Food & Beverage Manager, Lobby Bar - Condado Vanderbilt Hotel
The Condado Collection
Shift manager job in San Juan, PR
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
The Bar Manager oversees all operations and monitors compliance with all F&B policies, standards, and procedures.
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Develops events with specific goals and plans to prioritize, organize, and accomplish work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand specific philosophy.
Maintains the operating budget and verifies that standards are followed.
Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
Coordinates cleaning programs in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
Establishes and maintains open, collaborative relationships with employees.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
Demonstrates knowledge of the brand specific service culture.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers daily.
Takes proactive approaches when dealing with guest and employee concerns.
Responds in a timely manner to customer service department requests.
Negotiate contracts and manage vendor relationships to optimize cost and quality.
Recruit, hire, and train F&B staff, including servers, bartenders, and support personnel.
Provide ongoing coaching and performance feedback to ensure service excellence.
Analyze sales trends and identify opportunities for revenue growth and cost savings.
Ensure compliance with food safety regulations and health code standards.
Creates new Bar menu according to cost with new trends and techniques.
Proficiency in reservations systems and booking logistics.
Ensure that proper security procedures are in place to protect employees, customers and company assets.
Investigate and resolve complaints concerning food quality and service.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
Perform other duties as assigned by the manager.
Qualifications
Hospitality oriented.
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
Proven experience in food and beverage management, with a minimum of 3 years in a supervisory role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge in industry trends, techniques on beverages.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
Flexibility to work various shifts, including weekends and holidays.
Fully Bilingual (English/Spanish)
Benefits
401(k)
401(k) Matching
Health Insurance
Vision Insurance
Dental Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
$35k-51k yearly est. Auto-Apply 12d ago
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Kitchen Manager
Wahlburgers 3.7
Shift manager job in San Juan, PR
Job Description
…
We are a working class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.
Job Summary:
Kitchen's Manager primary focus is on the execution of culinary and kitchen operations as an experienced and enthusiastic manager. Our goal is to provide consistent execution and results for each and every guest. The kitchen manager will lead and drive all daily kitchen operations at the restaurant and will ensure all food safety & sanitation are upheld to the highest standards.
Key Responsibilities
Hospitality to our Guests:
Understands our culture and does whatever it takes to create a positive and memorable guest experience.
A thorough understanding and working knowledge of kitchen-specific positions and culinary techniques (i.e., fry, grill, toast, sauté & board, assembly, expo).
Oversee all aspects of the kitchen and food preparation to ensure all dishes are portioned to size and prepared to our quality standards. Conduct taste and quality checks regularly.
Ensures guests receive meals that are safe for them in accordance with our company's policy regarding guest allergies and intolerance.
Develops and manages kitchen budgets, monitors and reports on kitchen expenditures, and looks for ways to implement cost-saving measures without compromising quality.
Manage inventory and order supplies as needed.
Retains, trains, supervises, and schedules kitchen team members. Ensured adequate staffing levels.
Maintain a clean and organized kitchen environment. Handles inspections and addresses any health code violations promptly.
Ensures the kitchen adheres to health and safety regulations.
Collaborate with the management team to plan special events.
Assists other team members by answering questions and helping as needed to aid in guests' service.
Hospitality to your Team:
Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
Demonstrates a helpful, positive attitude to guests and team members.
Completes all assigned tasks and duties assigned by managers/supervisors.
Assists fellow team members as needed to ensure our guests receive the highest standard of food and hospitality.
Hospitality to the Restaurant:
Inspects kitchen- prep areas, storage areas, and cooking areas; cleans as needed and corrects any unsafe conditions to maintain safety and sanitation standards.
Assists in tasks to ensure a clean, sanitized, and safe restaurant.
Collaborates with front-of-house staff to ensure seamless service.
Requirements & Prior Experience:
Must have 2-3 years of proven experience as a Kitchen Manager, Executive Chef, or similar roles.
Fully bilingual (Spanish & English)
Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
Strong leadership and organizational skills.
