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What does a shipping associate do?

Updated January 8, 2025
7 min read
What does a shipping associate do

Shipping associates prepare, package, and ship items ordered through digital channels. They must ensure goods are packaged to minimize risk of damages. They maintain ingoing and outgoing shipments and prepare shipping labels.

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Shipping associate responsibilities

Here are examples of responsibilities from real shipping associate resumes:

  • Pick up mail and packages from USPS facilities.
  • Pick up & deliver mail to & from USPS processing center.
  • Create bill of ladings for LTL shipments for both international and domestic.
  • Develop a working knowledge of WMS systems to research inventory or print bills of lading.
  • Prepare paperwork & make pick-up arrangements for shipments to be transport by way of LTL trucks.
  • Gain basic understating of logistics and large-scale management.
  • Experience in shrink wrapping pallets to ensure security during transportation.
  • Perform consistently accurate carton counts, verify and enter quantity information into WMS.
  • Supervise all supply-chain management operations, including forecasting, sourcing, procurement, pricing, conversion, distribution and logistics.
  • Receive products from UPS/Fed-Ex for incoming products and provide correct documentation to them.
  • Ship loans electronically to FANNIEMAE, FREDDIEMAC, once loan is purchased, as well as FHA connection to insure loans.
  • Prepare shipments for postal/commercial conveyance.

Shipping associate skills and personality traits

We calculated that 12% of Shipping Associates are proficient in Pallets, Customer Service, and Phone Calls. They’re also known for soft skills such as Communication skills, Customer-service skills, and Detail oriented.

We break down the percentage of Shipping Associates that have these skills listed on their resume here:

  • Pallets, 12%

    Experienced in shrink wrapping pallets to ensure security during transportation.

  • Customer Service, 9%

    Deliver outstanding customer service through transactions and assist customers with any questions or problems encountered in a timely and professional manner.

  • Phone Calls, 7%

    Maintained client relations through phone calls and emails to resolve issues and confirm processed orders.

  • Math, 7%

    Detail oriented & strong math skills.

  • Safety Procedures, 6%

    Execute housekeeping duties and initiate and implement safety procedures and standards throughout the warehouse.

  • WMS, 6%

    Pulled Oracle EBS reports; answered phones, checked in drivers, and entered loads into WMS system.

"pallets," "customer service," and "phone calls" are among the most common skills that shipping associates use at work. You can find even more shipping associate responsibilities below, including:

Communication skills. One of the key soft skills for a shipping associate to have is communication skills. You can see how this relates to what shipping associates do because "material recording clerks are frequently in contact with suppliers, vendors, or managers and need to convey their company’s needs effectively." Additionally, a shipping associate resume shows how shipping associates use communication skills: "lay off due to catastrophic fire) data entry, shipping and invoicing product, customer communication/services. "

Customer-service skills. Another soft skill that's essential for fulfilling shipping associate duties is customer-service skills. The role rewards competence in this skill because "material recording clerks may interact with customers in order to respond to problems or complaints." According to a shipping associate resume, here's how shipping associates can utilize customer-service skills in their job responsibilities: "processed and shipped hazmat orders to customer specifications. "

Detail oriented. shipping associates are also known for detail oriented, which are critical to their duties. You can see how this skill relates to shipping associate responsibilities, because "material and product inspecting clerks must pay attention to detail when checking items for defects, some of which are small and difficult to spot." A shipping associate resume example shows how detail oriented is used in the workplace: "receive dispatch note details and use a computer system to generate shipping labels. "

Math skills. For certain shipping associate responsibilities to be completed, the job requires competence in "math skills." The day-to-day duties of a shipping associate rely on this skill, as "material recording clerks may need to calculate shipping costs or take measurements." For example, this snippet was taken directly from a resume about how this skill applies to what shipping associates do: "team player more business for the companyskills usedlabel matching, boxing, packing, and shipping some mathematics. "

See the full list of shipping associate skills

The three companies that hire the most shipping associates are:

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Compare different shipping associates

Shipping associate vs. Receiver

A receiver is responsible for confirming receipt of items delivered from distribution centers to the warehouse. Receivers carefully evaluate order invoices, ensuring the correct quantity of the items, and inspect the merchandise for any possible mislabeling and defects. They also coordinate with the distributors for replacement and verifications concerning the delivery. A receiver must have excellent organizational and analytical skills, especially on billing discrepancies by utilizing specific shipping software to monitor the delivery activities.

