Requirements
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
$35k-49k yearly est. 36d ago
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Slim Chickens Shift Manager
Houchens Food Group
Shift manager job in Lexington, KY
Work with a team that has fun every day by helping guests and making them happy! Our ShiftManagers offer fast, accurate, and friendly ordering experience. A genuine interaction that leaves our guests feeling satisfied and appreciated.
You will feel empowered to make decisions that lead to high levels of guest satisfaction and associate satisfaction.
The ShiftManager will display exemplary professional and positive attitudes at all times. The ShiftManager is expected to perform each task in the restaurant and regularly help expedite food to ensure delivery of outstanding guest service. ShiftManager's assist the management team in meeting Company standards for quality food, service, and sanitation.
BENEFITS:
Advancement opportunities with a fast-growing company
Train for the role you want!
Flexible schedules
Full Time employees are eligible to enroll in medical, dental, and vision coverage on the first day following 90 days of employment (Other Benefits offered as well)
Full Time employees earn paid Vacation Time after one year
Full Time employees will receive Paid Holidays
Automatically enrolled in our ESOP Retirement Plan (Employee Stock Ownership Plan) after 1 year of meeting the requirements
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assist in the opening and closing of the restaurant (Willingness to work a flexible schedule, including extended hours)
Assist in counting out cash registers
Assist in stocking shelves with inventory and product
Expedite food for guests
Follow directions of management
Comply with Company policies, procedures, standards, and specifications
Comply with state and federal laws governing safety and food handling
Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.
Requirements
MINIMUM QUALIFICATIONS:
High school diploma or GED equivalent.
Ability to read, write and verbally communicate well.
Proficient math skills and comfort with numbers.
Proficient computer skills.
Demonstrates maturity and professional demeanor at all times.
Friendly, outgoing personality.
Well-groomed, professional appearance.
Positive attitude and self-disciplined
At least 1 year supervisor or manager experience.
WORK CONDITION REQUIREMENTS:
Willingness to work a flexible schedule, including extended hours.
Periods of standing and walking, as necessary.
Frequent contact with guests, requiring tact and courtesy.
Frequent contact with subordinates, requiring direction and supervision.
Salary Description $16-18/hour
$16-18 hourly 60d+ ago
Hourly Shift Manager Joella's Hamburg
Joella's Ip, LLC
Shift manager job in Lexington, KY
Joella's Hot Chicken is looking for an applicant for this entry-level position into a supervisory role. This role is typically the first for most internal employees and serves as a stepping-stone for your development into management. ShiftManagers are a mid-level supervisory position serving as managerial support with or in the absence of Management.
ShiftManagers are exemplary employees whose daily performance consistently goes above and beyond expectations. They are likely seen as an informal leader among their peers and gain respect due to their ability to perform consistently, has mastery of all positions in the department they are regularly scheduled.
The opportunity to move into the positon carries a unique set of abilities and traits. First- Is the ability and maturity to separate yourself from an hourly employee mind-set to the practice of seeing and thinking like a manager including actively and consistently supports the management team and unit objectives.
Sets the example for following unit policies and procedures. Approaches day-to-day duties and responsibilities in a way that positively impacts, promotes and supports Joella's core values, strengths, philosophy and mission. Demonstrates good decisions when dealing with customer concerns and issues. Adheres to dress, attendance and punctuality standards.
Has a "heads up" approach to unit deficiencies and effectively and willingly communicates suggestions for improving operational performance at all levels. (Costs, staff performance and training, customer service, housekeeping, bottom line results, etc.)
RESPONSIBILITIES INCLUDE
Demonstrate management duties of coaching, training, delegation, communicating to staff when managers aren't present, steps in where and when necessary.
Supports management by supervising a designated or multiple areas of the unit.
Can effectively open and close the unit.
Completes all checklists and tools consistently daily
Understands, follow and coaches all Health Dept. standards and guidelines.
Recognizes unsafe conditions in the unit and reacts with urgency to eliminate and provide permanent solutions.
Provide feedback on employee performance to the General Manager.
Ensure customer service standards and customer needs are met. Refers high-impact customer service issues to the appropriate manager for resolution.
Write portion of the schedule assigned by GM
Maintains housekeeping and takes ownership of areas assigned by GM
Cash handling standards are being maintained daily
Provide employee training including a "train the trainer" awareness and approach.
Professional in dress, communication and promoting change.
EDUCATION AND EXPERIENCE
High school diploma or GED
Previous Customer Service Experience
Food Safety Certification a plus!
