Top Shift Manager Skills

Below we've compiled a list of the most important skills for a Shift Manager. We ranked the top skills based on the percentage of Shift Manager resumes they appeared on. For example, 34.1% of Shift Manager resumes contained Customer Service as a skill. Let's find out what skills a Shift Manager actually needs in order to be successful in the workplace.

The six most common skills found on Shift Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Shift Manager jobs:
  • Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution
  • Received numerous bonuses and gifts for outstanding customer service and exceptional knowledge of restaurant procedures when assessed.
  • Provide excellent customer service; Complete morning/nightly paperwork; Ensure all opening/closing tasks are thoroughly completed.
  • Provide excellent customer service to guarantee accuracy of orders and maximizing customer experience.
  • Maintained excellent customer service with a quality product that ensured repeat customers.
  • Provided quality customer service to all visitors to ensure satisfactory shopping experiences.
  • Managed operational activities, customer service, inventory control, and opening/closing.
  • Served every customer quick and efficiently while demonstrating great customer service.
  • Provided customer service training to employees to ensure customer satisfaction.
  • Provided excellent customer service in a very fast paced environment.
  • Developed proper training programs to improve productivity and customer service.
  • Answered customer service questions quickly and provided great customer satisfaction.
  • Focused on providing outstanding customer service and a friendly environment.
  • Provided outstanding customer service resulting in increasingly profitable sales.
  • Promoted customer service and handled customer contact situations.
  • Delivered exceptional customer service to ensure guest return.
  • Managed six-member team and delivered quality customer service.
  • Deliver excellent customer service and customer management.
  • Job responsibilities include outstanding customer service.
  • Managed customer service and quality functions.

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2. Food Preparation

high Demand
Here's how Food Preparation is used in Shift Manager jobs:
  • Supervised and coordinated activities of cooks and workers engaged in food preparation Communicated with customers regarding orders, comments, and complaints
  • Ensured effective and efficient food preparation and delivery by following company standards and set procedures.
  • Monitor food preparation, inventory and customer service to ensure proper procedures are followed.
  • Supervised employees while handling customer service, operating cash register and overseeing food preparation
  • Supervised food preparation, ensured customer satisfaction, and maintained store sanitation.
  • Supervised and coordinated activities of coworkers engaged in food preparation and serving.
  • Perform general kitchen duties including food preparation coordinating with supply and demand.
  • Monitor food preparation to ensure orders are completed quickly and accurately.
  • Monitored food preparation to ensure orders were completed quickly and correctly.
  • Maintained a clean and sanitary environment for proper food preparation.
  • Supervised, trained and coordinated workers engaged in food preparation.
  • Managed associates in daily food preparation to ensure consistent quality.
  • Cleaned and sanitized food preparation areas to maintain safety standards.
  • Purchased and maintained inventory of ingredients needed for food preparation.
  • Practiced Food preparation and assisted customers upon entry into the store
  • Supervised Food Preparation and Service to maintain quality assurance.
  • Supervised food preparation line and resolved any customer disputes.
  • Followed cleaning procedures to ensure safety during food preparation.
  • Supervised food preparation and replenished food supply.
  • Direct food preparation and ensure customer satisfaction.

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3. Customer Complaints

high Demand
Here's how Customer Complaints is used in Shift Manager jobs:
  • Maintained excellent customer service through appropriately solving customer complaints efficiently and effectively in order to retain repeat business.
  • Investigated customer complaints implementing measures to effectively resolve complaints and retain customers within the service area.
  • Ensured excellent customer service by personally solving minor customer complaints and reprimanding minor employee infractions.
  • Handled customer complaints with professionalism and a positive attitude in a fast paced environment.
  • Handle customer complaints or concerns immediately and according to company established guidelines and recommendations.
  • Exercised independent judgment in researching and analyzing various methods to resolve customer complaints.
  • Investigated and resolved customer complaints and inquiries in a timely and empathetic manner.
  • Provided quality customer service and responded to customer complaints or inquiries.
  • Handled customer complaints and ensured excellent customer service has been delivered.
  • Resolved customer complaints quickly, while maintaining positive costumer relations.
  • Provide excellent customer service by resolving customer complaints regarding service.
  • Performed customer service duties by receiving and resolving customer complaints.
  • Investigated and resolved customer complaints regarding food quality and service.
  • Resolved customer complaints and provided high quality customer service.
  • Managed customer complaints and received many compliments from consumers.
  • Received customer complaints and provided customer satisfaction and service.
  • Resolved customer complaints ensuring customer satisfaction with their meal.
  • Resolved customer complaints and providing exceptional customer service.
  • Handled customer complaints diplomatically ensuring customer satisfaction.
  • Handled customer complaints and resolved issues accordingly.

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4. Bank Deposits

high Demand
Here's how Bank Deposits is used in Shift Manager jobs:
  • Demonstrated trustworthiness and accountability by responsibly managing bank deposits.
  • Handled cash transactions and oversaw daily bank deposits
  • Conducted register reports and prepared bank deposits.
  • Cash Handling Coordinating Schedules Bank Deposits Customer Service
  • Audited currency and delivered bank deposits.
  • Opened and closed the store, which included maintaining cash drawers and making bank deposits while following all company security procedures.
  • Coordinated assignments of staff to ensure economical use of food and timely preparation as well as counted money and made bank deposits
  • Scheduled and managed 30+ employees, completed corporate paperwork, handled large amounts of money including safe access and bank deposits.
  • Cash handling, bank deposits, check in vendors, customer complaints, greet and wait on customers, enter vendor invoices
  • Completed required financial paperwork and assisted with financial reporting, including, daily sales, close-outs, and bank deposits.
  • Provided impeccable customer service while managing orders, keeping track of inventory, cashing out the till and handling bank deposits
  • Supervised other employees while sorting pricing and displaying merchandise, ran register, bank deposits and cleaning open/ closing procedures
  • Prepared daily bank deposits, counted drawers, and balanced out the safe at the end of each shift.
  • Shift management with labor control Maintain crew scheduling Cash control which consisted of bank deposits of daily sales acquired.
  • Performed accounting duties for specified shift, recorded daily cash flow, and reconciled receipts and prepared bank deposits.
  • Opened and closed the store, made bank deposits, arranged the layout of sales displays and marketing.
  • Opened/Closed the store, inventory, preparing schedules, stocking, cleaning, bank deposits, and training.
  • Manage teams ranging from 3 to 8 team members, bank deposits, inventory and resolving customer issues.
  • Complete shift paper work that included inventory for all supplies, evaluating cash drawers and making bank deposits.
  • Manage accounts and office operations, including cash handling, bank deposits, payroll, and ledger updates.

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5. Crew Members

high Demand
Here's how Crew Members is used in Shift Manager jobs:
  • Supported crew members in providing superior customer experience through leadership by example.
  • Helped facilitate relationship building among customers and crew members alike.
  • Coordinated crew members' assignments based on productivity.
  • Managed crew members including safety and security.
  • Supervised associate development of eight crew members.
  • Provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team.
  • Make sure always have a smile on my face and help the other crew members in all areas in the store.
  • Direct crew members during daily routines such as preparing orders, cash handling, stocking store supplies and main clean environment.
  • Supervised shifts by delegating tasks and training new crew members on product recipes, cash handling procedures, and customer service.
  • Communicated orally and in writing goals and targets with crew members and motivate daily to meet or exceed those targets.
  • Worked with crew members throughout the day in various positions, performing many of the same tasks while overseeing production.
  • Monitor and ensure crew members comply with all policies and procedures related to cleanliness, food safety during the shift.
  • Lead each shift by delegating duties, assigning specific tasks and ensuring crew members are prepared for each day.
  • Cashier, cleaning, answering phones, customer service, hospitality, inventory, stocking, train crew members.
  • Train, oversee and delegate tasks to crew members while ensuring superb customer service in a cleanly environment.
  • Trained and managed new crew members in all areas of store and achieved significant improvements in their productivity.
  • Train the crew members on to work in fast paced handing each order out less than five minutes.
  • Managed a shift of 4-8 crew members on a daily basis, and resolved customer and crew issue.
  • Assess crew members' skills and offer them extra help with any tasks they may have problems with.
  • Inspired and motivated crew members so that I could maintain a smooth running store during my shift.

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6. Inventory Control

high Demand
Here's how Inventory Control is used in Shift Manager jobs:
  • Supervised inventory control and food quality being served to customers to improve food margins, profitability and customer satisfaction.
  • Ensured inventory control protocols and guidelines were adhered to including recording invoices and inventory into the POS system
  • Managed day-to-day operations by coordinating labor, monitoring inventory control and developing the restaurant team members cohesiveness
  • Worked alongside the general manager to implement systems to improve production methods and inventory control.
  • Supervised all operations including timely product preparation, food safety, cleanliness and inventory control.
  • Assisted in developing rework procedures involving the Warehouse and Inventory Control department.
  • Assist with labor management costs follow inventory control procedures and guidelines.
  • Monitor compliance to operational, safety, or inventory control procedures.
  • Track company profitability by conducting rigorous inventory controls and loss prevention.
  • Maintained proper inventory controls in order to facilitate store items.
  • Major inventory control of all merchandise including loss prevention.
  • Maintained inventory control utilizing daily counts and bi-weekly ordering.
  • Coordinate inventory control, receiving, merchandising and store maintenance
  • Maintained inventory control and financial control during shifts worked.
  • Organized and maintained inventory control for customer installations.
  • Conducted inventory control and successfully passed each year.
  • Cash management including bank deposits and inventory control.
  • Assisted store manager in inventory control and management.
  • Improved inventory control by reorganizing and re-delegating responsibilities.
  • Reduced and controlled expenses by inventory control.

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7. Retail Store

high Demand
Here's how Retail Store is used in Shift Manager jobs:
  • Managed retail store operations and teams, leading customer-focused sales and service practices to ensure consistent store profitability.
  • Parked cars safely, suggested restaurants and retail stores to customers, opened doors for guest and helped with carrying luggage.
  • Assisted in planning, managing and directing retail store operations dealing with merchandising, selling, stocking and promoting of goods.
  • Assist in the managing planning and directing retail store operations for a large convenience store operation that includes fuel operations.
  • Managed every aspect of day to day operations of retail stores ranging from 45-95 million dollars in sales annually.
  • Manage multiple employees in a retail store, recruiting and training staff, delegating tasks, evaluating performances.
  • Worked in a retail store environment that involved a high level of customer service and satisfaction.
  • Assisted with planning, managing and directing retail store operations in a small Express facility.
  • Managed high-volume retail store (second-highest grossing store in the world at the time).
  • Managed opening and closing of retail store as well as processing customer purchases and returns.
  • Maintained staffing, production, quality control and on-time deliveries to all retail stores.
  • Work with operations management on merchandising and purchase orders for various retail store locations.
  • Assisted Customers and supervised employees at a busy retail store in the Tucson Mall.
  • Direct supervision of retail store with $85 million yearly sales and 350 associates.
  • Opened / Closed retail store, setting up Register banks and night deposit.
  • Store Supervisor responsible for sales and customer service in a busy retail store.
  • Assist the Store Manager in day to day operations of entertainment retail store.
  • Oversee overall production of the retail store and salon while manager on duty.
  • Selected, requisitioned, stored and sold and wines in retail store.
  • Provided excellent customer service to bolster sales goals for the retail store.

