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  • Senior Manager Service Operations

    Serco 4.2company rating

    Remote or Herndon, VA job

    The Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , **Field Services** , and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within a team of approximately 25 people. The position manages timely issue resolution, SLA achievement, backlog reduction, PC software delivery, and the maintenance of corporate PC assets for employees.This is a Hybrid Remote position which requires the employee to work on-site in the Herndon HQ. **_This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance_** **In this role you will:** + Oversee daily operations of Help Desk, Field Services, and Deployment Services teams. + Lead and mentor supervisors, technical leads, and managers supporting each function. + Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT). + Drive continuous improvement initiatives to enhance service quality and operational maturity. + Manage a service portfolio processing 3,100-3,700 incidents monthly across distributed teams. + Maintain budget accountability for assets exceeding $1M. + Serve as product owner for evolving support tools and platforms. + Champion Serco's customer service standards and quality policies. + Ensure SLAs are met to current standards. + Collaborate with internal stakeholders to align service delivery with business goals. + Monitor performance metrics and ensure compliance with audit and security expectations. + Prepare and present performance reports, improvement plans, and operational insights to leadership. MEET YOUR RECRUITER! **Qualifications** **To be successful in this role you will have:** + **Ability to obtain and maintain a DoD Secret security clearance** + **Must be a U.S Citizen** + Bachelor's degree in information technology, Business Administration, or related field + Minimum of 8 years of experience in IT service operations, with at least 5 years in a leadership role + Demonstrated experience managing service operations teams such as Help Desk, Field Services, and/or PC Imaging/Deployment teams + Experience managing contact center solutions, including workforce management, call routing, and performance analytics + Strong understanding of ITIL frameworks; ITIL certification preferred + Proven budget management and financial stewardship + Excellent communication, presentation, and interpersonal skills + Familiarity with ServiceNow or similar ITSM platforms + Ability to travel up to 10% **Additional desired experience and skills:** + Strategic thinker with a hands-on approach to operational challenges + Ability to lead cross-functional teams and drive change + Commitment to continuous improvement and customer service excellence + Comfortable working in a fast-paced, multi-channel support environment + Experience with supporting Microsoft 365 (M365) is a plus If you want to join a great team and award-winning company that makes a difference every day, apply now for immediate consideration and discover your place in our world. **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (**************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _71860_ **Recruiting Location : Location** _US-VA-Herndon_ **Category** _Information Technology_ **Position Type** _Full-Time_ **Security Clearance** _Other_ **Clearance Details** _Ability to obtain and maintain Secret security clearance_ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$141213.00 - $282428.00_
    $141.2k-282.4k yearly Easy Apply 27d ago
  • Junior Recruiter - (Hybrid)

    Serco 4.2company rating

    Remote or Herndon, VA job

    We are excited to announce a new opening on our Talent Acquisition team! This is an exciting opportunity to join a highly engaged and collaborative team as a **Junior Recruiter** , where we support independent growth and personal development. You will be joining a fun and hardworking Talent Acquisition team. You will be providing support across multiple Business Units depending on the need. This position is part-time telework, and will require in-person attendance at our Corporate Headquarters office in Herndon, VA 2 days a week and at local hiring events. In this role, you will: + **Provide Candidate support** + Utilize various assessment tools and techniques to evaluate candidates' suitability for the role. + Communicate with candidates to provide updates on their application status and answer any questions. + Perform initial phone or video interviews to assess candidate's qualifications and fit for the position. + **Provide support to a Senior Recruiter** + Support between 1-3 Senior and Lead recruiters. + Assist Lead Recruiter, TA Manager, and or Senior TA Manager with Hiring Manager status update meetings. + **Receive Learning and Development** + Participate in training sessions to learn and retain the recruiting processes, tools, and best practices. + **Monitor and maintain Metrics** + Will stay on target with candidate movement metrics. + Will stay on target with requisition time to fill. + **Offer Creation** + Recruiter will process/update offer letters in ATS. + **Requisition Support** + Assist in supporting a Senior Recruiter/Lead Recruiter with up to 20-30 different requisitions at a time. + Will assist with cloning requisitions with Senior Recruiter/Lead Recruiter assistance. + Assist in drafting job descriptions, and posting job ads. + **Provide TA Systems Support with assistance** + Gain an understanding of basics in maintaining records in iCIMS or a similar ATS. + Update and maintain accurate records of candidate interactions and statuses in the applicant tracking system (ATS). + Assist Senior/Lead Recruiter in sourcing from external resources. (Job Boards) + Conduct Direct employer's weekly outreaches. + **Strategic Recruiting** + Use strategic recruiting to support more challenging skill-sets with guidance from Lead or TA Manager. + Proactively build and maintain talent pipelines for future hiring needs with the assistance of Lead or TA Manager. **Qualifications** To be successful in this role, you will have: + Exceptional customer management and service skills + Experience utilizing Microsoft Office Suite (Outlook, Excel, Word, MS Teams, PowerPoint, etc.) + Prior experience utilizing systems, processes and automation tools + Proven ability to adapt to situational challenges and drive towards customer satisfaction + A minimum of 1 year of experience in (2) of the following areas: + Customer service + Candidate interviewing + Candidate assessment + Candidate sourcing + Marketing, sales and/or lead generation + Proven creative ability in developing and implementing effective sourcing strategies, including online engagement, social media strategies, networking and more. + A High School Diploma or GED at a minimum + 25% travel required. Additional desired experience and skills: + Previous experience using an Applicant Tracking System, Recruiting systems or an HRIS database. + Knowledge of OFCCP compliance. + Active related certifications. + Experience with Federal and/or State & Local government, contracting experience. If you are interested in supporting and working with our military and a passionate Serco Talent Acquisition Team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _72147_ **Recruiting Location : Location** _US-VA-Herndon_ **Category** _Human Resources_ **Position Type** _Full-Time_ **Security Clearance** _None_ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$50000.00 - $73000.00_
    $50k-73k yearly Easy Apply 13d ago
  • General Clerk II Bilingual - Seasonal Remote - $20.13/hr

