Account Specialist jobs at Shutterfly

Process Optimization Consultant Client Site: Los Angeles, CA (Remote) 6 month contract Rate Range: $70- $90/hr, W2 +Benefits We are looking for a Process Optimization Consultant to support clients ongoing IT refresh project Requirements: Analyzing, improving, and streamlining workflows using Lean, Six Sigma (DMAIC), and Kaizen methods to boost efficiency, cut costs, and ensure quality, requiring skills in data analysis, project leadership, stakeholder engagement, and team coaching to implement process changes and sustain improvements for operational excellence. Key is process optimization and driving measurable improvements in cost reduction, cycle time, quality, customer satisfaction and efficiency. Process Analysis: Map and analyze current processes (AS-IS) to identify bottlenecks, waste, and inefficiencies using data and KPIs. Methodology Application: Lead projects using Lean, Six Sigma (DMAIC/DMADV), and Kaizen events to solve problems and improve performance. Project Management: Plan, execute, and monitor improvement initiatives, ensuring timely and cost-effective results. Team Leadership & Training: Coach and mentor cross-functional teams on continuous improvement tools and foster a culture of problem-solving. Stakeholder Engagement: Collaborate with various departments (IT, Operations, etc.) to gain buy-in and integrate solutions. Data & Metrics: Collect, analyze, and report on performance data to measure ROI and sustain improvements. Core Skills & Tools Methodologies : Lean, Six Sigma (Black Belt/Green Belt), Kaizen, Value Stream Mapping, Root Cause Analysis, DMAIC. Tools : Process Mapping, Statistical Analysis, Process Mining, Automation (RPA), Data Analytics. Attributes : Data-driven, results-oriented, strong leadership, communication, and problem-solving.

We are seeking a HR Customer focus Associated to work with our 8000 employees on a daily basis. It will be handling payroll, benefits, and employee relations related questions. The ideal candidate will be able to communicate directly and efficiency with employees of all levels via phone and email. Strong attention to detail and sense of urgency are a needed in this role to be effective. You will be have to document conversations in the HRIS system. This is a full time role in our office off of Memorial Drive. Competitive Salary and 100% paid health insurance.

SNI Companies has partnered with a leading healthcare organization seeking a detail-oriented and motivated Senior Patient Financial Representative to join their revenue team on a contract basis. This role offers the opportunity to contribute to critical accounting functions while gaining exposure to various specialized areas within the organization. Contract Details: Contract duration: Up to 3 months Schedule: Onsite in Irving Headquarters Pay: $17/hour Key Responsibilities: Manage patient account balances, ensuring timely resolution and reconciliation. Conduct collections and cash reconciliation in accordance with hospital policies. Apply knowledge of inpatient and outpatient billing requirements, including UB-04 and HCFA 1500 forms. Collaborate with internal teams and departments to maintain efficient revenue cycle operations. Maintain high levels of accuracy and compliance with departmental quality standards. Contribute to a cooperative team environment, providing exceptional service to both internal and external customers Qualifications: 3-5 years of experience in collections, cash reconciliation, or hospital business office operations. Familiarity with multi-facility hospital billing environments. Proficient in handling UB-04 and HCFA 1500 billing forms. Strong attention to detail, organizational skills, and ability to work independently. Demonstrated ability to meet key performance metrics and support departmental goals.

SNI Companies has partnered with an outstanding organization in North Austin to fill a Mechanical Claims Specialist role. This is an excellent opportunity to combine your administrative, mechanical, and customer service expertise in a fast-paced environment that offers career growth, great benefits, and performance incentives. What You'll Do Review and finalize initial claim reports submitted by service advisors, representatives, or contract owners. Accurately document loss reports, establishing part and labor costs using approved pricing standards and labor/parts guides. Manage and maintain open claim files, ensuring timely resolution and closure. Provide claim updates and communicate claim status to service advisors and other stakeholders. What We're Looking For 1-2 years of experience in mechanical claims, preferably in a call center or related environment. Strong attention to detail, multitasking ability, and excellent communication skills. Technical aptitude and the ability to work efficiently in a high-volume setting. Why You'll Love Working Here Supportive leadership team committed to your success. Small training classes with one-on-one and group coaching from experienced trainers. A fully equipped breakroom stocked with beverages and meal options. Fun, friendly, and team-oriented company culture. Real growth opportunities within the organization. 📩 Apply today for immediate consideration!