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8. Company Policies

high Demand
Here's how Company Policies is used in Shift Manager jobs:
  • Manage and regularly reconcile till * Maintain employee morale and enforce company policies and procedures * Constantly delivery excellent customer service
  • Foster two-way communication among management and employees to ensure all company policies, procedures, and materials are delivered efficiently.
  • Train workers in proper operational procedures and functions and explain company policies, which improved employee/ customer relationships.
  • Managed night shift ensuring closing procedures, customer service, and employee management was accomplished following company policies
  • Maintained company policies/procedures and prepared accurate records of store's activities for submission to the regional manager.
  • Managed second shift operations including delegation of assignments, implementing company policies and safety procedures.
  • Ensured company policies and procedures were followed by employees, and responsibilities were satisfactorily completed.
  • Generated entire employee shift schedule, complies/implementing all safety procedures, company policies and guidelines.
  • Performed duties and provided service in accordance to established operation procedures and company policies.
  • Trained and mentored new hires regarding company policies and procedures for standardized operations.
  • Reviewed Operational reports and records to ensure adherence to company policies and procedures.
  • Dedicated to training and development of 500+ associates and administers company policies consistently.
  • Promoted to a sub-performing line to increase productivity and enforce company policies.
  • Reinforced company policies by tracking daily time and attendance and monitoring productivity.
  • Counseled and terminated employees due to insubordination and constant violations of company policies
  • Allocated shift duties, ensuring everyone followed safety procedures and company policies.
  • Use knowledge of automotive systems, categories of merchandise company policies/warranties.
  • Supervised production line operation in accordance with company policies and procedures.
  • Provide customer service and resolve customer issues without violating company policies.
  • Demonstrated and ensured all company policies and procedures were followed.

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9. Daily Operations

high Demand
Here's how Daily Operations is used in Shift Manager jobs:
  • Oversee daily operations including constant interdepartmental communication to ensure quality and timely delivery of each week's scheduled production.
  • Direct and control daily operations of airport rental location including fleet operations to ensure vehicle inventories are maximized.
  • Managed daily operations of the restaurant including opening prep, daily service and closing according to company regulations.
  • Managed daily operations for restaurant including scheduling and supervision of employees * Provided outstanding customer service
  • Analyzed and accurately reported financial and statistical data, based on daily operations.
  • Administer daily operations duties to ensure productivity and operation ran efficiently and profitably.
  • Cash handling inventory cooking cleaning assisting customers scheduling daily operations of the store
  • Managed inventory stock maintaining accurate products from specified invoices for daily operations.
  • Enhanced efficiency of daily operations by ordering proper stock and arranging displays.
  • Developed leadership and problem-solving skills to ensure smooth running of daily operations.
  • Executed daily operations of opening and closing store based on restaurant regulations.
  • Worked as part of a superlative management team overseeing daily operations.
  • Assisted General Manager and 1st Assistant Manager in performing daily operations.
  • Managed daily operations and maintained business in accordance with corporate guidelines.
  • Managed fast-casual food establishment and executed daily operations of restaurant.
  • Assisted store manager in daily operations -Staff training -Sold merchandise
  • Maintain store inventory during opening and closing daily operations.
  • Executed daily operations of food safety and sanitation regulations.
  • Executed daily operations of food safety and quality control.
  • Calculated payroll and solely ensured efficient daily operations.

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10. Staff Members

high Demand
Here's how Staff Members is used in Shift Manager jobs:
  • Reported to the General Manager daily supervising floor operations, administrative functions, providing leadership and direction to staff members.
  • Played a critical role in supervising daily operations, recruiting new staff members and driving community-based marketing strategies.
  • Managed up to six staff members, ensuring operational efficiency and implementation focused on growing store revenue.
  • Handled conflict resolution and mediating with customers and occasionally between staff members to ensure a positive experience.
  • Developed interpersonal and communication skills and interacted with a diversity of professionals clients and staff members.
  • Collaborated with the executive active duty staff members to analyze and approve all inventory selections.
  • Ensured superior customer service delivery, answering inquiries and setting service-level goals for staff members.
  • Supervised staff members during my shift, producing customer orders while following ownership expectations.
  • Trained and managed many staff members and achieved significant improvements in their productivity.
  • Supervised cross-functional staff members and fostered personal growth and independence among employees.
  • Worked with other staff members to facilitate state mandated instructional programming.
  • Supervised assigned staff members, and completed performance evaluation as needed.
  • Manage eight staff members Performance Appraisals/Salary Evaluations/Monthly Reports/Bi-Weekly Staff Meetings.
  • Communicated effectively with customers, mangers and staff members.
  • Recommended capable staff members for promotion and advancement.
  • Supervised detention facility staff members and residents.
  • Coordinated personal development classes for staff members.
  • Can effectively communicate with staff members.
  • Supervised and managed staff members effectively.
  • Guided the customer service and sales, through the lead by example approach, as shift manager to 8-10 staff members.

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11. Food Safety

high Demand
Here's how Food Safety is used in Shift Manager jobs:
  • Maintain food safety procedural knowledge by completing Serve Safe Food Safety Manager class requirements.
  • Supervised food preparation to ensured that food safety and operations standards were maintained.
  • Followed food safety guidelines and follow proper sanitation and temperature control procedures.
  • Supervised and trained employees, followed food safety protocols, tracked inventory
  • Ensured finished product met food quality and food safety specifications.
  • Ensured food safety by constantly checking temperature and quality.
  • Certified and oversaw food safety and operations procedures.
  • Maintained excellent customer service and food safety standards.
  • Maintained certification in food safety and sanitation procedures.
  • Completed Food Safety and Sanitation Certification program.
  • Received my food safety and sanitation certification.
  • Completed food handlers and food safety certification.
  • Enforce food safety protocols and documentation.
  • Followed food safety and sanitation guidelines.
  • Practice food safety and sanitation procedures.
  • Obtained Health Food Safety Management Certificate.
  • Received certification in food safety.
  • Earned my food safety certification.
  • Obtained a Food Safety Certification.
  • Inspected restaurant daily to ensure high quality food and food presentation and daily compliance with state and municipal food safety laws.

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12. POS

high Demand
Here's how POS is used in Shift Manager jobs:
  • Performed bookkeeping and banking supported store POS system Increased profits by controlling costs and effectively minimizing overtime
  • Delivered outstanding customer service and provided consumers with an overall positive store experience.
  • Maintained positive relations with the customers, demonstrating exemplary customer service to staff
  • Recognized by regular customers of having a positive attitude everyday
  • Maintained positive attitude to exude excellent customer service.
  • Assisted general manager with inventory and daily deposits.
  • Maintained a positive relationship with are customers.
  • Managed financial records and prepared bank deposits.
  • Communicated positively with coworkers to improve performance.
  • Coached staff on delivering positive customer experience
  • Prepared daily/weekly bank deposits and statements.
  • Excelled in effective and positive communications.
  • Supervised shifts, daily, weekly, and monthly inventory, interviews, hiring, training, orientation, termination, deposits
  • Job responsibilities included: Opening/Closing, Bank Deposits, Training, Inventory, Customer Service, Safe/Cash Management, and Maintenance.
  • Managed night shift, inventory, responsible for store deposits at the end of the shift, responsible for closing the store
  • Assisted in the creation of a positive customer experience that included a proactive interaction and immediate resolution to customer issues.
  • Managed Shift and crew, Quality Control, Ensured safety and customer satisfaction, Inventory, Shift closing, Safe deposits
  • Increased productivity and handled end of day financial matters such as making sure the tills were balanced and making deposits.
  • Keep store very clean and efficient with my main objective being customer service and creating positive environment for employees.
  • Handle daily paperwork and close registers daily and make sure deposits for restaurant is matched with paperwork and computer.

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14. Sales Goals

high Demand
Here's how Sales Goals is used in Shift Manager jobs:
  • Managed and coached team members to consistently deliver excellent hospitality while also achieving company sales goals.
  • Motivated staff through incentive programs and motivational techniques to consistently achieve sales goals.
  • Key responsibilities include working independently supervising unit implementing sales goals and staffing ratio.
  • Managed accurate inventory and accounting operations to help achieve monthly sales goals.
  • Developed loyal customer relationships and earned reputation for exceeding sales goals.
  • Created monthly labor and sales goals based on owner/operator desired expectations.
  • Achieved sales goals and accomplished administrative and operational duties.
  • Maintained/exceeded weekly and monthly cosmetic sales goals.
  • Maximized profitability and met sales goals.
  • Managed nightly staff, ensuring that all sales goals were met, while offering superior and consistent service to all guests.
  • Cash handling experience, oversaw the opening and closing of the store, assisted customers, focused on daily sales goals.
  • Coached partners to go above and beyond our sales goals and to keep a fun, friendly, and clean environment.
  • Managed and supervised team of employees, ensuring sales goals were met and exceeded while also engaging customers and ensuring satisfaction.
  • Conduct daily huddles to discuss daily goals, previous day goals, and current day strategies to obtain daily sales goals.
  • Directed and managed employees with customer service, inventory, sales goals, and making sure cash handling are being followed.
  • Assisted in meeting the daily sales goals through sales and service, coached to sales associates, and operated cash registered
  • Collaborate with Store, Assistant, and Shift Managers daily to achieve sales goals at all times including peak hours.
  • Assisted with retention and sales goals of the store by ensuring proper balancing of all cash registers during assigned shifts.
  • Full accountability of maintaining customer service, achieving sales goals, and the quality of food products to USDA standards.
  • Solved problems on a continuous basis and I was able to delegate tasks to others and achieve monthly sales goals.

