Signature Healthcare jobs in Brockton, MA - 2694 jobs
IT Senior Technology Support Specialist
Signature Healthcare 4.1
Signature Healthcare job in Brockton, MA
Are you an experienced IT support professional who thrives in a fast-paced environment where your work truly makes a difference? Signature Healthcare is seeking an IT Senior Technology Support Specialist to join our Desktop Support team and play a key role in keeping critical clinical and business operations running smoothly.
In this role, you'll work across the full spectrum of technical support needs-from everyday end-user issues to more advanced troubleshooting of workstations, mobile devices, printers, and essential hospital and EMR applications. You'll partner closely with the Helpdesk, Enterprise Technology, and Application teams, stepping in where your expertise is needed most. Your work directly supports patient care by ensuring our technology is reliable and responsive.
This position is perfect for someone who loves solving problems of all sizes, enjoys working hands-on with users across the organization, and values being part of a collaborative, supportive IT team. You'll help monitor daily operations, identify trends, document findings, and engage with vendors-bringing both your technical skills and strong communication abilities to every interaction.
Because this role supports multiple locations across the organization, a valid Massachusetts driver's license and reliable transportation are required to ensure timely onsite response when needed.
If you're energized by meaningful work, passionate about delivering great service, and ready to grow in a dynamic healthcare environment, we'd love to meet you.
KEY RESPONSIBILITIES:
* Plays an active role in daily IT operations as part of the Desktop Support team, working closely with the Helpdesk to maintain efficient workflows and ensure accurate reporting of operational and performance metrics.
* Collaborates with Enterprise Technology and Application teams to review incidents and service requests, identify patterns, and recommend appropriate service-restoration actions.
* Supports the classification and prioritization of incidents, guiding others in assessing business impact, urgency, and downstream clinical implications.
* Manages end-user assets (hardware and software), monitors usage and lifecycle trends, and makes recommendations for individual or enterprise-wide optimization.
* Performs first-level system monitoring to proactively identify issues, abnormalities, or potential outages.
* Assists users in evaluating hardware and software purchases, ensuring solutions meet organizational standards and align with user workflow needs.
* Escalates issues to Tier 3 support when appropriate, maintains communication on progress, and participates in audit activities related to the Incident Management process.
* Provides second-level technical support for workstations, printers, mobile devices, and data center-adjacent end-user technologies.
* Troubleshoots hospital and EMR application issues as they relate to desktop hardware, printing, and user environment components.
* Engages with vendors for second-level technical support, coordinating diagnostics, remediation steps, and follow-up activities.
* Participates in the scheduled on-call rotation, which includes some onsite holiday coverage and occasional second-shift support as needed.
* Supports Operations Analysts by assisting with first-line issues during high-volume periods or when additional technical expertise is required.
* Maintains clear, accurate, and comprehensive documentation of incidents, troubleshooting steps, system changes, and resolutions to ensure consistent communication and continuity of support.
* Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS:
* Ability to use and configure Halo ITSM (or an equivalent service desk system) for managing incidents, service requests, workflows, and documentation.
* Strong knowledge of Windows operating systems across desktops, laptops, and tablet devices, including configuration, troubleshooting, and performance optimization.
* Proficient in core Windows-based applications, including Microsoft Office, PDQ Deploy, and other commonly used administrative tools.
* Working knowledge of essential hospital and EMR applications, such as Meditech, and an understanding of how these systems interact with desktop hardware, printers, and user workflows.
* Advanced documentation skills, with the ability to clearly and accurately capture technical issues, troubleshooting steps, root cause details, and resolution notes to ensure consistent communication across IT and vendor partners.
* Strong judgment and problem-solving abilities, with the ability to assess incident severity, understand operational impact, and prioritize appropriately in a clinical environment.
* Understanding of daily operational readiness processes, including shift handoffs, system checks, and routine operational reviews.
* Excellent interpersonal and communication skills, including the ability to translate technical information into clear, non-technical language for users with varying levels of expertise.
* Positive team attitude, including patience, a sense of humor, and a collaborative approach that supports a healthy and effective team environment.
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
* Education: Bachelor's Degree is preferred or equivalent work experience.
* Experience (Type & Length): 5-10 years in a service (help) desk environment
* Certification/Licensure:
* Software/Hardware: Windows, Meditech (preferred), networking, operations reporting & documentation, Data Center Management
* Other:
$75k-115k yearly est. 32d ago
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Patient Navigator
Signature Healthcare 4.1
Signature Healthcare job in Brockton, MA
As a member of Signature Addiction Medicine (SAM) the Recovery Support Patient Navigator will assume responsibility for the care coordination for patients with Substance Use Disorder(s). The Patient Navigator works collaboratively with internal and external entities in order to remove barriers to care and ensure smooth transitions for patients/families. The Patient Navigator works with patients to address and meet their needs by linking the patient to appropriate Recovery Resources Harm reduction, and SUD services. They will work within the multidisciplinary team as a non clinical support and complete department administrative duties (e.g. data entry, phone calls, scheduling apts). They will connect with patients in the hospital and in outpatient settings enhancing patient's engagement in the full continuum of care.
High school diploma or equivalent required. Recovery Support Navigators must hold a bachelor's degree in social work, psychology, or a related behavioral health field, or have two years of relevant work experience and/or lived experience with a primary diagnosis of substance use disorder. 1 - 2 years of successful working experience in a similar capacity. Prior addiction or behavioral health program experience is helpful and preferred. Proficiency with Microsoft Office, general knowledge of patient registration systems and electronic medical records, basic computer skills to enter, interpret and extract medical information from electronic systems in the healthcare environment.
$36k-49k yearly est. 32d ago
Nurse Navigator, Home Hospital- North Region
Brigham and Women's Hospital 4.6
Boston, MA job
Site: Mass General Brigham Home Care, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association.
Mass General Brigham's Home Hospital program is transforming hospital-level care is delivered by providing safe, high-quality clinical care in the comfort of patients' homes. As we continue expanding this innovative model to care for patients along a continuum of services, the Home Hospital Nurse Navigator plays a vital role in assessing and educating eligible patients and facilitating safe and timely transfers from our Emergency Departments and inpatient units.
