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Shipping agent skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical shipping agent skills. We ranked the top skills for shipping agents based on the percentage of resumes they appeared on. For example, 11.5% of shipping agent resumes contained international orders as a skill. Continue reading to find out what skills a shipping agent needs to be successful in the workplace.

15 shipping agent skills for your resume and career

1. International Orders

Here's how shipping agents use international orders:
  • Created system for processing international orders that increased efficiency and reduced calculation errors.
  • Enter product information from domestic and international orders using company's system format.

2. Inventory Control

Here's how shipping agents use inventory control:
  • Managed data entry in shipping department * Oversaw inventory control and record keeping * Product Distribution * Credit reconciliation
  • Inventory control and general warehouse maintenance.

3. Inbound Calls

Here's how shipping agents use inbound calls:
  • Receive inbound calls, create accurate and efficient order entries.
  • Take inbound calls to assist customers with the tracking of packages, re-routing packages, and de-escalate escalated calls.

4. Dangerous Goods

Here's how shipping agents use dangerous goods:
  • Provided weekend Stockroom duties and held a Hazardous and Dangerous Goods Shipping Certificate.
  • Certified Dangerous Goods, Forklift driver license, shipping and receiving cargo

5. Cargo Operations

Here's how shipping agents use cargo operations:
  • Work with terminals to perform cargo operations properly.

6. UPS Packages

Here's how shipping agents use ups packages:
  • Tracked and Shipped out UPS Packages.

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7. Purchase Orders

Here's how shipping agents use purchase orders:
  • Unloaded trucks to verify that all material was received according to purchase order number Input data into inventory logs using Oracle.
  • Received shipments on purchase orders and unloaded all inbound shipments from carriers.

8. Customer Orders

Here's how shipping agents use customer orders:
  • Handled jewelry and processed customer orders.
  • Picked customer orders for shipment, ensuring correct number and type of product is loaded and shipped.

9. RF

Here's how shipping agents use rf:
  • Utilize computer interface and RF hand scanner based technology to interact directly with warehouse management system.
  • Utilized RF scanner device to identify products received and damaged merchandise.

10. Forwarders

Here's how shipping agents use forwarders:
  • Scheduled bookings with freight forwarders for an international shipping company.
  • Acted as a liaison with forwarders, brokers, and shippers to facilitate accurate and timely delivery of shipments.

11. Airway

Here's how shipping agents use airway:
  • Prepare and process Airway Bills, Certificates of Origin, Shipper's Export Declarations, and Customs Invoices.
  • Write cargo being carried on airway bill.

12. Fed-Ex

Here's how shipping agents use fed-ex:
  • Process shipments using Fed-Ex and UPS online software.
  • Utilized Fed-Ex internet shipping manifest system to ship product to domestic and international customers.

13. Customer Complaints

Here's how shipping agents use customer complaints:
  • Escalated and documented customer complaints and concerns to management.
  • Ensured proper billing for revenue generation and responsible for fielding all customer complaints/issues.

14. Delivery Schedules

Delivery schedules are general agreements between a buyer and provider that schedule when and how often a delivery will be made. Depending on the products and how much is being sold, a buyer may have more control over the delivery schedule. While the frequency of deliveries may change, the merchandise volume is typically consistent.

Here's how shipping agents use delivery schedules:
  • Supervised the storage and subsequent delivery schedules of fresh citrus to their appropriate destination.
  • Handled delivery schedules such as Food, Fuel, and Personnel Transfers.

15. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how shipping agents use ltl:
  • Experience negotiating sizable LTL carrier discounts impacting bottom line department performance.
  • Create load paperwork for outbound loads, receive in inbound material, submit COD payments, coordinate pickups for LTL carriers.
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List of shipping agent skills to add to your resume

Shipping agent skills

The most important skills for a shipping agent resume and required skills for a shipping agent to have include:

  • International Orders
  • Inventory Control
  • Inbound Calls
  • Dangerous Goods
  • Cargo Operations
  • UPS Packages
  • Purchase Orders
  • Customer Orders
  • RF
  • Forwarders
  • Airway
  • Fed-Ex
  • Customer Complaints
  • Delivery Schedules
  • LTL
  • Hazardous Materials
  • DHL
  • Space Availability
  • Coast Guard
  • AES
  • Update Inventory
  • USPS
  • FDA
  • Track Inventory
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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