PHYSICAL REQUIREMENTS
Read and visually verify information in a variety of formats (i.e. small print)
Visually inspect tools, equipment, or machines (i.e. to identify defects)
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, life, carry, push, pull, and place objects of weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling and stooping.
JOB COMPETENCIES
Knowledgeable
- A Prospective ShiftManager demonstrates mastery of all positions in their regularly scheduled department including some general knowledge or mastery of positions outside of their regularly scheduled department with a demonstrated desire to learn more. They also possess the ability to informally share their knowledge with others.
Professional Maturity
- ShiftManagers consistently demonstrate a sincere effort to continue to learn and grow in their roles demonstrating an ability in teaching others. Able to absorb set-backs and grow from mistakes. Ability to maintain the supervisory position without reverting or being drawn into an employee mindset. Draws the line between themselves and employee without being over-bearing.
Drive and Initiative
-
ShiftManagers (even those who may not wish to consider positons of advancement) enjoy the responsibility in their roles and desire to consistently be held accountable. They have the daily drive to do their very best showcasing themselves as an intricate part of the management team and staff in general while learning more.
Motivational and Inspiring
- ShiftManager's energy or lack thereof can make or break morale and affects staff's performance in the unit. Effective Managers are team players able to guide and manage everyone's strengths to get the job done at a high level. Acting as a cheerleader when needed and recognizing exceptional performance.
*Joella's Hot Chicken is an Equal Opportunity Employer.
$23k-33k yearly est. 2d ago
Shift Manager
Donatos Pizza
Shift manager job in Lexington, KY
The ShiftManager is responsible for Quality and Services systems in the restaurant. ShiftManagers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The ShiftManager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.
Requirements:
Must be able to perform the essential functions of this position safely while meeting productivity standards
Able to stand and/or walk entire shift
Able to lift up to 50 pounds occasionally
Occasional bending and twisting
1-year experience as Shift Lead or Manager or Donatos equivalent experience
Successful Completion of Donatos M.I.T. Program and all corresponding certifications, ShiftManager E-learning modules, and food safe handler's courses
Can execute all items on the ShiftManager readiness checklist
Duties & Responsibilities:
Interacts with and listens to customers attentively and enthusiastically.
Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
Displays caring and empathy for customers and follows correct steps when resolving complaints.
Ensures the team delivers all elements of Donatos Service Behaviors.
Contributes to the team morale by displaying enthusiasm and commitment by word and action.
Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
Ensures customers receive their orders accurately and within the quoted promise times.
Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
Manages food, labor and costs through training and coaching.
Acts in a timely and decisive manner to adjust staffing for business volume changes.
Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
Knows, enforces, and educates Associates on all applicable labor laws.
Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
Trains and enforces correct cash control procedures.
Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
Uses proper security and verification procedures when handling deposits and safe contents.
Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
Manages dough and day dots to ensure the best quality.
Properly executes, enforces, and manages food safety and sanitation requirements.
$23k-33k yearly est. 60d+ ago
Shift Manager
Donatos
Shift manager job in Lexington, KY
The ShiftManager is responsible for Quality and Services systems in the restaurant. ShiftManagers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The ShiftManager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.
Requirements:
* Must be able to perform the essential functions of this position safely while meeting productivity standards
* Able to stand and/or walk entire shift
* Able to lift up to 50 pounds occasionally
* Occasional bending and twisting
* 1-year experience as Shift Lead or Manager or Donatos equivalent experience
* Successful Completion of Donatos M.I.T. Program and all corresponding certifications, ShiftManager E-learning modules, and food safe handler's courses
* Can execute all items on the ShiftManager readiness checklist
Duties & Responsibilities:
* Interacts with and listens to customers attentively and enthusiastically.
* Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
* Displays caring and empathy for customers and follows correct steps when resolving complaints.
* Ensures the team delivers all elements of Donatos Service Behaviors.
* Contributes to the team morale by displaying enthusiasm and commitment by word and action.
* Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
* Ensures customers receive their orders accurately and within the quoted promise times.
* Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
* Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
* Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
* Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
* Manages food, labor and costs through training and coaching.
* Acts in a timely and decisive manner to adjust staffing for business volume changes.
* Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
* Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
* Knows, enforces, and educates Associates on all applicable labor laws.
* Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
* Trains and enforces correct cash control procedures.
* Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
* Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
* Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
* Uses proper security and verification procedures when handling deposits and safe contents.
* Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
* Manages dough and day dots to ensure the best quality.
* Properly executes, enforces, and manages food safety and sanitation requirements.
Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.
