Sierra Central jobs - 15,419 jobs

Principal Responsibilities The President & CEO provides strategic leadership and executive management consistent with DEMA's the strategic plan and the direction of the board. Manages and leads the professional staff and day-to-day operations of the association to achieve the association's mission. Develops and nurtures strategic relationships and represents the association to the media, lawmakers, and other publics. Achieve financial and operational objectives while advancing the association's mission. Governance: Advise and support the board of directors in governing the organization; participate fully in deliberations of the board, board and program committees, and other elements of governance. Produce DEMA Show, the association's annual convention, maintaining its stature as the diving industry's premier business-to-business conference; deliver outstanding attendee experiences, and achieve budget targets. Production of DEMA Show includes maintaining exhibitor relationships while providing excellent exhibitor experiences, maintaining legal and ethical requirements of a non-profit trade-only event, an understanding of the exhibit and attendee sales process, selection of education providers/speakers, and managing show-related vendors. Participate in the development of DEMA's strategic plan. Provide the board with regular reports, including an annual report directed to the DEMA Membership. Provide thought leadership, data, analysis and recommendations to assist in governance and strategic thinking. Develop, propose and execute the annual Plan of Work and DEMA's annual Budget as adopted by the DEMA Board. Develop Board and Operational Policies; New program and service opportunities; amendments to the by-laws and other governing documents. Hire, develop, review, and terminate the professional staff. Establish a member-focused staff culture that supports innovation, continuous improvement, career-long learning and professional development. Support the growth and development of DEMA Committees and ensure that the committees comply with the association's by-laws, agreements, standards, policies and procedures. Provide stewardship of the association's assets, including cash, investments, tangible property and intellectual property. Maintain a strong and effective Visual Identity Standard, protecting the association's trademarks and service marks. Produce additional meetings of the DEMA Board, and other conferences and activities as required by the DEMA Board of Directors. Develop, implement, and market other products, programs, and services. Serve as publisher of the association's Public Policy Digest, GoDiveNow Marketing Digest and other publications. Lead policy advocacy and lobbying efforts for state, U.S. federal, and international as needed: oversee research, media outreach, legislative education and member engagement in the policy process. Manage alliances and relationships with other organizations that support advocacy efforts. Ensure compliance with all regulations. Select, engage, and supervise vendors and contractors and other service providers. Evaluate and sign contracts and other agreements. Work closely with professional advisors to the board, such as the general counsel and official auditor. Develop and manage relationships with sponsors, partners, advertisers, strategic allies, and others. Inform the board regarding the condition and operations of the organization and trends, events, or emerging issues that can impact the association's success. Manage the office, infrastructure, systems, policies and procedures necessary to administer the headquarters operation, serve members and ensure consistent, high-quality, professional operations. Serve in various roles with related subsidiaries, such as Associations West (formerly CalSAE), The American Society of Association Executives (ASAE), the International Association of Exhibitions and Events (IAEE) and others. Requirements Minimum of 15 years of work experience with at least 5 years in a senior executive management position. Previous U.S. non-profit trade association CEO experience is preferred. Experience and qualifications in marketing, business research, use of social media, membership recruitment & retention, and education. Proficient with Microsoft Office suite. Experience with Association/Relationship Management databases. Demonstrated ability to adapt quickly to new technologies and systems. Knowledge of the recreational scuba diving industry is highly desirable. This is a hybrid position, with offices in San Diego, CA. Personal Characteristics Spokesperson, ambassador, and enthusiastic advocate for the association. A leader able to develop credibility with the membership, staff, and board. Experience engaging with a diverse, global constituency. Personable, self-confident, and positive. Self-reflective and excellent written communicator. Willingness to travel approximately 30-50 percent of the time domestically and internationally on behalf of the association. Trustworthy; operates with the highest level of integrity and ethical behavior. Skilled in interpersonal and organizational conflict analysis, management, and resolution. Open, candid management style. #J-18808-Ljbffr

