Top 50 Shift Manager Skills

high Demand

• Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
• Managed operational activities, customer service, inventory control, and opening/closing.
• Track company profitability by conducting rigorous inventory controls and loss prevention.
• Follow inventory control procedures and guidelines.
• Supervised detailed quarterly inventory control.

• Maintained strict control of stock, completed checklists and followed procedures for cash reporting, inventory control, and scheduling.
• Performed daily cash counts for the cashiers and balanced tills * Created daily reports, deposits and inventory control.
• Maintained a strict inventory control of stock as well as ordering, stocking, and reports pertaining to inventory.
• Complete procedures for cash financial reporting, inventory control, payroll and timekeeping, and scheduling during shift.
• Administer systems and programs to reduce loss, maintain inventory control, or increase safety.

• Inventory control - making sure that inventory is correct - physically checking inventory.
• Inventory products, establish inventory control, and make necessary orders.
• Maintained strict inventory control as well as stocking and ordering products.
• Assist management with monthly inventory control and weekly stock ordering.
• Follow inventory control procedures to reduce product costs.

• Inventory Control on both supplies and store equipment.
• Counted cashier drawers and ensured accuracy of money in safe Supervised several employees on different shifts Maintained inventory control
• Provided high-quality customer service and inventory control Supervised restaurant staff Opened and closed restaurant under limited supervision
• Worked well with teammates and openly invited coaching from the management team.Assisted management with monthly inventory control and weekly stock ordering.
• Stock level control for inventory Inventory control.

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high Demand

• Managed night shift ensuring closing procedures, customer service, and employee management was accomplished following company policies
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Provide customer service and resolve customer issues without violating company policies.
• Interpreted company policies to workers and enforced safety regulations.
• Maintained and enforced corporate and company policies.

• Manage employees and their duties needed to be done along with inspecting uniform based off of Company policies for employee uniforms.
• Trained over 40 new employees on work procedures, company policies, and health and safety regulations.
• Set schedules, balanced register, ordered food and insured that all company policies were enforced.
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Lead and managed teams of 5-9 members in company policies and safety procedures.

• Learned and Followed all Company Policies and State Labor and Health Department Laws.
• Comply with all company Policies & Procedures, Gaming & Internal controls.
• Follow all company policies and procedures.
• Enforce company policies and guidelines.
• Managed and trained several employees to be both knowledgeable about company policies as well as efficiently producing what was ordered.

• Managed employees during shift for efficient workflow, directing on daily tasks, delivery schedules, and company policies.
• Assist the salaried management team in ensuring the restaurant was ran in accordance with company policies and guidelines.
• Adhered to and enforced company policies and guidelines Closed store and perform end of day remittances
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Oversee staff on day to day operations Administered company policies.

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high Demand

• Managed daily operations of the restaurant including opening prep, daily service and closing according to company regulations.
• Enhanced efficiency of daily operations by ordering proper stock and arranging displays.
• Managed inventory stock maintaining accurate products from specified invoices for daily operations.
• Labor and financial budgeting in daily operations.
• Filed all paperwork pertaining to daily operations.

• Manage daily operations of restaurant.
• Utilized computers to track orders, manage inventory, and process all daily operations of the store.
• Direct all aspects of daily operations including staff hiring, training, supervision and scheduling.
• Manage vendors, prepared employee schedules and trained new and existing personnel on daily operations.
• Assist Store Manager and Assistant Store Manager with daily operations and supervision of employees.

• Executed daily operations of cash, credit, and debit receipts and safe drops.
• Maintained daily operations pertaining to food preparation, storage, and sale.
• Support Store Manager with daily operations and to increase sales performance.
• Managed daily operations of facility with crew of 15.
• Train new and existing personnel on daily operations.

• Assisted the general manager with daily operations.
• Supervised employees in all aspects of daily operations, including product procedures, company policies, and POS terminal training.
• Managed personnel and daily operations Organized, cleaned the store and helped maintained an inventory Assisted customers with their orders and issues
• Oversee daily operations and manage labor Provide superior customer service Enforce company and safety policies Maintain leadership and communication with staff
• Run daily operations of store Train new employees Operate POS System Oversight of quality assurance process

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high Demand

• Monitored sales floor to ensure customer satisfaction.
• Perform normal sales duties while managing sales floor, ensuring KPI's and targets were met by all sales associates.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Conducted moderate cleaning and organization of sales floor, and performed other store maintenance tasks as necessary.
• Maintained the sales floor, including keeping the store stocked with all available items.

• Managed the sales floor during hours of operation to ensure courteous and efficient service.
• Ensured stockroom and sales floor appearance, safety, and accessibility up to par.
• Managed scheduling of shift employees on the front end and on the sales floor.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Received inventory twice a week from vendors and stocked the sales floor.

• Receive, open, unpack and issue sales floor merchandise.
• Assisted on sales floor as needed to maintain service standards.
• Maintained a well stocked and merchandised sales floor.
• Reorganized the sales floor to meet company demands.
• Pull merchandise from stockroom to the sales floor.

• Supervised sales floor team members and pharmacy staff.
• Maintain staff and sales floor.
• Delegate tasks appropriately to ensure all work completed on the sales floor is of the highest quality, particularly customer service.
• Maintain inventory on the sales floor; stocking shelves performing price changes, cycle counts, and ordering out of stocks.
• Key holder, opening and closing responsibilities, handle defectives, merchandize sales floor, train new staff.

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high Demand

• Supervised cross-functional staff members and fostered personal growth and independence among employees.
• Supervised assigned staff members, and completed performance evaluation as needed.
• Delegated tasks to junior and team staff members ensuring all oncoming customers were happy with the quality of service they received.
• Start the training process that consist of my expertise of front of restaurant hospitality training to the new staff members.
• Communicated with floor coaches and Integrity staff members frequently throughout shift to insure required daily metrics were successfully met.

• Operated the store with a minimum of 3 staff members while meeting customer satisfaction in high sales periods.
• Evaluated the performance of all staff members, as well as training when hired.
• Staff training and development, overseeing all shift and daily responsibilities with staff members.
• Identified and take an active role in the recruitment of new staff members.
• Handled difficult situations between staff members and also patients and families.

• Managed a team of 11 to 16 staff members per shift.
• Managed a whole team and trained new staff members.
• Train staff members to display excellent customer service.
• Assisted the other staff members in taking orders.
• Aided in assessing payroll of staff members.

• Facilitated training for all staff members.
• Encouraged customer service among staff members.
• Supervised 8-10 staff members per shift.
• Interview new potential staff members.
• Managed and trained new staff members

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high Demand

• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Communicate clearly and positively with co-workers and management.
• Managed financial records and prepared bank deposits.
• Prepared daily/weekly bank deposits and statements.
• Manage team members, keep track of cash +/- responsible for bank deposits and labor +/-.

• Complete monetary tasks such as counting drawers, preparing deposits and delivering deposits to the bank.
• Cook, Server, Dough Master, Cleaned, Open, Close, Deposit, Customer Service
• Maintain shift logs, prepare schedules, train employees and deposit funds.
• Supervised shift workers to create a positive experience for dining customers.
• Maintain fast, accurate customer service and positive guest relations.