Excellent communication and interpersonal skills.
In-depth knowledge of kitchen operations and culinary techniques.
Ability to work under pressure in a fast-paced environment.
Enjoy multi-tasking in a dynamic, high-volume, and fast-paced environment.
Must be able to work flexible hours, including nights, weekends, and holidays.
Certifications: Food Safety and Hygiene certification is preferred, or the certification will be provided upon hire.
Equal Opportunity Employer
$32k-39k yearly est. 2d ago
Shift Lead
Medical Management International 4.7
Shift manager job in San Juan, PR
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties. Paraprofessional Responsibilities (approximately 80% of time): Live and exemplify the Five Principles of Mars, Inc. within self and team. Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following: Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity, and communicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
The pay range for this role is
$17.57 - $22.45 Hourly
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:
Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
$17.6-22.5 hourly Auto-Apply 7d ago
General Manager - Puerto Rico
Keolis America 3.6
Shift manager job in San Juan, PR
Keolis is hiring a General Manager to lead our Puerto Rico operations. The ideal candidate will bring proven Transit Industry experience and be open to relocating to Puerto Rico. Compensation Range: $115,000 - $135,000 (commensurate with experience)
Knowledge and Experience:
Minimum 5 years as a General Manager, and AGM or senior leadership role.
Management experience with accountability for safety, performance and Profit/Loss
Bachelor's Degree or equivalent training and experience
Has evidence of experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
Experience of PPPs is an advantage
FRA/FTA/ regulator
Skills:
Inspirational and motivational leader
Work well as part of a team
Possess excellent communication, interpersonal and decision making skills
Will be fluent in English with excellent written and verbal communication skills
Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
Will have the ability to identify and solve problems in a structured and analytical way
Must have experience in dealing with Clients and various stakeholders such as Emergency Services providers
Bilingual (Spanish) preferred
Key Accountabilities:
Strategic Planning and mobilization
Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include:
Resourcing for organizational performance optimization
Identification of key business priorities
Identification of organizational synergies
Recommendation of differential investment
Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement.
Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property's overall performance, encompassing all KeoLife pillars.
Safety
Be Accountable for the overall organizational safety performance
Ensure all relevant statutory and regulatory safety policies are applied and adhered to
Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization's safety culture.
Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR.
Contribute to the safety culture through displaying exemplary safety oriented behaviors
Operational Performance (Operations and Maintenance)
Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the client.
Lead the implementation, monitoring and continuous improvement of the operations and maintenance processes, ensuring Keolis' best practices are in place (eg. Asset Management System, Operational System)
Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery, fleet availability and reliability…
Work in collaboration with our client and our communities to plan and deliver special event services
Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements.
Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner.
Customer Satisfaction
Accountable for the organizations' overall customer experience
Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis' best practices in the organization and ensuring continuous improvement in every customer experience.
Lead a customer oriented culture where all staff ‘think like a passenger'
Assure the investigation, response and procedure improvements occur as they relate to customer comments.
Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators.
Employee Engagement
Set the tone of leadership throughout the organization through implementation of the Keolis management principles
Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives.
Lead the senior management team and create a positive, collaborative, team oriented environment in which they can work effectively
Build the talent pool to ensure future capability to deliver the organizational business plan
Lead the Union relationship:
Understand and monitor compliance to the ratified CBA
Plan and lead CBA negotiations
Manage union relationships to be productive and enable win-win outcomes.
Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount.
Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement.
Economic Performance
Accountable for economic performance - budget setting, monitoring and taking corrective actions as necessary to ensure objectives are met
Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process.
Monitor and manage costs of the organization to ensure delivery against the authorized budget.
Drive financial improvement across key drivers of performance:
Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage
Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance - without compromising safety, operational performance and employee engagement
Ensure any opportunities for procurement initiatives have been explored and deliver
Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization's safety performance
Improve financial performance of the business in a sustainable manner
Client Relationship and external relationships
Accountable for the quality of relationship with client
Put in place contract governance to ensure best practice contract management.
