Signature Flight Support jobs in Orlando, FL - 23 jobs

The Revenue Management team is responsible for monitoring and evaluating revenue performance and executing pricing strategies across Signature Flight Support's international portfolio of FBOs. The Regional Manager, Revenue Planning will assess current pricing strategies by customer segment and propose new strategies to achieve the base and regional margin targets. In addition, this role will be required to articulate revenue management concepts and pricing strategies to business partners across Finance, Operations, Sales, and Marketing. Responsibilities Collaborate closely with field operation managers to develop pricing strategies to maximize margin growth using market knowledge, company goals, and revenue management concepts Evaluate base performance on an ongoing basis to identify pricing opportunities by segment and customer to drive margin growth Deep understanding of market performance through evaluation of market intelligence reporting and internal historical trends Leverage the Revenue Optimization/Analytics team to improve reporting capabilities and pricing strategies to drive sustained margin growth Monitor and report on competitor actions & posted pricing strategies in the market to assess risk and opportunity. Communicate evaluation of market performance through data visualization to business partners and senior executives to drive actions that lead to performance improvement Provide input to budget and forecast process based on performance trends Qualifications Minimum Education and/or Experience: Bachelor's level degree in Economics, Statistics, Finance, Marketing Analytics, or related analytical field A Master's Degree in a relevant subject matter may be accepted in place of professional experience 5-7 years of previous experience in revenue management and/or pricing strategy Additional knowledge and skills: Understanding Revenue Management concepts (i.e., demand forecasting, segmentation, dilution, displacement, etc.) Proficiency in Microsoft applications (e.g., Excel, PowerPoint, etc.) Strong abilities in verbal and written communication, presentation of complex concepts, and partnering skills SQL and/or Databricks experience Experience with data visualization tools (e.g., Tableau, Power BI)

Responsibilities Technicians ensure aircraft are maintained with the highest degree of safety and are ready for scheduled flights. Starting pay: $34.65/hr * Perform day to day planned and unplanned Aircraft Maintenance on A320 family aircraft. * Perform maintenance in compliance with Company Manuals & Federal Regulations. * Complete required training and actively maintain training currency as defined in Company Manuals. * Participate actively in the development and improvement of maintenance methods. * Maintain Line Maintenance related tooling, stands and ground equipment. * Perform all aspects of Line Maintenance. (Troubleshooting, Engine Run & Taxi, etc.) * Communicate with Maintenance Control as defined in the GMM. * Perform all work tasks with a high level of quality and safety. * Ensure all paperwork and records are completed and handled as outlined in the Company Manuals & Federal Regulations. * Provide regular predictable attendance. * May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs or technical developments). Qualifications * High School Diploma or GED. * Bachelor's degree preferred. * Hold a current Airframe and Powerplant Certification. * Must possess, maintain, or be able to obtain a valid Passport. * Must meet the recent experience requirements in accordance with 14 CFR 65.83. * Willing and able to work any shift. * Ability to lift up to 85 lbs.; clearly write, read, and speak the English language; Squat, bend and climb regularly; work off of stands and lift trucks. * Ability to read wire diagrams and disseminate various levels of work instruction related to Line Maintenance and Aircraft Modification. * Be able to qualify for airport security badge and customs seal. * Ability to travel to remote locations and countries to perform maintenance. * 2-5 years air carrier commercial aircraft maintenance experience preferred. * A320 Family aircraft experience preferred. * Sheet metal and Avionics skills are preferred. We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. Overview At Spirit, we live "More Fly." It's not just about getting from point A to B-it's about feeling fly while you're at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel. Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn't the limit-it's just the beginning! EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Signature Aviation is seeking a dynamic and highly skilled Senior ServiceNow Administrator to manage and enhance our enterprise ServiceNow platform. Reporting to the Sr. Technology Customer Service Manager, this role ensures our platform remains modern, secure, scalable, and fully optimized to support IT Service Management (ITSM) and broader organizational needs. With 7+ years of hands-on ServiceNow experience, you will lead platform administration, collaborate with development teams on custom solutions, and provide expert-level technical support. This role blends strategic ownership with hands-on execution to drive reliability, automation, and innovation across the ServiceNow environment. Platform Administration & Configuration + Administer core ServiceNow functions, including users, groups, roles, ACLs, and overall platform governance. + Configure and maintain key ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge, Asset, Service Catalog). + Design and implement business rules, client scripts, UI policies, Flow Designer workflows, and automation to streamline processes. + Develop and enhance service catalogs, request workflows, and approval processes. + Create dashboards, reports, and performance analytics to provide actionable insights. + Maintain an accurate and complete CMDB aligned with IT operations. + Monitor platform usage and performance, recommending enhancements to improve efficiency and user satisfaction. + Stay current on ServiceNow releases and evaluate new capabilities for adoption. + Apply best practices for administration, performance tuning, and data integrity. System Maintenance & Support + Monitor platform health, troubleshoot issues, and ensure high availability. + Perform upgrades, patches, instance cloning, health checks, and maintenance to ensure platform stability and security. + Provide Tier 2/3 support for complex ServiceNow incidents. + Maintain detailed platform documentation, configuration standards, and system operating procedures. + Lead the implementation of new features and modules, ensuring alignment with business processes. + Customize forms, fields, and interfaces to enhance usability and operational efficiency. Development & Enhancements + Lead and contribute to ServiceNow development efforts, including custom applications, JavaScript/Glide scripting, and platform automation. + Design and support integrations with enterprise systems using REST/SOAP APIs, MID Server, LDAP, SSO, and Active Directory. + Manage the ServiceNow release cycle, coordinating testing, validation, and rollout of new functionality. + Identify opportunities for automation, process improvement, and platform optimization. + Troubleshoot complex technical issues and maintain accurate configuration and change documentation. Team Collaboration + Partner with development, IT operations, security, and application teams to ensure seamless integrations and end-to-end platform performance. + Provide mentorship to junior administrators and IT staff. + Deliver user training, documentation, and support to promote effective platform adoption. + Collaborate with vendors and ServiceNow partners on complex initiatives or escalated issues. + Step in as a hands-on technical lead during critical projects or issue resolution. Governance, Risk & Compliance + Maintain governance frameworks to ensure adherence to ITIL/ITSM best practices and security standards. + Conduct risk assessments, system audits, and compliance reviews. + Enforce identity/access management and CMDB accuracy through RBAC and data integrity standards. + Maintain thorough change management documentation and ensure transparency across all platform modifications. Training & Knowledge Management + Develop and maintain end-user documentation, knowledge articles, and training materials. + Provide training and guidance to stakeholders, serving as a key ServiceNow SME. + Drive continuous improvement in support models and service delivery through enhanced use of ServiceNow functionality. **Minimum Education and/or Experience** + Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). + 7+ years of hands-on experience as a ServiceNow Administrator and/or Developer, with a proven track record in configuring and developing on the ServiceNow platform. + Strong knowledge of ServiceNow modules, architecture, scripting (JavaScript, Glide API), Flow Designer, and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory). + Experience supporting ITIL-based ITSM processes and managing CMDB, asset management, or service catalogs. + Familiarity with performance analytics, reporting, dashboards, and advanced modules like ITOM or SAM is a plus. **Additional Knowledge and Skills** + Certifications (Preferred) + ServiceNow Certified System Administrator (CSA) + ServiceNow Certified Application Developer (CAD) + ServiceNow Certified Implementation Specialist - IT Service Management (ITSM) + ServiceNow Certified Implementation Specialist - IT Operations Management (ITOM) + ServiceNow Certified Implementation Specialist - Discovery & Service Mapping + Exceptional analytical, troubleshooting, and problem-solving skills. + Strong communication skills with the ability to translate technical concepts for non-technical audiences. + Collaborative mindset with the ability to partner across IT and business functions. + High attention to detail, strong documentation discipline, and excellent organizational skills. + Proven ability to manage multiple priorities in a fast-paced environment. + Demonstrated ability to deliver secure, reliable, and high-performing ServiceNow enhancements and integrations. + Solution-oriented mindset with a focus on continuous improvement and automation. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

