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Shift supervisor jobs in Billings, MT - 206 jobs

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  • AE - Sales Leader (Full-Time)

    American Eagle Outfitters 4.4company rating

    Shift supervisor job in Billings, MT

    YOUR ROLE As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly, you represent our company values and bring your REAL self to work every day. YOUR RESPONSIBILITIES You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience. You support Store Leadership in doing what it takes to maximize business opportunities to drive KPI results. You're a people leader: You're all about motivating and inspiring the team through AEO's core values. You're a role-model leader and you always hold associates accountable to rocking AEO's service standards, especially on the Salesfloor and in the Fitting Room. You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture. You know that teamwork makes the dream work: You challenge Sales and Stock Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching. You motivate associates and drive engagement by celebrating outstanding performance - #winning! You're a visual & operational innovator: You're a natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards. Most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards. Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You've led teams in a retail management role previously - #practicemakesperfect! You can multi-task and have attention to detail; priority-setting and time management are your strong suits. Business acumen? You've got it! You have flexible availability - you're available to work when the guest shops! OUR ASSOCIATES LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
    $52k-70k yearly est. Auto-Apply 44d ago
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  • Lead Specialist - Field Maintenance

    Nustar Energy 4.9company rating

    Shift supervisor job in Billings, MT

    Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 47 U.S. states, Puerto Rico, Europe, and Mexico. The Partnership's midstream operations include an extensive network of approximately 9,500 miles of pipeline and over 100 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which serve approximately 10,000 convenience stores, independent dealers, commercial customers, and distributors. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience. The Lead Specialist - Maintenance works independently to manage all planned and unplanned maintenance activities at service stations and convenience stores within a defined geography using third party contractors and vendors. Responsible for all on-site maintenance including forecourt (dispensers, canopy, signs, lights, UST, lot, concrete) and backcourt (building, POS, network, communications, tank monitor). Manage expenses and capital budgets as well as contracted SLA's (Service Level Agreements). Essential Duties: * Management of maintenance activities and contractors/vendors at Sunoco properties, convenience stores and other related facilities in Montana, North Dakota, and surrounding areas. * Accountable for expenses and capital budgets and SLAs (Service Level Agreements) of maintenance repairs in given area. * Work closely with the dispatch team to manage workload and resolve issues. * Support the Operations team to ensure excellent customer service for internal and external stakeholders relating to maintenance issues and procedures. * Ability to meet with service partners, Operations and Dealers on site to discuss issues and solutions. * Provide status updates on relevant maintenance issues, projects/programs and provide feedback on maintenance escalations. * Provide acquisition support to ensure new assets are seamlessly integrated into existing portfolio. * Investigate and resolve invoice disputes related to maintenance services. * Attend meetings, develop reports, and make presentations to all levels of management. * Maintaining station uptime and meeting expected work order SLA metrics. * Effectively communicate programs to key management personnel. * Ability to be available for after-hours maintenance emergencies and provide guidance to resolution of issues. * Ability to resolve UST issues with Sunoco's Compliance department. * Familiar with state/local codes and requirements to effectively manage the business. * Ability to communicate with groups simultaneously to resolve issues and provide guidance and notification (Dispatch, Operations, Engineering/Construction, Real Estate, Compliance/Environmental, Central Scheduling) * Enforce Sunoco's Safety & Security policies for all service partners and vendors with meetings and on-site spot checks. * Identifying new potential vendors, on-boarding and directing service partners for ongoing maintenance project support. * Ensure consistent adherence to all company policies, procedures, and protocols. Requirements: Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below * BS degree in Engineering/Construction management or related field is preferred and/or equivalent work experience. * 8+ years of experience in maintenance/construction/engineering supporting repairs and construction activity at various retail locations. * Possess detailed knowledge and experience in property management, maintaining commercial real estate facilities, maintaining POS/dispenser equipment and UST systems. * Ability to work and perform with minimal supervision. * Effectively manage multiple projects simultaneously. * Must have excellent communication, analytical skills, and strong computer skills. * Working knowledge of Microsoft Office applications. * Preferably candidate should reside in Montana or North Dakota. * Preferred Skills: * 5+ years of maintenance experience with 3+ years of fuel system knowledge related to c-store industry. * Experienced in the areas of UST's, dispensers, canopies, POS systems, and electrical along with additional fueling related equipment. * Acute attention to details. * 3+ years of Project management. * Ability to structure, summarize and draw insights from large amounts of data. * Team management skills set with the ability to effectively communicate at all levels. * Proficient in Microsoft Office Suite, i.e., Outlook, Excel, Word, Power Point, Etc. Required experience is commensurate with the selected job level: * The Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 2-5 years of relevant job related experience * The Senior Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience * The Lead Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * Standard office working conditions. * Occasional overnight travel. * Candidates must possess the ability to fly. * Must have the ability to wear the proper personal protective equipment (PPE) during on-site visits to retail locations and active construction sites.
    $35k-41k yearly est. 39d ago
  • Restaurant Shift Supervisor