    Serco 4.2company rating

    Remote or Norman, OK job

    If you love assisting people, making outbound phone calls with the use of a call script, and detailed record keeping, - Serco has a great opportunity for you! As a Bilingual General Clerk II Seasonal, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act. The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace. You will work closely with your supervisor and peers to deliver exceptional customer service. As a General Clerk, you will: Post information to agency records and modify forms or records. Will communicate with consumers using your English and Spanish speaking skills. Provide telephone support. Record and input information to internal database records. Conduct outbound telephone calls. Receive inbound telephone calls. Perform data entry and retrieval and perform arithmetical computations. Receive coaching/feedback and implement/take action to make changes as appropriate. Participate in internal training through company Learning Management System and passing certification tests. Adhere to service compliance requirements by completing training modules and passing annual re-certifications. Maintain required production and quality standards as outlined by contract. Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalate when necessary. Effectively work in a team environment. Demonstrate flexibility and ability to adapt to change. Additional duties as assigned. Available schedules: Monday - Friday - 7:45 AM-4:15 PM This position pays $20.13/Hour plus $4.93/Hour H&W. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability. This is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties as directed. These procedures are required of all Serco employees. ________________________________________________________________________________________________________________________________________________________ Si eres detallista, te gusta ayudar a los demás, y te gusta hacer llamadas con la ayuda de un guion, entonces, ¡Serco tiene una gran oportunidad para ti! Como Empleado General II Bilingüe, seleccionarás entre procesos claramente definidos para realizar cambios e interpretaciones sencillas en los registros de los consumidores siguiendo guías, manuales y procedimientos fáciles de seguir. Se parte de nuestro equipo que ayuda al pueblo estadounidense a obtener una atención médica accesible, aportando tus habilidades administrativas y de servicio al cliente. Serco apoya a los Centros de Servicios de Medicare y Medicaid como principal del contrato con el Departamento de Salud y Servicios Humanos que apoya la Ley de Atención Accesible. La entidad de negocios de CMS se enfoca en la prestación de servicios de apoyo tecnológico de primera clase a las organizaciones gubernamentales, ayudándolas a administrar los programas de salud al público. CMS ofrece procesamiento de documentos, asistencia a centros de llamadas entrantes y salientes, diseño de procesos empresariales e informática, verificación de solicitudes y determinación y procesamiento de beneficios. El equipo ofrece soluciones flexibles y con capacidad de respuesta a las necesidades cambiantes y emergentes, un profundo conocimiento de la determinación de la elegibilidad, las exenciones y los procesos de inconsistencia, y el conocimiento del procesamiento de las solicitudes existentes Como parte de este equipo de más de 250 miembros, realizarás llamadas salientes a consumidores de todo el país y les proporcionará el apoyo que necesitan para resolver sus problemas de verificación dentro del Mercado de Seguros Médicos. Trabajarás en colaboración con tu supervisor y sus compañeros para ofrecer un servicio excepcional al cliente En este puesto, usted: Colocará información en los registros de la agencia y modificará los formularios o registros. Se comunicará con los consumidores utilizando sus habilidades de hablar inglés y español. Proporcionará apoyo telefónico utilizando los idiomas de inglés y español. Registrará e introducirá información en los registros de la base de datos interna. Realizara llamadas telefónicas de salida. Recibirá llamadas telefónicas entrantes Realizará entrada y recuperación de datos y realizará cálculos aritméticos. Recibirá asesoramiento/entrenamiento y aplicará/tomará medidas para realizar cambios según corresponda. Participará en entrenamientos internos a través del sistema de gestión de aprendizaje de la empresa y superará las pruebas de certificación. Cumplirá con los requisitos de servicio completando los módulos de adiestramiento y aprobando las recertificaciones anuales. Mantendrá los estándares de producción y calidad requeridos según el contrato. Reconocerá y evaluará los problemas asociados a la tarea siguiendo las instrucciones de trabajo según la línea de negocio y escalará cuando sea necesario. Trabajará eficazmente en un entorno de equipo. Demostrará flexibilidad y capacidad de adaptación al cambio. Tendrá tareas adicionales según se le asignen. Horarios disponibles: Lunes-Viernes 7:45 AM - 4:15 PM Esta es una posición de teletrabajo temporal, pero es posible que deba trabajar en la oficina según las necesidades del negocio. Sin embargo, tendrá que estar disponible para regresar al desempeño de las tareas en la oficina según sea necesario. Estos procedimientos son obligatorios para todos los empleados de Serco. Para poder calificar a este puesto como empleado temporal a distancia, debe cumplir con los siguientes requisitos: Debe residir en los siguientes condados de determinación salarial: Compa Tener un área de trabajo definida en su casa que sea segura, razonablemente silenciosa, libre de mucho tráfico y la ubicación de las pantallas de su ordenador son seguras y libres de posibles intrusos. Tener un lugar privado en su casa para mantener conversaciones telefónicas confidenciales. Su estación de trabajo preferiblemente conectada a través del cable ethernet proporcionado por CMS. Puede conectarse utilizando la capacidad Wi-Fi integrada. Debe mantener la conectividad a Internet de forma constante durante toda la jornada laboral e informar inmediatamente de la pérdida de conectividad. Fomentamos a los Veteranos militares y cónyuges a presentar su solicitud. Dependiendo de la fecha de contratación, el empleo temporal suele tener una duración de entre tres y seis meses. A los empleados de temporada se les puede ofrecer la oportunidad de convertirse en empleados a tiempo completo en base a su rendimiento y la disponibilidad del puesto. Qualifications To be successful in this role, you must have: High school diploma or equivalent. Education beyond high school completion may be a substitute for experience. 6 months of relevant experience. Fluent in Spanish and English Ability to pass a background check and drug screen. Medical marijuana cards are not acceptable. Strong internet connectivity Live within the following wage determination counties: Cotton or Comanche A defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying. A private location in your home to conduct confidential phone conversations. A home workstation is preferably connected through the CMS-provided hard wired ethernet cable. You may connect using built in Wi-Fi capability. The ability to maintain internet connectivity consistently throughout the workday and immediately report lost connectivity. Additional desired experience and skills: Have clerical skills including data entry, typing and outbound telephone calls. Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired. Be able to use a computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook). Be able to multitask using two computer screens and navigating between multiple software programs. Be able to work independently, perform as a self-started, and meet critical deadlines. Be able to communicate effectively. Be able to maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards Military Veterans and spouses are encouraged to apply. If you are a detail-oriented person who is interested in problem solving and assisting others and are looking to join a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! _______________________________________________________________________________________________________________________________________________________________ Para tener éxito en este puesto, usted tendrá: Diploma de escuela secundaria o equivalente, más de 6 meses de experiencia en un trabajo similar. La educación más allá de la escuela secundaria puede ser un sustituto de la experiencia Debe dominar el inglés y el español. Debe tener internet constante durante la jornada laboral e informar inmediatamente de la pérdida de conectividad. Esta posición paga $21.14/Hora más $4.93/Hora H&W. Esta posición está en un contrato del Gobierno Federal de los Estados Unidos que requerirá que los candidatos pasen una investigación de antecedentes y una prueba de drogas. No se aceptan tarjetas de marihuana medicinal. Experiencia y habilidades adicionales deseadas: Tener habilidades administrativas, incluyendo la entrada de datos, mecanografía y llamadas telefónicas de salida. Proporcionar soporte telefónico utilizando habilidades de comunicación claras y efectivas tanto en inglés como en español. Se desea tener experiencia telefónica previa. Ser capaz de utilizar una computadora incluyendo las aplicaciones de Microsoft Office (Excel, Word, PowerPoint y Outlook). Ser capaz de realizar múltiples tareas utilizando dos pantallas de computadora y navegando entre múltiples programas de información. Ser capaz de trabajar de forma independiente, autosuficiente y cumplir con las fechas límites. Ser capaz de comunicarse eficazmente. Ser capaz de mantener la información confidencial y sensible siguiendo las normas de PII (Información de Identificación Personal) Ser capaz de traducir del español al inglés a partir de una variedad de fuentes lingüísticas, incluyendo, pero sin limitarse a, la impresión y el audio. Si es una persona detallista que está interesada en resolver problemas, ayudar a los demás y está buscando unirse a un equipo apasionado en Serco, envíe su solicitud ahora para consideración inmediata. Solo toma unos minutos y podría cambiar su carrera! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $20.1 hourly Auto-Apply 60d+ ago
  • Senior SCRUM Master - Washington, DC