Ajax Systems is an international technological company and Europe's largest security system manufacturer. In addition, the company offers solutions for video surveillance, smart homes, fire detection, and flood prevention. The product portfolio includes 180 wireless and wired devices for security and automation. Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialists. We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Qualifications Minimum of 5 years' professional experience in alarm systems, video surveillance, security, IT, telecommunications, or related industries. Strong working knowledge of CCTV systems, access control technologies and fire alarm systems. Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems. Experience delivering offline and online technical training to technical audiences. Excellent presentation, communication, and interpersonal skills. Flexible and willing to travel for business trips, trade shows, and other professional events. Self‑motivated and independent, with an outgoing personality and a proactive approach to work. NICET and ESA certifications are an asset to the role Responsibilities Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees. Present product roadmaps and new feature updates to Ajax Systems distributors and dealers. Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies. Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients. Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement. Build and maintain long‑term relationships with key company partners. Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams. Support the sales team by following up on leads through the company's CRM portal. Analyze customer needs in partnership with the sales department to identify optimal product solutions. Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions. We offer Competitive compensation that includes a base salary and performance‑based bonuses Car allowance, petrol and all business costs covered by the company Health & Life insurance 401(k) Growth Opportunities Impactful work Innovative Environment #J-18808-Ljbffr

A leading investment firm based in San Francisco is looking for an experienced candidate with a scientific background to join their public equity investment team. The role involves assessing investment opportunities, preparing materials, and collaborating with various teams. Ideal candidates will have a Ph.D. or M.D. and at least 3 years of experience in biotech or medtech analysis. The firm offers comprehensive benefits including medical, parental leave, and generous PTO. #J-18808-Ljbffr

Job Information Job Identification 210562876 Job Category Client Management Business Unit Corporate & Investment Bank Posting Date 11/05/2024, 10:38 PM Job Schedule Full time Job Description We are seeking a seasoned Vice President to join our industry-leading team. As a Vice President in Investment Banking, you will demonstrate good business acumen and proven track record in developing clients and marketing total business solutions. You will be responsible for supporting an outstanding network of relationships with corporate and institutional clients that lie at the heart of our Investment Banking franchise. You'll bring to our team deep experience identifying and #J-18808-Ljbffr

A leading technology financing company in San Francisco is seeking a Sr. Capital Markets & Credit Analytics Analyst to enhance capital markets performance through data-driven insights. The role involves developing credit strategies, conducting market research, and engaging in financial modeling. Ideal candidates have 4-6 years of experience, strong skills in SQL and Python, and a passion for credit analytics. The position offers a competitive salary between $105,000 and $140,000 annually, with opportunities for professional growth. #J-18808-Ljbffr

A leading AI company in San Francisco is seeking an AI Engineer to shape AI-powered IT service delivery. You will design and optimize AI models, collaborate with product teams, and enhance automation in a fast-paced environment. The ideal candidate has over 4 years of experience in AI/ML engineering and is comfortable with model deployment in production. This role offers a unique opportunity for meaningful product ownership and innovation. #J-18808-Ljbffr

A trust and safety software company located in San Francisco is seeking a core product builder to own a section of the product roadmap and deliver features from 0 to 1. The ideal candidate should have strong experience in product design and engineering using TypeScript/React, along with backend knowledge. This role offers a competitive salary range of $120-250k, equity, and a variety of perks including meals and benefits. #J-18808-Ljbffr

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

A financial service organization is seeking a Director of Marketing Operations in San Jose to oversee strategic marketing initiatives, improve processes, and manage marketing technology. The ideal candidate will have over 6 years of marketing experience, strong analytical skills, and proven leadership capabilities. Responsibilities include optimizing campaign workflows and collaborating across departments. A Bachelor's degree in Marketing or Business Administration is required, with a Master's preferred. Compensation includes a salary range of $132,000 to $188,000 plus benefits. #J-18808-Ljbffr