$23k-33k yearly est. 4d ago
Hourly Manager
Ford's Garage Lexington
Shift manager job in Lexington, KY
Job Description
Reports to: General Manager/Director of Operations/Executive VP Operations
Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Restaurant Manager is responsible for the day-to-day management of the restaurant. Responsible for teaching, training, and leading all Team Members and working with entire management staff. Must coach, counsel, and develop Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality. The Restaurant Manager is a champion of our 1-4-7 Mission and is expected to consistently model the behavior expected of a leader.
MINIMUM QUALIFICATIONS
High School Diploma or High School equivalency required. Bachelor's Degree preferred
Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
Able to stand for 10 hours
Able to lift at least 50 pounds
Good hearing for safety and accurate communication (with or without accommodation)
Must be able to read, write and speak in English
Must have reliable transportation to and from work
Basic computer usage skills, proficient with Microsoft Office
This position requires regular attendance
The ability to work 55 hours per week is required
Requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must possess valid Manager food safety certification or any other food/alcohol certification if required by state law
Compliance with our dress and appearance policy including black slip resistant shoes
RESPONSIBILITIES AND DUTIES
This position requires attendance as scheduled.
Ensure each guest receives excellent service by leading and modeling Our 1-4-7 Mission.
Is a great Steward and Champion in assuring each Team Member is On Boarded correctly thru a proper Orientation and receives thorough training in Our 1-4-7 Mission.
Recruit, train, develop, and communicate through consistent daily interactions and weekly meetings with all Managers and Team Members.
Adhere to company policies, procedures, all state and federal wage and hour regulations and restaurant filing responsibilities.
Responsible for all FOH and HOH results based on specific AOR.
Complete One on One quarterly reviews with Team Members using SMART Goals. Review and implement development plans.
Reinforce Team Members' skills and leadership behaviors.
Identify strategies to retain the best Team Members.
Write and manage Team Member schedules.
Control receiving and inventory levels and report all concerns to the GM
Create and delegate daily goals and tasks and ensure completion through consistent follow-up.
Monitor sales performance to ensure proper scheduling and staffing while developing strategies to meet sales goals.
Responsible and accountable for key results to include food cost, inventory levels, utility usage and Health Department ratings.
Verify all food and LBW recipes are adhered to.
Conduct initial interviews with potential hires and make recommendations on candidates to move forward in the interviewing process.
Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
Control funds, bank deposits.
Ensure all equipment is in good repair.
SUPERVISORY RESPONSIBILITIES
The Restaurant Manager is responsible for the supervision and development of their Team Members and responsible for ensuring that each person is treated with dignity and respect. The Restaurant Manager reports directly to the General Manager, Director of Operations and Executive VP of Operations.
$26k-38k yearly est. 23d ago
Shift Lead
Trident Holdings 3.8
Shift manager job in Lexington, KY
Job Description
Start hourly salary varies by city and your work experience
What makes a Trident Holdings Captain D's a great place to work?
It's our people. We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most valuable ingredient for success.
As a Shift Leader or Manager (depending on experience), you are the face of the company and are responsible for ensuring our guests enjoy their experience at this Captain D's location.
Here's what we have to offer you:
• Schedule flexibility
• Competitive pay
• Fun place to work
• Meal benefits
• Benefit plans include medical, dental and vision for all eligible employees
• Great internal development - 70% of General Managers came from within
Here are the qualities we are looking for:
• 1+ years of experience leading and motivating a team
• Customer-first mentality
• Enthusiastic and friendly
• Desire to learn and grow
• Ability to work in a fast-paced team environment
• Attention to detail with capacity to juggle multiple tasks at once
• Interest in mentoring more junior staff
• Enthusiastic and friendly
• Desire to learn and grow
Requirements:
• Must be a minimum of 18 years of age.
• Completion of a Background Check.
Physical / Mental Requirements:
• Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity.
• Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 50 pounds and works closely with others.
• Ability to perform repetitive movements over long periods of time.
• Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds.
Work Conditions / Hours:
• Days and hours may vary according to business necessity, including weekends, evenings and/or holidays.
• Standard restaurant working conditions.
• May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather.
Are you a Superstar?
Get on our D's Roadmap, get promoted!
This doesn't have to be just a job; we offer career opportunities; the sky is the limit!
We promote from within and are looking for the next generation of leaders to apply today.
We are looking forward to adding you as the newest member of our family.
Trident Holdings is an Equal Opportunity Employer that values a diverse workforce.