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15. Truck Orders

average Demand
Here's how Truck Orders is used in Shift Manager jobs:
  • Completed daily inventory checks and reconciled inventory truck orders.
  • Managed shift including scheduling inventory and truck orders
  • Supervised truck orders and delivery.
  • Maintain equipment, Count tills, Run shifts, Delegate tasks, Write truck orders, Unload trucks, Deal with complaints
  • Provided required daily, weekly, monthly and quarterly reports concerning food cost truck orders stock levels production and store operations.
  • Trained to prepare hourly work schedules for the crew, process truck orders for weekly deliveries and edit daily clock punches.
  • Maintain healthy store appearance - Complete truck orders - Stock shelves - Administrate breaks - Complete cashiering duties - Create cash deposits
  • Provide customer service, assist with customer complaints, light cleaning, light cooking, helping with truck orders and scheduling.
  • Open and close store, deposits, schedules, safe drops, truck orders, cashier, customer service, run shifts
  • Run shifts, open and close store, paperwork, bank deposits, truck orders, inventory, cleaning, labor management
  • Run labor, meet sales, count inventory, handle cash, open and close store, and place truck orders.
  • Manage staff in a safe work environment, handling cash deposits, merchandising, inventory, and placing new truck orders.
  • Managed a crew, opening and closing, making deposit, counting money, truck orders and monthly inventory control.
  • Manage employees on shift, daily paperwork, inventory, truck orders, daily deposits, clean, cook, cashier
  • Managed a staff of 30+ employees, performed hiring, scheduling, interviewing, truck orders, and food preparation.
  • Count safe, do inventory, truck orders, and make sure labor is well managed and shift runs accordingly.
  • Check in truck orders, Put in truck orders, run reports, counted money, open and closed store.
  • Stocked shipments cleaned shelves and daily cleaning tasks put truck orders away helped customers helped staff opened and close duties
  • Prepped food, ran ovens, handed out checks, managed shifts, truck orders, made deposits etc.
  • Open and close store, count and prepare deposits, fill and unload truck orders, inventory, manage shifts

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16. Cycle Counts

average Demand
Here's how Cycle Counts is used in Shift Manager jobs:
  • Conduct regular cycle counts, inventory adjustments and solves inventory discrepancies to sustain an accurate product inventory.
  • Shift supervisor -making weekly labor schedule -delegating tasks-inspecting and checking in orders-daily sales reports-cash management -cycle counts/inventory checks
  • Verified and approved all product shipments, and conducted store's daily, weekly, and quarterly inventory cycle counts.
  • Shift Manager, Photo Supervisor, Cashier, Sales, Cycle Counts, Deposits, Inventory, Payroll, Stocking,
  • Received and placed orders for store function, along with weekly cycle counts in all departments to monitor shrink.
  • Performed weekly cycle counts of inventory worth $1.3M and made recommendation on specific quantities for following orders.
  • Update cycle counts, store marks, weekly order store inventory and accept vendors merchandise when appropriate.
  • Handle cycle counts, quick picks, price changes, weekly ad signs and other inventory controls.
  • Provide great customer service by running shift, Deli, Stock Room, Cashier, and Cycle counts
  • Cycle counts (inventories) would be done on a daily basis of different items in stock.
  • Performed end of shift cash counting, product control and assisted with weekly cycle counts.
  • Maintain raw material inventory levels based on forecasting and trends - perform cycle counts.
  • Monitored inventory in/out on a daily basis by conducting cycle counts throughout the store.
  • Maintained shipping and receiving schedules, cycle counts, and safety and quality inspections.
  • Performed cycle counts on a monthly basis and identified trends for shortages.
  • Order Products, check-in vendors and perform inventory cycle counts.
  • Manage daily cycle counts for maintain inventory and stock room.
  • Complete cycle counts, freshness, and backroom pull reports.
  • Performed cycle counts daily to ensure minimized cost and waste.
  • Help Inventory manager with cycle counts of our products.

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17. Customer Orders

average Demand
Here's how Customer Orders is used in Shift Manager jobs:
  • Coordinate repair and upgrade schedule with operations to maximize required inventory levels to satisfy customer orders.
  • Requested and recorded customer orders while maintaining an atmosphere of friendliness and efficiency.
  • Managed daily inventory assessments regarding product amounts ensuring ability to fill customer orders.
  • Delivered customer orders with efficiency leading to promotion to shift manager.
  • Provided excellent customer service during food preparation and customer orders.
  • Monitored food amounts to ensure availability for incoming customer orders.
  • Developed shipping strategies to get customer orders out more effectively.
  • Delivered exemplary customer service while acquiring and preparing customer orders.
  • Achieved exceptional timing of food preparation in customer orders.
  • Worked accurately taking customer orders and handling cash.
  • Prepared and assembled customer orders quickly and accurately.
  • Received and produced customer orders according to their specifications
  • Listen attentively to guarantee accuracy of customer orders.
  • Processed customer orders and provided excellent customer service.
  • Packed customer orders efficiently with excellent quality.
  • Process customer orders and schedule customer deliveries.
  • Managed production schedule to accommodate customer orders.
  • Maintained inventory control and prepared customer orders.
  • Processed customer orders with quality service.
  • Prepared customer orders to their satisfaction.

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18. Inventory Management

average Demand
Here's how Inventory Management is used in Shift Manager jobs:
  • Performed inventory management and supply ordering coordination
  • Inventory Management Monitored and maintained store inventory through ordering and tracking fluctuations in sales to compensate for increases in customer demand.
  • Major responsibilities included: day-to-day store-level activities related to Store Operations, Employee Training & Supervision and Inventory Management & Purchasing.
  • Facilitated training for new employees Advanced my skills to self-manage and self-motivate Promoted and implemented successful team collaborated measures Supervised inventory management
  • Trained and motivated employees, recognized crew members for their efforts and contributions, inventory management, provided exceptional customer service.
  • Ensured efficient and profitable inventory management through timely communication of supply and demand to store manager at regular meetings.
  • Participated in several corporate development programs including: beverage/food management, inventory management, store opening/closing procedure training.
  • Managed shift operations for this convenience store including staff supervision, customer service, inventory management and merchandising.
  • Develop and implement efficient operational procedures for coffee preparation, inventory management, and general cleanliness.
  • Worked with colleagues in providing exceptional customer service, inventory management, and quality shop conditions.
  • Completed advanced management training, compromised of inventory management, project development and data analysis.
  • Inventory management, safe management, safety management, staff management, and operational management.
  • Utilized inventory management software to maintain accurate supply and inventory required in supporting customer orders.
  • Developed and implemented inventory management and ordering processes to maximize productivity and manage cost effectiveness.
  • Inventory management including ordering supplies and organizing and restocking prep stations for daily use.
  • Implemented an inventory management system (IMS) routine that eliminates over/under ordering of product
  • Supported manager with inventory management, including ordering, verifying shipments and record accuracy.
  • Performed administrative tasks such as sales charting, inventory management and daily financial audits.
  • Orchestrated inventory management program to control inventory levels and enhance POS sales and accuracy.
  • Handled inventory management including product ordering, replenishment, and maintaining product display.

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19. Company Standards

average Demand
Here's how Company Standards is used in Shift Manager jobs:
  • Demonstrate operational skills including making quality products and ensuring each product meets company standards and reflects customer s order.
  • Trained and managed 30 employees and achieved significant improvements in their productivity while maintaining company standards and policies.
  • Displayed adherence to company standards by providing exceptional service to customers; leading to monetary bonuses.
  • Handled the store advertising and promotional displays Maintained store appearance and product presentation to company standards.
  • Maintained fast accurate service, positive customer relations and ensured products were consistent with company standards.
  • Perform weekly evaluations to insure quality control of employee service performance following company standards.
  • Sanitized utensils and food preparation area, performed inventory in compliance with company standards.
  • Gained management skills by contributing to a successful operation as determined by company standards.
  • Maintained regular sanitation and cleaning functions as needed per company Standards policies and procedures
  • Maintain strong relationships with customers and ensure quality service by promoting company standards.
  • Perform management responsibilities in accordance with all Company standards policies and procedures.
  • Delegate responsibilities to employees to ensure operation adhered with company standards.
  • Ensured patrons received a quality meal and delivered according company standards.
  • Assisted in and executed visual merchandising directives to company standards.
  • Maintained operational excellence through compliance with company standards and procedures.
  • Maintained company standards of quality, safety and sanitation.
  • Completed required paperwork accurately and timely per company standards.
  • Achieved competitive sales numbers in comparison to company standards.
  • Manage and maintain inventory within company standards daily.
  • Provide exceptional customer service while maintaining company standards.

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20. Food Cost

average Demand
Here's how Food Cost is used in Shift Manager jobs:
  • Committed customer service representative motivated to maintain customer satisfaction and contribute to company success by working to minimize food cost.
  • Controlled food cost, monitored labor and recommended corrective action where necessary.
  • Reduced food costs with both store-supplied software and self-hosted web-based application.
  • Controlled food cost/deposits/Ordering and Receiving/stock/interacting with guest.
  • Supervised all aspects of day to day operations of the restaurant including cash handling, labor spent and food cost issues.
  • Worked with the general manager to maintain low labor and food cost percentages while not effecting quality and speed of service.
  • Manage labor costs, food costs, customer relations, cash and credit card transactions, nightly inventory and food orders.
  • Managed back-of-the-house operations (e.g., employee shifts, scheduling, labor costs, food costs, portioning, and inventory)
  • Coordinate Drivers and Production staff to deliver a quality product as quickly as possible, while managing labor and food costs.
  • Run shift, open /close store, inventory, high food cost count, assist crew, record temperature log
  • Performed a complete store inventory inspection on a weekly basis to keep food costs within the determined range.
  • Supervised and managed all financial aspects of food cost and labor targets of operations in an individual restaurant.
  • Helped to keep labor and food costs down on a daily and weekly basis to meet store goals.
  • Certified as a branch trainer and responsible for leading all activities involving Food Cost Community and Safety Committee.
  • Reduce the food costs in the restaurant by 10-15% with accurate order taking eliminating consistent customer complaints.
  • Monitor and maintain inventory levels and food cost control during assigned shift and complete weekly inventory as needed.
  • Pinpointed waste through daily tracking in Excel, which led to a 23% decrease in food costs.
  • Proved to be a strong asset to team by managing employees, food costs and customer service goals.
  • Managed labor, food cost, operational projections, inventory, temperatures, food safety and customer feedback.
  • Monitored and assessed food costs, labor and various inventory levels to ensure efficiency and cost attainment.