Titan is an AI holding company transforming IT services with its Augmented AI platform. We acquire and partner with the best Managed Service Providers (MSPs) and embed AI at the core of their operations, empowering technicians to work faster, smarter, and more strategically. Our augmented AI platform enables MSPs to scale like technology companies while delivering faster resolutions, better uptime, and more proactive, personalized support for their customers. In under a year, we've raised over $70M from General Catalyst, acquired market-leading MSPs like RFA, and deployed agents seeing real-world impact to productivity. Our team bring together AI product expertise from Scale AI, Google, MIT, and Stanford with private equity experience from H.I.G. Capital and seasoned MSP executives who have led some of the industry's top providers. Joining Titan means helping to redefine how work is done in IT Services and building a $100B company. About The Role: As a Software Engineer at Titan, you'll play a pivotal role in shaping the future of AI-powered IT service delivery. You'll work across the stack to build intuitive, high-impact products that blend human expertise with autonomous AI agents, transforming how managed service providers (MSPs) operate. This is an opportunity to join an early-stage team, have meaningful product ownership, and help define the engineering culture as we scale. What You Will Do: Design, build, and maintain scalable backend systems that power AI-driven automation. Develop APIs and services that integrate AI models into customer-facing applications. Collaborate with AI and frontend engineers to integrate our AI-powered platform into customer-facing tools. Drive technical decisions around system architecture, scalability, and best practices as we scale. Ship fast and iterate, balancing speed with quality in a fast-paced, startup environment. Who You Are: 4+ years of software engineering experience, with expertise in building and scaling web services. Strong proficiency in Python, Node.js, or Go, with experience in cloud-based architectures (AWS, GCP, or Azure). Familiarity with AI/ML-driven systems or real-time data processing is a plus. User-focused builder - you care deeply about the customer experience and sweat the details. Startup mindset - comfortable with ambiguity, eager to take ownership, and ship quickly. Bonus: Experience integrating LLMs, AI-powered automation, or observability tools is a plus, but not required. #J-18808-Ljbffr

A leading global financial services firm is seeking a Commercial Banker in San Diego, CA. The ideal candidate will have over five years of experience in lending and strong client relationship management skills. The role includes championing client-centric solutions and collaborating with internal partners to grow profitable relationships. A bachelor's degree is preferred. This position offers the opportunity to directly impact market growth and innovation strategies. #J-18808-Ljbffr

We prioritize the health and wellbeing of our employees through our comprehensive benefit package, including generous paid time off to rest and recharge, holistic mental health support, and benefits covering employees up to 100%. Growth At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Your continued professional development is important to us because it's important to you. Flexibility What does it mean to work at CircleCI? For us, flexibility is key. As aSenior Field Engineer at CircleCI you will be the customer's trusted technical advisor throughout the sales and retention lifecycle. You'll provide hands‑on advice for cloud‑based and single‑tenant deployment and product guidance with CircleCI's largest prospects and customers. You will serve as the technical expert and owner of deal validation strategy, collaborating with account executives and success managers to identify customer business goals, needs, and pains and showing how CircleCI can address them. What You'll Do Lead the technical implementation and day‑to‑day management of CircleCI Demonstrations and proof‑of‑concepts. Demonstrate the technical feasibility, integrated into our customer's technology stack, ensuring early customer success and a long‑term business relationship. Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices. Conduct in‑depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements. Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact. Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer‑specific requirements. Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products. Stay up‑to‑date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities. What We're Looking For 5‑10 years experience as an engineer in the application development, devops, or CI/CD space. Extensive experience with solutions selling in a technical customer‑facing role, such as Sales Engineer, Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment. Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc. Knowledge of Docker or Linux containers in general. Outstanding presentation skills. You feel comfortable leading presentations and demos of our platform to groups, both technical and non‑technical, in‑person and virtually. Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success. Ability to work collaboratively with cross‑functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement. Ideal Candidates might also have: Experience developing mobile applications across iOS and Android devices. Strong ops/infrastructure knowledge, especially networking and security. About CircleCI CircleCI is the world's largest shared continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most‑used DevOps tools-processing more than 1 million builds a day-CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster. Founded in 2011 and headquartered in downtown San Francisco with a global remote workforce, CircleCI is venture‑backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit and Harrison Metal Capital. United States Base Pay Range $153,000 - $191,000 USD We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. CircleCI is an Equal Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, or status as an individual with a disability. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. #J-18808-Ljbffr