________________________________________
Position Summary
The Home Hospital Nurse Navigator serves as the first point of contact for patients and families transitioning into the Home Hospital program. This role is responsible for assessing, identifying, and educating eligible patients, completing clinical and safety screenings, and coordinating the transfer process in collaboration with the Home Hospital Admitting Provider, Case Management, Administrative Coordinators, and unit-based care teams.
Navigators are the "face" of the Home Hospital program-providing education, addressing questions from patients, families, and the hospital staff, and ensuring a smooth introduction to this rapidly growing model of care. Nurses in this role value the autonomy, collaboration, and meaningful patient impact offered by this position.
This is a full-time, 36-hour position (7:00am-7:00pm, hours subject to change).
We use a self-scheduling model created typically six weeks in advance, and we follow an every-third-weekend rotation and holiday rotation.
This position supports patients across the North Region, which includes Mass General Hospital and Salem Hospital.
Job Summary
Key Duties & Responsibilities
Identify eligible patients through participation in ED and inpatient huddles, rounds, and independent rounding.
Gather and interpret clinical information to assess Home Hospital eligibility and safety.
Collaborate with the Home Hospital Admitting Provider to confirm appropriateness for transfer.
Coordinate with Case Management, the Field Care Team, Administrative Coordinators, and inpatient teams to support patient flow and timely transfers.
Obtain informed consent and provide clear education about the Home Hospital program to patients, families, and hospital staff.
Maintain real-time knowledge of Home Hospital capacity, capabilities, and care pathways.
Serve as a clinical and program resource for hospital teams unfamiliar with Home Hospital services.
Demonstrate strong communication, professionalism, and patient-centered care
Qualifications
* Current Massachusetts RN licensure required.
* Minimum 3 years of Emergency Department, Home Hospital, or inpatient acute care experience required.
Additional Job Details (if applicable)
Strong interpersonal, organizational, and ability to prioritize effectively
Comfortable working independently and collaboratively in a fast-paced hospital environment.
Ability to navigate multiple electronic communication platforms simultaneously.
Demonstrated critical thinking and sound clinical judgment.
Remote Type
Onsite
Work Location
84 Highland Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$72,217.06 - $144,747.20/Annual
Grade
HCBRN125
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$72.2k-144.7k yearly 2d ago
Unit Secretary, Per Diem
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The Spaulding Rehabilitation Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.
Does this position require Patient Care?
No
Essential Functions
* Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
* Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
experience in a clerical support or customer service role 0-1 year preferred
Knowledge, Skills and Abilities
Computer skills Microsoft Office.
Strong follow up and resolution.
Ability to prioritize and manage multiple tasks.
Strong patient/customer service skills.
Ability to learn new software systems and technology skills.
Adjusting actions in relation to others' actions.
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
300 First Avenue
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Rotating (United States of America)
Pay Range
$18.22 - $26.06/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$18.2-26.1 hourly 2d ago
ED REGISTRAR - DAY
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
24 hour Fri, Sat, Sun weekend coverage 7a-3:30p
Job Summary
General Summary The Emergency Department (ED) Registrar initiates contact with patients to ensure that the ED patient registration and billing process is complete and accurate. The incumbent will perform full patient registration duties including obtaining, verifying, and recording personal, demographic, financial, and visit-specific clinical information. The incumbent must be able to function in both the Main ED Check-in location and most treatment areas throughout the ED. The Registrar must be able to prioritize and multi-task in a fast-paced and hectic clinical environment. The Registrar provides administrative support as needed to ED administrative, operations, and clinical staff. Skills/Abilities/Competencies - General administrative skill set including basic computer skills required for use with MS Office and EPIC - Sound judgment and critical thinking - Ability to prioritize and handle multiple tasks in a very busy environment - Strong organization and follow-through skills - Accuracy and attention to detail - Strong customer service and interpersonal skills - Strong communication skills - Must be flexible and able to function within a team - Ability to maintain composure in stressful circumstances
Qualifications
Education - A High School diploma or GED required - Associate/Bachelors degree preferred Experience - Healthcare/registration setting preferred - Knowledge of insurance or registration systems helpful - 1-year related work experience preferred
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Onsite
Work Location
55 Fruit Street
Scheduled Weekly Hours
24
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$19.4-27.7 hourly 2d ago
Scheduler/Staffing Coordinator BWH Float Pool
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.
Does this position require Patient Care? No
Essential Functions
Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
Ensures compliance with healthcare regulations, labor laws, and organizational policies.
Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
Utilizes scheduling software and tools to manage and optimize staff schedules.
Provides support and guidance to staff regarding scheduling policies and practices.
Facilitate communication between healthcare staff and management to address scheduling concerns.
Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.
Qualifications
Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Customer service experience, preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record Experience preferred 1-2 years required and Experience in scheduling, administrative support, receptionist role, or customer service position is preferred 2-3 years preferred
Knowledge, Skills and Abilities
Strong leadership and team-building skills, with the ability to motivate and inspire others.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to handle multiple tasks and work in a fast-paced environment.
Ability to collect and analyze information and to devise and develop statistical analyses and reports.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
36
Employee Type
Regular
Work Shift
Rotating (United States of America)
Pay Range
$20.43 - $29.21/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$20.4-29.2 hourly 7d ago
Eve-Night Lab Supervisor
Cape Cod Healthcare Inc. 4.6
Plymouth, MA job
1. Organizes, directs and supervises functions and activities of the laboratory's second shift personnel; Specimen Processing, Clinical Lab and Phlebotomy areas.
2. Creates and maintains employee work schedules in accordance with contract language.
3. Evaluates work performance; complete annual Employee Performance Evaluations in a timely manner.
4. Trains/orients staff in all areas of pre and post-analytical processes, procedures and related computer functions. Assists section supervisors in the training of technical staff for second and third shifts.
