Shift Manager Skills

• Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution
• Received numerous bonuses and gifts for outstanding customer service and exceptional knowledge of restaurant procedures when assessed.
• Provide excellent customer service; Complete morning/nightly paperwork; Ensure all opening/closing tasks are thoroughly completed.
• Provide excellent customer service to guarantee accuracy of orders and maximizing customer experience.
• Maintained excellent customer service with a quality product that ensured repeat customers.
• Provided quality customer service to all visitors to ensure satisfactory shopping experiences.
• Managed operational activities, customer service, inventory control, and opening/closing.
• Served every customer quick and efficiently while demonstrating great customer service.
• Provided customer service training to employees to ensure customer satisfaction.
• Provided excellent customer service in a very fast paced environment.
• Developed proper training programs to improve productivity and customer service.
• Answered customer service questions quickly and provided great customer satisfaction.
• Focused on providing outstanding customer service and a friendly environment.
• Provided outstanding customer service resulting in increasingly profitable sales.
• Promoted customer service and handled customer contact situations.
• Delivered exceptional customer service to ensure guest return.
• Managed six-member team and delivered quality customer service.
• Deliver excellent customer service and customer management.
• Job responsibilities include outstanding customer service.
• Managed customer service and quality functions.

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• Supervised and coordinated activities of cooks and workers engaged in food preparation Communicated with customers regarding orders, comments, and complaints
• Ensured effective and efficient food preparation and delivery by following company standards and set procedures.
• Monitor food preparation, inventory and customer service to ensure proper procedures are followed.
• Supervised employees while handling customer service, operating cash register and overseeing food preparation
• Supervised food preparation, ensured customer satisfaction, and maintained store sanitation.
• Supervised and coordinated activities of coworkers engaged in food preparation and serving.
• Perform general kitchen duties including food preparation coordinating with supply and demand.
• Monitor food preparation to ensure orders are completed quickly and accurately.
• Monitored food preparation to ensure orders were completed quickly and correctly.
• Maintained a clean and sanitary environment for proper food preparation.
• Supervised, trained and coordinated workers engaged in food preparation.
• Managed associates in daily food preparation to ensure consistent quality.
• Cleaned and sanitized food preparation areas to maintain safety standards.
• Purchased and maintained inventory of ingredients needed for food preparation.
• Practiced Food preparation and assisted customers upon entry into the store
• Supervised Food Preparation and Service to maintain quality assurance.
• Supervised food preparation line and resolved any customer disputes.
• Followed cleaning procedures to ensure safety during food preparation.
• Supervised food preparation and replenished food supply.
• Direct food preparation and ensure customer satisfaction.

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• Maintained excellent customer service through appropriately solving customer complaints efficiently and effectively in order to retain repeat business.
• Investigated customer complaints implementing measures to effectively resolve complaints and retain customers within the service area.
• Ensured excellent customer service by personally solving minor customer complaints and reprimanding minor employee infractions.
• Handled customer complaints with professionalism and a positive attitude in a fast paced environment.
• Handle customer complaints or concerns immediately and according to company established guidelines and recommendations.
• Exercised independent judgment in researching and analyzing various methods to resolve customer complaints.
• Investigated and resolved customer complaints and inquiries in a timely and empathetic manner.
• Provided quality customer service and responded to customer complaints or inquiries.
• Handled customer complaints and ensured excellent customer service has been delivered.
• Resolved customer complaints quickly, while maintaining positive costumer relations.
• Provide excellent customer service by resolving customer complaints regarding service.
• Performed customer service duties by receiving and resolving customer complaints.
• Investigated and resolved customer complaints regarding food quality and service.
• Resolved customer complaints and provided high quality customer service.
• Managed customer complaints and received many compliments from consumers.
• Received customer complaints and provided customer satisfaction and service.
• Resolved customer complaints ensuring customer satisfaction with their meal.
• Resolved customer complaints and providing exceptional customer service.
• Handled customer complaints diplomatically ensuring customer satisfaction.
• Handled customer complaints and resolved issues accordingly.

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• Demonstrated trustworthiness and accountability by responsibly managing bank deposits.
• Handled cash transactions and oversaw daily bank deposits
• Conducted register reports and prepared bank deposits.
• Cash Handling Coordinating Schedules Bank Deposits Customer Service
• Audited currency and delivered bank deposits.
• Opened and closed the store, which included maintaining cash drawers and making bank deposits while following all company security procedures.
• Coordinated assignments of staff to ensure economical use of food and timely preparation as well as counted money and made bank deposits
• Scheduled and managed 30+ employees, completed corporate paperwork, handled large amounts of money including safe access and bank deposits.
• Cash handling, bank deposits, check in vendors, customer complaints, greet and wait on customers, enter vendor invoices
• Completed required financial paperwork and assisted with financial reporting, including, daily sales, close-outs, and bank deposits.
• Provided impeccable customer service while managing orders, keeping track of inventory, cashing out the till and handling bank deposits
• Supervised other employees while sorting pricing and displaying merchandise, ran register, bank deposits and cleaning open/ closing procedures
• Prepared daily bank deposits, counted drawers, and balanced out the safe at the end of each shift.
• Shift management with labor control Maintain crew scheduling Cash control which consisted of bank deposits of daily sales acquired.
• Performed accounting duties for specified shift, recorded daily cash flow, and reconciled receipts and prepared bank deposits.
• Opened and closed the store, made bank deposits, arranged the layout of sales displays and marketing.
• Opened/Closed the store, inventory, preparing schedules, stocking, cleaning, bank deposits, and training.
• Manage teams ranging from 3 to 8 team members, bank deposits, inventory and resolving customer issues.
• Complete shift paper work that included inventory for all supplies, evaluating cash drawers and making bank deposits.
• Manage accounts and office operations, including cash handling, bank deposits, payroll, and ledger updates.

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• Supported crew members in providing superior customer experience through leadership by example.
• Helped facilitate relationship building among customers and crew members alike.
• Coordinated crew members' assignments based on productivity.
• Managed crew members including safety and security.
• Supervised associate development of eight crew members.
• Provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team.
• Make sure always have a smile on my face and help the other crew members in all areas in the store.
• Direct crew members during daily routines such as preparing orders, cash handling, stocking store supplies and main clean environment.
• Supervised shifts by delegating tasks and training new crew members on product recipes, cash handling procedures, and customer service.
• Communicated orally and in writing goals and targets with crew members and motivate daily to meet or exceed those targets.
• Worked with crew members throughout the day in various positions, performing many of the same tasks while overseeing production.
• Monitor and ensure crew members comply with all policies and procedures related to cleanliness, food safety during the shift.
• Lead each shift by delegating duties, assigning specific tasks and ensuring crew members are prepared for each day.
• Cashier, cleaning, answering phones, customer service, hospitality, inventory, stocking, train crew members.
• Train, oversee and delegate tasks to crew members while ensuring superb customer service in a cleanly environment.
• Trained and managed new crew members in all areas of store and achieved significant improvements in their productivity.
• Train the crew members on to work in fast paced handing each order out less than five minutes.
• Managed a shift of 4-8 crew members on a daily basis, and resolved customer and crew issue.
• Assess crew members' skills and offer them extra help with any tasks they may have problems with.
• Inspired and motivated crew members so that I could maintain a smooth running store during my shift.

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• Supervised inventory control and food quality being served to customers to improve food margins, profitability and customer satisfaction.
• Ensured inventory control protocols and guidelines were adhered to including recording invoices and inventory into the POS system
• Managed day-to-day operations by coordinating labor, monitoring inventory control and developing the restaurant team members cohesiveness
• Worked alongside the general manager to implement systems to improve production methods and inventory control.
• Supervised all operations including timely product preparation, food safety, cleanliness and inventory control.
• Assisted in developing rework procedures involving the Warehouse and Inventory Control department.
• Assist with labor management costs follow inventory control procedures and guidelines.
• Monitor compliance to operational, safety, or inventory control procedures.
• Track company profitability by conducting rigorous inventory controls and loss prevention.
• Maintained proper inventory controls in order to facilitate store items.
• Major inventory control of all merchandise including loss prevention.
• Maintained inventory control utilizing daily counts and bi-weekly ordering.
• Coordinate inventory control, receiving, merchandising and store maintenance
• Maintained inventory control and financial control during shifts worked.
• Organized and maintained inventory control for customer installations.
• Conducted inventory control and successfully passed each year.
• Cash management including bank deposits and inventory control.
• Assisted store manager in inventory control and management.
• Improved inventory control by reorganizing and re-delegating responsibilities.
• Reduced and controlled expenses by inventory control.

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• Managed retail store operations and teams, leading customer-focused sales and service practices to ensure consistent store profitability.
• Parked cars safely, suggested restaurants and retail stores to customers, opened doors for guest and helped with carrying luggage.
• Assisted in planning, managing and directing retail store operations dealing with merchandising, selling, stocking and promoting of goods.
• Assist in the managing planning and directing retail store operations for a large convenience store operation that includes fuel operations.
• Managed every aspect of day to day operations of retail stores ranging from 45-95 million dollars in sales annually.
• Manage multiple employees in a retail store, recruiting and training staff, delegating tasks, evaluating performances.
• Worked in a retail store environment that involved a high level of customer service and satisfaction.
• Assisted with planning, managing and directing retail store operations in a small Express facility.
• Managed high-volume retail store (second-highest grossing store in the world at the time).
• Managed opening and closing of retail store as well as processing customer purchases and returns.
• Maintained staffing, production, quality control and on-time deliveries to all retail stores.
• Work with operations management on merchandising and purchase orders for various retail store locations.
• Assisted Customers and supervised employees at a busy retail store in the Tucson Mall.
• Direct supervision of retail store with $85 million yearly sales and 350 associates.
• Opened / Closed retail store, setting up Register banks and night deposit.
• Store Supervisor responsible for sales and customer service in a busy retail store.
• Assist the Store Manager in day to day operations of entertainment retail store.
• Oversee overall production of the retail store and salon while manager on duty.
• Selected, requisitioned, stored and sold and wines in retail store.
• Provided excellent customer service to bolster sales goals for the retail store.