At Signature Aviation, we are modernizing aviation operations through seamless technology integration. We are seeking an IT Architect - Integrations to design and lead enterprise integration strategies that connect mission-critical platforms across our aviation ecosystem. In this role, you will architect and govern modern integration patterns, ensuring secure, scalable, and real-time data exchange across CRM, Customer Facing Website, OMS, POS, reservations, and third-party partner platforms. You will enable a unified, connected technology landscape that empowers team members, enhances customer experiences, and unlocks new digital opportunities. + **Architect and Design Integrations:** Develop secure, scalable integration solutions using Azure services (Azure Functions, API Management, Service Bus, Event Grid, Logic Apps). + **Develop Cloud-Native Applications:** Leverage Azure resources (Application Insights, Key Vault, Storage Accounts) to deliver reliable, modern applications. + **Maintain APIs:** Design, build, and maintain RESTful APIs using JSON and API-first principles. + **Implement CI/CD Pipelines:** Build and maintain automated deployment pipelines in a DevOps environment. + **Collaborate with Teams:** Work closely with Product, Enterprise Applications, and Business stakeholders to understand needs and design integration solutions. + **Monitor and Troubleshoot:** Implement robust monitoring and observability for integrations to ensure high availability, performance, and resilience. + **Lead & Guide Teams:** Provide architectural direction and mentorship for onsite and offshore developers, ensuring delivery of integration projects to enterprise standards. + **Drive modernization** of legacy systems toward microservices, event-driven architectures, and API-first models. + Establish standards for system reliability, availability, scalability, and observability - driving SRE and DevOps practices into operational platforms. + Participate actively in ARB (Architecture Review Board) to ensure architectural alignment and governance. + Support innovation initiatives, including deploying AI-powered decision support, task automation, and predictive operational insights at the base. **Minimum Education and/or Experience:** + Bachelor's degree in Computer Science, Engineering, or related field, with extensive software development experience. + 7+ years of Middleware/Integration experience (any platform), with at least 3 full Azure project lifecycles (Analysis, Design, Development, Testing, Deployment). **Additional knowledge and skills:** + **Certifications:** Must hold Azure Solution Architect, Azure Developer, and Azure Administrator certifications. + **Technical Proficiency:** Deep expertise in Azure cloud services, integration design, infrastructure development, and automation. + **Programming Expertise:** Strong background with API Core, API development, and secure coding practices. + **Teaming:** Proven experience guiding or leading a distributed development team (onsite/offshore). + **Problem-Solving:** Ability to deliver complex, high-impact integration solutions in fast-paced environments. + Azure Solutions Architect certification. + Experience with iPaaS platforms (Azure Integration Services, MuleSoft, Boomi). + Strong knowledge of hybrid cloud and on-premise integration challenges. + Familiarity with aviation, logistics, or operations technology. + Experience enabling AI/analytics-driven integrations for real-time insights and automation. + Knowledge of aviation operations, ground handling, or FBO workflows is a plus. + Background in deploying AI-powered or predictive systems into frontline environments. **Tech Stack & Skill Requirements:** + **Architecture:** Microservices, event-driven design, domain-driven design (DDD). + **Cloud Platforms:** Azure (preferred) or AWS, with focus on hybrid/on-premise integrations. + **Messaging Systems:** Azure Service Bus, Kafka, Pub/Sub, Twilio integration for notifications. + **POS and Payment Systems:** Payment gateways, mobile POS solutions, EMV compliance. + **OMS and CRM Integrations:** OMS platforms, MSFT Dynamics + **APIs:** REST, GraphQL, API-first development, API Management (Azure APIM). + **Security:** OAuth 2.0, SSO, PCI-DSS compliance for payment data. + **Observability:** Dynatrace, Splunk, Azure Monitor, Prometheus. + **AI Enablement:** Architecting systems to integrate with AI/ML models and decision engines. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

The Director of Operational Engineering at Signature Aviation is responsible for overseeing, optimizing, and ensuring the efficiency and effectiveness of the organization's FBO operational systems. This role will be responsible for delivering next-generation systems to digitize and enhance the day-to-day experience for our team members and customers across Operations Management Systems (OMS), messaging platforms, reservations, point-of-sale (POS), and payment solutions. Additionally, this role is responsible for defining the long-term vision and technology roadmap for our FBO operational systems. The ideal candidate will bring deep expertise in engineering, platform architecture, DevOps/SRE practices, and experience delivering team-member- and customer-focused products at scale. This role offers an exciting opportunity to shape the future of our FBO Operations engineering and contribute to the success of our organization. **Essential Duties and Responsibilities:** + **Strategy Development** :Develop and implement strategic initiatives to enhance operational system capabilities aligned with the company's overall objectives and long-term vision.Evaluate emerging technologies and trends to identify opportunities for innovation and improvement. + **FBO Operations** : Manage day-to-day activities of operational systems to ensure seamless functionality and efficiency. Identify and implement improvements to optimize efficiency, reduce costs, and enhance performance. + **Ops Platform Leadership** : Lead the strategy, design, and execution of scalable and secure platforms leveraging modern engineering practices. + **Engineering Pod Management** : Build and manage cross-functional, high-performing engineering pods aligned with business products and capabilities. + **Agile Delivery** : Champion Agile methodologies to ensure rapid, iterative delivery of solutions. Foster a culture of continuous improvement. + **Architecture Oversight:** Guide architectural decisions involving microservices, cloud-native, scalable, and resilient solutions (web and mobile) that digitize FBO workflows and enhance TM (Team Member) experiences on the ground. + **Technology Integration:** Oversee integration with key enterprise systems, including Digital Channels, CRM platforms, pricing engines, payment gateways, and external services. + **DevOps & SRE:** Promote a DevOps culture. Ensure reliability, scalability, and observability of platforms through Site Reliability Engineering (SRE) principles. Develop and implement FBO standards to ensure operational technology utilization efficiency. + **Stakeholder Collaboration** : Partner closely with Product, Design, and Business stakeholders to align engineering outcomes with business value. + **Risk Management and Compliance** : Identify and mitigate risks related to data security, privacy, and regulatory compliance. + Ensure compliance with industry regulations and standards by implementing necessary controls and protocols. **Minimum Education and/or Experience:** + Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field; Master's degree preferred. + Proven experience (10+ years) in engineering leadership roles, preferably in large-scale enterprise or engineering environments. + Strong background in OMS, POS, Web & Mobile Apps, microservice architecture, and API-first integrations. + Experience implementing Agile product operating models and delivering solutions for operations via iterative sprints. **Additional knowledge and skills:** + Strong understanding of operational process optimization, project management, and technology-driven solutions. + Proficiency in Lean, Six Sigma, or other process improvement methodologies. + Excellent leadership, problem-solving, and decision-making skills. + Strong communication and stakeholder management abilities. + Experience managing budgets and vendor relationships. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