5. Maintains technical competencies as a Laboratory generalist, able to assist staff as needed.
6. Conducts monthly sectional meetings and submits minutes to the Laboratory Manager.
7. Reviews reports with appropriate follow-up and documentation and maintains as required.
8. Participates in development and implementation of policies, procedures and standards.
9. Requests and orders supplies as necessary to keep materials on hand at all times.
10. Responsible for the design, implementation and management of quality assurance projects, as well the evaluation of data and providing recommendations.
11. Maintains assigned Procedure Manuals in compliance with CAP and NCCLS standards and review/revises the manuals as necessary and at least annually.
12. Participates in budget preparation and strives to operate section within allocated budget.
a. Makes recommendations for modification or changes for the maximum efficiency and cost effectiveness.
b. Keeps current with equipment and supplies by vendor contracts to evaluate new products and equipment.
c. Submits monthly variance reports on time.
13. Interviews applicants and make recommendations for hiring.
14. Maintains confidentiality of information deemed confidential.
15. Develops and maintains effective communication with assigned staff, co-workers, physicians, other Hospital personnel, outside organizations or others who provide or receive Laboratory services.
16. Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
17. Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
18. Maintains a thorough knowledge of the union contract.
19. Maintains close working relationships with other section supervisors, reference laboratories, and other internal and external organizations as required.
20. Performs other work related duties and activities as assigned or requested.
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree, MT (ASCP) or equivalent or AS degree with a minimum of 5 years hospital laboratory experience.
Prior laboratory supervisory experience preferred.
Outstanding communication skills, excellent leadership ability, solid understanding of laboratory compliance issues and ability to use standard word processing and spreadsheet software.
LANGUAGE SKILLS
Ability to read analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondences and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
MATHEMATICAL SKILLS
* Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
* Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SUPERVISORY RESPONSIBILITIES
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
$77k-100k yearly est. 2d ago
Assist Seniors with Homemaking- Flexible Hours Available
Bayada Home Health Care 4.5
Falmouth, MA job
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Employment Type: Per Diem
Published: Jan 09 2026
Location: Falmouth / Massachusetts
Description
Would you like to help seniors in your community? Are you interested in starting your Healthcare Career as a Caregiver but aren't sure where to start?
You can become someone's HERO today with BAYADA Home Health Care!
In this slower paced Home Care environment you can build 1 on 1 relationships with regular clients.
Join our Team of Heroes today and ask us about our Flexible Scheduling, PAID HHA Training and our LPN/RN Scholarship & Development Opportunities!
BAYADA offers Homemakers & Companions:
Flexible scheduling to fit your lifestyle and also accommodate school and daycare schedules
Weekly pay!
Mileage reimbursement
Multiple Scholarship and Development opportunities!
PAID HHA Training
LPN and RN Scholarship and Residency Programs!
PAID PCA Training
HHA Training coming soon!
24 / 7 on call clinical manager support
One on one care
Stable and positive working environment
$500 refer a friend bonus!
As a member of our home care team, you will be valued, respected, supported, heard and have growth and educational development opportunities! BAYADA also offers flexible scheduling along with full-time hours or part-time hours available for our Homemakers and Home Health Aides. We also offer PAID PC and HHA Training to our Homemakers and Companions who want to continue their Home Health Care career paths!
Available work locations throughout the Cape including but not limited to:
* Falmouth - Mashpee - Sandwich - Bourne - Pocasset - Sagamore Beach - Barnstable
Job Responsibilities for Homemakers & Companions:
* Homemakers & Companions will perform light homemaking assistance, including help with personal laundry, meal preparation, and food shopping.
* Provide companionship
Qualifications for Homemakers & Companions:
* One year verifiable work experience
* Reliable transportation
BAYADA Home Health Care recognizes and rewards our Homemakers & Companions who set and maintain the highest standards of excellence. Join our caring team today!
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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$73k-108k yearly est. 2d ago
Patient Service Technician
Cape Cod Healthcare Inc. 4.6
Plymouth, MA job
1. Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members.
2. Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines.
3. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.
4. Properly register patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed.
5. Enter the physicians' orders for lab work into the LIS accurately and on the correct patient account.
6. Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity.
7. Has knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites in order to cross over locations. Must be able to open and close each site.
8. Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.
9. *Handles specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.
10. *Performs an occasional stat draw at a nursing home, a patient home or physician office when designated by management.
11. *On a rotation for On-Call per contract.
12. Fills supply orders for clients and collection sites.
13. Keeps phlebotomy areas well stocked, including the stock room.
14. Provides daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.
15. Works as a team member with the entire CCHC Laboratories staff and with related laboratories, performing other related job duties as directed by a manager.
16. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
17. Performs other related duties assigned by manager for departmental needs.
Functions/Tasks:
Patient/Customer Service
Collects lab specimens/phlebotomy
Processes lab specimens to be tested
Admits patient information into LIS
Order entry of lab tests
Rotates to all CCHC Laboratories locations within region
Handles specimen problems
Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratory manager
Fills supplies and stocking phlebotomy inventory
Patient Service Tech - Grade: CLAB6, Job Code: 911
Ability to read, write and communicate in English.
High school diploma or equivalent education.
Valid U.S. Driver's License upon hire. Must obtain Massachusetts State Driver's License within 60 days of hire.
Successful completion of a basic phlebotomy program with classroom instruction and practical hours or work experience where phlebotomy is a requirement of position.
A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria (will be obtained as a precondition to begin employment).
Successfully complete CCHC Laboratories' Driver Safety Training Program (and every 2 years thereafter).
Knowledge of medical terminology preferred.
Knowledge of Microsoft office suite and basic keyboarding skills preferred.
$41k-58k yearly est. 2d ago
Employee Health and Wellness Assistant
Boston Medical Center 4.5
Boston, MA job
The Employee Health and Wellness Assistant in the Occupational and Employee Health Department supports the delivery of high-quality employee health services that promote the safety, wellness, and job readiness of all BMC Health System staff. Working under the supervision of the Registered Nurse and/or OEH clinician, the MA provides both clinical and administrative support for occupational health evaluations, surveillance programs, vaccinations, and exposure management. The MA contributes to maintaining an efficient workflow, ensuring regulatory compliance, and fostering a professional, service-oriented environment.
