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Shift managers are employees assigned to oversee the operations of the business during a specific time or work shift. They manage the employees assigned in a particular shift and ensure that the employees are working on their specific tasks. They also ensure that the needed manpower is met. Shift managers are also in charge of checking the sales, ensuring that the finances are properly balanced, and maintaining records during the work shift. They also respond to any challenges that may occur during the time period. Shift managers should have good organization skills, decision-making skills, and interpersonal skills.

Shift Manager Responsibilities

Here are examples of responsibilities from real shift manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage night shift ensuring closing procedures, customer service, and employee management are accomplished following company policies
  • Manage FOH to insure all guests are happy and well taken care of.
  • Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
  • Handle all customer relation issues in accordance with company policy and provide exceptional customer service to all CVS customers.
  • Receive SERVSAFE certification along with online management courses.
  • Execute store operations during schedule shifts, organize shift assignments and maintain consistent attendance and punctuality.
  • Attend each code snd perform CPR.
  • Handle paperwork, micros, paperwork, and FPA.
  • Employ sales techniques and provide culinary education to peers and guests.
  • Work serving, bartending, cooking, and QA shifts when necessary.
  • Ensure team members are thoroughly update on the various pet supplies and remedies.
  • Assist guests with any special requests or specific food allergies during their visits.
  • Complete charts such as inventory using math and cognitive skills to provide service to every customer.
  • Work as a server, bartending, service curbside take-away, hostess, and train in all these areas.
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Shift Manager Skills and Personality Traits

We calculated that 35% of Shift Managers are proficient in Cleanliness, Inventory Management, and Management. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.

We break down the percentage of Shift Managers that have these skills listed on their resume here:

  • Cleanliness, 35%

    Supervised all operations including timely product preparation, food safety, cleanliness and inventory control.

  • Inventory Management, 13%

    Performed inventory management and supply ordering coordination

  • Management, 10%

    Attended and successfully completed Management Certification training provided by McDonald's to attain the title of Certified Manager.

  • Leadership, 5%

    Solicited information from administrative staff, executive leadership, and other department managers to make informed decisions regarding operational changes.

  • Customer Service, 3%

    Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution

  • Help Support, 3%

    Take initiative in lowering food cost to help support company sales.

"cleanliness," "inventory management," and "management" aren't the only skills we found shift managers list on their resumes. In fact, there's a whole list of shift manager responsibilities that we found, including:

  • Business skills can be considered to be the most important personality trait for a shift manager to have. According to a shift manager resume, "food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business" shift managers are able to use business skills in the following example we gathered from a resume: "manage daily store operations, including deposits, scheduling, customer relations, business relations, purchasing, and store pay-outs. "
  • Another commonly found skill for being able to perform shift manager duties is the following: leadership skills. According to a shift manager resume, "managers must establish good working relationships to maintain a productive work environment." Check out this example of how shift managers use leadership skills: "managed proper store operations by providing conflict solutions, demonstrating leadership, and monitoring employee protocols"
  • Another skill that is quite popular among shift managers is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a shift manager resume: "food service managers keep track of many different schedules, budgets, and staff" This example from a resume shows how this skill is used: "maintained excellent customer relations, cash management, filing, and organizational skills. "
  • A shift manager responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "managers need to be able to resolve personnel issues and customer-related problems." This resume example shows how this skill is used by shift managers: "participated in all aspects of workforce management including orientation, training, conflict resolution, disciplinary actions. "
  • As part of the shift manager description, you might find that one of the skills that might be helpful to the job is "communication skills." A shift manager resume included this snippet: "food service managers must give clear orders to staff and be able to communicate effectively with employees and customers." This skill could be useful in this scenario: "supervised in store operations by ensuring proper communication between the front and back of the facility. "
  • Lastly, this career requires you to be skillful in "detail oriented." According to shift manager resumes, "managers deal with many different types of activities." This resume example highlights how shift manager responsibilities rely on this skill: "provided detailed monthly departmental reports and updates to senior management. "
  • See the full list of shift manager skills.

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    What Assistant Manager/Manager Trainings Do

    An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

    In this section, we compare the average shift manager annual salary with that of an assistant manager/manager training. Typically, assistant manager/managers training earn a $3,002 higher salary than shift managers earn annually.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both shift managers and assistant manager/managers training positions are skilled in inventory management, leadership, and customer service.

    There are some key differences in responsibilities as well. For example, a shift manager responsibilities require skills like "cleanliness," "management," "help support," and "food handling." Meanwhile a typical assistant manager/manager training has skills in areas such as "store sales," "sales associates," "taking care," and "cash management." This difference in skills reveals how truly different these two careers really are.

