What is a Shift Supervisor

Show me the money! As shift supervisor, it's your duty to count the money in the cash drawer (sometimes several times a day) to make sure your team is staying on track. But that's not all.

During your day, you get to be in charge of the team. You'll be in charge of telling employees where they'll be working and making sure that everyone shows up to their shift. In other words, you are the team leader. If you jump off a bridge, so does everyone else.

Before you jump off the bridge, you should know that you'll probably only be working 30-40 hours a week. Which isn't that bad. Sure, it's not retirement, but you got to have something to pay the bills. And this sure will get the job done.

There is more than meets the eye when it comes to being a Shift Supervisor. For example, did you know that they make an average of $16.04 an hour? That's $33,367 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 38,500 job opportunities across the U.S.

What Does a Shift Supervisor Do

There are certain skills that many Shift Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Detail oriented and Physical stamina.

Learn more about what a Shift Supervisor does

How To Become a Shift Supervisor

If you're interested in becoming a Shift Supervisor, one of the first things to consider is how much education you need. We've determined that 39.6% of Shift Supervisors have a bachelor's degree. In terms of higher education levels, we found that 3.2% of Shift Supervisors have master's degrees. Even though some Shift Supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Shift Supervisor. When we researched the most common majors for a Shift Supervisor, we found that they most commonly earn Bachelor's Degree degrees or High School Diploma degrees. Other degrees that we often see on Shift Supervisor resumes include Associate Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Shift Supervisor. In fact, many Shift Supervisor jobs require experience in a role such as Cashier. Meanwhile, many Shift Supervisors also have previous career experience in roles such as Sales Associate or Assistant Manager.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. PLS Jobs (327)
  2. The Coffee Bean & Tea Leaf Jobs (405)
  3. CVS Health Jobs (10,904)
  4. Rite Aid Jobs (4,933)
  5. Starbucks Jobs (15,694)
Average Salary
$33,367
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
276,072
Job Openings
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Average Salary for a Shift Supervisor

Shift Supervisors in America make an average salary of $33,367 per year or $16 per hour. The top 10 percent makes over $44,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$33,367
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12 Shift Supervisor Resume Examples

Learn How To Write a Shift Supervisor Resume

At Zippia, we went through countless Shift Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Shift Supervisor Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. PLS Jobs (327)
  2. The Coffee Bean & Tea Leaf Jobs (405)
  3. CVS Health Jobs (10,904)
  4. Rite Aid Jobs (4,933)
  5. Starbucks Jobs (15,694)

Choose From 10+ Customizable Shift Supervisor Resume templates

Zippia allows you to choose from different easy-to-use Shift Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Shift Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Shift Supervisor Demographics

Shift Supervisor Gender Statistics

female

50.9 %

male

49.1 %

Shift Supervisor Ethnicity Statistics

White

65.4 %

Hispanic or Latino

16.4 %

Black or African American

8.8 %

Shift Supervisor Foreign Languages Spoken Statistics

Spanish

66.9 %

French

8.7 %

German

3.9 %
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Shift Supervisor Education

Shift Supervisor Majors

24.6 %

Shift Supervisor Degrees

Bachelors

39.6 %

High School Diploma

25.3 %

Associate

23.2 %

Top Colleges for Shift Supervisors

1. SUNY College of Technology at Delhi

Delhi, NY • Private

In-State Tuition
$8,360
Enrollment
3,142

2. SUNY Farmingdale

Farmingdale, NY • Private

In-State Tuition
$8,306
Enrollment
9,394

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Georgia

Athens, GA • Private

In-State Tuition
$11,830
Enrollment
29,474

5. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

6. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

7. Baylor University

Waco, TX • Private

In-State Tuition
$45,542
Enrollment
14,159

8. SUNY College of Technology at Alfred

Alfred, NY • Private

In-State Tuition
$8,570
Enrollment
3,721

9. Syracuse University

Syracuse, NY • Private

In-State Tuition
$51,853
Enrollment
14,759

10. Ball State University

Muncie, IN • Private

In-State Tuition
$9,896
Enrollment
15,529
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Top Skills For a Shift Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.4% of Shift Supervisors listed Communication on their resume, but soft skills such as Communication skills and Detail oriented are important as well.

  • Communication, 19.4%
  • Store Management, 16.7%
  • Company Policies, 10.0%
  • Safe Environment, 7.3%
  • Loss Prevention, 6.4%
  • Other Skills, 40.2%

Best States For a Shift Supervisor

Some places are better than others when it comes to starting a career as a Shift Supervisor. The best states for people in this position are Washington, California, Oregon, and Hawaii. Shift Supervisors make the most in Washington with an average salary of $44,863. Whereas in California and Oregon, they would average $42,274 and $41,903, respectively. While Shift Supervisors would only make an average of $38,090 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Shift Supervisor Jobs:
14,072
Highest 10% Earn:
$61,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Michigan

Total Shift Supervisor Jobs:
3,961
Highest 10% Earn:
$45,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Shift Supervisor Jobs:
2,677
Highest 10% Earn:
$68,000
Location Quotient:
0.83
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Shift Supervisors

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Top Shift Supervisor Employers

Most Common Employers For Shift Supervisor

RankCompanyZippia ScoreAverage Shift Supervisor SalaryAverage Salary
1$37,746
2$36,974
3$36,954
4$35,926
5$32,700
6$31,911

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Becoming a Shift Supervisor FAQs

How can I become an effective shift supervisor?

To become an effective shift supervisor, start working on your leadership skills. Strong leadership includes being organized, communicating effectively, and having good time management skills. After all, taking on a shift supervisor role comes with a lot of moving parts.

