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Shop manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical shop manager skills. We ranked the top skills for shop managers based on the percentage of resumes they appeared on. For example, 25.7% of shop manager resumes contained customer service as a skill. Continue reading to find out what skills a shop manager needs to be successful in the workplace.

15 shop manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how shop managers use customer service:

Provided management/administrative/customer service support to department management staff.
Established and maintained an environment of superior customer service, enthusiastic and well-trained staff, and impeccable operational and visual standards.

2. Taking Care

Here's how shop managers use taking care:

Have increased total revenue by over 3% by operating the correct process and taking care of the customer.
Shop manager in charge of taking care of all equipment and fleet in charge of safety and DOT compliance

3. Work Ethic

Here's how shop managers use work ethic:

Advanced from technician to manager through diligent work ethics, establishing and fostering relationships and adaptability to changing environments.
Enhance overall crew efficiency by 50% through demonstration of strong work ethic and highly encouraging management attitude.

4. Team Training

Here's how shop managers use team training:

Ensured that all newly hired employees understood and adhered to their position description trough team training and development.
Led a cross functional team training initiative retaining store turnover at 0% for entire year.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how shop managers use product knowledge:

Utilized extensive product knowledge to maximize each customer interaction and further development client base.
Provided in-depth product knowledge for all accessory components to modify products.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how shop managers use payroll:

Facilitated retail operation; hired employees; oversaw inventory control; processed payroll.
Created payroll, verified payroll tax accounting and bank deposit responsibility.

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7. Shop Operations

Here's how shop managers use shop operations:

Direct daily shop operations across safety, revenue, fleet maintenance and safety functions within fast-paced warehouse environment.
Maintained a variety of records and reports pertaining to letter shop operations using proprietary-based software.

8. Shop Safety

Here's how shop managers use shop safety:

Operated within established procedures for assembly quality, shop safety, and customer requirements.
Maintained excellent shop safety record and conducted monthly safety meetings.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how shop managers use pos:

Managed data on POS system, mainly items being sold in the shop had to be written down and organized accordingly.
Opened up and closed down both the Climbing Wall and Rental Shop, adhering to POS procedures to each.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how shop managers use sales floor:

Led sales floor product merchandising and visual presentation management.
Receive, open and unpack cartons and totes; Move merchandise directly to sales floor, or stock room.

11. Preventative Maintenance

Here's how shop managers use preventative maintenance:

Scheduled preventative maintenance to assure equipment reliability by following good practices in repair, inspections and following standards in new equipment.
Managed preventative maintenance facility with 3 employees * Assisted with driver operations * Managed maintenance scheduling along with parts inventory management

12. Inventory Control

Here's how shop managers use inventory control:

Inventory Control Custom fabrication for in-car Audio/Video/Security/Cellular equipment
Implemented computerized system of inventory control including bar-coding, monthly cycle counts, review of individual item usage and inventory levels.

13. Inventory Management

Here's how shop managers use inventory management:

Key Accomplishments * Enhanced the accuracy and efficiency of 100,000 piece inventory management by installing a computerized inventory system.
Assisted with inventory management and maintained accountability for over $1 million of accountable inventory.

14. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how shop managers use loss prevention:

Performed loss prevention duties by monitoring the camera system of the warehouse and performing daily inventory count of expensive merchandise.
Worked with loss prevention to apprehend, conduct interviews, and write reports on suspicious activities.

15. CAD

Here's how shop managers use cad:

Create CAD drawings and CNC programs to machine all parts for the maintenance department, e.g.
Design of applications to be used in simulated CAD stations testing complex units.

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What skills help Shop Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on shop manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What shop manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What technical skills for a shop manager stand out to employers?

Keith Hassell

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.

Do you want to know more?

List of shop manager skills to add to your resume

The most important skills for a shop manager resume and required skills for a shop manager to have include:

Customer Service
Taking Care
Work Ethic
Team Training
Product Knowledge
Payroll
Shop Operations
Shop Safety
POS
Sales Floor
Preventative Maintenance
Inventory Control
Inventory Management
Loss Prevention
CAD

Parts Inventory
Vehicle Maintenance
CNC
Equipment Maintenance
House Maintenance
Safety Procedures
Customer Complaints
HR
Customer Issues
Shop Equipment
Retail Sales
Store Training
Shop Maintenance
Store Operations
MIG

Routine Maintenance
Repair Shops
Oil Changes
Repair Orders
Customer Orders
Customer Relations
Sales Associates
Troubleshoot
Sales Reports
Shop Inventory
Machine Shop
Bank Deposits
Gross Profit
Service Calls
HVAC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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