Manage the contract with the client with thorough review of contractual compliance, and act on any gaps, including actions coming from the annual contractual audit.
Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit'.
Monitor and assure the quality of the Stakeholder relationships for the organization.
Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc..) and so becomes and remains a known and respected contributor to the growth and prosperity of the region.
Attend client boards meetings and report key messages to key internal contacts.
Additional Statements:
Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
INDHP
$115k-135k yearly 6d ago
General Manager
Upturn Co
Shift manager job in San Juan, PR
Responsible for the safe and smooth functioning of a facility such as a shopping mall, a cluster of a companys office buildings, a hotel, an educational institution, a convention center, or a resort, by supervising its maintenance and by regular evaluation of its condition.
Facilities Manager Job Duties
Keeping an area clean, safe, and in good working condition and having good supervisory skills.
Responsibilities usually include:
1) Using CMMS and schedule for cleaning and maintenance of the facility.
2) Evaluate the condition of equipment or systems such as air conditioning, generators, elevators, fire pump, etc. on a regular basis.
3) Ensuring adequate lighting in all areas.
4) Make sure the buildings are safe, in accordance with applicable regulations, and that no fire or other hazards exist.
5) Maintaining precise records of the working condition of the facilitys equipment.
6) Directing responsibilities to other staff members and evaluating their performance.
7) Preparing and conducting safety training programs.
8) Implementing new technology into processes if required.
9) Suggesting and discussing areas for improvement with management.
10) Sometimes participating in interior decorative plans, such as choosing the type of carpet or glass, keeping in mind the type of maintenance that will be required for them.
11) Establishing and overseeing recycling operations where required.
12) Making building
Facilities Manager Knowledge and Skills
1) Good organizational and planning skills to ensure that all areas are taken care of in a disciplined, periodic manner.
2) Knowledge of HVAC (Heating, Ventilation, and Air Conditioning), Occupational Safety and Health Administration (OSHA), Plumbing, Masonry, and in some cases Environmental Protection Agency (EPA) principles and guidelines.
3) A keen attention to detail, especially the ability to quickly spot threats to safety.
$44k-79k yearly est. 60d+ ago
General Manager
D.C. Global Talent Inc.
Shift manager job in San Juan, PR
Job DescriptionGeneral Manager
Salary: Negotiable (Executive-level compensation package)
We are seeking a highly experienced General Manager to lead a large-scale, full-service luxury resort destination in Puerto Rico. This role requires a proven hospitality executive with deep operational expertise across rooms, golf, food & beverage, and resort amenities, as well as the strategic mindset to support continued growth, including the launch of a residential component.
This is a high-visibility leadership role with full P&L responsibility, overseeing a complex operation with 400+ guestrooms, multiple golf courses, and diverse revenue streams.
Key Responsibilities
Provide executive leadership and strategic direction for all resort operations
Oversee financial performance, budgeting, forecasting, and profitability
Lead and develop a large, multi-department leadership team
Ensure exceptional guest experience across lodging, golf, dining, and amenities
Drive operational excellence, brand standards, and service culture
Partner with ownership and corporate stakeholders on long-term strategy
Support the development and integration of a residential offering
Champion compliance, safety, and risk management initiatives
Qualifications
Proven experience as a General Manager of a large, complex resort
Demonstrated success managing 400+ room properties with multiple amenities
Strong background in golf resort operations required
Experience with mixed-use or residential-hospitality developments preferred
Spanish fluency strongly preferred (not required)
Willingness and ability to relocate to Puerto Rico
Strategic, hands-on leader with strong financial acumen
Must be legally authorized to work in Puerto Rico without employer sponsorship.
$44k-79k yearly est. 3d ago
QUICK SERVICE RESTAURANT MANAGER
Tpis
Shift manager job in Ponce, PR
Are you passionate about leadership, operational excellence, and team development? Our renowned Quick Service Company is seeking a dynamic Store Manager to oversee daily operations, inspire partners, and deliver exceptional customer experiences. Key Responsibilities
Manage full store operations during scheduled shifts, including opening, closing, customer service, and cash handling.
