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The differences between shop assistants and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a shop assistant, becoming a sales associate and customer service takes usually requires 6-12 months. Additionally, a shop assistant has an average salary of $31,216, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a shop assistant include customer vehicles, CNC and customer service. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Shop Assistant | Sales Associate And Customer Service | |
| Yearly salary | $31,216 | $28,654 |
| Hourly rate | $15.01 | $13.78 |
| Growth rate | 4% | -4% |
| Number of jobs | 11,156 | 298,588 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 34% |
| Average age | 39 | 40 |
| Years of experience | 4 | 12 |
A shop assistant is primarily responsible for handling customers and maintaining the upkeep of a sales floor in a retail store. They are in charge of greeting customers, answering inquiries, offering assistance, recommending products, and handling complaints. A shop assistant also has duties that involve receiving, verifying, processing, and sorting shipments from suppliers, managing inventory, and re-stocking shelves while keeping them presentable. To maintain the sales floor's cleanliness, a shop assistant may also perform light chores and keep all equipment organized. Furthermore, it is essential to accomplish tasks while adhering to the policies and regulations of the company.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Shop assistants and sales associate and customer services have different pay scales, as shown below.
| Shop Assistant | Sales Associate And Customer Service | |
| Average salary | $31,216 | $28,654 |
| Salary range | Between $25,000 And $38,000 | Between $21,000 And $38,000 |
| Highest paying City | Spokane, WA | Bellevue, WA |
| Highest paying state | Rhode Island | Connecticut |
| Best paying company | Steel Dynamics | GEICO |
| Best paying industry | Construction | Manufacturing |
There are a few differences between a shop assistant and a sales associate and customer service in terms of educational background:
| Shop Assistant | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between shop assistants' and sales associate and customer services' demographics:
| Shop Assistant | Sales Associate And Customer Service | |
| Average age | 39 | 40 |
| Gender ratio | Male, 68.9% Female, 31.1% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 9.8% Unknown, 5.8% Hispanic or Latino, 17.5% Asian, 5.1% White, 60.4% American Indian and Alaska Native, 1.4% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 4% | 7% |