    The education levels that assistant manager/managers training earn is a bit different than that of shift managers. In particular, assistant manager/managers training are 3.2% more likely to graduate with a Master's Degree than a shift manager. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Restaurant General Manager?

    A restaurant general manager is someone whose responsibility is to handle the daily operations of the restaurant. Restaurant general managers ensure compliance with the overall operations to the company's standards. They oversee the preparation and delivery of products, restaurant repair and maintenance, team management, inventory management, and customer relations. To become a restaurant general manager, one should have excellent customer relations and service skills, and commercial awareness. Good personal skills, flexibility, and strong communication skills are also necessary.

    Now we're going to look at the restaurant general manager profession. On average, restaurant general managers earn a $24,411 higher salary than shift managers a year.

    A similarity between the two careers of shift managers and restaurant general managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "cleanliness," "inventory management," and "customer service. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that shift manager responsibilities requires skills like "management," "leadership," "help support," and "excellent interpersonal." But a restaurant general manager might use skills, such as, "strong analytical," "human resources," "strong customer service," and "kids."

    On average, restaurant general managers earn a higher salary than shift managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, restaurant general managers earn the most pay in the hospitality industry with an average salary of $45,190. Whereas, shift managers have higher paychecks in the retail industry where they earn an average of $31,448.

    On the topic of education, restaurant general managers earn similar levels of education than shift managers. In general, they're 2.7% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

    How an Assistant Restaurant Manager Compares

    An assistant restaurant manager's role is to perform managerial support tasks and oversee restaurant operations, ensuring efficiency in workflow and customer satisfaction. Their responsibilities revolve around maintaining records of all invoices and contracts, delegating tasks, monitoring the inventory of supplies, liaising with suppliers and vendors, and addressing issues and concerns. There are also instances when one must attend to customers' needs, prepare schedules, perform regular workforce inspection, and report to the manager. Furthermore, it is essential to implement all the company's health regulations and policies, all to maintain a safe and healthy environment for everyone.

    The third profession we take a look at is assistant restaurant manager. On an average scale, these workers bring in higher salaries than shift managers. In fact, they make a $13,510 higher salary per year.

    Using shift managers and assistant restaurant managers resumes, we found that both professions have similar skills such as "cleanliness," "inventory management," and "customer service," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from shift managers resumes, they are more likely to have skills like "management," "leadership," "help support," and "basic math." But a assistant restaurant manager might have skills like "guest service," "food safety," "guest satisfaction," and "cost control."

    Assistant restaurant managers make a very good living in the hospitality industry with an average annual salary of $43,632. Whereas shift managers are paid the highest salary in the retail industry with the average being $31,448.

    Assistant restaurant managers typically study at similar levels compared with shift managers. For example, they're 2.1% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Description Of a Part-Time Key Manager

    A part-time key manager is a senior manager employed to work part-time. Key managers are hired for their expertise and experience for business development and growth to increase revenues, production, and profits. Part-time key managers are also responsible for recruiting the right talent to implement and attain the set targets. Part-time key managers may cover for full-time key managers or assist them in their roles.

    Now, we'll look at part-time key managers, who generally average a higher pay when compared to shift managers annual salary. In fact, the difference is about $40,640 per year.

    While their salaries may vary, shift managers and part-time key managers both use similar skills to perform their jobs. Resumes from both professions include skills like "cleanliness," "inventory management," and "management. "

    While some skills are shared by these professions, there are some differences to note. "help support," "food handling," "excellent interpersonal," and "excellent guest" are skills that have shown up on shift managers resumes. Additionally, part-time key manager uses skills like store associates, product knowledge, necessary paperwork, and excellent organizational on their resumes.

    The average resume of part-time key managers showed that they earn similar levels of education to shift managers. So much so that the likelihood of them earning a Master's Degree is 1.1% more. Additionally, they're more likely to earn a Doctoral Degree by 0.0%.

    What a Shift Manager Does FAQs

    How Much Do Shift Managers Make?

    Shift managers make $12.87 an hour ($26,000 a year). The range, however, can start as low as $7.83 an hour to as high as $21.15 an hour. Factors such as the type of company and location can all impact how much a shift manager can earn.

    Is A Shift Manager A Supervisor?

    Yes, a shift manager is a supervisor. A shift manager, also known as a shift supervisor, is typically a food service or retail industry worker who is responsible for maintaining the store or restaurant.

    What Is The Difference Between A Manager And A Shift Manager?

    There are a couple of differences between a shift manager and a general manager, the most important being that a manager oversees shift managers as well as other employees. While a shift manager oversees one shift or one team, the manager oversees the entire operations of the store or restaurant.

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