Train, guide, and motivate baristas and new partners, fostering a positive and productive work environment.
Handle administrative tasks such as scheduling, inventory orders, supplier requisitions, and merchandise receiving.
Ensure compliance with hygiene standards, quality audits, and internal policies.
Recognize team achievements through positive reinforcement and supportive leadership.
Make quick, effective decisions while maintaining professionalism in high-pressure situations.
Ideal Candidate Profile
Bachelor's degree completed, any field of study
1-2 years of proven experience in restaurant or coffee shop management, preferably in quick service or casual dining environments
Demonstrated ability to lead teams effectively, providing training & development opportunities for staff
Needed Availability Monday to Sunday 5:00am - 11:30pm (rotating schedules) Benefits:
Performance Bonus
Quarterly bonus based on Store Performance
Health Insurance Contribution (Individual or Family)
Paid Holidays
Life Insurance
Free food and Beverages while on shift
Others
If you are passionate about coffee culture and have the skills to manage a dynamic team while providing excellent customer experiences, we encourage you to apply for this exciting opportunity! TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.
$36k-49k yearly est. Auto-Apply 13d ago
Restaurant Manager - Southeast Asian
Sitio de Experiencia de Candidatos
Shift manager job in Dorado, PR
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Taking an Entrepreneurial Approach to Driving the Restaurant Business
• Understands financial opportunities by surveying restaurant demand.
• Partners with key individuals in the local community to assess opportunities.
• Identifies and analyzes competitors.
• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
Leading Significant Marketing/Public Relations/Media Activities
• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
• Supports on-site/off-site public relations opportunities to promote the restaurant.
• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
• Serves as the primary point of contact for restaurant events.
• Participates in local networking activities, which are often off-property, in support of the restaurant.
Managing Day-to-Day Restaurant Operations
• Supervises and manages employees.
• Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Conducts daily "taste panels" to educate, drive sales and create sales goals.
• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
• Monitors compliance with all applicable laws and regulations.
• Monitors adherence to liquor control policies and procedures.
• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
• Monitors alcohol beverage service for compliance with local laws.
• Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Advocates sound financial/business decision making.
• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants..
• Addresses guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Verifies corrective action is taken to continuously improve service results.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing and Conducting Human Resource and Talent Management Activities
• Actively participates in the hiring process to identify the right talent to support the outlet's concept.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Facilitates the fair and equal treatment of employees.
• Strives to improve employee retention.
• Monitors employee attendance of on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Encourages recognition of employees across areas of responsibility.
• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.
• Establishes guidelines so employees understand expectations and the work.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish own work.
• Monitors and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.
• Provides work-related training, supervising, follow-up and hands-on management.
Additional Responsibilities
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$36k-50k yearly est. Auto-Apply 17d ago
Shift Supervisor- OLD SAN JUAN
Baristas Del Caribe Lc
Shift manager job in San Juan, PR
!
Our Shift Supervisors contribute to the success of Starbucks by assisting the store manager during shifts. This includes running the store on shift, supporting baristas, training new team members, and delegating tasks. Creates the Starbucks experience by providing prompt service, delivering quality products and beverages, and maintaining a clean and comfortable environment.
REQUIREMENTS :
· Previous experience in supervision of personnel of at least 1 year or more.
· Passion for coffee and people.
· Availability to work weekends and holidays.
· Ability to manage the work of others and learn quickly.
· Strong communication and interpersonal skills.
WE OFFER: We are proud to invest in you and share some of our special incentives to eligible candidates:
· Training.
· Probationary period of 6 months.
· Vacation and Sickness Leave.
· Medical plan (if you work an average of twenty (20) hours or more).
· Life Insurance (if you work an average of twenty (20) hours or more).
· Free drinks during the shift.
· Discounts on products.
· Opportunity for growth and development.
Employer with Equal Employment Opportunity.