Full-time Description The Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them. Responsibilities: Analyze customer feedback and ensure customer retention. Develop and maintain knowledge of the company's products, services, policies and procedures. Report accurately on calls inbound and outbound, and call details on CRM (Salesforce). Develop valuable rapport with clients, provide analysis and suggestions of services they have and what they would benefit from. Demonstrate outstanding customer service through phone, email and chat support. Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency Have an extremely high level of ownership and responsibility; represent the client internally Collaborate and offer insight to customer retention campaigns by recognizing triggers based on customer behavior Regular and reliable attendance is required as this is a full-time position Other duties as assigned by management Requirements: 2+ years of customer retention experience at a SaaS company 3+ years of customer service experience in a fast paced, customer focused environment Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.) Familiarity with CRM, preferably Salesforce.com, or similar systems required Strong time management and project management skills Comfortable learning, using and discussing very granular elements of website technology and integrations Physical/Mental Requirements for the Job: Prolonged periods of sedentary movement May be requested to work overtime and weekends if deemed necessary Must be able to lift at least 20 pounds Certain management positions might be required to occasional travel This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Salary Description $19.22 - $28/hour

**Our Mission** As the world's number 1 job site, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (Comscore, Total Visits, March 2025) **Day to Day** **This role is a hybrid position, requiring Tuesdays and Wednesdays in our New York City Indeed Office.** + Provide high quality, fan-generating service and leads for all assigned accounts. + Accountable for book of business, account management, operations, and KPI achievement. + Ensure customer success is the goal for all assigned accounts and increase customer satisfaction. + Contribute to the overall success of the team and the territory/segment. + Drive customers to success by purposefully participating in their success through sales collaboration. + Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results. + Mentor new hires as requested. **Responsibilities** + Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume) + Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges. + Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals. + Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues. + Share case studies, contribute to team initiatives, and cover for absent teammates. + Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success. + Propose and communicate measures and initiatives for account success. + Achieve personal account goals and KPIs. + Partner with sales to achieve results, plan for customer success, and address and prevent problems. **Skills/Competencies** + Data Proficiency: Quickly analyze operational data and identify anomalies. + Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective. + Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results. + Motivational Skills: Understand client issues, identify problems, and partner internally for solutions. + Adaptability: Overcome obstacles and drive change while taking ownership. + Perseverance: Never give up, persistently think through and execute tasks. + Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets. **Salary Range Transparency** NYC Metro Area 27.94 - 36.00 USD per hour **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at **************************************** **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (******************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at ***************************** we also want to make you aware of our recruitment specific privacy policy found at ***************************************** **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. Reference ID: 46400

Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you! You will be part of the Pandora Peru team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Lima, Peru, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries. Your role as Customer Relations Specialist: * Online Complaints Book: * Respond and ensure the process of official responses complies with legal deadlines. * Forward complaints from physical stores to customer service. * Coordination of other daily activities. * Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue. * File documents related to problems identified by the carrier, store or errors. * Communication with the customer (email, phone calls, ...). * Assist operations if necessary. * Support in OMS operations (picking, packing). * Manage CPOS regarding stock errors or receiving return orders. * Assist in ADM activities if necessary. Qualifications and Skills: * More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage) * Strong attention to detail and responsibility * Excellent teamwork and communication skills - reliable and solution-oriented * Advanced English is a differential Did we get your attention? If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site ********************* About Pandora The largest jewelry company in the world, we give a voice to millions of people's love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.

Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you! You will be part of the Pandora Colombia team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Bogotá, Colombia, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries. Your role as Customer Relations Specialist: * Online Complaints Book: * Respond and ensure the process of official responses complies with legal deadlines. * Forward complaints from physical stores to customer service. * Coordination of other daily activities. * Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue. * File documents related to problems identified by the carrier, store or errors. * Communication with the customer (email, phone calls, ...). * Assist operations if necessary. * Support in OMS operations (picking, packing). * Manage CPOS regarding stock errors or receiving return orders. * Assist in ADM activities if necessary. Qualifications and Skills: * More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage) * Strong attention to detail and responsibility * Excellent teamwork and communication skills - reliable and solution-oriented * Advanced English is a differential Did we get your attention? If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site ********************* About Pandora The largest jewelry company in the world, we give a voice to millions of people's love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.

