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Shop lead skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical shop lead skills. We ranked the top skills for shop leads based on the percentage of resumes they appeared on. For example, 22.9% of shop lead resumes contained customer service as a skill. Continue reading to find out what skills a shop lead needs to be successful in the workplace.

15 shop lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how shop leads use customer service:

Inventory Control/Scheduling/Department Goal Implementation for up-sales/Point of Purchase Items/Customer Service/Cash Handling/Records/Opening and Closing Procedures
Engaged in effective customer service practices while assisting and supporting external and internal customers.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how shop leads use safety procedures:

Advanced knowledge of production & manufacturing safety procedures.
Preformed jobs using required safety procedures.

3. Math

Here's how shop leads use math:

Worked the register, where I was accurate with math and currency.

4. CNC

CNC stands for Computer Numerical Control. It is a subtractive manufacturing technique that usually uses computerized controls and machine tools to strip layers of material from a stock piece.

Here's how shop leads use cnc:

Operate CNC Mill, Laser and Lathe, glue spreaders, and high tonnage presses; program parts using SolidWorks.
Lead Tech CNC programmer and machine set up machinist for the production of Industrial generators and small engine products.

5. Safety Regulations

Here's how shop leads use safety regulations:

Complied with OSHA, EPA, Fire and Safety Regulations and published company work rules.
Follow safety regulations set by OSHA and personal safety standards.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how shop leads use pos:

Utilize POS and Advantage software systems.
Supervised and trained one employee on store procedures and use of pos systems.

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7. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how shop leads use product quality:

Recommend and implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Reduced machining variability through improved procedures and training which resulted in significant improvements in product quality, and on-time deliveries.

8. Machine Shop

Here's how shop leads use machine shop:

Supervised daily duties of 30+ employees in a machine shop that included welders, mechanic assemblers, and machinist.
Provide Leadership for 5 inspectors in machine shop inspection including, training and mentoring, supervision and performance review.

9. Cleanliness

Here's how shop leads use cleanliness:

Maintained security area cleanliness and safety for daily or nightly supervisor inspection..
Maintain organization and cleanliness of health care facility.

10. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how shop leads use quality standards:

Assist with the final inspection of product to ensure quality standards are met.
Developed procedures, performance standards, and quality standards.

11. Preventative Maintenance

Here's how shop leads use preventative maintenance:

Perform preventative maintenance and routine inspection of machinery and equipment5.
Performed inspections and preventative maintenance on Production Enhancement pumps.

12. MIG

MIG is a specific type of welding in which two base materials are welded together using a solid wire electrode fed through a welding gun and into the weld pool.

Here's how shop leads use mig:

Skilled in both MIG and TIG welding, general sheet metal fabrication and machining.
Shop Lead for GE and Mitsubishi Projects Supervision 2-6 Employees Fabrication and Assembly Steel Enclosures Steel Mig Welding Certified Flux Core Welding

13. G Code

Here's how shop leads use g code:

Use CAM Works, Solid Works ad conversational and G Code Programming to provide best manufacturing processes.

14. ISO

Here's how shop leads use iso:

Worked with development team to establish initial ISO certification.
Perform quality audits on the department to ensure that all ISO 9001 standards are met.

15. Aluminum

Aluminum is the most common nonferrous metal and the most prevalent metallic material in the Earth's crust. Aluminum is never found in its metallic form in nature, but its compounds can be found in varying degrees in nearly all minerals, vegetation, and animals. Cans, foils, cooking utensils, door frames, kegs, and aeroplane pieces are all made of aluminum.

Here's how shop leads use aluminum:

Produced Glass and Aluminum infrastructure Estimations for large commercial construction projects.
Set up process flow for both aluminum and steel riser line, which doubled our current process output.

5 Shop Lead resume examples

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What skills help Shop Leads find jobs?

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List of shop lead skills to add to your resume

The most important skills for a shop lead resume and required skills for a shop lead to have include:

Customer Service
Safety Procedures
Math
CNC
Safety Regulations
POS
Product Quality
Machine Shop
Cleanliness
Quality Standards
Preventative Maintenance
MIG
G Code
ISO
Aluminum
Mastercam

Inventory Control
Safety Standards
Engineering Drawings
Shop Equipment
CAD
FAA
Shop Operations
Blowers
Boring Machines
Electrical Systems
Haas
PPE
Jigs
TIG
Hydraulic Systems
QC

Groceries
Test Equipment
Shop Tools
Routine Maintenance
A/C
Brazing
Shop Floor
FANUC
Drill Press
HVAC
Customer Orders
Safety Guidelines
Production Schedules
Arc Welding
Customer Complaints
Tig Welding

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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