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21. Customer Relations

average Demand
Here's how Customer Relations is used in Shift Manager jobs:
  • Maintained favorable customer relations at all times by building trust, communicating efficiently, driving execution, and demonstrating high integrity.
  • Utilized time management skills, multitasking abilities, and excelled in customer relations resulting in an effective team environment.
  • Stimulated strong customer relations by providing personalized product consultations to customers based on their skin/hair/body needs and desired results.
  • Handle customer relations in the resort and casino including dealing with difficult customer situations to promote customer satisfaction.
  • Developed staff in customer relations to maximize service satisfaction and generate repeat/referral business that contributes to sales growth.
  • Managed and grow commercial customer relationships/sales, including building and holding team accountable to executing customer action plans.
  • Reviewed and adjusted rental agreements, calculating rates and expenses to guarantee accuracy and positive customer relations.
  • Addressed all customer relations issues in accordance with company policy while promoting a positive shopping experience.
  • Guaranteed the integrity of the business operations through excellence in customer relations and customer satisfaction.
  • Resolved customer complaints while promoting positive customer relations with compliance officer for slot operations.
  • Acquired, developed and maintained business customer relationships by evaluating needs and making recommendations.
  • Proved superior customer relations with proven ability to defuse angry customers and anticipated needs.
  • Received certification for taking additional classes to improve customer relations and store quality.
  • Resolved all customer relations problems and ensured smooth operations for all business functions.
  • Fulfilled requests, resolved problems and cultivated customer relationships on a daily basis.
  • Cultivated positive customer relationships by focusing strong attention on and exceeding customer needs.
  • Provide daily solutions for escalated disputes improve and further build customer relationships.
  • Developed strong customer relationships providing excellent guest service in fast paced environment.
  • Managed customer relationships by providing outstanding customer service in a fast-paced environment.
  • Manage store operations including inventory, cash management, and customer relations.

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22. Data Entry

average Demand
Here's how Data Entry is used in Shift Manager jobs:
  • Conducted data entry and processing of supply transactions using automated supply system.
  • Audited end of week inventory reconciliations by verifying data entry and counting.
  • Performed data entry to organize employee and store documentation accordingly.
  • Performed various administrative duties, including data entry and documentation.
  • Organized vendor processing by utilizing data entry and mathematical computations.
  • Performed basic mathematical calculations and daily sales data entry.
  • Computerized records management and data entry for student files.
  • Performed data entry for inventory control.
  • Manage my crew, prep food items, do deposit and take them to the bank, do data entry computer work
  • Perform closing duties such as, data entry, money handling, paper filing, and upkeep of the store.
  • Team leadership* Light accounting, light typing, data entry and inventory* Customer service and training new employees at entry level
  • Open and close the store, which includes cash management, data entry of store funds and making bank deposits.
  • Manage a shift of 7-10 employees Knowledge and ability to work/train on all food stations Data entry using multiple computer programs
  • Managed a crew of five or more Data Entry, Customer Service, Auditing, Inventory, Bookkeeping and Sales.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, cash management, sales and labor management).
  • Utilized companies' web-based application to enter orders for food and paper products, requiring data entry for accuracy.
  • Provided outstanding customer service, scheduled shifts, marketing, data entry, inventory control, and supervised other associates
  • Help with all administrative and human resource responsibilities such as data entry of daily inventory counts and cash handle.
  • Performed timely and highly accurate data entry to ensure the fastest turnaround possible for daily inside Sales and Marketing.
  • Provided customer service, cash handling, made schedules, computer data entry, nightly paperwork and changing signs.

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23. Product Quality

average Demand
Here's how Product Quality is used in Shift Manager jobs:
  • Assisted upper management with continually monitoring store and took appropriate action to ensure product quality and service standards were consistently met.
  • Assist with monitoring product quality, product inventories, production rates, delivery schedules and coordinating /prioritizing of emergency maintenance resources.
  • Coordinated and handled all internal food preparation and servicing to achieve exceptional product quality and ensured that customer expectations are met.
  • Trained and provided direction to employees regarding operational and procedural requirements or issues in order to maintain product quality and cleanliness.
  • Monitored product quality issues and coordinated appropriate action to ensure that out-of- spec condition were positively corrected and contained.
  • Investigate and resolve complaints regarding food deliveries, checking delivery contents to verify product quality and quantity.
  • Provide feedback and advice to owners/upper management to improve product quality, efficiency, and overall profitability.
  • Schedule and receive inventory deliveries, verification of inventory delivered product quality and quantity.
  • Supervised customer service while handling customer problems and maintaining product quality and supply.
  • Supervised conduct, schedule adherence, productivity, product quality and customer satisfaction.
  • Performed daily food safety and temperature checklists to insure consistent product quality.
  • Monitored employee training and productivity to ensure customer satisfaction and product quality.
  • Rotate inventory to assure optimal product quality, and accurate inventory counts.
  • Evaluated product quality to determine which customers received materials based on commitment.
  • Followed company's policies and procedures ensuring customer satisfaction and product quality.
  • Handle customer concerns while providing exceptional customer service and product quality.
  • Maintained product quality and staff efficiency via effective training and retraining.
  • Supervised and assessed employee performance on product quality and customer service.
  • Maintain customer relations by ensuring product quality specifications are met.
  • Managed and maintained high standards of customer service and product quality

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24. High Standards

average Demand
Here's how High Standards is used in Shift Manager jobs:
  • Maintained high standards of customer service during high-volume, fast-pasted operations, Handled currency and credit transactions quickly and accurately.
  • Maintained high standards of customer service during high-volume fast paced environment.
  • Trained new employees to follow Subway policies and procedures, as well as maintaining high standards in food preparation and sanitation.
  • Supervised and trained 40 personnel to achieve the high standards directive of quality, service and cleanliness set forth by management.
  • Reviewed scheduling to adhere to the high standards of customer service and make sure the right person in the right place.
  • Performed inventory, supervised personnel, products, and equipment to achieve the high standards of quality, service and cleanliness
  • Maintained already high standards of food quality and service, as well as high standards of maintenance and cleanliness.
  • Maintained high standards of quality control, hygiene, health and safety by following health codes and regulations.
  • Supported staff by assisting with the preparation of orders and maintaining high standards of customer care and satisfaction.
  • Assist Restaurant General Manager by making sure all shifts are completed to Taco Bell's high standards.
  • Maintain high standards of store image and ensure that the store is well-stocked and ready for business.
  • Set high standards for the team, to achieve disciplined execution of prescribed standards of operations.
  • Created the highest customer service atmosphere by setting and enforcing high standards when Manager on Duty.
  • Completed thorough Cleanliness and Hygiene training in order to maintain high standards set by the company.
  • Maintained high standards of business performance and led team in customer service and product preparation.
  • Direct crew to provide facility cleanliness and high standards of showroom and dining area presentation.
  • Ensured high standards of excellence in food quality, customer satisfaction, and restaurant cleanliness.
  • Showed commitment to the high standards of the brand ensuring that they were always met.
  • Skilled in exceeding goals and company expectations by maintaining high standards of customer service.
  • Maintained business performance while keeping high standards of food, service, and safety.

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25. Safety Procedures

average Demand
Here's how Safety Procedures is used in Shift Manager jobs:
  • Administered company safety programs, safety meetings, safety inspections, and safety procedures regarding maintenance practices within the caster department.
  • Manage under the assistant manager 10-20 employees* Train incoming personnel* Implement safety procedures* Inventory of supplies* Evaluating cash drawers* Making daily deposits
  • Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures.
  • Maintained sanitary and health guidelines by closely monitoring food safety procedures and ensuring team followed them consistently.
  • Assisted in maintaining preparation and service areas in a sanitary condition while following food safety procedures.
  • Performed hourly building security checks, conducted safety procedures and maintained overall building security.
  • Worked with safety coordinators and union safety personnel to improve and revise safety procedures.
  • Adhered to proper sanitation and safety procedures including knife handling and kitchen equipment.
  • Performed safety inspections during shift to ensure proper safety procedures were being followed.
  • Assured all proper sanitation and safety procedures including kitchen equipment where followed.
  • Open and close shifts without supervision following company security and safety procedures.
  • Performed Food Safety Procedures to enhance quality and accuracy of food timeliness.
  • Inspected areas for unsafe conditions, maintained safety procedures during emergencies.
  • Follow sanitation and safety procedures of all restaurant and kitchen equipment.
  • Opened & closed shifts/followed company security, hygiene and safety procedures.
  • Preformed inventory of product ensured all safety procedures were being followed.
  • Supervised new employees during food production and enforced food/store safety procedures.
  • Developed new team members on proper operating and safety procedures.
  • Directed daily company police food safety procedures and quality control.
  • Supervised employees to ensure food safety procedures were implemented.

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26. Weekly Inventory

average Demand
Here's how Weekly Inventory is used in Shift Manager jobs:
  • Managed daily sales and food preparation.- Supervised team of 10 employees.- Organized weekly inventory.- Managed scheduling and payroll.
  • Performed weekly inventory counts, receiving/stocking product, input/upload weekly invoices, and auditing weekly paperwork for completion.
  • Demonstrated the ability to construct a well-furnished schedule* Finalizing weekly inventory counts to ensure proper cost of goods sold
  • Practice inventory control standards which included taking weekly inventory of items, and delivery verification during morning shifts.
  • Practice safe food handling Practice safe cash handling Daily/Weekly inventory Supervise 25+ employees Delivers exceptional costumer service
  • Maintain inventory and generate weekly inventory orders according to projections and current inventory levels.
  • Participated in advanced training which included weekly inventory as well as team building exercises.
  • Conducted weekly inventory check-ins ensuring all items ordered were of acceptable quality.
  • Sustained satisfactory inventory levels via purchase orders & weekly inventory audits.
  • Completed weekly inventory counts and daily inventory counts before business hours.
  • Placed orders and received weekly replenishment and preformed weekly inventory audit.
  • Maintained a weekly inventory of product and placed orders accordingly.
  • Collected weekly inventory levels, entering data into online system.
  • Received, sorted and coordinated weekly inventory orders and deliveries.
  • Conducted weekly inventory stock placing orders for inventory as needed.
  • Entered data promptly and efficiently during weekly inventory counts.
  • Scheduled shipments of product based on weekly inventory averages.
  • Performed all management duties during weekly inventory stocking.
  • Checked weekly inventory numbers and recorded any discrepancies.
  • Completed weekly inventory of products for store management.