Position: Employee Health and Wellness Assistant
Department: Occupational Health
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Tasks and responsibilities of the OEH MA may include but are not limited to:
Clinical and Technical Support
Obtains and documents vital signs, intake histories, medications, and allergies for employee health visits.
Prepares employees for clinical assessments and maintains efficient clinic flow by monitoring wait times and taking appropriate measures to address employee/client needs.
Prepares vaccines, ensures vaccine cold chain integrity, and organizes all immunization supplies for RN or clinician administration.
Performs pulmonary function testing (PFTs), audiometric testing, and vision screening after completion of required training and competency validation.
Performs venipuncture for laboratory testing and properly labels and processes specimens in accordance with laboratory protocols and safety standards.
Conducts respirator fit testing (qualitative) and assists with respirator medical screening documentation under appropriate supervision.
Assists in reviewing vaccination records and verifying compliance with employee immunization requirements under RN guidance.
Performs delegated clinical tasks within training and certification scope, following BMC policies and OSHA/DPH guidelines.
Occupational Health Program Support
Assists with post-exposure follow-up, including scheduling, tracking, and documentation of required evaluations and testing.
Supports surveillance programs such as respirator clearance, hearing conservation, and immunization compliance.
Tracks completion of required screenings and communicates with employees to ensure adherence to occupational health protocols.
Assists in the setup and logistics of on-site clinics (e.g., flu, COVID-19, or new hire screenings).
Reviews and helps maintain accurate records of immunizations, serologies, and other required employee health documentation.
Administrative and EMR Responsibilities
Accurately enters vital signs, histories, and other clinical data into the electronic medical record (EMR).
Scans and indexes forms, lab results, and immunization records to maintain complete and organized employee health files.
Coordinates appointment scheduling, follow-up communications, and documentation tracking for compliance programs.
Identifies and communicates workflow needs, equipment issues, or barriers to nursing and management staff promptly
Helps inspect, catalog, and maintain stocks of needed supplies and equipment and ensure exam rooms are appropriately stocked and organized
Performs periodic maintenance and calibration on clinical equipment as required by regulation and manufacturer recommendations
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
High school diploma or equivalent and successful completion of an accredited medical assistant program
PREFERRED EDUCATION AND EXPERIENCE
Minimum of one year of experience in ambulatory care, employee health, or occupational health
CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED
Current certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent)
Current Basic Life Support (BLS) certification required (or obtained within 3 months of hire)
CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED
Certification in phlebotomy, pulmonary function testing, audiometry, and fit testing (may be obtained after hire).
KNOWLEDGE, SKILLS & ABILITIES (KSAs)
Basic proficiency with computer data entry and use of electronic health records.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with employee and client patients, the general public, fellow staff members, outside agencies, and all other internal and external contacts.
Organizational skills to set priorities and efficiently complete assigned work in a timely manner.
Ability to accurately interpret and utilize basic medical terminology
Ability to work independently and to make decisions based on department polices and established procedures.
Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information in electronic health records systems.
Must be able to maintain strict protocols of all confidential or sensitive information
Compensation Range:
$17.07- $23.80
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
$17.1-23.8 hourly 4d ago
Sr. Clinical Research Coordinator
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Sr. CRC role working in The MGH Crohn's and Colitis center in the AMC Medicine Division of Gastroenterology, Hepatology & Endoscopy.
Job Summary
Summary
Working independently and following established policies, procedures, and study protocols, provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies; collecting and organizing patient data; scheduling patients for study visits; performing clinical tests such as phlebotomy, EKGs, etc.; maintaining and updating data generated by the study. Additionally, provide input into determining study subject suitability, input into recruitment strategy, methodology design, statistical analyses, protocol design, and manuscript writing.
Does this position require Patient Care?
No
Essential Functions
Independently determines the suitability of study subjects.
Develops and implements recruitment strategies.
Participates in the design of research methodology.
Plans, performs, and designs statistical analyses.
Recommends protocol changes, writes protocols, and contributes to manuscripts.
Independently performs specialized projects.
Qualifications
Education
Bachelor's Degree Related Field of Study required or Graduate Diploma Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Related post-bachelor's degree research experience 3-5 years required
Knowledge, Skills and Abilities
Ability to work more independently and as a team member.
High degree of computer literacy and analytical skills.
Ability to identify both technical and non-technical problems and develop solutions.
Ability to interpret acceptability of data results.
Highly proficient data management skills and working knowledge of data management systems.
Able to display initiative to introduce innovations to research study.
Excellent time management, organizational, interpersonal, written, and verbal communication skills.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
165 Cambridge Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$49,504.00 - $72,404.80/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$49.5k-72.4k yearly 2d ago
Physician Assistant - Sports Medicine - MGH
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
* This position will require one day per week in Waltham and one day per week in Foxboro with the remaining weeks in Boston. *
Will have one shared clinic per week with the Supervising Physician.
There will be two independent clinics per week.
First Assist experience is strongly preferred with specific weekly OR time varying dependent on patient caseload.
Job Summary
Summary
The Physician Assistant (PA) is a licensed provider. The PA is responsible for the assessment and management of various populations of patients, medical and/or surgical, including diagnostic and therapeutic interventions, development of appropriate plans of care and ongoing evaluation. May also perform additional duties, such as precepting a small group of learners.
Does this position require Patient Care? Yes
Essential Functions
Provides direct care, counseling, and teaching to a designated patient population in the ambulatory, inpatient, operative, and/or procedural setting.
Performs complete histories and physical examinations.
Orders, interprets, and evaluates appropriate laboratory and diagnostic tests.
Develops appropriate plans of care and follow-up based on the outcomes of diagnostic, laboratory, and physical examination findings.
Orders medications and writes prescriptions according to organizational and regulatory policies and procedures.
Consistently provides high quality and timely documentation including admission and progress notes, procedure notes, operative notes and discharge summaries.
Performs bedside procedures as are appropriate to the patient population.