At Signature Aviation, we are modernizing aviation operations through technology and seamless integrations. We are seeking a Senior Engineer - API Integrations to design, build, and maintain secure and scalable API and integration solutions across ERP, CRM, OMS, POS, reservations, and third-party platforms. In this role, you will be responsible for developing cloud-native integrations and APIs that connect mission-critical systems across our aviation ecosystem. You will collaborate with architects, product owners, and business teams to deliver reliable, high-performing solutions on Azure. Responsibilities Design and Develop Integrations: Build enterprise-grade API and integration solutions using Azure services (Azure Functions, Logic Apps, API Management, Service Bus, Event Grid). Develop APIs: Design, implement, and maintain RESTful APIs using C# (.NET/.NET Core), JSON, and API-first principles. Cloud-Native Engineering: Utilize Azure Application Insights, Key Vault, and Storage Accounts to deliver secure, efficient integrations. Implement CI/CD Pipelines: Develop and maintain CI/CD pipelines to enable automated deployments and faster delivery in a DevOps environment. Collaborate with Teams: Work closely with architects, developers, and product teams to translate requirements into integration solutions. Monitor and Troubleshoot: Maintain integration observability and proactively resolve performance or reliability issues. Continuous Improvement: Contribute to modernization efforts by refactoring legacy integrations into API-first and event-driven architectures. Support innovation initiatives, including deploying AI-powered decision support, task automation, and predictive operational insights at the base. Qualifications Minimum Education and/or Experience: Bachelor's degree in Computer Science, Engineering, or related field. 5+ years of middleware/integration engineering, with at least 2 full lifecycle Azure project implementations. Additional knowledge and skills: Programming Expertise: Strong proficiency in C#/.NET Core, RESTful API development, and event-driven integration patterns. Azure Proficiency: Hands-on experience with Azure Functions, Logic Apps, Service Bus, API Management, Event Grid, Key Vault, and Application Insights. CI/CD: Experience with DevOps tools and building automated deployment pipelines. Problem-Solving: Ability to troubleshoot complex integrations and deliver secure, scalable solutions. Team Collaboration: Proven ability to work effectively with cross-functional and distributed teams. Microsoft certifications (Azure Developer, Azure Administrator, or equivalent). Experience with iPaaS platforms (MuleSoft, Boomi, or Azure Integration Services). Knowledge of hybrid cloud and on-premise integration challenges. Familiarity with aviation, logistics, or operations technology is a plus. Experience enabling AI/analytics-driven integrations for real-time insights and automation. Knowledge of aviation operations, ground handling, or FBO workflows is a plus. Background in deploying AI-powered or predictive systems into frontline environments. Tech Stack & Skill Requirements: Architecture: Microservices, event-driven design, domain-driven design (DDD). Cloud Platforms: Azure (preferred) or AWS, with focus on hybrid/on-premise integrations. Messaging Systems: Azure Service Bus, Kafka, Pub/Sub, Twilio integration for notifications. POS and Payment Systems: Payment gateways, mobile POS solutions, EMV compliance. OMS and CRM Integrations: OMS platforms, MSFT Dynamics APIs: REST, GraphQL, API-first development, API Management (Azure APIM). Security: OAuth 2.0, SSO, PCI-DSS compliance for payment data. Observability: Dynatrace, Splunk, Azure Monitor, Prometheus. AI Enablement: Architecting systems to integrate with AI/ML models and decision engines

The Program Manager, Talent will help lead the implementation, buildout, and ongoing governance of the organization's job architecture and support the management of existing talent frameworks. This role will partner closely with Korn Ferry and leverage the firm's "Talent Hub" to create and customize a comprehensive job architecture that includes job descriptions, competency models, and success profiles. The individual will also play a key role in shaping and optimizing performance and talent management processes to ensure alignment with organizational goals and a consistent team member experience throughout their career(s) at Signature Aviation. (Other duties may be assigned) Job Architecture Program + Job architecture design and implementation: Building on the company's job architecture, continue to mature the global career framework that defines positions, jobs, job families, management levels, and progression for Signature Aviation team members. + Competency and skill development: Build a foundation for job-specific competencies and skills to drive the creation of customized success profile for critical roles. Ensure the framework supports employee development and learning opportunities via insights into competency models, skills taxonomy, and success profiles. + Governance and Change Management: Establish and manage governance process for maintaining job architecture and frameworks. Drive change management communication and strategies to ensure adoption across the organization. + Strategic alignment: Ensure the job architecture framework aligns with the company's strategic vision, future needs, talent management foundations and culture. + Stakeholder Collaboration: Work with Total Rewards & global partners across different departments to guide program development and implementation. + HR process integration: Integrate the career framework with other key HR processes, such as performance management, compensation, succession planning, and talent acquisition + Data and analytics: Use HR technology to manage the framework efficiently and leverage data and metrics to inform decisions and track progress. Talent & Performance Programs + Performance management administration: With guidance from the Director - Talent Management & Analytics, support and administer the performance management processes at Signature Aviation including: Communications, Change Management, Training, HRIS Configuration, and Reporting. + Talent Management administration: With guidance from the Director - Talent Management & Analytics, support and co-manage the Talent & Succession Planning framework; working with all levels of the organization to drive visibility of talent in the organization. Minimum Education and/or Experience: + Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred. + 7+ years of experience in talent management, job architecture, or related HR disciplines. + Strong knowledge of competency modeling, job evaluation, and performance management practices. + Experience working with external HCM consultants and vendors (e.g., Korn Ferry) and HR technology platforms. + Excellent project management, stakeholder engagement, and communication skills. Additional essential knowledge and competencies: + **Job Architecture & Design** : Deep understanding of job leveling, job families, and career paths. + **Competency Modeling:** Experience creating and applying competency models and success profiles. + **Performance & Talent Managemen** t: Knowledge of goal setting, feedback, performance evaluation and succession development processes. + **HR Technology** : Familiarity with Korn Ferry Talent Hub and other HRIS or talent platforms. + **Data Analysis** : Ability to use data to measure effectiveness and drive continuous improvement. + **Communication** : Ability to clearly and effectively convey information, ideas, and expectations through verbal, written, and non-verbal methods. Strong communication ensures mutual understanding, minimizes ambiguity, and facilitates collaboration across diverse audiences. + **Collaboration** : Capacity to work jointly with others toward shared goals, leveraging collective strengths and fostering trust. Effective collaboration involves active listening, openness to feedback, and a willingness to compromise for team success. + **Stakeholder Management:** The capability to identify, engage, and maintain positive relationships with individuals or groups who have an interest in or influence over a project or initiative. Effective stakeholder management involves understanding needs, managing expectations, and ensuring alignment. + **Detail Orientation:** The skill of thoroughly attending to all aspects of a task or project, ensuring accuracy, completeness, and compliance with standards. Detail-oriented individuals minimize errors and maintain high-quality outputs by focusing on specifics without losing sight of the overall objective. + **Project Management:** The ability to plan, organize, and oversee projects from initiation to completion, ensuring objectives are met within scope, time, and budget constraints. This includes risk management, resource allocation, and stakeholder communication throughout the project lifecycle. + **Interpersonal Skills:** The ability to build and maintain positive, productive relationships through empathy, respect, and effective social interaction. Strong interpersonal skills enable collaboration, conflict resolution, and trust-building in diverse work environments. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