Who We Are At ad Marketplace, our mission is to deliver the most engaging consumer search experiences while empowering advertisers to measure media performance accurately. Today, millions of people worldwide engage with our exclusive, transparent media placements across the internet's leading browsers, shopping apps, and review sites. Our award-winning culture is built around five core values (known as our 5C's): Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness. With these guiding values, ad Marketplace seeks to empower our team to reach their full potential through continued learning, and the opportunity to do their best work. What You'll Do: Support the post-sales technical strategy and assist in aligning with partners, ensuring mutual roadmaps are clearly communicated and understood. Assist in managing the integration lifecycle, from scoping and requirements gathering through implementation and post-launch monitoring, under the guidance of senior team members. Help evaluate partner technical capabilities and surface opportunities for optimization and enhancement, particularly around AI-driven search monetization. Provide first-level technical support and guidance to partners during onboarding and integration, including troubleshooting and escalating issues as needed. Monitor integration performance and work with internal teams to identify areas for improvement that drive revenue and operational efficiency. Contribute to the development and upkeep of technical documentation, support materials, and best practices for internal and external use. Partner with account managers and product teams to understand partner needs and propose appropriate technical solutions using ad Marketplace's products. Clearly communicate technical concepts to both technical and non-technical stakeholders, ensuring alignment on goals and deliverables. Qualifications: 1-2+ years of experience in a technical support, integration, or client-facing technical role in the digital media or advertising industry. 2+ years of professional experience writing and running SQL queries (working experience required, not limited to academic projects). Working knowledge of Excel and Tableau (or similar BI/visualization tools). Experience in Python is a strong plus. Foundational understanding of APIs, databases, system infrastructures, and architecture. Familiarity with web technologies (HTML, JavaScript, APIs), ad tech protocols (OpenRTB, VAST, VPAID), and data formats (JSON, XML) is a plus. Bachelor's degree in a technical or related discipline preferred. Strong communication skills-written, verbal, and listening-with the ability to break down complex topics for varied audiences. Self-starter with strong troubleshooting skills and the ability to support partners through integration challenges. Demonstrated ability to manage multiple tasks and deliver high-quality results in a fast-paced, collaborative environment. *Compensation Range: $70,000 - $90,000 + Bonus & Equity #LI-Onsite Join Us ad Marketplace has been named as one of the best places to work in New York City by Built In and Crain's- the latter of which have recognized us the past three years straight! AMP is currently experiencing triple digit growth, and it's never been a better time to join our team! We offer a robust continuing education program, management training, regular company-wide lunch and learns, and well-defined career paths to ensure all our employees have an opportunity to grow. At ad Marketplace, we play to win, but we learn from our setbacks. Our commitment to a collaborative environment means no one succeeds alone, and no one fails alone either. We know you've come to expect comprehensive healthcare, wellness programs, paid time off, commuter benefits, and 401k matching from any company, so it's a good thing we offer all of that and so much more. ad Marketplace offers Summer Fridays, catered lunches, a fully stocked kitchen, ZogSports teams, happy hours and corporate retreats to encourage a strong work/life balance. No Third Party Recruiters. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. *This range represents the low and high end of the base salary someone in this role may earn as an employee of ad Marketplace in the New York office. Salaries will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

Job Description SmartAsset is an online destination for consumer-focused financial information and advice, whose mission is helping people make smart financial decisions, reaching over an estimated 59 million people each month (as of January 2025) through our educational content and personalized calculators and tools. To extend our mission, we also operate SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with fiduciary financial advisors. SmartAsset has earned recognition on the Inc. 5000 (#2574 in 2023) and Deloitte Technology Fast 500™ (#250 in 2022) lists. Currently, SmartAsset ranks on Y Combinator's list of Top 100 Companies. A successful $110 million Series D funding round in 2021 valued the company at over $1 billion. *Other than application and licensing fees, SmartAsset did not provide compensation for the aforementioned awards. About the Job: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT. Responsibilities: Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected). Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals. Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors. Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience. Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-quality experience. Accurately log all user interactions, challenges, and outcomes in our internal CRM system. Identify and escalate recurring user pain points to improve the overall experience. Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners. Support additional projects or initiatives as needed in a fast-paced, collaborative environment. Skills/Experience you have: 1+ years of high-volume call center experience required Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized Ability to learn and quickly adapt based on user and business needs Organized, detail-oriented, and excellent time-management skills Must be available to work some holidays or weekends during peak seasons Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles) Available Benefits and Perks: Fully Remote Work: All roles are fully remote within the contiguous U.S., giving you flexibility to do your best work from where you thrive. Comprehensive Health Coverage: Multiple Medical, Dental, and Vision plan options through trusted national carriers-so you can choose what fits your needs. Life & Disability Protection: Company-paid Life/AD&D coverage, with options to add supplemental life and disability plans for extra peace of mind. Financial Wellness: 401(k) with employer match, pre-tax savings through FSA and HSA options, and equity packages offered for every role. Time Off That Works: Generous vacation, sick, and parental leave policies-because balance matters. Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP) SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at *************************. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Salary: $45k + $15k Variable Commission + equity + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States

