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Shift supervisors are responsible for the employees assigned to the shift that they are handling. Shift supervisors ensure that the employees who were expected to report to work at the specific shift came in. They also ensure that the employees are doing their jobs while at work. Shift supervisors are expected to ensure that employees are really working during working hours and properly delegate work. Shift supervisors ensure that the employees are productive and efficient in their jobs. They are expected to provide coaching and guidance so that the employees will be able to reach the goals assigned to the work team.

Shift Supervisor Responsibilities

Here are examples of responsibilities from real shift supervisor resumes representing typical tasks they are likely to perform in their roles.

  • Content include math skills, how to manage a monthly budget, job searches, and managing a home.
  • Manage a team of energy consultants in daily production, SPH (sales per hr.
  • Evaluate daily job objectives and utilize knowledge of math, physics, and engineering to achieve the desired results.
  • Manage a part-time managerial shift supervisor position that require daily bookkeeping in POS system.
  • Prepare overall security plans and manage security operations of organization, including assignments, staffing and payroll.
  • Carry out administrative functions including tracking ordering and managing inventory, and support the manager in monitoring store security and cleanliness.
  • Work grill, fryers, food prep.
  • Set up and operate various rakes both CNC and manually operate.
  • Certify in CPR, first aid and have food handler's permit.
  • Set up and operate CNC folding machines (RAS) and shears.
  • Brew coffees, stock bakery, prepare back-up items as needed throughout the day.
  • Prepare specialty beverages in a limit amount of time (espresso, coffee, smoothies, etc.
  • prepare and serve a variety of health foods including sandwiches and omelets and fresh fruit and vegetable juices including smoothies.
  • Gain transitional knowledge and skil at working heavy machinery including forklifts, electric ladders, order pickers and electric pallet jack.
  • Complete all require training ServSafe certification.

Shift Supervisor Skills and Personality Traits

We calculated that 19% of Shift Supervisors are proficient in Cash Handling, Store Operations, and Store Management. They’re also known for soft skills such as Communication skills, Detail oriented, and Physical stamina.

We break down the percentage of Shift Supervisors that have these skills listed on their resume here:

  • Cash Handling, 19%

    Cash handling procedures, assist store manager with accounting responsibilities and demonstrating clear communication skills with all customers and partner interactions.

  • Store Operations, 9%

    Managed and coordinated store operations while assisting customers in a timely and effective manner in a fast paced environment.

  • Store Management, 9%

    Supervised store team and effectively communicated between store management and teams to provide exceptional customer service.

  • Loss Prevention, 7%

    Reviewed employee transaction report to identify internal theft and reported employees to the Loss Prevention Manager for further investigation before termination.

  • Food Products, 7%

    Provided quality beverages and food products consistently for all customers in adherence with all recipes and presentation guidelines.

  • Cash Flow, 5%

    Determined peak profitability of seasonal demand products by calculating cash flows.

"cash handling," "store operations," and "store management" aren't the only skills we found shift supervisors list on their resumes. In fact, there's a whole list of shift supervisor responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for a shift supervisor to have. According to a shift supervisor resume, "food service managers must give clear orders to staff and be able to communicate effectively with employees and customers." Shift supervisors are able to use communication skills in the following example we gathered from a resume: "attended monthly classes to enhance loss prevention skills, management skills, management style, and communication skills. "
  • Another commonly found skill for being able to perform shift supervisor duties is the following: detail oriented. According to a shift supervisor resume, "managers deal with many different types of activities." Check out this example of how shift supervisors use detail oriented: "submitted weekly reports to store management detailing theft and overall inventory. "
  • Physical stamina is also an important skill for shift supervisors to have. This example of how shift supervisors use this skill comes from a shift supervisor resume, "managers, especially those who run their own restaurant, often work long shifts and sometimes spend entire evenings on their feet helping to serve customers." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "inventory control loss prevention-timely identification of shop lifters, notifying law enforcement merchandising pharmacy trained physical requirements included unloading trucks weekly"
  • A shift supervisor responsibilities sometimes require "business skills." The responsibilities that rely on this skills are shown by this resume excerpt: "food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business" This resume example shows how this skill is used by shift supervisors: "devise policies and procedures regarding areas such as business continuity planning, loss prevention and fraud prevention, and privacy. "
  • As part of the shift supervisor description, you might find that one of the skills that might be helpful to the job is "customer-service skills." A shift supervisor resume included this snippet: "food service managers must be courteous and attentive when dealing with patrons" This skill could be useful in this scenario: "reduced shrink by utilizing customer service and loss prevention experience. "
  • While "leadership skills" is listed last on this skills list, don't underestimate its importance to shift supervisor responsibilities. The skill is described by this resume snippet, "managers must establish good working relationships to maintain a productive work environment" Here is an example of how this skill is used, "provided leadership over partners in order to ensure effective store operations. "
  • See the full list of shift supervisor skills.

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    What Night Shift Managers Do

    A night shift manager is an executive professional who is responsible for supervising night shift production to ensure that optimal customer services and cost objectives are met. Night shift managers must ensure that federal safety standards and environmental disposal protocols are followed by their employees. They are required to train new employees on all job functions such as inventory management, customer service, and maintenance. Night shift managers must also complete audits of inventory, bank deposits, and withdrawals.

    We looked at the average shift supervisor annual salary and compared it with the average of a night shift manager. Generally speaking, night shift managers receive $436 lower pay than shift supervisors per year.

    Even though shift supervisors and night shift managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require store operations, loss prevention, and food products in the day-to-day roles.

