What does a shipping supervisor do?

A shipping supervisor is responsible for monitoring the goods and services, ensuring its quality and quantity before packaging and shipment processing to avoid delays and possible client complaints. Shipping supervisors manage the shipment schedule, including verification of the location and determining correct charges. They also keep track of the incoming and outgoing deliveries by maintaining an organized record in the company's database. A shipping supervisor must have excellent communication and leadership skills, especially on handling customers' concerns, conducting item replacements, and overseeing the warehouse staff to meet maximum productivity goals.
Shipping supervisor responsibilities
Here are examples of responsibilities from real shipping supervisor resumes:
- Manage the reconciliation process of RMA's, product inspection and freight claims.
- Manage product movement across multiple WMS platforms and commodity lines within distribution center, conveyor lines and induction system.
- Manage international shipping - coordinate documentation, commercial invoices, letters of credit, NAFTA, certificates of origin.
- Manage and organize LTL shipments and warehouse responsibilities.
- Work with a USPS representative to deliver a manifest with all orders account for.
- Integrate new information to create and present an ISO training seminar for plant managers and coordinators.
- Update the ISO program and move the facility into the new version of the quality program, ISO
- Cross train in production control activities, using PLEX, MRP and ERP to schedule manufacturing production.
- Help supervisors from other shifts to learn more efficient and productive ways in the use of WMS and YMS.
- Project champion for implementation of new RF mobile scanning system which result in improve inventory and shipment tracking and control.
- Train personnel in the use of RF scanners to pick orders, allocate areas, do inventory, and damage control.
- Determine effectual freight option for stock box shipments including small packages versus less than truckload (LTL) and local delivery.
- Review job routers; pull material for job routers and then issue the material to the routers in the ERP system.
- Receive daily deliveries including inventory shipping supplies and USPS deliveries.
- Specialize in 3rd party logistics and diligently working with upstream and downstream customers to ensure customer satisfaction.
Shipping supervisor skills and personality traits
We calculated that 11% of Shipping Supervisors are proficient in Customer Service, Safety Procedures, and Logistics. They’re also known for soft skills such as Communication skills, Customer-service skills, and Detail oriented.
We break down the percentage of Shipping Supervisors that have these skills listed on their resume here:
- Customer Service, 11%
Communicate with staff on processing inventory and ensures customer service standards are met by providing efficiency of shipped and received merchandise.
- Safety Procedures, 8%
Directed employees on production performance, attendance, and company/safety procedures.
- Logistics, 7%
Handled oversight of packaging and logistics for merchandising, sorting and delivering merchandise to selling departments and maintaining team performance.
- Shipping Receiving, 6%
Coordinate all functions for the Shipping Receiving department, Maintained detailed administrative and procedural processes to improve Accuracy and efficiency.
- Continuous Improvement, 6%
Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities for the department.
- ISO, 5%
Produced Quality Management System to meet ISO 9001-2000 registration requirements.
Common skills that a shipping supervisor uses to do their job include "customer service," "safety procedures," and "logistics." You can find details on the most important shipping supervisor responsibilities below.
Communication skills. One of the key soft skills for a shipping supervisor to have is communication skills. You can see how this relates to what shipping supervisors do because "material recording clerks are frequently in contact with suppliers, vendors, or managers and need to convey their company’s needs effectively." Additionally, a shipping supervisor resume shows how shipping supervisors use communication skills: "maintained continual communication with materials manager, logistics group, and vendors to optimize efficiency and ensure customer satisfaction. "
Customer-service skills. Many shipping supervisor duties rely on customer-service skills. "material recording clerks may interact with customers in order to respond to problems or complaints.," so a shipping supervisor will need this skill often in their role. This resume example is just one of many ways shipping supervisor responsibilities rely on customer-service skills: "supervised 18 material handlers * coordinating shipments going northbound to customers worldwide. "
Detail oriented. shipping supervisors are also known for detail oriented, which are critical to their duties. You can see how this skill relates to shipping supervisor responsibilities, because "material and product inspecting clerks must pay attention to detail when checking items for defects, some of which are small and difficult to spot." A shipping supervisor resume example shows how detail oriented is used in the workplace: "inventory control and also ran small business errands.skills usedi pay attention to detail. "
Math skills. For certain shipping supervisor responsibilities to be completed, the job requires competence in "math skills." The day-to-day duties of a shipping supervisor rely on this skill, as "material recording clerks may need to calculate shipping costs or take measurements." For example, this snippet was taken directly from a resume about how this skill applies to what shipping supervisors do: "reported on volume and accuracy statistics of inbound & outbound freight. "
The three companies that hire the most shipping supervisors are:
- WestRock13 shipping supervisors jobs
- International Paper7 shipping supervisors jobs
- Bunzl Distribution6 shipping supervisors jobs
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Shipping supervisor vs. Warehouse lead
Warehouse leads are responsible for supply chain management in distribution centers. Their duties and responsibilities include supervising employees and evaluating their performance, meeting safety regulations, and monitoring deliveries and shipments. They are the ones who interact with customers and clients to resolve any delivery issues that may arise. They also help with some administrative tasks such as order and invoice processing and maintenance. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail.