    Serco 4.2company rating

    Remote or Arlington, WA job

    If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Direct Reporting Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors. This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance. This is a Hybrid opportunity in the National Capital Regiona/Washington, DC. DRPM MIB is responsible for : The acquisition of COLUMBIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of War. The acquisition of VIRGINIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of War. The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. Serco supports the US Navy as a prime for DRPM MIB contract supporting the acquisition of submarines and surface vessels. The DRPM MIB concept unifies once diverse submarine and surface vessel-related activities into a single organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the research, development, acquisition, and maintenance communities. DRPM MIB provides improved communication among the various offices that contribute to the overall success of the Navy's submarine and surface type commanders. ****************************************************** Serco-NA is seeking a motivated individual to provide help to the Maritime Industrial Base (MIB) Data Team as a Senior SCRUB Master. Our Data Team manages a dynamic mix of in-house development teams and third party tool integration projects to deliver solutions that support the MIB program. We are a new and growing organization looking to implement processes that will grow with us and our customers' evolving demands. We are seeking an experienced Senior Scrum Master to lead and coordinate Agile delivery across multiple teams. This role is focused exclusively on managing the Scrum and Agile process, ensuring cross-team alignment and predictable product delivery. The ideal candidate will be an organized, confident facilitator who thrives in a multi-team environment and brings a disciplined approach to Agile practices. You will partner closely with Product Owners, the Data Director, and other stakeholders to maintain delivery cadence, transparency, and accountability. A majority of the team is in Washington DC, but remote work is available with periodic travel to DC. Working hours are centered around Washington DC hours. As you may be partially remote, you must be a self-motivated person who can interface with leadership; identify issues with little guidance; develop and articulate a business plan; work with other companies to create statements of work with deliverables; take charge and drive your plan to success; and achieve actionable results that provide a return on investment. If your desire is to make a difference in the construction and sustainment of the US Navy, this position is ideal. This position may be filled remotely/hybrid as you work out of your home or travel to engage with stakeholders . In this role, you will: Serve as Scrum Master for 2-5 concurrent Agile teams, facilitating sprint planning, daily standups, retrospectives, and sprint reviews. Maintain cross-team alignment by coordinating dependencies, managing Scrum of Scrums, and ensuring consistent communication across all teams. Support incremental and predictable product delivery through disciplined sprint execution and backlog management. Coach teams on Agile principles and foster a culture of continuous improvement. Ensure sprint artifacts are up to date in Jira, including sprint boards, velocity charts, and burndown reports. Identify, track, and remove impediments to team progress. Partner with Product Owners to refine backlogs and establish clear sprint goals. Report progress and metrics to the Data Director and other senior stakeholders. Provide program, analytical, and acquisition management support to senior level MIB executives as required. Work with the MIB team, which is spread across the United States focused on workforce development/marketing, supply chain/sustainment, and technology developments. Assist in drafting information papers in response to Congressional inquiries. Provide input to Report to Congress regarding MIB spend goals and associated return on investment. Travel as required to carry out the duties above. Meet your Recruiter: Qualifications To be successful in this role, you will have: You must be able to obtain a Secret clearance. U.S. Citizenship is required for consideration. A Bachelor's Degree in Business, Data Analytics, Information Technology, Supply Chain Management, or related field. A minimum of 5 years of experience. Minimum of 2 years of experience as a Scrum Master (multi-team experience preferred). Advanced Scrum certification (A-CSM, PSM II, or higher). Project management/SCRUM experience is essential. A PMP Certification To demonstrated ability to manage Agile processes across multiple teams simultaneously. To be proficient with Jira and Agile reporting tools. A strong communication, facilitation, and conflict-resolution skills. Industrial Base/Supply Chain/Workforce knowledge is preferred. Experience/knowledge of the maritime industrial base is a plus, although not necessary. Experience conducting data analysis and presenting results. An outstanding communication skills, both written and oral. You will be interacting with industry and senior leadership. Customer-oriented team player focused on mission who is self-motivated, driven and can work independently and remotely. To be able to travel 10%. If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career! In compliance with state and local laws regarding pay transparency, the salary for this role is $97,787.27 to $162,978.79, however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $97.8k-163k yearly Auto-Apply 51d ago
  • DOL VETS TAP: Employment Navigator - Schofield Barracks, Hawaii

    Serco 4.2company rating

    Remote or Schofield Barracks, HI job

    **JOIN OUR TEAM** to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans' Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. The DOL VETS TAP program needs skilled and compassionate Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators are expected to assess the transitioning Servicemember and/or transitioning spouse's acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Employment Navigator is supporting the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager. In this role, you will: + Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans + Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources + Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs + Assist clients in the identification of necessary credentials and the development of a path to fill qualification gaps through credentialing + Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers + Provide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL approved government and non-government partners as well as American Job Centers/State Workforce Agencies + Provide resume and cover letter advice + Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and walkthrough tools that clients can use in their research for apprenticeship opportunities **Qualifications** To be successful in this role, you will have: + A High School Diploma and 4 years of experience working as a Workforce Solutions, Workforce Development, Career Counselor, Human Resources (HR) Specialist and/or experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling + Or an Associate's degree + Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements + Proficiency in the Microsoft Suite of Applications and virtual meeting platforms + Ability to work well with the Military community + Ability to communicate orally and in writing + Ability to travel up to 10% Additional desired experience and skills: + A Bachelor's degree Additional information about this position: + This position is an in-office client facing position with set office hours + In the event that extenuating circumstances and/or business need require remote work, individuals must work in an uninterrupted environment and must have reliable internet access If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Military Veterans and Spouses encouraged to apply. **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (************************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _72048_ **Recruiting Location : Location** _US-HI-Schofield Barracks_ **Category** _Counseling/Support/Outreach_ **Position Type** _Full-Time_ **Security Clearance** _None_ **Telework** _No - Teleworking not available for this position_ **Salary Range/Amount** _$45000.00 - $65000.00_
    $45k-65k yearly Easy Apply 19d ago
  • Maritime Industrial Base Program Manager for Hampton Roads Workforce (Virginia)

    Serco 4.2company rating

    Remote or Virginia job

    If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Direct Reporting Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. **This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance.** **This is a Hybrid opportunity im the Hampton Roads, Virginia region.** **_DRPM MIB is responsible for_** : The acquisition of **COLUMBIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of War. The acquisition of **VIRGINIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The **SSN(X) Office** is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. Serco supports the US Navy as a prime for DRPM MIB contract supporting the acquisition of submarines and surface vessels. The DRPM MIB concept unifies once diverse submarine and surface vessel-related activities into a single organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the research, development, acquisition, and maintenance communities. DRPM MIB provides improved communication among the various offices that contribute to the overall success of the Navy's submarine and surface type commanders. ****************************************************** **_Serco-NA is seeking a motivated individual to provide help to the DRPM MIB Workforce Engagement Director by engaging with suppliers in Hampton Roads on industrial workforce development and engagement._** This individual will assist in engaging with academic institutions, trade schools, community colleges, suppliers and shipyards within the maritime industrial base on matters related to industrial work force hiring, training, retention, and all other workforce related issues. DRPM MIB has been tasked to grow and assist the industrial workforce in Hampton Roads to include interaction with maritime suppliers; training opportunities and education including educating K-12 on industrial workforce; assisting trade schools; or interfacing with community colleges/trade schools. This is a fast-paced environment requiring daily interactions with suppliers and other companies as you assist with achieving MIB's mission. You will be 100% remote thus you must be a self-motivated person who can interface with leadership; identify issues with little guidance; develop and articulate a business plan; work with other companies to create statements of work with deliverables; take charge and drive your plan to success; and achieve actionable results that provide a return on investment. If your desire is to make a difference in the construction and sustainment of the US Navy vessels, this position is for you. This position will be filled remotely in Hampton Roads as you work from your home or _travel to engage with suppliers_ . In this role, you will: + This individual will assess the Maritime Industrial Base workforce and develop an understanding of the overall requirements and challenges faced by submarine suppliers. + This individual will interface with MIB suppliers to understand their workforce requirements, pipeline, recruitment, retention, and difficulties they are facing related to the workforce. + Provides daily program, analytical, and acquisition management support to senior level executives. + Works with multiple stakeholders across the region to expedite evaluation, determine critical areas, and assess how to fund MIB efforts that produce optimal return on investment. + Work with the MIB team which is spread across the United States and is focused on workforce development/marketing, supply chain/sustainment, and technology developments. + Works closely with submarine shipbuilding suppliers to address critical workforce and supply chain issues they face. + Works with Industrial Base Analysis and Sustainment (IBAS) to implement regionalization strategy which encourages a broad regional strategy to strengthen the Navy industrial base in the region and create an ecosystem with sufficient training, placement, and retention efforts to meet and sustain regional workforce demand. + Evaluates projects and initiatives including capital projects that will increase throughput capacity in the maritime trades, curriculum development, social media/marketing campaigns, and veteran/veteran spouse outreach, among others. + Develop relationships with local and regional workforce and economic development organizations. + Drafts information papers in response to Congressional inquiries. + Provides input to Report to Congress regarding MIB spend goals and associated return on investment. + Travels to regional entities to meet with local stakeholders about workforce initiatives. **Meet your Recruiter:** **Qualifications** To be successful in this role, you will have: + **A U.S. Citizenship is required for consideration.** + **To be able to obtain a DoD Secret security clearance.** + Bachelors degree in business, supply chain, logistics, education, science, or an engineering discipline. + 8-10 years professional experience. + A project management experience of 3+ years is required. + Industrial Base/Supply Chain/Workforce experience is desired. + Experience developing or managing advanced manufacturing programs (such as additive manufacturing) is a plus. + Experience developing, implementing, and/or overseeing skill trades training is a plus. + Knowledge/Experience of US Navy shipbuilding and maintenance is a plus. + Experience/knowledge of the submarine/maritime industrial base is a plus, although not necessary. + Supporting submarine/maritime acquisition, maintenance, maritime industry, or operations is a plus. + Experience conducting Data analysis and presenting results. + Outstanding communication skills, both written and oral. You will be interacting with industry and senior leadership. + Customer-oriented team player focused on mission who is self-motivated, driven and who can work independently and remotely. + To be able to travel 10%. Additional Desired Skill: + Master's degree in business, supply chain, logistics, education, science, or an engineering discipline is preferred. If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting. **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (****************************************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _72108_ **Recruiting Location : Location** _US-VA-_ **Category** _Human Resources_ **Position Type** _Full-Time_ **Security Clearance** _Other_ **Clearance Details** _Must be able to obtain a DoD Secret security clearance._ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$101153.00 - $164375.00_
    $101.2k-164.4k yearly Easy Apply 17d ago
  • Senior Budget Analyst