$25k-31k yearly est. Auto-Apply 60d+ ago
InShop - Night Shift
Jimmy John's Gourmet Sandwiches
Shift manager job in Lexington, KY
are 8pm-1am* We are looking for the next ROCK STAR to join our family at Jimmy John's!!! Part-time positions are available in most locations. Delivery Drivers must understand the importance of the customer experience and understand that they are the "Face" of Jimmy John's. Real people serving awesome sandwiches to real people in 30 seconds or less, and deliveries in under 10 minutes!!!
Additional Requirements:
* Must be at least 18 years of age with a clean driving record
* Computer skills including some Microsoft software and register skills
* Must be able to lift 30-40 lbs. regularly throughout shifts
* Ability to stand, bend, reach and scoop through-out assigned shift
* Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
Essential Functions include:
* Responsible for customer product and service standards
* Foster an environment of team work
* Responsible for delivering an exceptional customer and store experience
* Greet and thank every customer with a smile and eye contact
* Execute quality store operations
* Clean store, small wares, merchandise and physical plant as necessary
* Must be able to operate food preparation machinery
* Adhere to all food, safety and security guidelines
* Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies
Company Introduction
We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!
$25k-34k yearly est. 60d+ ago
Shift Leader
Firehouse Subs-Backdraft Subs, LLC
Shift manager job in Lexington, KY
Job DescriptionREPORTS TO: General Manager STATEMENT: This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.
Starting pay $15.00/hour and up based on experience.
Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs culture and mission and vision statements.
Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
Actively participates in all Public Safety Foundation initiatives.
Represents Firehouse Subs in a professional, positive manner at all times.
Communicates effectively to the GM/Owner any and all issues that may impact our business.
Able to work on their feet for up to 13 hours at a time.
Able to lift up to 50 lbs.
Any other duties assigned by GM/Owner.
$15 hourly 21d ago
Pet Supplies Plus Shift Leader - Store 4218: 4101 Tates Creek Centre Dr.
USR Team Franchise of Pet Supplies Plus
Shift manager job in Lexington, KY
Management NOW HIRING! Get Paid Daily! Do you love pets? Then come work for a pet supply company that's passionate about your four-legged friends! USR Holdings is a franchisee of Pet Supplies Plus. We are looking LEADERS that have a love for animals, are excited about becoming an expert in pet nutrition, pet care and supplies, and can build genuine and loyal relationships with neighbors and the community. If you have experience leading, coaching and building a winning team, we want to hear from you!
The ideal candidate will possess:
Pet Retail/Pet Industry experience
2 years experience in a retail establishment in management role
Proven Leadership and training skills
Proven ability to follow through on goals and objectives
Strong verbal communications and sales ability
Passion for pets and people
Pet Supplies Plus Offers:
Competitive compensation programs
Health Insurance benefits
Dental insurance benefits
401 (k) program
Vacation Time
$23k-31k yearly est. 60d+ ago
Shift Manager
Popeyes
Shift manager job in Frankfort, KY
ShiftManager Location: 1709 E. Wabash St., Frankfort, IN, 46041 Now Hiring ShiftManagers!! We are seeking a highly motivated and experienced ShiftManager to join our team. The ShiftManager will be responsible for overseeing the daily operations of the restaurant during their assigned shift. This includes managing staff, ensuring customer satisfaction, and maintaining a clean and organized work environment.
Responsibilities:
Manage and supervise staff during assigned shift
Ensure customer satisfaction by providing excellent service and resolving any issues that may arise
Monitor inventory levels and order supplies as needed
Maintain a clean and organized work environment
Train new employees and provide ongoing training for current staff
Ensure compliance with all company policies and procedures
Handle cash and credit card transactions accurately and efficiently
Perform other duties as assigned by management
Requirements:
High school diploma or equivalent
Previous experience in a supervisory role
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong organizational and time management skills
Ability to work flexible hours, including evenings and weekends
Must be able to lift up to 50 pounds
$23k-33k yearly est. 60d+ ago
Hourly Shift Manager
McAlister's Deli
Shift manager job in Richmond, KY
Do you want to work in a high-paced and truly team member friendly environment? We are one of the most rapidly growing fast casual restaurant concepts in the southeast and you can bet that means lots of new opportunities at every McAlister's Deli for you!
