Research Summary. Below we've compiled a list of the most important skills for a shift manager. We ranked the top skills based on the percentage of shift manager resumes they appeared on. For example, 34.5% of shift manager resumes contained cleanliness as a skill. Let's find out what skills a shift manager actually needs in order to be successful in the workplace.

  • The most common hard skill for a shift manager is cleanliness. 34.5% shift managers have this skill on their resume.
  • The second most common hard skill for a shift manager is inventory management appearing on 13.0% of resumes. The third most common is management on 10.4% of resumes.
  • Three common soft skills for a shift manager are business skills, leadership skills and organizational skills.

Below we've compiled a list of the most important skills for a shift manager. We ranked the top skills based on the percentage of shift manager resumes they appeared on. For example, 34.5% of shift manager resumes contained cleanliness as a skill. Let's find out what skills a shift manager actually needs in order to be successful in the workplace.

15 Essential Shift Manager Skills For Your Resume And Career

1. Cleanliness

Here's how cleanliness is used on shift manager resumes:
  • Supervised all operations including timely product preparation, food safety, cleanliness and inventory control.
  • Improved customer experience by ensuring timely product delivery and store cleanliness.
  • Maintain cleanliness and organization throughout the restaurant.
  • Ensured impeccable food quality and restaurant cleanliness.
  • Maintained store cleanliness according to Starbucks guidelines.

2. Inventory Management

Here's how inventory management is used on shift manager resumes:
  • Performed inventory management and supply ordering coordination
  • Inventory Management Monitored and maintained store inventory through ordering and tracking fluctuations in sales to compensate for increases in customer demand.
  • Major responsibilities included: day-to-day store-level activities related to Store Operations, Employee Training & Supervision and Inventory Management & Purchasing.
  • Facilitated training for new employees Advanced my skills to self-manage and self-motivate Promoted and implemented successful team collaborated measures Supervised inventory management
  • Trained and motivated employees, recognized crew members for their efforts and contributions, inventory management, provided exceptional customer service.

3. Management

Here's how management is used on shift manager resumes:
  • Attended and successfully completed Management Certification training provided by McDonald's to attain the title of Certified Manager.
  • Developed and trained supervisors to meet factory goals using Factory dynamics and Constraint management tools.
  • Supervised staff and assisted management in the overall procedures and execution of restaurant operations.
  • Managed individual and business customer portfolios and provided project management services for special projects.
  • Worked closely with Casino management to ensure quality accommodations for their preferred clients.

And if you’re looking for a job, here are the five top employers hiring now:

  1. CVS Health Jobs (1,295)
  2. ALDI USA Jobs (1,722)
  3. Starbucks Jobs (2,201)
  4. Papa John's International Jobs (1,828)
  5. Jack in the Box Jobs (921)

4. Leadership

Here's how leadership is used on shift manager resumes:
  • Solicited information from administrative staff, executive leadership, and other department managers to make informed decisions regarding operational changes.
  • Reported to the General Manager daily supervising floor operations, administrative functions, providing leadership and direction to staff members.
  • Provided continual leadership and guidance to production supervisors for the purpose of increasing their effectiveness and establishing good working relationships.
  • Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
  • Provided leadership and motivated staff to consistently execute the highest standards in quality and customer service.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on shift manager resumes:
  • Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution
  • Maintained excellent customer service through appropriately solving customer complaints efficiently and effectively in order to retain repeat business.
  • Received numerous bonuses and gifts for outstanding customer service and exceptional knowledge of restaurant procedures when assessed.
  • Provide excellent customer service; Complete morning/nightly paperwork; Ensure all opening/closing tasks are thoroughly completed.
  • Provide excellent customer service to guarantee accuracy of orders and maximizing customer experience.

6. Help Support

Here's how help support is used on shift manager resumes:
  • Take initiative in lowering food cost to help support company sales.

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7. Food Handling

Here's how food handling is used on shift manager resumes:
  • Supervised crew and duties*Completed daily reports*Handled cash/safe count*Provided excellent customer service*Practiced safe food handling procedures CALOSHA*Maintained over all daily activities*Answered phones
  • Provided exceptional customer service, ensured store cleanliness and organization and adhered to all proper food handling procedures.
  • Delegated duties of deployment, followed proper food handling procedures, handled customer complaints and attended training seminars
  • Practice safe food handling Practice safe cash handling Daily/Weekly inventory Supervise 25+ employees Delivers exceptional costumer service
  • Followed company protocol and state regulations when concerning beverage orders and food handling.

8. Excellent Interpersonal

Here's how excellent interpersonal is used on shift manager resumes:
  • Resolve challenging situations with poise and diplomacy and utilize excellent interpersonal skills to serve a diverse customer base.
  • Provided a high level of customer service and relations based on excellent interpersonal skills.
  • Limited Spanish) Excellent interpersonal, communicative, and time management skills.
  • Utilize excellent interpersonal skills Mediated inter-team relations Analyzed sales tracking Conduct inventory Oversaw product ordering
  • Resolved both customer complaints and other shop issues quickly and effectively with excellent interpersonal communication and critical thinking skills.