    Sigmatech, Inc. 4.0company rating

    Remote or Arlington, VA job

    Job Description Position Description: We are looking for a motivated senior budget analyst to support the US Army's efforts within the Office of the Deputy Assistant Secretary of the Army for Defense Exports and Cooperation's (DASA DE&C's) Enterprise Resources and Policy Directorate. On a given day, responsibilities will span funds control, budget formulation and budget execution for the Army Security Assistance Enterprise (ASAE). Our Ideal Candidate will have: Experience developing, reviewing, analyzing, editing and consolidating FMS budget POM submissions for Foreign Military Sales. Fund types consist of OMA, RDT&E, FMS Administrative, FMF, Case and BPC funds. Serve as the primary point of contact to assist Army claimants with the development and submission of the yearly POM process. Subject matter expert on GFEBs, CcaR and EPM submissions and reports at multiple echelons. Experience making Army HQ recommendations on release and tracking of funds. Ensure all funding levels are accurate. Provide monthly reports on obligations and expenditures and build the obligation plans for each type of funding. Strong critical thinking and briefing skills to advise senior leadership on budget recommendations. Preferred Qualifications: At least 5 years of experience working in GFEBS, performing funds control and budget execution duties. At least 5 years of experience working Foreign Military Sales Security Assistance Program and Budget Review (SAPBR) submissions. Applicants must already possess a valid secret level security clearance Work Environment: Remote work is allowable. You should expect to actively participate in virtual team meetings (MS Teams) and TDY to multiple CONUS locations NTE 25%.
    $74k-104k yearly est. 8d ago
  • Systems Administrator (Hybrid Infrastructure) - Washington, DC

    Serco 4.2company rating

    Remote or Washington, DC job

    Serco is seeking a skilled Systems Administrator to support the Navy-owned PMS-ES Integrated Data Environment (IDE) in Washington, DC. This role involves maintaining a hybrid infrastructure spanning on-premises servers and AWS GovCloud, managing virtual machines, administering Active Directory, maintaining a secure Citrix environment, and managing network security components. **This position is contingent upon your ability to obtain and maintain a DoD Secret Clearance post-employment.** **_This opportunity is located in Washington, DC._** In this role, you will: + Performing monthly maintenance and patching of on-prem Windows Server environments. + Monitoring system performance and ensuring high availability. + Administering user accounts, group policies, and permissions in Active Directory. + Supporting PKI integration and CAC/ECA certificate management. + Configuring and maintaining Citrix StoreFront and Delivery Controllers in AWS GovCloud. + Supporting migration and operation of PMS-ES components in AWS GovCloud. + Creating, configuring, and managing virtual machines using VMware and Hyper-V and configuring and maintaining Cisco firewalls to ensure secure network operations for on-prem environments. + Managing and executing regular backups for on-prem systems to ensure data integrity and disaster recovery readiness. + Documenting system configurations and maintaining operational procedures. **Meet your Recruiter:** **Qualifications** To be successful in this role, you will have: + **The ability to obtain and maintain a DoD Secret security clearance.** + **U.S Citizenship is required.** + A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. + 5+ years of experience in system administration, preferably in DoD or federal environments. + A proficiency with Windows Server, Active Directory, and Citrix technologies. + Experience with AWS GovCloud or other secure cloud environments. + Hands-on experience with VMware and Hyper-V for virtual machine provisioning and management. + Experience implementing and managing backup solutions for on-prem environments. + Familiarity with DoD cybersecurity policies and RMF compliance. + Excellent verbal and written communication skills with the ability to explain complex technical issues to both technical and non-technical staff. + Strong troubleshooting and documentation skills. + To be able to travel 10%. Additional desired experience and skills: + An active DoD Secret Clearance. + Citrix Certified Associate or Professional (CCA/CCP). + AWS Certified SysOps Administrator or equivalent. + Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP). + Network+, Security+, or similar certifications. + Experience configuring and managing Cisco firewalls. + Experience with Arcserve backup solutions. + Proficiency in scripting for automation, particularly with PowerShell. + Experience with ADFS, PKI, and secure authentication protocols. + Prior experience supporting Navy or DoD data environments. If you are interested in working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (*************************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _71687_ **Recruiting Location : Location** _US-DC-_ **Category** _Information Technology_ **Position Type** _Full-Time_ **Security Clearance** _Other_ **Clearance Details** _The ability to obtain and maintain a DoD Secret security clearance._ **Telework** _No - Teleworking not available for this position_ **Salary Range/Amount** _$97787.00 - $162979.00_
    $97.8k-163k yearly Easy Apply 40d ago
  • Senior Policy Analyst

    Sigmatech, Inc. 4.0company rating

    Remote or Arlington, VA job

    Job Description We are looking for a motivated senior policy analyst to support the US Army's efforts within the Office of the Deputy Assistant Secretary of the Army for Defense Exports and Cooperation's (DASA DE&C's) Enterprise Resources and Policy Directorate. On a given day, responsibilities will span developing, reviewing, analyzing, and editing policies and implementation guidance. Our Ideal Candidate will have: Experience developing, reviewing, analyzing, editing and consolidating FMS policy documents and implementation guidance. Experience with Army Foreign Military Sales, the Defense Security Cooperation Agency and each organizations' relevant DoDI, Army Regulations and Pamphlets. Strong critical thinking and briefing skills to advise senior leadership on policy recommendations. Preferred Qualifications: At least 5 years of experience working Security Cooperation policy with a focus on implementation guidance. At least 3 years of experience working Foreign Military Sales for the United States Army Applicants must already possess a valid secret level security clearance Work Environment: Remote work is allowable. You should expect to actively participate in virtual team meetings (MS Teams) and TDY to multiple CONUS locations NTE 25%.
    $78k-105k yearly est. 8d ago
  • MIB University Pipelines Support SME