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• Manage and regularly reconcile till * Maintain employee morale and enforce company policies and procedures * Constantly delivery excellent customer service
• Foster two-way communication among management and employees to ensure all company policies, procedures, and materials are delivered efficiently.
• Train workers in proper operational procedures and functions and explain company policies, which improved employee/ customer relationships.
• Managed night shift ensuring closing procedures, customer service, and employee management was accomplished following company policies
• Maintained company policies/procedures and prepared accurate records of store's activities for submission to the regional manager.
• Managed second shift operations including delegation of assignments, implementing company policies and safety procedures.
• Ensured company policies and procedures were followed by employees, and responsibilities were satisfactorily completed.
• Generated entire employee shift schedule, complies/implementing all safety procedures, company policies and guidelines.
• Performed duties and provided service in accordance to established operation procedures and company policies.
• Trained and mentored new hires regarding company policies and procedures for standardized operations.
• Reviewed Operational reports and records to ensure adherence to company policies and procedures.
• Dedicated to training and development of 500+ associates and administers company policies consistently.
• Promoted to a sub-performing line to increase productivity and enforce company policies.
• Reinforced company policies by tracking daily time and attendance and monitoring productivity.
• Counseled and terminated employees due to insubordination and constant violations of company policies
• Allocated shift duties, ensuring everyone followed safety procedures and company policies.
• Use knowledge of automotive systems, categories of merchandise company policies/warranties.
• Supervised production line operation in accordance with company policies and procedures.
• Provide customer service and resolve customer issues without violating company policies.
• Demonstrated and ensured all company policies and procedures were followed.

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• Oversee daily operations including constant interdepartmental communication to ensure quality and timely delivery of each week's scheduled production.
• Direct and control daily operations of airport rental location including fleet operations to ensure vehicle inventories are maximized.
• Managed daily operations of the restaurant including opening prep, daily service and closing according to company regulations.
• Managed daily operations for restaurant including scheduling and supervision of employees * Provided outstanding customer service
• Analyzed and accurately reported financial and statistical data, based on daily operations.
• Administer daily operations duties to ensure productivity and operation ran efficiently and profitably.
• Cash handling inventory cooking cleaning assisting customers scheduling daily operations of the store
• Managed inventory stock maintaining accurate products from specified invoices for daily operations.
• Enhanced efficiency of daily operations by ordering proper stock and arranging displays.
• Developed leadership and problem-solving skills to ensure smooth running of daily operations.
• Executed daily operations of opening and closing store based on restaurant regulations.
• Worked as part of a superlative management team overseeing daily operations.
• Assisted General Manager and 1st Assistant Manager in performing daily operations.
• Managed daily operations and maintained business in accordance with corporate guidelines.
• Managed fast-casual food establishment and executed daily operations of restaurant.
• Assisted store manager in daily operations -Staff training -Sold merchandise
• Maintain store inventory during opening and closing daily operations.
• Executed daily operations of food safety and sanitation regulations.
• Executed daily operations of food safety and quality control.
• Calculated payroll and solely ensured efficient daily operations.

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• Reported to the General Manager daily supervising floor operations, administrative functions, providing leadership and direction to staff members.
• Played a critical role in supervising daily operations, recruiting new staff members and driving community-based marketing strategies.
• Managed up to six staff members, ensuring operational efficiency and implementation focused on growing store revenue.
• Handled conflict resolution and mediating with customers and occasionally between staff members to ensure a positive experience.
• Developed interpersonal and communication skills and interacted with a diversity of professionals clients and staff members.
• Collaborated with the executive active duty staff members to analyze and approve all inventory selections.
• Ensured superior customer service delivery, answering inquiries and setting service-level goals for staff members.
• Supervised staff members during my shift, producing customer orders while following ownership expectations.
• Trained and managed many staff members and achieved significant improvements in their productivity.
• Supervised cross-functional staff members and fostered personal growth and independence among employees.
• Worked with other staff members to facilitate state mandated instructional programming.
• Supervised assigned staff members, and completed performance evaluation as needed.
• Manage eight staff members Performance Appraisals/Salary Evaluations/Monthly Reports/Bi-Weekly Staff Meetings.
• Communicated effectively with customers, mangers and staff members.
• Recommended capable staff members for promotion and advancement.
• Supervised detention facility staff members and residents.
• Coordinated personal development classes for staff members.
• Can effectively communicate with staff members.
• Supervised and managed staff members effectively.
• Guided the customer service and sales, through the lead by example approach, as shift manager to 8-10 staff members.

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• Maintain food safety procedural knowledge by completing Serve Safe Food Safety Manager class requirements.
• Supervised food preparation to ensured that food safety and operations standards were maintained.
• Followed food safety guidelines and follow proper sanitation and temperature control procedures.
• Supervised and trained employees, followed food safety protocols, tracked inventory
• Ensured finished product met food quality and food safety specifications.
• Ensured food safety by constantly checking temperature and quality.
• Certified and oversaw food safety and operations procedures.
• Maintained excellent customer service and food safety standards.
• Maintained certification in food safety and sanitation procedures.
• Completed Food Safety and Sanitation Certification program.
• Received my food safety and sanitation certification.
• Completed food handlers and food safety certification.
• Enforce food safety protocols and documentation.
• Followed food safety and sanitation guidelines.
• Practice food safety and sanitation procedures.
• Obtained Health Food Safety Management Certificate.
• Received certification in food safety.
• Earned my food safety certification.
• Obtained a Food Safety Certification.
• Inspected restaurant daily to ensure high quality food and food presentation and daily compliance with state and municipal food safety laws.

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• Performed bookkeeping and banking supported store POS system Increased profits by controlling costs and effectively minimizing overtime
• Delivered outstanding customer service and provided consumers with an overall positive store experience.
• Maintained positive relations with the customers, demonstrating exemplary customer service to staff
• Recognized by regular customers of having a positive attitude everyday
• Maintained positive attitude to exude excellent customer service.
• Assisted general manager with inventory and daily deposits.
• Maintained a positive relationship with are customers.
• Managed financial records and prepared bank deposits.
• Communicated positively with coworkers to improve performance.
• Coached staff on delivering positive customer experience
• Prepared daily/weekly bank deposits and statements.
• Excelled in effective and positive communications.
• Supervised shifts, daily, weekly, and monthly inventory, interviews, hiring, training, orientation, termination, deposits
• Job responsibilities included: Opening/Closing, Bank Deposits, Training, Inventory, Customer Service, Safe/Cash Management, and Maintenance.
• Managed night shift, inventory, responsible for store deposits at the end of the shift, responsible for closing the store
• Assisted in the creation of a positive customer experience that included a proactive interaction and immediate resolution to customer issues.
• Managed Shift and crew, Quality Control, Ensured safety and customer satisfaction, Inventory, Shift closing, Safe deposits
• Increased productivity and handled end of day financial matters such as making sure the tills were balanced and making deposits.
• Keep store very clean and efficient with my main objective being customer service and creating positive environment for employees.
• Handle daily paperwork and close registers daily and make sure deposits for restaurant is matched with paperwork and computer.

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• Maintained all inventory items and accountable for the availability of food menu items ensuring customer satisfaction.
• Enforced sanitary maintenance policies, ensured quality of menu items and optimized service to patrons.
• Displayed exemplary knowledge of menu items and incorporated suggestive selling to guests.
• Provided customers with product information to suggestively sell menu items.
• Cooked and prepped menu items according to company specifications.
• Greeted customers and provided general information on menu items.
• Coordinated preparation, packaging and presentation of menu items.
• Prepare pizza and other menu items to restaurant specifications.
• Created original cocktails that became signature menu items.
• Prepared menu items and managed restaurant.
• Informed all employees of new menu items, specials and promotional materials to ensure complete understanding of food preparations and service.
• Assisted customers with making menu choices, maintained knowledge of current menu items, ingredients, and food preparation methods.
• Maintained high standards of restaurant cleanliness, sanitation, food quality, Complete knowledge of bakery menu items and preparation.
• Described menu items to customers suggesting products that might appeal to them while providing efficient, quality customer service.
• Lowered unnecessary food cost by ensuring menu items were made correctly and mistakes were kept to a minimum.
• Increased sales by offering customers additional menu items at the point of sale such as beverages and desserts.
• Prepare a variety of intricate menu items from memory without errors to minimize waste and improve customer satisfaction.
• Use of commercial kitchen equipment, standard recipes and procedures in preparation of nutritious and attractive menu items.
• Worked every position in the store including prep, cooking, presentation and selling the menu items.
• Utilized utensils, pizza cutter, warmer, and oven to cook pizzas and other menu items.