Mid-size Medical practice looking for a Billing Administrator. The candidate will be responsible for the operational and financial standards of the practice's billing department. They will be responsible for Implementing and maintaining the day-to-day functions of the billing department. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department. • Oversee and streamline billing and collections processes • Plan and implement quality assurance for all billing processes • Personal development; staff meetings • Field Operators' problem escalation and customer service • Reporting to management • Analysis and tracking of procedures/codes performed • PQRS and Meaningful Use tracking and reporting • ICD-10 preparation and training • Support and guidance for Insurance verification and Medical Record departments Qualifications Qualifications included: • Previous experience with NextGen Practice Management software • Excellent Excel skills • EMR experience a plus • Must function independently, have flexibility, personal integrity and the ability to work effectively with patients, personnel and support agencies • Proven ability to perform strategic planning and priority setting for billing group • Proven track record for improving process efficiencies and solving problems • Strong leadership skills with and ability to motivate direct reports • Detailed oriented with a strong billing background • Excellent communication skills • Excellent analytical and problem solving skills • Ability to manage multiple projects concurrently Additional Information All your information will be kept confidential according to EEO guidelines. For additional information, visit our website at **************************

Job Details US AZ STL 001 Chandler AZ Office - Chandler, AZ US GA VCS 001 Woodstock GA Office - Woodstock, GA; US NC NWS 001 Charlotte NC Office - Charlotte, NC; US OH EPR 001 Mason OH Office - Mason, OH; US TN IIQ 001 Knoxville TN Office - Knoxville, TN; US TX RSM 001 Plano TX Office - Plano, TX; US UT WRT 001 Sandy UT Office - Sandy, UTDescription About Inhabit Inhabit operates a unique collective of PropTech products serving the residential and short-term rental industries. Our industry leading ecosystems bring strategic value to deliver transformative software solutions and services to the industries we serve. As a strategic SaaS provider, we believe that property and short-term rental management companies should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from the innovative offerings across our ecosystems. To learn more, visit Inhabit.com. About Streamline Vacation Rental Software We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place. Job Description As a Client Onboarding Specialist - Accounting, you will be responsible for coaching new clients during their onboarding to correctly set up of their taxes, fees, trust accounting information and coach them on how to use their Streamline system effectively to stay in Trust. You will also be responsible for conducting research, performing routine calculations, general ledger reviews to identify discrepancies and opportunities and communicate these accordingly. We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly. Functions and Responsibilities Attend and participate in the onboarding and transition of new clients Train new clients virtually to set up and use all aspects of their accounting via the system Identify misplaced and invalid data and determine a plan for correction Train clients on proper way to complete bank reconciliations Work in the ticketing system to track and respond to requests promptly Build and maintain relationships with clients by providing exceptional customer service Exhibit proven ability to multitask and work under pressure Troubleshoot client issues as they may arise with client accounting set up Write and update accounting related articles on our knowledge base to provide both; internal, and external education & improvement initiatives Analyze and document clients' questions and concerns; determine when escalations are required and ensure they are sent to appropriate team or manager Proactively work to identify at-risk accounting issues Qualifications Minimum Qualifications 2-4 years of experience in accounting/bookkeeping Bachelor's degree in accounting or comparable accounting experience Experience in the Property Management Industry highly recommended Experience in Excel, Word, Zoom or other video calling tools Knowledge of Trust Accounting or relevant highly recommended Successful experience in delivering excellent customer service Time management and organizational skills Quick learner, detail oriented, and collaborative friendly team player Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm Happy, friendly and approachable individual Type Full Time, Hybrid Location Chandler, AZ (primary). Applicants in the following locations will be considered: Atlanta GA, Mason OH, Dallas TX, Knoxville TN, North Carolina. We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday. Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #Inhabithires