Qualifications
Education Master's Degree Physician Assistant required Can this role accept experience in lieu of a degree? No Licenses and Credentials Physician Assistant [State License] - Generic - HR Only required Experience 2 years of experience as a PA required required Knowledge, Skills and Abilities - Skilled in taking medical histories to assess medical condition and interpret findings. - Ability to maintain quality control standards. - Ability to react calmly and effectively in emergency situations. - Ability to interpret, adapt and apply guidelines and procedures. - Ability to communicate clearly and establish/maintain effective working relationships with patients, medical staff and the public.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
175 Cambridge Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$120,390.40 - $170,456.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$120.4k-170.5k yearly 5d ago
Director System Patient Financial Services
Cape Cod Healthcare 4.6
Barnstable Town, MA job
PURPOSE OF POSITION: Develops and executes the strategic vision for Patient Financial Services (“PFS”) functions across all Cape Cod Healthcare ("CCHC") entities. Provides leadership and oversight of key operational and financial decisions pertaining to all insurance and patient Accounts Receivable (“AR”) resolution, denials management, customer service and billing compliance. Coordinates with the VP of Revenue Cycle and/or CFO to develop yearly metrics and is responsible for managing people and processes to achieve or exceed CCHC's revenue cycle goals and performance metrics expectations. Has responsibility to timely budget submission and ongoing management to budget expectations. Leads or serves on CCH revenue cycle process improvement task forces and committees.
PRIMARY DUTIES AND RESPONSIBILITIES:
Directs the performance of CCHC Patient Financial Services Accounts Receivable (AR) including but not limited to Billing, Insurance Follow-Up, Customer Service, Denials Prevention and Management and Vendor Management.
Responsible for hiring, coaching, and otherwise developing direct reports and creating or ensuring creation of a structure for employee onboarding and ongoing development.
Collaborates with the CFO and VP of PFS & Revenue Cycle to set goals, identify opportunities to improve AR resolution, resulting in payment based on industry Key Performance Indicators (“KPIs”) for Patient Financial Services and Revenue Cycle.
Responsible for measurement and reporting of ongoing financial and operational performance. Ensure the implementation of action plans where performance is not meeting expectations and recognizing areas of excellence.
Lead the implementation of best practice strategies to increase cash flow and turnaround time in account resolution.
Demonstrates a commitment to exceptional customer satisfaction to all parties. Appropriately assesses who our customers are (e.g. anyone the individual has a responsibility to serve inside and/or outside the Health System). Conducts self in a polite, forthright manner, articulately communicating with others and using discretion, judgment, common sense and timeliness in customer service decision -making.
Create, monitor and perform within established budgets.
Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across all Patient Financial Services functions. Ensure that all PFS employees and process owners are held accountable and are meeting established standards and goals.
Ensure PFS employees across all functions are trained and comply with established policies, processes, and quality assurance programs.
Identify potential process improvements through Patient Financial Services, and lead the design and implementation as required.
Coordinate and oversee all third party AR and payment application process transition points between Patient Financial Services and other functional areas within the revenue cycle organization.
Monitor and facilitate service level agreements (“SLAs”) between Patient Financial Services and other related functions, within both Revenue Cycle and Clinical Operations as necessary.
Coordinate with peers across the Revenue Cycle organization, and with related stakeholders, on the management of third-party denials by working with the onsite Revenue Cycle Integration leaders, Patient Access Services and middle Revenue Cycle functions, Professional Revenue Cycle, Home Health and Hospice, and Behavioral Health to identify trends and implement denials prevention and/or recovery programs.
Routinely conduct payer trend analysis to ensure optimal processing and reimbursement, identify issues, communicate findings to CCHC PFS stakeholders, define solutions and initiate resolution.
Coordinate with peers across the Revenue Cycle organization on the management of PFS edits by working with the Unbilled Committee to identify trends and implement modifications to workflow to limit pre-billing edits.
Build strong relationships and facilitate productive communication between key revenue cycle stakeholders, including peer leaders of Revenue Cycle services and core support departments (e.g., Human Resources, IT, Finance, Managed Care, etc.)
Develop and maintain effective payer working relationships.
Assess direct reports' performance on a consistent basis and provides feedback to reward effective performance and enable proactive performance improvement steps to be taken.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
EDUCATION/EXPERIENCE/TRAINING:
Bachelor's degree in Business Administration, Healthcare Management or related discipline preferred or the equivalent combination of education and experience.
Minimum of five to seven years of relevant experience with a track record of progressively responsible positions in a complex healthcare organization such as a multi-hospital system, large group practice or a major healthcare consulting firm preferred.
Minimum of three to five years of supervisory/management experience. Prior experience in a union environment preferred.
Strong technical grounding, project management and implementation experience required. Proven leadership abilities and comprehensive knowledge of healthcare information systems. Epic Single Business Office (SBO) and clearinghouse experience preferred.
Strong working knowledge of regulatory requirements, payer requirements, billing coding requirements (ICD, CPT, HCPCs, etc.), general revenue cycle management strategies, and industry best practices.
Thorough knowledge of metrics, analytics, and data synthesis in healthcare patient financial services and revenue cycle management to identify trends, produce reliable forecasts and projections.
Strong analytical and critical thinking, organizational, and business process optimization skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities and develop and apply innovative solutions.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment.
Excellent communication and organizational skills are required, with the ability to effectively communicate to physicians, patients, staff, payers and administration. Above average understanding of how, when, and to what extent different hospital departments relate to and communicate with one another.
Pay Range Details:
The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.
$212k-293k yearly est. 3d ago
RN - Patient Navigator - MGH
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
* Two(2) years of nursing experience preferred.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, businesspeople, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
At the Mass General Brigham Heart & Vascular Institute, our cardiology, cardiac surgery, and vascular care teams collaborate seamlessly to provide comprehensive, patient-centered heart and vascular care. Our cardiologists focus on diagnosing and managing heart conditions, our cardiac surgeons perform life-saving procedures like bypass surgery and valve repair, and our vascular specialists treat circulatory disorders affecting the arteries and veins, ensuring each patient receives a personalized, multidisciplinary approach for optimal heart and vascular health.
