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What does a shop manager do?

Updated January 8, 2025
5 min read

As the name entails, shop managers manage an establishment's day-to-day operations, ensuring it runs effectively and smoothly. Their responsibilities include making business strategies, developing promotional materials, and ensuring that sales teams are motivated. As the shop manager, you will also oversee the store's organizational and operational standards, undertake administrative tasks, and monitor inventory levels. The requirements to become a store manager include having a high school diploma, at least three years of work experience in the retail industry, and leadership skills.

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Shop manager responsibilities

Here are examples of responsibilities from real shop manager resumes:

  • Manage inventory and payment to suppliers in addition to managing payroll and other administrative tasks.
  • Manage the units respirator control program.
  • Manage gift registry for 48 stores consisting of 13,000 annual registries, $9.8MM in sales.
  • Manage inventory and work orders, train new employees, frequent QA inspections for shipping and receiving.
  • Conduct employee training that encompass all require OSHA and company safety guidelines to achieve a safe and productive work environment.
  • Manage data on POS system, mainly items being sell in the shop have to be written down and organize accordingly.
  • Produce UI using JSP, JavaScript, HTML, DHTML, JSF technologies.
  • Facilitate retail operation; hire employees; oversee inventory control; process payroll.
  • Supervise all CDL and OSHA require training.
  • Modify machine g-Code to process cutting operations.
  • truck rig up install pto and mount blowers.
  • Improve all CSI ratings to excellent from fair.
  • Prepare cad models for creation of tool and die.
  • Guarantee strict adherence to all OSHA and FAA regulations.
  • Set up and operate haas mills for all parts.

Shop manager skills and personality traits

We calculated that 26% of Shop Managers are proficient in Customer Service, Taking Care, and Work Ethic.

We break down the percentage of Shop Managers that have these skills listed on their resume here:

  • Customer Service, 26%

    Provided management/administrative/customer service support to department management staff.

  • Taking Care, 10%

    Have increased total revenue by over 3% by operating the correct process and taking care of the customer.

  • Work Ethic, 8%

    Advanced from technician to manager through diligent work ethics, establishing and fostering relationships and adaptability to changing environments.

  • Team Training, 6%

    Ensured that all newly hired employees understood and adhered to their position description trough team training and development.

  • Product Knowledge, 5%

    Utilized extensive product knowledge to maximize each customer interaction and further development client base.

  • Payroll, 3%

    Facilitated retail operation; hired employees; oversaw inventory control; processed payroll.

"customer service," "taking care," and "work ethic" are among the most common skills that shop managers use at work. You can find even more shop manager responsibilities below, including:

See the full list of shop manager skills

The three companies that hire the most shop managers are:

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Compare different shop managers

Shop manager vs. Assistant manager/manager training

An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

The annual salary of assistant manager/managers training is $1,468 lower than the average salary of shop managers.Even though shop managers and assistant manager/managers training are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, taking care, and work ethic in the day-to-day roles and responsibilities.

These skill sets are where the common ground ends though. The responsibilities of a shop manager are more likely to require skills like "strong work ethic," "excellent time management," "team training," and "hudson." On the other hand, a job as an assistant manager/manager training requires skills like "food preparation," "math," "store sales," and "cash control." As you can see, what employees do in each career varies considerably.

Assistant manager/managers training tend to reach similar levels of education than shop managers. In fact, assistant manager/managers training are 1.8% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

Shop manager vs. Assistant manager/merchandise

Assistant managers for merchandise are employees who oversee the supplies in the company's stores. They are usually employed in companies that run retail stores. Assistant managers for merchandise are responsible for their stores' supplies, stocks, and inventory. They ensure that their inventories are well-stocked. They are also responsible for approving purchase requisitions to ensure that the store never runs out of supplies. They plan for the daily needs of the store. They also prepare for high volume or peak days and anticipate the needs of the store. As such, they order enough supplies to cover for such days. They also manage store employees and ensure that they are properly trained.

Assistant manager/merchandise positions earn higher pay than shop manager roles. They earn a $20,698 higher salary than shop managers per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both shop managers and assistant managers/merchandise have skills such as "customer service," "product knowledge," and "payroll. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that shop manager responsibilities requires skills like "taking care," "work ethic," "strong work ethic," and "excellent time management." But an assistant manager/merchandise might use other skills in their typical duties, such as, "store associates," "store sales," "drive sales," and "direct reports."

Average education levels between the two professions vary. Assistant managers/merchandise tend to reach similar levels of education than shop managers. In fact, they're 1.0% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

Shop manager vs. Assistant manager retail

An assistant retail manager is responsible for monitoring daily store operations, managing and delegating staff's tasks, and ensuring the cleanliness and orderliness of the store's facilities. Assistant retail managers supervise the adequacy of the store's inventory, create purchase requests, and inspect store displays. They also assist customers with their inquiries and concerns, resolve complaints, and process item replacements and refunds as needed. An assistant retail manager must have excellent communication and organizational skills, especially in maintaining the overall store performance to reach sales goals and objectives.

On average scale, assistant managers retail bring in lower salaries than shop managers. In fact, they earn a $3,719 lower salary per year.shop managers and assistant managers retail both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "work ethic," and "product knowledge," but they differ when it comes to other required skills.

The required skills of the two careers differ considerably. For example, shop managers are more likely to have skills like "taking care," "strong work ethic," "excellent time management," and "team training." But a assistant manager retail is more likely to have skills like "retail management," "retail store," "grass," and "cleanliness."

Assistant managers retail earn the highest salary when working in the manufacturing industry, where they receive an average salary of $32,998. Comparatively, shop managers have the highest earning potential in the retail industry, with an average salary of $38,171.When it comes to education, assistant managers retail tend to earn similar degree levels compared to shop managers. In fact, they're 0.0% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

Shop manager vs. Assistant parts manager

Assistant parts managers average a higher salary than the annual salary of shop managers. The difference is about $22,344 per year.While both shop managers and assistant parts managers complete day-to-day tasks using similar skills like customer service, product knowledge, and inventory control, the two careers vary in some skills.

Even though a few skill sets overlap between shop managers and assistant parts managers, there are some differences that are important to note. For one, a shop manager might have more use for skills like "taking care," "work ethic," "strong work ethic," and "excellent time management." Meanwhile, some responsibilities of assistant parts managers require skills like "warranty claims," "purchase orders," "stock orders," and "parts counter. "

In general, assistant parts managers hold similar degree levels compared to shop managers. Assistant parts managers are 0.9% less likely to earn their Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

Types of shop manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.