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Shipping manager skills for your resume and career
15 shipping manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Inventory control/sales/customer service/order entry/invoicing/accounts payable and received.
- Identified and implemented improvements to warehouse processes and procedures for optimizing cost reductions, customer service, productivity and safety enhancements.
2. On-Time Delivery
On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.
- Confirmed customer focus in inventory management, on-time delivery, investigating order fulfillment, complaint resolution and customer visits as necessary.
- Developed Metrics to look at on-time delivery, build times and inventory management in areas of responsibility.
3. Logistics
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
- Direct inbound or outbound logistics operations including transportation, warehouse, safety and overall quality management and emphasis on cost-reduction.
- Directed 50 personnel in a logistics operation that coordinated 36K annual international and domestic shipments of personal and household items.
4. Shipping Receiving
- managed shipping receiving staff, approximately fifteen employees, clerks and fork truck operators.
- Supervised all warehouse, shipping receiving and inventory control activity to ensure that employee performance adhered to company policies and procedures.
5. Inventory Control
- Improved accuracy and established accountability for inventory control, customer invoicing, all returns or exchanges within policy and procedure guidelines.
- Manage fulfillment of customer product stored in our warehouse and insure accuracy of inventory counts with inventory control software.
6. ISO
- Established written departmental procedures and work instructions for ISO certification.
- Utilize ISO certified analysis to evaluate freight expenditures.
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- Received and processed purchase orders; Conducted inventory and replenished stock.
- Manage customer relationships from purchase order to delivery to ensure satisfaction.
8. Customer Orders
- Pulled customer orders, coordinated shipment of products, received fork lift certification for better organization of the warehouse
- Developed weekly/daily pack schedules by comparing open customer orders with on-hand inventory utilizing a per piece pack rate.
9. LTL
Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.
- Demonstrated financial reporting for LTL and small package department directed to accounting and specific management.
- Coordinated, arranged and schedule various LTL carriers, cranes, flatbeds or any necessary transportation arrangements for pick-ups and deliveries.
10. Outbound Shipments
- Schedule outbound shipments of customer priority ordered products manufactured at ATC facilities.
- Selected carriers for outbound shipments assured cost-efficiency and competence of third-party shippers.
11. Pallet Jack
- Assisted in unloading or shipping trucks which required heavy lifting of 75lbs or more also using forklift and pallet jack.
- Use of pallet jacks and forklift to load and unload trucks and move products around warehouse.
12. Warehouse Operations
Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.
- Ensured accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding warehouse operations.
- Work to improve warehouse operations by rotating inventory and addressing product return problems.
13. International Shipments
International shipping is the term used to describe the delivery of a single/ cluster of parcel deliveries in which the package is taken from one country and delivered in another. Since the sum of resources involved to obtain a parcel from one nation to another is more it results in international shipping to be more expensive than domestic deliveries.
- Detailed documentation and procedure for shipping of Domestic and International shipments.
- Completed all shipping documents for both domestic and international shipments.
14. Customer Satisfaction
- Created and implemented inventory management procedures to maximize profit, and streamlined shipping operations to minimize cost while maximizing customer satisfaction.
- Ensured customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
15. DHL
- Prepared domestic and international shipping documents and scheduled pickups for FedEx, UPS, DHL, and other carriers.
- Managed shipping department, used UPS, DHL, FED-EX, LTL& Bulk Shipments, domestic and international.
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List of shipping manager skills to add to your resume
The most important skills for a shipping manager resume and required skills for a shipping manager to have include:
- Customer Service
- On-Time Delivery
- Logistics
- Shipping Receiving
- Inventory Control
- ISO
- Purchase Orders
- Customer Orders
- LTL
- Outbound Shipments
- Pallet Jack
- Warehouse Operations
- International Shipments
- Customer Satisfaction
- DHL
- Fed-Ex
- USPS
- Cycle Counts
- WMS
- Inventory Management
- RF
- UPS Worldship
- Forwarders
- Cost Reduction
- BOL
- Hazmat
- Warehouse Inventory
- ERP
- Direct Reports
- Freight Forwarders
- Hazardous Materials
- QC
- Sales Orders
- Computer System
- Freight Carriers
- Customer Complaints
- International Orders
- Order Processing
- Freight Shipments
- Inventory Accuracy
- Production Schedules
- QuickBooks
- KPI
- EDI
- Outbound Freight
- Shipping Solutions
- EBay
- Customer Issues
- RMA
- NAFTA
Updated January 8, 2025