Some of the benefits of working at McAlister's Deli include:
PLUS TIP SHARE
Tremendous opportunity for career growth
Great team-oriented work atmosphere
Flexible scheduling
Responsibilities:
Delegates tasks to restaurant staff and supervise their performance
Maintains a fully-stocked inventory and order food supplies, as needed
Arranges to have shifts covered (e.g. when employees take time off)
Helps staff resolve on-the-job challenges
Tracks and impacts daily costs and revenues, including labor, food cost, guest satisfaction and sales
Balances the cash drawer at the end of the shift
Coordinates with suppliers as they deliver food product orders
Ensures client satisfaction and gracefully handle any complaints
Opens or closes the restaurant (when responsible for the first or last shift)
Informs the next ShiftManager about pending tasks
Reports maintenance and training needs
Protects establishment and guests by adhering to sanitation and safety policies
Interested? Apply to join the CLUB today!
We are an equal opportunity employer
$23k-32k yearly est. 60d+ ago
Shift Manager-(RT2620)
Racetrac Petroleum, Inc. 4.4
Shift manager job in Frankfort, KY
At RaceTrac, our ShiftManagers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact. You'll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time.
What's In It for You?
* Competitive pay and shift-based incentives
* Career growth opportunities - many of our General and Co-Managers started as ShiftManagers!
* Leadership development and hands-on training to sharpen your skills
* Flexible scheduling to support work-life balance
* A fast-paced, people-first environment where your leadership matters
* Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!
What You'll Do
Lead a Winning Team on Your Shift
* Set the tone with a cheerful, can-do attitude that motivates your team
* Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
* Coach team members in real-time, offering guidance and support during every shift
* Address guest concerns with empathy and professionalism, escalating when necessary
Drive Operational Excellence
* Train and guide your team to meet RaceTrac's guest service, food safety, and cleanliness standards
* Ensure proper execution of inventory, vendor check-in, and promotional communication
* Oversee key store processes including write-offs, cash wrap, and compliance documentation
* Lead shift change communication and ensure team alignment throughout the day
Model Communication & Accountability
* Effectively relay important updates from the leadership team to shift associates
* Monitor task completion and provide immediate feedback to drive results
* Support a team culture rooted in accountability, respect, and teamwork
* Proactively step in during busy times or challenges-showing your team what great leadership looks like
What We're Looking For
* 2-3 years of work experience (retail, restaurant, or food service preferred)
* 1+ years of leadership or supervisory experience (preferred)
* Comfort in fast-paced, high-volume, guest-focused environments
* Ability to follow through on tasks and coach others to do the same
* Strong communication and team building skills
Must Haves for this Role
* High School Diploma or GED (in progress or completed)
* Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
* Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)
Fueled by Growth, Driven by You
At RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.
To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
$26k-32k yearly est. 29d ago
Shift Supervisor
Revive Ministries, Inc. 4.3
Shift manager job in Nicholasville, KY
Salary: 14.00
SHIFT SUPERVISOR
REPORTS TO: Shift Supervisor FLSA STATUS: Non-Exempt
SCHEDULE: Varies
The Shift Supervisor is responsible for providing care and supervision for persons served, including but not limited to emergency procedures, and oversight of day-to-day operations. The Shift Supervisor is required to complete all documentation which may include utilizing computer programs and/or hard copy documentation. The Shift Supervisor in collaboration with the House Manager or Shift Supervisor Lead is responsible for implementing disciplinary and other organizational policies and procedures as they relate to client supervision. These duties apply to Revive Ministries, Inc. (Revive) substance use treatment programs.
GENERAL RESPONSIBILITIES:
To provide leadership and intentional oversight to persons served
To complete and/or improve processes and procedures through collaboration with the House Manager.
To provide oversight of all client activities including but not limited to, program related classes and meetings, as well as special events and activities inside/outside Revive facilities.
Attend and participate in all required staff meetings.
Maintain knowledge and understanding of all Revive policies and rules.
Complete all assigned duties and tasks in a timely manner.
Educate and coach persons served in all aspects of the house policy and procedures.
Set up and coordinate a walk-through on 30-minute timeframe to be performed every day around the clock 24/7 during your assigned shift.
Supervise and verify completion of client daily chores each day by set deadline.
Maintain an updated dorm list.
Observing persons served while self-administering medications in accordance with Revives medication self -administration policy.
Administer drug screens, room checks, bodily searches or other searches as needed of all persons served.
Being familiar and well versed with and adhering to information provided in the Shift Supervisor Training Manual.
All other duties as assigned.
BACKGROUND/ EDUCATION:
No restrictions on education but must be able to read and write at least to a 6th grade level.
Background in or be familiar and willing to work with men struggling with substance abuse issues.
Preferred one year of full-time of direct practice (volunteer or paid) in a peer recovery support or similar environment.
A valid State drivers license must meet insurance requirement for coverage.