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27. Phone Calls

average Demand
Here's how Phone Calls is used in Shift Manager jobs:
  • Assist customers in a fast-paced environment by providing superb customer satisfaction while answering inbound phone calls and completing photo orders.
  • General retail responsibilities-assisting customers and answering questions, running cash register, working merchandise, answer phone calls.
  • Worked efficiently with answering phone calls, operating cash registers, and inputting information into company-specific software.
  • Answered phone calls and organized reservations/catering events.
  • Interacted professionally via telephone calls.
  • Served Ice cream to customers, answered phone calls, handled customer complaints, helped with scheduling, and supervised employees.
  • Welcomed all guests to the store, handled catering, telephone calls and inquires, dealt with vendors for the company.
  • Maintain client service record including: written correspondence, telephone calls, client systems contacts, group participation, and referrals.
  • Answer emails, phone calls, and perform audits with the Department Controller, Audit, Compliance and State Police.
  • Facilitate a pleasant experience for customers by answering questions, taking phone calls, and operating the cash register.
  • Maintain customer satisfaction, answer and report phone calls, welcome arriving customers, and maintain pleasant restaurant environment.
  • Worked on check-in and checkout process, involved answering phone calls and taking reservations on a multiple line phone.
  • Used Millennium scheduling software for day to day operations along with answering phone calls and working personally with clients.
  • Provide members and guest with excellent customer service by answering phone calls, setting appointments, and greeting guest.
  • Prepare food, wash dishes, organize inventory, answer phone calls, operate register and resolve customer disputes
  • Managed daily operations selling steel construction and collision materials, like phone calls, clients, and deals.
  • Provided excellent customer services by greeting customers, responding to inquiries answering phone calls and resolving customer complaints.
  • Responded to telephone calls by providing information on programs, facility operations, and reserving courts to patrons.
  • Answered phone calls and addressed customer concerns while being able to still work on the task at hand.
  • Assisted in maintaining preparation and service areas in a sanitary condition Answered telephone calls and responded to inquiries.

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28. High Volume

average Demand
Here's how High Volume is used in Shift Manager jobs:
  • Handled all aspects of customer service and fleet management to generate loyalty and profitability from high volume corporate customers.
  • Provided excellent and consistent customer service daily to ensure customer satisfaction in a high volume location.
  • Organized and setup provisions for a high volume restaurant to facilitate efficiency.
  • Managed several employees during significantly high volume periods of customers.
  • Deliver positive customer service ensuring high volume return customers.
  • Managed weekly procurement of high volume inventory.
  • Managed support staff through high volume sales hours, and ensured delivery of acceptable level of customer service and food orders.
  • Job Duties: Servicing Customers, Preparing food for high volume of customers, Inventory, Made weekly menu, ServSafe Certification
  • Managed high volume product to ensure food was always hot and ready for customers and kept food loss to a minimum.
  • Direct and oversee the daily production, packaging, warehouse activities of a plant producing a high volume of product daily.
  • Lead a team of employees in providing fast, efficient, and friendly service to a high volume of customers.
  • Managed shifts at a high volume travel center focusing on customer service, financial controls, merchandising, and stocking/replenishment.
  • Demonstrated ability to instruct people on how to do something, while under extreme pressure of a high volume Store.
  • Led shifts and managed employees to ensure high volume shifts were productive and ran in a calm, organized demeanor.
  • Managed high volumes of customers while ensuring the establishment was clean, food was fresh, and people were satisfied.
  • Managed daily shift operations (2nd and 3rd shift) for high volume convenience store with 2-8 employees per shift.
  • Supervised staff in all procedures to encode, proof, cancel, microfilm, and sort high volume payments.
  • Led a team of 15 guards in monitoring a high volume of mall traffic during peak hours and days.
  • Demonstrated strong multitasking skills, with high volume call answering, precise message taking and follow up dispatch actions.
  • Manage and train employees in high volume areas such as kitchen, front line, and drive through window.

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29. Servsafe

average Demand
Here's how Servsafe is used in Shift Manager jobs:
  • Certified Basic Shift Management/ServSafe, supervise staff/cook/inventory/daily deposits
  • Manage, coach, train, and promote Quality Service and CleanlinessCash Management and Customer ServiceServsafe Food Certification
  • Attained ServSafe restaurant qualifications and completed Franklin Covey management courses.
  • Received SERVSAFE certification along with online management courses.
  • Earned Basic Shift Management and ServSafe certifications.
  • Completed ServSafe : manager training and certification.
  • Certified by ServSafe National Restaurant Association.
  • Gained ServSafe certification with job promotion.
  • Received ServSafe food handling certificate.
  • Obtained a ServSafe Certification expires 09/2017
  • Received ServSafe Food Handler Safety Certification
  • Obtained Food Service Manager Certification, ServSafe Manager Training and ServSafe Food Handler Certifications, and TIPS Alcohol Certification.
  • Involved in two management training classes and became BSM and ASM certified, as well as ServSafe Certified.
  • Ensured all ServSafe processes are maintained and all work areas were clean and continuously sanitized following industry standards.
  • Maintained a well sanitized dinning and work area at all times to meet ServSafe State standards.
  • Keep a happy and loyal team in order to keep the store running, ServSafe Certified
  • Received my ServSafe License as well as went to BSM training with the company.
  • Prepared food safely and efficiently, reducing food waste, according to ServSafe guidelines
  • Uphold safety protocol and best practices in food environments - ServSafe Certified.
  • Certified in ServSafe and Introduction to Management courses through McDonald's Corporation

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30. Labor Costs

low Demand
Here's how Labor Costs is used in Shift Manager jobs:
  • Increased revenue and controlled labor costs through effective sales training Generated repeat business through exceptional customer service.
  • Maintained/controlled labor costs by efficiently scheduling coverage for each shift.
  • Reviewed and managed labor costs for efficiency and profitability.
  • Monitored and regulated labor costs to exceed company targets.
  • Optimized profitability by controlling waste and labor costs.
  • Maintained operations while considering labor costs and scheduling.
  • Produced ongoing weekly employee schedules, ensuring adequate staff was on hand to support guests, while effectively controlling labor costs.
  • Managed food and labor costs and ensured employees were correctly performing their job in order for the store to operate smoothly.
  • Manage 3-10 crew members at any one time while providing breaks, managing labor costs and handling customer escalations and concerns.
  • Managed food and labor costs daily while coordinating with the management team to hit weekly, period, and yearly goals.
  • Played leadership role in meeting and exceeding the company s objectives for labor costs in every year as a Shift Manager.
  • Manage labor costs Assign specific tasks to be perform by employees Resolve customer and employee complaints Maintain the store money and safe
  • Manage staffing of a team of 27 people to ensure labor costs are at a minimum using Paramount staffing as support.
  • Oversee store & employee efficiency, engage in customer service and sales, balance food and labor costs to maximize profitability.
  • Monitored and resolved all issues of food quality and service, including maintaining daily records of food and labor costs.
  • Managed 10-15 employees per shift, controlled labor costs, maintained bank deposits and financial counts during each shift worked.
  • Optimized profits by controlling food and labor costs, completed vendor orders, and maintained records of all vendor transactions.
  • Maintained weekly and monthly logs of all personnel and labor hours using computer software to determine production and labor costs.
  • Figure profit margins, taking food costs, maintenance costs, labor costs, and current inventory into account.
  • Create weekly schedules for 30 to 35 employees, monitoring staffing and business levels to achieve favorable labor costs.

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31. Service Standards

low Demand
Here's how Service Standards is used in Shift Manager jobs:
  • Established compliance to productivity and service standards by developing and maintaining sufficient number of well-trained, productive employees.
  • Perform responsibilities of creating and implementing policies to maintain food service standards and achieve customer satisfaction.
  • Set benchmark for store environment and ensure operation consistently meets sanitation and service standards.
  • Managed staff and store operations to ensure company and customer service standards were maintained
  • Monitor operation profitability while ensuring all employees maintain customer service standards.
  • Monitor customer interactions and ensure customer service standards are complied with.
  • Recognized for excellent customer service standards and marketed company branding.
  • Manage shifts by targeting sales trends -Lead Crew to achieving sales goals and high customer service standards -Promote cultural diversity and acceptance
  • Increased service standards, labor controls, and inventory controls as part of a dynamic team functioning in a high-volume setting.
  • Maintained the restaurant's revenue, profitability and quality goals.maintained high production, productivity, quality, and customer service standards.
  • Lead by example, while promoting the highest service standards in the industry to customers, and team members alike.
  • Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all customers and coworkers.
  • Maintained high service standards, ensured optimum customer satisfaction, associate morale, and attainment of P&L goals.
  • Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
  • Played a key role in growing revenue and customer satisfaction in the Brick location by instituting higher service standards.
  • Supervised employee operations to ensure production levels and service standards were maintained as well as prompt and efficient.
  • Coached employees in need of performance improvement in order to uphold the Caesars Entertainment customer service standards.
  • Insure Team Members are protecting company assets while adhering to proper procedures and Guest Service standards.
  • Monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.
  • Monitored restaurant and took appropriate action to ensure food quality and service standards were constantly met.

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32. Restaurant Operations

low Demand
Here's how Restaurant Operations is used in Shift Manager jobs:
  • Provided fantastic food in a fast and friendly work environment with excellent customer relations while maintaining managerial tasks in restaurant operations.
  • Managed restaurant operations including the execution of all company policies, procedures, programs and systems to advance restaurant profitability.
  • Directed general restaurant operations, monitoring food quality and staffing requirements to ensure positive dining experience for every guest.
  • Supervised crew personnel during the absence of General manger, managed restaurant operations, and ensured quality guest service
  • Shift leaders understand that customer satisfaction always takes priority but efficient restaurant operations make it possible.
  • Monitored food quality and BOG for proper sanitation and managed general restaurant operations to ensure profitability.
  • Shift Leaders are responsible and accountable for supervising and supporting productive and profitable restaurant operations.
  • Managed restaurant operations per shifts * Controlled inventory * Delivered exceptional customer service * Enforced policies
  • Full accountability for restaurant operations in absence of the General Manager and Senior Assistant Manager.
  • Supervised staff and assisted management in the overall procedures and execution of restaurant operations.
  • Assist in managing daily restaurant operations; and providing every customer with outstanding service.
  • Communicate effectively in order to ensure that the excellent restaurant operations are consistently achieved.
  • Lead the restaurant during shifts to ensure excellent restaurant operations are consistently achieved.
  • Cash handling, restaurant operations and management spreadsheet library, maintained food inventory.
  • Managed Restaurant operations and administration including, reports, inventory and customer service.
  • Supervised all restaurant operations as pertains to food safety and customer service.
  • Managed restaurant operations during assigned shifts, including opening & closing restaurant.
  • Supported and assisted General Manager in daily functions of restaurant operations.
  • Assist with restaurant operations to ensure an overall quality customer service.
  • Assist General Manager/Assistant Manager with day to day restaurant operations.