    Perkins Restaurants 4.2company rating

    Shift supervisor job in Billings, MT

    Benefits: * 401(k) * 401(k) matching * Competitive salary * Dental insurance * Employee discounts * Flexible schedule * Health insurance * Opportunity for advancement * Parental leave * Training & development * Vision insurance * Wellness resources BE A PART OF OUR SUCCESS! * Educational Assistance with DeVry University with complimentary laptop * Immediate Family Members are also eligible * Competitive Pay with Service Award Incentive * Get paid daily through Daily Pay! * Comprehensive Health Benefits including Medical, Dental, Vision, and more!* * 401(k) retirement savings with company match * Flexible Schedule * All you can eat pancakes + meal discounts! * Employee Discount Program * Development Pathway: Step by step process to grow your career * 3 College Credits hours for completing manager training Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: * Ensures that all guests are properly greeted, seated, and served. * Accountable for proper resolution of all guest complaints. * Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. * Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. * Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. * Trains employees during shift to guarantee proper and productive performance. * Takes responsibility and verifies that all menu items are prepared and served according to standards. * Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. * Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. * Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls. Qualifications: * Basic skills such as sanitation, safety, and customer service taught through in-house training * Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register * Must be able to communicate clearly * Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: * Must have high level of mobility/flexibility * Must be able to work irregular hours under heavy stress/pressure during peak times * Must possess a high level of coordination * Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet * Must be able to fit through an opening 30" wide * Requires frequent reaching, bending, pushing and pulling * Exposure to heat, steam, smoke, cold and odors * Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required. Compensation: $15.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
    $15-20 hourly 3d ago
  • Supervisor, Store 1 - Billings, Mt

    Iglesia Episcopal Pr 4.1company rating

    Shift supervisor job in Billings, MT

    This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God's children. This position creates an environment of reverence and respect for customers and ensures a productive and Christlike environment for all staff workers. This is a supervisory position, leading a team of 3-10 team members including store clerks, missionaries, and volunteers. This position works autonomously in managing the functions of a store. The incumbent of this role must be endowed and hold a current recommend. Required: • Bachelor's degree in business or related field of study and two years' experience in retail or service industry, or equivalent combination of education and experience • Minimum three years of experience leading others • Responsible to motivate others and guides training and development of staff • Functional understanding of computer applications, including: MS Word, MS Excel, MS Outlook, or related programs • Familiarity with point-of-sale systems and terminology, and ability to troubleshoot basic technical issues • Excellent interpersonal skills, including written and verbal communication skills • Ability to effectively address questions and resourcefully and creatively resolve problems • Ability to lead, delegate and direct the work of others • Ability to work as scheduled and needed (including Saturdays and holidays) • This position operates in a retail environment • To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and regularly lifting up to 30 pounds Preferred: • Ability to understand Power BI or other reporting applications • Familiarity with merchandising and retail display • Directs and supervises employees engaged in sales, inventory activities, reconciling cash payments and other related duties • Performs and oversees work activities of sales clerks, including: greeting customers, personal fitting consultation and product knowledge, cleaning and organizing store, shelves and displays, and selling merchandise • Plans and prepares work schedules and keep records of employees' schedules and timesheets • Manages relationships with service missionary coordinators to coordinate staffing needs • Regularly supervises the work of others, including employees, missionaries, and volunteers • Provides suggestions and recommendations as to the hiring, firing, advancement, promotion, or any other change of status of employees under their supervision • Directs all store operations with a focus on continuous improvement • Provides and ensures excellent customer service by greeting and assisting customers, responding to customer inquiries and complaints, and acting as a path for escalation • Manages store presentation and retail visual standards • Reviews inventory and sales records, ensures sufficient in-stock levels and adequate inventory to meet customers' needs, and maintains awareness of and provides input regarding consumer demand • Monitors and assists in planning of annual budget, manages expenses, and proposes future project costs • Oversees the store operation schedule and responsible for key performance indicators, including: inventory goals, expense goals, sales goals, exceptional customer service This is a part-time position 401K available
    $30k-38k yearly est. Auto-Apply 8d ago
  • Supervisor, Store 1 - Billings, Mt