The annual salary of receivers is $736 lower than the average salary of shipping associates.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both shipping associate and receiver positions are skilled in pallets, customer service, and basic math.

These skill sets are where the common ground ends though. The responsibilities of a shipping associate are more likely to require skills like "phone calls," "safety procedures," "pallet movers," and "safety rules." On the other hand, a job as a receiver requires skills like "ladders," "pet," "cleanliness," and "excellent interpersonal." As you can see, what employees do in each career varies considerably.

Receivers earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $33,859. On the other hand, shipping associates are paid more in the technology industry with an average salary of $35,522.The education levels that receivers earn slightly differ from shipping associates. In particular, receivers are 0.6% less likely to graduate with a Master's Degree than a shipping associate. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

Shipping associate vs. Warehouse receiving

The duties of a warehouse receiving worker include interacting with delivery couriers, such as DHL and FedEx/UPS, while generally simplifying the customer service delivery process. They are expected to closely inspect all goods and products for damages, verify the quantities of products ordered, and enter these into inventory using RF or WMS system. The responsibility of determining the designated method of shipment of products may also fall to them.

Warehouse receiving positions earn lower pay than shipping associate roles. They earn a $323 lower salary than shipping associates per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both shipping associates and warehouse receivings have skills such as "pallets," "basic math," and "math. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that shipping associate responsibilities requires skills like "customer service," "phone calls," "safety procedures," and "materials handling." But a warehouse receiving might use other skills in their typical duties, such as, "warehouse receiver," "purchase orders," "warehouse environment," and "osha."

On average, warehouse receivings earn a lower salary than shipping associates. Some industries support higher salaries in each profession. Interestingly enough, warehouse receivings earn the most pay in the transportation industry with an average salary of $33,909. Whereas shipping associates have higher pay in the technology industry, with an average salary of $35,522.In general, warehouse receivings achieve similar levels of education than shipping associates. They're 1.0% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

Shipping associate vs. Distribution clerk

A distribution clerk is in charge of processing and managing products for shipments and deliveries, ensuring efficiency and timeliness. They work at warehouse facilities responsible for monitoring shipments, participating in loading and unloading packages, and inspecting them to ensure their quality and quantity. They also process and pack items according to protocols, review documentation, keep records of transactions, and maintain work areas' cleanliness. Moreover, a distribution clerk may also perform clerical tasks such as managing calls and correspondence, arranging schedules, and preparing documents.

On average, distribution clerks earn lower salaries than shipping associates, with a $995 difference per year.By looking over several shipping associates and distribution clerks resumes, we found that both roles require similar skills in their day-to-day duties, such as "shipping receiving," "inventory control," and "materials handling." But beyond that, the careers look very different.

The required skills of the two careers differ considerably. For example, shipping associates are more likely to have skills like "pallets," "customer service," "basic math," and "phone calls." But a distribution clerk is more likely to have skills like "patients," "customer support," "purchase orders," and "pallet jack."

Distribution clerks earn the highest salary when working in the health care industry, where they receive an average salary of $34,032. Comparatively, shipping associates have the highest earning potential in the technology industry, with an average salary of $35,522.When it comes to education, distribution clerks tend to earn similar degree levels compared to shipping associates. In fact, they're 0.4% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.

Shipping associate vs. Receivables specialist

A receivables specialist is in charge of overseeing and processing account receivables, ensuring accuracy and timeliness. They typically perform bookkeeping tasks, update records and databases, reconcile accounts, and develop strategies to optimize collection procedures. They must also maintain streamlined and organized systems, addressing any issues and resolving them promptly and efficiently while adhering to the company's policies and regulations. Moreover, a receivables specialist must maintain an active communication line with staff for a smooth and efficient workflow.

Receivables specialists average a higher salary than the annual salary of shipping associates. The difference is about $1,568 per year.While both shipping associates and receivables specialists complete day-to-day tasks using similar skills like customer service, wms, and shipping receiving, the two careers vary in some skills.

Even though a few skill sets overlap between shipping associates and receivables specialists, there are some differences that are important to note. For one, a shipping associate might have more use for skills like "pallets," "basic math," "phone calls," and "math." Meanwhile, some responsibilities of receivables specialists require skills like "sales floor," "logistics," "cleanliness," and "excellent time management. "

In general, receivables specialists earn the most working in the automotive industry, with an average salary of $37,075. The highest-paying industry for a shipping associate is the technology industry.In general, receivables specialists hold similar degree levels compared to shipping associates. Receivables specialists are 0.6% more likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

Types of shipping associate

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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