• Maintained a positive and clean work environment.
• Count registers and enter daily bank deposits.
• Count money and make bank deposits.
• Trained employees for multiple store positions.
• Inventory, deposit and closing reports - Commission sales, customer relations and product education

• Cashier, drive thru runner, oversee all crew members, make deposits
• Provided feedback to Team members in a positive manner.
• Cash flow and deposit Responsible for workers on my shift
• count deposit at the end of shift.
• Run the register Assist in administrative tasks Prepare next day deposit Oversee shift staff Ensure shelves are stocked Customer service

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high Demand

• Managed shift including scheduling inventory and truck orders
• Run labor, meet sales, count inventory, handle cash, open and close store, and place truck orders.
• Controlled the labor of the store, counted inventory, and placed truck orders.
• Maintained and managed store inventory, scheduling, truck orders, and bank deposits.
• Make truck orders, submit inventory, and fill out daily logs.

• Manage sifts Create work schedules Check store inventory Create inventory truck orders
• Make schedules, truck orders, weekly paperwork and payroll.
• Placed truck orders, soda and bread orders.
• Checked in as well as placing truck orders.
• Unload truck orders and do food orders.

• Received in truck orders daily and weekly.
• Input truck orders and accept deliveries.
• Inventory and check off truck orders.
• Submitted invoices from truck orders.
• Unloaded and checked truck orders.

• Documented and received truck orders.
• Place truck orders for stock and food for the store.
• Cash handling; Customer assistance; Supervised a staff of 15+ employees Weekly cost sheet; Food truck orders; weekly schedule
• Started out a general worker -Ended as a shift manager, responsible for money handling, scheduling, and truck orders
• completed inventory check and truck orders, etc.

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high Demand

• Maintained timely and accurate inventory counts including Cycle Counts and complete physical inventory.
• Shift Manager, Photo Supervisor, Cashier, Sales, Cycle Counts, Deposits, Inventory, Payroll, Stocking,
• Provide great customer service by running shift, Deli, Stock Room, Cashier, and Cycle counts
• Handle cycle counts, quick picks, price changes, weekly ad signs and other inventory controls.
• Performed end of shift cash counting, product control and assisted with weekly cycle counts.

• Performed cycle counts on a monthly basis and identified trends for shortages.
• Inventory control, weekly cycle counts and reconciliation of all stock.
• Order Products, check-in vendors and perform inventory cycle counts.
• Complete cycle counts, freshness, and backroom pull reports.
• Performed cycle counts daily to ensure minimized cost and waste.

• Managed store inventory using AIM and cycle counts.
• Handled cycle counts and inventory orders when needed.
• Participate in year-end inventory and cycle counts.
• Delegated monthly cycle counts at both properties.
• Cycle counts and rotating of stock.

• Maintain price changes, cycle counts, and push.
• Delegated tasks among five employees per shift * Inventory control including cycle counts of desired product.
• Perform inventory cycle counts and update product planograms.
• Inventory , cycle counts and safe deposit.
• Maintain proper coding for all inventory -Responsible in aiding to the completion of cycle counts -Responsible for training new associates

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high Demand

• Developed excellent communication by interacting with guests to take orders and answer questions.
• Maintained communication with supervisors, technicians, and specialist to improve performance.
• Managed quality communication, customer support and product representation for each client.
• Excelled in effective and positive communications.
• Maintain communications with corporate offices.

• Used communication network for notifying team of scrap occurrences, allowing team to assemble quickly and investigate issue to identify root-cause.
• Communicated daily with team members and clients to facilitate problem-solving and to maintain clear channels of communication.
• Coach and develop direct reports to ensure consistency in communication, teamwork, and accountability.
• Maintained Communication Log with peer managers to ensure an effective and efficient change of shift.
• Created communication network used for safety communication, production goals, and team performance.

• Handle employee and customer questions or complaints and communications with corporate and regional offices
• Gained strong communication skills through interaction with a wide variety of clients.
• Used my communication skills to ensure customer needs were met correctly.
• Offered open, supportive communication to my team assisting whenever needed.
• Experience: Constant communication and public relations with consumers.

• Maintain communication between front and back of house.
• Provide excellent communication skills to the customers.
• Maintained close communication with transport drivers during transport of oversized loads.
• Composed daily communication reports to submit to the client and Sr. management teams on performance and departmental concerns.
• Support and advise the duties assigned to improve communications between team members and the home office to meet company goals.

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average Demand

• Take customer orders, including money transactions, making sure everything they ordered is correct and is completely what they wanted.
• Complete customer orders, manage the registers, and keep a high paced environment for a fast casual dining experience.
• Follow up on customer orders; complaints are handled in a timely matter to ensure customer is satisfied.
• Updated customer orders from start to finish in an accurate and timely manner.
• Record customer orders and repeat them back in a clear, understandable manner.

• Handled customer orders, day to day store operations, closings and openings
• Prepared customer orders, maintained high quality of food product.
• Supervised 4-6 people to quickly and effectively fulfill customer orders.
• Request and record customer orders, and compute bills.
• Experienced at taking multiple customer orders.

• Expedite Customer orders, schedule deliveries.
• Recorded customer orders and repeated them back in a clear, understandable manner Communicated clearly and positively with co-workers and management.
• Requested customer orders and depressed keys of multi-counting machine to simultaneously record order and compute bill.
• Requested and recorded customer orders, and computed bills using cash registers, multicounting machines, and pencil and paper.
• provide customer service by taking customer orders and serving food in a transaction

• Assessed customer orders and development of production schedules reports to meet demand.
• Deliver customer orders in a timely manner.
• Cooked food - Received and filled customer orders - Operated cash register
• Key holder, open store, make scheduals,handle money for cashiers,intake customer orders and adjustments
• Make daily deposits Inventory food supply and place orders Take customer orders Train new hires

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average Demand

• Trained and motivated employees, recognized crew members for their efforts and contributions, inventory management, provided exceptional customer service.
• Ensured efficient and profitable inventory management through timely communication of supply and demand to store manager at regular meetings.
• Performed administrative tasks such as sales charting, inventory management and daily financial audits.
• Handled inventory management including product ordering, replenishment, and maintaining product display.
• Inventory management and other administrative duties.

• Inventory Management-Accountability of all products for the restaurant to achieve the critical customer standards of quality, service, and cleanliness.
• Assist with all aspects of restaurant including inventory management, training and Cash Drawer reconciliation.
• Involved in employee schedules, inventory management, product ordering and employee reviews.
• Inventory Management *Train new hires about the verbal and practical customer service skills.
• Inventory management, including counting, price changing, and monitoring of quality.

• Inventory management: both food and paper goods to ensure optimum profit.
• Inventory management, all cash reporting, management, and drops.
• Inventory management and scheduling of staff.
• Open and close the store down, inventory management, safe checks, deposit runs, and employee management
• Associate trainer And Staff Retention, Product /inventory management.

• Inventory management , - Collect or prepare measurement, weight, or identification labels; and attach them to products.
• Team Supervising Money Handling and Counting Cooking and Serving Inventory Management
• Manage staff for applicable shifts Conduct store audits and cash control Inventory management Cashier and customer service
• Inventory Management and Ordering Seasonal/Promotional Set Up Scheduling Operations Management Cash Handling Processing Payroll Managing a diverse team
• Inventory Management Daily Maintenance and cleanliness Quality food production Exceptional customer service Safety and Security Scheduling Training

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average Demand

• Maintained operational excellence through compliance with company standards and procedures.
• Completed required paperwork accurately and timely per company standards.
• Achieved competitive sales numbers in comparison to company standards.
• Maintain a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that meets company standards.
• Delegated in a way that encouraged team to work together during shift to ensure the restaurant operates to company standards.