These skill sets are where the common ground ends though. The responsibilities of a shipping supervisor are more likely to require skills like "continuous improvement," "pallet jack," "corrective action," and "management system." On the other hand, a job as a warehouse lead requires skills like "ladders," "pallets," "sales floor," and "basic math." As you can see, what employees do in each career varies considerably.
Warehouse leads earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $41,833. On the other hand, shipping supervisors are paid more in the professional industry with an average salary of $52,217.warehouse leads tend to reach similar levels of education than shipping supervisors. In fact, warehouse leads are 0.8% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Shipping supervisor vs. Transportation coordinator
A transportation coordinator is responsible for monitoring the timely deliveries of goods and services based on the shipment agreement. Transportation coordinators track the delivery logistics, assigning fast routes to drivers to avoid possible delays, and adhere to the deadline. They assist in loading and unloading merchandise from the distribution trucks, inspecting the items for defects and inconsistencies, and move the products in safe storage areas. A transportation coordinator may also operate warehouse tools and equipment, as well as perform data processing to update stock information on the software system and investigate delivery issues.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that shipping supervisor responsibilities requires skills like "safety procedures," "logistics," "shipping receiving," and "continuous improvement." But a transportation coordinator might use other skills in their typical duties, such as, "patients," "data entry," "cdl," and "medical appointments."
Transportation coordinators earn a lower average salary than shipping supervisors. But transportation coordinators earn the highest pay in the government industry, with an average salary of $46,415. Additionally, shipping supervisors earn the highest salaries in the professional with average pay of $52,217 annually.Average education levels between the two professions vary. Transportation coordinators tend to reach similar levels of education than shipping supervisors. In fact, they're 2.7% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Shipping supervisor vs. Driver manager
The job of driver managers involves the recruitment, training, and assessment of drivers and their qualifications pursuant to driving laws. Driver managers manage vehicles confirming their safety and working order. They monitor the fleet to make sure that the deliveries are done as scheduled. It is part of their responsibilities to serve as mentors for drivers. They address drivers' communications and offer the necessary data to drivers. Also, they set periodical inspections of the vehicles in operation.
The required skills of the two careers differ considerably. For example, shipping supervisors are more likely to have skills like "safety procedures," "logistics," "shipping receiving," and "continuous improvement." But a driver manager is more likely to have skills like "dot," "good communication," "otr," and "driver retention."
Driver managers earn the best pay in the energy industry, where they command an average salary of $44,532. Shipping supervisors earn the highest pay from the professional industry, with an average salary of $52,217.When it comes to education, driver managers tend to earn similar degree levels compared to shipping supervisors. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Shipping supervisor vs. Route manager
A route manager determines strategic routes transport vehicles may take to every destination. A route manager's primary responsibility is to mark the shortest and fastest way to the customer's destination. The route manager also collects information from various road network sources and gets live updates of the current traffic situation in a given area. Through the route manager, transport vehicles become useful, productive, and efficient. The route manager also surveys existing routes and updates them whenever needed.
Types of shipping supervisor
Updated January 8, 2025











