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Become A Shift Manager

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Working As A Shift Manager

  • Making Decisions and Solving Problems
  • Training and Teaching Others
  • Getting Information
  • Performing for or Working Directly with the Public
  • Guiding, Directing, and Motivating Subordinates
  • Unpleasant/Angry People

  • Repetitive

  • $58,810

    Average Salary

What Does A Shift Manager Do

A Shift Manager supervises a number of subordinate employees during a certain period of time. They are responsible for resolving customer inquiries and complaints.

How To Become A Shift Manager

Most applicants qualify with a high school diploma and several years of work experience in the food service industry as a cook, waiter or waitress, or counter attendant. Some applicants have received additional training at a community college, technical or vocational school, culinary school, or 4-year college.

Education

Although a bachelor’s degree is not required, some postsecondary education is increasingly preferred for many manager positions, especially at upscale restaurants and hotels. Some food service companies, hotels, and restaurant chains recruit management trainees from college hospitality or food service management programs. These programs may require the participants to work in internships and to have real-life food industry-related experiences in order to graduate.

Many colleges and universities offer bachelor’s degree programs in restaurant and hospitality management or institutional food service management. In addition, numerous community colleges, technical institutes, and other institutions offer programs in the field that lead to an associate’s degree. Some culinary schools offer programs in restaurant management with courses designed for those who want to start and run their own restaurant.

Most programs provide instruction in nutrition, sanitation, and food preparation, as well as courses in accounting, business law, and management. Some programs combine classroom and practical study with internships.

Work Experience in a Related Occupation

Most food service managers start working in industry-related jobs, such as cooks, waiters and waitresses, or hosts and hostesses. They often spend years working under the direction of an experienced worker, learning the necessary skills before they are promoted to manager positions.

Training

Managers who work for restaurant chains and food service management companies may be required to complete programs that combine classroom instruction and on-the-job training. Topics may include food preparation, sanitation, security, company policies, personnel management, and recordkeeping.

Licenses, Certifications, and Registrations

Although certification is not required, managers may obtain the Food Protection Managers Certification (FPMC) by passing a food safety exam. The American National Standards Institute accredits institutions that offer the FPMC.

In addition, the National Restaurant Association Educational Foundation awards the Foodservice Management Professional (FMP) designation, a voluntary certification to managers who meet the following criteria:

  • Have supervisory experience in food service
  • Have specialized training in food safety
  • Pass a multiple-choice exam

The certification attests to professional competence, particularly for managers who learned their skills on the job.

Important Qualities

Business skills. Food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business. They should know how to budget for supplies, set prices, and manage workers to ensure that the restaurant is profitable.

Communication skills. Food service managers must give clear orders to staff and be able to communicate effectively with employees and customers.

Customer-service skills. Food service managers must be courteous and attentive when dealing with patrons. Satisfying customers’ dining needs is critical to business success and ensures customer loyalty.

Detail oriented. Managers deal with many different types of activities. They ensure that there is enough food to serve to customers, they maintain financial records, and they ensure that the food meets health and safety standards.

Leadership skills. Managers must establish good working relationships to maintain a productive work environment. Carrying out this task may involve motivating workers and leading by example.

Organizational skills. Food service managers keep track of many different schedules, budgets, and staff. Their job becomes more complex as the size of the restaurant or food service facility increases.

Physical stamina. Managers, especially those who run their own restaurant, often work long shifts and sometimes spend entire evenings on their feet helping to serve customers.

Problem-solving skills. Managers need to be able to resolve personnel issues and customer-related problems.

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Shift Manager jobs

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Real Shift Manager Salaries

Job Title Company Location Start Date Salary
Module Shift Manager Globalfoundries U.S. Inc. Malta, NY Mar 22, 2010 $110,864 -
$130,000
Module Shift Manager Globalfoundries U.S. Inc. Malta, NY Sep 03, 2010 $110,864 -
$143,041
NOC Shift Manager Ringcentral, Inc. Centennial, CO Oct 09, 2015 $90,000
NOC Shift Manager Ringcentral, Inc. Centennial, CO Mar 09, 2016 $90,000
NOC Shift Manager Ringcentral, Inc. Centennial, CO Sep 10, 2015 $90,000
Shift Manager, Operations Center Expedia, Inc. Bellevue, WA Feb 21, 2011 $90,000 -
$135,000
Shift Manager Micron Technology, Inc. Manassas, VA May 01, 2010 $85,184
Outbound Operations Shift Manager Cummins Inc. Memphis, TN Oct 18, 2010 $69,680 -
$89,100
Amoc Shift Manager Ignite Management Consultants LLC Richardson, TX May 12, 2014 $68,000
Shift Manager 329 Chicken LLC Milford, CT Mar 09, 2015 $62,317
Shift Manager 329 Chicken LLC Milford, CT Feb 18, 2015 $62,317
Shift Manager Javer Inc. Longview, TX Sep 09, 2016 $59,000
Shift Manager K&R Corp DBA McDonald's #6470 Long Beach, CA Oct 20, 2009 $56,516
Shift Manager K&R Corp DBA McDonald's #6470 Long Beach, CA Feb 14, 2011 $56,326
Shift Manager/Gas Station N & G Enterprise, Inc. Falls Church, VA Dec 15, 2010 $55,411
Shift Manager East Freeway Truck Stop Channelview, TX Jul 11, 2016 $55,328
Shift Manager East Freeway Truck Stop Channelview, TX Oct 11, 2016 $55,328
Shift Manager Guardian Industries Corp. IA Oct 15, 2009 $52,780
Shift Manager Team Washington Inc. McLean, VA Feb 24, 2009 $51,445
Operations Center Shift Manager Brigham Young University Provo, UT Dec 17, 2009 $51,070
Shift Manager AJ Business Inc. Sugar Land, TX Jan 09, 2012 $50,000
Shift Manager Xcell Mart, Inc. Manvel, TX Oct 14, 2009 $49,500
Shift Manager SMS Express DBA Cavender's Corner Dahlonega, GA Apr 02, 2008 $47,000
Shift Manager Tri-Star Retails Inc. Murchison, TX Oct 22, 2014 $43,500
Shift Manager Shell Food Mart Cumming, GA Apr 10, 2009 $42,500
Luxury Shift Manager Miggys Cantina LLC Palm Springs, CA Jul 16, 2015 $42,000
Luxury Shift Manager Miggys Cantina LLC Palm Springs, CA Jan 29, 2016 $42,000

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Top Skills for A Shift Manager

CustomerServiceSkillsCustomerComplaintsBankDepositsSuperviseNewCrewMembersFoodPreparationMethodsEnsureCustomerSatisfactionInventoryControlCompanyPoliciesQualityFoodDailyOperationsFoodSafetyProceduresPOSStoreOperationsFoodOrdersFoodServiceTruckOrdersCommunicationSkillsInventoryCountsCustomerOrders

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Top Shift Manager Skills

  1. Customer Service Skills
  2. Customer Complaints
  3. Bank Deposits
You can check out examples of real life uses of top skills on resumes here:
  • Trained new employees on our world class customer service skills and guidelines.
  • Recorded and satisfied customer complaints.
  • Managed the safe and bank deposits and ran shifts by myself.
  • Managed various shift scheduling and supervised 15 employees in high volume restaurant.
  • Supervised shifts by delegating tasks and training new crew members on product recipes, cash handling procedures, and customer service.

Top Shift Manager Employers

Shift Manager Videos

Chad Vader : Day Shift Manager - The Night Shift" 1-3"

My Salary - Track your shifts

Career Advice on becoming a Shift Manager by Trevor H (Full Version)

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