We're seeking a Lead Software Engineer to serve as a technical authority and hands-on engineering leader across our enterprise application and digital platforms. As a senior-most individual contributor, you will architect, design, and guide the development of scalable, secure, and high-performing systems that power Signature Aviation's digital ecosystem. This role blends deep technical expertise in .NET, Node.js, React/Next.js, TypeScript, and Azure with architectural vision and mentorship. You'll partner closely with product owners, architects, and cross-functional teams to define engineering standards, modernize our technology stack, and deliver enterprise-grade solutions that advance Signature's mission to connect people, data, and experiences across the global network. Technical Strategy & Architecture + Define and maintain technical architecture blueprints for distributed, cloud-native systems using Azure and modern development frameworks. + Lead solution design and code implementation for end-to-end enterprise systems, including API-first architectures, microservices, and event-driven workflows. + Collaborate with enterprise and solution architects to ensure consistency, scalability, and security across the digital ecosystem. + Evaluate emerging technologies and tools to inform long-term platform strategies. Full-Stack Engineering Leadership + Design and manage Azure-based architectures, including App Services, Functions, Logic Apps, Cosmos DB, Storage, and Azure DevOps. + Build and optimize CI/CD pipelines (GitHub Actions or Azure DevOps) for automated testing, deployment, and observability. + Implement IaC using Terraform and monitor system performance through Application Insights, Pino Logger, and Azure Monitor. Cloud & DevOps Enablement + Architect and maintain scalable deployments using Azure App Services, Functions, Logic Apps, Service Bus, Cosmos DB, and Azure DevOps. + Build automated CI/CD pipelines using GitHub Actions or Azure DevOps, ensuring consistent code quality and rapid delivery. + Define infrastructure-as-code (IaC) standards with Terraform and manage observability using Application Insights, Azure Monitor, and Sentry. Technical Mentorship & Collaboration + Act as a technical mentor and multiplier, guiding engineers through complex design, debugging, and architectural decisions. + Foster a culture of excellence, collaboration, and innovation across engineering squads. + Partner with product management and design to align technical feasibility with business priorities and user experience. + Serve as the final technical escalation point for troubleshooting critical production issues. Innovation & Transformation + Lead modernization and re-platforming initiatives for legacy applications into modern, cloud-native solutions. + Drive automation, performance tuning, and security hardening efforts across applications. + Advocate for DevSecOps, continuous learning, and open collaboration across disciplines. Minimum Education and/or Experience: + Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's preferred). + 8+ years of progressive experience in software engineering with proven success in full-stack development and cloud-based architecture. + 2+ years leading or architecting enterprise-scale applications or digital platforms. Additional knowledge and skills: + Languages & Frameworks: C#, .NET Core, ASP.NET Core, Node.js, React/Next.js 14+, TypeScript + Cloud & DevOps: Azure (App Services, Functions, Logic Apps, Service Bus, Cosmos DB, Key Vault, APIM), Terraform, GitHub Actions, Azure DevOps + Databases: PostgreSQL, SQL Server, Entity Framework Core, Drizzle ORM + Frontend Tools: Tailwind CSS, shadcn/ui, Radix UI + Integrations: Dynamics 365 CRM, Strapi CMS, Auth0 (OAuth2/JWT), REST, GraphQL + Testing & Quality: Jest, Playwright, React Testing Library, MSW + Observability: Application Insights, Sentry, Azure Monitor, Pino Logger + Preferred: Docker/Kubernetes, AI/ML integrations, Adobe Experience Manager (AEM), event-driven architectures Observability: Application Insights, Sentry, Pino, Azure Monitor + Preferred: Experience with containerization (Docker/Kubernetes) and AI/ML-powered solutions + Strategic technical thinking with hands-on coding proficiency. + Strong understanding of cloud-native patterns, scalability, and security best practices. + Exceptional collaboration and communication across technical and non-technical audiences. + Proven ability to influence architectural direction and deliver through others without formal authority. + Commitment to continuous learning, innovation, and operational excellence.

The Director, Global Benefits will oversee the strategic planning and administration of employee benefits programs across the organization. This includes developing and implementing benefit programs such as health, wellness, retirement plans, disability insurance, leave of absence and other employee benefits. The Director also works to ensure compliance with global regulations and managing benefit contracts with vendors. **Strategic Planning:** + Develop and implement a global benefits strategy that aligns with the organization's overall business objectives and talent management strategy. + Evaluate and enhance existing benefits programs to ensure they are competitive, compliant, and aligned with the company's values and culture. + Provide strategic input on benefits related to mergers, acquisitions, and business expansions. **Program Management:** + Oversee the design, implementation, and administration of comprehensive benefits programs, including health, wellness, retirement, disability, leave of absence, and other employee benefits. + Ensure compliance with all regulatory requirements in each country. + Ensure all reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA). + Monitor and manage benefits costs, ensuring programs are cost-effective and sustainable. **Vendor and Broker Management:** + Partner with Global benefits brokers. + Evaluate external benefits providers, ensuring high-quality service and cost-effective solutions. + Conduct regular assessments of vendor performance and make recommendations for improvements. **Employee Communication and Education:** + Develop communication strategies to educate employees about benefit options and promote engagement. + Oversee the annual benefits enrollment process. **Data Analysis and Reporting:** + Analyze benefits and survey data to assess program effectiveness and identify opportunities for improvement. Prepare and present reports for HR Leadership. **Market Trends and Best Practices:** + Stay informed about industry trends and best practices in benefits management and integrate relevant innovations into the organization's programs. + Keeps up to date on current developments, legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. **Supervisory Responsibilities:** + Plan, direct, supervise, and coordinate work activities of subordinates and staff + Manages a Manager, Benefits and five benefits analysts and administrators + Bachelor's degree from four-year college or university in a related field or equivalent combination of education and experience is required. + Advanced educational degree or equivalent work experience, education concentration in Human Resources, Business Administration or related field is preferred. + Ten+ years' related experience in benefits management including leadership experience. + Experience managing global benefits programs. + Strong understanding of healthcare insurance markets and retirement planning. + Professional certification (e.g. CEBS, Certified Benefits Professional, SPHR) is preferred. + In-depth knowledge of global benefits programs, regulatory requirements and best practices. + Experience with HRIS systems such as Oracle, Workday, or PeopleSoft and benefits management software. + Experience working with cross functional global projects and/or teams. + Experience working in a team-oriented, collaborative environment. **Additional knowledge and skills:** + Strong interpersonal, oral, written communication, and consultative skills. + Ability to build and maintain relationships with internal and external stakeholders. + Ability to prioritize and execute tasks in a high-pressure environment. + Ability to travel as needed. + Other duties as assigned. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