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for the creation of in-depth analyses of bank CRA performance, including recommendations on how to improve performance - lending, investments, and services. Acts as a backup for other department positions when others are out of the office. Represents the Bank at various community events and fundraisers, acts as a champion for the CRA team at internal meetings and/or events. Assist with participating in CRA service activities and other assignments that contribute to the implementation and maintenance of an effective CRA Compliance Program for the Bank. ESSENTIAL FUNCTIONS Acts as a backup for other department positions when others are out of the office (Analysts and Assistant Manager) when needed. Perform secondary reviews and ensure accuracy of CRA data as necessary for the three CRA performance tests. Ensure that all department policies and procedures are updated in a timely manner. Represent the Bank and CRA team at various community events and bank sponsored events. Along with the SVP, Director of Community Development, be actively involved in the annual Risk Control Self-Assessment. Monitor reports and prepare quarterly performance analysis, annual self-assessment, strategic plan, and annual loan goals. This documentation will be presented by the SVP, Director of Community Development at the Risk & Compliance Committee, Enterprise Risk Management and Internal Control Committee meetings. Coordinate the preparation and distribution of meeting materials for the Community Advisory Committee meetings. Prepare and distribute meeting minutes for these meetings as well as be a regular attendee at these meetings. Take a very active role in the implementation of various special projects that will positively impact the CRA program, such as the Dodd Frank Section 1071, and changes to CRA regulations. Perform other special projects, as assigned by the SVP, Director of Community Development to include but not limited to the declined small business loan referral program and Supplier Diversity. Maintain current information for the Intranet, Public File, Bulletin, forms and charts. Assist with CRA activity performance tracking in other areas as needed. Complete assigned training courses in a timely manner. QUALIFICATIONS Education: Bachelor's degree is preferable in Business, Accounting, or Finance. Experience: Minimum of three years of banking experience. Some working knowledge of accounting or loan underwriting. CRA knowledge is a plus. Knowledge of CRA software and SharePoint preferred. Skills/Ability: Strong computer skills; proficient with Microsoft Office products. Takes initiative, works independently with minimal supervision, and consistently meets deliverable dates. Professional, able to effectively interact with all levels of the Bank as well as with external partners. Good organization and analytical skills. Excellent verbal and written communication skills. Highly organized, results-oriented with strong attention to detail and good follow-through skills. Enthusiastic and self-motivated. Willingness to work overtime occasionally to accomplish and meet deadlines, and to attend CRA activities. Ability to work offsite to perform service hours and attend CRA activities. OTHER DETAILS $33.65 - $48.08 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

A leading fintech company is looking for a Senior Specialist in Solutions Engineering based in San Francisco. This client-facing role acts as a key technical expert for enterprise merchants, bridging the payments platform with business needs. Ideal candidates have over 2 years of industry experience, strong analytical skills, and proficiency in REST/JSON APIs. The position offers a hybrid working model and is an opportunity to thrive in a fast-paced environment and deliver impactful solutions. #J-18808-Ljbffr

A leading financial technology firm based in San Francisco is seeking a Principal Product Manager for Risk & Compliance to drive the vision and roadmap for compliance products. This role requires extensive experience in product management related to risk and compliance within the fintech sector. You will collaborate with various teams to ensure regulatory adherence while innovating customer-friendly solutions. The position offers a competitive salary, equity options, and a flexible working environment. #J-18808-Ljbffr