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33. Computer System

low Demand
Here's how Computer System is used in Shift Manager jobs:
  • Assisted customers, maintained inventory, operated computer systems, counted/deposited money, ensured employee integrity, kept restaurant clean.
  • Expedite food orders; input multiple back-to-back orders into computer system while insuring accurate delivery to customer.
  • Eliminated unplanned outages of computer systems by establishing coordination of change related activities across Information Technology teams.
  • Participated and traveled to other locations for audits, inspections in computer systems and inventory.
  • Ensured computer system was properly opened/closed in preparation for next day's business
  • Cashiered quickly & accurately using computer system for automated order taking.
  • Used a computer system to quickly and efficiently provide customer satisfaction.
  • Managed computer system, budget inventory and accounts receivable.
  • Balanced and managed cash register using point-of-sale computer system.
  • Input important data into the managerial intranet computer system.
  • Placed orders and entered incoming product into computer system.
  • Cash handling/Computer skills-POS computer system.
  • Trained all new employees on kitchen equipment operation, food safety guidelines, company protocol, and computer system for orders.
  • Trained new servers, bartenders, and Managers-in-training on company policy, serving strategies, money-handling, and computer system utilization.
  • Changed and closed out cash drawers and input information into the ISP server computer system, and make bank deposits.
  • Consulted in development of CPS system (replaced UPS Maxi-ship) Computer systems & software in an N/T environment:.
  • Cleaned, stocked, opened/closed, delivered purchased appliances, unloaded freight, and received truck into the computer system.
  • Enter our food cost and prep amounts into the computer system at the end of the shift in the evening.
  • Handled payroll management, cash and inventory reports, and had a complete understanding of the register and computer systems.
  • Updated the database regularly by documented all the transactions manually in the registers as well as the computer system.

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34. People

low Demand
Here's how People is used in Shift Manager jobs:
  • Supervised crew of ten people and ensured quality customer satisfaction.
  • Supervised 40 people in a restaurant setting, including back of the house, front of the house and serving staff.
  • Love everything about this new store and people, but I'm ready for a new journey outside of food restaurants.
  • Managed night shifts and a staff of up to four (4) people and performed daily paperwork and sale goals.
  • Shift manager handling food safety counting drawer/safe closing the store opening the store mange a crew of 8-9 people every shift
  • Demonstrated and reinforced the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
  • Checked the schedule to make sure enough people were scheduled to come in for the AM shift and PM shift.
  • Job duties: providing excellent customer service, maintaining inventory, managing a shift of 8-12 people, money management,
  • Manage a small group of people to maintain overnight function of the store and prepare the store for the morning.
  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Managed financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes.
  • Learned valuable employee-to-customer people skills, on the spot problem solving, and quick thinking skills to satisfy customers.
  • Managed a team of 3-5 people - Trained employees in restaurant procedures - Balanced register and created reports at close
  • Maintained people, product, and equipment to execute outstanding quality, service, cleanliness & value for customers.
  • Supervised a Shift of twelve people, cash management, inputting data into the computer, and ordering product.
  • Managed up to six people at a time, to ensure that procedures were following according to company policy.
  • Assist customers, monitor the store, manage up to a 10 people per shift, and handle money.
  • Performed quality assurance function dealing with the general status of process, plant, product, and people.
  • Supervised, scheduled, and coordinated the jobs of 29 people *Resolved conflicts in a timely and appropriate manner
  • Managed a staff of 3 to 5 people for summer camp programs aimed at developing rock climbing skills.

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35. Sales Floor

low Demand
Here's how Sales Floor is used in Shift Manager jobs:
  • Encouraged healthy customer relations by offering informed suggestions, locating desired titles, and efficiently organizing sales floor
  • Perform opening and closing procedures, monitor staff on the sales floor, while offering the optimum level of customer service.
  • Provided oversight and support to all sales floor staff during shifts to ensure sales goals were achieved and customers were satisfied.
  • Perform normal sales duties while managing sales floor, ensuring KPI's and targets were met by all sales associates.
  • Maintained clean and orderly sales floor, proper checks and balances of registers, communicated expectations and goals to employees.
  • Manage Sales floor and drive sales upward by: addressing guest concerns, coaching employees, and mitigating product loss.
  • Complete all acting manager duties such as counting safe, creating deposits, and maintaining cleanliness of sales floor.
  • Perform sales floor work, such as greeting or assisted customers, restocked product, and general cleaning duties.
  • Mentored and developed other sales agents, which lead to the increased production for the entire sales floor.
  • Closed the store daily and prepared the sales floor for a seamless transition to the next business day.
  • Shift manager duties: Provide outstanding customer service, manage sales floor, supervise and support store associates.
  • Drive team performance, maximize shift efficiency and ensure 100% quality compliance while running the sales floor.
  • Reorganize sales floor to meet companies demands, and what best fits our store to make sale goals.
  • Perform sales floor work, such as greeting customers with a happy and positive attitude and stocking/taking inventory.
  • Priced items, answered phones, organized sales floor, decorated and organized front windows for displays.
  • Moderated and deflated customer conflicts on the sales floor using good communication skills and excellent customer service.
  • Stock product on sales floor and maintain appearance of displays as well as safe, clean store.
  • Conducted moderate cleaning and organization of sales floor, and performed other store maintenance tasks as necessary.
  • Operate store when store manager is not available while catering to customers and maintaining the sales floor.
  • Work with other management to ensure that the merchandise is placed and priced correctly on sales floor.

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36. Quality Standards

low Demand
Here's how Quality Standards is used in Shift Manager jobs:
  • Support Plant objective in alignment with corporate strategies and business initiatives, improve processes or operational enhancement while maintaining quality standards.
  • Supervised the operations of a specified shift and ensured that schedules of activity and established quality standards were maintained.
  • Performed inventory counts*Positive guest relations, and ensuring products are consistent with company quality standards.
  • Improved operational efficiency of kitchen while adhering to food safety requirements and high quality standards.
  • Managed factory operation to ensure full capacity utilization at all times within quality standards.
  • Demonstrated time management practices designed to improve customer throughout without sacrifice to quality standards.
  • Developed and mentored team members throughout service to maintain quality standards consistently.
  • Helped maintain food quality standards and food preparation safety mandates
  • Maintained quality standards while achieving client deadlines
  • Conducted and maintained quality standards.
  • Communicate, train and promote quality standards to team members Professionally and promptly, responded to all customer concerns or issues.
  • Cook and prep all products to company standards while maintaining proper quality standards and proper product shelf life (FIFO).
  • Ensured food quality and 100% customer satisfaction through positive guest relations and ensuring products are consistent with company quality standards.
  • Mastered all positions within the store, and worked to not only maintain but to exceed service and food quality standards.
  • Monitor inventory items to ensure proper control, the ability to facilitate guests' needs, and maintenance of quality standards.
  • Observe and evaluate workers and work procedures to ensure quality standards and service for customers, staff and management.
  • Provide leadership and training for SOP's and ensure quality standards are maintained, evaluate and recommend new techniques.
  • Store Standards- maintaining industrial quality standards for the store, making sure all health and sanitation codes are meet.
  • Conduct thorough Inspections and recordings of site activity as well as monitor employee activity to ensure quality standards.
  • Trained, developed, motivated, and coached new employees to ensure quality standards pertaining to customer service.

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37. Front Counter

low Demand
Here's how Front Counter is used in Shift Manager jobs:
  • Started as a Front counter Worker, promoted through to Drive through, then cook, trainer, then Shift manager.
  • Clean and stock the store throughout my shift while ensuring that the restaurant and front counter is sanitary and presentable.
  • Worked front counter, drive through, grill, did daily deposits, motivated my team to succeed daily.
  • Worked front counter, grill, and cash registers Responsible for evening work staff, duties, and closing
  • Assisted customers at the front counter and on the telephone with concerns, large orders and current promotions.
  • Work in the kitchen preparing food and at the front counter helping customers through the ordering process.
  • Front counter work, including filling pastry case, sandwich and grill prep, and cash register
  • Serviced the front counter providing customers with outstanding customer service in a face paced environment.
  • Started with McDonald's as a crew member at 17, working the front counter.
  • Handled customers at front counter, on the phone or at their homes or businesses.
  • Arranged new video release displays, candy aisles, and front counters to optimize sales.
  • Serve and run the front counter / Cash register & store deposits / Scheduling staff
  • Supervised employees in food preparation, front counter service, and facility cleaning.
  • Cashier drive through and front counter providing a quick easy and friendly transaction.
  • Worked front counter, made in my opinion the best pizzas in store.
  • Maintain clean and orderly dining room, front counter, and bathrooms.
  • Grill operator front counter manage money customers oriented make sure safe clean place
  • Shift manager, front counter, paper work, in charge of crew
  • Greet customers at the front counter, using professional customer service.
  • Cleaned lobby area as well as kitchen and front counter.

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38. Guest Satisfaction

low Demand
Here's how Guest Satisfaction is used in Shift Manager jobs:
  • Direct facility observation activities, ensuring operational integrity, profitability, guest satisfaction, work flow efficiency, and compliance standards.
  • Provide outstanding restaurant service by maintaining guest satisfaction by monitoring, evaluating and auditing quality of food.
  • Ensured guest satisfaction through efficient, accurate and professional service in a demanding corporate atmosphere.
  • Contribute to the profitability and guest satisfaction perception of other hotel departments.
  • Managed and Maintained proper staffing and inventory while overseeing proper guest satisfaction.
  • Monitor guest satisfaction and take a personal responsibility to ensure it.
  • Improved guest satisfaction by resolving service issues and offering returning incentives.
  • Provide excellent service and fostered guest satisfaction in fast-paced environment.
  • Supervised and monitored daily data, performances, and guest satisfaction
  • Increased sales by implementing exceptional attentiveness and guest satisfaction.
  • Coordinate departments to ensure guest satisfaction and operational efficiency.
  • Maintain excellent customer service by focusing on guest satisfaction.
  • Ensured guest satisfaction exceeded expectations.
  • Developed an in-depth training program for new associates to ensure the core values of the company to met guest satisfaction.
  • Assist the management team by ensuring guest satisfaction and overall restaurant on each and every shift while supervising restaurant employees.
  • Train new staff as they were hired to insure a high quality product and a high level of guest satisfaction.
  • Conducted table visits and talked to guests to ensure guest satisfaction; investigating and resolving food quality / service issues.
  • Coordinated staff during shifts to ensure guest satisfaction and quality assurance Prepared food, cleaned, and restocked store.
  • Collaborated with coworkers in order to establish store goals, and implement improved methods to increase guest satisfaction.
  • Assist General Manager with guest satisfaction, policy implementation, inventory control, marketing, and promotional strategies.