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more. This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. **DUTIES** + Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers + Communicate effectively in English and Spanish + Maintain professional judgment, especially during crisis calls + Respond to calls promptly + Manage and de-escalate calls from individuals in crisis + Triage calls for appropriate responses, referrals, and documentation + Provide case management/referral services + Apply quality standards to all calls and meet program deadlines + Work with stakeholders, including legal service providers and court officials + Assess changes affecting child safety and make referrals to officials + Follow protocols and policies in call handling including post-call documentation **MINIMUM QUALIFICATIONS** + Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field. + At least 1 year of child welfare experience. + Bilingual in English and Spanish. + Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook. + Comfortable learning new systems and working with case management software. + Exceptional verbal and written communication skills. + Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy. **PREFERRED QUALIFICATIONS** + Prior call center experience, especially in behavioral health or child/family services. + Familiarity with Federal government programs that support UAC. + Working knowledge of trauma-informed care principles and best practices in crisis intervention. **ADDITIONAL INFORMATION** + This is an onsite role located in our secure El Paso, TX, Rockville, MD, and Fairmont, WV facilities. **Remote/virtual work is prohibited.** + As part of a 24x7x365 essential operation, this position may require work on **evenings, weekends, holidays, or during emergency situations** . + A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment. + **U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance** **Our Equal Employment Opportunity Policy** The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _******************* **_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_** **Job Details** **Job Family** **SCA Administrative Support and Clerical Occupations** **Job Function** **SCA** **Pay Type** **Hourly**

Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Technical Accounts Specialist at SpotHero: We're seeking a Technical Accounts Specialist to join our Revenue Operations team! You will be responsible for partnering with Growth Managers, IT & PARCS service vendors, Operators and Integrations to onboard 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services. Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues. Goal to improve process and procedure of onboarding new integrations, overall customer experience, and operator satisfaction with our products. What you will do: * Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately. * Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings. * Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately. * Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers. * Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs. * Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform. * Increase efficiency at diagnosing, documenting, and resolving complicated issues. * Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team. * Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process. * Partners with Technical Support Specialists and Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues. * Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. * Assist SMS-Admin team with requests that require a higher level of technical support. The following experience is relevant to us: * Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support * 2+ years experience in a technical support role working with Network related products * Ability to maintain a high level of productivity while managing multiple competing priorities * Proven understanding of web technologies such as Chrome, Safari, Firefox, etc. * Good understanding of API technologies and troubleshooting (Postman preferred) * Beginner SQL knowledge (DataGrip preferred) * Experience with Salesforce, Jira and Confluence Core Competencies: * Problem-Solving: You articulate the root cause of problems using logical assumptions. * Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. * Collaboration & Feedback: You drive alignment, prioritization and transparency for stakeholders on our PARCS integrations pipeline considering business objectives and goals * Communication: You communicate effectively and efficiently both verbally and in writing to present complex problems, goals, and ideas in a way that is accessible even to those unfamiliar with the project. * Reliability: You support your team while consistently delivering on projects, and communicate promptly to set expectations appropriately. Systems/Tools we use: * SpotHero Admin Backend * Salesforce * Retool * BI Tool (Looker preferred) * Issue and Project Tracking Software (Jira preferred) * Knowledge Sharing Platform (Confluence preferred) * API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred) Seeking candidates in: * Chicago, IL What we are offering: * Career game changer - A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential. * Excellent benefits * We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. * Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. * Grubhub weekly lunch stipend for in-office days * Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. * Annual parking stipend - Duh. We help people park! * The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. * Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. * Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. * Wellness program - a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. * A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation: * Depending on your skillset and experience, you can expect your base salary to be between $54,400 - $68,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.

Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Technical Accounts Specialist at SpotHero: We're seeking a Technical Accounts Specialist to join our Revenue Operations team! You will be responsible for partnering with Growth Managers, IT & PARCS service vendors, Operators and Integrations to onboard 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services. Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues. Goal to improve process and procedure of onboarding new integrations, overall customer experience, and operator satisfaction with our products. What you will do: Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately. Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings. Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately. Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers. Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs. Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform. Increase efficiency at diagnosing, documenting, and resolving complicated issues. Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team. Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process. Partners with Technical Support Specialists and Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues. Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. Assist SMS-Admin team with requests that require a higher level of technical support. The following experience is relevant to us: Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support 2+ years experience in a technical support role working with Network related products Ability to maintain a high level of productivity while managing multiple competing priorities Proven understanding of web technologies such as Chrome, Safari, Firefox, etc. Good understanding of API technologies and troubleshooting (Postman preferred) Beginner SQL knowledge (DataGrip preferred) Experience with Salesforce, Jira and Confluence Core Competencies: Problem-Solving: You articulate the root cause of problems using logical assumptions. Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. Collaboration & Feedback: You drive alignment, prioritization and transparency for stakeholders on our PARCS integrations pipeline considering business objectives and goals Communication: You communicate effectively and efficiently both verbally and in writing to present complex problems, goals, and ideas in a way that is accessible even to those unfamiliar with the project. Reliability: You support your team while consistently delivering on projects, and communicate promptly to set expectations appropriately. Systems/Tools we use: SpotHero Admin Backend Salesforce Retool BI Tool (Looker preferred) Issue and Project Tracking Software (Jira preferred) Knowledge Sharing Platform (Confluence preferred) API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred) Seeking candidates in: Chicago, IL What we are offering: Career game changer - A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential. Excellent benefits We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. Grubhub weekly lunch stipend for in-office days Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. Annual parking stipend - Duh. We help people park! The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. Wellness program - a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation: Depending on your skillset and experience, you can expect your base salary to be between $54,400 - $68,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business' eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why work at Reputation? * Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. * We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. * Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. * The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. * Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. * Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. * Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback The Business Listings Success Manager I executes managed business listings services for assigned accounts, ensuring accurate and consistent customer information across platforms to maximize visibility and engagement. This role follows established processes, applies defined solutions, and collaborates with customers and internal teams to maintain listing accuracy. The ideal candidate demonstrates strong attention to detail, customer service skills, and the ability to manage multiple tasks within a structured framework. This is an early-career position and a great opportunity to get your foot in the door with Reputation! Hybrid work schedule: 2 days in office on Tuesday and Wednesday Responsibilities * Review data received from customer master spreadsheets for listings fulfillment relating to adding, changing, and deleting listings. * Manage and optimize listings across Google Business Profiles, Apple Maps, Bing Places, Facebook, and other directories based on defined requirements. * Support ongoing listings management including claiming, editing, and duplicate suppression, and more under established playbooks. * Collaborate with customers to ensure listing information (name, address, phone, hours, etc.) is accurate, consistent, and up to date. * Identify discrepancies and apply established solutions; escalate unresolved issues when needed. * Monitor and report fulfillment progress, listing accuracy, and data completeness within assigned accounts. * Maintain accurate documentation and update internal systems to reflect account progress. * Develop and maintain Success Plans for each customer, reviewing progress and aligning with the customer throughout their lifecycle to ensure measurable outcomes and long-term success. * Create and document Standard Operating Procedures (SOPs) for each customer account to capture client-specific requirements, ensure consistency in service delivery, and build team-wide awareness. * Build rapport and trusted customer relationships and collaborate closely with internal delivery teams. * Ensure customer satisfaction and account stability through delivery excellence. * Stay current on industry trends and platform updates for Google Business Profiles, Apple Maps, Bing Places, Facebook, and emerging search engines or directories. * Stay informed on updates to core platforms (Google Business Profiles, Apple Maps, Bing Places, Facebook) and apply changes as directed in customer delivery processes; participate in team knowledge-sharing. * Manage assigned tasks under tight deadlines. * Additional duties as assigned. Qualifications * Bachelor's degree, in progress of completing a degree program, or equivalent experience. * 1+ years of experience managing client accounts or delivering customer-facing services, preferably in a business listings or digital marketing context. * Prior experience in a "white glove" customer service environment preferred. * Familiarity with Google Business Profiles, Apple Maps, Bing Places, Facebook, or Yelp preferred. * Strong communication skills (written and verbal). * Strong attention to detail and organizational skills. * Working knowledge of MS Office or Google Workspace. * Salesforce experience is a plus. * Ability to follow defined workflows, manage multiple priorities, and meet deadlines. * Hybrid work schedule: 2 days in office on Tuesday and Wednesday (subject to change). * Open to standard or non-standard shift schedules. When you join Reputation, you can expect: * Flexible working arrangements. * Career growth with paid training tuition opportunities. * Active Employee Resource Groups (ERGs) to engage with. * An equitable work environment. * We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. * At Reputation, we're committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: * Flexible PTO for salary paid employees * Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1 * 10 paid company holidays * 4 company paid , "Recharge Days," which are wellness days off for the entire company * Health, dental and vision insurance * 401k * Paid Parental Leave for all eligible employees as of day 1 of employment * Employer paid short and long term disability and life insurance * Employee Assistance Program (EAP) * Access to a wide variety of unique perks and apps: * PerkSpot - Employee Discount Program * Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options * Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support * Omada - Virtual prevention and physical therapy program * Ladder -Life insurance to supplement outside of employer offering * SoFi - Financial wellbeing platform and 1:1 advice * Fetch - Pet insurance discount program * Spring Health for Guardian - Virtual mental health support * XP Health for Guardian (virtual eye-wear platform) We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates.