    The Church of Jesus Christ Latter-Day Saints 4.1company rating

    Shift supervisor job in Billings, MT

    This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God's children. This position creates an environment of reverence and respect for customers and ensures a productive and Christlike environment for all staff workers. This is a supervisory position, leading a team of 3-10 team members including store clerks, missionaries, and volunteers. This position works autonomously in managing the functions of a store. The incumbent of this role must be endowed and hold a current recommend. * Directs and supervises employees engaged in sales, inventory activities, reconciling cash payments and other related duties * Performs and oversees work activities of sales clerks, including: greeting customers, personal fitting consultation and product knowledge, cleaning and organizing store, shelves and displays, and selling merchandise * Plans and prepares work schedules and keep records of employees' schedules and timesheets * Manages relationships with service missionary coordinators to coordinate staffing needs * Regularly supervises the work of others, including employees, missionaries, and volunteers * Provides suggestions and recommendations as to the hiring, firing, advancement, promotion, or any other change of status of employees under their supervision * Directs all store operations with a focus on continuous improvement * Provides and ensures excellent customer service by greeting and assisting customers, responding to customer inquiries and complaints, and acting as a path for escalation * Manages store presentation and retail visual standards * Reviews inventory and sales records, ensures sufficient in-stock levels and adequate inventory to meet customers' needs, and maintains awareness of and provides input regarding consumer demand * Monitors and assists in planning of annual budget, manages expenses, and proposes future project costs * Oversees the store operation schedule and responsible for key performance indicators, including: inventory goals, expense goals, sales goals, exceptional customer service This is a part-time position 401K available Required: * Bachelor's degree in business or related field of study and two years' experience in retail or service industry, or equivalent combination of education and experience * Minimum three years of experience leading others * Responsible to motivate others and guides training and development of staff * Functional understanding of computer applications, including: MS Word, MS Excel, MS Outlook, or related programs * Familiarity with point-of-sale systems and terminology, and ability to troubleshoot basic technical issues * Excellent interpersonal skills, including written and verbal communication skills * Ability to effectively address questions and resourcefully and creatively resolve problems * Ability to lead, delegate and direct the work of others * Ability to work as scheduled and needed (including Saturdays and holidays) * This position operates in a retail environment * To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and regularly lifting up to 30 pounds Preferred: * Ability to understand Power BI or other reporting applications * Familiarity with merchandising and retail display
    $30k-37k yearly est. Auto-Apply 6d ago
  • Shift Leader

    Firehouse Subs 3.9company rating

    Shift supervisor job in Billings, MT

    Responsive recruiter Benefits: * Competitive salary * Employee discounts * Flexible schedule * Free food & snacks * Free uniforms * Opportunity for advancement REPORTS TO: General Manager STATEMENT: This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations. * Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business. * Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. * Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth. * Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" and mission and vision statements. * Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner. * Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM. * Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule. * Actively participates in all Public Safety Foundation initiatives. * Represents Firehouse Subs in a professional, positive manner at all times. * Communicates effectively to the GM/Owner any and all issues that may impact our business. * Able to work on their feet for up to 13 hours at a time. * Able to lift up to 50 lbs. * Any other duties assigned by GM/Owner. Compensation: $16.00 - $17.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation. The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million. Our mission is to carry on our commitment to and passion for: * Hearty and Flavorful Food * Heartfelt Service, and * Public Safety This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.
    $16-17.5 hourly 50d ago
  • H&M Department Manager - Rimrock Mall

    H&M 4.2company rating

    Shift supervisor job in Billings, MT

    Job Description About the Role As a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit * You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines * Representing yourself and the H&M brand positively during customer interactions * Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them * Establish & analyze sales and budget goals, creating plans to optimize results * Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers * Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives * Manage your department in a cost-efficient way * Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges * Ensure all admin routines for both people and operations are handled in a correct way Fashion & Trend Awareness * Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc * Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Team & Development * Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store * Complete performance evaluations and succession planning to support business & team needs * Retain and share your knowledge and skills with your team * Collaboration, planning & teamwork with in-store Visual Merchandiser team * Give & receive feedback with your colleagues to learn, develop & support each other * Responsible for the teams planning & scheduling * Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc * Ensure all procedures, routines, and legal requirements in all areas of the store are followed * Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution * Secure a clean and tidy sales floor and back of house including stockroom areas * Ensure high fashion quality, visual and commercial product presentation, with good garment care * Secure good stock levels and provide input on allocation to Area team * Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided * Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) * Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store * Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc) * Responsible for opening & closing of store daily Qualifications Who You Are * To be a successful and effective Department Manager, you'll be a strong leader who enjoys taking responsibility for others. * You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. * You are achievement-oriented, motivated by performance and competition to be truly customer centric. Why You'll Love Working at H&M * We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability * We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years * You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues * We are an inclusive company where you're encouraged to be yourself at work * You will have access to a large global talent community, where career growth and aspirations have no limits * We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community * You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Additional Information Compensation: expected base salary range is 18.98 - 23.50 hourly EEOC Code: SLS Pay Status: Non-Exempt, Hourly * This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at *************************** and use Ask a Question. Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description: At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
    $30k-36k yearly est. 8d ago
  • Shift Lead

    ChĒBa Hut 4.1company rating

    Shift supervisor job in Billings, MT

    Cheba Hut is a “Toasted” sub concept that has been curing munchies since its start in 1998. Founder Scott Jennings decided to showcase the harmony between great tasting food and … well, a very specific counter-culture. The menu features over 30 signature sub sandwiches, as well as a variety of Rice Krispy treats, salads and munchies. Most locations also offer craft beer bars that feature local beers from neighborhood breweries. What really sets Cheba Hut apart, though, can only be experienced in our shops. We combine homegrown food with real people in a relaxed environment. Escape the established. As a CheBA Hut Shift Lead, you will strategically direct and supervise the crew and overall shop operations to ensure food quality and safety standards, genuine interactions with our fans, shop cleanliness, and ongoing coaching and development of the team through role-model behaviors. You will report to your General Manager and Assistant General Manager. CheBA Hut Shift Leads will enjoy schedule flexibility, part-time or full-time hours, partially paid health benefits for full-time homies, community celebrations like 420 and back-to-school. Free shift meal and bar drink (21 and older), bi-annual team parties, perks@werk, crews for shoes and quarterly limited edition CheBA swag! Key responsibilities: Hustle, Show Respect, Own it, Pay it Forward, Keep it Real! Big 4 (service, product quality, atmosphere, cleanliness) Work hard, have a great attitude, take pride, and give a damn Perform opening, closing, and shift change duties per standard operating procedures Preserve an upbeat and comfortable shop environment for current clientele Cultivate positive relationships with coworkers, customers, vendors, and neighbors Set the tone: be a thermostat, not a thermometer Awareness Ensure that our customers have a unique and enjoyable dining experience and verify through genuine interactions Maintain overall cleanliness and organization of the shop Manage productivity to achieve sales per man hour goals Stay informed and up-to-date on all communications and results Accountability Assume responsibilities of the shop while you are the manager on duty Uphold food quality and safety standards at the highest level by implementing food preparation and production standards Manage all cash-handling procedures Communicate sensitive and pertinent information quickly and effectively Leadership Abide by and enforce all Cheba Hut policies and procedures Lead through positive and constructive actions and words. Recognize and reward awesomeness Set the example by role-modeling desired behaviors Provide Ongoing Training, coaching, and development of the crew during shift Requirements Required experience, abilities, and skills Think “shop first” /” customer first” Demonstrate integrity Demonstrate self-direction Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware. Ability to establish priorities Ability to resolve customer and crew issues Ability to work in a diverse culture Ability to follow oral and written instruction Ability to receive/give direction Ability to work under pressure Ability to lift up to 47 lbs Ability to work well under physically and mentally stressful situations Responsible alcohol service training/certification Food safety/handling training/certification Consistent access to a working smartphone Salary Description $16.00 to $19.00 per hour
    $16-19 hourly 60d+ ago
  • Part-Time Shift Leader

    Miniso Usa

    Shift supervisor job in Billings, MT

    The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store's membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences. Essential Job Functions Lead by example to drive sales, meet store KPI goals, and exceed customer expectations. Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register. Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising. Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates. Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures. Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary. Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss. Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA's customer commitment. Process sales transactions accurately and efficiently using point-of-sale systems. Participate in store promotions and sales events to support overall business objectives. Additional Qualifications Strong leadership, interpersonal, and conflict-resolution skills. Ability to multitask and maintain composure in a fast-paced environment. Basic knowledge of retail operations and POS systems. Ability to travel between store locations as needed. Education & Experience High school diploma or equivalent; associate degree preferred. 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry. Pay Range USD $13.00 - USD $22.00 /Hr.
    $13-22 hourly Auto-Apply 3d ago
  • Retail Part Time Team Lead

    The ODP Corporation

    Shift supervisor job in Billings, MT

    At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. **Primary Responsibilities:** + **Print Sales and Services:** + Responsibility in the Print function to support efficient operation while driving overall store sales. + Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. + Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. + **Operational Efficiency:** + Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance. + Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. + **Client Engagement:** + Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. + Supports community outreach initiatives to drive client/customer retention. + Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. + Performs other duties as assigned. + **External Key Carrier and Leader on Duty:** + Ensuring the safety and security of the building and associates during the absence of the management team. + In partnership with all associates, ensure regular loss prevention compliance. + Performing opening or closing responsibilities. + This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. + May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. + Other duties as deemed necessary **Education and Experience:** + High School diploma or equivalent education preferred + Minimum 1-3 years of experience in related field + Sales and/or Customer Service experience preferred. + Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skilled in Customer Service and Print Services experience would be desired. + Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers. + Must be adaptable to a changing environment. + Must be able to assist others in a professional environment. + Possess excellent verbal and written communication skills. + Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities. + Must possess ability to process information/merchandise through POS register system. + Pays close attention to detail to ensure high quality production in the Print Services area + Positive and Engaging + Action Oriented + Integrity, Accountability & Trust + Demonstrate passion for the brand, products, services and solutions offered to our customers + Must possess a desire to continually develop personal selling skills and product knowledge + Drive for Results + Decision Quality + Patience **About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is 14.77 to 18.96, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 98610
    $37k-71k yearly est. 60d+ ago
  • Team Lead - Billings, MT

    Tidal Wave Auto Spa

    Shift supervisor job in Billings, MT

    Starting Pay Rate: Hourly - Hourly Plan, 17.00 USD Hourly Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! Do you want to learn how to become the leader of a team? We can help you take the first step! A Tidal Wave Team Leader assists with the responsibilities of the site's facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the example by exceeding expectations and assisting the management team! Learn what it takes to run a car wash and have a great time doing it! This position is a great way to get your foot in the door in one of the fastest growing industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management positions. What We Will Provide: Competitive pay with the opportunity to earn weekly commission. Flexible scheduling that can work around any life dynamic. Part-time and Full-Time positions are available. A tremendous opportunity for growth and development within Tidal Wave! What Your Day Will Look Like: Provide friendly & enthusiastic customer service. Assist in opening and closing the facility. Enroll customers in our Unlimited Car Wash Club. Prep vehicles before they go through the tunnel. Safely guide customers onto the tunnel conveyor. Assist in regular maintenance of all equipment. Maintain the facility, which includes landscape maintenance & pressure washing, etc. What You Will Need: Friendly, Responsible, and Reliable! Ability to be on your feet for long hours at a time. Willingness to work in all weather conditions. Drug Screen and Background Check Required per state guidelines. At least 18 years of age. As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including: PTO is based on the company's PTO policy. Eligibility for health, dental, and vision coverage subject to 90 day waiting period. Eligibility for 401(K), subject to plan terms. Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period. Company-paid holidays. **Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
    $37k-71k yearly est. Auto-Apply 7d ago
  • Shift Lead: 1335 Golden Valley Circle Suite 1 Billings, MT 59102

    City Brew Coffee 3.9company rating

    Shift supervisor job in Billings, MT

    : Shift Leader at City Brew Coffee Shift Leader Employment Type: Full-time/Part-time Reports to: Store Manager City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on our high-quality products, outstanding customer service, and welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, socialize, and enjoy the perfect cup. Position Overview: The Shift Leader plays a key role in serving without compromise. The Shift Leader is responsible for ensuring the smooth operation of City Brew Coffee during their assigned shifts. This role involves overseeing staff, maintaining excellent customer service standards, and ensuring that all operational procedures are followed. The Shift Leader acts as the point of contact for employees and customers in the absence of the Store Manager, ensuring a positive experience for all. Key Responsibilities: Team Leadership Supervise and support baristas and other staff members. Assist in training new employees and provide ongoing coaching. Foster a positive and collaborative team environment. Guide and motivate team members to provide exceptional customer service. Lead by example in delivering high-quality service and maintaining professionalism. Customer Service: Provide exceptional customer service and resolve any customer issues or complaints promptly. Ensure that all customers are greeted and served in a friendly and efficient manner. Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles consistently. Take initiative in resolving customer issues or conflicts efficiently. Ensure that all team members understand and adhere to service standards. Operations: Open and close the store following standard procedures. Monitor inventory levels and assist with ordering supplies as needed. Ensure that all equipment is functioning correctly and report any maintenance issues. Maintain cleanliness and organization of the store. Manage bank deposits/runs as required (note: must be 18 years of age or older to handle bank deposits). Stay up to date on all company training materials and initiatives via City Brew's learning management system (CBU). Financial Management: Understand and implement all store cash handling procedures. Manage cash register operations and ensure accurate cash handling. Conduct daily cash reconciliation and deposit procedures. Assist with financial reporting as required. Quality Control: Ensure that all beverages and food items meet City Brew Coffee's quality standards. Adhere to health and safety regulations and guidelines. Sales and Product Knowledge: Demonstrate a good understanding of City Brew Coffee's menu offerings. Proactively suggest additional items to customers to enhance their experience. Contribute to achieving sales targets through effective upselling techniques. Implement strategies to increase sales and meet or exceed targets. Encourage upselling and promotion of high-margin items among team members. Analyze sales data and customer feedback to identify opportunities for improvement. Actively engage in promotional activities and initiatives to drive revenue. Cleanliness and Organization: Maintain a clean, organized, and sanitary workstation at all times. Ensure proper handling and storage of ingredients and equipment. Take responsibility for maintaining a tidy environment in all areas of the coffee shop. Time Management: Manage time effectively to ensure timely completion of tasks. Prioritize tasks based on urgency and importance. Demonstrate punctuality in reporting for shifts and breaks. Utilize downtime efficiently for cleaning, restocking, or other productive activities. Professional Conduct: Model expectations regarding dress code, punctuality, attendance, and excellent customer service. Demonstrated willingness to be trained, coached, learn, and execute job responsibilities, duties, and expectations communicated by Store Managers and other leaders, including DMs and support office. Demonstrate flexibility to work varied hours of operation, especially during high-capacity business hours. Model discretion in communicating with team members, avoiding negative discussions about colleagues, management, customers, or the company. Qualifications: Availability: Minimum 25 -30 hours per week and minimum four shifts per week. Must have closing or opening availability with three to four opens or closes per week, including Saturday and/or Sunday availability. Willingness to work during holidays, peak seasons, and as required. Availability cannot change for six months. Reliable transportation. Experience: Previous experience in a supervisory role, preferably in the food and beverage industry. Experience as a barista or in a similar customer service position is a plus. Skills: Strong leadership and team management abilities. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proficiency with point-of-sale systems and cash handling procedures. Personal Attributes: Passionate about coffee and customer service. Reliable, punctual, and trustworthy. Positive attitude and ability to motivate others. Receptive to constructive criticism and opportunities for growth. Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire scheduled shifts, and lift and carry various supplies and equipment. Benefits: • Competitive hourly wage plus tips. • Opportunities for advancement within City Brew Coffee. • Employee discount • Training and professional development. City Brew Coffee is an Equal Opportunity Employer Disclaimer: This is intended to provide a general overview of the responsibilities and requirements of the Shift Leader position at City Brew Coffee. It is not exhaustive and may not include all tasks and duties the Shift Leader will be expected to perform. Additional duties may be assigned as needed to support the store's operations and ensure excellent customer service. City Brew Coffee reserves the right to modify this job description at any time, with or without notice. If at any time during your tenure as Shift Leader you are unable to fulfill the responsibilities or if your availability changes, a title change with a corresponding pay adjustment may be considered. This version supersedes all previous versions.
    $31k-38k yearly est. 60d+ ago
  • Taco John's, PT Shift Leader (Central Ave) - Days & Nights

    Pentex Restaurant Group

    Shift supervisor job in Billings, MT

    Taco John's SHIFT LEADER - Days, nights, and weekends. $16-$17/hr. Taco John's is SEEKING Shift Managers to join our Trustworthy, Ethical, Ambitious, Motivated (TEAM)! We're pretty proud of the fact that we hire great people, and that we're the only place in the world where you can find Potato Ole's! Status: Full-Time Shifts: Days & Nights. Must be able to work some weekends. Pentex Restaurant Group is the leading franchisee of Taco John's and are growing fast - come grow with us! We will provide you with all the training you need, and it is up to you to decide how far you take it. The possibilities are endless! Check out all our open positions at **************** and apply online today! The Day-to-Day: Role model our core values to create an environment where the team has fun! Lead and empower our team to deliver product and service excellence Follow and take ownership for shift execution Greet, take orders, and thank customers in the restaurant or drive thru while providing friendly customer service Completing accurate transactions on the cash register Prepare and store food ingredients Maintain a clean and safe work and dining environment Benefits: Flexible Schedule to Work - we can work with any schedule Paid Vacation Free Rapid! Pay Cards for Direct Deposit 401(k) Eligibility with Employer Match Employee Assistance Program Employee 50% Off Meal Discounts Advancement and Training Opportunities WE LIVE BY OUR VALUES - Integrity - Never cheat the guest. Never cheat the team; Humility - Own your results. Raise your hand, admit mistakes, ask for help; Excellence - Do the little things right. The STANDARD is the standard; Celebrate - Every win counts. Share Success. Pentex Restaurant Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
    $16-17 hourly 60d+ ago
  • Team Lead, Quality Excellence

    Rxbenefits 4.5company rating

    Shift supervisor job in Billings, MT

    RxBenefits is hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the quality of customer interactions while enhancing efficiency of our operations. The successful candidate will be responsible for developing a best-in-class quality program by establishing brand driven quality evaluation standards, implementing automated evaluation strategies, and improving performance through employee development and accountability. In addition, this position will deliver continuous improvement in the quality assurance program to meet evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors who are responsible for various support functions including but limited to daily support, coaching, and development of Member Services Representatives, supporting New Hire Training and On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership, Recruiting, Human Resources, and Learning and Development to identify, refine, incorporate, and evolve the definition of excellence across the representative life cycle including interviewing, onboarding and new hire training program, ongoing monitoring, support, and development of representatives through a well-defined, metric-driven quality program **Job Responsibilities Include:** General + Gather data, perform analysis and validation, draw conclusions to make decisions that advance and improve the representative life cycle program + Meet and exceed defined key performance indicators (KPIs) ensuring KPIs are indicators of success + Prepare reports and business reviews to illustrate overall program effectiveness and opportunities + Ensure processes and policies are followed by representatives in the course of service delivery; modify and enhance policies and tools to improve representative success + Monitor complaints to identify recurring issues; collaborate within and outside of the department to delegate and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and user friendly + Identify knowledge gaps and work with management and training to resolve + Develop and perform ongoing engagement to keep staff motivated and optimize performance + Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected needs of the WFM team Quality + Own and enhance quality program, scorecards, curriculum design, and QA analytics + Oversee performance monitoring, measurement, and evaluation of all representatives to improve efficiency; ensure foresight to annual performance reviews + Strong conflict resolution and decision-making skills; able to navigate complex situations with fairness, professionalism, and sound judgment. + Develop procedures for team communication and tracking of coaching metrics + Provide training and support to Quality Analysts on systems, policies, procedures, and core processes + Partner with Training using results from monitoring and other quality programs to create or enhance training materials to address skillset and knowledge gaps + Coordinate and facilitate call calibration sessions to ensure accurate and consistent feedback to the overall department + Scale the quality program through increasing Quality Analysts productivity and automation and analytics capabilities Mentor Leadership + Oversees and directs the day-to-day activities of Mentors + Address and/or delegate more complex member inquiries, tier 2 escalations, and concerns + Oversee escalation process, timely resolution, and directing member outreach phone calls + Develop procedures, processes, reporting, and communications to ensure the Mentor program is consistently successful in supporting Member Services + Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback + Monitor the department feedback channels to ensure adequate coverage for timely response and resolution with a goal of working issues timely through to resolution and communication of the resolution _Required Skills/Experience Include:_ + Bachelor's degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a contact center environment in a Quality role + Experience gathering, conducting and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings + Strong working knowledge of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems + Exceptional verbal & written communication skills + Working knowledge of MS Office + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines. + Strategic thinker and strong analytical skills + Proven track record of success in managing individual contributors + Superior written and verbal communication skills and presentation skills + Excellent leadership and developmental skills, virtual team experience + Demonstrated success managing new initiatives while meeting operating and fiduciary requirements + Excellent time management, planning, organizing, and prioritizing skills + Team-oriented, self-motivated, performance-oriented + Ability to foster trust and build strong business partnerships + Business acumen to support senior leaders + Must be non-biased and confidential in all work activities + Collaborative worker with experience coordinating with other departments such as client implementations, client services, and other operational units impacting resources. _Preferred Skills/Experience Include:_ + Proficiency in multiple languages _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 9d ago
  • Lead Specialist - Field Maintenance

    Energy Transfer 4.7company rating

    Shift supervisor job in Billings, MT

    Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 47 U.S. states, Puerto Rico, Europe, and Mexico. The Partnership's midstream operations include an extensive network of approximately 9,500 miles of pipeline and over 100 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which serve approximately 10,000 convenience stores, independent dealers, commercial customers, and distributors. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience. The Lead Specialist - Maintenance works independently to manage all planned and unplanned maintenance activities at service stations and convenience stores within a defined geography using third party contractors and vendors. Responsible for all on-site maintenance including forecourt (dispensers, canopy, signs, lights, UST, lot, concrete) and backcourt (building, POS, network, communications, tank monitor). Manage expenses and capital budgets as well as contracted SLA's (Service Level Agreements). Essential Duties: * Management of maintenance activities and contractors/vendors at Sunoco properties, convenience stores and other related facilities in Montana, North Dakota, and surrounding areas. * Accountable for expenses and capital budgets and SLAs (Service Level Agreements) of maintenance repairs in given area. * Work closely with the dispatch team to manage workload and resolve issues. * Support the Operations team to ensure excellent customer service for internal and external stakeholders relating to maintenance issues and procedures. * Ability to meet with service partners, Operations and Dealers on site to discuss issues and solutions. * Provide status updates on relevant maintenance issues, projects/programs and provide feedback on maintenance escalations. * Provide acquisition support to ensure new assets are seamlessly integrated into existing portfolio. * Investigate and resolve invoice disputes related to maintenance services. * Attend meetings, develop reports, and make presentations to all levels of management. * Maintaining station uptime and meeting expected work order SLA metrics. * Effectively communicate programs to key management personnel. * Ability to be available for after-hours maintenance emergencies and provide guidance to resolution of issues. * Ability to resolve UST issues with Sunoco's Compliance department. * Familiar with state/local codes and requirements to effectively manage the business. * Ability to communicate with groups simultaneously to resolve issues and provide guidance and notification (Dispatch, Operations, Engineering/Construction, Real Estate, Compliance/Environmental, Central Scheduling) * Enforce Sunoco's Safety & Security policies for all service partners and vendors with meetings and on-site spot checks. * Identifying new potential vendors, on-boarding and directing service partners for ongoing maintenance project support. * Ensure consistent adherence to all company policies, procedures, and protocols. Requirements: Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below * BS degree in Engineering/Construction management or related field is preferred and/or equivalent work experience. * 8+ years of experience in maintenance/construction/engineering supporting repairs and construction activity at various retail locations. * Possess detailed knowledge and experience in property management, maintaining commercial real estate facilities, maintaining POS/dispenser equipment and UST systems. * Ability to work and perform with minimal supervision. * Effectively manage multiple projects simultaneously. * Must have excellent communication, analytical skills, and strong computer skills. * Working knowledge of Microsoft Office applications. * Preferably candidate should reside in Montana or North Dakota. * Preferred Skills: * 5+ years of maintenance experience with 3+ years of fuel system knowledge related to c-store industry. * Experienced in the areas of UST's, dispensers, canopies, POS systems, and electrical along with additional fueling related equipment. * Acute attention to details. * 3+ years of Project management. * Ability to structure, summarize and draw insights from large amounts of data. * Team management skills set with the ability to effectively communicate at all levels. * Proficient in Microsoft Office Suite, i.e., Outlook, Excel, Word, Power Point, Etc. Required experience is commensurate with the selected job level: * The Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 2-5 years of relevant job related experience * The Senior Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience * The Lead Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * Standard office working conditions. * Occasional overnight travel. * Candidates must possess the ability to fly. * Must have the ability to wear the proper personal protective equipment (PPE) during on-site visits to retail locations and active construction sites.
    $31k-39k yearly est. 39d ago
  • Shift Leader

    3183 Wingstop

    Shift supervisor job in Billings, MT

    Akash Management, LLC is a restaurant leading company while doing business as Wingstop. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests. This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations. Shift Leader Primary Responsibilities Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships. Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization. Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork. Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team. Supports the goals, decisions and directives of Restaurant Management. Follows all POS comp procedures and cash handling procedures. Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement. Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results. Shift Manager Requirements Must be 18 years of age Must have High school diploma or equivalent Must have the ability to lift and/or move up to 40 lbs. comfortably Able to stand for long periods of time, bend, and stoop Comfortable working occasionally in walk-in coolers and freezers Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus. Ability to operate a computer and/or Cash register. Must be able to work around heat and work in close quarters with others as well as handle various cleaning products. Willing to cross-train on various positions within the restaurant Job Type: Full-time or Part-time with flexible scheduling
    $26k-34k yearly est. 5d ago
  • Shift Leader

    Hardee's-Billings, Mt

    Shift supervisor job in Billings, MT

    The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Consistently provides a quality product and customer service experience that delivers total customer satisfaction Strives to improve the skills and performance of all Crew Persons Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities Complies with all Company policies and procedures regarding business and personnel practices ▪ Models and encourages Company shared values Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external) Attends training to remain current on industry trends Participates in company meetings, webinars and conference calls Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management High School Diploma/General Equivalency Diploma (GED) required ▪ Must have excellent planning and time management skills Must have team building skills Must have investigative and problem solving skills Must have ability to troubleshoot cash handling problems Must have reliable personal transportation, a valid driver's license and proof of insurance Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant's needs and maintains an open door policy Bi-lingual skills a plus Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results WORK ENVIRONMENT Fast paced environment working with kitchen equipment in tight quarters PHYSICAL DEMANDS Stand for long periods of time Bend and stoop Work around heat Able to lift 50 - 75 lbs. comfortably ▪ Work with various cleaning products Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $26k-34k yearly est. 7d ago
  • Pizza Shift Leader - Papa Johns

    Papa John's-Dough Nation

    Shift supervisor job in Billings, MT

    Job DescriptionPapa Johns is Hiring Shift Leaders! Join Our Winning Team! Invest in Your Future with Dough & Degrees! At Papa Johns, we believe in your growth and development. Inquire about our Dough & Degrees program during your interview! Part of your college degree could be PAID FOR while you lead our pizza team to success!Our Secret Ingredient: YOU! Like our delicious toppings, our employees are diverse yet come together to create the ultimate pizza experience. Join us as we make Papa Johns even "better"! Enjoy the Perks of Being a Papa Johns Shift Leader: - Flexibility - We Understand Your Life Outside of Work. - Career Growth - 89% of Our Promotions Come from Within!- Competitive Pay - Combination of hourly wages + tips - Employee Discount - 50% OFF All Products Qualities We Seek: - Motivated to Lead and Inspire.- Excellent People Skills and Team-Building Abilities.- Customer Service Focused - Delivering Happiness, One Pizza at a Time!- Business Savvy - Drive to Increase Profits and Success.Requirements to Rise as a Shift Leader:- Manage Store Cash- Ensure Proper Inventory Levels to Minimize Loss.- Maintain a Clean, Safe, and Organized Restaurant.- Adhere to Safety and Security Standards.- Reliable Transportation for Work.- Lead and Motivate Your Team to Success.- Train and Promote Quality Standards to Team Members.- Address Customer Concerns Promptly and Professionally. Apply Now and Ignite Your Success as a Papa Johns Shift Leader! The wage range for this position includes average tip amounts.It is the policy of Papa Johns to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
    $26k-34k yearly est. 10d ago
  • shift supervisor - Store# 28060, BILLINGS - MAIN STREET

    Starbucks 4.5company rating

    Shift supervisor job in Billings, MT

    Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits. Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or ***************.
    $29k-35k yearly est. 42d ago
  • Restaurant Shift Supervisor

    Perkins 4.0company rating

    Shift supervisor job in Billings, MT

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Parental leave Training & development Vision insurance Wellness resources BE A PART OF OUR SUCCESS! Educational Assistance with DeVry University with complimentary laptop** Immediate Family Members are also eligible Competitive Pay with Service Award Incentive Get paid daily through Daily Pay! Comprehensive Health Benefits including Medical, Dental, Vision, and more!*** 401(k) retirement savings with company match Flexible Schedule All you can eat pancakes + meal discounts! Employee Discount Program Development Pathway: Step by step process to grow your career 3 College Credits hours for completing manager training**** Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: Ensures that all guests are properly greeted, seated, and served. Accountable for proper resolution of all guest complaints. Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. Trains employees during shift to guarantee proper and productive performance. Takes responsibility and verifies that all menu items are prepared and served according to standards. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls. Qualifications: Basic skills such as sanitation, safety, and customer service taught through in-house training Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register Must be able to communicate clearly Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: Must have high level of mobility/flexibility Must be able to work irregular hours under heavy stress/pressure during peak times Must possess a high level of coordination Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet Must be able to fit through an opening 30” wide Requires frequent reaching, bending, pushing and pulling Exposure to heat, steam, smoke, cold and odors Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required. Compensation: $15.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
    $15-20 hourly Auto-Apply 14d ago

Learn more about shift supervisor jobs

How much does a shift supervisor earn in Billings, MT?

The average shift supervisor in Billings, MT earns between $27,000 and $42,000 annually. This compares to the national average shift supervisor range of $26,000 to $44,000.

Average shift supervisor salary in Billings, MT

$34,000

What are the biggest employers of Shift Supervisors in Billings, MT?

The biggest employers of Shift Supervisors in Billings, MT are:
  1. Starbucks
  2. KFC
  3. Perkins Restaurant & Bakery
  4. Perkins Family Restaurants LP
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