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• Managed and coached team members to consistently deliver excellent hospitality while also achieving company sales goals.
• Motivated staff through incentive programs and motivational techniques to consistently achieve sales goals.
• Key responsibilities include working independently supervising unit implementing sales goals and staffing ratio.
• Managed accurate inventory and accounting operations to help achieve monthly sales goals.
• Developed loyal customer relationships and earned reputation for exceeding sales goals.
• Created monthly labor and sales goals based on owner/operator desired expectations.
• Achieved sales goals and accomplished administrative and operational duties.
• Maintained/exceeded weekly and monthly cosmetic sales goals.
• Maximized profitability and met sales goals.
• Managed nightly staff, ensuring that all sales goals were met, while offering superior and consistent service to all guests.
• Cash handling experience, oversaw the opening and closing of the store, assisted customers, focused on daily sales goals.
• Coached partners to go above and beyond our sales goals and to keep a fun, friendly, and clean environment.
• Managed and supervised team of employees, ensuring sales goals were met and exceeded while also engaging customers and ensuring satisfaction.
• Conduct daily huddles to discuss daily goals, previous day goals, and current day strategies to obtain daily sales goals.
• Directed and managed employees with customer service, inventory, sales goals, and making sure cash handling are being followed.
• Assisted in meeting the daily sales goals through sales and service, coached to sales associates, and operated cash registered
• Collaborate with Store, Assistant, and Shift Managers daily to achieve sales goals at all times including peak hours.
• Assisted with retention and sales goals of the store by ensuring proper balancing of all cash registers during assigned shifts.
• Full accountability of maintaining customer service, achieving sales goals, and the quality of food products to USDA standards.
• Solved problems on a continuous basis and I was able to delegate tasks to others and achieve monthly sales goals.

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• Completed daily inventory checks and reconciled inventory truck orders.
• Managed shift including scheduling inventory and truck orders
• Supervised truck orders and delivery.
• Maintain equipment, Count tills, Run shifts, Delegate tasks, Write truck orders, Unload trucks, Deal with complaints
• Provided required daily, weekly, monthly and quarterly reports concerning food cost truck orders stock levels production and store operations.
• Trained to prepare hourly work schedules for the crew, process truck orders for weekly deliveries and edit daily clock punches.
• Maintain healthy store appearance - Complete truck orders - Stock shelves - Administrate breaks - Complete cashiering duties - Create cash deposits
• Provide customer service, assist with customer complaints, light cleaning, light cooking, helping with truck orders and scheduling.
• Open and close store, deposits, schedules, safe drops, truck orders, cashier, customer service, run shifts
• Run shifts, open and close store, paperwork, bank deposits, truck orders, inventory, cleaning, labor management
• Run labor, meet sales, count inventory, handle cash, open and close store, and place truck orders.
• Manage staff in a safe work environment, handling cash deposits, merchandising, inventory, and placing new truck orders.
• Managed a crew, opening and closing, making deposit, counting money, truck orders and monthly inventory control.
• Manage employees on shift, daily paperwork, inventory, truck orders, daily deposits, clean, cook, cashier
• Managed a staff of 30+ employees, performed hiring, scheduling, interviewing, truck orders, and food preparation.
• Count safe, do inventory, truck orders, and make sure labor is well managed and shift runs accordingly.
• Check in truck orders, Put in truck orders, run reports, counted money, open and closed store.
• Stocked shipments cleaned shelves and daily cleaning tasks put truck orders away helped customers helped staff opened and close duties
• Prepped food, ran ovens, handed out checks, managed shifts, truck orders, made deposits etc.
• Open and close store, count and prepare deposits, fill and unload truck orders, inventory, manage shifts

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• Conduct regular cycle counts, inventory adjustments and solves inventory discrepancies to sustain an accurate product inventory.
• Shift supervisor -making weekly labor schedule -delegating tasks-inspecting and checking in orders-daily sales reports-cash management -cycle counts/inventory checks
• Verified and approved all product shipments, and conducted store's daily, weekly, and quarterly inventory cycle counts.
• Shift Manager, Photo Supervisor, Cashier, Sales, Cycle Counts, Deposits, Inventory, Payroll, Stocking,
• Received and placed orders for store function, along with weekly cycle counts in all departments to monitor shrink.
• Performed weekly cycle counts of inventory worth $1.3M and made recommendation on specific quantities for following orders.
• Update cycle counts, store marks, weekly order store inventory and accept vendors merchandise when appropriate.
• Handle cycle counts, quick picks, price changes, weekly ad signs and other inventory controls.
• Provide great customer service by running shift, Deli, Stock Room, Cashier, and Cycle counts
• Cycle counts (inventories) would be done on a daily basis of different items in stock.
• Performed end of shift cash counting, product control and assisted with weekly cycle counts.
• Maintain raw material inventory levels based on forecasting and trends - perform cycle counts.
• Monitored inventory in/out on a daily basis by conducting cycle counts throughout the store.
• Maintained shipping and receiving schedules, cycle counts, and safety and quality inspections.
• Performed cycle counts on a monthly basis and identified trends for shortages.
• Order Products, check-in vendors and perform inventory cycle counts.
• Manage daily cycle counts for maintain inventory and stock room.
• Complete cycle counts, freshness, and backroom pull reports.
• Performed cycle counts daily to ensure minimized cost and waste.
• Help Inventory manager with cycle counts of our products.

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• Coordinate repair and upgrade schedule with operations to maximize required inventory levels to satisfy customer orders.
• Requested and recorded customer orders while maintaining an atmosphere of friendliness and efficiency.
• Managed daily inventory assessments regarding product amounts ensuring ability to fill customer orders.
• Delivered customer orders with efficiency leading to promotion to shift manager.
• Provided excellent customer service during food preparation and customer orders.
• Monitored food amounts to ensure availability for incoming customer orders.
• Developed shipping strategies to get customer orders out more effectively.
• Delivered exemplary customer service while acquiring and preparing customer orders.
• Achieved exceptional timing of food preparation in customer orders.
• Worked accurately taking customer orders and handling cash.
• Prepared and assembled customer orders quickly and accurately.
• Received and produced customer orders according to their specifications
• Listen attentively to guarantee accuracy of customer orders.
• Processed customer orders and provided excellent customer service.
• Packed customer orders efficiently with excellent quality.
• Process customer orders and schedule customer deliveries.
• Managed production schedule to accommodate customer orders.
• Maintained inventory control and prepared customer orders.
• Processed customer orders with quality service.
• Prepared customer orders to their satisfaction.

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• Performed inventory management and supply ordering coordination
• Inventory Management Monitored and maintained store inventory through ordering and tracking fluctuations in sales to compensate for increases in customer demand.
• Major responsibilities included: day-to-day store-level activities related to Store Operations, Employee Training & Supervision and Inventory Management & Purchasing.
• Facilitated training for new employees Advanced my skills to self-manage and self-motivate Promoted and implemented successful team collaborated measures Supervised inventory management
• Trained and motivated employees, recognized crew members for their efforts and contributions, inventory management, provided exceptional customer service.
• Ensured efficient and profitable inventory management through timely communication of supply and demand to store manager at regular meetings.
• Participated in several corporate development programs including: beverage/food management, inventory management, store opening/closing procedure training.
• Managed shift operations for this convenience store including staff supervision, customer service, inventory management and merchandising.
• Develop and implement efficient operational procedures for coffee preparation, inventory management, and general cleanliness.
• Worked with colleagues in providing exceptional customer service, inventory management, and quality shop conditions.
• Completed advanced management training, compromised of inventory management, project development and data analysis.
• Inventory management, safe management, safety management, staff management, and operational management.
• Utilized inventory management software to maintain accurate supply and inventory required in supporting customer orders.
• Developed and implemented inventory management and ordering processes to maximize productivity and manage cost effectiveness.
• Inventory management including ordering supplies and organizing and restocking prep stations for daily use.
• Implemented an inventory management system (IMS) routine that eliminates over/under ordering of product
• Supported manager with inventory management, including ordering, verifying shipments and record accuracy.
• Performed administrative tasks such as sales charting, inventory management and daily financial audits.
• Orchestrated inventory management program to control inventory levels and enhance POS sales and accuracy.
• Handled inventory management including product ordering, replenishment, and maintaining product display.

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• Demonstrate operational skills including making quality products and ensuring each product meets company standards and reflects customer s order.
• Trained and managed 30 employees and achieved significant improvements in their productivity while maintaining company standards and policies.
• Displayed adherence to company standards by providing exceptional service to customers; leading to monetary bonuses.
• Handled the store advertising and promotional displays Maintained store appearance and product presentation to company standards.
• Maintained fast accurate service, positive customer relations and ensured products were consistent with company standards.
• Perform weekly evaluations to insure quality control of employee service performance following company standards.
• Sanitized utensils and food preparation area, performed inventory in compliance with company standards.
• Gained management skills by contributing to a successful operation as determined by company standards.
• Maintained regular sanitation and cleaning functions as needed per company Standards policies and procedures
• Maintain strong relationships with customers and ensure quality service by promoting company standards.
• Perform management responsibilities in accordance with all Company standards policies and procedures.
• Delegate responsibilities to employees to ensure operation adhered with company standards.
• Ensured patrons received a quality meal and delivered according company standards.
• Assisted in and executed visual merchandising directives to company standards.
• Maintained operational excellence through compliance with company standards and procedures.
• Maintained company standards of quality, safety and sanitation.
• Completed required paperwork accurately and timely per company standards.
• Achieved competitive sales numbers in comparison to company standards.
• Manage and maintain inventory within company standards daily.
• Provide exceptional customer service while maintaining company standards.

