Call Center Representative jobs at Signify Health

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider-we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. ***Pay Range: $17.66 - $26.50 Schedule: 2/10hr days per week The CSR is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.Required Behaviors: As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: High school diploma or GED Preferred Qualifications: Previous receptionist, clerical and/or secretarial experience preferred Duties and Responsibilities: Consistently exceeds customer service expectations Strong data entry and computer skills When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient's medical records and clinic and hospital billing and coding Understands and follows policy and procedure Builds productive interpersonal relationships in every encounter Demonstrates teamwork Actively participates in the department Each employee is responsible for implementing SJRMC's Service Standards into their daily work: *Safety, Courtesy, Effectiveness, and Stewardship * Other duties as assigned Physical Demands and Environmental Work Conditions: Must be able to see with corrective eyewear and hear clearly with assistance. Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely Constant use of the computer and keyboard Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently *Special Demands: * Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care Effectively copes and strives for balance when caring for acutely ill patients and families

Description: The Peer Recovery Representative (PRR) is a key part of a multidisciplinary team assisting patients with acute mental health needs within our innovative Emergency Psychiatric Assessment, Treatment and Healing (EmPATH) Unit. The position utilizes the value of lived experience to instill hope, provide support and offer unique perspectives as part of a multidisciplinary treatment team. The PRR will provide individual support and group support on EmPATH, the inpatient voluntary adult behavioral health unit and the emergency department. Job Functions: 01. Provide individual patient support: a. Conduct individual meetings with patients in the EmPATH Unit and Emergency Department. b. Provide coaching to patients and their families pertaining to mental health wellness, recovery and strength- based skill development. 02. Conduct group and support sessions: a. Organize and facilitate support and recovery groups on the EmPATH Unit and Inpatient Behavioral Health Unit b. Complete strength-based and recovery-oriented groups 03. Assist with navigating mental health and recovery resources a. Educate and collaborate with patients, family and the treatment team to assist in navigating entry and linkage to mental health and recovery resources 04. Participate and collaborate in treatment teams: a. Collaborate as an active member of a multidisciplinary team including psychiatry, nursing, crisis clinicians, social work and medicine 05. Coordination of services: a. Assist patients with connecting with appropriate recovery services as part of the interdisciplinary treatment team b. Enhance motivation for service engagement c. Educate patients and families on service linkage and needs. 06. Advocacy: a. Collaborate with patients to identify recovery needs within the context of a multidisciplinary treatment team 07. Documentation: a. Accurately completes all required documentation in all departments b. Complete all required documentation in the established timeframe 08. Education: a. Complete and participate in education initiatives for the department, program and initiative. Qualifications Requirements: HS Diploma CRSP Certified Recovery Support Practitioner Preferred: CPRS Certified Peer Recovery Support Specialist About Us At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: Morristown Medical Center, Morristown, NJ Overlook Medical Center, Summit, NJ Newton Medical Center, Newton, NJ Chilton Medical Center, Pompton Plains, NJ Hackettstown Medical Center, Hackettstown, NJ Goryeb Children's Hospital, Morristown, NJ CentraState Healthcare System, Freehold, NJ Atlantic Home Care and Hospice Atlantic Mobile Health Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: 100 Best Companies to Work For and FORTUNE magazine for 15 years Best Places to Work in Healthcare - Modern Healthcare 150 Top Places to work in Healthcare - Becker's Healthcare 100 Accountable Care Organizations to Know - Becker's Hospital Review Best Employers for Workers over 50 - AARP Gold-Level "Well Workplace": Wellness Council of America (WELCOA) One of the 100 Best Workplaces for “Millennials” Great Place to Work and FORTUNE magazine One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine Official Health Care Partner of the New York Jets NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) Life & AD&D Insurance. Short-Term and Long-Term Disability (with options to supplement) 403(b) Retirement Plan: Employer match, additional non-elective contribution PTO & Paid Sick Leave Tuition Assistance, Advancement & Academic Advising Parental, Adoption, Surrogacy Leave Backup and On-Site Childcare Well-Being Rewards Employee Assistance Program (EAP) Fertility Benefits, Healthy Pregnancy Program Flexible Spending & Commuter Accounts Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status. About the Team At Atlantic Behavioral Health, we know behavioral health plays a significant role in the healing process - not just for patients dealing with mental health disorders or substance abuse, but also for those recovering from injuries, surgeries, diseases, and other conditions. We help them cope with the stress and emotional challenges caused by such physical ailments. Our behavioral health team features highly trained psychiatrists, psychologists, social workers, and licensed clinicians. We provide a variety of mental health services on an inpatient and outpatient basis, including intensive outpatient programs. Apply Now Job Info Job Identification22423 Job Category Behavioral Health/Social Work Posting Date10/29/2025, 01:49 PM Job Schedule Full-Time Locations 99 Beauvoir Ave, Summit, NJ, 07901, US Minimum Salary (Hourly Rate)20.050000 Maximum Salary (Hourly Rate)33.110000 Assignment Category Full-time Hours per Week36 Primary Shift Varies Work Schedule10 am - 6 pm Days and Shifts Mon-Fri Department103000063504 - Emergency - Crisis Intervention Division Overlook Medical Center Specialty Other Service Line Behavioral Health Region Eastern Region (Overlook Medical Center) Salary Admin PlanSER Overtime Status NonExempt