The Patient Navigator is a Registered Nurse who will function in a clinical integration and patient care coordination role in partnership with vascular medicine and vascular & endovascular surgery clinicians and other key stakeholders. The role is responsible for directing the patient's progression from referral for consultation through ambulatory visits, testing, and procedures in collaboration with the intradisciplinary care teams - including physicians, advanced practitioners, nursing, technologists, and non-clinical support staff. The primary focus of the role is identification of patients who may be candidates for vascular disease care programs and facilitation of patient triage into the appropriate pathway. The role may also be asked to assist with clinical care in addition to patient triage to support the complex care needs of patients, their families, and caregivers.
We offer an outstanding benefits packages to eligible employees including...
Medical, Dental and Vision insurance
Tuition Reimbursement
Generous paid time off
Subsidized MBTA pass (50% discount)
Resources for childcare and emergency backup care
Hospital paid retirement plan and tax-sheltered annuity plan
Employee "Perks" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.
You contribute to our success. Every role has an impact on our patients' lives, and you can make a difference. We are looking for someone as dedicated as you to be a part of our team.
About Mass General Hospital
Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with a rewarding and fulfilling career.
Job Summary
Summary
Responsible for patient care and support within the outpatient setting through providing compassionate care, assisting in procedures, and collaborating effectively in a dynamic ambulatory care environment.
Does this position require Patient Care? Yes
Essential Functions
Deliver direct patient care and support in our ambulatory care unit, ensuring high nursing standards.
Conduct patient assessments, devise care plans, and assist on outpatient procedures with a focus on patient comfort and safety.
Educate patients and families on treatment plans, medications, and post-procedure care.
Collaborate closely with healthcare professionals to coordinate comprehensive patient care.
Administer medications, perform IV therapy, and maintain accurate patient records in compliance with regulations.
Uphold infection control protocols and maintain a safe environment for patients and staff.
Qualifications
Education
Associate's Degree Nursing required or Bachelor's Degree Nursing preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Registered Nurse [RN - State License] - Generic - HR Only required Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Experience
Clinical nursing experience 0-1 year required and Ambulatory care or outpatient experience 1-2 years preferred
Knowledge, Skills and Abilities
Proficient knowledge of nursing principles, practices, and procedures.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic healthcare environment.
Demonstrated commitment to continuing education and professional development.
Familiarity with electronic medical records (EMRs) and healthcare technologies.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$41.72 - $105.65/Hourly
Grade
GHCARN055
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$70k-98k yearly est. 2d ago
Lead PCA
Brigham and Women's Hospital 4.6
Boston, MA job
Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
N/A
Qualifications
N/A
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Hybrid
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Night (United States of America)
Pay Range
$20.43 - $29.21/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$20.4-29.2 hourly 2d ago
Assistant to the President, Healthcare at Home
Brigham and Women's Hospital 4.6
Somerville, MA job
Site: Mass General Brigham Home Care, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
A Unique Opportunity to Partner with Senior Leadership Driving the Future of Home-Based Care
Mass General Brigham's Healthcare at Home division is transforming how and where care is delivered - from hospital-level treatment in the comfort of patients' homes to leading programs in home-based palliative and post-acute care.
We are seeking a skilled Assistant to provide high-level administrative and operational support to the President and Chief Operating Officer, and members of their cabinet within the Healthcare at Home division.
This is not a traditional administrative role. It is a visible, trusted position that plays an important role in supporting the daily operations and effectiveness of a fast-paced, mission-driven leadership team.
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About Healthcare at Home
Healthcare at Home delivers care that supports patients across every phase of recovery - from urgent and acute care to home hospital, post-acute home care, and home-based palliative services.
* 8,000+ home hospital admissions since 2022
* 30,000+ acute care bed days saved across our system
* 455,000+ annual home care visits
* 1000+ referrals to home-based palliative care annually
Together, these programs enable patients to receive high-quality, cost-effective, and compassionate care - wherever they call home.
Job Summary
The Role
The Assistant to the President serves as the central coordination point for the division's executive leadership, providing sophisticated administrative and operational support that enables leaders to remain focused on strategy, growth, and patient-centered care.
This role requires independent judgment, exceptional discretion, and the ability to manage complex and sensitive work with minimal oversight.
Flexible Hybrid Work: Enjoy the autonomy and work-life balance of primarily remote work while staying connected to leadership and the team through periodic in-person meetings at Assembly Row (Somerville). This role offers flexible on-site options, with the opportunity to come to the office more frequently if preferred.
The starting salary for this role begins at approximately $75,000, with final compensation determined in alignment with MGB Compensation guidelines. Factors such as internal pay equity, relevant experience, and the established salary range for the position will also be considered
Key Responsibilities:
* Serve as a trusted partner to the President, COO, and executive cabinet, supporting the daily operational rhythm of a complex healthcare division.
* Proactively manage highly complex calendars, scheduling, travel, and logistics across multiple executives, balancing competing priorities and anticipating needs.
* Coordinate and support high-visibility meetings, board and committee sessions, executive presentations, and speaking engagements, including preparation of agendas, materials, minutes, and follow-up actions.
* Prepare correspondence, executive summaries, presentations, and reports that reflect the executive voice, organizational standards, and confidentiality expectations.
* Act as a key liaison between executive leadership and internal/external stakeholders, including senior system leaders, board members, and partners-often interpreting and communicating executive intent with clarity and diplomacy.
* Maintain executive files, records, and documentation; manage office operations, budget tracking, expense reconciliation, and reimbursement processing in alignment with corporate policies.
* Perform payroll-related and administrative functions for the executive team, ensuring accuracy, timeliness, and compliance.
* Handle sensitive, complex, and confidential matters with professionalism, sound judgment, and discretion.
Qualifications
* Associate's degree required; Bachelor's degree preferred.
* 5-7 years of experience providing direct support to senior executives (C-suite, President, or equivalent).
* Demonstrated excellence in communication, judgment, organization, and attention to detail.
* Advanced proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
* Proven ability to prioritize and manage multiple demands.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
* /
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$75k yearly Auto-Apply 5d ago
Nursing Instructor
Signature Healthcare 4.1
Signature Healthcare job in Brockton, MA
Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations and Brockton Hospital School of Nursing, a private, co-educational institution of nursing education. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
PURPOSE OF POSITION:
We are looking for a Nursing Instructor to join our Brockton School of Nursing Team. Our organization includes a private, co-educational institution of nursing education that is an integral part of Signature Healthcare Brockton Hospital. The Brockton School of Nursing remains the only hospital-based nursing school in the state of Massachusetts.