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• Committed customer service representative motivated to maintain customer satisfaction and contribute to company success by working to minimize food cost.
• Controlled food cost, monitored labor and recommended corrective action where necessary.
• Reduced food costs with both store-supplied software and self-hosted web-based application.
• Controlled food cost/deposits/Ordering and Receiving/stock/interacting with guest.
• Supervised all aspects of day to day operations of the restaurant including cash handling, labor spent and food cost issues.
• Worked with the general manager to maintain low labor and food cost percentages while not effecting quality and speed of service.
• Manage labor costs, food costs, customer relations, cash and credit card transactions, nightly inventory and food orders.
• Managed back-of-the-house operations (e.g., employee shifts, scheduling, labor costs, food costs, portioning, and inventory)
• Coordinate Drivers and Production staff to deliver a quality product as quickly as possible, while managing labor and food costs.
• Run shift, open /close store, inventory, high food cost count, assist crew, record temperature log
• Performed a complete store inventory inspection on a weekly basis to keep food costs within the determined range.
• Supervised and managed all financial aspects of food cost and labor targets of operations in an individual restaurant.
• Helped to keep labor and food costs down on a daily and weekly basis to meet store goals.
• Certified as a branch trainer and responsible for leading all activities involving Food Cost Community and Safety Committee.
• Reduce the food costs in the restaurant by 10-15% with accurate order taking eliminating consistent customer complaints.
• Monitor and maintain inventory levels and food cost control during assigned shift and complete weekly inventory as needed.
• Pinpointed waste through daily tracking in Excel, which led to a 23% decrease in food costs.
• Proved to be a strong asset to team by managing employees, food costs and customer service goals.
• Managed labor, food cost, operational projections, inventory, temperatures, food safety and customer feedback.
• Monitored and assessed food costs, labor and various inventory levels to ensure efficiency and cost attainment.

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• Maintained favorable customer relations at all times by building trust, communicating efficiently, driving execution, and demonstrating high integrity.
• Utilized time management skills, multitasking abilities, and excelled in customer relations resulting in an effective team environment.
• Stimulated strong customer relations by providing personalized product consultations to customers based on their skin/hair/body needs and desired results.
• Handle customer relations in the resort and casino including dealing with difficult customer situations to promote customer satisfaction.
• Developed staff in customer relations to maximize service satisfaction and generate repeat/referral business that contributes to sales growth.
• Managed and grow commercial customer relationships/sales, including building and holding team accountable to executing customer action plans.
• Reviewed and adjusted rental agreements, calculating rates and expenses to guarantee accuracy and positive customer relations.
• Addressed all customer relations issues in accordance with company policy while promoting a positive shopping experience.
• Guaranteed the integrity of the business operations through excellence in customer relations and customer satisfaction.
• Resolved customer complaints while promoting positive customer relations with compliance officer for slot operations.
• Acquired, developed and maintained business customer relationships by evaluating needs and making recommendations.
• Proved superior customer relations with proven ability to defuse angry customers and anticipated needs.
• Received certification for taking additional classes to improve customer relations and store quality.
• Resolved all customer relations problems and ensured smooth operations for all business functions.
• Fulfilled requests, resolved problems and cultivated customer relationships on a daily basis.
• Cultivated positive customer relationships by focusing strong attention on and exceeding customer needs.
• Provide daily solutions for escalated disputes improve and further build customer relationships.
• Developed strong customer relationships providing excellent guest service in fast paced environment.
• Managed customer relationships by providing outstanding customer service in a fast-paced environment.
• Manage store operations including inventory, cash management, and customer relations.

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• Conducted data entry and processing of supply transactions using automated supply system.
• Audited end of week inventory reconciliations by verifying data entry and counting.
• Performed data entry to organize employee and store documentation accordingly.
• Performed various administrative duties, including data entry and documentation.
• Organized vendor processing by utilizing data entry and mathematical computations.
• Performed basic mathematical calculations and daily sales data entry.
• Computerized records management and data entry for student files.
• Performed data entry for inventory control.
• Manage my crew, prep food items, do deposit and take them to the bank, do data entry computer work
• Perform closing duties such as, data entry, money handling, paper filing, and upkeep of the store.
• Team leadership* Light accounting, light typing, data entry and inventory* Customer service and training new employees at entry level
• Open and close the store, which includes cash management, data entry of store funds and making bank deposits.
• Manage a shift of 7-10 employees Knowledge and ability to work/train on all food stations Data entry using multiple computer programs
• Managed a crew of five or more Data Entry, Customer Service, Auditing, Inventory, Bookkeeping and Sales.
• Handled multifaceted clerical tasks (e.g., data entry, filing, cash management, sales and labor management).
• Utilized companies' web-based application to enter orders for food and paper products, requiring data entry for accuracy.
• Provided outstanding customer service, scheduled shifts, marketing, data entry, inventory control, and supervised other associates
• Help with all administrative and human resource responsibilities such as data entry of daily inventory counts and cash handle.
• Performed timely and highly accurate data entry to ensure the fastest turnaround possible for daily inside Sales and Marketing.
• Provided customer service, cash handling, made schedules, computer data entry, nightly paperwork and changing signs.

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• Assisted upper management with continually monitoring store and took appropriate action to ensure product quality and service standards were consistently met.
• Assist with monitoring product quality, product inventories, production rates, delivery schedules and coordinating /prioritizing of emergency maintenance resources.
• Coordinated and handled all internal food preparation and servicing to achieve exceptional product quality and ensured that customer expectations are met.
• Trained and provided direction to employees regarding operational and procedural requirements or issues in order to maintain product quality and cleanliness.
• Monitored product quality issues and coordinated appropriate action to ensure that out-of- spec condition were positively corrected and contained.
• Investigate and resolve complaints regarding food deliveries, checking delivery contents to verify product quality and quantity.
• Provide feedback and advice to owners/upper management to improve product quality, efficiency, and overall profitability.
• Schedule and receive inventory deliveries, verification of inventory delivered product quality and quantity.
• Supervised customer service while handling customer problems and maintaining product quality and supply.
• Supervised conduct, schedule adherence, productivity, product quality and customer satisfaction.
• Performed daily food safety and temperature checklists to insure consistent product quality.
• Monitored employee training and productivity to ensure customer satisfaction and product quality.
• Rotate inventory to assure optimal product quality, and accurate inventory counts.
• Evaluated product quality to determine which customers received materials based on commitment.
• Followed company's policies and procedures ensuring customer satisfaction and product quality.
• Handle customer concerns while providing exceptional customer service and product quality.
• Maintained product quality and staff efficiency via effective training and retraining.
• Supervised and assessed employee performance on product quality and customer service.
• Maintain customer relations by ensuring product quality specifications are met.
• Managed and maintained high standards of customer service and product quality

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• Maintained high standards of customer service during high-volume, fast-pasted operations, Handled currency and credit transactions quickly and accurately.
• Maintained high standards of customer service during high-volume fast paced environment.
• Trained new employees to follow Subway policies and procedures, as well as maintaining high standards in food preparation and sanitation.
• Supervised and trained 40 personnel to achieve the high standards directive of quality, service and cleanliness set forth by management.
• Reviewed scheduling to adhere to the high standards of customer service and make sure the right person in the right place.
• Performed inventory, supervised personnel, products, and equipment to achieve the high standards of quality, service and cleanliness
• Maintained already high standards of food quality and service, as well as high standards of maintenance and cleanliness.
• Maintained high standards of quality control, hygiene, health and safety by following health codes and regulations.
• Supported staff by assisting with the preparation of orders and maintaining high standards of customer care and satisfaction.
• Assist Restaurant General Manager by making sure all shifts are completed to Taco Bell's high standards.
• Maintain high standards of store image and ensure that the store is well-stocked and ready for business.
• Set high standards for the team, to achieve disciplined execution of prescribed standards of operations.
• Created the highest customer service atmosphere by setting and enforcing high standards when Manager on Duty.
• Completed thorough Cleanliness and Hygiene training in order to maintain high standards set by the company.
• Maintained high standards of business performance and led team in customer service and product preparation.
• Direct crew to provide facility cleanliness and high standards of showroom and dining area presentation.
• Ensured high standards of excellence in food quality, customer satisfaction, and restaurant cleanliness.
• Showed commitment to the high standards of the brand ensuring that they were always met.
• Skilled in exceeding goals and company expectations by maintaining high standards of customer service.
• Maintained business performance while keeping high standards of food, service, and safety.

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• Administered company safety programs, safety meetings, safety inspections, and safety procedures regarding maintenance practices within the caster department.
• Manage under the assistant manager 10-20 employees* Train incoming personnel* Implement safety procedures* Inventory of supplies* Evaluating cash drawers* Making daily deposits
• Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures.
• Maintained sanitary and health guidelines by closely monitoring food safety procedures and ensuring team followed them consistently.
• Assisted in maintaining preparation and service areas in a sanitary condition while following food safety procedures.
• Performed hourly building security checks, conducted safety procedures and maintained overall building security.
• Worked with safety coordinators and union safety personnel to improve and revise safety procedures.
• Adhered to proper sanitation and safety procedures including knife handling and kitchen equipment.
• Performed safety inspections during shift to ensure proper safety procedures were being followed.
• Assured all proper sanitation and safety procedures including kitchen equipment where followed.
• Open and close shifts without supervision following company security and safety procedures.
• Performed Food Safety Procedures to enhance quality and accuracy of food timeliness.
• Inspected areas for unsafe conditions, maintained safety procedures during emergencies.
• Follow sanitation and safety procedures of all restaurant and kitchen equipment.
• Opened & closed shifts/followed company security, hygiene and safety procedures.
• Preformed inventory of product ensured all safety procedures were being followed.
• Supervised new employees during food production and enforced food/store safety procedures.
• Developed new team members on proper operating and safety procedures.
• Directed daily company police food safety procedures and quality control.
• Supervised employees to ensure food safety procedures were implemented.