• Prepare and inspect food to make sure that every item was up to our high company standards and reputation.
• Led the overnight inventory flow process back to basics and ensured the routines are in line with company standards.
• Maintained fast, accurate service, positive guest relations, and ensured that products are consistent with company standards.
• Conduct quality audit on counter area to make sure the rental process comply with the company standards.
• Ensured that all food and drinks were prepared and served perfectly according to company standards.

• Develop and maintain displays and ensure they are kept stocked and up to company standards.
• Make sure that the daily targets were met and held up to company standards.
• Delegated tasks to employees per company standards and created a positive experience for customers.
• Trained new team members on how to complete work efficiently while meeting company standards.
• Make sure all procedures are being following according to company standards.

• Trained all employees according to company standards.
• Trained Employees per industry and company standards.
• Ensured all food items are prepared according to the company standards of quality, consistency, and timeliness
• Key Accomplishments: Administer the training and evaluation of employees to ensure strict adherence to company standards.
• Monitored performance, maintained company standards, assisting assigned departments with meeting their goals, communicated with shift change manager.

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average Demand

• Performed data entry to organize employee and store documentation accordingly.
• Performed basic mathematical calculations and daily sales data entry.
• Operated shift, cash handling Inventory control, Data Entry Initiated breaks and employee deployment for work stations.
• Performed various administrative tasks including maintaining all records and action plans, filing, and data entry.
• Managed the operation of the facility, which included data entry and opening and closing.

• Manage crew of 10 or more with the responsibility of cash handling and data entry.
• Created shift performance reports for inventory and labor usage using data entry.
• Cashier, data entry, stocking, cleaning
• Cash service, data entry.
• Light paperwork and data entry.

• Performed filing, data entry, book return, and organizational duties Trained student employees to ensure exceptional service and customer satisfaction
• Managed 3-7 employees each shift, balance cash drawers Bookkeeping, data entry and cash deposits
• Created passwords and profiles to make building I.D's using data entry.
• Inventory, customer service, Data entry, and Advertising Manage about 5-20 crew at a time 770-924-6947
• Key Results: Data Entry Managed a shift of 6 to 10 employees.

• Managed crew workers Completed data entry, counted and stocked inventory Balanced cash receipts Provided leadership and excellent customer service
• Order Management Time Management Data Entry Customer management
• Managed inventory Data entry Workforce shift management Nightly deposits Handled any customer concerns Employee mentoring and training.
• Train crew members Supervise Manage Store Handle safe money Data entry Open & Close Operation Unite Education & Culture
• Shift Scheduling Steel Slab Inspection Employee Actions Quality Assurance Data Entry Union Relations Public Relations Machine Repai

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average Demand

• Provided strong leadership to an 11-member team, driving efforts to build a high-performing infrastructure to achieve corporate goals.
• Provided coaching and leadership to 20 associates to ensure great quality, service and cleanliness to all customers.
• Support the Pet Supplies Plus company vision by providing leadership that ensures exceptional in-store service and operations.
• Helped in the leadership & development of team members, including new hire training and discipline.
• Experienced in problem solving, leadership and communications, sales training, and customer relations.

• Provided leadership to crew to ensure great Quality, Service and Cleanliness to customers.
• Worked with and provided leadership and training support for full and part-time employees.
• Interviewed and trained new employees and developed existing team members into leadership roles.
• Identified the Key Changes, and participated in leadership Meetings to communicate updates
• Keep senior leadership and stakeholders informed of status and performance.

• Provide leadership support to the GM and Management team.
• Provided management and leadership to others within the company.
• Promote leadership images and coach to benefit business goals.
• Provided direct leadership and guidance to managing employees.
• Provided leadership and coaching to the crew members.

• Provided leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
• Provide leadership and coaching and direction for crewmembers.
• Helped in expo Skills Used I feel like I demonstrated a role of leadership.
• Cash Handling Customer complaints Daily and nightly paper work Inventory & Ordering Training employees, team leadership, and coaching
• Serve safe ready Skills Used Ime management, comunication, people, money management, team, leadership

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average Demand

• Monitored product quality issues and coordinated appropriate action to ensure that out-of- spec condition were positively corrected and contained.
• Supervised conduct, schedule adherence, productivity, product quality and customer satisfaction.
• Followed company's policies and procedures ensuring customer satisfaction and product quality.
• Recommended and executed quality improvements for production and product quality.
• Check delivery contents to verify product quality and quantity.

• Maintained efficient product quality and accurate supply measures.
• Ensured excellent product quality and customer service.
• Controlled inventory and product quality.
• Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
• Handle cash, provide customer service, deal with customer complaints, ensure product quality, maintain a positive work environment.

• Managed weekly bar inventory in excel spreadsheets for guaranteed product quality, reduction in product waste, and increased profit.
• Take responsibility and take the necessary actions when it comes to any product quality, environmental, and operator issues.
• Ensured all employees followed food safety procedures and adhered to standards for customer service and product quality.
• Maintained critical standards for product quality, service speed & quality, cleanliness and sanitation.
• Managed product quality to guarantee compliance with quality policies, procedures and systems.

• Communicated information to customers about product quality, value and style.
• Keep product quality and customer service as an ongoing priority.
• Maintain Product Quality and Speed of Service standards.
• Ensured product quality met or exceeded company standards.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

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average Demand

• Communicated high standards in customer service, staff management and restaurant food service delivery.
• Maintained high standards in sanitation and safety and complied with regulatory guidelines.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Maintained already high standards of food quality and service, as well as high standards of maintenance and cleanliness.
• Maintain high standards of store image and ensure that the store is well-stocked and ready for business.

• Set high standards for the team, to achieve disciplined execution of prescribed standards of operations.
• Showed commitment to the high standards of the brand ensuring that they were always met.
• Oversee food preparation and cooking to meet consistent high standards because quality control is vital.
• Adhered to company policies, procedures, and ensured high standards of customer service.
• Monitor back of house employees to maintain high standards of product and cleanliness.

• Implemented company policy to meet high standards for service and business.
• Maintained high standards of quality control, hygiene and safety.
• Ensured proper staffing to establish high standards of customer service.
• Maintain high standards of service throughout the operational day.
• Provided friendly and high standards of customer service.

• Maintained high standards of cleanliness and sanitation.
• Maintained high standards of customer service.
• Increased profit margins by creating positive reviews Maintained high standards of customer service during high-volume, fast-paced operations.
• Maintained high standards of service throughout the operational day by demonstrating management by example.
• Increased sale comps Maintained high standards of customer service during high-volume, fast-paced operations Achieved labor goals

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average Demand

• Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Cleaned and sanitized food preparation areas to maintain safety standards.
• Maintained excellent customer service and food safety standards.
• Maintained Inventory and safety standards.
• Make sure correct food safety standards are achieved, provide the best customer experience, lead of guest service department.

• Monitor the actions of staff and customers to be sure that safety standards and liquor laws are obeyed.
• Monitor actions of staff and customers to ensure that health and safety standards and regulations are obeyed.
• Increased the sanitation, health and safety standards as a part of cultural change and drive.
• Ensured that all team members followed the food safety standards implemented by the company.
• Assist in control of inventory, supervises and monitor adherence to food safety standards.

• Maintain food safety standards at all times and help to reduce food cost.
• Supervised fifteen employees, maintained high production, inventory and safety standards.
• Enforce all company polices to maintain proper health and employee safety standards.
• Enforced customer policies to maintain proper health and employee safety standards.
• Maintain sanitation, health, and safety standards in work areas.