The Nursing Instructor is responsible for classroom and clinical instruction and evaluation, program development, team collegiality and problem solving. The nursing instructor must possess the ability to work cooperatively, be able to demonstrate leadership and organizational skills and be able to appropriately communicate with students, peers and professional associates. The instructor's conduct shall reflect the Code for Professional Nurses and the Core Competencies for Nurse Educators.
RESPONSIBILITIES
Facilitate Learning:
* Plan and assume classroom and clinical teaching responsibilities, supervise and evaluate students' classroom and clinical performance.
* Implement a variety of active teaching strategies appropriate to student needs, desired student outcomes, content and context. Ground teaching strategies in educational theory.
* Identify multi-cultural, gender, and experiential influences on teaching and learning. Use technologies to support the teaching-learning process.
* Apply oral, written, and electronic communication that reflects an awareness of self and others along with an ability to convey ideas in a variety of contexts. Create opportunities for students to develop their critical thinking skills and clinical judgment.
* Demonstrate interest in and respect for students. Develop collegial working relationships with students, faculty, associates, and clinical agency personnel to promote positive learning environments.
* Request textbooks, technology materials, laboratory equipment and other supplies/equipment.
Facilitate Student Development and Socialization:
* Identify individual learning needs and styles of adult, multi-cultural, educationally and physically challenged, at-risk, and second degree students. Provide resources to diverse students which help meet their individual learning needs.
* Assume role as faculty advisor. Engage in effective advisement and counseling strategies. Create learning environments that are focused on socialization to the role of the nurse and facilitate students' self-reflection and personal goal setting.
* Foster the cognitive psychomotor, and affective development of students. Assist students to develop the ability to engage in thoughtful and constructive self-evaluation.
Use Assessment and Evaluation Strategies:
* Use a variety of strategies to assess and evaluate learning in the cognitive, psychomotor, and affective domains. Implement assessment and evaluations strategies that are appropriate to the student and student goals and enhance the teaching-learning process. Draw on literature to design teaching and evaluation strategies.
* Exhibit a spirit of inquiry about teaching and learning, student development, and evaluation methods. Provide timely and constructive feedback to students and demonstrate skill in the design and use of tools for assessing clinical practice.
* Maintain current records of student achievement. Write weekly clinical anecdotal notes for each student.
* Construct course exams using an evidence based approach. Analyze student test performance based on the item analysis.
* Submit course grades and clinical evaluation tools to team leader. Collaborate with students who are on academic or clinical warning and design educational plans.
* Contribute to the development of course syllabi, topical outlines, and other course paperwork.
* Assist in developing, interpreting, and implementing the philosophy and goals and BHSON policies.
* Participate in the development, implementation, revision and evaluation of the BHSON educational program.
Integrate values and behaviors for professionalism:
* Model professional behavior for learning, including, but not limited to, involvement in professional organizations, engagement in lifelong learning activities, community activities, and publications and presentations. Maintain professional practice knowledge base. Serve as a role model of professional nursing.
* Prepare reports and accreditation materials as required by governing bodies. Serve on Faculty Organization and its committees. Serve on Hospital committees as elected or appointed. Serve as advisor to class or Student Nurses Association. Support student activities.
* Assist in the recruitment and orientation of faculty and students. Participate in information sessions and graduation ceremonies. Comply with all SH and department safety practices. Report to work consistently and promptly. Provide proper advance notice of absence or tardiness.
* Demonstrate a commitment to lifelong learning.
* Participate in professional development opportunities and professional scholarship which increase one's effectiveness in the role.
Function as Team Leader
* Nursing course organization: (syllabus, topical outline, ATI assessment schedule, clinical evaluation tool, learning activities and orientation / lab day schedules), contact outside agencies with objectives and guidelines. Post all prior information on department shared file. Create and manage course classroom in Google classroom.
* Exam related: Blueprint exams, review questions and submit to Dean, assign / recruit exam proctors, assure exam review is complete and corrected, maintain student grades, submit academic warnings to registrar, forward grades to Dean, post grades on SonisWeb.
* Other: track absences, submit clinical warnings (completed by faculty) to registrar. Schedule and chair team meetings, assure ATI exams are scheduled and proctored, assure course / faculty evaluations complete, discuss student issues and problem solve as needed.
* Perform other duties as assigned
REASONING/COMMUNICATION SKILLS:
* Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to reasonably make appropriate judgment in communications and actions with students, patients, physicians, other associates, outside agencies, and vendors. Incumbent generally establishes own work plan and priorities, using or modifying procedures, assures timely completion of assigned work in conformance with established departmental policies and standards. Problems lacking clear precedent are reviewed with Dean prior to taking action.
Qualifications
* Education Needed: Current license to practice professional nursing in the Commonwealth of Massachusetts. BS., MS. Degree in Nursing required. Certification in nursing education (CNE) or major in nursing education in graduate school desirable. Doctoral degree in Nursing or related field preferred.
BASIC KNOWLEDGE/SKILLS/APTITUDE AND EXPERIENCE:
* Two years' full-time employment in nursing, or its equivalent, within the last five years. Nursing education experience desirable
$78k-117k yearly est. 32d ago
Environmental Tech I
Signature Healthcare 4.1
Signature Healthcare job in Brockton, MA
If you strive for a clean and germ free environment with an eye for detail and a contagious smile, then Signature Healthcare is looking for you. We are seeking an energetic, customer service oriented person with a proven background in cleaning and disinfecting within a healthcare environment.
The candidate will spend a large percentage of time interacting with patients and families while daily cleaning rooms.
Discharge cleaning is equally scheduled.
Other duties include ancillary cleaning and project work.
This is an exciting opportunity to be part of a dynamic Environmental Services team that services the Brockton Hospital community and beyond.