About Us Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: As a Collections Specialist, you will be the voice of the company when contacting customers via phone or handling incoming calls from customers with questions and matters regarding their account. You will assist customers by providing information about their account, fulfilling requests, and setting up payment arrangements. Key Responsibilities: * Collect, document, and provide account related information accurately during phone interactions with customers and authorized 3rd parties * Negotiate payment terms with customers to resolve account balances * Maintain established levels of quality and efficiency * Learn and adhere to federal laws and state regulations during phone interactions * Contact consumers to offer repayment methods by manually dialing or by using the auto dialer. Work Schedules: * Our contact center operates 8am-9pm (Mon-Thurs), 8am-7pm (Fri), and 9am-5pm (Sat & Sun) * Collection Specialists will have a stable shift (does not vary week to week) resulting in 40 hours per week * Shifts involving work hours after 6pm and weekends receive premium pay * Examples of Current Shifts: * Monday-Friday: 10:30am-7:00pm * Monday-Thursday: 10:00am-9:00pm * Monay-Friday: 9:30am-6:00pm * Tuesday-Friday: 8:00am-4:30am & Saturday's 9:00am-5:00pm * Weekend Shift: Monday's & Friday's 8:00am-7:00pm, Saturday's & Sunday's 9:00am-5:00pm Start Date: January 5, 2026 Training Period: 1/5/2026-1/23/2026 Training Schedule: 8:30am-5:30pm Monday-Friday Skills & Qualifications: * Call center, sales, telemarketing, or customer service experience preferred but not required * Bilingual preferred but not required * Payment negotiation experience preferred but not required * Strong verbal communication skills * Enthusiastic approach to assisting others * Ability to remain professional, objective, and empathetic * Ability to accurate and efficiently perform data entry * Ability to navigate and use multiple systems simultaneously (Collections application, Microsoft Teams, Notepad, phone system workbench, etc What We Offer: * Competitive Salary: Starting at $20.00-$21.00 per hour based on * Monthly Commission: uncapped commission on top of their regular salary through a structured incentive program * Eligible for Collection Specialist leveling promotion as soon as 6 months * Long term career growth - over 60% of all company openings are filled by internal promotion * Annual merit increase based on performance * Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions. * On-site clinic with nurse practitioner * Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance. * Safe Harbor 401k plan with company contributions up to 4.5%. * Casual work environment * On-site fitness center * Company paid downtown parking worth up to $1000 annually * Opportunities to give back to the community by participating in civic and charity events with colleagues. * Employee Referral Bonus Program * Dependent Scholarship Program * Tuition reimbursement program of up to $5000 annually (some restrictions apply) * Special awards, contests, and ad-hoc incentives * Ability to work with phenomenal talent and friendly team of professionals Educational Requirements: * High School Diploma or GED required Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

