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Top 50 Shop Estimator Skills

Below we've compiled a list of the most important skills for a Shop Estimator. We ranked the top skills based on the percentage of Shop Estimator resumes they appeared on. For example, 15.7% of Shop Estimator resumes contained Insurance Companies as a skill. Let's find out what skills a Shop Estimator actually needs in order to be successful in the workplace.

These are the most important skills for a Shop Estimator:

1. Insurance Companies

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Here's how Insurance Companies is used in Shop Estimator jobs:
  • Coordinated relationships between customers, insurance companies and body shop technicians to address customer needs.
  • Greet incoming clients, insurance companies and third party vendors, and direct them to the appropriate area or personnel.
  • Evaluated damages for insurance companies and followed every vehicle through the repair process to assure quality and customer satisfaction.
  • Handle customer inquiries and troubleshooting; communicate with technicians and insurance companies to resolve problems with speed and accuracy.
  • Located and ordered parts for damaged vehicles, handled supplements for Insurance Companies and customer pay.
  • Scheduled appointments for customers needing vehicle repair through insurance companies I was assigned to.
  • Provide appraisals and photos to insurance companies to allow for claim processing
  • Write estimates and supplements for DRP and Non-DRP insurance companies.
  • Communicated with insurance companies and customers on status of repairs.
  • Write repair estimates on behalf of numerous insurance companies.
  • Confirmed and received payments from insurance companies and customers.
  • Coordinated repairs with Insurance Companies; processed paperwork.
  • Answered phone calls from customers and insurance companies.
  • Submit estimates to insurance companies for repairs.
  • Work with several DRP insurance companies.
  • Negotiate all proper repairs with various insurance companies while returning customers vehicles to their pre accident condition.
  • Contacted several insurance companies to resolve a re-inspection for additional damage found on the vehicles.
  • Create supplements for additional work and get those approved by the insurance companies.
  • Worked in front office doing estimates for the same insurance companies.Also worked as an X-Ray Tech.
  • Estimate body damage to vehicles Worked with several insurance companies on customer claims Answered phones Assisted technicians with ordering parts.

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2 Insurance Companies Jobs

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2. Replacement Parts

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Here's how Replacement Parts is used in Shop Estimator jobs:
  • Created repair orders for my customers to order replacement parts needed.

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3. Vehicle Damage

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Here's how Vehicle Damage is used in Shop Estimator jobs:
  • Determine estimates on vehicle damage and repair through comparison and evaluation of different methodologies.
  • Assessed vehicle damage repair estimates using CCC One by comparing and evaluating different repair methodologies for insurance claim settlements.
  • Provide estimates of vehicle damage for customers and submit them to insurance for approval of work.
  • Assessed vehicle damage to determine the cost of repair for insurance claim settlements.
  • Inspect vehicle damage to determine extent of the repairs needed.
  • Assessed vehicle damage to determine the cost of repair.

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5 Vehicle Damage Jobs

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4. Body Shops

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5. Customer Service

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Here's how Customer Service is used in Shop Estimator jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provide outstanding customer service in estimating all physical damage repairs to customers vehicles.
  • Provide estimates for walk in customers while delivering excellent customer service.
  • Provide customer service and information for customers interested in vehicles.
  • Execute exceptional customer service to keep them informed on the process and status of the repair on their vehicle.
  • Trained that repeat business is essential, and attention to detail takes customer service to a new level.
  • Supported the Office manager of multiple locations with the daily office routines and acted as customer service representative.
  • Provide superior customer service to body shop customers, insurance companies and industry companies.
  • Enforce high quality work ethics and strong customer service skills.
  • Provide excellent customer service while assessing damages to their vehicles.

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1 Customer Service Jobs

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6. Body Technicians

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Here's how Body Technicians is used in Shop Estimator jobs:
  • Conducted daily meetings with paint and body technicians to review work in progress.

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7. Entire Repair Process

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Here's how Entire Repair Process is used in Shop Estimator jobs:
  • Keep the customer informed throughout the entire repair process.

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8. CCC

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Here's how CCC is used in Shop Estimator jobs:
  • Assessed damage to vehicles and estimated cost of repairs using CCC ONE system.
  • Use CCC One and Rome programs complete estimates and repair work.
  • Write estimates using various platforms: ADP, CCC and Mitchell.
  • Provide customers with auto damage estimates using CCC and Mitchell.
  • Completed quality estimates for DRP programs utilizing ADP and CCC.
  • Write repair estimates using CCC One software.
  • Trained in Mitchell Ultramate and CCC Pathways estimating programs.
  • Developed relationships with insurance companies *Worked with CCC, Audatex and profit net
  • Experience with audatex and pathways ccc one estimate writing programs.

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9. Repair Order Supplements

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Here's how Repair Order Supplements is used in Shop Estimator jobs:
  • Assessed and approved repair order supplements with technicians with discretionary authority.
  • Submitted repair order supplements turned in by the technicians.