QUALIFICATIONS REQUIREMENT:
The Shift Supervisor will direct the activities of clients during a specific period or shift. This involves working with them to ensure they are in treatment as required, participating in programming or other activities. A calm temperament with the ability to critically think and make rational decisions is key to success for the Shift Supervisor and clients. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
SKILLS REQUIRED:
Must have organizational and time management skills.
Peer support certification required.
Excellent communication skills, both written and verbal.
Maintain appropriate boundaries with clients as outlined in the Code of Conduct/Ethics policy, Relationships with Clients, Former Clients, and Notification Requirements, and other policies while providing peer mentoring and guidance to clients in a residential setting.
The knowledge, skills, and abilities to perform the essential functions of the job.
Basic computer skills required.
Physical Considerations: While performing the duties of the job the employee is required to stand, sit, use hands, reach with hands and arms, climb or balance, ascend and descend stairs, talk or listen in normal conversation levels and lift up to 25 pounds on a regular basis.
WORKING CONDITIONS:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may be required to exert 21 to 50 pounds of force occasionally, or 11 to 25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly to move objects. Job duties also require about 6 or more hours of intermittent standing or walking in an 8-hour workday. Sitting may be required only intermittently and occasionally. Stooping is required frequently.
Environmental Conditions:
The employee will work indoors and outdoors, sometimes in hot and humid weather or very frigid temperatures, depending on the season, to supervise clients in their activities. This may result in bodily discomfort. The house itself is open and ventilated well with central heating and air conditioning. The person may work outside in heat/cold, wet/humid, and dry/arid conditions.
Mental Demands:
There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must deal with the clients and staff daily on a variety of issues. Including disciplinary action, and the hiring and firing of employees.
WORK EXPECTATIONS:
Minimum of 40 hours per week.
Must be able to work well with other staff and clients.
Some travel required.
AT-WILL EMPLOYER STATEMENT
Revive Ministries Inc. (Revive) is an At-Will employer. This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will. No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the CEO or Program Director of the company.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Revive Ministries Inc. (Revive) is an Equal Opportunity employer, and we comply with federal, state and local laws prohibiting discrimination. No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.
$29k-36k yearly est. 6d ago
Stamping Assistant Manager 2nd shift
Toyotomi America Corporation
Shift manager job in Springfield, KY
Toyotomi America Corporation (TAC) in Springfield, KY manufactures metal stampings for the OEM Automotive Industry. The company supplies body panels, structural parts, and sub-assemblies to major Automotive Manufactures and Tier 1 companies, including the capability to fabricate stamping dies. Toyotomi is a local company that offers competitive salary and benefits and we take pride in our team members and the products we produce.
Summary/Objective (role description):
The role of the Stamping Assistant Manager is to Provide technical and Administrative support to the Stamping department.
Essential Functions (duties and tasks summary):
Team members must be able to perform, with or without reasonable accommodations, the essential functions of the role which may include, but are not limited to the following:
1) Plan, direct and coordinate stamping processes as necessary.
2) Develop, evaluate and improve manufacturing methods.
3) Analyze and plan work force utilization, space requirements, workflow, and design layout of
equipment and workspace for maximum efficiency.
4) May confer with vendor to determine product specification and arrange for purchase of
equipment, materials or parts.
5) Confer with management and other staff regarding manufacturing capabilities, production
schedules, etc. to facilitate production processes.
6) Demonstrate a hands-on ability to solve stamping problems.
7) Identify potential stamping quality problems from drawings and/or be able to work with design for problems that develop in production.
8) Project management. Must be able to lead, plan and direct the roles and responsibilities of
each team member involved with an assigned project.
9) Understand the responsibilities on the department Manager and demonstrate the ability to
fill in during times of absence.
10) Succession planning. Must develop one or more subordinates to be able to fill the AM
position in times of absence.
11) Must be flexible and able to work in all areas and in your department regardless of duties
listed above in order to accomplish TAC goals and objectives
JOB QUALIFICATIONS:
Work Environment (example):
While performing the duties of this job, the employee will be exposed to conditions of heat in the summer and cold in the winter and will work near moving mechanical parts. Uniform clothing and PPE provisions are provided by the company and are designed to assist with these conditions. Team members are also exposed to noise, which may require the use of hearing protection in certain areas.
Physical Requirements (example):
The physical demands described here are representative of those that must be met by an employee, with or without reasonable accommodation, to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands and fingers to operate or feel objects, tools, or controls. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch or crawl; and to communicate.
The employee must regularly lift and carry up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds max. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work (example):
This is a full-time shift-work position. Overtime is required as needed to meet customer demand and may involve weekend work.