A nonprofit organization in California is seeking a Nonprofit Canvass Director to lead grassroots fundraising efforts for public media. This pivotal role requires strong leadership skills and a passion for community engagement. The successful candidate will manage a team, train staff, and ensure fundraising targets are met. Competitive pay of $24.00 per hour and comprehensive benefits are offered, including healthcare and 401(k). #J-18808-Ljbffr

A major financial services company is seeking an Associate Banker SAFE Act in San Francisco, CA. The role focuses on generating revenue growth and acquiring target clients, particularly in Investments. Candidates should have 6-10 years of experience, investment knowledge, and the ability to manage relationships. Responsibilities include sales strategy creation, prospecting, and client support. This full-time position offers a competitive salary range of $142,320 to $213,480 along with comprehensive employee benefits. #J-18808-Ljbffr

Investment Banking Associate, Technology - San Francisco page is loaded## Investment Banking Associate, Technology - San Franciscolocations: San Franciscotime type: Full timeposted on: Posted 30+ Days Agojob requisition id: REQ101872*We are passionate about our business and our culture, and are seeking individuals with that same drive.*We are currently seeking an experienced Associate to join our Technology financial advisory practice in San Francisco.Moelis Associates are expected to assume significant levels of responsibility requiring intellectual curiosity, leadership and analytical aptitude. The day-to-day responsibilities of an Associate include: financial analysis and modeling, managing a team, preparing client presentations and interacting with senior bankers and clients. A sophisticated level of interpersonal skill is required.Ideal candidates must also possess:* Excellent analytical and presentation skills* Knowledge of basic accounting and financial concepts; ability to analyze and value businesses* Experience in Investment Banking (corporate finance/M&A) or equivalent* A drive for results, and ability to perform well under pressure and against tight deadlines* Team player mentality, and ability to effectively interact with a wide variety of internal groups and clients* Strong multi-tasking skills* Exceptional Microsoft Office suite (Excel a must) and financial reporting skills* Undergraduate degree; focus in finance, business, accounting, economics, mathematics is preferred Expected Salary Range USD $175,000 - $225,000*We are an Equal Opportunity Employer. Applicants are considered for employment opportunities without regard to race, age,* *religion, color, sex (including pregnancy* *and gender identity), parental status, national origin, marital status, veteran status, sexual orientation, political affiliation, citizenship status, genetic information (including family medical history), disability (in compliance with the Americans with Disabilities Act and any other applicable law), or any other characteristic or status protected under any applicable US, state or other law.* *This policy applies to all terms and conditions of employment, including recruitment and hiring, appraisal systems, promotions, and training.*Moelis & Company is a leading global independent investment bank that provides innovative strategic advice and solutions to a diverse client base, including corporations, governments and financial sponsors. The Firm assists its clients in achieving their strategic goals by offering comprehensive integrated financial advisory services across all major industry sectors. Moelis & Company's experienced professionals advise clients on their most critical decisions, including mergers and acquisitions, recapitalizations and restructurings, capital markets transactions, and other corporate finance matters. The Firm serves its clients from 23 geographic locations in North and South America, Europe, the Middle East, Asia and Australia. For further information, please visit: or follow us on X . #J-18808-Ljbffr

