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Become A Shop Clerk

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Working As A Shop Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $26,000

    Average Salary

What Does A Shop Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Shop Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Do you work as a Shop Clerk?

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Average Length of Employment
Clerk Supervisor 5.3 years
Head Clerk 4.6 years
Lead Clerk 4.3 years
Control Clerk 3.2 years
Junior Clerk 2.7 years
Clerk 2.4 years
Services Clerk 2.4 years
Room Clerk 2.3 years
Clerk/Assistant 2.3 years
Office Clerk 2.3 years
Utility Clerk 2.2 years
Sales Clerk 2.1 years
Store Assistant 2.1 years
Front End Clerk 2.1 years
Pro Shop Attendant 2.0 years
Shop Clerk 2.0 years
Night Clerk 1.7 years
Front Clerk 1.7 years
Top Careers Before Shop Clerk
Cashier 19.4%
Server 4.5%
Internship 4.1%
Clerk 4.0%
Hostess 3.7%
Volunteer 3.2%
Waitress 3.1%
Assistant 2.5%
Secretary 2.3%
Manager 2.2%
Top Careers After Shop Clerk
Cashier 12.8%
Server 7.5%
Internship 5.3%
Waitress 3.9%
Clerk 3.3%
Barista 3.2%
Volunteer 3.0%
Hostess 2.7%
Assistant 2.6%
Manager 2.5%
Cook 2.2%
Supervisor 2.1%

Do you work as a Shop Clerk?

Shop Clerk Demographics

Gender

Female

58.9%

Male

30.7%

Unknown

10.4%
Ethnicity

White

62.6%

Hispanic or Latino

17.3%

Black or African American

10.8%

Asian

5.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

55.7%

French

9.1%

Japanese

6.8%

Italian

4.5%

German

3.4%

Mandarin

3.4%

Portuguese

2.3%

Chinese

2.3%

Tagalog

2.3%

Arabic

2.3%

Korean

2.3%

Bulgarian

1.1%

Vietnamese

1.1%

Romanian

1.1%

Russian

1.1%

Cantonese

1.1%
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Shop Clerk Education

Schools

University of Phoenix

10.8%

Georgia College and State University

7.9%

The Academy

7.2%

Mississippi Gulf Coast Community College

5.8%

Tulsa Community College

5.0%

Ashford University

5.0%

Austin Community College

5.0%

Arizona State University

4.3%

Pennsylvania State University

4.3%

William Rainey Harper College

4.3%

Old Dominion University

4.3%

University of Texas at Austin

4.3%

Louisiana State University and A&M College

4.3%

Miami Dade College

4.3%

Calhoun Community College

4.3%

College of Southern Nevada

4.3%

University of North Texas

3.6%

Michigan State University

3.6%

Illinois State University

3.6%

Saginaw Valley State University

3.6%
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Majors

Business

21.4%

Psychology

7.6%

Criminal Justice

6.2%

Medical Assisting Services

6.1%

Accounting

5.8%

General Studies

5.2%

Communication

5.2%

Health Care Administration

4.8%

English

4.1%

Nursing

3.8%

Management

3.7%

Liberal Arts

3.6%

Fine Arts

3.2%

Marketing

3.2%

Biology

2.9%

Kinesiology

2.8%

Education

2.8%

General Education, Specific Areas

2.7%

Computer Science

2.5%

Political Science

2.4%
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Degrees

Bachelors

36.7%

Other

33.0%

Associate

16.8%

Certificate

5.4%

Masters

5.1%

Diploma

2.0%

Doctorate

0.7%

License

0.3%
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Top Skills for A Shop Clerk

  1. Customer Service
  2. Gift Shop Items
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Greeted store patrons upon arrival and provided excellent customer service.
  • Stay informed of any current casino promotions involving gift shop items
  • Worked as a gift shop clerk responsible for arranging and displaying merchandise, answering phone calls, and taking reservations.
  • Created and managed all purchase orders for all parts for the shop and equipment for the company's 350 truck fleet.
  • Handled customer complaints, did inventory, stock shelves, and clerk work.

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Top Shop Clerk Employers

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