• Supervised the cooking area and maintained health and safety standards.
• Ensured all food safety standards were being met.
• Trained and certified in food safety standards.
• Keep food up to safety standards.
• Greet and serve guests Direct and manage crew member duties Maintain food safety standards Process light paperwork Baking, general food prep

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average Demand

• Entered data promptly and efficiently during weekly inventory counts.
• Scheduled shipments of product based on weekly inventory averages.
• Completed weekly inventory of products for store management.
• Reviewed weekly inventory charts and recorded facility needs.
• Scheduled weekly inventory pickups and deliveries with vendors.

• Performed nightly and weekly inventory audits.
• Cash management, guest relations, team training, weekly inventory counts, cost control including labor costs.
• Closed and opened store and conducted weekly inventory matrix to keep store supplied.
• Conducted weekly inventory and placed order for needed supplies.
• Performed daily, as well as weekly inventory counts.

• Tracked, ordered, and received weekly inventory.
• Ordered and kept track of weekly inventory.
• Conduct daily and weekly inventory on products.
• Performed weekly inventory of high value merchandise.
• Conduct weekly inventory to configure food cost,

• Complete weekly inventory counts and ordering.
• Collect and enter accurate weekly inventory counts on store products to help identify theft and monitor where the money is spent.
• Managed teams of 25, Executed administrative tasks such as taking weekly inventory and opening/closing the bakery LEADERSHIP
• Closed store with proper cash and inventory counts - Managed employee schedules and breaks - Completed weekly inventory
• Run a friendly clean organized shift * Weekly inventory * Customer service

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average Demand

• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
• Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
• SHIFT MANAGER NATIONAL PIZZA COMPANY APRIL 1996-FEB 2002 Prepared menu items according to company specifications.
• Describe menu items to customers or suggest products that might appeal to them.
• Answer all question about cooking methods, menu items, specials and prices.

• Demonstrated a complete understanding of menu items and explains it to guests accurately.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Maintained full knowledge of bar and menu items and made recommendations.
• Prepare menu items for 100 -150 guests according to their specifications.

• Explained seasonal menu items and daily specials to prospective customers.
• Provided ideas for new menu items to be introduced.
• Up sold additional menu items which increased restaurant profit.
• Learned the proper was to prepare menu items.
• Assisted in preparation of gourmet menu items.

• Greeted guests while delivering their menu items.
• Prepare menu items consistently throughout shift.
• Prepared and cooked menu items.
• Promoted and sold menu items.
• Supervised 6 employees Prep reastaurant Inventory maintained clean and friendly work environment sales on new menu items

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average Demand

• Maintain customer satisfaction, answer and report phone calls, welcome arriving customers, and maintain pleasant restaurant environment.
• Facilitate a pleasant experience for customers by answering questions, taking phone calls, and operating the cash register.
• Answered multiple phone calls per day by addressing customer inquiries, solving problems and providing new product information.
• Keep all residents and office buildings safe at night, do curfew checks, answer phone calls.
• Maintained inbound phone calls, monitored daily call volumes, attendance and completed daily tracking reports.

• Answer and return customer phone calls and made sure sufficient answers are provided.
• Answered inbound phone calls for pizza orders to be delivered or picked up.
• Dispatch tow drivers out, overnight paperwork, phone calls.
• Answered all phone calls and resolved guest complaints promptly.
• Greet visitors, answer & route telephone calls.

• Answered telephone calls and responded to inquiries.
• Answered the phone calls of the customer.
• Handle phone calls and customer inquiries.
• Receive phone calls and fulfill orders.
• Monitor residents' telephone calls.

• Answer telephone calls, and take orders being placed, including catering orders, school orders, ect.
• Answered phone calls and helped customers with any issues they might of had.
• Answered customer telephone calls promptly and in an appropriate manner.
• deal with customer's complaints and phone calls.
• Post charges, such those for rooms, food, liquor, or telephone calls Issue room keys.

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average Demand

• Handled all aspects of customer service and fleet management to generate loyalty and profitability from high volume corporate customers.
• Demonstrated strong multitasking skills, with high volume call answering, precise message taking and follow up dispatch actions.
• Scheduled and received food and beverage orders in high volume, checking delivery contents to ensure quality and quantity.
• Acted as an expediter in a high volume kitchen; conducted daily quality and food safety checks.
• Provided exceptional service in high volume, fast paced full service bar and restaurant.

• Managed two high volume production lines including 80 union employees and two supervisors.
• Prepare meals for customers and a fast paced, high volume restaurant environment.
• Shift leader of a fast pace high volume retail and pharmacy establishment.
• Managed various shift scheduling and supervised 15 employees in high volume restaurant.
• Assisted kitchen crew in times of high volume to maintain customer satisfaction.

• Handled high volume of money and counted and balanced cash drawers nightly.
• Planned food preparation for high volume times and high volume days.
• Run a continuously profitable high volume shift with 15-20 employees.
• Inventory, ordering and receiving on high volume supplies.
• Managed one of Ocean County's high volume locations.

• Substituted in the kitchen during high volume business hours.
• Cashier manager handled high volume of cash data entry
• Handle high volumes of orders.
• Performed lunch and evening food preparation duties in a high volume, fast pace, fast food environment.
• Managed a high volume store by using analytical software tools to create and edit complex operation reports and organizational presentational presentations.

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average Demand

• Certified Basic Shift Management/ServSafe, supervise staff/cook/inventory/daily deposits
• Certified by ServSafe National Restaurant Association.
• Obtained a ServSafe Certification expires 09/2017
• Involved in two management training classes and became BSM and ASM certified, as well as ServSafe Certified.
• Certified in ServSafe food nutrition and food handling procedures.

• Certified with ServSafe for quality food service handling.
• Received my ServSafe Certification in 2013.
• Achieved Servsafe Certification for proper food handling procedures.
• Completed all required training including ServSafe certification.
• Awarded company awards for sales ServSafe Certified

• Certified as a ServSafe food manager Oversee all operations of the kitchen, from front to back of house.
• Followed the guidelines and regulations put in place under Servsafe and The State Department of Health.
• Cash handling, Oversee team members are preforming duties as expected Accomplishments ServSafe certified
• Managed shifts for fast food restaurant servsafe certified
• Passed the Servsafe food safety certification test.

• School of McDonald's) Servsafe certified (OSHA registered) Food Safety certificate
• Promoted within three months Employee of the week- 3 times Employee of the month- Once Received A ServSafe Certificate
• Make sure all crew received breaks and train new employees Accomplishments Received servSafe certification.
• Shift Manager Servsafe Certified in Food Safety Customer Service Cash Handling Procedures (Deposits, Safe Control Counts, etc.)
• Key Holder Openings and closings Scheduled Inventory Controlled Labor Waste Control Truck Orders Awards and Acknowledgments ServSafe Certified

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average Demand

• Produced ongoing weekly employee schedules, ensuring adequate staff was on hand to support guests, while effectively controlling labor costs.
• Monitored and resolved all issues of food quality and service, including maintaining daily records of food and labor costs.
• Maintained weekly and monthly logs of all personnel and labor hours using computer software to determine production and labor costs.
• Oversee room set up and breakdown operations: group / convention operations, controlling inventories / labor costs.
• Close out shifts by counting cash drawers, making deposits, and estimating labor costs and percentages.

• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Managed daily operations of the restaurant, assisted in controlling food, supply and labor costs.
• Ordered and received food and products and managed labor costs and cash control.
• Track daily revenue and manage labor costs to a set standard of excellence.
• Optimized profits by controlling food and labor costs on a daily basis.

• Controlled labor costs, maintained sanitation standards and resolved guest issues.
• Managed labor costs and oversaw crew duties and scheduling.
• Control labor costs and food costs during your shifts.
• Regulated food waste and labor costs.
• Manage food and labor costs.

• Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Reduced labor costs by 25 percent while maintaining excellent service and profit levels.
• Shift Manager * Help the restaurant manager to reduce the labor costs.
• Monitored and cut labor costs by working alongside crew members.
• Prioritized duties for most efficient production Collaborated with management team to resolve customer and employee problems Responsible for food and labor costs

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average Demand

• Directed general restaurant operations, monitoring food quality and staffing requirements to ensure positive dining experience for every guest.
• Supervised staff and assisted management in the overall procedures and execution of restaurant operations.
• Managed restaurant operations during assigned shifts, including opening & closing restaurant.
• Supported and assisted General Manager in daily functions of restaurant operations.
• Assist General Manager/Assistant Manager with day to day restaurant operations.

• Directed general restaurant operations and quality customer service.
• Manage daily restaurant operations and crew, safe reconciliation, bakery production, daily, weekly, and monthly inventory.
• Performed restaurant operations including assisting in the training of employees, maintaining quality of products, and handling funds.
• Managed a crew of six; responsible for opening and closing, along with all restaurant operations
• Oversee the planning and execution of restaurant operations including food preparation, scheduling and cash flow.

• Managed restaurant operations, including staff scheduling, inventory control, and accounting.
• Order accuracy and Cash handling are vital to restaurant operations as well.
• Managed over daily restaurant operations and leadership over a crew of forty.
• Assist in restaurant operations, employee training, and clerical responsibilities.
• Lead the swing shift team and managed entire restaurant operations.

• Train Team Members in all aspects of restaurant operations.
• Led and managed crew members in daily restaurant operations.
• Insured that all sanitation standards were adhered to during pre, post and live restaurant operations.
• Experience Mc Donalds Shift Manager -Lead the restaurant during a shift to ensure that excellent restaurant operations are consistently achieved.
• Managed general restaurant operations including staff of 7-8 * Controlled inventory * Weekly orders of food and beverage * Scheduled staff

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low Demand

• Trained new employee in food preparation, OSHA food handling guidelines, use of computer systems and proper cash handling procedures.
• Updated the database regularly by documented all the transactions manually in the registers as well as the computer system.
• Partnered effectively to make a seamless transition during ownership change and use of new computer system.
• Prepare and maintain status information, tie-in sheets, and other information using various computer systems.
• Manage store inventory, utilize computer system to track orders, and check-in vendors.

• Mastered point of sale (POS) computer system for automated order taking.
• Operated a computer system, multiple phone lines, and electronic registers.
• Close computer system at the end of shift and processed bank deposit.
• Entered orders into the computer system quickly and in proper sequence.
• Operated, opened, and closed, company computer system.

• Enter all Data into computer systems for official count.
• Performed hardware and software maintenance on store computer systems.
• Opened and closed store and running computer systems.
• Enter daily food waste in the computer system.
• Entered daily information into the computer system.

• Use computer system to take customer orders.
• Utilized the POS computer system Guaranteed positive customer experiences and resolved all customer complaints.
• Schedule employees, manage vendor interactions, maintain accurate inventory, navigate various computer systems including Bluecube and Microsoft Office Suite.
• Processed write ups and safety counts through Wawa computer system.
• Trained all employees on specialized computer system - Ensured highest quality by interrogating a triple check policy - Standard H.R.

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low Demand

• Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
• Supervised a Shift of twelve people, cash management, inputting data into the computer, and ordering product.
• Managed a staff of 3 to 5 people for summer camp programs aimed at developing rock climbing skills.
• Provide friendly advice to a wide range of people, promoting customer-oriented image.
• Manage a crew of 10-20 people and organize staff positioning and scheduling.

• Run shifts, manage people, deal with shift positioning and customer satisfaction
• Managed 3-5 people; made transactions on registers; supervised Grill area.
• Managed six people to promote excellent customer services and cleanliness.
• Job Duties: Manage people, product, equipment.
• Managed a shift of seven to thirteen people.

• Manage a crew of fifty-five people.
• Managed 12 people during a shift.
• Manage a team of 15 to 20 people per shift.
• Manage between 3 and 10 people per shift.
• Manage crew of 4-10 people.

• Managed a team of 5-8 people everyday, ensuring that every team member excelled in individual responsibilities of job function.
• Dispatched for a crew of ten or more * Manage five to ten people per shift.
• Maintain a safe, clean environment, which includes managing people with discretions and professionalism.
• Mill Creek, WA Assistant manager to People and Guest Services departments.
• Managed people, product and equipment * Created schedules * BSM and ServSafe Certified

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low Demand

• Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services.
• Worked closely with Casino management to ensure quality accommodations for their preferred clients.
• Managed all operational projects to meet required deadlines and ensure quality control.
• Led team to ensure quality customer experience
• Managed staff of five individuals to ensure quality service was being provided as well as food was of desire to consumer.

• Assigned duties observed and evaluated workers make sure work procedures in order to ensure quality standards Train workers in food preparation
• Planned store meetings to suggest methods to ensure quality, accuracy in preparing orders, and exceptional customer service.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Trained, developed, motivated, and coached new employees to ensure quality standards pertaining to customer service.
• Monitored work schedules to ensure quality of work; Ensured all staff conformed to organizational policies and procedures.

• Worked as team leader delegating tasks to ensure quality in store in teams up to 10 employees.
• Monitored team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Observe and evaluate workers and work procedures in order to ensure quality standards and service.
• Reviewed work completed by employees to ensure quality assurance standards are being maintained.
• Observed and evaluated workers performance to ensure quality standards and service.

• Monitored work schedules to ensure quality of work Prepare and serve dispensed and instant hot drinks as well as doughnuts.
• Interacted with customers to ensure quality service was received * Assisted in training of new hire employees on policy and procedures
• Job Title Shift Manager * To ensure quality food, customer service and consistency to all guests.
• Conducted final check of food items prior to serving customers to ensure quality maintenance.
• Supervised employees to ensure quality of products as shift leader Supervised and coordinated delivery and inventory of goods Prepared food products

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low Demand

• Front counter work, including filling pastry case, sandwich and grill prep, and cash register
• Started with McDonald's as a crew member at 17, working the front counter.
• Shift manager, front counter, paper work, in charge of crew
• Greet customers at the front counter, using professional customer service.
• Order taking on both front counter, and drive-through.

• Run front counter and grill areas.
• Greet every customer with a smile and a hello, work the front counter with excellent customer service and cashier skills.
• Provide great customer service as a team to guests at the drive-thru, front counter, and on the phone.
• Run shift, cashier front counter and drive thru window, resolve guest problems, inventory count, money accountability.
• Take orders in the drive thru and front counter, then complete the orders (including food and drink).

• Front Counter and Drive Thru Operator: In control of customer service and speed of service.
• Worked at a fast pace while meeting our drive-thru, front counter and kitchen targets.
• Give assistants to others when the front counters or diver thru is slow.
• Shift manager, papper work, front counter, back drive, kitchen.
• Count front counter and drive thru registers at the end of the night.

• Handed out orders to guests at the front counter and drive thru.
• Order taking on both front counter and drive thru station.
• Run the taco bell line, anything in the krystals kitchen, front counter and drive thru.
• Prepare food, costomer service, taking orders from front counter also drive thru.
• Open close register Clean bathroom kitchen and lobby Make orders Drive thru Front counter Inventory

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low Demand

• Maintained daily/monthly sales reports and also monitored inventory for any loss prevention issues.
• Performed store opening/closing duties including cash handling, inventory, daily sales reports, etc.
• Generated monthly and annual sales reports through Excel spread sheets and Microsoft word.
• Organized weekly sales reports for the sales department to track product success.
• Organized weekly sales reports for store management to track product success.