Another skill of an effective shift supervisor requires excellent communication and interpersonal skills to effectively manage the employees on your team while also taking instruction from and communicating back to management.

Other important skills in becoming an effective shift supervisor include;

  • Strong customer service attitude - while shift supervisor is a management position, few skills rank higher on the list of needs than a customer-centric attitude.

  • Assertive decision-making - A key difference between a shift crew worker and a supervisor is the role of the leader in making decisions.

  • Great interpersonal communication - In any leadership role, you need communication skills to delegate tasks, coach employees, invite feedback and listen to employee needs and concerns.

  • Organization and precision - these are two key shift leader skills that come into play at businesses where record-keeping, maintaining supply inventories, or coordinating functional processes are necessary.

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How long do you have to work at Starbucks to become a shift supervisor?

To become a shift supervisor at Starbucks, an applicant must have at least one year of customer service experience in retail or restaurants. Having at least six months of barista experience definitely helps when applying for a shift supervisor job at Starbucks.

After all, a Starbucks shift supervisor must have the ability to manage the work of others and learn quickly. This required strong communication and interpersonal skills are important in dealing with both customers and staff. Having some on-the-job experience in customer service is needed to properly develop these skills.

Shift supervisors at Starbucks stores assist the store manager during their scheduled shifts. This includes running the store during those shifts, helping baristas during busy times, training new employees, and delegating tasks.

Overall, a Starbucks shift supervisor should have the ability to remain calm and professional in difficult situations. The ability to multitask is also important, as a supervisor will deal with a number of different things during a shift. Decision-making skills are important as well.

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How much do shift managers make?

Shift managers make $12.87 an hour ($26,000 a year). The range, however, can start as low as $7.83 an hour to as high as $21.15 an hour. Factors such as the type of company and location can all impact how much a shift manager can earn.

Examples of pay rates across companies for shift managers in the United States are:

  • HMSHost - $17.54 per hour

  • G4S - $17.45 per hour

  • Allied Universal - $16.92 per hour

  • Buffalo Wild Wings - $16.80 per hour

  • Cleveland Cliffs Inc - $16.52 per hour

  • Starbucks - $13.99 per hour

Highest-paying states for shift manager:

  • New York - $37,439 a year ($18.00 an hour)

  • New Jersey - $36,883 a year ($17.73 an hour)

  • Maine - $36,870 a year ($17.73 an hour)

  • Washington - $36,718 a year ($17.65 an hour)

  • Delaware - $35,721 a year ($17.17 an hour)

Lowest paying states for shift managers:

  • Utah - $21,810 a year ($10.49 an hour)

  • North Dakota - $24,086 a year ($11.58 an hour)

  • Wyoming - $24,496 a year ($11.78 an hour)

  • Kansas - $24,587 a year ($11.82 an hour)

  • Arkansas - $24,923 a year ($11.98 an hour)

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Is a shift supervisor a manager?

No, a shift supervisor is not a manager. A supervisor is an individual who makes decisions approved by the manager. They work alongside employees to ensure they perform tasks that align with the goals managers set.

While managers typically play a more strategic role in a company by making decisions, setting goals, and overseeing the success of a team, supervisors are responsible for administering tasks and ensuring they are done properly and on time. In this article, we'll explore the roles of both managers and supervisors and the main differences between these roles.

Job duties for shift supervisors may include:

  • Creating performance goals and setting deadlines.

  • Overseeing workflow

  • Coach employees by giving them constructive feedback.

  • Addressing inquiries and complaints from customers

  • Keeping track of employee's schedules and maintaining personnel records

  • Gathering and submitting performance reports to the department manager

  • Helping to train new employees while adhering to company policies

Job duties for managers may include:

  • Organizing the company's management structure to streamline workflow,

  • Collaborating with the human resources department to identify, interview and hire employees

  • Instructing employees while following company guidelines in the employee handbook

  • Organizing training and professional development

  • Evaluating employee performance by using a performance management system

  • Delegating tasks to employees and giving feedback regularly on their performance

  • Providing work schedules to employees

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What is a supervisor job description?

A supervisor job description is maintaining staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

Supervisor Job Responsibilities:

  • Accomplishes department objectives by supervising staff and organizing and monitoring work processes.

  • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

  • Accomplishes staff job results by coaching, counseling, and disciplining employees.

  • Plans, monitors, and appraises job results.

  • Conducts training.

  • Implements and enforces systems, policies, and procedures.

  • Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

  • Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.

  • Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.

  • Provides quality service by enforcing quality and customer service standards.

  • Contributes to team effort by accomplishing related results as needed.

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What makes a good shift supervisor?

What makes a good shift supervisor is leadership skills, effective communication, and interpersonal skills. In particular, possessing excellent leadership skills like decision-making, communication, interpersonal skills, motivation, and goal-setting are as well important in this role.

In addition, strong problem-solving skills and exceptional organization and time management abilities are also key.

Other important skills in becoming a good shift supervisor include;

  • Strong customer service attitude - while shift supervisor is a management position, few skills rank higher on the list of needs than a customer-centric attitude.

  • Assertive decision-making - A key difference between a shift crew worker and a supervisor is the role of the leader in making decisions

  • Great interpersonal communication - in any leadership role, you need communication skills to delegate tasks, coach employees, invite feedback and listen to employee needs and concerns.

  • Organization and precision - these are two key shift leader skills that come into play at businesses where record-keeping, maintaining supply inventories, or coordinating functional processes are necessary.

Learn more about this question

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