What does a shopper do?
A shopper is responsible for assisting customers in purchasing goods and services, advising them of the best products according to their needs and budget limitations. Shoppers should have excellent knowledge of the current industry trends to be an effective consultant of their clients, processing orders and payments, and set delivery schedules. They also handle product replacements or refunds as needed, coordinating with sellers for complaints made by the client. A shopper must be highly communicative and organizational, understanding client requirements, and developing selling techniques.
Shopper responsibilities
Here are examples of responsibilities from real shopper resumes:
- Light landscaping - planting flowers, mulch flower beds, weeding, mowing.
- Key notes on quarterly reviews show exemplary marks for punctuality, customer service, and job quality.
- Stack cases of merchandise on to pallets.
- Select the highest quality produce and perishables.
- Train in use of the RF scanner system.
- Expedite signs for departments and handle pricing issues with management.
- Offer an elevate level of service to VIP and top customers.
- Assist Santa and the photographer as they take the holiday picture.
- Move and organize pallets on a loading dock using a pallet jack.
- Require to evaluate the upkeep, renovations, and cleanliness of communities.
- Used a DIAD board and take customers signature for packages when need.
- Locate customer fuel tanks and add their GPS coordinates into the company database.
- Run around the store being time because of time limits, bring groceries to customers cars, assistance with customers inside store
- Receive recognition from management and customers for perfect and fast deliveries of groceries.
- Use knowledge of grocery and health products to quickly and accurately shop and deliver orders for Instacart customers.
Shopper skills and personality traits
We calculated that 36% of Shoppers are proficient in Groceries, Grocery Store, and Customer Orders. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Listening skills.
We break down the percentage of Shoppers that have these skills listed on their resume here:
- Groceries, 36%
Received recognition from management and customers for perfected and fast deliveries of groceries.
- Grocery Store, 25%
Fulfilled online orders/customer service at a large chain grocery store
- Customer Orders, 25%
Received, picked and prepared customer orders efficiently and effectively through memorization of store products.
- Customer Service, 3%
Developed and executed training and communication for service related programs improving overall customer service and quality of products.
- Instacart, 2%
Shopped and delivered grocery items for Instacart customers.
- RF, 2%
Trained in use of the RF scanner system.
Common skills that a shopper uses to do their job include "groceries," "grocery store," and "customer orders." You can find details on the most important shopper responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a shopper to have is customer-service skills. Their role and responsibilities require that "hand laborers and material movers who work with the public, such as grocery baggers or carwash attendants, must be pleasant and courteous to customers." Shoppers often use customer-service skills in their day-to-day job, as shown by this real resume: "group promotion manager served kraft customer marketing as consultant in growing business at retail level via shopper marketing programs. "
Hand-eye coordination. Another essential skill to perform shopper duties is hand-eye coordination. Shoppers responsibilities require that "most hand laborers and material movers use their arms and hands to manipulate objects or move objects into specific positions." Shoppers also use hand-eye coordination in their role according to a real resume snippet: "advised clients on color coordination and fashion trends to suit individual needs. "
Listening skills. shoppers are also known for listening skills, which are critical to their duties. You can see how this skill relates to shopper responsibilities, because "hand laborers and material movers follow instructions that a supervisor gives them." A shopper resume example shows how listening skills is used in the workplace: "provided outstanding customer service to brides by listening, guiding the experience and creating a calming environment. "
Physical strength. A big part of what shoppers do relies on "physical strength." You can see how essential it is to shopper responsibilities because "some hand laborers and material movers must be able to lift and carry heavy objects." Here's an example of how this skill is used from a resume that represents typical shopper tasks: "provided excellent communication and interpersonal skills with customers; completed training program focused on strengthening and increasing customer satisfaction and sales. "
The three companies that hire the most shoppers are:
- Shipt49,628 shoppers jobs
- Hannaford Supermarkets61 shoppers jobs
- Whole Foods Market35 shoppers jobs
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Compare different shoppers
Shopper vs. Wedding consultant
A retail clerk is responsible for selling goods and services to the customers, recommending products based on their needs, and responding to the customers' inquiries and concerns about the product. Retail clerks assist with the store's marketing strategies, organize product displays, monitor inventories, endorse promotional discounts, and help customers on their checkout payments. A retail clerk must have excellent communication and customer service skills to handle customers' requests and ensure their highest satisfaction.
While similarities exist, there are also some differences between shoppers and wedding consultant. For instance, shopper responsibilities require skills such as "groceries," "grocery store," "customer orders," and "shipt." Whereas a wedding consultant is skilled in "scheduling appointments," "product knowledge," "david," and "event planning." This is part of what separates the two careers.
On average, wedding consultants reach similar levels of education than shoppers. Wedding consultants are 1.1% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Shopper vs. Retail clerk
Salesfloor associates often work with retail establishments. They are either referred to as retail sales associates or retail associates. These associates greet customers as they arrive, assess their needs, and help them find the right products and services. Other responsibilities include operating cash registers, introducing customers to promotions and opportunities, and cross-selling products to increase sales. Also, they assist customers in getting their complaints resolved as well as with their returns and refunds. Job seekers must have excellent customer service skills, relevant retail experience, and a strong knowledge of selling techniques.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that shopper responsibilities requires skills like "grocery store," "customer orders," "shipt," and "instacart." But a retail clerk might use other skills in their typical duties, such as, "stock shelves," "retail sales," "product knowledge," and "math."
On average, retail clerks earn a lower salary than shoppers. Some industries support higher salaries in each profession. Interestingly enough, retail clerks earn the most pay in the manufacturing industry with an average salary of $30,316. Whereas shoppers have higher pay in the start-up industry, with an average salary of $40,969.In general, retail clerks achieve similar levels of education than shoppers. They're 0.3% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Shopper vs. Sales floor associate
A blood donor recruiter is primarily in charge of coordinating with different companies, institutions, and groups to promote blood donation programs, aiming to find potential donors. Their job entails reaching out to individuals and businesses to seek support for the programs, utilizing volunteer databases to contact donors, and building positive relationships with the volunteers. Moreover, it is also their duty to manage databases, arrange appointments with potential donors, develop programs and campaigns, and create materials such as handouts and visual presentations for the cause.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from shopper resumes include skills like "groceries," "grocery store," "customer orders," and "shipt," whereas a sales floor associate is more likely to list skills in "math," "home health," "sales transactions," and "stock shelves. "
When it comes to education, sales floor associates tend to earn similar degree levels compared to shoppers. In fact, they're 1.3% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Shopper vs. Blood donor recruiter
Even though a few skill sets overlap between shoppers and blood donor recruiters, there are some differences that are important to note. For one, a shopper might have more use for skills like "groceries," "grocery store," "customer orders," and "shipt." Meanwhile, some responsibilities of blood donor recruiters require skills like "patients," "projection," "public speaking," and "medical history. "
The average resume of blood donor recruiters showed that they earn similar levels of education compared to shoppers. So much so that theyacirc;euro;trade;re 3.0% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.Types of shopper
Updated January 8, 2025