The Contact Center Manager is a key leadership role responsible for driving operational excellence, member satisfaction, and business growth within the credit unions Contact Center. This position oversees the planning, organization, and execution of strategies that attract new members, strengthen existing relationships, and ensure superior service delivery. The Contact Center Manager will lead a high-performing team, foster a positive work environment, and ensure adherence to service quality standards, regulatory compliance, and organizational goals. This role requires a proactive leader who can balance strategic oversight with hands-on operational support, including managing escalated member concerns, coaching staff, and ensuring the department consistently meets or exceeds performance metrics. Essential Functions Performance Leadership: Achieve all Contact Center goal metrics, including service levels, call quality scores (90% or higher), and member satisfaction benchmarks. Team Development: Promote a positive, collaborative work environment; resolve grievances promptly; and provide ongoing coaching, feedback, and performance evaluations. Member Experience: Ensure exceptional service delivery by addressing escalated inquiries and complaints, maintaining operational integrity, and supporting staff in complex transactions. Sales & Growth: Drive cross-sell and referral goals for the team and meet individual targets to support credit union growth. Operational Oversight: Maintain compliance with policies, procedures, and regulatory requirements; standardize processes for efficiency; and ensure accurate documentation and reporting. Scheduling & Staffing: Develop and manage schedules within FTE allowances to meet member demand while optimizing productivity. Training & Knowledge: Administer cross-training programs, maintain current knowledge of all operational procedures, and ensure staff readiness for evolving business needs. Reporting & Analysis: Provide regular reports on call volume, productivity, and goal attainment; analyze data from platforms such as TalkDesk to identify trends and improvement opportunities. Leadership Engagement: Conduct regular team meetings, one-on-one coaching sessions, and communicate organizational updates and goals effectively. Travel Flexibility: Be available to travel to other locations on short notice to support staffing needs. Additional Duties: Perform operational tasks as needed and take on other responsibilities as assigned. Required Skills and Abilities Strong leadership, organizational, and team-building skills. Excellent communication and presentation abilities across all organizational levels. Advanced problem-solving and decision-making skills under pressure. Proficiency in workforce management tools and Erlang calculations for staffing optimization. Ability to interpret and apply policies, procedures, and regulatory requirements. Skilled in Microsoft Office Suite; experience with TalkDesk preferred. Ability to manage multiple priorities and deadlines in a fast-paced environment. Ability to write routine reports, correspondence and speak effectively to members and employees. Ability to perform advanced input/output functions on the credit union computer systems that relate to account and general ledger postings. Must successfully complete and pass the required training courses as specified by the Talent Development Center and meet acceptable job performance standards. Education and Experience High School Diploma or equivalent required; Bachelors degree preferred. Minimum of 10 years of experience in financial services, including leadership in a Contact Center environment. TalkDesk experience preferred or equivalent Contact Center software system. Advanced knowledge of banking and credit union regulations (Reg B, Reg CC, Reg Z, etc.). Advanced knowledge of Microsoft Office products required. Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer 7 to 8 hours per day. Light lifting, carrying, pushing and/or pulling objects up to 25 lbs. Intermittent walking and bending. General office environment: works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. Work Location This is an on-site position at our Corporate Headquarters in Yuba City, CA. Remote work is not available for this role. Compensation Range The company anticipates offering an annual salary range between $90,000 to $100,000 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions. Annual Merit Increase Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results. Comprehensive Benefits Package We provide a robust benefits package designed to support your health, financial security, and work-life balance including: Medical, Dental & Vision Insurance options Voluntary Lines including hospital indemnity, accident, and critical illness policies Company Paid HRA (with enrollment in certain health plans) Company Paid Basic Term Life Insurance Coverage at 2× annual base salary, up to a maximum of $500,000 for full-time employees $25,000 for part-time employees Company Paid Long-Term Disability Insurance for Full-Time Employees Company Paid Telehealth Services Membership (Teladoc) Company Paid Employee Assistance Program (EAP) 401(k) Retirement Plan Employer-funded safe harbor contribution of 3% of employee's eligible earnings Discretionary employer match on employee contributions Flexible Spending Accounts HSA Medical FSA Dependent Care FSA Limited Purpose FSA Paid Time Off Vacation accruals based on status and tenure within company 12 sick days accrued annually for full-time employees 1 hour for every 30 hours worked for part-time employees 11 paid holidays (eligible after 90 days of employment) Travel Expense Reimbursement All necessary and work-related travel expenses will be reimbursed in accordance with company policy The preceding list of duties does not include all tasks and responsibilities that may be required with this position. Additional tasks may be assigned, as departmental and operational needs require. Compensation details: 90000-100000 Yearly Salary PIbacbe97dbfea-31181-39420172