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39. Entire Store

low Demand
Here's how Entire Store is used in Shift Manager jobs:
  • Controlled inventory and managed the entire store operation Completed multiple tasks to exceed expectations daily Supervised and trained in-store team members
  • Opened day shift, checked schedule, counted money in safe and walked through entire store to ensure preparedness and cleanliness.
  • Ensured that the entire store s equipment as well as its facilities is properly maintained based on the company s standards.
  • Manage and control store for about eight hours on average by being aware of what is occurring throughout the entire store.
  • Stock the entire store, maintain proper produce dry line and soft line inventory for maximum consumer satisfaction and accessibility.
  • Handled entire store functions in the absence of manager, also helped with interviewing and contributing in selection decisions.
  • Implemented training program on new register system for entire store (Management, back office and cashiers).
  • Maintained the appearance and presentation of the entire store, as well as managed the entire sales operation.
  • Maintained time and attendance sheets, payroll, leave, training and performance evaluations for the entire store.
  • Shift Managers are in charge in running the operation of the entire store while they are on duty.
  • Count money in drawers at end of shift and lock up entire store at end of the night.
  • Provided customer service leadership and direction for entire store by executing corporate programs, promotion, and policies.
  • Conduct routine inspections of the entire store, checking for cleanliness, quality, and overall service.
  • Back of kitchen and deli management, including refill of entire store and filling food orders.
  • Clean out the frozen machines and pull apart the machine, sweep and mop entire store.
  • Order supplies, meats and produce for the entire store and make adjustments according to sales.
  • Run the entire store with cashiers in customer service, increase sales, and push promotions.
  • Shift Manager- Oversees entire store operations and ensures the best quality products and service possible.
  • Manage entire store responsibilities including performance, cleanliness, shift revenue, training, etc.
  • Ensured the entire store's equipment and facilities are properly maintained to company's standards.

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40. Positive Attitude

low Demand
Here's how Positive Attitude is used in Shift Manager jobs:
  • Provided leadership by generating excitement, enthusiasm, positive attitude and commitment for the company objectives.
  • Received Corporate commendation for excellent customer service with a positive attitude and winning smile.
  • Recognized for excellent customer service and constant positive attitude within a retail environment.
  • Used interpersonal skills to motivate positive attitudes and productivity in high volume situations.
  • Maintained a positive attitude and made customer experiences memorable and pleasant.
  • Motivated and encouraged teammates to exceed goals with positive attitudes.
  • Communicated with a positive attitude with coworkers and management.
  • Demonstrated positive attitude to both customers and co-workers.
  • Self-motivated, self-disciplined and positive attitude.
  • Delivered a positive attitude to customers.
  • Establish excellent morale and positive attitude.
  • Closed the store handling paper work and money every day, while keeping team members in positive attitude for work.
  • Certificate for ServSafe to make sure I serve fresh food, I'm a team player with a positive attitude.
  • Set an example for crew members by maintaining a positive attitude and working hard to implement shift and prep plan.
  • Answer all phone calls and take all orders, answer all questions costumers may have and keep a positive attitude.
  • Demonstrate patience and a positive attitude with crew while delegating tasks and equipment cleanliness and sanitation standards.
  • Delivered high - energy ''Buzz'' sessions and always maintained an upbeat and positive attitude.
  • Carry out daily responsibilities of leading the night shift while portraying positive attitudes and customer service.
  • Ensured that all workers maintained a professional and positive attitude towards their coworkers and our customers.
  • Greeted guest's with a pleasant and positive attitude with the beverage of their choice.

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41. Safe Environment

low Demand
Here's how Safe Environment is used in Shift Manager jobs:
  • Monitored the execution of security policies and procedures to establish a safe environment for clientele.
  • Organized and cleaned preparation areas to maintain a professional appearance and safe environment.
  • Ensured and maintained an environmentally clean and safe environment.
  • Maintain a safe environment by noticing and correcting potential hazards or unsafe behaviors and correct them before there is an incident.
  • Coordinated and managed hourly Union and Nonunion workforce to achieve shipping and receiving goals while working in a safe environment.
  • Provided excellent customer service by taking orders and cooking due orders, cleaning assigned areas while maintaining a safe environment.
  • Check for out of dates, complete resets, Help maintain a clean and safe environment at all times...
  • Maintained clean and safe environment, including in the kitchen, bathrooms, parking lot, dumpster and sidewalk.
  • Maintain a clean, friendly, and safe environment, including kitchen, bathrooms, building exterior and lobby.
  • Managed the store during my shift*Maintained a clean and safe environment*Counted down all cash tills at closing*Trained new employees
  • Provided a clean and safe environment and ensured that safety measures for crew and food safety were followed.
  • Assisted in maintaining a safe environment by providing custody, care and control of my assigned inmate population.
  • Assist over 150 customers per shift by accurately handling cash, filling orders and maintaining clean/safe environment.
  • Maintained clean and safe environment, including in the kitchen, truck exterior, and Dining area.
  • Maintain and ensure a clean and safe environment in each store for the employees and our customers.
  • Maintained a clean and safe environment to consistently pass the Indiana State Board of Health inspections.
  • Maintained a neat, clean and safe environment for the customers as well as the staff.
  • Run shifts, make deposits, ensure a safe environment and make customers have a great experience
  • Provided a safe environment for over 300 customers daily while serving them fresh, hot food.
  • Maintained high sanitary standards to ensure customers and employees are in a clean and safe environment.

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42. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Shift Manager jobs:
  • Processed customer returns in a courteous and efficient manner, and accurately handled refunds and monetary transactions.
  • Delegate with clearly define responsibility and authority Perform paperwork required for monetary transactions Resolve customer or employee complaints
  • Supervised staff members, handled monetary transactions, completed store paperwork, provided consistent customer service.
  • Operated cash register, handled monetary transactions and participating in food preparation.
  • Managed customer service issues receiving orders, processing sales and monetary transactions.
  • Stocked cash register area and performed paperwork required for monetary transactions.
  • Performed effective and accurate monetary transactions with new and existing customers.
  • Handled monetary transactions, balanced payroll, and inventory control
  • Address customer inquiries and experience in monetary transactions.
  • Process and record monetary transactions quickly and accurately.
  • Performed monetary transactions including debit/credit card terminals.
  • Audited daily processes and all monetary transactions.
  • Provided customer service & tendered monetary transactions.
  • Processed orders and handled monetary transactions.
  • Assisted customers and handled monetary transactions.
  • Resolved monetary transactions for the customers.
  • Input sales and send reports, manage shift and employees, take orders, handle monetary transactions, prepare and distribute food
  • Developed weekly training schedule addressing topics such as product preparation, monetary transactions, customer service, and team building.
  • Balanced cash wrap and handled all monetary transactions given from customers; being cash, debit/credit cards, and coupons.
  • Handled monetary transactions by providing correct change and counting the cash register between shift changes and at night.

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43. Osha

low Demand
Here's how Osha is used in Shift Manager jobs:
  • Supervised crew and duties*Completed daily reports*Handled cash/safe count*Provided excellent customer service*Practiced safe food handling procedures CALOSHA*Maintained over all daily activities*Answered phones
  • Position responsibilities included inventory and labor management, financial analysis, maintaining OSHA standards, hygiene and customer service.
  • Trained +/-150 workforce personnel complying with OSHA Health and Safety including individual one-on-one sessions and accident investigation.
  • Managed safety and sanitation according to FDA/USDA/OSHA guidelines along with local Health Department guidelines.
  • Completed required OSHA (Occupational Safety and Health Administration) compliance evaluations quarterly.
  • Maintained sanitary conditions and effectively demonstrated per OSHA requirements.
  • Followed OSHA regulations and county safety regulations.
  • Ensured that all OSHA, local state and county regulations were complied with (passed all county and state-mandated inspections).
  • Monitor over 60 departures per day to ensure all FAA, D.O.T., OSHA, and company regulations are adhered to.
  • Followed and enforced corporate policy, OSHA standards, and other regulations from the State of North Carolina and Federal Government.
  • Lead a crew of 5 direct reports to ensure zero OSHA safety reports by keeping areas clean, organized and safe.
  • Assisted in the training of employees in OSHA Standards, regulations and documents and submitted it to Environmental Services Manager.
  • Maintained the quality of food and products to ensure team members meet safety and cleanliness standards both OSHA and KFC.
  • Maintained MEPRS, UCAPERS, OSHA and JACHO required documentation, as well as professional credentials for medical staff.
  • Maintained cleanliness and OSHA standards at all times and ensuring all food is at safe temperatures at all times.
  • Manage shifts and train new employees as they were hired as well as maintain OSHA standard for food safety.
  • Planned and implemented, safety training, safety audits, MSDS sheets, OSHA log, accident investigation, etc
  • Completed store checklist procedures as well as cash transaction logs, monthly audits/inspections, and OSHA requirement equipment.
  • Comply with OSHA, local health and safety codes, and company safety and security policies are met.
  • Implemented and accomplished VPP safety certification in both Denver and Memphis stations in accordance with OSHA review standards.

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44. Sure Customers

low Demand
Here's how Sure Customers is used in Shift Manager jobs:
  • Employed excellent customer service and communication skills to ensure promote customer retention and ensure customers had an enjoyable experience.
  • Organize team members to ensure customers are provided with quality products prepared in accordance with established company guidelines.
  • Worked in coordination with other departments to ensure customers quality and service satisfaction.
  • Supervised shift operations to ensure customers received the highest quality product and service.
  • Monitored sales activities to ensure customers received satisfactory service and quality goods.
  • Take phone calls from distributors and customers with questions or complaints and resolving them to ensure customers are 100% satisfied.
  • Put in charge of approximately seven to ten personnel to make sure customers received service in a respectful and timely manner.
  • Shoe show is a shoe store so my responsibility was make sure customers got the correct shoes and help them out.
  • Shift manager responsible for Supervising shifts and delegating duties to ensure customers were served in a friendly and timely manner.
  • Balance cash registers, keep retail organized and presentable, make sure customers have a great experience in our store.
  • Maintain a professional appearance and lead crew members, making sure customers get a fast, accurate and friendly experience.
  • Provided leadership to team members and monitored staff performance to ensure customers receive fast, accurate, and quality service.
  • Help to ensure customers are satisfied with the visit from the moment they arrive until the time they leave.
  • Job duties include making sure everyone is doing their job and to make sure customers are satisfied with their experience
  • Provide direction, training and coaching to team members to ensure customers are highly satisfied with the service received.
  • Keep workers on task and focused * Ensure customers were satisfied with their purchase * Ordered supplies for the week
  • Handle all responsibilities such as: manage crew, handle deposits, and make sure customers were completely satisfied.
  • Make sure customers get server fast and friendly and also make sure the crew are doing their job as well
  • Lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit.
  • Assist RGM with employees to ensure customers are provided excellent customer service, prepare daily/nightly counts and deposits.