9. Excellent Guest

Here's how excellent guest is used on shift manager resumes:
  • Developed strong customer relationships providing excellent guest service in fast paced environment.
  • Support during busy lunch and dinner shifts, including cooking/prepping in the kitchen, while concentrating on delivering excellent guest service.
  • Directed crew to take pride in the details of delivering the excellent guest service.
  • Lead a team of 4-7 people, and strive to provide excellent guest experiences.
  • Demonstrated excellent guest service while performing in a fast-paced, casual dining atmosphere.

10. Work Ethic

Here's how work ethic is used on shift manager resumes:
  • Obtained several promotions during employment based on a strong work ethic and positive interpersonal skills with both customers and co-workers
  • Commended for dedicated work ethic and rewarded with continuous promotion.
  • Showed exceptional work ethic whenever possible.
  • Develop and mentor staff while monitoring food safety procedures by demonstrating leadership and work ethics that maximize store sales and profits.
  • Adhere to the companies work ethic and maintain positive relations with guest as well as maintain operational service and customer service.

11. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how food products is used on shift manager resumes:
  • Received various work opportunities which included warehouse work to manufacturing windows and production of food products.
  • Conducted physical checks for date codes on food products, the amount of products received, and the proper cooling procedures.
  • Inspected and ensured that all food products, staffing, equipment and customer service was consistent with company standards and policies.
  • Full accountability of maintaining customer service, achieving sales goals, and the quality of food products to USDA standards.
  • Train new employees about store values, procedures, coffee, gourmet food products, and providing customer service.

12. Customer Complaints

Here's how customer complaints is used on shift manager resumes:
  • Investigated customer complaints implementing measures to effectively resolve complaints and retain customers within the service area.
  • Ensured excellent customer service by personally solving minor customer complaints and reprimanding minor employee infractions.
  • Handle customer complaints or concerns immediately and according to company established guidelines and recommendations.
  • Handled customer complaints with professionalism and a positive attitude in a fast paced environment.
  • Exercised independent judgment in researching and analyzing various methods to resolve customer complaints.

13. Cash Handling

Here's how cash handling is used on shift manager resumes:
  • Followed Wendy's operational policy and procedures, including those for cash handling and safety/security.
  • Assisted Store Manager in managing inventory and maintaining cash handling policy compliance.
  • Preformed daily cash handling procedures including deposits and customer transactions.
  • Cash handling *Employee management *Food quality and preparation
  • Cash handling and management including deposit preparation.

14. Safety Standards

Here's how safety standards is used on shift manager resumes:
  • Ensured food safety standards for production and service aspects of business utilizing food industry sanitary practices and guidelines.
  • Monitored sanitation practices, kitchen safety standards followed and ensured freshened of food.
  • Ensured restaurant, food safety standards and marketing initiatives properly executed during shift.
  • Supervised staff while monitoring food preparation and ensuring health and safety standards.
  • Assessed Food safety standards and communicated with health department representatives.

15. Basic Math

Here's how basic math is used on shift manager resumes:
  • Performed basic mathematical calculations and daily sales data entry.
  • Performed basic math computations, such as addition and subtraction to tender customers' transactions faster.
  • Used basic mathematical skills to solve simple equations for mixing chemicals.
  • Used basic math skills, while handling money.
  • Have basic math and computer skills.
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The eight most common skills based on Shift Manager resumes in 2023.

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List Of Skills To Add To Your Shift Manager Resume

According to recent trends, the most relevant shift manager Resume Keywords for your resume are:

  • Cleanliness
  • Inventory Management
  • Management
  • Leadership
  • Customer Service
  • Help Support
  • Food Handling
  • Excellent Interpersonal
  • Excellent Guest
  • Work Ethic
  • Food Products
  • Customer Complaints
  • Cash Handling
  • Safety Standards
  • Basic Math
  • Math
  • Restaurant Operations
  • Food Quality
  • ServSafe
  • Product Quality
  • Food Service
  • Develop Rapport
  • Store Operations
  • Bank Deposits
  • POS
  • Food Orders
  • Cash Control
  • Inventory Counts
  • Customer Satisfaction
  • Perform Routine Maintenance
  • Food Safety Procedures
  • Inventory Control
  • Customer Relations
  • Cash Drawers
  • Quality Guest
  • Guest Complaints
  • Quality Customer Service
  • Customer Orders
  • Exceptional Guest
  • Food Cost
  • Store Inventory
  • Food Preparation
  • Sales Floor
  • Labor Costs
  • Excellent Training
  • Computer System
  • Stoves
  • Industrial Maintenance
  • Fine Dining
  • Cash Reporting

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Online Courses For Shift Managers

One of the best ways to acquire the skills needed to be a shift manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since shift managers benefit from having skills like cleanliness, inventory management, and management, we found courses that will help you improve these skills.

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