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• Managed daily sales and food preparation.- Supervised team of 10 employees.- Organized weekly inventory.- Managed scheduling and payroll.
• Performed weekly inventory counts, receiving/stocking product, input/upload weekly invoices, and auditing weekly paperwork for completion.
• Demonstrated the ability to construct a well-furnished schedule* Finalizing weekly inventory counts to ensure proper cost of goods sold
• Practice inventory control standards which included taking weekly inventory of items, and delivery verification during morning shifts.
• Practice safe food handling Practice safe cash handling Daily/Weekly inventory Supervise 25+ employees Delivers exceptional costumer service
• Maintain inventory and generate weekly inventory orders according to projections and current inventory levels.
• Participated in advanced training which included weekly inventory as well as team building exercises.
• Conducted weekly inventory check-ins ensuring all items ordered were of acceptable quality.
• Sustained satisfactory inventory levels via purchase orders & weekly inventory audits.
• Completed weekly inventory counts and daily inventory counts before business hours.
• Placed orders and received weekly replenishment and preformed weekly inventory audit.
• Maintained a weekly inventory of product and placed orders accordingly.
• Collected weekly inventory levels, entering data into online system.
• Received, sorted and coordinated weekly inventory orders and deliveries.
• Conducted weekly inventory stock placing orders for inventory as needed.
• Entered data promptly and efficiently during weekly inventory counts.
• Scheduled shipments of product based on weekly inventory averages.
• Performed all management duties during weekly inventory stocking.
• Checked weekly inventory numbers and recorded any discrepancies.
• Completed weekly inventory of products for store management.

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• Assist customers in a fast-paced environment by providing superb customer satisfaction while answering inbound phone calls and completing photo orders.
• General retail responsibilities-assisting customers and answering questions, running cash register, working merchandise, answer phone calls.
• Worked efficiently with answering phone calls, operating cash registers, and inputting information into company-specific software.
• Answered phone calls and organized reservations/catering events.
• Interacted professionally via telephone calls.
• Served Ice cream to customers, answered phone calls, handled customer complaints, helped with scheduling, and supervised employees.
• Welcomed all guests to the store, handled catering, telephone calls and inquires, dealt with vendors for the company.
• Maintain client service record including: written correspondence, telephone calls, client systems contacts, group participation, and referrals.
• Answer emails, phone calls, and perform audits with the Department Controller, Audit, Compliance and State Police.
• Facilitate a pleasant experience for customers by answering questions, taking phone calls, and operating the cash register.
• Maintain customer satisfaction, answer and report phone calls, welcome arriving customers, and maintain pleasant restaurant environment.
• Worked on check-in and checkout process, involved answering phone calls and taking reservations on a multiple line phone.
• Used Millennium scheduling software for day to day operations along with answering phone calls and working personally with clients.
• Provide members and guest with excellent customer service by answering phone calls, setting appointments, and greeting guest.
• Prepare food, wash dishes, organize inventory, answer phone calls, operate register and resolve customer disputes
• Managed daily operations selling steel construction and collision materials, like phone calls, clients, and deals.
• Provided excellent customer services by greeting customers, responding to inquiries answering phone calls and resolving customer complaints.
• Responded to telephone calls by providing information on programs, facility operations, and reserving courts to patrons.
• Answered phone calls and addressed customer concerns while being able to still work on the task at hand.
• Assisted in maintaining preparation and service areas in a sanitary condition Answered telephone calls and responded to inquiries.

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• Handled all aspects of customer service and fleet management to generate loyalty and profitability from high volume corporate customers.
• Provided excellent and consistent customer service daily to ensure customer satisfaction in a high volume location.
• Organized and setup provisions for a high volume restaurant to facilitate efficiency.
• Managed several employees during significantly high volume periods of customers.
• Deliver positive customer service ensuring high volume return customers.
• Managed weekly procurement of high volume inventory.
• Managed support staff through high volume sales hours, and ensured delivery of acceptable level of customer service and food orders.
• Job Duties: Servicing Customers, Preparing food for high volume of customers, Inventory, Made weekly menu, ServSafe Certification
• Managed high volume product to ensure food was always hot and ready for customers and kept food loss to a minimum.
• Direct and oversee the daily production, packaging, warehouse activities of a plant producing a high volume of product daily.
• Lead a team of employees in providing fast, efficient, and friendly service to a high volume of customers.
• Managed shifts at a high volume travel center focusing on customer service, financial controls, merchandising, and stocking/replenishment.
• Demonstrated ability to instruct people on how to do something, while under extreme pressure of a high volume Store.
• Led shifts and managed employees to ensure high volume shifts were productive and ran in a calm, organized demeanor.
• Managed high volumes of customers while ensuring the establishment was clean, food was fresh, and people were satisfied.
• Managed daily shift operations (2nd and 3rd shift) for high volume convenience store with 2-8 employees per shift.
• Supervised staff in all procedures to encode, proof, cancel, microfilm, and sort high volume payments.
• Led a team of 15 guards in monitoring a high volume of mall traffic during peak hours and days.
• Demonstrated strong multitasking skills, with high volume call answering, precise message taking and follow up dispatch actions.
• Manage and train employees in high volume areas such as kitchen, front line, and drive through window.

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• Certified Basic Shift Management/ServSafe, supervise staff/cook/inventory/daily deposits
• Manage, coach, train, and promote Quality Service and CleanlinessCash Management and Customer ServiceServsafe Food Certification
• Attained ServSafe restaurant qualifications and completed Franklin Covey management courses.
• Received SERVSAFE certification along with online management courses.
• Earned Basic Shift Management and ServSafe certifications.
• Completed ServSafe : manager training and certification.
• Certified by ServSafe National Restaurant Association.
• Gained ServSafe certification with job promotion.
• Received ServSafe food handling certificate.
• Obtained a ServSafe Certification expires 09/2017
• Received ServSafe Food Handler Safety Certification
• Obtained Food Service Manager Certification, ServSafe Manager Training and ServSafe Food Handler Certifications, and TIPS Alcohol Certification.
• Involved in two management training classes and became BSM and ASM certified, as well as ServSafe Certified.
• Ensured all ServSafe processes are maintained and all work areas were clean and continuously sanitized following industry standards.
• Maintained a well sanitized dinning and work area at all times to meet ServSafe State standards.
• Keep a happy and loyal team in order to keep the store running, ServSafe Certified
• Received my ServSafe License as well as went to BSM training with the company.
• Prepared food safely and efficiently, reducing food waste, according to ServSafe guidelines
• Uphold safety protocol and best practices in food environments - ServSafe Certified.
• Certified in ServSafe and Introduction to Management courses through McDonald's Corporation

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• Increased revenue and controlled labor costs through effective sales training Generated repeat business through exceptional customer service.
• Maintained/controlled labor costs by efficiently scheduling coverage for each shift.
• Reviewed and managed labor costs for efficiency and profitability.
• Monitored and regulated labor costs to exceed company targets.
• Optimized profitability by controlling waste and labor costs.
• Maintained operations while considering labor costs and scheduling.
• Produced ongoing weekly employee schedules, ensuring adequate staff was on hand to support guests, while effectively controlling labor costs.
• Managed food and labor costs and ensured employees were correctly performing their job in order for the store to operate smoothly.
• Manage 3-10 crew members at any one time while providing breaks, managing labor costs and handling customer escalations and concerns.
• Managed food and labor costs daily while coordinating with the management team to hit weekly, period, and yearly goals.
• Played leadership role in meeting and exceeding the company s objectives for labor costs in every year as a Shift Manager.
• Manage labor costs Assign specific tasks to be perform by employees Resolve customer and employee complaints Maintain the store money and safe
• Manage staffing of a team of 27 people to ensure labor costs are at a minimum using Paramount staffing as support.
• Oversee store & employee efficiency, engage in customer service and sales, balance food and labor costs to maximize profitability.
• Monitored and resolved all issues of food quality and service, including maintaining daily records of food and labor costs.
• Managed 10-15 employees per shift, controlled labor costs, maintained bank deposits and financial counts during each shift worked.
• Optimized profits by controlling food and labor costs, completed vendor orders, and maintained records of all vendor transactions.
• Maintained weekly and monthly logs of all personnel and labor hours using computer software to determine production and labor costs.
• Figure profit margins, taking food costs, maintenance costs, labor costs, and current inventory into account.
• Create weekly schedules for 30 to 35 employees, monitoring staffing and business levels to achieve favorable labor costs.

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• Established compliance to productivity and service standards by developing and maintaining sufficient number of well-trained, productive employees.
• Perform responsibilities of creating and implementing policies to maintain food service standards and achieve customer satisfaction.
• Set benchmark for store environment and ensure operation consistently meets sanitation and service standards.
• Managed staff and store operations to ensure company and customer service standards were maintained
• Monitor operation profitability while ensuring all employees maintain customer service standards.
• Monitor customer interactions and ensure customer service standards are complied with.
• Recognized for excellent customer service standards and marketed company branding.
• Manage shifts by targeting sales trends -Lead Crew to achieving sales goals and high customer service standards -Promote cultural diversity and acceptance
• Increased service standards, labor controls, and inventory controls as part of a dynamic team functioning in a high-volume setting.
• Maintained the restaurant's revenue, profitability and quality goals.maintained high production, productivity, quality, and customer service standards.
• Lead by example, while promoting the highest service standards in the industry to customers, and team members alike.
• Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all customers and coworkers.
• Maintained high service standards, ensured optimum customer satisfaction, associate morale, and attainment of P&L goals.
• Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
• Played a key role in growing revenue and customer satisfaction in the Brick location by instituting higher service standards.
• Supervised employee operations to ensure production levels and service standards were maintained as well as prompt and efficient.
• Coached employees in need of performance improvement in order to uphold the Caesars Entertainment customer service standards.
• Insure Team Members are protecting company assets while adhering to proper procedures and Guest Service standards.
• Monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.
• Monitored restaurant and took appropriate action to ensure food quality and service standards were constantly met.

