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Shipping supervisor skills for your resume and career
15 shipping supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Communicate with staff on processing inventory and ensures customer service standards are met by providing efficiency of shipped and received merchandise.
- Coordinate activities in warehouse with activities of sales, customer service and production department to ensure availability of product.
2. Safety Procedures
Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Directed employees on production performance, attendance, and company/safety procedures.
- Conducted training for new employees including safety procedures and forklift certification.
3. Logistics
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
- Handled oversight of packaging and logistics for merchandising, sorting and delivering merchandise to selling departments and maintaining team performance.
- Specialized in 3rd party logistics and diligently working with upstream and downstream customers to ensure customer satisfaction.
4. Shipping Receiving
- Coordinate all functions for the Shipping Receiving department, Maintained detailed administrative and procedural processes to improve Accuracy and efficiency.
- Managed, the entire daily operations of local manufacturing company warehouse shipping receiving operations.
5. Continuous Improvement
Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.
- Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities for the department.
- Participate in implementation of continuous improvement and advanced manufacturing technology to improve cost of sales and productivity.
6. ISO
- Produced Quality Management System to meet ISO 9001-2000 registration requirements.
- Created department specifications for ISO Certification.
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Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.
- Supervised 6 personnel in daily loading and unloading of freight and ensured that operational and safety rules and regulations were followed.
- Ensured that the Cardinal Safety Rules were followed by 45 direct reports within the Shipping and Production division.
8. Inventory Control
- Monitored inventory control by tracking inventory levels, identifying the need for additional product replenishment and responding to inquiry from staff.
- Managed operations for World Headquarters including coordinating all phases of shipping/receiving, purchasing, storage, maintenance and inventory control.
9. Pallet Jack
- Implemented and conducted training evaluations for operating forklifts and pallet jacks.
- Stock product on shelves, pull orders for promotional customers, load and unload trucks using forklift and or pallet jack.
10. Corrective Action
- Monitor excess freight charges and initiate corrective action relative to shipping department issues or related inefficiencies.
- Developed and implemented corrective action plans for issue resolution using Six Sigma concepts.
11. Management System
A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.
- Utilize the Performance Management Systems for direct reports to communicate individual and company goals, individual job performance and development opportunities.
- Conduct internal audits for Quality Management Systems and production procedures to ensure compliance and standardization of processes across all facilities.
12. On-Time Delivery
On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.
- Scheduled accumulations of parts for on-time delivery of 2-million-dollar program kitting program direct to factory floor for General Electric.
- Communicate with other supervisors to ensure on-time delivery is met though coordination of production schedule.
13. Outbound Shipments
- Supervised, developed and trained Facility Technicians and operations staff responsible for outbound shipments and inventory management.
- Organized domestic and international outbound shipments of material by completing all required certifications and customs papers.
14. Cycle Counts
Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.
- Maintain accurate inventory counts and location status in inventory and conduct cycle counts to audit accuracy of inventory records.
- Assist in cycle counts of physical inventory and processed and investigated preliminary root cause investigations.
15. Customer Orders
- Coordinated operations with other shift supervisors to ensure 350+ customer orders were completed, quality checked and expedited to customers.
- Moved to Supervisor in shipping department supervising 12 employees loading approximately 400 products on customer trailers for customer orders.
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List of shipping supervisor skills to add to your resume
The most important skills for a shipping supervisor resume and required skills for a shipping supervisor to have include:
- Customer Service
- Safety Procedures
- Logistics
- Shipping Receiving
- Continuous Improvement
- ISO
- Safety Rules
- Inventory Control
- Pallet Jack
- Corrective Action
- Management System
- On-Time Delivery
- Outbound Shipments
- Cycle Counts
- Customer Orders
- RF
- Disciplinary Actions
- Computer System
- WMS
- Kronos
- Warehouse Operations
- LTL
- Direct Reports
- Quality Standards
- Safety Regulations
- Inventory Management
- Performance Reviews
- Production Schedules
- USDA
- Production Lines
- Safety Standards
- Product Quality
- Warehouse Inventory
- AS400
- International Shipments
- GMP
- Hazmat
- Freight Carriers
- Fifo
- KPI
- BOL
- Forwarders
- Safety Training
- Material Handlers
- Fed-Ex
- DHL
- Warehouse Associates
- Process Improvement
- Shipment Data
- Customer Complaints
Updated January 8, 2025
