shift meetings.
Maintain strong customer focus and attention to detail throughout all tasks.
Actively participate in all phases of catered events: pre-planning, set-up, service, breakdown, and cleanup.
Direct vendors and set-up personnel as needed.
Provide ongoing direction, supervision, coaching, and mentorship to hourly staff.
Manage all aspects of employee relations, ensuring a positive and compliant work environment.
Independently authorize employment actions in accordance with company policy.
Assist with ongoing training, development, and supervision of full-time and hourly employees.
Document employee performance and attendance issues per company standards.
Generate event employee schedules and verify employee time as required.
Support the effective management of Catering, Bar, and Concession operations.
Ensure total compliance with all alcohol service policies; monitor service during events and report any issues immediately.
Troubleshoot Point-of-Sale (POS) system issues, including both hardware and software.
Assist with pre-planning logistics, including staffing, rental needs, pull sheets, timelines, diagrams, banquet packets, catering signage, menu descriptors, and post-event recap reports.
Monitor product quality and ensure a high level of guest satisfaction.
Communicate effectively with clients, event planners, culinary teams, hourly staff, and management.
Participate in fostering strong working relationships across all departments.
Maintain professionalism in all written and verbal communication.
Qualifications
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
3-5 years related experience in catering and retail.
Knowledge of Fire Safety Regulations and venue capacity loads.
Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events.
Familiar with inventory cost control and menu planning.
Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
Working knowledge of Point of Sale and timekeeping systems.
Cash handling abilities; basic math skills including significant number manipulation.
Ability to work on a variable work schedule (including evenings and weekends, Holidays, as required), depending upon event and business requirements.
Good verbal and written communication skills.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
How much does a shift manager earn in Fontana, CA?
The average shift manager in Fontana, CA earns between $26,000 and $58,000 annually. This compares to the national average shift manager range of $23,000 to $43,000.
Average shift manager salary in Fontana, CA
$39,000
What are the biggest employers of Shift Managers in Fontana, CA?
The biggest employers of Shift Managers in Fontana, CA are: