What Does A Showroom Manager Do At Mitchell Gold Bob Williams
* Management* Provide leadership and direction for sales staff by inspiring, motivating and encouraging teamwork* Create a positive work environment through coaching, mentoring, and ensuring all personnel policies are followed* Ensure best practices are being applied and successful metrics are achieved* Provide insight and feedback regarding staff issues.* Facilitate proper communication between General Manager and sales staff* Partner with General Manager in any disciplinary action deemed necessary and maintain proper documentation* Operations* The Showroom Manager will lead the sales team in the following areas:* Communication between store and in-home delivery service* Delegate tasks to sales staff and ensure completion by following up regularly* Supervise accuracy of time sheets, making adjustments where necessary* Assist with physical inventory, cycle counts and receiving purchase orders* Oversee customer service issues, offering advice and options to keep the customer happy* Maintains store appearance and product presentation to company's standards* Sales* Take guidance from the General Manager and implement sales strategies* Responsible for selling merchandise alongside sales staff* Provide in-home design services for clientele* Share extensive knowledge of MG* BW collections with clients as well as staff* Shop competition and keep General Manager up to date on competitive issues* Utilize company reports to react to trends and drive business
What Does A Showroom Manager Do At HNI
* Act as the face of the brand, welcome guests, create a positive brand experience, drive increased traffic, and elevate utilization of the facility.* Plan, coordinate, and hosts all events - manage scheduling, vendor management, and event set up and clean up.* Plan and coordinate special regional events to maximize brand impact.* Consult with HQ Marketing for major events and the training department for onsite dealer and member trainings.* Creatively design customer experiences.* Provide assistance with presenting product, the Allsteel story, literature, and samples.* Seek continuous improvement of Standard Operating Procedures to make the space more functional for customers and sales members.* Develop relationships with sales team and local dealer sales reps.* Fulfill requests from customers and Allsteel sales members for literature and samples.* Manage sample chair program.* Maintain showroom calendar, facilitate schedules, and communicate with sales team to notify of major events, product installations, etc.* Maintain showroom dashboard, providing management and sales team with weekly reports on showroom activity.* Manage onsite literature and product sample libraries.* Partner with Project Manager to ensure all areas of the facility (paint, carpet, equipment, electrical, etc.) are maintained to the highest quality standards.* Schedule and manage contractors as needed to resolve any identified needs.* Schedule and manage product installers and Field Service Engineers for product installations.* Partner with Design, Customer Support, Product Management, Engineering, and Manufacturing to actively manage location product quality.* Manage punch lists to timely completion.* Schedule, approve, and accessorize sales mock ups that are installed in the showroom.* Participate in activities as appropriate to ensure the success of the organization.* Requirements