$22k-28k yearly est. Auto-Apply 8d ago
Shift Supervisor- OLD SAN JUAN
Starbucks Pr-Viejo San Juan
Shift manager job in San Juan, PR
Job Description
!
Our Shift Supervisors contribute to the success of Starbucks by assisting the store manager during shifts. This includes running the store on shift, supporting baristas, training new team members, and delegating tasks. Creates the Starbucks experience by providing prompt service, delivering quality products and beverages, and maintaining a clean and comfortable environment.
REQUIREMENTS
:
· Previous experience in supervision of personnel of at least 1 year or more.
· Passion for coffee and people.
· Availability to work weekends and holidays.
· Ability to manage the work of others and learn quickly.
· Strong communication and interpersonal skills.
WE OFFER:
We are proud to invest in you and share some of our special incentives to eligible candidates:
· Training.
· Probationary period of 6 months.
· Vacation and Sickness Leave.
· Medical plan (if you work an average of twenty (20) hours or more).
· Life Insurance (if you work an average of twenty (20) hours or more).
· Free drinks during the shift.
· Discounts on products.
· Opportunity for growth and development.
Employer with Equal Employment Opportunity
.
$22k-28k yearly est. 19d ago
Fine Dining - Restaurant General Manager
Rio Mar Hospitality Management
Shift manager job in Ro Grande, PR
The Fine Dining Restaurant General Manager is responsible for overseeing all aspects of a fine dining restaurant operation, ensuring exceptional culinary and service experiences that reflect the highest standards of hospitality and excellence. This role requires refined leadership, a deep understanding of luxury service, and the ability to cultivate a culture of elegance, precision, and team engagement.
The General Manager will lead all front-of-house operations, collaborate closely with culinary leadership, and maintain rigorous attention to detail in service delivery, guest relations, and operational performance. They are also responsible for maintaining profitability, controlling labor and expenses, developing high-performing teams, and ensuring compliance with all safety, sanitation, and regulatory requirements while elevating the overall guest journey. Marketing and strategic planning initiatives to attract discerning clientele are also central to this role.
Education & Experience
• Bachelor's degree or equivalent experience in Food & Beverage operations.
• At least four (4) years of progressive experience in fine dining restaurant operations within a luxury hospitality environment.
• Minimum of 2 years of management experience in a hotel or restaurant is preferred.
• Deep understanding of wine service, tasting menus, and high-end service protocols.
• Excellent interpersonal and communication skills, with strong attention to detail.
• Valid Food Handler's Certificate, First Aid, and CPR certification.
• Strong leadership background in the culinary field.
• Proficiency in POS systems, Microsoft Office Suite, and reservation platforms (e.g., OpenTable).In-depth knowledge of health and safety regulations.
• Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines.
• Fluent in English, Spanish languages required.
Skills and Competencies
• Exceptional knowledge of luxury guest service standards, fine dining etiquette, and culinary presentation.
• In-depth knowledge of wines, spirits, and pairings with the ability to educate guests and staff confidently.
• Experience managing wine inventories, collaborating with sommeliers, and curating beverage menus that complement the cuisine.
• Ability to manage staffing efficiently to optimize operations and minimize labor costs.
• Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction.
• Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines.
• A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience.
• Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Ability to work effectively in a loud, crowded setting.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
$35k-51k yearly est. Auto-Apply 60d+ ago
Assistant Manager - Plaza Escorial
The Gap 4.4
Shift manager job in Carolina, PR
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
$22k-35k yearly est. 60d+ ago
Food & Beverage Manager
JUF Operations
Shift manager job in Fajardo, PR
About Discovery Land Company
Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
We don't build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.
Main Responsibilities
- Direct and oversee all food and beverage operations across restaurants, bars, banquets, and special events, ensuring consistent high-quality service aligned with Moncayo's luxury brand.
- Develop and implement service standards and operating procedures to guarantee excellence in all F&B outlets.