• Compiled financial accounts, sales reports for management and ordered supplies.
• Analyzed sales reports and graphs to track and improve operations.
• Complete weekly sales reports, and sign off on payroll.
• Use Microsoft Excel to complete weekly sales reports.
• Account for money and all sales reports.

• Maintain periodic sales reports and spreadsheets.
• Review daily sales reports for errors.
• Generated monthly and annual sales reports.
• Reviewed sales reports and financial statements.
• Handled and completed all cash drawers, sales reports, and Baskin-Robbins weekly inventory as well as ordering ice cream.

• Resolve customer complaints, run daily sales reports,Set up and manage bank deposits along with safe counts.
• Prepared daily sales reports; and bank deposits.
• Opened and closed the business Nightly and weekly sales reports Make deposits
• End of day sales reports Shift Inventory Maintaining speed service
• Shift Manager Sales Reports Driver's Maintenance Reimbursement Reports Prepare deposits Customer service Food delivery

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low Demand

• Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Supervised and monitored daily data, performances, and guest satisfaction
• Developed an in-depth training program for new associates to ensure the core values of the company to met guest satisfaction.
• Assist the management team by ensuring guest satisfaction and overall restaurant on each and every shift while supervising restaurant employees.

• Assist General Manager with guest satisfaction, policy implementation, inventory control, marketing, and promotional strategies.
• Achieve guest satisfaction goals and act with urgency to execute guest recovery measures for any unsatisfied guest.
• Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering.
• Identified, evaluated and developed strategies to increase productivity and guest satisfaction with the department's services.
• Cut food and labor costs, while increasing sales, food/service quality and guest satisfaction.

• Provided excellent customer service and foster guest satisfaction in a fast- paced restaurant.
• Ensured that all aspects of the outlet contributed to 100% guest satisfaction.
• Handled guest requests and complaints and take appropriate action, ensuring guest satisfaction.
• Maintained a high standard of guest satisfaction, security and staff rapport.
• Handled guest service requests and resolved issues to total guest satisfaction.

• Ensured that all operations contributed to 100% guest satisfaction.
• Evaluated guest satisfaction by investigating and resolving complaints 2.
• Provided direction to employees engaged in preparing products to ensure best quality, optimum guest satisfaction and a quality work environment.
• Handled customer disputes to attain guest satisfaction Managed food waste.
• promote guest satisfaction to steady repeat business.

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low Demand

• Maintain inventory levels and quality merchandise through stock rotation and effective ordering.
• Position responsible for maintaining inventory levels of manufacturing materials.
• Maintained inventory by checking merchandise to determine inventory levels.
• Conducted/tracked inventory levels through store systems.
• Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

• Monitor and maintain inventory levels and food cost control during assigned shift and complete weekly inventory as needed.
• Monitored and assessed food costs, labor and various inventory levels to ensure efficiency and cost attainment.
• Audited and ordered products and supplies for the store in order to maintain inventory levels and materials.
• Managed sales floor and point-of-sale activities, trained new employees, and monitored inventory levels.
• Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours.

• Maintained inventory levels in a manner to anticipate the needs of the business.
• Maintained inventory levels to ensure all items on the menu could be served.
• Maintained inventory levels on all shifts and orders supplies as needed.
• Maintained needed inventory levels based on sales and customer demand.
• Order stock to maintain accurate inventory levels.

• Control and maintain inventory levels.
• Placed daily and weekly product orders, managed inventory levels and created daily food preparation lists.
• United States Managing inventory levels, and responding to guest traffic.
• Supervised & trained team members Maintained appropriate inventory levels Implemented quality improvement techniques
• Manage employees schedules and skill sets Responsible for cash management of the store Monitor inventory levels and product quality

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low Demand

• Handled customer complaints with professionalism and a positive attitude in a fast paced environment.
• Used interpersonal skills to motivate positive attitudes and productivity in high volume situations.
• Demonstrate patience and positive attitude wile delegating and giving instructions.
• Communicated with a positive attitude with coworkers and management.
• Recognized by regular customers of having a positive attitude everyday

• Maintained positive attitude to exude excellent customer service.
• Set an example for crew members by maintaining a positive attitude and working hard to implement shift and prep plan.
• Certificate for ServSafe to make sure I serve fresh food, I'm a team player with a positive attitude.
• Closed the store handling paper work and money every day, while keeping team members in positive attitude for work.
• Help and serve customers with a positive attitude and never leave a customer unhappy.

• Managed to keep composers/ positive attitude during long hour shifts and constantly on feet.
• Demonstrate patience and a positive attitude with crew while delegating tasks and giving instructions.
• Led the team to achieve sale goals and maintain a positive attitude.
• Maintained a positive attitude with all customers, clients, and staff.
• Maintained positive attitude to make customer's experiences memorable and pleasant.

• Worked and spoke directly to customers while maintaining a positive attitude.
• Helped to provide a positive work environment through positive attitude.
• Demonstrated patience and a positive attitude with team.
• Execute tasks with positive attitude and urgency.
• Keep a positive attitude thru the night.

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low Demand

• Maintain a safe environment by noticing and correcting potential hazards or unsafe behaviors and correct them before there is an incident.
• Check for out of dates, complete resets, Help maintain a clean and safe environment at all times...
• Maintained clean and safe environment, including in the kitchen, bathrooms, parking lot, dumpster and sidewalk.
• Provided a clean and safe environment and ensured that safety measures for crew and food safety were followed.
• Maintained high sanitary standards to ensure customers and employees are in a clean and safe environment.

• Maintain a clean and safe environment for my guest as well as my staff.
• Provided safe environment and insuring store was keep to state and company standards.
• Maintain a positive, professional, and safe environment for employees and customers.
• Conducted Officer training which established a safe environment for staff and guests.
• Created a safe environment for clients as well build strong trustful relationships.

• Maintained a sanitary and safe environment for the preparation of food.
• Stocked shelves and ensured a clean and safe environment, daily.
• Maintained a clean and safe environment for customers and staff.
• Maintain a clean and safe environment at all times.
• Follow and enforce safety procedures to maintain safe environment.

• Create a safe environment for both customers and employees.
• Created and maintained a safe environment.
• Maintained clean and safe environment for all associates and customers Ensured the store was Business Ready and had the G.O.LD.
• Maintained a clean and safe environment during shift Responsible for opening and closing restaurant Counting large amounts of cash for daily deposits
• scheduled shifts, Iventory all supplies and maintain a clean and safe environment

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low Demand

• Supervised preparation and food portion control.
• Job description: Trained employees on sanitation, food preparation, portion control and the importance of great customer service.
• Followed all food handling practices, portion control, customer service, and temperature setting to guarantee quality of products.
• Control costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Complied with guidelines for proper food safety practices, portion control, and presentation within specified time frames.

• Checked in received orders, overseeing production, portion control, waste, and pilferage.
• Maintain strict standards of portion control, health standards, and budget.
• Manage the drive-through workers, expediting orders and overseeing portion control.
• Controlled costs by means of portion control and waste minimization.
• Ensured correct portion control and temperature before serving to customers.

• Supervised portion control and quantities of preparation to minimize waste.
• Measured correct portion controls using scales and following menu charts.
• Monitored labor, sales, and implemented portion control procedures.
• Assembled food orders while maintaining appropriate portion control.
• Checked orders for accuracy and portion control.