As an **Airside Experience Specialist** , you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up. You'll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a **service-first mindset** . This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment - and you're excited by the energy of the runway - this is the role for you. + Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks. + Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing. + Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders. + Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc. + Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation. + Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience. + Offer safe, convenient, and courteous transportation when driving shuttle vehicles to transport guests, luggage and cargo. + Maintain safe, clean, and secure ramps and operations. + Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation. + Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. + Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. + Follow emergency response procedures during critical events. + Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. + Create accurate records pertaining to time worked and activities and services performed. + Other duties as assigned **Minimum Education and/or Experience:** + High School Diploma or General Education Degree (GED). + Minimum of 18 years of age. + Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. + Must be legally authorized to work in the jurisdiction of employment. + Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel. + Must possess a valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs. + Must be able to exercise good judgment and follow directions/directives from supervisor/management. + Preferred: Three (3) to six (6) months' experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training. **Additional knowledge and essential skills:** + **Hospitality Skills: Excellent** guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. + **Language Skills:** Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. + **Math Skills:** Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time). + **Physical Ability:** Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights. + **Critical Thinking / Reasoning Ability: Ability** to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables. + **Interpersonal Skills:** Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests. + **Multitasking:** Ability to handle multiple tasks simultaneously while maintaining attention to detail. + **Computer Skills:** Ability to use a computer and email, learn necessary company software, and pass computer-based training modules. + **Task Management:** Ability to successfully and timely complete Signature's training programs. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Signature Aviation is seeking a hands-on, technically strong Manager, Mobile Applications Engineering to lead the development, deployment, and operational excellence of enterprise mobile solutions across iOS, Android, tablets, and rugged field devices (including Honeywell handhelds). This role is responsible for building high-performing React Native applications, optimizing them for complex operational environments, and ensuring secure, reliable deployment across large fleets of field devices. A critical component of this role includes partnering with external vendors to ensure seamless integration, certification, deployment, and ongoing support of third-party applications on Honeywell and other enterprise hardware. You will play a key role in shaping Signature Aviation's mobile engineering strategy, enabling field operations, and delivering scalable, secure mobile solutions across the enterprise. Team Leadership & Technical Oversight + Lead, mentor, and develop mobile engineering teams delivering applications primarily in React Native. + Drive day-to-day engineering execution across multiple Agile teams, ensuring high-quality design, implementation, and delivery. + Promote strong engineering practices, including clean architecture, modular design, automation, secure coding, and code quality standards. Mobile Platform Delivery & Device Optimization + Oversee the delivery and optimization of mobile applications across: + Honeywell rugged handhelds (e.g., CT40, CT60, EDA series) + iOS and Android smartphones + Tablets supporting operational workflows + Ensure applications are optimized for performance, offline functionality, barcode scanning, RFID, and other rugged device capabilities. + Lead improvements to deployment processes, including OTA updates, version control, compliance, and large-scale device fleet management. Vendor Partnership & Third-Party Application Management + Serve as the primary engineering point of contact for third-party mobile vendors. + Coordinate deployment, testing, configuration, certification, and lifecycle management of vendor-provided applications on enterprise devices. + Validate technical compatibility, performance, and security of vendor solutions prior to rollout. + Manage shared technical roadmaps, SLAs, and issue resolution with vendor engineering teams. + Oversee enterprise mobile app onboarding, including packaging, MDM/EMM deployment, and update strategies. Architecture, Integrations & Technical Governance + Partner closely with Solution Architects to design and maintain secure, scalable, and maintainable mobile architectures. + Guide engineering teams on integrations with enterprise systems, including: + Scheduling systems (e.g., UKG) + HR platforms + Reservation and Order Management Systems + CRM and pricing engines + Event messaging and notification platforms + POS systems + Ensure alignment with enterprise architecture standards, integration patterns, and governance guidelines. Agile Delivery & Cross-Functional Collaboration + Partner with Product Managers to translate business needs into technical plans and executable engineering work. + Collaborate with UX/UI designers to deliver intuitive, device-optimized mobile experiences. + Lead technical grooming, backlog refinement, sprint planning, milestone tracking, and release coordination. + Work closely with QA to define and execute comprehensive testing strategies across devices, platforms, and environments. Quality, Security & Continuous Improvement + Maintain high engineering standards through code reviews, automated testing, CI/CD pipelines, and device-level validation. + Ensure all mobile releases meet security, compliance, and performance requirements. + Continuously improve engineering processes, deployment practices, and device management capabilities. **Minimum Education and/or Experience:** + 8+ years of mobile engineering experience, including significant hands-on React Native development. + 3+ years of experience leading or managing engineering teams delivering enterprise mobile solutions. + Proven experience deploying applications across Honeywell rugged devices, tablets, and mixed mobile environments. + Strong background in MDM/EMM solutions, fleet deployment strategies, and device lifecycle management. + Experience partnering with third-party vendors for mobile application integration, deployment, and ongoing support. + Deep understanding of barcode scanning APIs, hardware integrations, offline-first architectures, and network reliability. + Experience working with APIs, microservices, cloud platforms (Azure preferred), and CMS platforms (e.g., Strapi, AEM). + Comfort operating in Agile/Scrum environments using tools such as Jira, Confluence, GitHub, and Figma. + Strong communication, organizational, and prioritization skills in fast-paced environments. **Additional knowledge and skills:** + Experience in aviation, hospitality, transportation, logistics, or other operationally complex industries. + Knowledge of rugged device peripherals and field hardware integrations. + Exposure to AI/ML-enabled mobile features (e.g., predictive analytics, operational insights). + Relevant engineering, cloud, or Agile certifications (CSM, SAFe, AWS/Azure). + Experience with mobile observability and analytics tools such as App Center, Firebase, or Datadog.

We are seeking a collaborative and visionary Network Manager to join our IT leadership team, reporting to the Director of Infrastructure, to drive our enterprise networking strategy. This pivotal role ensures our network infrastructure is secure, scalable, and optimized to support our organization's goals. As a hands-on leader with at least 3 years of experience leading teams, you will guide a high-performing network engineering team, partner with business and development teams to align network solutions with organizational needs, and step in for technical tasks when required. This high-impact role shapes the resilience, agility, and future-readiness of our IT operations through innovative network management. As Network Manager, you will be a collaborative leader who builds a high-performing network engineering team, partners with business and development teams, and ensures our network infrastructure is secure, scalable, and reliable. With hands-on engagement and strategic vision, you will drive operational excellence, support innovation, and contribute to the resilience and agility of our IT operations. This is an opportunity to make a lasting impact on our organization's connectivity and success. **Essential Duties and Responsibilities** **Strategic Leadership & Network Architecture** + Drive the strategic direction of our enterprise-wide network infrastructure, including on-premises, cloud, and hybrid environments, to ensure robust connectivity and performance. + Develop and enforce network principles, standards, and policies to drive scalability, security, and reliability across all network operations. + Drive innovation in network design by leveraging technologies like SD-WAN, wireless, LTE, private 5G, SAASE, Azure networking components, and enterprise firewalls to enhance security, performance and agility. **Network & Cloud Network Oversight** + Oversee the uptime, monitoring, performance, security, and availability of enterprise network infrastructure, including SD-WAN, wireless, private LTE/5G, SAASE, Azure networking, and firewall systems. + Manage network configurations, ensuring seamless integration between on-premises and cloud environments to support hybrid cloud strategies. + Lead initiatives to optimize network performance, including bandwidth management, latency reduction, and secure connectivity for all users and applications. + Coordinate with vendors to ensure timely updates, patches, and lifecycle management of network hardware and software. **Team Leadership & Collaboration** + Lead and mentor a team of network engineers, fostering a collaborative, high-performing culture through coaching, skill development, and performance feedback (minimum 3 years of team leadership experience required). + Act as a hands-on leader, stepping in to troubleshoot complex network issues or support critical tasks when needed to maintain operational excellence. + Work closely with development teams to ensure network infrastructure supports application deployment, performance, and security requirements, promoting seamless integration. **Governance, Risk & Compliance** + Maintain network governance frameworks to ensure compliance with internal standards and external regulations, such as data protection and cybersecurity policies. + Conduct regular risk assessments and audits of network infrastructure to identify and mitigate potential vulnerabilities. + Enforce network segmentation, access controls, and data protection policies to safeguard sensitive information and systems. + Maintain comprehensive documentation network diagrams and change management processes for all network-related activities to ensure transparency and compliance. **Emerging Technologies & Continuous Improvement** + Evaluate and implement emerging networking technologies, such as AI-driven network operations and automation tools, to enhance performance, security, and efficiency. + Lead initiatives for network observability and proactive maintenance to anticipate and resolve issues before they impact operations. + Continuously assess network architecture for optimization opportunities, ensuring scalability and readiness for future organizational needs. **Minimum Education and/or Experience** + Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience). + 8+ years of experience in enterprise networking, with at least 3 years in a leadership role managing technical teams. **Additional knowledge and skills** + Proven expertise in enterprise routing, switching, wireless, private LTE/5G, SDwan, cloud networking, SAASE and firewall technologies. + Strong knowledge of hybrid cloud environments and experience with on-premises to cloud transformation initiatives. + Cisco Certified Network Professional (CCNP) + Azure Network Engineer Associate + VMware SD-WAN by VeloCloud Certification + Zscaler Certified Cloud Professional (ZCCP)