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• Provided fantastic food in a fast and friendly work environment with excellent customer relations while maintaining managerial tasks in restaurant operations.
• Managed restaurant operations including the execution of all company policies, procedures, programs and systems to advance restaurant profitability.
• Directed general restaurant operations, monitoring food quality and staffing requirements to ensure positive dining experience for every guest.
• Supervised crew personnel during the absence of General manger, managed restaurant operations, and ensured quality guest service
• Shift leaders understand that customer satisfaction always takes priority but efficient restaurant operations make it possible.
• Monitored food quality and BOG for proper sanitation and managed general restaurant operations to ensure profitability.
• Shift Leaders are responsible and accountable for supervising and supporting productive and profitable restaurant operations.
• Managed restaurant operations per shifts * Controlled inventory * Delivered exceptional customer service * Enforced policies
• Full accountability for restaurant operations in absence of the General Manager and Senior Assistant Manager.
• Supervised staff and assisted management in the overall procedures and execution of restaurant operations.
• Assist in managing daily restaurant operations; and providing every customer with outstanding service.
• Communicate effectively in order to ensure that the excellent restaurant operations are consistently achieved.
• Lead the restaurant during shifts to ensure excellent restaurant operations are consistently achieved.
• Cash handling, restaurant operations and management spreadsheet library, maintained food inventory.
• Managed Restaurant operations and administration including, reports, inventory and customer service.
• Supervised all restaurant operations as pertains to food safety and customer service.
• Managed restaurant operations during assigned shifts, including opening & closing restaurant.
• Supported and assisted General Manager in daily functions of restaurant operations.
• Assist with restaurant operations to ensure an overall quality customer service.
• Assist General Manager/Assistant Manager with day to day restaurant operations.

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• Assisted customers, maintained inventory, operated computer systems, counted/deposited money, ensured employee integrity, kept restaurant clean.
• Expedite food orders; input multiple back-to-back orders into computer system while insuring accurate delivery to customer.
• Eliminated unplanned outages of computer systems by establishing coordination of change related activities across Information Technology teams.
• Participated and traveled to other locations for audits, inspections in computer systems and inventory.
• Ensured computer system was properly opened/closed in preparation for next day's business
• Cashiered quickly & accurately using computer system for automated order taking.
• Used a computer system to quickly and efficiently provide customer satisfaction.
• Managed computer system, budget inventory and accounts receivable.
• Balanced and managed cash register using point-of-sale computer system.
• Input important data into the managerial intranet computer system.
• Placed orders and entered incoming product into computer system.
• Cash handling/Computer skills-POS computer system.
• Trained all new employees on kitchen equipment operation, food safety guidelines, company protocol, and computer system for orders.
• Trained new servers, bartenders, and Managers-in-training on company policy, serving strategies, money-handling, and computer system utilization.
• Changed and closed out cash drawers and input information into the ISP server computer system, and make bank deposits.
• Consulted in development of CPS system (replaced UPS Maxi-ship) Computer systems & software in an N/T environment:.
• Cleaned, stocked, opened/closed, delivered purchased appliances, unloaded freight, and received truck into the computer system.
• Enter our food cost and prep amounts into the computer system at the end of the shift in the evening.
• Handled payroll management, cash and inventory reports, and had a complete understanding of the register and computer systems.
• Updated the database regularly by documented all the transactions manually in the registers as well as the computer system.

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• Supervised crew of ten people and ensured quality customer satisfaction.
• Supervised 40 people in a restaurant setting, including back of the house, front of the house and serving staff.
• Love everything about this new store and people, but I'm ready for a new journey outside of food restaurants.
• Managed night shifts and a staff of up to four (4) people and performed daily paperwork and sale goals.
• Shift manager handling food safety counting drawer/safe closing the store opening the store mange a crew of 8-9 people every shift
• Demonstrated and reinforced the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
• Checked the schedule to make sure enough people were scheduled to come in for the AM shift and PM shift.
• Job duties: providing excellent customer service, maintaining inventory, managing a shift of 8-12 people, money management,
• Manage a small group of people to maintain overnight function of the store and prepare the store for the morning.
• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Managed financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes.
• Learned valuable employee-to-customer people skills, on the spot problem solving, and quick thinking skills to satisfy customers.
• Managed a team of 3-5 people - Trained employees in restaurant procedures - Balanced register and created reports at close
• Maintained people, product, and equipment to execute outstanding quality, service, cleanliness & value for customers.
• Supervised a Shift of twelve people, cash management, inputting data into the computer, and ordering product.
• Managed up to six people at a time, to ensure that procedures were following according to company policy.
• Assist customers, monitor the store, manage up to a 10 people per shift, and handle money.
• Performed quality assurance function dealing with the general status of process, plant, product, and people.
• Supervised, scheduled, and coordinated the jobs of 29 people *Resolved conflicts in a timely and appropriate manner
• Managed a staff of 3 to 5 people for summer camp programs aimed at developing rock climbing skills.

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• Encouraged healthy customer relations by offering informed suggestions, locating desired titles, and efficiently organizing sales floor
• Perform opening and closing procedures, monitor staff on the sales floor, while offering the optimum level of customer service.
• Provided oversight and support to all sales floor staff during shifts to ensure sales goals were achieved and customers were satisfied.
• Perform normal sales duties while managing sales floor, ensuring KPI's and targets were met by all sales associates.
• Maintained clean and orderly sales floor, proper checks and balances of registers, communicated expectations and goals to employees.
• Manage Sales floor and drive sales upward by: addressing guest concerns, coaching employees, and mitigating product loss.
• Complete all acting manager duties such as counting safe, creating deposits, and maintaining cleanliness of sales floor.
• Perform sales floor work, such as greeting or assisted customers, restocked product, and general cleaning duties.
• Mentored and developed other sales agents, which lead to the increased production for the entire sales floor.
• Closed the store daily and prepared the sales floor for a seamless transition to the next business day.
• Shift manager duties: Provide outstanding customer service, manage sales floor, supervise and support store associates.
• Drive team performance, maximize shift efficiency and ensure 100% quality compliance while running the sales floor.
• Reorganize sales floor to meet companies demands, and what best fits our store to make sale goals.
• Perform sales floor work, such as greeting customers with a happy and positive attitude and stocking/taking inventory.
• Priced items, answered phones, organized sales floor, decorated and organized front windows for displays.
• Moderated and deflated customer conflicts on the sales floor using good communication skills and excellent customer service.
• Stock product on sales floor and maintain appearance of displays as well as safe, clean store.
• Conducted moderate cleaning and organization of sales floor, and performed other store maintenance tasks as necessary.
• Operate store when store manager is not available while catering to customers and maintaining the sales floor.
• Work with other management to ensure that the merchandise is placed and priced correctly on sales floor.

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• Support Plant objective in alignment with corporate strategies and business initiatives, improve processes or operational enhancement while maintaining quality standards.
• Supervised the operations of a specified shift and ensured that schedules of activity and established quality standards were maintained.
• Performed inventory counts*Positive guest relations, and ensuring products are consistent with company quality standards.
• Improved operational efficiency of kitchen while adhering to food safety requirements and high quality standards.
• Managed factory operation to ensure full capacity utilization at all times within quality standards.
• Demonstrated time management practices designed to improve customer throughout without sacrifice to quality standards.
• Developed and mentored team members throughout service to maintain quality standards consistently.
• Helped maintain food quality standards and food preparation safety mandates
• Maintained quality standards while achieving client deadlines
• Conducted and maintained quality standards.
• Communicate, train and promote quality standards to team members Professionally and promptly, responded to all customer concerns or issues.
• Cook and prep all products to company standards while maintaining proper quality standards and proper product shelf life (FIFO).
• Ensured food quality and 100% customer satisfaction through positive guest relations and ensuring products are consistent with company quality standards.
• Mastered all positions within the store, and worked to not only maintain but to exceed service and food quality standards.
• Monitor inventory items to ensure proper control, the ability to facilitate guests' needs, and maintenance of quality standards.
• Observe and evaluate workers and work procedures to ensure quality standards and service for customers, staff and management.
• Provide leadership and training for SOP's and ensure quality standards are maintained, evaluate and recommend new techniques.
• Store Standards- maintaining industrial quality standards for the store, making sure all health and sanitation codes are meet.
• Conduct thorough Inspections and recordings of site activity as well as monitor employee activity to ensure quality standards.
• Trained, developed, motivated, and coached new employees to ensure quality standards pertaining to customer service.

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• Started as a Front counter Worker, promoted through to Drive through, then cook, trainer, then Shift manager.
• Clean and stock the store throughout my shift while ensuring that the restaurant and front counter is sanitary and presentable.
• Worked front counter, drive through, grill, did daily deposits, motivated my team to succeed daily.
• Worked front counter, grill, and cash registers Responsible for evening work staff, duties, and closing
• Assisted customers at the front counter and on the telephone with concerns, large orders and current promotions.
• Work in the kitchen preparing food and at the front counter helping customers through the ordering process.
• Front counter work, including filling pastry case, sandwich and grill prep, and cash register
• Serviced the front counter providing customers with outstanding customer service in a face paced environment.
• Started with McDonald's as a crew member at 17, working the front counter.
• Handled customers at front counter, on the phone or at their homes or businesses.
• Arranged new video release displays, candy aisles, and front counters to optimize sales.
• Serve and run the front counter / Cash register & store deposits / Scheduling staff
• Supervised employees in food preparation, front counter service, and facility cleaning.
• Cashier drive through and front counter providing a quick easy and friendly transaction.
• Worked front counter, made in my opinion the best pizzas in store.
• Maintain clean and orderly dining room, front counter, and bathrooms.
• Grill operator front counter manage money customers oriented make sure safe clean place
• Shift manager, front counter, paper work, in charge of crew
• Greet customers at the front counter, using professional customer service.
• Cleaned lobby area as well as kitchen and front counter.