    As far as similarities go, this is where it ends because a shift supervisor responsibility requires skills such as "cash handling," "store management," "cash flow," and "punctuality." Whereas a night shift manager is skilled in "strong work ethic," "hr," "night shifts," and "quality products." So if you're looking for what truly separates the two careers, you've found it.

    Night shift managers tend to make the most money in the technology industry by averaging a salary of $34,347. In contrast, shift supervisors make the biggest average salary of $39,059 in the manufacturing industry.

    Night shift managers tend to reach similar levels of education than shift supervisors. In fact, night shift managers are 0.7% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

    What Are The Duties Of a Shift Lead Manager?

    A shift lead manager is an employee who is responsible for supervising the daily activities of a store, particularly in creating schedules and assigning them to staff members. Shift lead managers are required to monitor the team's performance and manage the requests of employees. They must open registers and close them by the end of the day and prepare cash to be deposited. Shift lead managers are also required to handle customer issues and report them to the management during the shift.

    The next role we're going to look at is the shift lead manager profession. Typically, this position earns a higher pay. In fact, they earn a $406 higher salary than shift supervisors per year.

    Not everything about these jobs is different. Take their skills, for example. Shift supervisors and shift lead managers both include similar skills like "store operations," "loss prevention," and "food safety" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that shift supervisor responsibilities requires skills like "cash handling," "store management," "food products," and "cash flow." But a shift lead manager might use skills, such as, "management," "daily sales," "food cost," and "excellent guest."

    On the topic of education, shift lead managers earn similar levels of education than shift supervisors. In general, they're 1.1% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

    How a Shift Manager Compares

    Shift managers are employees assigned to oversee the operations of the business during a specific time or work shift. They manage the employees assigned in a particular shift and ensure that the employees are working on their specific tasks. They also ensure that the needed manpower is met. Shift managers are also in charge of checking the sales, ensuring that the finances are properly balanced, and maintaining records during the work shift. They also respond to any challenges that may occur during the time period. Shift managers should have good organization skills, decision-making skills, and interpersonal skills.

    The third profession we take a look at is shift manager. On an average scale, these workers bring in lower salaries than shift supervisors. In fact, they make a $2,031 lower salary per year.

    Using shift supervisors and shift managers resumes, we found that both professions have similar skills such as "cash handling," "store operations," and "food products," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from shift supervisors resumes, they are more likely to have skills like "store management," "loss prevention," "cash flow," and "punctuality." But a shift manager might have skills like "management," "help support," "excellent interpersonal," and "excellent guest."

    Interestingly enough, shift managers earn the most pay in the retail industry, where they command an average salary of $31,448. As mentioned previously, shift supervisors highest annual salary comes from the manufacturing industry with an average salary of $39,059.

    Shift managers are known to earn similar educational levels when compared to shift supervisors. Additionally, they're 1.2% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.

    Description Of a Case Manager Supervisor

    The job of case manager supervisors is to supervise case managers in clinical healthcare facilities or social work organizations. They usually work for organizations providing services for people with disabilities, the homeless, and other people in need. Their roles and responsibilities include maintaining client files, coordinating available services, and supporting and monitoring the case management staff's performance. To be a case manager supervisor, you should be compassionate, have a critical thinking mind, and leadership and communication skills. You also need to be able to adapt to every situation.

    Now, we'll look at case manager supervisors, who generally average a higher pay when compared to shift supervisors annual salary. In fact, the difference is about $16,882 per year.

    While their salaries may vary, shift supervisors and case manager supervisors both use similar skills to perform their jobs. Resumes from both professions include skills like "store operations," "customer complaints," and "cash registers. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a shift supervisor might have more use for skills like "cash handling," "store management," "loss prevention," and "food products." Meanwhile, some case manager supervisors might include skills like "mental health," "substance abuse," "community resources," and "crisis intervention" on their resume.

    Case manager supervisors earn a higher salary in the non profits industry with an average of $64,323. Whereas, shift supervisors earn the highest salary in the manufacturing industry.

    In general, case manager supervisors reach higher levels of education when compared to shift supervisors resumes. Case manager supervisors are 5.5% more likely to earn their Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.

    What a Shift Supervisor Does FAQs

    How Much Do Shift Managers Make?

    Shift managers make $12.87 an hour ($26,000 a year). The range, however, can start as low as $7.83 an hour to as high as $21.15 an hour. Factors such as the type of company and location can all impact how much a shift manager can earn.

    Is A Shift Supervisor A Manager?

    No, a shift supervisor is not a manager. A supervisor is an individual who makes decisions approved by the manager. They work alongside employees to ensure they perform tasks that align with the goals managers set.

    What Is A Supervisor Job Description?

    A supervisor job description is maintaining staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

    Supervisor Job Responsibilities:

    • Accomplishes department objectives by supervising staff and organizing and monitoring work processes.

    • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

    • Accomplishes staff job results by coaching, counseling, and disciplining employees.

    • Plans, monitors, and appraises job results.

    • Conducts training.

    • Implements and enforces systems, policies, and procedures.

    • Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

    • Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.

    • Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.

    • Provides quality service by enforcing quality and customer service standards.

    • Contributes to team effort by accomplishing related results as needed.

    What Makes A Good Shift Supervisor?

    What makes a good shift supervisor is leadership skills, effective communication, and interpersonal skills. In particular, possessing excellent leadership skills like decision-making, communication, interpersonal skills, motivation, and goal-setting are as well important in this role.

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