• Assembled pizzas while maintaining portion control.
• Assembled food orders while maintaining appropriate portion control Handled currency and credit transactions accurately.
• Prepare, season, cook and serve for assigned meal; ensure appropriate portioned servings according to portion control standards.
• Cross-trained and coordinated scheduling with team members to ensure seamless service Assembled food orders while maintaining appropriate portion control.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

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low Demand

• Handled currency and credit transactions quickly and accurately.
• Assisted customers with merchandise selections and processed cash and credit transactions; balanced cash drawers at the conclusion of each shift.
• Handled banking responsibilities for my shift, including tip outs, cash/credit transactions, bank drops and cash drawer counts.
• Provided excellent customer service while handling all cash and credit transactions, and assisted in the pharmacy as needed.
• Handled currency, credit transactions quickly and accurately; followed all cash and inventory policies and procedures.

• Process 200+ cash and credit transactions daily, as well as balancing cash drawers and safe.
• Manage cash/credit transactions, manage crew members, customer care, store maintenance.
• Handled the totaling up and overseeing of all cash and credit transactions.
• Skilled in money management; cash/credit transactions, balancing, deposits
• Counted money, credit cards and in store credit transactions.

• Operated cash register and handled debit and credit transactions.
• Completed cash and credit transactions and reconciled cash drawers.
• Handled Cash and credit transactions.
• Processed cash and credit transactions.
• Mastered point-of-service (POS) computer system Handled currency and credit transactions quickly and accurately.

• Selected Contributions: Responsible for recording cash / credit transactions and safe deposits.
• Processed cash and credit transactions Prepared food and beverages to customer's specifications Provided excellent customer service.
• Supervised new employees on POS machines Product knowledge and locations Handled all cash and credit transactions daily
• Handle Cash and Credit Transactions Ensure store supplies are stocked Accurately handle supply orders/receipt
• Greet and interact with customers Prepare food Handle cash and credit transactions

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low Demand

• Maintained sanitary conditions and effectively demonstrated per OSHA requirements.
• Ensured that all OSHA, local state and county regulations were complied with (passed all county and state-mandated inspections).
• Ensured OSHA, local health and safety codes, and company safety and security policies were met.
• Trained employees in safety, LOTOTO, OSHA Regulations and Standards, and High Gas Training.
• Complied with OSHA Safety regulations to provide safe and sanitary environment to employees and patrons.

• Complied with OSHA and EPA/Environmental agencies and/or organizations policies, procedures, rules and regulations.
• Ensured that quality control measures, documentation and safety meet ISO and OSHA standards.
• Conduct regular audits on Departments to insure company and OSHA compliance to standards.
• Provided new hire and reoccurring training based on company and OSHA Standards.
• Uphold compliance with OSHA and other agencies and implemented Pizza Hut guidelines.

• Ensured compliance with regulatory standards established by OSHA, USDA and FDA.
• Do inventory reports, daily action plans, and complete OSHA requirements.
• Cleaned counters and work space in a compliance with OSHA guidelines.
• Ensured all employees were complying with OSHA and USDA standards.
• Conduct safety meetings as well as safety and OSHA training.

• Allotted fire marshal, maintain OSHA and EPA regulations.
• Ensured that employees worked within OSHA standards.
• Participated on the Safety Board OSHA certified (10 hour class)
• Operate and manage Papa John's franchise Open/Close pizza franchise in preparation for or after daily operations Clean and maintain OSHA standards
• Trained and supervised employees Tracked inventory and sales volume Maintained quality assurance to meet OSHA standards Provided outstanding customer service

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low Demand

• Served as Hospitality Ambassador to guests by taking necessary steps to meet customer needs and effectively resolved any customer issues.
• Applied the necessary steps needed to meet customer needs and effectively resolve food and service issues.
• Identified customer's issues/complaints and took necessary steps to correct them.
• Stocked and rotated inventory regularly.Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Handled all money including deposits and tills Took necessary steps to meet customer needs and effectively resolve food or service issues.

• Shift Manager Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Followed necessary steps to meet customer needs and effectively resolve issues.

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low Demand

• Make sure all employees are working at an acceptable pace while maintaining a quality of work expected by McDonalds Corporation.
• Awarded Basic Shift Management Certificate, taught by management trainers, and accredited by McDonalds within a 3-day period.
• Lead the McDonalds crew in maintaining the world famous name to all those traveling through and local regulars.
• Work and manage in a manner that is consistent and in compliance with McDonalds franchise license agreement.
• Direct associates following established polices, ensuring consistent products aligned with the McDonalds brand.

• Managed shifts at McDonalds working in a very fast paced, stressful environment.
• Planned and directed daily shift operations at this fast-paced, high-volume McDonalds restaurant.
• Enforced Quality, Service and Cleanliness as required by McDonalds Corporation.
• Supervised and managed the business and employees for a McDonalds Corporation.
• Graduated from McDonalds Basic Shift Management class.

• Received management classes through McDonalds.
• Shift managers plan for each shift, taking action to ensure the team is meeting McDonalds standards.
• Shift Manager-McDonalds 2100 N. Dirkson Parkway, Springfield, Illinois 62702 217-544-0677
• Selected to use McDonalds first Hand-Held order taking tablet.
• Promoted to an uncertified swing shift manager at McDonalds.

• Restart Mcdonalds POS systems every night during close.
• SHIFT MANAGER, MCDONALDS; FREDERICK, MD - 2012-2015 Greeted customers and provided excellent customer service.
• Supervised and managed food cost for Mcdonalds Corporation Received payments and made change.
• started back at Mcdonalds as a shift leader.
• Shift Manager October 2010 March 2013 McDonalds High Point, NC Manage crew of 3 to 12 people.

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low Demand

• Scheduled and managed 30+ employees, completed corporate paperwork, handled large amounts of money including safe access and bank deposits.
• Operated register, Handled large amounts of cash, Maintained cleanliness of restaurant, Assisted in all areas of operation.
• Received/Deposited large amounts of money to the bank, and also made production reports before my shift ended.
• Manage large amounts of cash including cashier duties, balancing driver banks and processing daily deposits.
• Managed 7-10 employees; handled large amounts of cash; Responsible for making weekly schedule.

• Control large amounts of cash; perform accounting duties at the end of shift.
• Job title: shift manger Duties: Responsible for large amounts of money.
• Key holder for salon and spa and trusted with large amounts of cash.
• Handled large amounts of cash, both from customers and the safe.
• Handled large amounts of cash; made deposits to banking institution.

• Count large amounts of money and also provide great customer service.
• Handled large amounts of cash on a regular basis.
• Handle large amounts of money daily and pushed sales.
• Handled large amounts of cash and POS systems.
• Performed daily money handling in large amounts.

• Entrusted with large amounts of money,
• Handle large amounts of money.
• Handled large amounts of cash.
• Deposit large amounts of cash.
• Manage shift Provide good customer service Handle large amounts of cash Take orders Make sandwiches

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low Demand

• Monitor food preparation, inventory and customer service to ensure proper procedures are followed.
• Delegated proper procedures and policies for customer service and quality preparations of product.
• Run shifts to ensure proper procedures are used in handling and serving food, customer service, and resolving any conflict.
• Educated and trained new employees on proper procedures, culture and implemented importance of commission sales goals.
• Ensured the proper procedures for food safety, sanitation, and equipment upkeep were being upheld.