- Partner with the Executive Chef and culinary team to design menus, set pricing strategies, and create seasonal and special event offerings.
- Manage the department's P&L, including revenue generation, cost control, inventory management, and budget forecasting.
- Recruit, train, and mentor a high-performing F&B team, promoting a culture of exceptional service and professional development.
- Ensure compliance with all health, safety, and food sanitation regulations.
- Coordinate with the marketing team to promote dining experiences, events, and special offerings.
- Engage with guests to ensure satisfaction, address feedback, and enhance the overall dining experience.
- Oversee vendor relationships and procurement to maintain premium quality standards and negotiate favorable terms.
- Monitor industry trends and introduce innovative concepts to keep Moncayo's F&B offerings fresh and competitive.
Requirements & Skills
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- 5+ years of progressive leadership experience in food and beverage operations, with at least 2 years in a managerial role in a luxury resort, club, or fine-dining environment.
- Proven track record of managing budgets, financial analysis, and cost control while maintaining exceptional service standards.
- Strong leadership, team-building, and people management skills.
- Excellent interpersonal and communication skills; bilingual in English and Spanish strongly preferred.
- Deep understanding of current culinary, beverage, and hospitality trends.
- Ability to thrive in a fast-paced, guest-focused environment and adapt to evolving needs.
Working Conditions
- Fast-paced, guest-facing environment with multiple dining outlets and event spaces.
- Flexible schedule required, including evenings, weekends, and holidays, to oversee peak operations and special events.
- Regular collaboration with culinary, operations, marketing, and finance teams.
Compensation & Benefits
- Competitive salary with executive-level benefits.
- Performance-based incentives tied to revenue and guest satisfaction metrics.
- Opportunities for professional growth and participation in a high-end luxury hospitality environment.
About the Project - Moncayo Golf & Ocean Club
Moncayo is a premier destination in Puerto Rico that blends a world-class golf course, luxury hotel, exclusive residences, and unique amenities. Our vision is to create a community where excellence, service, and nature converge. We pride ourselves on offering exceptional experiences to our guests and residents through teamwork, professionalism, and attention to detail. At Moncayo, our employees embody pride, ownership, and accountability every day, ensuring that every guest experience reflects our culture of luxury and well-being.
$35k-51k yearly est. Auto-Apply 60d+ ago
Food & Beverage Assistant Manager - STK San Juan
The Condado Collection
Shift manager job in San Juan, PR
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
STK San Juan is a world-renowned brand, with a unique concept which blends the modern steakhouse and chic lounge into one vibe dining experience with the quality of a traditional steakhouse. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders and hosts/hostesses.
Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
Schedule staff to ensure adequate coverage during peak hours and special events.
Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
Ensure that all guests receive exceptional service and have a memorable dining experience.
Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Ensure that proper security procedures are in place to protect employees, customers and company assets.
Investigate and resolve complaints concerning food quality and service.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
Perform other duties as assigned by the manager.
Qualifications
Hospitality oriented.
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
Proven experience in food and beverage management, with a minimum of 2 years in a supervisory role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
Must have computer skills (Excel/Word/PowerPoint)
Must have knowledge of POS Systems
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to work flexible hours, including nights, weekends, and holidays
Fully Bilingual (Spanish/English)
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
$34k-50k yearly est. Auto-Apply 12d ago
Restaurant Manager
Wahlburgers 3.7
Shift manager job in San Juan, PR
Job Description
We are a working class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.
Job Summary:
The Restaurant Manager (RM) is responsible for supporting the General Manager (GM) and the Assistant General Manager (AGM) in overseeing all aspects of restaurant operations to ensure the highest level of customer service, efficient business performance, and a positive work environment for all employees. The Restaurant Manager will support the team, manage resources, and ensure compliance with all operational standards and regulations.
Key Responsibilities
Operational Management:
Supports the GM and AGM in efficient and effective restaurant operations on a day-to-day basis.
Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company specified products.
Ensure high standards of food quality and service.
Ensures building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly; reports maintenance issues to the GM and AGM.
Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
In the absence of the GM and AGM, the RM is responsible for managing and directing all required aspects within the restaurant.
Financial Management:
Assists the GM and AGM in managing the restaurant's labor, cost of goods, and overall budget. Makes the required adjustments to labor and schedules on a shift-to-shift basis without compromising the Guest experience.
Monitor financial performance, including sales, expenses, and profitability, with the GM and AGM.
Assists with the inventory, purchasing, receiving, and storage of Company specified products.
Assists in providing an ability to drive sales through community engagement - become a presence in the community.
Prepare reports on financial performance for the Operations Leadership Team and Restaurant Support Center as requested.
Staff Management:
Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
The restaurant's tertiary point of contact for selection, training, development, and motivating team members for operational excellence.
A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Works with the GM and AGM to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met.
Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Set the standard for the restaurant through leadership by example.
Ensures a safe and harassment-free environment for all Team Members and Managers.
Resolve staff conflicts and handle disciplinary actions as needed.
Customer Service:
Ensure exceptional customer service and address guest complaints or concerns.
Monitors guest feedback and supports the GM and AGM in implementing improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.).
Maintain a positive and welcoming atmosphere for guests.
Marketing and Promotion:
Work with the GM, AGM, and Marketing Team to develop and implement marketing strategies to attract and retain guests.
Execute companywide promotional events and special offers.
Compliance and Regulations:
Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
Implement and enforce company policies and procedures.
Ensures building, equipment, furniture, and fixtures are properly repaired and regularly maintained.
Requirements & Prior Experience:
Minimum of 2-3 years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept.
Fully bilingual (Spanish & English)
Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
Excellent interpersonal/listening/communication skills.
Excellent problem resolution/guest recovery skills.
Attention to detail and analytical skills.
Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.
Strong commitment to serving others in the community.
Acts with integrity and treats others with respect.
ServSafe certified.
Equal Opportunity Employer
$35k-45k yearly est. 2d ago
General Manager
D.C. Global Talent
Shift manager job in San Juan, PR
San Juan, Puerto Rico | Salary: Negotiable About the Property Launching in February 2026, Casa Collection will be a distinctive portfolio of guesthouses and hotels designed to provide authentic, transformative experiences that create lasting memories for guests. Our curated guest houses-Casa Lucienne, Casa Botanica, Casa Lotus, and Môme Beach House (launching next month) combine soulful design, cultural programming, and personalized service. Each Casa reflects our belief in hospitality as a form of art, connection, and community. Role Overview
The General Manager will play a critical role in the success of Casa Collection, from its launch and beyond. We are seeking a versatile, detail-oriented leader and exceptional communication skills. The ideal candidate will be highly organized, technically savvy, proactive, and service-driven, with a proven ability to establish and streamline communications, directives, protocols, and processes.
This individual will oversee property performance, mentor teams, elevate service standards, and ensure the highest levels of guest satisfaction - consistently delivering experiences that surpass expectations while representing the brand with professionalism and warmth. Key Responsibilities
● Lead day-to-day operations across four boutique properties.
● Act as the face of the brand, ensuring an elevated guest experience.
● Oversee and mentor the Director of Operations and property teams.
● Uphold service and brand standards across all properties.
● Partner with existing digital marketing support to optimize exposure. Requirements
● Bilingual in Spanish and English.
● Excellent interpersonal and leadership skills.
● Local experience in Puerto Rico strongly preferred.
● Prior boutique or lifestyle hotel experience is an advantage. ● Must be legally authorized to work in Puerto Rico or the US.
$44k-79k yearly est. 11d ago
Restaurant Outlet Manager - Southeast Asian
Sitio de Experiencia de Candidatos
Shift manager job in Dorado, PR
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$36k-50k yearly est. Auto-Apply 17d ago
Fine Dining - Restaurant General Manager
Rio Mar Hospitality Management
Shift manager job in Ro Grande, PR
The Fine Dining Restaurant General Manager is responsible for overseeing all aspects of a fine dining restaurant operation, ensuring exceptional culinary and service experiences that reflect the highest standards of hospitality and excellence. This role requires refined leadership, a deep understanding of luxury service, and the ability to cultivate a culture of elegance, precision, and team engagement.