    Serco 4.2company rating

    Remote or Ivy, VA job

    If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Direct Reporting Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors. Dixon Hicks, former submarine major command and commanding officer, **************************************** leads the Maritime Industrial Base (MIB) support for this high-performing contractor team supporting NAVSEA. DRPM MIB is responsible for : The acquisition of COLUMBIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of War. The acquisition of VIRGINIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of War. The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. This position is contingent on your ability to obtain/maintain a Secret security clearance. Serco supports the US Navy as a prime for DRPM MIB contract supporting the acquisition of submarines and surface vessels. The DRPM MIB concept unifies once diverse submarine and surface vessel-related activities into a single organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the research, development, acquisition, and maintenance communities. DRPM MIB provides improved communication among the various offices that contribute to the overall success of the Navy's submarine and surface type commanders. Serco-NA is seeking a motivated individual to provide help to the Maritime Industrial Base (MIB) Workforce Engagement Director in PEO SSBN by engaging with universities and suppliers on industrial workforce development. This individual will assist in engaging with universities, workforce development organizations, MIB suppliers and shipyards on matters related to industrial work force hiring, training, retention, and all other workforce related issues with a focus on college graduates. The MIB has been tasked to grow and assist the industrial workforce to include interaction with maritime suppliers; training opportunities and education at the college level on industrial workforce; or interfacing with universities. This is a fast-paced environment requiring daily interactions with suppliers, workforce development organizations and universities to achieve the MIB's mission. You will be 100% remote thus you must be a self-motivated person who can interface with leadership; identify issues with little guidance; develop and articulate a business plan; work with other companies to create statements of work with deliverables; take charge and drive your plan to success; and achieve actionable results that provide a return on investment. If your desire is to make a difference in the construction and sustainment of the US Navy, this position is ideal. This position will be filled remotely as you work out of your home or travel to engage with stakeholders . General Duties Assess the Maritime Industrial Base workforce and develop an understanding of the overall requirements and challenges faced by MIB suppliers. Interface with MIB suppliers to understand their workforce requirements, pipeline, recruitment, retention, and difficulties they are facing related to the workforce. Connect with universities nationwide, especially career placement offices and academic department focused on STEM education, to encourage students to consider career opportunities in the maritime industrial base. Develop and oversee a college internship program to provide students with real-world experience, skill development, networking, and career exploration while offering MIB companies the opportunity to identify and recruit top talent for future entry-level positions, creating a reliable source of potential employees. Collaborate with professional societies such as the American Society of Naval Engineers to promote STEM education and MIB career opportunities. Provide program, analytical, and acquisition management support to senior level MIB executives as required. Work with the MIB team, which is spread across the United States focused on workforce development/marketing, supply chain/sustainment, and technology developments. Develop relationships with local and regional workforce and economic development organizations. Assist in drafting information papers in response to Congressional inquiries. Provide input to Report to Congress regarding MIB spend goals and associated return on investment. Travel as required to carry out the duties above. MEET YOUR RECRUITER! Qualifications To be successful in this role, you will have: Ability to obtain/maintain a DoD Secret secuity clearance U.S Citizenship Required Doctorate Degree in Education A minimum 10 years of experience in education to include teaching at the university level Industrial Base/Supply Chain/Workforce knowledge is essential Experience/knowledge of the maritime industrial base is a plus, although not necessary Project management experience is a plus Experience conducting data analysis and presenting results Outstanding communication skills, both written and oral You will be interacting with universities, industry and senior leadership Customer-oriented team player focused on mission who is self-motivated, driven and can work independently and remotely Ability to travel up to 25% If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! In compliance with state and local laws regarding pay transparency, the salary range for this role is $134,351.78 to $223,919.63; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $35k-57k yearly est. Auto-Apply 51d ago
  • Junior Benefits Specialist (Part Time On Call) - National Capital Region

    Serco 4.2company rating

    Remote or Arlington, WA job

    As a Part Time On-Call Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families. This position is contingent upon your ability to maintain/transfer an active NACI clearance. This position is 100% Remote in the National Capital Region. In this role, you will: Identifies and coordinates advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits). Determines the nature of the inquiry to provide accurate and concise answers. Provides information requested or refers the client to appropriate military or community resources. Provides prompt and empathetic communication with the customer via phone, and email. Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites. Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations. Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits. If applicable, be involved in facilitating retirement estimate calculations utilizing related software. Visit the following link for more information about how Serco supports our Veterans ************************************************** Meet your Recruiter: Qualifications To be successful in this role, you will have: A U.S. citizenship. A NACI submittal with favorable adjudication. A Bachelor's degree required. A minimum three (3) years of experience administering benefits programs. An excellent verbal and written communication skills. A strong understanding of the Veteran Affairs benefits and compensation programs. Good analytical and problem-solving skills. An excellent time management skills with a proven ability to meet deadlines. The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly. To be proficient with Microsoft Office Suite or related software. Customer Service experience. To work self-sufficiently and productively. Experience with Military Benefits is a plus. If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! In compliance with state and local laws regarding pay transparency, the salary range for this role is $50,226.03 to $75,339.58; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $50.2k-75.3k yearly Auto-Apply 60d+ ago
  • Configuration Management Analyst, F-35 Joint Program Office (Hybrid Telework)

    Serco 4.2company rating

    Remote or Arlington, VA job

    Serco is excited to continue support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment. Our Configuration Management (CM) Analyst supports the F-35 Directorate of Acquisition and Affordability (DA&A) in its role managing JPO functions as they relate to business operations, foreign compliance, process improvement, cost, requirements, and acquisition. In this role, you will: + Design and establish configuration management documentation. + Authorize the release of drawings, and software configuration changes specified by the JPO and other cross functional groups. + Provide advice and guidance on methods, procedures, and requirements to individuals responsible for the creation of documentation. + Plan and implement methods to improve response times and effectiveness. + Participate in special studies. + May provide leadership for lower-level employees and other colleagues at the JPO and in industry. + Provide direction to subordinate CM analysts, or directly perform data management tasks as required by the JPO. + Support DA&I in the management and approval of configuration management/data management by the JPO Change Review Board (JCRB), and JPO Configuration Control Board (JCCB). + Assist the International Directorate in supporting National Deputies and their assistants in representing each of the F-35 Partner nations resident in the program. Get to know your recruiter: (https://serco.kzoplatform.com/player/medium/**********937301809?embed=true&layout=fullscreen&overlay=false&auth=public) **Qualifications** To be successful in this role, you will have: + An Active DoD Secret clearance. + An Associates Degree + A minimum of 3 years of program experience in aircraft systems or similar configuration management. + A minimum of 6 years of experience in program management, technical or business analysis discipline. + The ability to provide onsite support at the F-35 Joint Program Office (JPO) located in Crystal City, VA a minimum of 2-3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager. + Previous experience in configuration identification, control, audit, and status accounting; DOD configuration management policies, procedures, review cycles, instructions, and standards; engineering change proposal evaluations. + Previous experience with development, production, ancillary equipment, ground support equipment, test & evaluation, and fleet operations of a DoD and international acquisition aircraft program. + Previous experience evaluating Major Variance Requests, Specification Change Notices, Engineering Change Requests/Proposals, Manufacturing Build Records, Sustainment as Maintained Records and other documents. + Previous experience in providing guidance and assistance in configuration management and change control and ensuring that all Class I (Major) changes and variances are properly processed and dispositioned. + Previous experience in collecting and maintaining process metrics and reporting techniques to ensure compliance with DOD level Data Management Program policies and procedures. + To travel up to 10% Addtional Desired Skill: + Microsoft Offices to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (****************************************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _71806_ **Recruiting Location : Location** _US-VA-Crystal City_ **Category** _Business Systems/Analysis_ **Position Type** _Full-Time_ **Security Clearance** _Secret_ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$97787.00 - $162979.00_
    $97.8k-163k yearly Easy Apply 33d ago
  • Pricing Analyst - (100% Remote)

    Serco 4.2company rating

    Remote or Herndon, VA job

    Passionate about Pricing and looking for work life balance? Come Join Us! We have an amazing opportunity for a **Pricing Analyst** role - **(100% Remote)** . As a Pricing Analyst you will prepare detailed pricing proposals in response to requests for proposals (RFP's), participate on proposal teams for new business opportunities and re-competes, and assumes the responsibility for preparing competitive and fully compliant cost/price proposals. This process includes the development of pricing related briefings, cost/price models, cost/price narratives, acquiring cost/pricing approvals, and maintaining pricing related documentation. **In this role you will:** + Review proposal team input to ensure compliance with government regulations, including TINA and certified cost or pricing data, including compliance with internal company policies, Cost Estimating System Manual (CESM), FAR, CAS, and solicitation requirements and address deviations. + Assess input, documents from proposal team members, and advises for sufficiency. + Collaborate with cross-functional teams, including Contracts, Subcontracts, Small Business Office, Program Business Support, Compliance, and HR on specific proposals and processes. + Maintain detailed pricing documentation files to serve as reference for future inquiries or audits. + Provide audit support to ensure understanding of financial data, methodology, and applicability under appropriate government regulations. + Advise on pre-contract discussions and negotiations of contract awards, as appropriate. + Perform analysis and business case scenarios for specific proposals. + Work under general supervision, typically reporting to a manager or head of a unit/dept. **GET TO KNOW YOUR RECRUITER!** **Qualifications** **To be successful in this role you will have:** + United States Citizenship + A Bachelors degree with a minimum 2 years of relevant experience + Or a High School Diploma/GED with minimum 6 years of relevant experience in lieu of degree + Knowledge of Federal Acquisition Regulation (FAR) + Strong problem solving, analytical, and communications skills + Must be detail-oriented, able to manage and handle multiple projects (while exhibiting flexibility and teamwork), and meet deadlines + Strong skills in using Excel and PowerPoint + Ability to work on significant portions of a project with limited supervision + A certain degree of creativity and latitude is expected **Additional desired experience and skills:** + 1 or more years of Federal Pricing experience preferred If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (******************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _72173_ **Recruiting Location : Location** _US-_ **Category** _Finance_ **Position Type** _Full-Time_ **Security Clearance** _None_ **Telework** _Yes - May Consider Full Time Teleworking for this position_ **Salary Range/Amount** _$63958.00 - $103934.00_
    $64k-103.9k yearly Easy Apply 3d ago
  • Cyber Threat Intelligence (CTI) Lead - Hybrid