Qualifications:
Skills and abilities based on requirements that are job-related and consistent with business necessity include:
Technical Competencies
Knowledge of product design.
Knowledge of materials and parts fabrication processes.
Knowledge of tooling and production equipment capabilities.
Knowledge of assembly methods and quality control standards.
Proficient personal computer and software skills.
Non-Technical Aptitude
Leadership (team development, ability to influence, organizational awareness).
Interpersonal skills (relationship/Team building, conflict resolution, customer orientation).
Communication (verbal communication, listening, written communication).
Judgment and thinking (strategic thinking, original thinking, judgment, and decision making, problem solving, awareness).
Performance skills (accuracy with detail, planning and organizing, efficiency).
Personal characteristics (motivation/commitment, flexibility, assertiveness, developmental orientation, quality orientation).
Education and Experience:
Bachelor's degree in business required, and/or five (5) or more years of experience in related field, and high school diploma or G.E.D., or equivalent combination of education and experience.
AAP/EEO Statement:
TAC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, veteran or disability status.
Other Duties:
This job description is not intended to provide a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time at the sole discretion of TAC, with or without notice.
$27k-36k yearly est. Auto-Apply 10d ago
Catering Manager 2
Sodexo S A
Shift manager job in Berea, KY
Role OverviewWorking together, supporting your team, and reaching for the best in a high-volume, high-paced environment is second nature to you. Sodexo is seeking a Catering Manager at Berea College in Berea, KY. Our team delivers exceptional culinary experiences across campus, including residential dining, retail outlets, and full-service catering for university events and community functions.
We are committed to excellence, innovation, and sustainability, fostering a culture that values creativity, collaboration, and continuous improvement.
What You'll DoOversight of Sodexo resources, recipes, systems, and use of catering programs to direct daily catering events, including food production, inventory, product deliveries, invoices, and procurement operations.
Oversight of the sales process for catering and/or conference services.
Works with clients and customers to design events.
Ensure employees have appropriate equipment, supplies, and resources to perform their jobs and meet goals, cost controls, and deadlines as assigned.
Establish and maintain a safe work environment, including both food and physical safety, in order to comply with all regulatory and Sodexo standards in various environments.
Drives the Zero Harm mindset.
Comply with budget requirements by controlling costs (i.
e.
, labor, inventory, equipment, materials) and making adjustments when necessary.
Supervise employees by delegating, assigning, and prioritizing activities, and monitoring operating standards.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringPrevious experience facilitating communication between sales, culinary, and front-of-house teams to ensure timely and accurate fulfillment of all orders, including last-minute needs, efficiently and collaboratively.
Ability to adhere to timekeeping and labor cost control procedures by maintaining staff payroll and schedule in Kronos.
Attention to detail and ability to review all catering event orders and weekly catering sheets to ensure accuracy.
Positive, practical solutions to client queries while adhering to our catering policies and procedures and offering solutions to staff.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - High School Diploma or GEDMinimum Management Experience - 1 year
$35k-49k yearly est. 3d ago
Shift Supervisor
Tweddle Group 4.4
Shift manager job in Versailles, KY
Sheridan. Be part of something greater. Your career awaits…join us!
As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular novels to prestigious education and trades books, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do.
Job Summary
Responsible for leading, managing, coordinating, and overseeing the day-to-day production and quality standards on assigned shift to maximize production efficiency and labor utilization.
Supervisory Responsibilities
Interviews, selects, and trains new staff in the department.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities
Direct and coordinate operations and activities within finishing department to achieve department and company goals.
Provide leadership and direction to associates to ensure accurate job set up approval, time stamp sample approval, material yield, and run waste reporting and completion of scheduled priorities.
Plan and establish work schedules, crew assignments, and production sequences to meet production goals.
Effectively communicate with all departments to ensure schedules remain on-time. Work closely with customer service, estimating, purchasing, logistics, scheduling, and maintenance to monitor and respond to scheduling priorities and material coordination.
In collaboration with Finishing Manager, assist in the creation, communication, and management of measurable goals for quality, safety, production, and labor utilization.
Communicate results against published goals to department associates and use results to incorporate accountability and identify continuous improvement opportunities.
Define and develop a cross training program to create a flexibly workforce allowing coverage for all key functions throughout the year.
Resolve discrepancies in job tickets and production issues to meet on-time delivery schedules.
Assist in the development and implementation of process control improvements within the department for cost savings, reduced spoilage and maintaining on-time delivery through the facility.