At Signature Aviation, we are modernizing our enterprise technology landscape to create secure, scalable, and connected systems that power our global operations and customer experiences. The Manager, Technology Solutions, leads the delivery, optimization, and support of critical enterprise applications spanning Finance, Commercial, and Customer domains, including ERP, CRM, Loyalty, and Payment systems. This role oversees a team of IT professionals responsible for driving operational excellence, enabling real-time integrations, and ensuring compliance across platforms. The ideal candidate combines technical depth with strong business acumen, is able to align technology solutions with strategic priorities, enhance system interoperability, and lead a team that delivers measurable business value across finance and commercial functions. Responsibilities Platform Ownership & Delivery Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms). Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes. Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards. System Integration & Architecture Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow. Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations. Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms. Team Leadership & Development Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies. Set clear priorities, manage workloads, and foster collaboration across technical and business functions. Build a culture of accountability, continuous learning, and innovation within the team. Program Management & Delivery Excellence Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments. Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction. Oversee change management, testing, and deployment activities to minimize operational disruptions. Compliance, Security, & Governance Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks. Partner with InfoSec to implement data privacy, access control, and system monitoring measures. Develop and track KPIs, SLAs, and audit controls to maintain a compliant, secure technology environment. Vendor & Stakeholder Management Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance. Collaborate closely with Finance, Commercial, Operations, and Digital teams to translate business needs into scalable technology solutions. Provide executive reporting on platform performance, project progress, and technology roadmaps. Qualifications Minimum Education and/or Experience: Bachelor's degree in Computer Science, Information Systems, Finance/Accounting Technology, or related field. 8+ years of progressive IT experience with at least 5 years in technology management or leadership roles. Proven success overseeing enterprise applications across finance, CRM, or customer engagement ecosystems. Additional knowledge and skills: Expertise with ERP, CRM, and payment systems, including integrations across multiple enterprise environments. Hands-on experience with MS Dynamics 365 CRM, Infinium AS400, SAGE, Corridor, Coupa, PAX, and Loyalty platforms. Deep understanding of PCI-DSS, SOX, and data governance best practices. Strong background in vendor management, contract negotiations, and IT budget oversight. Experience leading cross-functional programs involving finance, operations, and commercial stakeholders. Exceptional communication, problem-solving, and strategic thinking skills. Familiarity with API-first architectures, Azure integrations, and data-driven decision platforms preferred Strategic and systems-level thinker with attention to operational details. Proven leadership and ability to influence across business and technology teams. Strong financial and analytical acumen; able to translate business requirements into technical roadmaps. Adept at driving modernization, innovation, and process improvement initiatives. Excellent communication and relationship-building skills with senior stakeholders.

Signature Aviation is seeking a strategic, hands-on Category Manager to strengthen and scale our sourcing and procurement function. This role will lead category strategies that reduce Total Cost of Ownership (TCO), improve supplier performance, and unlock enterprise value across a wide range of indirect spend categories, including: facilities and maintenance, IT, travel, uniforms, HR and professional services, contract labor, marketing, MRO/capital equipment, environmental services, construction chemicals, and aviation fuels. This role is ideal for someone who can move fluidly between hands-on analytics, strategic sourcing, and stakeholder engagement. The successful candidate will be a strong communicator, skilled negotiator, and effective relationship builder-comfortable influencing cross-functional leaders while driving measurable procurement results. + Implement and sustain sourcing and procurement processes that align with company policies, guidelines, and best practices to drive measurable value and cost savings. + Conduct supplier reviews both pre-purchase and post-purchase, assessing performance, compliance, and alignment with business needs. + Benchmark industry pricing, service levels, performance standards, and emerging trends to inform category strategies. + Serve as the primary point of contact for strategic sourcing activities-including managing RFx processes, supplier evaluations, and commercial negotiations. + Partner with Legal to refine contract templates, support negotiations, and ensure ongoing supplier due diligence and compliance. + Collaborate with FP&A to improve forecast accuracy, provide spend visibility, and integrate sourcing initiatives into budget planning. + Build and maintain strategic relationships with key internal stakeholders across all levels of the organization. + Lead supplier selection using a variety of sourcing methodologies, such as RFx, reverse auctions, supplier consolidation, and demand-management initiatives. + Evaluate new and existing suppliers for cost competitiveness, quality, capacity, technical capability, and operational performance. + Track and report supplier performance using scorecards, KPIs, and analytics to drive continuous improvement and strengthen the supply base. **Minimum Education and/or Experience:** + Bachelor's degree from an accredited four-year institution; Supply Chain, Procurement, Business, or related field preferred. + Minimum of five (5) years of progressive corporate procurement experience, with strong expertise in indirect sourcing. + At least three years in a supervisory, category leadership, or strategic sourcing role. + Ability to influence stakeholders **Additional knowledge and skills:** + Experience building or contributing to a developing procurement function is strongly preferred. + Strong capability in spend analytics, cost modeling, and commercial analysis. + Ability to quickly calculate pricing models, discounts, percentages, and other financial components in real time. + High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); advanced Excel skills preferred (pivot tables, lookups, modeling). + Previous experience with construction under regulated environments or fuel farm is a plus. + Strong negotiation skills and ability to influence at all levels. + Excellent communication skills, with the ability to translate procurement insights into actionable recommendations for stakeholders. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Signature Aviation Technology is building the next-generation guest-focused private aviation experience, and the Lead Product Owner will play a key role on our Digital Technologies team. This position will be key to our success by owning and driving one or more components of our digital guest experience. As one of our Lead Product Owners, you will work closely with internal clients to identify and design digital experiences for our guests, manage a backlog of those experiences, break down the details into digestible components for our engineering team, and support them in development and testing. In the end, you will be responsible for confirming that the expectations are met and presenting the solution to the internal clients where the concept began. + Work directly with internal clients, end users, product engineering, technology operations, and other product teams. + Collaborate closely with Product Teams across Signature Aviation Technology to develop cross-functional solutions. + Collaborate with the Product Engineering Manager, SCRUM master, and Engineering team to ensure the quality and timely delivery of application solutions. + Perform testing, debugging, troubleshooting, and documentation of various applications. + Manage the backlog, prioritize features, and communicate business value and expectations to the development team and stakeholders. + Possess excellent communication, leadership, and negotiation skills. + Collaborate with stakeholders across various departments to understand their needs, challenges, and objectives. + Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that inform solution design. + Work closely with technical teams to translate business requirements into technical specifications and designs, ensuring alignment with business objectives, compliance standards, and technical feasibility. + Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Present findings, recommendations, and progress updates to stakeholders at all levels of the organization. + Stay informed about industry trends, best practices, and emerging technologies related to Product Management and web development technical solutions. Proactively identify opportunities for process improvement and propose enhancements to existing systems. + Define the vision, scope, and roadmap of the assigned solution. + Supervise all stages of product development, including design and development. + Create user stories. + Track and assess product progress at each level of the process. + Communicate with the product team and end-users to offer updates. + Reduce uncertainty by communicating with various stakeholders, including guests, business managers, and the development team, ensuring the goals are clear and the vision is aligned with business objectives. + Collaborate with assigned SCRUM teams to ensure adherence to Agile principles and values. + Validate that the business requirements fully address the project scope, ensuring no gaps and that the solution completely addresses the holistic, project-level business needs. + Monitor progress, track metrics, and report status to internal clients. + Manage the product backlog to align with the strategic direction outlined in the product roadmap. + Develop and communicate the product goal, prioritize and order product backlog items to maximize business value in collaboration with internal clients and SCRUM teams. + Work with internal clients on customer (guest) journey mapping exercises to create a shared vision for the guest experience. + Take a primary role in inspecting and evaluating product progress through each iteration, gathering feedback, and adapting the product backlog based on feedback. + Advocate for the product vision when features or changes could distract from the roadmap by communicating trade-offs to management and stakeholders and optimizing the potential for desired outcomes. + Expertise in understanding and anticipating client needs to manage the product roadmap and backlog more effectively. + Work with SCRUM teams to define a sprint goal, determine items to include in the sprint, and discuss how the team will complete the chosen work. + Support Change Management and Training teams by providing content for user manuals and process guides. + Possess excellent communication, problem-solving, and analytical skills. + Participate in SCRUM ceremonies. + Serve as the primary communicator and link between stakeholders and teams, ensuring stakeholder buy-in on major decisions and strategies and providing clear instructions and deliverables for developers. + Display an understanding of existing business processes and explore process improvement opportunities. + Organize A/B testing scenarios to improve guest engagement and support product goals. **Minimum Education and/or Experience:** + Bachelor's degree in Computer Science, Software Engineering, or Information Technology and eight plus (8+) years related experience, or ten plus (10+) years equivalent work experience. + Experience juggling scope, budget, and time, weighing priorities, and making trade-offs according to the needs and objectives of stakeholders. + Experience acting as a Product Owner or SCRUM Master in Agile ceremonies. + Excellent communication skills, as well as the ability to engage, persuade, and inspire partners and stakeholders at C-level to achieve cooperation and alignment. **Additional knowledge and skills:** + Experience mentoring newer product management resources + Experience defining and setting guidelines and processes for product management across an organization. + Experience contributing to the RFP process. + Experience coordinating the work of 1 or more product team members on larger projects. + Proven experience as a Product Owner with diverse implementations is essential. + Ability to maintain clarity around the product vision despite the changing and fast-paced nature of Agile product development. + Experience with eCommerce or other customer-facing internet properties. + Excellent analytical, problem-solving, and communication skills. + Experience with business process mapping and re-engineering. + Strong understanding of the SCRUM framework, roles, ceremonies, artifacts, and tools. + Excellent organizational skills, individual initiative, and personal accountability + Proven track record of delivering products or services in collaboration with engineering teams, as well as a high level of expertise in prototyping, iterative development, and grasp of Agile concepts + Proactive, self-starter with the ability to manage the demands of multiple projects successfully + Proven track record of effectively driving end-to-end delivery of data and intelligence solutions, covering a wide range of methods such as dashboards, APIs, real-time alerts, and so on + Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. + Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders. + Proficiency in product management, project management software, and documentation tools. + Experience with Lean/Six Sigma concepts and processes. + Certified SCRUM Master or Certified Product Owner certification is a plus. + Certification in business analysis (e.g., CBAP, CCBA) or relevant technical certifications is a plus. + PMP Certification is a plus.