    Information International Associates 4.1company rating

    Remote or Alexandria, VA job

    KeyLogic employees 700 IT systems designers, developers, mission specialists and security professionals serving government, academic, and private entities from its offices in McLean, VA, Oak Ridge, TN, Dayton, OH, Morgantown, WV, Alexandria, VA, and the UK. Job Description: KeyLogic is actively seeking a Cyber Threat Intelligence (CTI) Lead to enable our operational counterparts advanced analytics support to promote the rapid analysis of national level cyber threats and incidents. The hours for the position are Monday through Friday core hours but the ideal candidate will provide technical support on-call to a 24x7 cyber program in the areas of cyber threat intelligence, cyber hunt, and incident response. Corporate duties such as solution/proposal development, corporate culture development, mentoring employees, supporting recruiting efforts, will also be required. The program is currently operating on a Hybrid schedule with onsite work to be performed in Alexandria, VA. Contingent upon completing a program-based background investigation. Required Qualifications: Bachelor's Degree in Information Technology, Cyber Security, Computer Science, Computer Engineering, or Electrical Engineering. Active Top Secret Clearance, with SCI eligibility. A minimum of four (4) years of professional experience with a solid understanding of incident response, insider threat investigations, forensics, cyber threats and information security. A minimum of four (4) years of experience as a Tier III senior cyber security analyst performing intelligence analysis, collection management, and technical analysis.Hands-On experience that includes host-based and network-based security monitoring using cybersecurity capabilities. Some of the hands-on experience must be recent within the past 2 years. The candidate must possess a strong cyber security background with experience in: host-based and network-based forensics related to the identification of advanced cyber threat activities, intrusion detection, incident response, malware analysis, security content development (e.g., signatures, rules etc.), and cyber threat intelligence. Must have experience in developing scripts to support cyber threat detection that outputs results in a variety of formats, such as Powershell and Javascript and REST API, Python, C++, and HTML, XML or other type most appropriate for the task. Must have experience in conducting cyber threat analysis, identifying mitigation and remediation courses of action; developing actionable intelligence used to protect organizational IT assets; and trending cyber threat metrics for leadership situational awareness. Must have experience in maintaining a comprehensive understanding of the cyber threat landscape, including identifying and analyzing cyber threats actors and activities to enhance cybersecurity posture of the organization's IT operating environment. Ability and experience extracting and managing complex large data sets. Strong documentation and written communication skills with technical report writing experience Desired Qualifications: Active Top Secret Clearance, with SCI eligibility. Demonstrated understanding of incident response, insider threat investigations, forensics, cyber threats and information security. Hybrid Schedule: 3 Days Onsite - 1 Week, 2 Days Onsite the Following Week. Schedule will alternate every week. KeyLogic offers a very competitive benefits package including paid health insurance coverage from first day of employment, 401k with a vested company match, vacation and supplemental insurance benefits. KeyLogic is an Equal Opportunity Employer (EOE). M/F/D/V. Citizenship Clearance Requirement Applicants selected may be subject to a government security investigation - Applicants must meet eligibility requirements - US CITIZENSHIP and AGENCY CLEARANCE REQUIRED. Qualifications Desired Qualifications: Active Top Secret Clearance, with SCI eligibility. Demonstrated understanding of incident response, insider threat investigations, forensics, cyber threats and information security. Hybrid Schedule: 3 Days Onsite - 1 Week, 2 Days Onsite the Following Week. Schedule will alternate every week. Additional Information Applicant selected will need to be a U.S. citizen and subject to a government background investigation. KeyLogic is proud to be an EEO/AA employer M/F/D/V.
    $104k-137k yearly est. 1d ago
  • General Clerk II - Seasonal Remote - $19.22/hr

    Serco 4.2company rating

    Remote or Fayetteville, AR job

    If you love assisting people, making outbound phone calls with the use of a call script, and detailed record keeping, - Serco has a great opportunity for you! As a General Clerk II Seasonal, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act. The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace. You will work closely with your supervisor and peers to deliver exceptional customer service. As a General Clerk, you will: Post information to agency records and modify forms or records. Will communicate with consumers using your English and Spanish speaking skills. Provide telephone support. Record and input information to internal database records. Conduct outbound telephone calls. Receive inbound telephone calls. Perform data entry and retrieval and perform arithmetical computations. Receive coaching/feedback and implement/take action to make changes as appropriate. Participate in internal training through company Learning Management System and passing certification tests. Adhere to service compliance requirements by completing training modules and passing annual re-certifications. Maintain required production and quality standards as outlined by contract. Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalate when necessary. Effectively work in a team environment. Demonstrate flexibility and ability to adapt to change. Additional duties as assigned. Available schedules: Monday - Friday - 7:45 AM-4:15 PM This position pays $19.22/Hour plus $4.93/Hour H&W. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability. This is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties as directed. These procedures are required of all Serco employees. Qualifications To be successful in this role, you must have: High school diploma or equivalent. Education beyond high school completion may be a substitute for experience. 6 months of relevant experience. Ability to pass a background check and drug screen. Medical marijuana cards are not acceptable. Strong internet connectivity Live within the following wage determination counties: Washington, Madison, or Benton A defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying. A private location in your home to conduct confidential phone conversations. A home workstation is preferably connected through the CMS-provided hard wired ethernet cable. You may connect using built in Wi-Fi capability. The ability to maintain internet connectivity consistently throughout the workday and immediately report lost connectivity. Additional desired experience and skills: Have clerical skills including data entry, typing and outbound telephone calls. Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired. Be able to use a computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook). Be able to multitask using two computer screens and navigating between multiple software programs. Be able to work independently, perform as a self-started, and meet critical deadlines. Be able to communicate effectively. Be able to maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards Military Veterans and spouses are encouraged to apply. If you are a detail-oriented person who is interested in problem solving and assisting others and are looking to join a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $19.2 hourly Auto-Apply 60d+ ago
  • DOL VETS TAP: Employment Navigator - Schofield Barracks, Hawaii

    Serco Group 4.2company rating

    Remote or Schofield Barracks, HI job

    JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans' Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. The DOL VETS TAP program needs skilled and compassionate Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators are expected to assess the transitioning Servicemember and/or transitioning spouse's acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Employment Navigator is supporting the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager. In this role, you will: * Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans * Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources * Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs * Assist clients in the identification of necessary credentials and the development of a path to fill qualification gaps through credentialing * Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers * Provide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL approved government and non-government partners as well as American Job Centers/State Workforce Agencies * Provide resume and cover letter advice * Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and walkthrough tools that clients can use in their research for apprenticeship opportunities Qualifications To be successful in this role, you will have: * A High School Diploma and 4 years of experience working as a Workforce Solutions, Workforce Development, Career Counselor, Human Resources (HR) Specialist and/or experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling * Or an Associate's degree * Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements * Proficiency in the Microsoft Suite of Applications and virtual meeting platforms * Ability to work well with the Military community * Ability to communicate orally and in writing * Ability to travel up to 10% Additional desired experience and skills: * A Bachelor's degree Additional information about this position: * This position is an in-office client facing position with set office hours * In the event that extenuating circumstances and/or business need require remote work, individuals must work in an uninterrupted environment and must have reliable internet access If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Military Veterans and Spouses encouraged to apply. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). * Medical, dental, and vision insurance * Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract * 401(k) plan that includes employer matching funds * Tuition reimbursement program * Life insurance and disability coverage * Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection * Birth, adoption, parental leave benefits * Employee Assistance Plan that includes counseling conditions * Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ****************************************** Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ********************.
    $41k-49k yearly est. Easy Apply 19d ago
  • Senior Enterprise Data Analyst- Crystal City, VA (Hybrid Telework)