Provide back up and cover other shifts as needed.
Communicate results against published goals to department associates and use results to incorporate accountability and identify continuous improvement opportunities.
Hire, develop, supervise, support, and evaluate associates in area of responsibility to include supporting positive employee relations; enforcing company policies, department procedures, and safety procedures; ensuring policies are administered consistently and equitably; recommending and executing personnel actions; addressing associate complaints and resolving issues; completing routine administrative tasks such as approving time and attendance, reviewing vacation schedules, etc.
Proactively support continuous improvement initiatives and activities.
Consistently and effectively serve as a positive role model by living Sheridan's core values.
Other duties as assigned.
Basic Qualifications
Associate's degree plus a minimum of two years of supervisory experience in related field required. A combination of experience and education equivalent to five years of progressively more responsible work experience in related field will be considered.
Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture of product.
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
Proficient in Microsoft Word and Excel.
Ability to learn and use company-specific computer applications and software.
Ability to lead for the future by facilitating change; managing work effectively; facilitating and making decisions; taking smart risks; and elevating service standards.
Ability to lead self by being accountable for results; possessing, applying, and increasing business knowledge and skills; supporting decisions; exhibiting professionalism; and sharing information appropriately.
Ability to lead others by communicating effectively; building collaborative relationships; coaching for performance; encouraging new ideas; fostering teamwork; promoting inclusion; and identifying, developing, and retaining talent.
Ability to maintain confidential information.
Must possess excellent problem resolution, organizational, interpersonal, communication, and project management skills.
Travel Requirements
Minimal travel for company meetings, etc.
Working Conditions
Work is performed in a manufacturing environment with regular exposure to dust, dirt, noise, and physical hazards of machinery, plus some exposure to fumes, oils, lubricants, and chemicals. Position requires ability to move with ease in the production area; remain in stationary position for prolonged periods of time on concrete/hard surface; use hands and fingers constantly for handling, gripping, and manipulating product; constantly position oneself to complete work including bending, twisting, rotating, and reaching; and move product.
The above is a general representation of the working conditions and physical demands typically associated with a manufacturing position. Specific requirements may vary based on the nature of the position and will be reviewed with candidates during the interview process.
What's in It for You?
On-the-job training programs through Sheridan Academy.
Career advancement with an employer who supports your development.
Tuition reimbursement for approved coursework.
A best-workplace culture that fosters life-long friendships and encourages fun.
A successful and growing industry-leading company.
An employee referral program that pays you money.
A variety of shift and schedule options.
Paid vacation & holidays.
Competitive compensation.
Medical (PPO and HSA Plans), Dental, Vision.
Teladoc - convenient no- or low-cost medical services.
Confidential and free EAP program for wellness and mental health.
Company-paid basic life, AD&D, and short-term disability insurance.
401(k) retirement plan with company match.
A safe, values-based company that acts with integrity and respect for all.
CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#SKY25
$30k-42k yearly est. 2d ago
Shift Leader #9076
Fivestar Careers
Shift manager job in Shelbyville, KY
General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.
Essential Job Duties:
Proficient in all customer service representative job responsibilities.
Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
Partners with FiveStar team to provide customers with service as outlined by the company's policies and procedures.
Assists in timely and thorough training of customer service representatives.
Assists in educating store team on policies and communications.
Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
Partners with store management team to assure quality food operation.
Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
Educate store employees.
Minimum Qualifications:
Professional appearance and a positive attitude.
Must be at least 18
Team player, customer focused, honest, hardworking, and excellent attendance.
Basic Computer Skills
Physical Requirements:
Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
Ability to work in varying seasonal weather conditions.
· Basic Computer Skills
FiveStar is an Equal Opportunity Employer.
$23k-31k yearly est. 60d+ ago
Production Shift Leader
Hometown Pizza
Shift manager job in Eminence, KY
Job Description
Responsible for assisting to lead team with the general supervision of the restaurant in accordance with company policies, procedures, and recipes, including opening and closing the restaurant.
$24k-31k yearly est. 13d ago
Banquet Manager
Avion Hospitality
Shift manager job in Lexington, KY
Job DescriptionDescription:
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. This exempt position reports to the Director of Banquets.
Requirements:
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
How much does a shift manager earn in Lexington, KY?
The average shift manager in Lexington, KY earns between $20,000 and $38,000 annually. This compares to the national average shift manager range of $23,000 to $43,000.
Average shift manager salary in Lexington, KY
$28,000
What are the biggest employers of Shift Managers in Lexington, KY?
The biggest employers of Shift Managers in Lexington, KY are: