How to Become a Shift Supervisor

To become an effective shift supervisor, start working on your leadership skills. Strong leadership includes being organized, communicating effectively, and having good time management skills. After all, taking on a shift supervisor role comes with a lot of moving parts.

Another skill of an effective shift supervisor requires excellent communication and interpersonal skills to effectively manage the employees on your team while also taking instruction from and communicating back to management.

Other important skills in becoming an effective shift supervisor include;

• Strong customer service attitude - while shift supervisor is a management position, few skills rank higher on the list of needs than a customer-centric attitude.

• Assertive decision-making - A key difference between a shift crew worker and a supervisor is the role of the leader in making decisions.

• Great interpersonal communication - In any leadership role, you need communication skills to delegate tasks, coach employees, invite feedback and listen to employee needs and concerns.

• Organization and precision - these are two key shift leader skills that come into play at businesses where record-keeping, maintaining supply inventories, or coordinating functional processes are necessary.

To become a shift supervisor at Starbucks, an applicant must have at least one year of customer service experience in retail or restaurants. Having at least six months of barista experience definitely helps when applying for a shift supervisor job at Starbucks.

After all, a Starbucks shift supervisor must have the ability to manage the work of others and learn quickly. This required strong communication and interpersonal skills are important in dealing with both customers and staff. Having some on-the-job experience in customer service is needed to properly develop these skills.

Shift supervisors at Starbucks stores assist the store manager during their scheduled shifts. This includes running the store during those shifts, helping baristas during busy times, training new employees, and delegating tasks.

Overall, a Starbucks shift supervisor should have the ability to remain calm and professional in difficult situations. The ability to multitask is also important, as a supervisor will deal with a number of different things during a shift. Decision-making skills are important as well.

Shift managers make $12.87 an hour ($26,000 a year). The range, however, can start as low as $7.83 an hour to as high as $21.15 an hour. Factors such as the type of company and location can all impact how much a shift manager can earn.

Examples of pay rates across companies for shift managers in the United States are:

• HMSHost - $17.54 per hour

• G4S - $17.45 per hour

• Allied Universal - $16.92 per hour

• Buffalo Wild Wings - $16.80 per hour

• Cleveland Cliffs Inc - $16.52 per hour

• Starbucks - $13.99 per hour

Highest-paying states for shift manager:

• New York - $37,439 a year ($18.00 an hour)

• New Jersey - $36,883 a year ($17.73 an hour)

• Maine - $36,870 a year ($17.73 an hour)

• Washington - $36,718 a year ($17.65 an hour)

• Delaware - $35,721 a year ($17.17 an hour)

Lowest paying states for shift managers:

• Utah - $21,810 a year ($10.49 an hour)

• North Dakota - $24,086 a year ($11.58 an hour)

• Wyoming - $24,496 a year ($11.78 an hour)

• Kansas - $24,587 a year ($11.82 an hour)

• Arkansas - $24,923 a year ($11.98 an hour)

No, a shift supervisor is not a manager. A supervisor is an individual who makes decisions approved by the manager. They work alongside employees to ensure they perform tasks that align with the goals managers set.

While managers typically play a more strategic role in a company by making decisions, setting goals, and overseeing the success of a team, supervisors are responsible for administering tasks and ensuring they are done properly and on time. In this article, we'll explore the roles of both managers and supervisors and the main differences between these roles.

Job duties for shift supervisors may include:

• Creating performance goals and setting deadlines.

• Overseeing workflow

• Coach employees by giving them constructive feedback.

• Addressing inquiries and complaints from customers

• Keeping track of employee's schedules and maintaining personnel records

• Gathering and submitting performance reports to the department manager

• Helping to train new employees while adhering to company policies

Job duties for managers may include:

• Organizing the company's management structure to streamline workflow,

• Collaborating with the human resources department to identify, interview and hire employees

• Instructing employees while following company guidelines in the employee handbook

• Organizing training and professional development

• Evaluating employee performance by using a performance management system

• Delegating tasks to employees and giving feedback regularly on their performance

• Providing work schedules to employees

A supervisor job description is maintaining staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

Supervisor Job Responsibilities:

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.

• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

• Accomplishes staff job results by coaching, counseling, and disciplining employees.

• Plans, monitors, and appraises job results.

• Conducts training.

• Implements and enforces systems, policies, and procedures.

• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.

• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.

• Provides quality service by enforcing quality and customer service standards.

• Contributes to team effort by accomplishing related results as needed.

What makes a good shift supervisor is leadership skills, effective communication, and interpersonal skills. In particular, possessing excellent leadership skills like decision-making, communication, interpersonal skills, motivation, and goal-setting are as well important in this role.

In addition, strong problem-solving skills and exceptional organization and time management abilities are also key.

Other important skills in becoming a good shift supervisor include;

• Strong customer service attitude - while shift supervisor is a management position, few skills rank higher on the list of needs than a customer-centric attitude.

• Assertive decision-making - A key difference between a shift crew worker and a supervisor is the role of the leader in making decisions

• Great interpersonal communication - in any leadership role, you need communication skills to delegate tasks, coach employees, invite feedback and listen to employee needs and concerns.

• Organization and precision - these are two key shift leader skills that come into play at businesses where record-keeping, maintaining supply inventories, or coordinating functional processes are necessary.