About Us Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: As a Collections Specialist, you will be the voice of the company when contacting customers via phone or handling incoming calls from customers with questions and matters regarding their account. You will assist customers by providing information about their account, fulfilling requests, and setting up payment arrangements. Key Responsibilities: Collect, document, and provide account related information accurately during phone interactions with customers and authorized 3rd parties Negotiate payment terms with customers to resolve account balances Maintain established levels of quality and efficiency Learn and adhere to federal laws and state regulations during phone interactions Contact consumers to offer repayment methods by manually dialing or by using the auto dialer. Work Schedules: Our contact center operates 8am-9pm (Mon-Thurs), 8am-7pm (Fri), and 9am-5pm (Sat & Sun) Collection Specialists will have a stable shift (does not vary week to week) resulting in 40 hours per week Shifts involving work hours after 6pm and weekends receive premium pay Examples of Current Shifts: Monday-Friday: 10:30am-7:00pm Monday-Thursday: 10:00am-9:00pm Monay-Friday: 9:30am-6:00pm Tuesday-Friday: 8:00am-4:30am & Saturday's 9:00am-5:00pm Weekend Shift: Monday's & Friday's 8:00am-7:00pm, Saturday's & Sunday's 9:00am-5:00pm Start Date: January 5, 2026 Training Period: 1/5/2026-1/23/2026 Training Schedule: 8:30am-5:30pm Monday-Friday Skills & Qualifications: Call center, sales, telemarketing, or customer service experience preferred but not required Bilingual preferred but not required Payment negotiation experience preferred but not required Strong verbal communication skills Enthusiastic approach to assisting others Ability to remain professional, objective, and empathetic Ability to accurate and efficiently perform data entry Ability to navigate and use multiple systems simultaneously (Collections application, Microsoft Teams, Notepad, phone system workbench, etc What We Offer: Competitive Salary: Starting at $20.00-$21.00 per hour based on Monthly Commission: uncapped commission on top of their regular salary through a structured incentive program Eligible for Collection Specialist leveling promotion as soon as 6 months Long term career growth - over 60% of all company openings are filled by internal promotion Annual merit increase based on performance Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions. On-site clinic with nurse practitioner Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance. Safe Harbor 401k plan with company contributions up to 4.5%. Casual work environment On-site fitness center Company paid downtown parking worth up to $1000 annually Opportunities to give back to the community by participating in civic and charity events with colleagues. Employee Referral Bonus Program Dependent Scholarship Program Tuition reimbursement program of up to $5000 annually (some restrictions apply) Special awards, contests, and ad-hoc incentives Ability to work with phenomenal talent and friendly team of professionals Educational Requirements: High School Diploma or GED required Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Full-time Description The NPDES Erosion/Stormwater Client Specialist position is responsible for leading operational efficiencies. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary client and partner contact for all field services in the market, including but not limited to, stormwater compliance services, safety compliance services, and other environmental services. Proactive in market visits, quality checks, client visits, and reinforces all processes such as safety, asset management, supply management, and profitability. Conduct quarterly business reviews with clients and partners including topics such as quality and service, billing and accounts receivables, new sites and phases, and new products and services. Receive client job requests and coordinates with operations team to schedule, monitor, and complete the requested work. Ensure work is completed to standard and approved promptly for accurate and efficient billing. Grow the business with both new clients and additional services to existing clients. Focus on client satisfaction rates and resolve problems quickly. Work closely with operations team to adopt and reinforce efficiencies, safety, asset utilization, proper protocols, etc. Keep a close working relationship with the Field Operations Leadership to ensure new projects and updates are entered correctly and on time. Display effective time management skills. Proactively assess, clarify, and validate client needs on an ongoing basis. Ensure all information is input into internal systems accurately and timely. Meet with assigned site managers no less than bi-monthly to ensure presence is known and that you are listening and being proactive in resolving and getting out in front of issues. Act as a liaison between clients and partners and internal operations team. Stay in front of any and all new projects or new client business opportunities. Deeply engage with client base at multi-levels, networking, and building opportunities. Verify that field operations are maintaining client expectations on a daily basis. Develop new ideas to generate growth plan for area (services, markets, roles, etc). Complete additional tasks as assigned. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Medical Dental Vision 401K Fuel Card Vehicle Allowance Paid Time Off Company Issued Phone Team Building Events Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Have full range of mobility in upper and lower body. Be able to reach over head. Be able to work in various positions, including, but not limited to, walking, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time. Be able to lift, pull and push materials and equipment to complete assigned job tasks. Be able to lift 50 pounds of weight frequently throughout assigned workday. Requirements Competencies Performance Management. Technical Capacity. Detail-Oriented. Organizational Skills. Leadership. Collaboration. Teamwork Orientation. Problem Solving/Analysis. Communication Proficiency. Education and Experience Bachelor's degree or technical equivalent 2-3 years of management experience preferred Additional Eligibility Qualifications Strong knowledge of NPDES construction stormwater regulations Strong computer, organizational, writing and communication skills Salary Description $55-65k/ annually