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• Direct facility observation activities, ensuring operational integrity, profitability, guest satisfaction, work flow efficiency, and compliance standards.
• Provide outstanding restaurant service by maintaining guest satisfaction by monitoring, evaluating and auditing quality of food.
• Ensured guest satisfaction through efficient, accurate and professional service in a demanding corporate atmosphere.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Managed and Maintained proper staffing and inventory while overseeing proper guest satisfaction.
• Monitor guest satisfaction and take a personal responsibility to ensure it.
• Improved guest satisfaction by resolving service issues and offering returning incentives.
• Provide excellent service and fostered guest satisfaction in fast-paced environment.
• Supervised and monitored daily data, performances, and guest satisfaction
• Increased sales by implementing exceptional attentiveness and guest satisfaction.
• Coordinate departments to ensure guest satisfaction and operational efficiency.
• Maintain excellent customer service by focusing on guest satisfaction.
• Ensured guest satisfaction exceeded expectations.
• Developed an in-depth training program for new associates to ensure the core values of the company to met guest satisfaction.
• Assist the management team by ensuring guest satisfaction and overall restaurant on each and every shift while supervising restaurant employees.
• Train new staff as they were hired to insure a high quality product and a high level of guest satisfaction.
• Conducted table visits and talked to guests to ensure guest satisfaction; investigating and resolving food quality / service issues.
• Coordinated staff during shifts to ensure guest satisfaction and quality assurance Prepared food, cleaned, and restocked store.
• Collaborated with coworkers in order to establish store goals, and implement improved methods to increase guest satisfaction.
• Assist General Manager with guest satisfaction, policy implementation, inventory control, marketing, and promotional strategies.

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• Controlled inventory and managed the entire store operation Completed multiple tasks to exceed expectations daily Supervised and trained in-store team members
• Opened day shift, checked schedule, counted money in safe and walked through entire store to ensure preparedness and cleanliness.
• Ensured that the entire store s equipment as well as its facilities is properly maintained based on the company s standards.
• Manage and control store for about eight hours on average by being aware of what is occurring throughout the entire store.
• Stock the entire store, maintain proper produce dry line and soft line inventory for maximum consumer satisfaction and accessibility.
• Handled entire store functions in the absence of manager, also helped with interviewing and contributing in selection decisions.
• Implemented training program on new register system for entire store (Management, back office and cashiers).
• Maintained the appearance and presentation of the entire store, as well as managed the entire sales operation.
• Maintained time and attendance sheets, payroll, leave, training and performance evaluations for the entire store.
• Shift Managers are in charge in running the operation of the entire store while they are on duty.
• Count money in drawers at end of shift and lock up entire store at end of the night.
• Provided customer service leadership and direction for entire store by executing corporate programs, promotion, and policies.
• Conduct routine inspections of the entire store, checking for cleanliness, quality, and overall service.
• Back of kitchen and deli management, including refill of entire store and filling food orders.
• Clean out the frozen machines and pull apart the machine, sweep and mop entire store.
• Order supplies, meats and produce for the entire store and make adjustments according to sales.
• Run the entire store with cashiers in customer service, increase sales, and push promotions.
• Shift Manager- Oversees entire store operations and ensures the best quality products and service possible.
• Manage entire store responsibilities including performance, cleanliness, shift revenue, training, etc.
• Ensured the entire store's equipment and facilities are properly maintained to company's standards.

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• Provided leadership by generating excitement, enthusiasm, positive attitude and commitment for the company objectives.
• Received Corporate commendation for excellent customer service with a positive attitude and winning smile.
• Recognized for excellent customer service and constant positive attitude within a retail environment.
• Used interpersonal skills to motivate positive attitudes and productivity in high volume situations.
• Maintained a positive attitude and made customer experiences memorable and pleasant.
• Motivated and encouraged teammates to exceed goals with positive attitudes.
• Communicated with a positive attitude with coworkers and management.
• Demonstrated positive attitude to both customers and co-workers.
• Self-motivated, self-disciplined and positive attitude.
• Delivered a positive attitude to customers.
• Establish excellent morale and positive attitude.
• Closed the store handling paper work and money every day, while keeping team members in positive attitude for work.
• Certificate for ServSafe to make sure I serve fresh food, I'm a team player with a positive attitude.
• Set an example for crew members by maintaining a positive attitude and working hard to implement shift and prep plan.
• Answer all phone calls and take all orders, answer all questions costumers may have and keep a positive attitude.
• Demonstrate patience and a positive attitude with crew while delegating tasks and equipment cleanliness and sanitation standards.
• Delivered high - energy ''Buzz'' sessions and always maintained an upbeat and positive attitude.
• Carry out daily responsibilities of leading the night shift while portraying positive attitudes and customer service.
• Ensured that all workers maintained a professional and positive attitude towards their coworkers and our customers.
• Greeted guest's with a pleasant and positive attitude with the beverage of their choice.

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• Monitored the execution of security policies and procedures to establish a safe environment for clientele.
• Organized and cleaned preparation areas to maintain a professional appearance and safe environment.
• Ensured and maintained an environmentally clean and safe environment.
• Maintain a safe environment by noticing and correcting potential hazards or unsafe behaviors and correct them before there is an incident.
• Coordinated and managed hourly Union and Nonunion workforce to achieve shipping and receiving goals while working in a safe environment.
• Provided excellent customer service by taking orders and cooking due orders, cleaning assigned areas while maintaining a safe environment.
• Check for out of dates, complete resets, Help maintain a clean and safe environment at all times...
• Maintained clean and safe environment, including in the kitchen, bathrooms, parking lot, dumpster and sidewalk.
• Maintain a clean, friendly, and safe environment, including kitchen, bathrooms, building exterior and lobby.
• Managed the store during my shift*Maintained a clean and safe environment*Counted down all cash tills at closing*Trained new employees
• Provided a clean and safe environment and ensured that safety measures for crew and food safety were followed.
• Assisted in maintaining a safe environment by providing custody, care and control of my assigned inmate population.
• Assist over 150 customers per shift by accurately handling cash, filling orders and maintaining clean/safe environment.
• Maintained clean and safe environment, including in the kitchen, truck exterior, and Dining area.
• Maintain and ensure a clean and safe environment in each store for the employees and our customers.
• Maintained a clean and safe environment to consistently pass the Indiana State Board of Health inspections.
• Maintained a neat, clean and safe environment for the customers as well as the staff.
• Run shifts, make deposits, ensure a safe environment and make customers have a great experience
• Provided a safe environment for over 300 customers daily while serving them fresh, hot food.
• Maintained high sanitary standards to ensure customers and employees are in a clean and safe environment.

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• Processed customer returns in a courteous and efficient manner, and accurately handled refunds and monetary transactions.
• Delegate with clearly define responsibility and authority Perform paperwork required for monetary transactions Resolve customer or employee complaints
• Supervised staff members, handled monetary transactions, completed store paperwork, provided consistent customer service.
• Operated cash register, handled monetary transactions and participating in food preparation.
• Managed customer service issues receiving orders, processing sales and monetary transactions.
• Stocked cash register area and performed paperwork required for monetary transactions.
• Performed effective and accurate monetary transactions with new and existing customers.
• Handled monetary transactions, balanced payroll, and inventory control
• Address customer inquiries and experience in monetary transactions.
• Process and record monetary transactions quickly and accurately.
• Performed monetary transactions including debit/credit card terminals.
• Audited daily processes and all monetary transactions.
• Provided customer service & tendered monetary transactions.
• Processed orders and handled monetary transactions.
• Assisted customers and handled monetary transactions.
• Resolved monetary transactions for the customers.
• Input sales and send reports, manage shift and employees, take orders, handle monetary transactions, prepare and distribute food
• Developed weekly training schedule addressing topics such as product preparation, monetary transactions, customer service, and team building.
• Balanced cash wrap and handled all monetary transactions given from customers; being cash, debit/credit cards, and coupons.
• Handled monetary transactions by providing correct change and counting the cash register between shift changes and at night.

