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Become A Signal Support Specialist

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Working As A Signal Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

Example Of What A Signal Support Specialist does

  • Perform function checks, and preventive maintenance checks on all equipment.
  • Plan and provide unit level training for automation and communications systems and Signal support equipment.
  • Install, Operate & Maintain Sincgar, Harris, JTRS, FBCB2, EPLRS, TACSAT, tactical radio systems.
  • Install, operate, and maintain designated radio and data distribution systems.
  • Provided technical assistance and training for user owned and operated automation and communications equipment.
  • Set up Local Area Networks and Wide Area Networks.
  • Performed Simple router maintenance on several Cisco routers.
  • Observed safety procedures, diagnosed, and maintained secure GPS Receivers, Ground/Airborne Radio Systems, and Tactical Satellite Communications equipment.
  • Received two good conduct medals while serving in the Army.
  • Monitored and created user accounts.
  • -Automated telecommunications computer systems, to include LAN, WAN and routers.
  • Performed signal support functions and technical assistance for computer systems.
  • Handled troubleshooting and provided customer support for over 250 pieces of equipment.
  • Installed, maintained, and troubleshot Signal support equipment and terminal devices.
  • Maintained and updated Windows Server 2000 for 6+ months.
  • Assisted users with Information Assurance certifications, account setup, and troubleshooting network deficiencies.
  • Worked with SATCOM, FBCB2, SINCGARS and various other military electronics.
  • Performed a variety of unit level maintenance on authorized signal equipment and associated electronic devices.
  • Install, maintain, and troubleshoot Signal support equipment and terminal devices.
  • Provided combat support to Iraq and Afghanistan.

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How To Become A Signal Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Signal Support Specialist jobs

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Signal Support Specialist Career Paths

Signal Support Specialist
Correction Officer Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Information Technology Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Support Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Systems Technician Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Systems Administrator Director Of Information
Director, Technical Operations
11 Yearsyrs
Field Service Technician Field Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Information Systems Technician Service Desk Analyst Problem Manager
Incident Manager
10 Yearsyrs
Computer Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Electronics Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Technician Specialist Account Manager
Product Manager
7 Yearsyrs
Security Officer Account Manager Product Manager
Research And Development Technician
6 Yearsyrs
Electronics Technician Technician Network Technician
Senior Network Engineer
7 Yearsyrs
Field Service Technician Technical Support Specialist Systems Analyst
Senior Systems Analyst
7 Yearsyrs
Technician Technical Support Specialist Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Correction Officer Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Technical Support Specialist Systems Analyst
Systems Manager
7 Yearsyrs
Computer Technician Technician Technical Manager
Technical Director
7 Yearsyrs
Systems Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
Security Officer Technical Support Technician Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
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Signal Support Specialist Demographics

Gender

  • Male

    76.7%
  • Female

    21.4%
  • Unknown

    1.9%

Ethnicity

  • White

    79.5%
  • Hispanic or Latino

    12.8%
  • Asian

    5.9%
  • Unknown

    1.4%
  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    75.0%
  • Korean

    5.9%
  • French

    4.4%
  • Swedish

    1.5%
  • Portuguese

    1.5%
  • Vietnamese

    1.5%
  • German

    1.5%
  • Japanese

    1.5%
  • Carrier

    1.5%
  • Russian

    1.5%
  • Navajo

    1.5%
  • Afar

    1.5%
  • Arabic

    1.5%
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Signal Support Specialist

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Signal Support Specialist Education

Signal Support Specialist

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Top Skills for A Signal Support Specialist

SatelliteCommunicationsEquipmentTechnicalAssistanceTerminalDevicesDataDistributionSystemsLocalAreaNetworksSignalSupportFunctionsTroubleshootRoutersSignalSupportEquipmentPreventiveMaintenanceChecksElectronicDevicesTelecommunicationsComputerSystemsUserAccountsSupervisesComsecCombatTroubleshotRadioSystemsUnitLevelMaintenanceUnitLevelTraining

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Top Signal Support Specialist Skills

  1. Satellite Communications Equipment
  2. Technical Assistance
  3. Terminal Devices
You can check out examples of real life uses of top skills on resumes here:
  • Identified and resolved technical problems supporting terminal devices, satellite communications equipment, automated telecommunications computer systems.
  • Provide technical assistance in implementing information systems, deploying personnel, and operating dedicated computer systems.
  • Service, install, maintain, troubleshoot signal support and terminal devices, radio and data distribution systems.
  • Install, operate, and maintain designated radio and data distribution systems.
  • Provided technical assistance and training for local area networks

Top Signal Support Specialist Employers

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