What does a shuttle driver do?
Shuttle bus drivers offer a route with limited stops or fast transportation services. The drivers are expected to drive following a specific way or a set of schedules. They must be familiar with the route through reading reports and studying maps. It is their responsibility to maintain contact with the dispatcher. They track the pick-ups and drop-offs of the passengers whenever necessary. When asked questions, they should respond politely and in a friendly manner. They should be equipped with skills in customer service, be professional, and should have stamina.
Shuttle driver responsibilities
Here are examples of responsibilities from real shuttle driver resumes:
- Deliver the morning newspapers to each occupy guest room.
- Used GPS software for locating customers to be pick up.
- Be aware of VIP and repeat guests; greet them by name whenever possible.
- Shuttle new cars for parking to airport for pickup, and return cars to lot to be clean.
- Check in/out guests, bring luggage to rooms, deliver VIP packages for return guests and wedding/anniversary couples.
- Respond to dipatch to pick up and drop off passengers throughout NYC -Greet passengers and assist into the vehicle as necessary
- Ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
- Experience in using maps, GPS, and smart phone in navigating from Los Angeles to several destinations in southern California.
- Transport passengers by driving taxicabs.
- Respond to medical emergencies include administering first-aid and relay requests for services and transportation of patients to medical emergencies or appointments.
- Transport customers to proms, weddings anniversary celebrations, weekend trips, and nights on the town.
- Provide public transportation to various events (weddings, funerals, proms, dinner dates and sporting events).
- Pick up and drop off children to day care and adults to Dr./Clinic
- Help load wheelchairs and take them to the Dr. office and shopping when they really need to get there.
- Advance knowledge of operations with wheelchairs and electrical scooters safety requirements.
Shuttle driver skills and personality traits
We calculated that 29% of Shuttle Drivers are proficient in CDL, DOT, and Tractor Trailer. They’re also known for soft skills such as Dependability, Initiative, and Customer-service skills.
We break down the percentage of Shuttle Drivers that have these skills listed on their resume here:
- CDL, 29%
Operate a Class A CDL Truck*Forklift operations *Inventory *Process orders*Stock inventory
- DOT, 15%
Conduct strict DoT hazardous material inspections and notify UPS management personnel on non-compliance actions.
- Tractor Trailer, 12%
Operate tractor trailer in accordance with Department of Transportation guidelines.
- Cleanliness, 5%
Create professional and comfortable environments for customers through superior customer interaction - Perform various duties to ensure vehicular cleanliness for future rental
- Vehicle Inspections, 4%
Maintained documentation/logs, minor vehicle inspection/maintenance, applied customer-service skills, booked reservations, adhered to schedules, etc.
- Safety Procedures, 2%
Spearhead operation of a commercial vehicle ensuring that all safety procedures and guidelines are properly executed.
"cdl," "dot," and "tractor trailer" are among the most common skills that shuttle drivers use at work. You can find even more shuttle driver responsibilities below, including:
Dependability. One of the key soft skills for a shuttle driver to have is dependability. You can see how this relates to what shuttle drivers do because "customers rely on taxi drivers, ride-hailing drivers, and chauffeurs to pick them up on time and quickly transport them to their destination." Additionally, a shuttle driver resume shows how shuttle drivers use dependability: "required a cdl license and dependability. "
Initiative. Another essential skill to perform shuttle driver duties is initiative. Shuttle drivers responsibilities require that "taxi drivers, ride-hailing drivers, and chauffeurs usually work with little or no supervision, so they must self-motivate and take the initiative to earn a living." Shuttle drivers also use initiative in their role according to a real resume snippet: "provided transportation services to the executive personnel and assisted in department projects including company-wide initiatives. "
Customer-service skills. Another skill that relates to the job responsibilities of shuttle drivers is customer-service skills. This skill is critical to many everyday shuttle driver duties, as "taxi drivers, ride-hailing drivers, and chauffeurs regularly interact with their customers and have to represent their company positively and ensure passenger satisfaction with their ride." This example from a resume shows how this skill is used: "obey traffic laws *provide extensive customer service*drive cars from one location to another*report all concerns of vehicle safety and proper operation"
Patience. shuttle driver responsibilities often require "patience." The duties that rely on this skill are shown by the fact that "drivers must be calm and composed when driving through heavy traffic and congestion or dealing with rude passengers." This resume example shows what shuttle drivers do with patience on a typical day: "learned great customer service skills, and patience. "
Hand-eye coordination. A commonly-found skill in shuttle driver job descriptions, "hand-eye coordination" is essential to what shuttle drivers do. Shuttle driver responsibilities rely on this skill because "taxi drivers, ride-hailing drivers, and chauffeurs must watch their surroundings and avoid obstacles and other hazards while driving a vehicle." You can also see how shuttle driver duties rely on hand-eye coordination in this resume example: "time management and customer location coordination key to ensuring many different deliveries occurred on time. "
Visual ability. While "visual ability" is last on this skills list, don't underestimate its importance to shuttle driver responsibilities. Much of what a shuttle driver does relies on this skill, seeing as "taxi drivers, ride-hailing drivers, and chauffeurs must be able to pass a state-issued vision test to hold a driver’s license." Here is a resume example of how this skill is used in the everyday duties of shuttle drivers: "complete paper work such as daily manifest, receipts, and visually inspect vehicle for fmcsa/ dot regulations. "
The three companies that hire the most shuttle drivers are:
- US Foods2,441 shuttle drivers jobs
- The Parking Spot60 shuttle drivers jobs
- Performance Food Group59 shuttle drivers jobs
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Compare different shuttle drivers
Shuttle driver vs. Transporter
A transporter is responsible for sending patients to assigned healthcare facilities, ensuring their safety while on the road. Transporters assist with lifting or placing patients to beds and wheelchairs, strictly adhering to transport schedules and report possible delays immediately, delivering healthcare supplies and laboratory specimen securely, and responding to the patient's inquiries and requests. A transporter must always comply with the safety standards and procedures set by the health organization, as well as comprehensive knowledge of medical services.
While similarities exist, there are also some differences between shuttle drivers and transporter. For instance, shuttle driver responsibilities require skills such as "dot," "tractor trailer," "vehicle inspections," and "shuttle bus." Whereas a transporter is skilled in "patients," "safety policies," "professional behavior," and "cpr." This is part of what separates the two careers.
The education levels that transporters earn slightly differ from shuttle drivers. In particular, transporters are 0.3% more likely to graduate with a Master's Degree than a shuttle driver. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Shuttle driver vs. Chauffeur
Chauffeurs drive limousines, motor coaches, and other luxury vehicles to take their clients to their destinations. Their list of responsibilities includes making sure that the vehicle they are driving stays in excellent condition, helping clients load and unload their stuff, and following the road rules and regulations. They choose the fastest routes based on GPS to get to their clients' destinations unless instructed otherwise. If requested, they also collect and deliver parcels on behalf of their clients.
Each career also uses different skills, according to real shuttle driver resumes. While shuttle driver responsibilities can utilize skills like "dot," "tractor trailer," "cleanliness," and "vehicle inspections," chauffeurs use skills like "limo," "chauffer," "vans," and "transport clients."
In general, chauffeurs achieve similar levels of education than shuttle drivers. They're 1.0% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Shuttle driver vs. Driver medic
Driver medics are responsible for transporting patients to and from the hospital. They sometimes are on-call and must respond to an emergency as quickly as possible. They are often trained to perform first aid on patients. They must have excellent hand-eye coordination to make sudden turns and handle curves during an emergency as they are licensed to do counterflows, especially during critical situations. Sometimes, driver medics are tasked to claim and deliver supplies and laboratory kits and deliver secured specimens between hospitals/laboratories.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a shuttle driver is likely to be skilled in "tractor trailer," "cleanliness," "shuttle bus," and "pallets," while a typical driver medic is skilled in "patients," "patient care," "cpr," and "home health."
Driver medics earn the highest salary when working in the finance industry, where they receive an average salary of $36,268. Comparatively, shuttle drivers have the highest earning potential in the professional industry, with an average salary of $35,063.driver medics typically earn similar educational levels compared to shuttle drivers. Specifically, they're 1.6% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Shuttle driver vs. Taxi cab driver
Types of shuttle driver
Updated January 8, 2025