At Signature Aviation, we are modernizing aviation operations through seamless technology integration. We are seeking an IT Architect - Integrations to design and lead enterprise integration strategies that connect mission-critical platforms across our aviation ecosystem. In this role, you will architect and govern modern integration patterns, ensuring secure, scalable, and real-time data exchange across CRM, Customer Facing Website, OMS, POS, reservations, and third-party partner platforms. You will enable a unified, connected technology landscape that empowers team members, enhances customer experiences, and unlocks new digital opportunities. Responsibilities Architect and Design Integrations: Develop secure, scalable integration solutions using Azure services (Azure Functions, API Management, Service Bus, Event Grid, Logic Apps). Develop Cloud-Native Applications: Leverage Azure resources (Application Insights, Key Vault, Storage Accounts) to deliver reliable, modern applications. Maintain APIs: Design, build, and maintain RESTful APIs using JSON and API-first principles. Implement CI/CD Pipelines: Build and maintain automated deployment pipelines in a DevOps environment. Collaborate with Teams: Work closely with Product, Enterprise Applications, and Business stakeholders to understand needs and design integration solutions. Monitor and Troubleshoot: Implement robust monitoring and observability for integrations to ensure high availability, performance, and resilience. Lead & Guide Teams: Provide architectural direction and mentorship for onsite and offshore developers, ensuring delivery of integration projects to enterprise standards. Drive modernization of legacy systems toward microservices, event-driven architectures, and API-first models. Establish standards for system reliability, availability, scalability, and observability - driving SRE and DevOps practices into operational platforms. Participate actively in ARB (Architecture Review Board) to ensure architectural alignment and governance. Support innovation initiatives, including deploying AI-powered decision support, task automation, and predictive operational insights at the base. Qualifications Minimum Education and/or Experience: Bachelor's degree in Computer Science, Engineering, or related field, with extensive software development experience. 7+ years of Middleware/Integration experience (any platform), with at least 3 full Azure project lifecycles (Analysis, Design, Development, Testing, Deployment). Additional knowledge and skills: Certifications: Must hold Azure Solution Architect, Azure Developer, and Azure Administrator certifications. Technical Proficiency: Deep expertise in Azure cloud services, integration design, infrastructure development, and automation. Programming Expertise: Strong background with API Core, API development, and secure coding practices. Teaming: Proven experience guiding or leading a distributed development team (onsite/offshore). Problem-Solving: Ability to deliver complex, high-impact integration solutions in fast-paced environments. Azure Solutions Architect certification. Experience with iPaaS platforms (Azure Integration Services, MuleSoft, Boomi). Strong knowledge of hybrid cloud and on-premise integration challenges. Familiarity with aviation, logistics, or operations technology. Experience enabling AI/analytics-driven integrations for real-time insights and automation. Knowledge of aviation operations, ground handling, or FBO workflows is a plus. Background in deploying AI-powered or predictive systems into frontline environments. Tech Stack & Skill Requirements: Architecture: Microservices, event-driven design, domain-driven design (DDD). Cloud Platforms: Azure (preferred) or AWS, with focus on hybrid/on-premise integrations. Messaging Systems: Azure Service Bus, Kafka, Pub/Sub, Twilio integration for notifications. POS and Payment Systems: Payment gateways, mobile POS solutions, EMV compliance. OMS and CRM Integrations: OMS platforms, MSFT Dynamics APIs: REST, GraphQL, API-first development, API Management (Azure APIM). Security: OAuth 2.0, SSO, PCI-DSS compliance for payment data. Observability: Dynatrace, Splunk, Azure Monitor, Prometheus. AI Enablement: Architecting systems to integrate with AI/ML models and decision engines.