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10. State Farm

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Here's how State Farm is used in Shop Estimator jobs:
  • Assist with Hartford, Travelers, State Farm and other insurance companies as needed.
  • Managed the State Farm Insurance account for the body shop.
  • Handed State Farm assignments and any Independent carriers.
  • Managed geico & State farm drp programs along with customer walk-ins on a daily basis.

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11. Direct Repair Programs

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Here's how Direct Repair Programs is used in Shop Estimator jobs:
  • Assigned different direct repair programs (DRP) clients to handle their claims referrals.
  • Prepared estimates and supplements for direct repair programs and other insurance carriers.
  • Write estimates and supplements for Direct Repair Programs (DRPs) and walk in work.

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12. Allstate

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Here's how Allstate is used in Shop Estimator jobs:
  • Provide quality service to various insurance companies including Nationwide, Allstate, State Farm, Liberty Mutual, Erie and Encompass.
  • Write estimates for Allstate, MetLife, State Farm, American Family and Farmers for their direct repair program.
  • Serviced several insurance accounts including State Farm, Farmers, Allstate and Progressive.
  • Manage Allstate, GEICO, Progressive, Nationwide and Travelers customers.
  • Handled Allstate and State Farm DRP according to their rules
  • United StatesShop estimator handling DRP program for Chubb, Erie, Met-life Insurance and Auto-Connect program for Allstate Insurance company.
  • Handle DRP programs for Geico, Allstate and Farmers/21st Century Write customer pay estimates and sell repair jobs.

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13. Insurance Adjusters

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Here's how Insurance Adjusters is used in Shop Estimator jobs:
  • Worked with the customer and insurance adjusters on insurance-authorized repairs.
  • Negotiate with insurance adjusters to maximize and account for all labor hours as well as sublet inspections of hidden damage.
  • Review of damage and work closely with technician's and insurance adjusters to achieve customer satisfaction.
  • Coordinated with customers and insurance adjusters and developed business to maintain sales volume for work.
  • Have a good report with customers and insurance adjusters to have smooth transactions.
  • Worked with insurance adjusters on insurance jobs.
  • Reviewed damage estimates with insurance adjusters and maintained excellent ratings on reinspections: 98.9 on repairable and 99.4 on total losses.
  • Negotiated claims with insurance adjusters for proper and ethical repairs Counseled customers on their repair process from start to finish.

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6 Insurance Adjusters Jobs

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14. Repair Cost Estimates

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Here's how Repair Cost Estimates is used in Shop Estimator jobs:
  • Advised customers of the repair plan as well as monitored, followed-up on all customers and analyzed repair cost estimates.
  • Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
  • Prepare various insurance forms to indicate repair cost estimates and recommendations Estimates cost of repainting, or customizing undamaged vehicles

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2 Repair Cost Estimates Jobs

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15. Customer Vehicles

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16. Auto Body Damage

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17. Final Inspection

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18. Usaa

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Here's how Usaa is used in Shop Estimator jobs:
  • Work directly with Allstate, USAA, State Farm, and National American Property and casualty.
  • Moved USAA into a top three shop

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19. Auto Damage Estimates

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20. ADP

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Here's how ADP is used in Shop Estimator jobs:
  • Prepared work orders through ADP Drive.
  • Experience with ADP and CenPOS virtual terminal

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21. Repair Status

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Here's how Repair Status is used in Shop Estimator jobs:
  • Communicate repair status to vehicle owners and insurance companies.

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22. Repair Plan

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Here's how Repair Plan is used in Shop Estimator jobs:
  • Inspected and analyzed collision damage to the vehicle to create a repair plan and apply pricing.
  • Created a repair plan and projected cycle time with an outstanding success rate.
  • Provide post repair plan communication with customer including all vehicle status updates.
  • Informed customers of the repair plan, explained the estimate.
  • Post repair plan documentation (Auto watch).
  • Counseled customers on repair plans.
  • Advised customers of repair plan.

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4 Repair Plan Jobs

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23. Audatex

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24. Quality Standards

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Here's how Quality Standards is used in Shop Estimator jobs:
  • Supervised efficient working of all body shop employees and performed repair work and maintained quality standards for same.

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25. Repair Services

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Here's how Repair Services is used in Shop Estimator jobs:
  • Manage documentation of orders and repair services.
  • Evaluated and approved repair orders with technicians Monitored repair services and followed up with customers for feedback.

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26. I-Car

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Here's how I-Car is used in Shop Estimator jobs:
  • Managed shops day to day activities I-Car Gold Class Facility Handled all customer relations Overseen quality control.

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27. Productivity Standards

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Here's how Productivity Standards is used in Shop Estimator jobs:
  • Ensured compliance to established productivity standards using the manufactures specifications.
  • Ensured compliance to established productivity standards.
  • Perform quality control checks of entire procedure, ensuring compliance to productivity standards.

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28. Order Parts

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Here's how Order Parts is used in Shop Estimator jobs:
  • Order parts according to estimate and dealt directly with all automotive insurances.- Experienced with Mitchell International Estimating Software
  • Order parts from various vendors and check in parts upon arrival.
  • Order parts for vehicles to complete repairs.
  • Order parts/supplies and monitor inventory levels.
  • Order parts and schedule repairs.
  • Order parts in a timely manner as required pertaining to requirements from estimates written.
  • Order parts, advise customers of repair progress .

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29. AAA

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Here's how AAA is used in Shop Estimator jobs:
  • Handled direct repair programs for AAA, Nationwide, Citizens, and State Farm Insurance companies.
  • Correspond with automotive insurance companies such as Geico, AAA, Progressive, etc

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30. Damage Reports

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Here's how Damage Reports is used in Shop Estimator jobs:
  • Prepare all damage reports in an accurate and efficient manner.

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31. Management System

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Here's how Management System is used in Shop Estimator jobs:
  • Used Reynolds ERA Dealership Management System to generate repair orders, track parts, and calculate and pay technician labor hours.
  • Opened and booked Repair Orders using Summit management system.

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32. Body Men

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33. Labor Rates

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Here's how Labor Rates is used in Shop Estimator jobs:
  • Estimated cost of repairing damaged of a vehicle and labor rates.

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34. Insurance Estimates

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35. Cycle Times

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Here's how Cycle Times is used in Shop Estimator jobs:
  • Keep priority jobs on schedule to ensure cycle times do not fall behind.
  • Keep jobs moving through the shop to meet cycle times and promise dates.
  • Increased cycle times by monitoring repairs in all stages and setting daily team goals

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36. Complete Repairs

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37. Final Bill

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Here's how Final Bill is used in Shop Estimator jobs:
  • Communicate with customers, insurance adjusters, and insurance companies regarding supplements and final bills.
  • Review all final bills and supplemental billings prior to delivery of the vehicle.
  • Submitted final bills for payment.

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38. Powerpoint

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39. CSI

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Here's how CSI is used in Shop Estimator jobs:
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

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40. Entire Procedure

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41. Customer Files

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42. Process Claims

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Here's how Process Claims is used in Shop Estimator jobs:
  • Write up estimates for customers through sales and service departments; work closely with insurance staff to process claims.

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43. Customer Information

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Here's how Customer Information is used in Shop Estimator jobs:
  • Entered customer information into the dealership's database.

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44. Insurance Settlements

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Here's how Insurance Settlements is used in Shop Estimator jobs:
  • Inspect auto body damage to determine repair costs for insurance settlements.

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45. Necessary Parts

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Here's how Necessary Parts is used in Shop Estimator jobs:
  • Ordered necessary parts for repairs.
  • Supplied all damage reports, photos and purchased all necessary parts for repair completion.

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46. QC

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47. Continuous Communication

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48. Relative Costs

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49. Job Assignments

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50. Chrysler

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20 Most Common Skills For A Shop Estimator

Insurance Companies

18.4%

Replacement Parts

14.8%

Vehicle Damage

11.4%

Body Shops

8.8%

Customer Service

8.5%

Body Technicians

7.3%

Entire Repair Process

5.1%

CCC

3.8%

Repair Order Supplements

3.1%

State Farm

2.7%

Direct Repair Programs

2.1%

Allstate

1.8%

Insurance Adjusters

1.7%

Repair Cost Estimates

1.7%

Customer Vehicles

1.6%

Auto Body Damage

1.6%

Final Inspection

1.4%

Usaa

1.3%

Auto Damage Estimates

1.3%

ADP

1.3%
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Typical Skill-Sets Required For A Shop Estimator

Rank Skill
1 Insurance Companies 15.7%
2 Replacement Parts 12.6%
3 Vehicle Damage 9.7%
4 Body Shops 7.5%
5 Customer Service 7.2%
6 Body Technicians 6.2%
7 Entire Repair Process 4.3%
8 CCC 3.3%
9 Repair Order Supplements 2.7%
10 State Farm 2.3%
11 Direct Repair Programs 1.8%
12 Allstate 1.5%
13 Insurance Adjusters 1.5%
14 Repair Cost Estimates 1.5%
15 Customer Vehicles 1.4%
16 Auto Body Damage 1.3%
17 Final Inspection 1.2%
18 Usaa 1.1%
19 Auto Damage Estimates 1.1%
20 ADP 1.1%
21 Repair Status 1.0%
22 Repair Plan 0.9%
23 Audatex 0.9%
24 Quality Standards 0.9%
25 Repair Services 0.8%
26 I-Car 0.7%
27 Productivity Standards 0.7%
28 Order Parts 0.7%
29 AAA 0.6%
30 Damage Reports 0.6%
31 Management System 0.5%
32 Body Men 0.5%
33 Labor Rates 0.5%
34 Insurance Estimates 0.4%
35 Cycle Times 0.4%
36 Complete Repairs 0.4%
37 Final Bill 0.4%
38 Powerpoint 0.3%
39 CSI 0.3%
40 Entire Procedure 0.3%
41 Customer Files 0.3%
42 Process Claims 0.3%
43 Customer Information 0.3%
44 Insurance Settlements 0.3%
45 Necessary Parts 0.3%
46 QC 0.3%
47 Continuous Communication 0.3%
48 Relative Costs 0.3%
49 Job Assignments 0.3%
50 Chrysler 0.3%
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