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45. Store Cleanliness

low Demand
Here's how Store Cleanliness is used in Shift Manager jobs:
  • Provided exceptional customer service, ensured store cleanliness and organization and adhered to all proper food handling procedures.
  • Performed and supervised transactions while maintaining store cleanliness and product availability.
  • Improved customer experience by ensuring timely product delivery and store cleanliness.
  • Maintain store cleanliness and merchandise in accordance with corporate direct visuals
  • Assisted General Manger with customer satisfaction and store cleanliness.
  • Store Cleanliness- helping provide a sanitary working environment.
  • Maintained store cleanliness according to Starbucks guidelines.
  • Maintained store cleanliness and merchandise presentation.
  • Maintained store cleanliness and organization.
  • Moved up to Shift Manager and began overseeing store cleanliness and financial duties as well as food quality on my shifts.
  • Provided front and back establishment assistance, filled in where necessary while taking care of management responsibilities and store cleanliness.
  • Supervised up to 8 personnel at a time along with the money, food preparations, store cleanliness and organization.
  • Stocked shelves, prepared and serviced deli, cooler, and upheld high standards for organization and store cleanliness.
  • Supervised shift staff for production quality, store cleanliness, cash handling, and adherence to company policy.
  • Maintained the production of food, cash registers, store cleanliness, customer service and employee productivity.
  • Helped increase sales while providing great customer service, product to customer, and maintaining store cleanliness.
  • Assist store manager in maintaining store cleanliness, ensuring proper procedures, give registers change when needed.
  • Managed a crew, took inventory, did cash drops, maintained store cleanliness, took manager classes
  • Manage, lead, develop and train team to ensure food service program execution and store cleanliness.
  • Ensured cash control, proper documentation of inventory, accepted order shipments, and store cleanliness.

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46. Necessary Steps

low Demand
Here's how Necessary Steps is used in Shift Manager jobs:
  • Served as Hospitality Ambassador to guests by taking necessary steps to meet customer needs and effectively resolved any customer issues.
  • Applied the necessary steps needed to meet customer needs and effectively resolve food and service issues.
  • Identified customer's issues/complaints and took necessary steps to correct them.
  • Stocked and rotated inventory regularly.Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Handled all money including deposits and tills Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Shift Manager Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Followed necessary steps to meet customer needs and effectively resolve issues.

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47. Mcdonalds

low Demand
Here's how Mcdonalds is used in Shift Manager jobs:
  • Trained in management practices and procedures for McDonalds Corporation.
  • Make sure all employees are working at an acceptable pace while maintaining a quality of work expected by McDonalds Corporation.
  • Awarded Basic Shift Management Certificate, taught by management trainers, and accredited by McDonalds within a 3-day period.
  • Completed McDonalds Shift into Overdrive class to learn how to properly manage a shift more effectively.
  • Direct associates following established polices, ensuring consistent products aligned with the McDonalds brand.
  • Planned and directed daily shift operations at this fast-paced, high-volume McDonalds restaurant.
  • Reason For leaving:I left McDonalds to return to the Venetian.
  • Contributed to team effort to uphold the goals and standards of McDonalds.
  • Ensured quality, service, and cleanliness at our Whitehall McDonalds.
  • Enforced Quality, Service and Cleanliness as required by McDonalds Corporation.
  • Supervised and managed the business and employees for a McDonalds Corporation.
  • Resolved customer and employee issues to uphold the integrity of McDonalds.
  • Experience in the supervision 0f 8-15 McDonalds employees during a shift.
  • Work Site- McDonalds * Take orders at point of sale.
  • Finished a college course for management through McDonalds.
  • Transferred from Carolina Forest to South Kings McDonalds.
  • Managed a McDonalds in the Harrisburg East Mall
  • Enforced policies and procedures of McDonalds Corporation.
  • Graduated from McDonalds Basic Shift Management class.
  • Defined strategy and business plan for McDonalds.

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48. Large Amounts

low Demand
Here's how Large Amounts is used in Shift Manager jobs:
  • Maintained accountability of large amounts of copper wire and heavy machinery.
  • Handled and deposited large amounts of money safely and accurately.
  • Managed team of employees Acting manager when store manager was not present Handled safe, deposits, and large amounts of money
  • Maintained reports and management records, scheduling, daily and weekly reports, handled and controlled large amounts of cash.
  • Handled large amounts of money, maintained responsibility for bank deposits, and control of store safe and cash registers.
  • Operated register, Handled large amounts of cash, Maintained cleanliness of restaurant, Assisted in all areas of operation.
  • General cashier duties, took phone orders, prepped food for evening, and handled large amounts of money.
  • Assumed responsibility for large amounts of cash, accurately counted deposits and verified the amounts of other Shift Managers.
  • Handled large amounts of cash, from deposits to entering in daily sales, and accounting for all expenses.
  • Received/Deposited large amounts of money to the bank, and also made production reports before my shift ended.
  • Cashier responsible for large amounts of money and accountability of money in cash drawer during customer transactions.
  • Required a high level of professionalism as many of the special guests bet large amounts of money.
  • Counted, ordered, and stock inventory * Deposited large amounts of money to the local bank.
  • Managed anywhere from 10-25 employees at a time, handled large amounts of money and made deposits.
  • Oversee large amounts of cash and the store s monthly budget, and complete daily bookkeeping task
  • Manage large amounts of cash including cashier duties, balancing driver banks and processing daily deposits.
  • Handle large amounts of money at a certain time and make deposits to the bank.
  • Managed 7-10 employees; handled large amounts of cash; Responsible for making weekly schedule.
  • Handled large amounts of money(counting deposits, registers, and safe fund).
  • Handle large amounts of money as well as, balancing cash safe and deposit transactions.

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49. Proper Procedures

low Demand
Here's how Proper Procedures is used in Shift Manager jobs:
  • Managed store personnel and monitored activity to confirm proper procedures are adhered to.
  • Delegated proper procedures and policies for customer service and quality preparations of product.
  • Ensured that proper procedures were followed resulting in excelling unexpected audit results.
  • Mentored other team members on proper procedures for successful customer experience.
  • Reduced time and costs and increased efficiency by introducing proper procedures.
  • Managed shifts accordingly to guidelines and proper procedures
  • Demonstrated proper procedures for food preparation.
  • Provided training to new crew members and provided them with a Station Observation Checklist to ensure proper procedures were followed daily.
  • Run shifts to ensure proper procedures are used in handling and serving food, customer service, and resolving any conflict.
  • Coached and developed new hire through a Learning Management System and hands on training to ensure proper procedures are melt.
  • Coached and instructed crew on proper procedures for their assigned stations, and worked with them to promote cross training.
  • Run floor during dinner and night shift, including communicating targets for peak hours and ensuring crew uses proper procedures.
  • Trained new employees on company customer service policies, service level standards, and proper procedures for using cooking/baking equipment.
  • Supervised up to 12 employees on and off premises to ensure proper procedures, on-time delivery, and customer satisfaction
  • Managed a shift of people, ensuring all proper procedures and guidelines are followed according to training methods provided.
  • Instruct and encourage employees to follow the proper procedures, including preparation, storage and stocking of food.
  • Help inform the team of proper procedures in all aspects of work both with food and customer service.
  • Manage crew members on the shift and make sure daily tasks and proper procedures are done correctly.
  • Instructed staff on procedures for handling difficult transactions, proper procedures, or construction of shift.
  • Communicate job responsibilities to staff, as well as, train staff on proper procedures.

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20 Most Common Skill for a Shift Manager

Customer Service41.3%
Food Preparation11.8%
Customer Complaints7.2%
Bank Deposits7%
Crew Members5%
Inventory Control3.5%
Retail Store2.6%
Company Policies2.4%

Typical Skill-Sets Required For A Shift Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
34.1%
34.1%
2
2
Food Preparation
Food Preparation
9.7%
9.7%
3
3
Customer Complaints
Customer Complaints
6%
6%
4
4
Bank Deposits
Bank Deposits
5.7%
5.7%
5
5
Crew Members
Crew Members
4.1%
4.1%
6
6
Inventory Control
Inventory Control
2.8%
2.8%
7
7
Retail Store
Retail Store
2.1%
2.1%
8
8
Company Policies
Company Policies
2%
2%
9
9
Daily Operations
Daily Operations
1.8%
1.8%
10
10
Staff Members
Staff Members
1.7%
1.7%
11
11
Food Safety
Food Safety
1.7%
1.7%
12
12
POS
POS
1.6%
1.6%
13
13
Menu Items
Menu Items
1.5%
1.5%
14
14
Sales Goals
Sales Goals
1.4%
1.4%
15
15
Truck Orders
Truck Orders
1.1%
1.1%
16
16
Cycle Counts
Cycle Counts
1.1%
1.1%
17
17
Customer Orders
Customer Orders
1.1%
1.1%
18
18
Inventory Management
Inventory Management
1.1%
1.1%
19
19
Company Standards
Company Standards
1%
1%
20
20
Food Cost
Food Cost
1%
1%
21
21
Customer Relations
Customer Relations
1%
1%
22
22
Data Entry
Data Entry
0.9%
0.9%
23
23
Product Quality
Product Quality
0.9%
0.9%
24
24
High Standards
High Standards
0.8%
0.8%
25
25
Safety Procedures
Safety Procedures
0.8%
0.8%
26
26
Weekly Inventory
Weekly Inventory
0.8%
0.8%
27
27
Phone Calls
Phone Calls
0.7%
0.7%
28
28
High Volume
High Volume
0.7%
0.7%
29
29
Servsafe
Servsafe
0.6%
0.6%
30
30
Labor Costs
Labor Costs
0.6%
0.6%
31
31
Service Standards
Service Standards
0.6%
0.6%
32
32
Restaurant Operations
Restaurant Operations
0.6%
0.6%
33
33
Computer System
Computer System
0.6%
0.6%
34
34
People
People
0.6%
0.6%
35
35
Sales Floor
Sales Floor
0.6%
0.6%
36
36
Quality Standards
Quality Standards
0.6%
0.6%
37
37
Front Counter
Front Counter
0.5%
0.5%
38
38
Guest Satisfaction
Guest Satisfaction
0.5%
0.5%
39
39
Entire Store
Entire Store
0.5%
0.5%
40
40
Positive Attitude
Positive Attitude
0.5%
0.5%
41
41
Safe Environment
Safe Environment
0.5%
0.5%
42
42
Monetary Transactions
Monetary Transactions
0.5%
0.5%
43
43
Osha
Osha
0.5%
0.5%
44
44
Sure Customers
Sure Customers
0.5%
0.5%
45
45
Store Cleanliness
Store Cleanliness
0.4%
0.4%
46
46
Necessary Steps
Necessary Steps
0.4%
0.4%
47
47
Mcdonalds
Mcdonalds
0.4%
0.4%
48
48
Large Amounts
Large Amounts
0.4%
0.4%
49
49
Proper Procedures
Proper Procedures
0.4%
0.4%

120,658 Shift Manager Jobs

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