    Serco 4.2company rating

    Remote or Arlington, VA job

    Serco is excited to continue to support to the F-35 Joint Strike Fighter Program Office. This contract provides program management support in support of the full acquisition life-cycle of the F-35 program, to include development, production, and sustainment. Our Senior Enterprise Data Analyst, located in Crystal City, Arlington, VA, supports the F-35 Directorate of Acquisition and Accountability (DA&A) in its role managing the Joint Program Office (JPO) functions as they relate to business operations, foreign compliance, process improvement, cost, requirements, and acquisition. Our Enterprise Data Analyst reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall F-35 program strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is the top level contributor/specialist. Leads and directs the work of others. A wide degree of creativity and latitude is expected. In this role you will; + Support DA&A in establishing, maintaining, and providing surveillance of the QMS Assist DA&A in staffing, training, equipping, and providing standardization for all personnel responsible for implementing and maintaining the JPO QMS supporting Program Management Office (PMO) quality oversight responsibilities Assist DA&A in developing and implementing quality assurance oversight processes procedures that assure appropriate program oversight of Defense Contract Management Agency (DCMA) quality assurance activities. + Configuration Management (CM) - support DA&A in the management and approval of configuration management/data management by the Joint Capability Requirements Board (JCRB) and Joint Capability Control Board (JCCB). + Cost support DA&A in providing the Enterprise Cost Estimate. + Assist DA&A in managing procurement and enterprise procurement metrics. + Assist DA&A in managing Government Property (GP) and Government Furnished Property. + Provide program management and analysis support in Financial Improvement Audit Readiness (FIAR), enterprise earned value, data rights strategy, Integrated Product (IP), and the POM or Performance Based Regulation (PBR) process. + Assist DA&A in Procurement Process and Product Management Team (PMT) management, small business contracting and management, scheduling (e.g., the Enterprise Integrated Master Schedule [IMS]), and enterprise risk management. + Assist DA&A in managing the PMO Integration Council (PIC). Get to know your recruiter: (https://serco.kzoplatform.com/player/medium/**********937301809?embed=true&layout=fullscreen&overlay=false&auth=public) **Qualifications** To be successful in this role, you must have: + Active DoD Secret Security Clearance. + The ability to provide onsite support at the F-35 Joint Program Office (JPO) located in Crystal City, VA a minimum of 2-3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager. + Experience in program management, technical or business analysis discipline. + Master's degree in Science, Engineering, Business Management or related discipline, with 6 years of professional experience. + OR a Bachelor's degree in Science, Engineering, Business Management or related disciplinewith 10 years of professional experience. + 3 years in support of Major Defense Acquisition Programs (MDAP). + Experience with Service and OSD forms related to PPBE, Military Interdepartmental Procurement Requests, Work Requests, Requisitions, Contract Data Requirements List, and DD-254 is required. + Demonstrated experience in the program/project status, earned value management and schedules. + The ability to travel up to 10%. Additional desired skills: + Microsoft Offices to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint + Experience in the Acquisition Management System (AMS) + Familiar with DoD 5010.12-M, Procedures for the Acquisition and Management of Technical Data. If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (******************************************************************************************************************************************************************************* **New to Serco?** Join our Talent Community! (*************************************************** **ID** _72244_ **Recruiting Location : Location** _US-VA-Crystal City_ **Category** _Business Systems/Analysis_ **Position Type** _Full-Time_ **Security Clearance** _Secret_ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$119574.00 - $199291.00_
    $119.6k-199.3k yearly Easy Apply 3d ago
  • Maritime Industrial Base Program Manager for Hampton Roads Workforce (Virginia)

    Serco 4.2company rating

    Remote or Virginia job

    If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Direct Reporting Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. **This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance.** **This is a Hybrid opportunity im the Hampton Roads, Virginia region.** **_DRPM MIB is responsible for_** : The acquisition of **COLUMBIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of War. The acquisition of **VIRGINIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The **SSN(X) Office** is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. Serco supports the US Navy as a prime for DRPM MIB contract supporting the acquisition of submarines and surface vessels. The DRPM MIB concept unifies once diverse submarine and surface vessel-related activities into a single organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the research, development, acquisition, and maintenance communities. DRPM MIB provides improved communication among the various offices that contribute to the overall success of the Navy's submarine and surface type commanders. ****************************************************** **_Serco-NA is seeking a motivated individual to provide help to the DRPM MIB Workforce Engagement Director by engaging with suppliers in Hampton Roads on industrial workforce development and engagement._** This individual will assist in engaging with academic institutions, trade schools, community colleges, suppliers and shipyards within the maritime industrial base on matters related to industrial work force hiring, training, retention, and all other workforce related issues. DRPM MIB has been tasked to grow and assist the industrial workforce in Hampton Roads to include interaction with maritime suppliers; training opportunities and education including educating K-12 on industrial workforce; assisting trade schools; or interfacing with community colleges/trade schools. This is a fast-paced environment requiring daily interactions with suppliers and other companies as you assist with achieving MIB's mission. You will be 100% remote thus you must be a self-motivated person who can interface with leadership; identify issues with little guidance; develop and articulate a business plan; work with other companies to create statements of work with deliverables; take charge and drive your plan to success; and achieve actionable results that provide a return on investment. If your desire is to make a difference in the construction and sustainment of the US Navy vessels, this position is for you. This position will be filled remotely in Hampton Roads as you work from your home or _travel to engage with suppliers_ . In this role, you will: + This individual will assess the Maritime Industrial Base workforce and develop an understanding of the overall requirements and challenges faced by submarine suppliers. + This individual will interface with MIB suppliers to understand their workforce requirements, pipeline, recruitment, retention, and difficulties they are facing related to the workforce. + Provides daily program, analytical, and acquisition management support to senior level executives. + Works with multiple stakeholders across the region to expedite evaluation, determine critical areas, and assess how to fund MIB efforts that produce optimal return on investment. + Work with the MIB team which is spread across the United States and is focused on workforce development/marketing, supply chain/sustainment, and technology developments. + Works closely with submarine shipbuilding suppliers to address critical workforce and supply chain issues they face. + Works with Industrial Base Analysis and Sustainment (IBAS) to implement regionalization strategy which encourages a broad regional strategy to strengthen the Navy industrial base in the region and create an ecosystem with sufficient training, placement, and retention efforts to meet and sustain regional workforce demand. + Evaluates projects and initiatives including capital projects that will increase throughput capacity in the maritime trades, curriculum development, social media/marketing campaigns, and veteran/veteran spouse outreach, among others. + Develop relationships with local and regional workforce and economic development organizations. + Drafts information papers in response to Congressional inquiries. + Provides input to Report to Congress regarding MIB spend goals and associated return on investment. + Travels to regional entities to meet with local stakeholders about workforce initiatives. **Meet your Recruiter:** **Qualifications** To be successful in this role, you will have: + **A U.S. Citizenship is required for consideration.** + **To be able to obtain a DoD Secret security clearance.** + Bachelors degree in business, supply chain, logistics, education, science, or an engineering discipline. + 8-10 years professional experience + A project management experience of 3+ years is required + Industrial Base/Supply Chain/Workforce experience is desired. + Experience developing or managing advanced manufacturing programs (such as additive manufacturing) is a plus. + Experience developing, implementing, and/or overseeing skill trades training is a plus. + Knowledge/Experience of US Navy shipbuilding and maintenance is a plus. + Experience/knowledge of the submarine/maritime industrial base is a plus, although not necessary. + Supporting submarine/maritime acquisition, maintenance, maritime industry, or operations is a plus. + Experience conducting Data analysis and presenting results. + Outstanding communication skills, both written and oral. You will be interacting with industry and senior leadership. + Customer-oriented team player focused on mission who is self-motivated, driven and who can work independently and remotely. + To be able to travel 10%. Additional Desired Skill: + Master's degree in business, supply chain, logistics, education, science, or an engineering discipline is preferred. If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (****************************************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _71686_ **Recruiting Location : Location** _US-VA-_ **Category** _Human Resources_ **Position Type** _Full-Time_ **Security Clearance** _Other_ **Clearance Details** _Must be able to obtain a DoD Secret security clearance._ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$101153.00 - $164375.00_
    $101.2k-164.4k yearly Easy Apply 44d ago
  • Experienced Infrastructure Engineer - (100% Remote)