• Trained, supported, and guided service and new managerial staff in proper procedures.
• Monitor use of government food commodities to ensure that proper procedures are followed.
• Ensured proper procedures were followed to protect employees, customers and company assets.
• Ensured that the kitchens stations used proper procedures for food preparation and handling.
• Monitor food preparation or serving techniques to ensure that proper procedures are followed.

• Coach and teach team members proper procedures of operating the store correctly.
• Managed employees to maintain proper procedures, computer and paperwork, banking.
• Coach 20 30 individuals on proper procedures, techniques, and portions.
• Managed staff to ensure proper procedures were followed at all times.
• Manage and instruct staff in proper procedures and operating methods.

• Trained 4-6 new employees on proper procedures of each task.
• Trained new hires on proper procedures and safety regulations.
• Trained new associates on all proper procedures.
• Trained new employees on proper procedures.
• Provided leadership by training proper procedures and delegation/follow- up Exceeded customer expectations of service, food quality, and cleanliness.

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low Demand

• Accepted cash and credit cards, verified and certified starting cash bank and balances out at end of shift.
• Provide customer service, take orders and process cash or credit card transactions using cash register.
• Operated a cash register for cash, check and credit card transactions with accuracy.
• Receive payments by cash, check, credit cards, vouchers, automatic debits.
• Balance all transactions run through assigned register, including currency and credit cards.

• Accept payment, process credit card charges or make change accurately.
• Assist customers with purchases using cash register and/or credit card machine.
• Processed credit cards, checks, gift cards and coupons.
• Receive payment by cash, check, and credit cards.
• Operated cash register for cash and credit card transactions.

• Managed all credit card and cash transactions.
• Perform cash and credit card transactions.
• Handle declined credit card reports.
• Handle cash, checks, credit cards, and bank deposits.
• Received payments by cash, credit cards and food stamps, reconsolidated Till and prepared monies for bank deposits.

• Processed cash, check, and credit card transactions for purchases Count inventory for store products and merchandise.
• Credit Cards: Kohl's had very high expectations for their employees when it came to credit cards.
• Used equipment such as barcode readers, credit card machines and point of sale terminals.
• Receive payments by cash, debit/credit cards, checks, vouchers, etc..
• Assured that products were correct and fresh when ordered by customers Handled cash and credit card transactions Supervised 15 member crew

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low Demand

• Delegated tasks, money management, created and posted weekly schedules, and supervised employees.
• Supervised crew, created weekly schedules for employees and provided excellent customer service.
• Created weekly schedules for crew to meet sales and labor goals.
• Managed weekly schedules, truck orders, and all inventory.
• Prepared weekly schedules for all AM & PM crew members.

• Prepared weekly schedules, inventory reports and payroll.
• Created bi weekly schedules for night shift employees.
• Planned weekly schedules for over thirty employees.
• Completed weekly schedules according to payroll policies.
• Developed weekly schedules for several employees.

• Trained employees and created weekly schedules.
• Create weekly schedules and inventory counts.
• Produced team and management weekly schedules.
• Arrange weekly schedules for efficient coverage.
• Created weekly schedules of employees.

• Make weekly schedules for employees.
• Scheduled and submitted weekly schedules Enforced all state and company policies and procedures for sanitation and food quality.
• Coordinated daily and weekly schedules to ensure that all in-store stations were adequately covered throughout all shifts.
• Forecasted, created, posted and balanced weekly schedules.
• Created weekly schedules, trained team members.

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low Demand

• Shift Manager and General Manager Training Customer Service/Learned time-management Financial transactions/Stress
• Reviewed financial transactions and monitored budget to ensure efficient operation, and ensured expenditures stayed within budget limitations.
• Balanced financial transactions and maintained accurate daily logs and reports.
• Handled financial transactions in an accurate and professional manner.
• Handled currency and financial transactions accurately resolving discrepancies promptly.

• Disbursed funds and recorded financial transactions.
• Supervised 10 employees, balanced financial transactions daily, checked and ordered inventory, made full assortment of goods daily.
• Count money in cash drawers & safe at the beginning/end of shifts to ensure accuracy in all financial transactions.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Control All Financial Transactions, Inventory, Labor Cost, and Scheduling of Employees.

• Oversee financial transactions (cash/credit) of $2,500+ per night.
• Monitored financial transactions, balanced daily receipts and made bank deposits.
• Performed multiple financial transactions in and outside of the store.
• Monitor budgets and payroll records and review financial transactions.
• Handled all financial transactions during my shift.

• Managed food safety checklist answering telephones and completing financial transactions for other staff.
• Store Manager Nate James 518-283-3165 Duties: Responsible for all financial transactions including the store safe and daily bank deposits.
• Store Manager Jorge Mendoza 919-847-8111 Duties: Responsible for all financial transactions including the store safe, Customer service.
• Maintained inventory control Processed weekly shipments Handled financial transactions Resolved issues with safety and performance between employees
• provided exemplary customer service -communicated with team members -processed financial transactions -enhanced leadership skills

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low Demand

• Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
• Assigned various internal tasks to delegate work evenly among employees and maximize productivity.
• Trained, directed, coordinated and motivated kitchen staff to maximize productivity.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Delegated specific tasks during peak work periods to maximize productivity.

• Build a successful team to maximize productivity and efficiency.
• Anticipated sales projections and created schedules that maximize productivity.
• Delegated out daily duties to maximize productivity.
• Manage allocated labor to maximize productivity.
• Directed work flow to maximize productivity.

• Partner with the Ops Manager and GM to develop and implement strategies that drive continues improvement and maximize productivity.
• Organize staff and the workloads in order to maximize productivity.
• Directed 3-10 employees in daily work assignments to maximize productivity.
• Managed staff schedules and workloads to maximize productivity and sales.
• Direct employees through their daily routine to maximize productivity.

• Prepare staff schedules and assign workloads to maximize productivity.
• Delegate duties to staff members to maximize productivity.
• Organize staff schedules and workloads to maximize productivity.
• Cross-trained and coordinated scheduling with team members to ensure seamless service and maximize productivity.
• Conducted daily pre-shift and weekly departmental meeting to ensure organizational efficiency.Sceduled and directed staff in daily work assignments to maximize productivity.

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low Demand

• Maintained inventory records and procure sufficient amount of inventory to prevent loss of sales utilizing supplier web application.
• Compiled accurate inventory records and balanced currency in each drawer.
• Recorded used products inventory records and product ordering daily.
• Maintain organized product inventories and keep inventory records updated.
• Maintain sales and inventory records while monitoring daily profitability.

• Assessed and maintained inventory and inventory records.
• Maintain accurate Offender medication inventory records.
• Organize and direct worker training programs, resolve personnel problems - Maintain food and equipment inventories, and keep inventory records.
• Help to achieve sales goals through customer satisfaction and advertising; ensure sales numbers match receipts and inventory records.
• Inventory records, bank deposits, and customer complaints were also part of the shift manager's duties.

• Entrusted to compile and maintain inventory records in addition to balancing currency in drawers.
• Maintained food and equipment inventories, and kept accurate inventory records.
• Maintain food and other product inventories, and keep inventory records.
• Maintain food inventory up to date and keep inventory records.
• Maintain food and equipment inventories, and keep inventory records.

• Maintained inventory records of food and supplies.
• Prepare food and keep inventory records.
• Monitored compliance with health and fire regulations regarding food preparation and serving Maintained food and equipment inventories and keep inventory records.
• Opened and closed the store Kept inventory records Suggested new yogurt and ice cream flavors and advertising Trained new employees
• Oversee team performance .Maintain inventory records .Train workers .Make crew schedule .File reports of daily activities

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