The General Manager will lead all front-of-house operations, collaborate closely with culinary leadership, and maintain rigorous attention to detail in service delivery, guest relations, and operational performance. They are also responsible for maintaining profitability, controlling labor and expenses, developing high-performing teams, and ensuring compliance with all safety, sanitation, and regulatory requirements while elevating the overall guest journey. Marketing and strategic planning initiatives to attract discerning clientele are also central to this role.
Education & Experience
• Bachelor's degree or equivalent experience in Food & Beverage operations.
• At least four (4) years of progressive experience in fine dining restaurant operations within a luxury hospitality environment.
• Minimum of 2 years of management experience in a hotel or restaurant is preferred.
• Deep understanding of wine service, tasting menus, and high-end service protocols.
• Excellent interpersonal and communication skills, with strong attention to detail.
• Valid Food Handler's Certificate, First Aid, and CPR certification.
• Strong leadership background in the culinary field.
• Proficiency in POS systems, Microsoft Office Suite, and reservation platforms (e.g., OpenTable).In-depth knowledge of health and safety regulations.
• Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines.
• Fluent in English, Spanish languages required.
Skills and Competencies
• Exceptional knowledge of luxury guest service standards, fine dining etiquette, and culinary presentation.
• In-depth knowledge of wines, spirits, and pairings with the ability to educate guests and staff confidently.
• Experience managing wine inventories, collaborating with sommeliers, and curating beverage menus that complement the cuisine.
• Ability to manage staffing efficiently to optimize operations and minimize labor costs.
• Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction.
• Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines.
• A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience.
• Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Ability to work effectively in a loud, crowded setting.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
$35k-51k yearly est. 16d ago
General Manager
D.C. Global Talent
Shift manager job in San Juan, PR
Salary: Negotiable (Executive-level compensation package)
We are seeking a highly experienced General Manager to lead a large-scale, full-service luxury resort destination in Puerto Rico. This role requires a proven hospitality executive with deep operational expertise across rooms, golf, food & beverage, and resort amenities, as well as the strategic mindset to support continued growth, including the launch of a residential component.
This is a high-visibility leadership role with full P&L responsibility, overseeing a complex operation with 400+ guestrooms, multiple golf courses, and diverse revenue streams.
Key Responsibilities
Provide executive leadership and strategic direction for all resort operations
Oversee financial performance, budgeting, forecasting, and profitability
Lead and develop a large, multi-department leadership team
Ensure exceptional guest experience across lodging, golf, dining, and amenities
Drive operational excellence, brand standards, and service culture
Partner with ownership and corporate stakeholders on long-term strategy
Support the development and integration of a residential offering
Champion compliance, safety, and risk management initiatives
Qualifications
Proven experience as a General Manager of a large, complex resort
Demonstrated success managing 400+ room properties with multiple amenities
Strong background in golf resort operations required
Experience with mixed-use or residential-hospitality developments preferred
Spanish fluency strongly preferred (not required)
Willingness and ability to relocate to Puerto Rico
Strategic, hands-on leader with strong financial acumen
Must be legally authorized to work in Puerto Rico without employer sponsorship.
$44k-79k yearly est. 3d ago
Banquet Manager
Rio Mar Hospitality Management
Shift manager job in Ro Grande, PR
The Banquet Manager is responsible for assuring the success of all banquet events, while maintaining a profitable operation and high-quality products and service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 2 years of progressive experience in a hotel or a related field.
• High school diploma required.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards, and different service types (French, Russian, etc.).
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical Requirements
• Long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
How much does a shift manager earn in San Juan, PR?
The average shift manager in San Juan, PR earns between $21,000 and $32,000 annually. This compares to the national average shift manager range of $23,000 to $43,000.