    Serco 4.2company rating

    Remote or Herndon, VA job

    We are looking for an experienced **Experienced Infrastructure Engineer** to design, build, and maintain the foundational infrastructure that supports our applications and services. This role is ideal for someone who thrives in a fast-paced environment and is passionate about automation, scalability, and reliability. You will work closely with development, DevOps, and security teams to ensure our platforms are robust, efficient, and secure. **In this role you will:** + Design and implement scalable, reliable, and secure platform infrastructure. + Develop and maintain Infrastructure as Code (IaC) using tools like Terraform, Pulumi, or CloudFormation. + Build and manage CI/CD pipelines to streamline application deployment and operations. + Monitor system performance, availability, and capacity, and proactively address issues. + Collaborate with software engineers to optimize application performance and deployment. + Implement observability solutions including logging, metrics, and tracing. + Ensure compliance with security and operational standards across environments. + Drive automation of manual processes to improve efficiency and reduce risk. GET TO KNOW YOUR RECRUITER! **Qualifications** **To be successful in this role, you will have:** + **U.S. Citizenship required** + Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience + Minimum 4 years of experience in platform engineering, DevOps, or infrastructure roles + Or a High School Diploma/GED with minimum 7 years of experience in DevOps, Security Engineering, or related + Strong experience with cloud platforms (AWS, Azure, or GCP) + Proficiency in scripting and automation (e.g., Python, Bash, Go) + Deep understanding of containerization and orchestration (Docker, Kubernetes) + Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK, Datadog) + Familiarity with networking, security, and system administration best practices **Additional desired experience and skills:** + Experience with service mesh technologies (e.g., Istio, Linkerd) + Knowledge of GitOps practices and tools (e.g., ArgoCD, Flux) + Certifications such as Certified Cloud Native Platform Engineering Associate (CNPA), Certified Kubernetes Administrator (CKA), or similar If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (**************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _70310_ **Recruiting Location : Location** _US-_ **Category** _Information Technology_ **Position Type** _Full-Time_ **Security Clearance** _None_ **Telework** _Yes - May Consider Full Time Teleworking for this position_ **Salary Range/Amount** _$85032.00 - $141721.00_
    $85k-141.7k yearly Easy Apply 60d+ ago
  • Partner Program Analyst/Deputy, F-35 International Directorate (Hybrid/Telework)-(Hybrid Telework)

    Serco 4.2company rating

    Remote or Falls Church, VA job

    Serco is excited to continue support to the F-35 Joint Strike Fighter Program Office. This contract provides program management support in support of the full acquisition life-cycle of the F-35 program, to include development, production, and sustainment. Our Partner Program Analyst/Deputy, located in Crystal City, Arlington, VA, supports the F-35 International Directorate (ID) in its role as the focal point for all F-35 Fleet Users, to include U.S. Services, International Partners, and Foreign Military Sales programs to ensure ID integration throughout the F-35 enterprise and to ensure the delivery of 5th Generation combat capability to Warfighters in support of coalition operations. The Contractor shall provide support to the National Deputies who are the F-35 Program's senior national representative for their Participant country within the JSF Program Office and are responsible for providing day-to-day representation of the cognizant Partner nation on all matters related to the F-35 Program. The Contractor shall provide support to the U.S. Service Deputies who are assigned to the JPO to ensure immediate/critical U.S. Service insight to the Executive Leadership Team (ELT) and Senior Leadership Team (SLT). The Contractor shall provide support to the Foreign Military Sales USG Program Managers who represent the Foreign Military Sales Foreign Liaison Officers for country within the JSF Program Office and are responsible for providing day-to-day representation of the cognizant Foreign Military Sales nation on all matters related to the F-35 Program. Our Partner Program Analyst/Deputy applies knowledge and experience in acquisition program management to F-35 Program throughout its life cycle. Demonstrates complete competency in all aspects of acquisition management and is capable of evaluation, selection, and substantial adaptation and modification of standard techniques, procedures, and criteria. Identifies problems and recommends solutions with little or no supervision and devises new approaches to encountered problems. Develops the management of acquisition strategy for assigned projects as directed by the Directorate. Evaluates program and mission requirements to establish detailed objectives and integrate these activities with other program and functional elements within the joint program office and outside organizations. Implements plans by preparing and reviewing program documents such as detailed acquisition plans, development and production schedules, engineering change proposals, design studies, etc. Defends the program position at program reviews, conferences, and other functions, providing higher level management with status and decision information on assigned program(s). In this role, you will: International Integration and support - assist ID in facilitating the programs of two types of countries associated with the F-35 program: “Partners” (also referred to as “Participant”), -who are signatories to the JSF Production, Sustainment and Follow-on Development Memorandum of Understanding (JSF PSFD MOU), and “FMS Customers,” which have a signed Letters of Requests (LORs) and Letters of Offer and Acceptance (LOAs) for purchasing aircraft, related material, and services International Programs - Assist ID in supporting National Deputies and their assistants in representing each of the F-35 Partner nations resident in ID. International Agreements - Assist ID in the development, management, negotiation, and implementation of International Agreements, to include MOUs (such as JSF SDD MOUs [2001] and JSF PSFD MOU and in implementing arrangements, and LOAs). Coordinated Capabilities - Assist ID in serving as a cross-PMO coordination focal point for ID country requirements, Program Management Review (PMR) action items and ongoing, non-U.S. development, sustainment, and production challenges. External Interfaces - assist ID in coordinating with U.S. agencies on any programmatic or policy matter pertaining to the USG's F-35 cooperative and Foreign Military Sales (FMS) programs established with ID countries. International Communication - Assist ID in maintaining open lines of communication and maximum transparency between the F-35 program and external stakeholders (i.e., industry and international Ministries of Defense) with and through Partner National Deputies and FMS Foreign Liaison Officers (FLOs). Qualifications To be successful in this role, you must have: An Active DoD Secret clearance. The ability to provide onsite support at the F-35 Joint Program Office (JPO) located in Crystal City, VA a minimum of 2-3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager. A Bachelor's degree in related field or discipline with 6 years of work experience (4 of of those years must be related to international acquisition programs) OR an Associate's degree plus four years of acquisition program management experience (total of 10 years). Familiarity with DoD Instruction (DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 (International Agreements), and the International Cooperation in Acquisition, Technology and Logistics (IC in AT&L) Handbook. Experience in defense acquisition program management related to weapon systems acquisition and life cycle management. Demonstrated experience in the development, management, and execution of international cooperative projects/programs. Demonstrated knowledge of the principles, policies, and practices of system acquisition to plan, organize, and coordinate critical aspects of the development, production, deployment, and sustainment of systems, subsystems, and equipment. Demonstrated knowledge of the system equipment life-cycle phases and the documentation, analyses, and reviews associated with those phases. Demonstrated knowledge of the Security Assistance/Security Cooperation (SA/SC) programs to include the understanding of the FMS sales process from case development, implementation, execution, to closure, in accordance with the Security Assistance Management Manual (SAMM), DoD 5105.38-M. Up to 25% travel. Addtional Desired Skills: Microsoft Office to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $69k-94k yearly est. Auto-Apply 60d+ ago

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