Shift managers are employees in organizations where the work is 24 hours or beyond the usual work hours, thereby requiring different shifts such as in retail stores, food service restaurants, or warehouses. They are in charge of managing the schedule, overseeing the shift they are assigned to, managing manpower, and ensuring the achievement of targets.

Keys to writing a shift manager job description. Zippia analyzed thousands of shift manager job descriptions to identify key pieces of information you want to include. Using a machine learning data analysis, we determined the following key facts about shift manager job descriptions:

  • The average shift manager job description intro is about 196 words
  • The responsibilities section contains an average of 11 bullets points
  • The requirements section contains an average of 4 bullets points

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Shift Manager Duties

  • Manage night shift ensuring closing procedures, customer service, and employee management are accomplished following company policies
  • Manage FOH to insure all guests are happy and well taken care of.
  • Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
  • Handle all customer relation issues in accordance with company policy and provide exceptional customer service to all CVS customers.
  • Receive SERVSAFE certification along with online management courses.
Check All Shift Manager Duties

Shift Manager Requirements

Shift manager requirements can be divided into basic requirements and required soft skills. The lists below show the most common requirements included in shift manager job postings.

  • High school diploma or equivalent.
  • Minimum of 2 years’ experience in a supervisory role.
  • Proficiency in Microsoft Office.
  • Ability to work flexible hours.
  • Strong knowledge of company policies and procedures.
Required Soft Skills
  • Excellent communication skills.
  • Strong conflict resolution skills.
  • Demonstrated ability to lead a team.
  • Ability to remain focused in a fast-paced environment.
  • Strong problem-solving skills.

Shift Manager Description Example 1

Full Job Description

Job DescriptionAt Papa John's, people are always our top priority. Our secret ingredient is YOU! Our employees are much like our toppings. They’re all different but come together to make the ultimate pizza! Will you be the pepperoni or the banana pepper to our team? Exciting things are happening at Papa John’s and our career experience keeps getting “better”!Qualities:
Self-sufficient leader
Great decision-making skills
Instill pride and accountability in team members
Manage operations.
Perform all Company policies, procedures, programs, and systems.
Follow all federal, state, and local laws.
Use ethical business practices.
Respond to all customer concerns and issues
Request customer and team member feedback
Build brand loyalty
Train team members to exceed customer expectations
Ensure food, labor and other controllable costs stay within budget
Manage the company's assets by keeping the restaurant clean At Papa John’s, our team members are more than employees! We care about you and your development. In fact, most of our promotions come from within! So become a part of the Papa John’s family.
Exciting things are happening at Papa John's franchise restaurants. Work where the best ingredient is YOU!
Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.Job Type: Full-time Pay: $16 hr to start possible salary after training Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Referral program Vision insurance
Day shift Holidays (mandatory) Monday to Friday Night shift (mandatory) Weekend availability (mandatory)
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Shift Manager Description Example 2

Full Job Description

Shift Manager BWW

Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people who bring that experience to life.


Our Restaurant Shift Managers are on the front lines, operating our restaurants on a day to day basis. As a Shift Manager, you'll be responsible for overseeing daily operations on a shift by shift basis. You'll be the quarter back of the restaurant management Team, making sure every shift operates smoothly. You will help to provide support and direction for the Front of House and Heart of House Teams. If that weren't cool enough, you'll also be helping the Team to provide the _ultimate_ social experience for our sports fans.


+ You know the business. You have general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.

+ You have the education and experience. You're a high school graduate or similar. Extra points if you bring a bachelor's degree and have 1 year of restaurant experience.

+ You are a team player. You're not afraid to roll up your sleeves and jump in to help your Team.

+ You're team focused. You champion your Team and ensure that they have all the tools to be successful.


You'll be working for the hottest brand around and have tons of fun doing it. What else is in it for you? As a Restaurant Shift Manager, you'll be eligible for a comprehensive benefits program. You'll also have the opportunity to grow your career. Have your sights set on a General Manager position? We'll help you get there through career progression. Did we mention that you'll never miss a sporting event ever again?

Complete job description can be requested from your Talent Advisor. Buffalo Wild Wings, Inc. is an equal opportunity employer.

Connect with us: @BWWLife on Twitter, Buffalo Wild Wings Life on Facebook
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Shift Manager Description Example 3

Full Job Description

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

The Shift Leader will have accountability for all business unit results, management systems and organizational health across the site/shift. They will be responsible for managing and improving the results with that area as needed to contribute to the overall plant CBN and journey to be a High Performance Organization. In this role they will manage the people, equipment and processes that come together to create their end product in a way that is preferred to consumers and downstream customers. This person will work to grow the capability of the people in their area. They will work to incorporate new reliability tools into the current systems in a way that is meaningful and drive continuous improvement and produces extraordinary results.
Principle Accountabilities
Ensure clear direction and priorities for each business unit and that these are aligned with the site Track and gap results vs work plan and budget for all KPIs including safety and quality Develop Team Leaders, Service leaders and other leadership Partner with Maintenance Shift Leaders to lead the daily business for your shift Lead the development of key daily management systems in the business unit such as DDS, CL, RCFA and AM Operational Standards documentation

Job Complexity
Working across all business units/areas of the shift to manage the site Involved in all activities including daily management, budgeting, strategic planning, TDC initiatives, enabler planning and execution and the capital forecasting process Interface with multiple functions within the plant, as well as WHQ Engineering, Process Safety, Product Development, Reliability and annual network teams.

Job Specifications and Qualifications
Minimum education required: High School Diploma or GED, Bachelor's Degree PreferredYears of relevant experience: 5+ years of Operations Leadership Experience in a manufacturing environment

Knowledge, skills and abilities required:
Cross functional operations experience with a strong understanding of various plant functions.Strong drive and initiative to make improvements in a variety of areas with a minimum of supervision. Change agent.Strong commitment to personal development and growth Strong analytical, problem-solving and decision-making skills - Process Thinker - reliance on facts and data.Above average knowledge of computer database system tools, Excel and Powerpoint. Strong interpersonal and communication (both written and verbal) skills.Good planning, prioritizing and organization and multiple priority management skills.

Working Conditions

Normal office and manufacturing environment with less than 5% travel.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
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Shift Manager Job Description Faqs

What Are The Most Common Skills On A Job Description For A Shift Manager?

The most common skills on a job description for a shift manager are Cleanliness, Inventory Management, and Management.

What Does A Shift Manager Do?

Shift managers are employees assigned to oversee the operations of the business during a specific time or work shift. They manage the employees assigned in a particular shift and ensure that the employees are working on their specific tasks. They also ensure that the needed manpower is met. Shift managers are also in charge of checking the sales, ensuring that the finances are properly balanced, and maintaining records during the work shift. They also respond to any challenges that may occur during the time period. Shift managers should have good organization skills, decision-making skills, and interpersonal skills.
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