$34k-45k yearly est. 30d ago
Manager, Infection Prevention, Ambulatory
Brigham and Women's Hospital 4.6
Boston, MA job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Massachusetts General Hospital (MGH) and Mass Eye and Ear (MEE) Ambulatory Infection Control & High-Level Disinfection/Sterilization (HLDS) Manager is a key leader within these academic medical centers, advancing a culture of safety through evidence-based infection prevention practices, high-reliability process oversight, and expert-level management of HLDS standards. This individual serves as a strategic partner across clinical and operational teams-bridging performance improvement with regulatory excellence, surveillance science, and frontline education. In addition to primary and specialty outpatient clinics, the ambulatory areas of these facilities include large community health centers, ambulatory surgical centers (ASCs), and multiple Mass General Brigham (MGB) Cancer Institute locations, with the clinical profile of these areas including an ever-growing array of numerous, complex procedures.
Reporting to the MGH-MEE Senior Manager of Infection Control , the manager oversees site-specific infection prevention programs, ensures rigorous compliance with HLDS requirements, and helps shape institutional policy, training, and safety initiatives to safeguard patients, staff, and the academic mission.
Essential Functions
Infection Prevention & Program Leadership
* Leads and coordinates the MGH and MEE Ambulatory Infection Control program, ensuring alignment with academic medical center standards, research demands, and teaching priorities.
* Develops, implements, and evaluates the program, with special emphasis on HLDS and device reprocessing.
* Conducts needs and risk assessments and to support infection control at MGH and MEE ambulatory sites, including ambulatory surgical centers (ASCs).
* Implements systemwide infection prevention and HLDS goals at the site level, ensuring adherence to clinical, administrative, and regulatory requirements.
HLDS Oversight
* Oversees and evaluates compliance with HLDS policies, procedures, competencies, and quality monitoring across departments.
* Partners with the Central Sterile Processing and Supply (CSPS) department, procedural areas, and clinical leadership to ensure safe, consistent device reprocessing practices.
* Supports readiness for inspections, accreditation surveys, and regulatory reviews related to infection prevention and HLDS.
* Leads performance improvement initiatives aimed at reducing reprocessing failures and improving workflow, traceability, and safety culture.
Surveillance, Reporting & Outbreak Response
* Ensures comprehensive surveillance, remediation, and reporting of healthcare-associated infections, including outbreak detection and response.
* Supports reporting of communicable disease cases to appropriate public health authorities.
* Serves as liaison between the site and regulatory/public health agencies, representing the organization on external committees when needed.
Education, Training & Stakeholder Collaboration
* Plans and delivers site-specific education on infection prevention, HLD standards, and device reprocessing best practices.
* Collaborates with Occupational Health, Environmental Health & Safety, Compliance, Sterile Processing, and clinical departments to mitigate infection risks.
* Drives culture-building initiatives to enhance frontline adherence to infection prevention and HLDS protocols.
Leadership & Operational Excellence
* Supervises ambulatory and HLDS-focused infection preventionists, assigning work, coaching, monitoring progress, and developing team competencies.
* Organizes and manages site-specific staffing and workflows to ensure productivity, quality, and operational efficiency.
* Ensures adherence to allocated funding and resource utilization.
Qualifications
Education
* Bachelor's Degree Health Sciences required or Master's Degree Related Field of Study preferred
Licenses and Credentials
* Registered Nurse preferred
* Certification in Infection Prevention and Control [CIC] required
* Certification Board of Infection Control and Epidemiology preferred
* HLD/S-related training or certification highly desirable (e.g., CBSPD, IAHCSMM/ISHM, reprocessing competencies)
Experience
* Three to Five years of experience applying infection prevention and epidemiology programs
* One to Two years of Supervisory/Leadership experience in a healthcare system or hospital required
* Experience in an academic medical center with expertise in ambulatory infection control and HLDS strongly preferred.
* Proficiency with regulatory agencies and requirements (CMS, Joint Commission, OSHA), NHSN surveillance, and quality metrics (Vizient, Leapfrog, CMS).
Knowledge, Skills and Abilities
* Deep knowledge of infection control, epidemiology, microbiology, and HLD/sterilization standards.
* Strong leadership, organizational, and communication skills.
* Excellent analytical and statistical skills with ability to translate data into actionable insights.
* Skilled in report writing, presentation, and cross-disciplinary collaboration.
* Ability to work independently and collaboratively in a complex academic health environment.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
55 Fruit Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$115,398.40 - $167,845.60/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$115.4k-167.8k yearly Auto-Apply 48d ago
Physician - Emergency Department
Signature Healthcare 4.1
Signature Healthcare job in Brockton, MA
his opportunity to join a great ED Department staffed by a wonderful collaborative group of physicians, a very stable team with average tenure of 10 years. Our Department sees on average 60,000 visits/yr at our community hospital just 25 miles from Boston. We have two physicians staffing 1 am - 7 am, and 84 hours of MD coverage a day, 36 hours of PA coverage a day.
We offer a very competitive benefits package and our pay for performance program has a sizable annual bonus geared toward quality. Limited resident teaching, in house surgery, anesthesia, OB, Neonatology, Pediatric Hospitalist, and Hospitalist service for admissions. Work 9 hour shifts (14 a month +/- is full time) & extra shifts area available. Our schedule is made through schedule requests, not a block schedule. Highly competitive benefits package
REQUIREMENTS:
BE/BC in Emergency Medicine.
Certifications Needed: BLS, ACLS, ATLS until such time as Emergency Medicine Board Certification is obtained
Signature Healthcare consists of Brockton Hospital and the Signature Medical Group, we are located between Boston and Provide, and are have over 150 employed Physicians and other direct care providers. The Hospital has 217-licensed beds. Our ambulatory group has 18 offices throughout southeastern MA. We are H1 Cap Exempt.
Please send your updated CV to: *********************************
We have won numerous awards including a Top Performer on Key Quality Measures by The Joint Commission, a national hospital safety score "A" rating by The Leapfrog Group, a Top Hospital from US News & World Report, and a naming to the Harvard Pilgrim Hospital and Physician Group Honor Rolls. As well as Healthiest 100 Workplaces in America!