Signature Aviation is looking for a hands-on, execution-focused Manager, Product Engineering, to help drive the successful delivery of digital products across our enterprise platforms. In this role, you will work closely with engineering, architecture, design, and business teams to coordinate development efforts, manage requirements, prioritize work, and ensure on-time, high-quality product releases. You'll be critical in bringing digital experiences to life - ensuring features are well-defined, delivery is smooth, blockers are removed, and product outcomes are achieved. This role offers an exciting opportunity to shape the future of our digital engineering and contribute to the success of our organization. + Own the day-to-day product delivery process across multiple agile teams. + Manage a group of Product Owners to deliver the overall roadmap for the Digital Platforms. + Gather and document detailed requirements, user stories, and acceptance criteria. + Manage and prioritize the product backlog to ensure clear, actionable work for engineering teams. + Collaborate with Solution Architects and Developers to validate technical feasibility and align with architectural standards. + Facilitate Product backlog grooming and support technical grooming to drive continuous delivery. + Track and monitor product milestones. + Support integration efforts with third-party platforms (e.g., CRM systems, pricing engines, payment gateways). + Coordinate across teams to identify dependencies and resolve blockers quickly. + Ensure that features meet quality, security, and compliance standards before release. + Work closely with QA teams to define test plans and support user acceptance testing. **Minimum Education and/or Experience:** + 8+ years of experience as a Product Manager delivering digital products in agile environments. + Strong ability to translate business needs into clear product requirements, user stories, and detailed acceptance criteria. + Deep understanding of user experience (UX) principles and ability to advocate for customer-centric design decisions. + Hands-on experience designing and running A/B tests and using experimentation to inform product improvements. + Proven ability to prioritize features and enhancements based on user impact, business value, and technical feasibility. + Strong collaboration skills - able to partner closely with engineering, design, architecture, and business stakeholders. + A data-driven mindset, using analytics, user feedback, and KPIs to guide product decisions and measure success. + Ability to drive a product mindset across teams - focusing on delivering outcomes, not just outputs. + Comfort operating in technical environments involving APIs, microservices, CMS platforms (like AEM), and cloud services (Azure preferred). + Familiarity with Agile/Scrum delivery practices and tools like JIRA, Figma & Confluence + Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment. **Additional knowledge and skills:** + Experience working within aviation, transportation, or related industries. + Exposure to AI/ML integrations in digital products. + Product certifications (CSPO, SAFe PO/PM) or Agile delivery certifications. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

We are seeking a skilled and strategic Digital Engineering Solutions Architect to lead the design, integration, and evolution of next-generation digital platforms. In this role, you'll drive technical vision, collaborate with cross-functional teams, and architect scalable solutions using modern frameworks, GraphQL, microservices, and cloud-native technologies. You'll play a key role in ARB (Architecture Review Board) governance, guide agile teams, and work closely with application and product teams to deliver exceptional digital experiences powered by AI and third-party integrations. This role offers an exciting opportunity to shape the future of our digital engineering and contribute to the success of our organization. + Design and lead the implementation of scalable, secure, and high-performing microservices-based architectures. + Architect solutions leveraging GraphQL APIs for optimized data access and flexible integrations. + Provide technical oversight to multiple agile engineering pods, ensuring consistent delivery standards. + Partner with Product, Design, and Application teams to co-create seamless, user-first digital experiences. + Lead integration with third-party solutions and APIs, ensuring security and performance best practices. Technical oversight of integration with key enterprise systems, including CRM platforms, pricing engines, payment gateways, and external services + Participate in and contribute to ARB governance, presenting architectural decisions and ensuring alignment with enterprise architecture principles. + Drive adoption of DevOps, SRE, and CI/CD best practices. + Evaluate and implement AI-powered features in collaboration with data and innovation teams. + Identify and mitigate risks related to data security, privacy, and regulatory compliance. + Ensure compliance with industry regulations and standards by implementing necessary controls and protocols. **Minimum Education and/or Experience:** + 10+ years in digital engineering, software architecture, and solution design. + Proven expertise in designing and implementing microservices architectures. + Hands-on experience working with GraphQL and integrating APIs and third-party platforms. + Strong collaboration skills, especially in partnering with application teams to ensure aligned, cohesive digital solutions. + Experience contributing to and guiding ARB governance decisions. + Knowledge of modern agile practices, DevOps tooling, and CI/CD workflows. + Excellent analytical, problem-solving, and communication skills, with the ability to translate business requirements into technical solutions. + Excellent technical leadership, communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. + Proven track record of delivering complex projects and driving innovation within an organization. **Additional knowledge and skills:** + Frontend: React, JavaScript + Backend & APIs: Microservices, REST, GraphQL + CMS: Adobe Experience Manager (AEM) or any enterprise CMS + Search & Messaging: SOLR, Twilio + Authentication & Security: Auth0 + Tools & Workflow: GitHub, JIRA + Architecture Practices: API-first design, Scalable System Design, ARB Governance + Cloud & AI: Experience with AI/ML integration, cloud platforms (Azure) With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

At Signature Aviation, we are modernizing our enterprise technology landscape to create secure, scalable, and connected systems that power our global operations and customer experiences. The Manager, Technology Solutions, leads the delivery, optimization, and support of critical enterprise applications spanning Finance, Commercial, and Customer domains, including ERP, CRM, Loyalty, and Payment systems. This role oversees a team of IT professionals responsible for driving operational excellence, enabling real-time integrations, and ensuring compliance across platforms. The ideal candidate combines technical depth with strong business acumen, is able to align technology solutions with strategic priorities, enhance system interoperability, and lead a team that delivers measurable business value across finance and commercial functions. Platform Ownership & Delivery + Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms). + Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes. + Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards. System Integration & Architecture + Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow. + Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations. + Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms. Team Leadership & Development + Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies. + Set clear priorities, manage workloads, and foster collaboration across technical and business functions. + Build a culture of accountability, continuous learning, and innovation within the team. Program Management & Delivery Excellence + Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments. + Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction. + Oversee change management, testing, and deployment activities to minimize operational disruptions. Compliance, Security, & Governance + Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks. + Partner with InfoSec to implement data privacy, access control, and system monitoring measures. + Develop and track KPIs, SLAs, and audit controls to maintain a compliant, secure technology environment. Vendor & Stakeholder Management + Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance. + Collaborate closely with Finance, Commercial, Operations, and Digital teams to translate business needs into scalable technology solutions. + Provide executive reporting on platform performance, project progress, and technology roadmaps. **Minimum Education and/or Experience:** + Bachelor's degree in Computer Science, Information Systems, Finance/Accounting Technology, or related field. + 8+ years of progressive IT experience with at least 5 years in technology management or leadership roles. + Proven success overseeing enterprise applications across **finance, CRM, or customer engagement ecosystems** **.** **Additional knowledge and skills:** + Expertise with **ERP, CRM, and payment systems** **,** including integrations across multiple enterprise environments. + Hands-on experience with **MS Dynamics 365 CRM, Infinium AS400, SAGE, Corridor, Coupa, PAX, and Loyalty platforms** **.** + Deep understanding of **PCI-DSS, SOX, and data governance best practices** **.** + Strong background in **vendor management, contract negotiations, and IT budget oversight** **.** + Experience leading **cross-functional programs** involving finance, operations, and commercial stakeholders. + Exceptional communication, problem-solving, and strategic thinking skills. + Familiarity with **API-first architectures** **,** **Azure integrations** **, and** **data-driven decision platforms** preferred + Strategic and systems-level thinker with attention to operational details. + Proven leadership and ability to influence across business and technology teams. + Strong financial and analytical acumen; able to translate business requirements into technical roadmaps. + Adept at driving modernization, innovation, and process improvement initiatives. + Excellent communication and relationship-building skills with senior stakeholders. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.