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Shop estimator skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical shop estimator skills. We ranked the top skills for shop estimators based on the percentage of resumes they appeared on. For example, 15.0% of shop estimator resumes contained insurance adjusters as a skill. Continue reading to find out what skills a shop estimator needs to be successful in the workplace.

15 shop estimator skills for your resume and career

1. Insurance Adjusters

Here's how shop estimators use insurance adjusters:

Worked with the customer and insurance adjusters on insurance-authorized repairs.
Negotiate with insurance adjusters to maximize and account for all labor hours as well as sublet inspections of hidden damage.

2. Customer Satisfaction

Here's how shop estimators use customer satisfaction:

Developed, implemented and monitored programs to maximize customer satisfaction and manage employees.
Inspected vehicles prior to delivery to customers to insure quality of work for completeness of repairs and total customer satisfaction.

3. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how shop estimators use management system:

Opened and booked Repair Orders using Summit management system.
Used Reynolds ERA Dealership Management System to generate repair orders, track parts, and calculate and pay technician labor hours.

4. Insurance Claims

Here's how shop estimators use insurance claims:

Assisted shop production manager with Progressive insurance claims and delivery of vehicles to concierge service department
Write preliminary estimates for insurance claims.

5. CCC

Here's how shop estimators use ccc:

Assessed vehicle damage repair estimates using CCC One by comparing and evaluating different repair methodologies for insurance claim settlements.
Assessed damage to vehicles and estimated cost of repairs using CCC ONE system.

6. Vehicle Damage

Vehicle damage can be described as a vehicle in the aftermath of an accident or destruction process. Car damages can range from small scratches to bigger dents. The kinds of vehicle damage vary.

Here's how shop estimators use vehicle damage:

Inspect vehicle damage to determine extent of the repairs needed.
Assessed vehicle damage to determine the cost of repair.

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7. Repair Cost Estimates

Here's how shop estimators use repair cost estimates:

Advised customers of the repair plan as well as monitored, followed-up on all customers and analyzed repair cost estimates.
Prepare various insurance forms to indicate repair cost estimates and recommendations Estimates cost of repainting, or customizing undamaged vehicles

8. Chrysler

Here's how shop estimators use chrysler:

Service Bay Automotive franchises of Lincoln, Ford, Chrysler, Dodge, Jeep, Hyundi, & Mitsubishi.

9. Damage Reports

Here's how shop estimators use damage reports:

Supplied all damage reports, photos and purchased all necessary parts for repair completion.
Prepare all damage reports in an accurate and efficient manner.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how shop estimators use customer service:

Provide estimates for walk in customers while delivering excellent customer service.
Provide customer service and information for customers interested in vehicles.

11. Process Claims

Process claims refers to the procedure an insurance agent follows once receiving a claim from an insured individual. This often includes reviewing, investigating, and deciding on whether the claim will be accepted or denied depending on the results of the insurer's investigation. This is a common procedure for all kinds of insurance including medical, auto, and liability insurance.

Here's how shop estimators use process claims:

Write up estimates for customers through sales and service departments; work closely with insurance staff to process claims.

12. Timekeeping

Here's how shop estimators use timekeeping:

Coordinated and assigned jobs to technicians and managed timekeeping procedures for payroll.

13. Body Shop Estimates

Here's how shop estimators use body shop estimates:

Conduct audits on customer submitted body shop estimates and subrogation demands making adjustments per company guidelines.

14. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how shop estimators use adp:

Prepared work orders through ADP Drive.
Greet customers and write complete repair estimates on damaged vehicles using different computer programs, CCC and ADP.

15. I-Car

I-Car stands for "Inter-Industry Conference on Auto Collision Repair". It is a non-profit, international organization that works and specializes in the evaluation and training of auto repairs. Being recognized by I-Car means that a person is trained and evaluated to perform high-quality, complete, and safe repairs.

Here's how shop estimators use i-car:

Managed shops day to day activities I-Car Gold Class Facility Handled all customer relations Overseen quality control.
Completed I-Car classes in collision damage assessment, shop safety, vehicle identification, estimating terminology, and computer estimating.

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What skills help Shop Estimators find jobs?

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List of shop estimator skills to add to your resume

The most important skills for a shop estimator resume and required skills for a shop estimator to have include:

Insurance Adjusters
Customer Satisfaction
Management System
Insurance Claims
CCC
Vehicle Damage
Repair Cost Estimates
Chrysler
Damage Reports
Customer Service

Process Claims
Timekeeping
Body Shop Estimates
ADP
I-Car
Repair Plan
Customer Vehicles
Labor Rates
CSI
Vehicle Repairs

Customer Inquiries
Insurance Carriers
Repair Damage
AAA
Productivity Standards
Visual Inspections
State Farm
Direct Repair Programs
Repair Service
Quality Standards

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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