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• Supervised crew and duties*Completed daily reports*Handled cash/safe count*Provided excellent customer service*Practiced safe food handling procedures CALOSHA*Maintained over all daily activities*Answered phones
• Position responsibilities included inventory and labor management, financial analysis, maintaining OSHA standards, hygiene and customer service.
• Trained +/-150 workforce personnel complying with OSHA Health and Safety including individual one-on-one sessions and accident investigation.
• Managed safety and sanitation according to FDA/USDA/OSHA guidelines along with local Health Department guidelines.
• Completed required OSHA (Occupational Safety and Health Administration) compliance evaluations quarterly.
• Maintained sanitary conditions and effectively demonstrated per OSHA requirements.
• Followed OSHA regulations and county safety regulations.
• Ensured that all OSHA, local state and county regulations were complied with (passed all county and state-mandated inspections).
• Monitor over 60 departures per day to ensure all FAA, D.O.T., OSHA, and company regulations are adhered to.
• Followed and enforced corporate policy, OSHA standards, and other regulations from the State of North Carolina and Federal Government.
• Lead a crew of 5 direct reports to ensure zero OSHA safety reports by keeping areas clean, organized and safe.
• Assisted in the training of employees in OSHA Standards, regulations and documents and submitted it to Environmental Services Manager.
• Maintained the quality of food and products to ensure team members meet safety and cleanliness standards both OSHA and KFC.
• Maintained MEPRS, UCAPERS, OSHA and JACHO required documentation, as well as professional credentials for medical staff.
• Maintained cleanliness and OSHA standards at all times and ensuring all food is at safe temperatures at all times.
• Manage shifts and train new employees as they were hired as well as maintain OSHA standard for food safety.
• Planned and implemented, safety training, safety audits, MSDS sheets, OSHA log, accident investigation, etc
• Completed store checklist procedures as well as cash transaction logs, monthly audits/inspections, and OSHA requirement equipment.
• Comply with OSHA, local health and safety codes, and company safety and security policies are met.
• Implemented and accomplished VPP safety certification in both Denver and Memphis stations in accordance with OSHA review standards.

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• Employed excellent customer service and communication skills to ensure promote customer retention and ensure customers had an enjoyable experience.
• Organize team members to ensure customers are provided with quality products prepared in accordance with established company guidelines.
• Worked in coordination with other departments to ensure customers quality and service satisfaction.
• Supervised shift operations to ensure customers received the highest quality product and service.
• Monitored sales activities to ensure customers received satisfactory service and quality goods.
• Take phone calls from distributors and customers with questions or complaints and resolving them to ensure customers are 100% satisfied.
• Put in charge of approximately seven to ten personnel to make sure customers received service in a respectful and timely manner.
• Shoe show is a shoe store so my responsibility was make sure customers got the correct shoes and help them out.
• Shift manager responsible for Supervising shifts and delegating duties to ensure customers were served in a friendly and timely manner.
• Balance cash registers, keep retail organized and presentable, make sure customers have a great experience in our store.
• Maintain a professional appearance and lead crew members, making sure customers get a fast, accurate and friendly experience.
• Provided leadership to team members and monitored staff performance to ensure customers receive fast, accurate, and quality service.
• Help to ensure customers are satisfied with the visit from the moment they arrive until the time they leave.
• Job duties include making sure everyone is doing their job and to make sure customers are satisfied with their experience
• Provide direction, training and coaching to team members to ensure customers are highly satisfied with the service received.
• Keep workers on task and focused * Ensure customers were satisfied with their purchase * Ordered supplies for the week
• Handle all responsibilities such as: manage crew, handle deposits, and make sure customers were completely satisfied.
• Make sure customers get server fast and friendly and also make sure the crew are doing their job as well
• Lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit.
• Assist RGM with employees to ensure customers are provided excellent customer service, prepare daily/nightly counts and deposits.

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• Provided exceptional customer service, ensured store cleanliness and organization and adhered to all proper food handling procedures.
• Performed and supervised transactions while maintaining store cleanliness and product availability.
• Improved customer experience by ensuring timely product delivery and store cleanliness.
• Maintain store cleanliness and merchandise in accordance with corporate direct visuals
• Assisted General Manger with customer satisfaction and store cleanliness.
• Store Cleanliness- helping provide a sanitary working environment.
• Maintained store cleanliness according to Starbucks guidelines.
• Maintained store cleanliness and merchandise presentation.
• Maintained store cleanliness and organization.
• Moved up to Shift Manager and began overseeing store cleanliness and financial duties as well as food quality on my shifts.
• Provided front and back establishment assistance, filled in where necessary while taking care of management responsibilities and store cleanliness.
• Supervised up to 8 personnel at a time along with the money, food preparations, store cleanliness and organization.
• Stocked shelves, prepared and serviced deli, cooler, and upheld high standards for organization and store cleanliness.
• Supervised shift staff for production quality, store cleanliness, cash handling, and adherence to company policy.
• Maintained the production of food, cash registers, store cleanliness, customer service and employee productivity.
• Helped increase sales while providing great customer service, product to customer, and maintaining store cleanliness.
• Assist store manager in maintaining store cleanliness, ensuring proper procedures, give registers change when needed.
• Managed a crew, took inventory, did cash drops, maintained store cleanliness, took manager classes
• Manage, lead, develop and train team to ensure food service program execution and store cleanliness.
• Ensured cash control, proper documentation of inventory, accepted order shipments, and store cleanliness.

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• Served as Hospitality Ambassador to guests by taking necessary steps to meet customer needs and effectively resolved any customer issues.
• Applied the necessary steps needed to meet customer needs and effectively resolve food and service issues.
• Identified customer's issues/complaints and took necessary steps to correct them.
• Stocked and rotated inventory regularly.Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Handled all money including deposits and tills Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Shift Manager Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Followed necessary steps to meet customer needs and effectively resolve issues.

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• Trained in management practices and procedures for McDonalds Corporation.
• Make sure all employees are working at an acceptable pace while maintaining a quality of work expected by McDonalds Corporation.
• Awarded Basic Shift Management Certificate, taught by management trainers, and accredited by McDonalds within a 3-day period.
• Completed McDonalds Shift into Overdrive class to learn how to properly manage a shift more effectively.
• Direct associates following established polices, ensuring consistent products aligned with the McDonalds brand.
• Planned and directed daily shift operations at this fast-paced, high-volume McDonalds restaurant.
• Reason For leaving:I left McDonalds to return to the Venetian.
• Contributed to team effort to uphold the goals and standards of McDonalds.
• Ensured quality, service, and cleanliness at our Whitehall McDonalds.
• Enforced Quality, Service and Cleanliness as required by McDonalds Corporation.
• Supervised and managed the business and employees for a McDonalds Corporation.
• Resolved customer and employee issues to uphold the integrity of McDonalds.
• Experience in the supervision 0f 8-15 McDonalds employees during a shift.
• Work Site- McDonalds * Take orders at point of sale.
• Finished a college course for management through McDonalds.
• Transferred from Carolina Forest to South Kings McDonalds.
• Managed a McDonalds in the Harrisburg East Mall
• Enforced policies and procedures of McDonalds Corporation.
• Graduated from McDonalds Basic Shift Management class.
• Defined strategy and business plan for McDonalds.

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• Maintained accountability of large amounts of copper wire and heavy machinery.
• Handled and deposited large amounts of money safely and accurately.
• Managed team of employees Acting manager when store manager was not present Handled safe, deposits, and large amounts of money
• Maintained reports and management records, scheduling, daily and weekly reports, handled and controlled large amounts of cash.
• Handled large amounts of money, maintained responsibility for bank deposits, and control of store safe and cash registers.
• Operated register, Handled large amounts of cash, Maintained cleanliness of restaurant, Assisted in all areas of operation.
• General cashier duties, took phone orders, prepped food for evening, and handled large amounts of money.
• Assumed responsibility for large amounts of cash, accurately counted deposits and verified the amounts of other Shift Managers.
• Handled large amounts of cash, from deposits to entering in daily sales, and accounting for all expenses.
• Received/Deposited large amounts of money to the bank, and also made production reports before my shift ended.
• Cashier responsible for large amounts of money and accountability of money in cash drawer during customer transactions.
• Required a high level of professionalism as many of the special guests bet large amounts of money.
• Counted, ordered, and stock inventory * Deposited large amounts of money to the local bank.
• Managed anywhere from 10-25 employees at a time, handled large amounts of money and made deposits.
• Oversee large amounts of cash and the store s monthly budget, and complete daily bookkeeping task
• Manage large amounts of cash including cashier duties, balancing driver banks and processing daily deposits.
• Handle large amounts of money at a certain time and make deposits to the bank.
• Managed 7-10 employees; handled large amounts of cash; Responsible for making weekly schedule.
• Handled large amounts of money(counting deposits, registers, and safe fund).
• Handle large amounts of money as well as, balancing cash safe and deposit transactions.

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• Managed store personnel and monitored activity to confirm proper procedures are adhered to.
• Delegated proper procedures and policies for customer service and quality preparations of product.
• Ensured that proper procedures were followed resulting in excelling unexpected audit results.
• Mentored other team members on proper procedures for successful customer experience.
• Reduced time and costs and increased efficiency by introducing proper procedures.
• Managed shifts accordingly to guidelines and proper procedures
• Demonstrated proper procedures for food preparation.
• Provided training to new crew members and provided them with a Station Observation Checklist to ensure proper procedures were followed daily.
• Run shifts to ensure proper procedures are used in handling and serving food, customer service, and resolving any conflict.
• Coached and developed new hire through a Learning Management System and hands on training to ensure proper procedures are melt.
• Coached and instructed crew on proper procedures for their assigned stations, and worked with them to promote cross training.
• Run floor during dinner and night shift, including communicating targets for peak hours and ensuring crew uses proper procedures.
• Trained new employees on company customer service policies, service level standards, and proper procedures for using cooking/baking equipment.
• Supervised up to 12 employees on and off premises to ensure proper procedures, on-time delivery, and customer satisfaction
• Managed a shift of people, ensuring all proper procedures and guidelines are followed according to training methods provided.
• Instruct and encourage employees to follow the proper procedures, including preparation, storage and stocking of food.
• Help inform the team of proper procedures in all aspects of work both with food and customer service.
• Manage crew members on the shift and make sure daily tasks and proper procedures are done correctly.
• Instructed staff on procedures for handling difficult transactions, proper procedures, or construction of shift.
• Communicate job responsibilities to staff, as well as, train staff on proper procedures.

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