988 Crisis Call Specialist Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

We are searching for a Senior Call Center Representative- someone who works well in a fast-paced setting. In this position, you will serve as a member and/or provider advocate that understands the organization's processes, policies, and procedures to investigate, resolve and/or facilitate the resolution of simple to complex issues/questions. You will be the first point of contact for assistance or information regarding eligibility, benefits, authorizations, claims, referrals and/or any other member/provider demands. Lastly, you will assist and advocate for members and/or providers throughout the complaint and appeal process and support members with timely appointment scheduling. Think you've got what it takes? Job Duties & Responsibilities • Act as a secondary resource to Call Center Representatives in the absence of the Team Lead and responds to escalated calls and triages to management, if necessary • Identify and handle a variety of routine to complex customer or prospect inquiries or requests • Educate members about their health coverage benefits and services and empowering members/providers by directing them toward available resources for self-help • Meet Senior Member Service Representative performance goals for customer satisfaction, quality, productivity, and all performance metrics • Ensure all HIPAA and state privacy and confidentiality requirements/regulations are adhered to at all times • File complaints and appeals on behalf of members and providers within the regulatory timeframe and in compliance with departmental policies and procedures Skills & Requirements • High school diploma or GED • Minimum of 3 years of customer service, call center, and/or experience within managed care or insurance industry or • A Bachelor's degree may substitute for two (2) years of the required experience

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: * Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. * Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. * Make calls as needed to schedule/reschedule appointments * Work closely with nursing staff to triage patient needs and schedule appointments. * Communicate with no-show patients by phone or by mail as directed by provider and center policy. * Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. * In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. * Play and active role in training new employees who are member of the care team or patient services team. * Communicate with clarity and courtesy on telephone, in person and in written communication. * Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. * Empanel patients in the electronic medical record system * Assist coworkers with all front office and scheduling functions. * Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: * Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. * Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. * Make calls as needed to schedule/reschedule appointments * Work closely with nursing staff to triage patient needs and schedule appointments. * Communicate with no-show patients by phone or by mail as directed by provider and center policy. * Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. * In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. * Play and active role in training new employees who are member of the care team or patient services team. * Communicate with clarity and courtesy on telephone, in person and in written communication. * Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. * Empanel patients in the electronic medical record system * Assist coworkers with all front office and scheduling functions. * Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

Work Schedule: M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Work Schedule: M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus. Benefits: Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Life Insurance PTO 401(k) retirement plan with a company match And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies. SHIFT & SCHEDULE: Fulltime, 11:30am to 7:00pm ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program. Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering. Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications. Notifies dietitians of patients needing further assistance or education. Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas. Provides good customer service and treats all patients with respect, understanding, and patience at all times. EDUCATION AND EXPERIENCE: Must be a high school graduate or equivalent. Computer and telephone skills are a must. Must be able to communicate effectively, both orally and in writing. PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to: Ø Stand, walk, sit, stoop, reach, lift, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

Rogers Behavioral Health is the 3rd largest behavioral organization in the United States. We specialize in care for children, adolescents and adults, all of which have one or more mental or behavioral health condition. The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that offers competitive pay and flexible scheduling. Additional Information All your information will be kept confidential according to EEO guidelines.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members. Responsibilities: Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies. Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols. Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time. Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures. Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities. Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch. Assist with the implementation and enforcement of security policies and procedures. Provide clear and concise instructions to security personnel and guide them during critical situations. Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner. Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies. Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary. Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise. Qualifications Required: High-school diploma or GED Successful completion of IAHSS Basic exam within 90 days of hire. Maintain IAHSS Basic certification Current BLS through American Heart Association within 9 months of hire Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement and other outside agencies Attention to detail to accurately document incidents and maintain records. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Writing skills necessary to complete reports and paperwork that meets departmental standards. Physical ability to sit for extended periods and operate computer equipment. Willingness to work in shifts, including nights, weekends, and holidays, as physical security operations require 24/7 monitoring. Proficient in the use of Microsoft Office applications and the Internet. Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems. Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor Preferred: Previous experience in a security dispatching role or similar position. Associate/Bachelor's degree Valid driver's license. Valid Firearm Owner's Identification (FOID) card Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support pharma programs and triage to appropriate teams when required Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures Utilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary information Develop a working knowledge of company related security and privacy practices. Participate in continued education on product changes, new features and product launches Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Location/Hours Full time 40 hrs/week, available shifts: 11am-7 pm, 9/9:30am -5/5:30pm and 9am-7pm (4 x 10 hrs) Every 3rd Saturdays rotation, 8am- 4pm CST Onsite: 400 South Woods mills Rd, Suite 100, Chesterfield, MO 63017 Scheduling flexibility, as your schedule may change over time according to business needs Benefits Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Paid time off, sick time & holidays Pre-tax transit benefits and free onsite parking Requirements: High school diploma or GED required, Bachelor's degree strongly preferred Customer service or inbound call center experience required Healthcare, pharmacy or other relevant industry experience strongly preferred Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: * Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers * Provide patient care to accurately support pharma programs and triage to appropriate teams when required * Strive to meet and exceed structured performance targets. * Document all call information and data discovery according to operating procedures * Utilize Knowledge Base materials as a foundation for resolving inquiries * Maintain confidentiality of patient and proprietary information * Develop a working knowledge of company related security and privacy practices. * Participate in continued education on product changes, new features and product launches * Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Location/Hours Full time * 40 hrs/week; available shifts: 10AM-6PM OR 11AM-7PM OR 9AM-7PM * Every 3rd Saturday, 8AM- 4PM * Onsite: 400 South Woods mills Rd, Suite 100, Chesterfield, MO 63017 Benefits * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time & holidays * Pre-tax transit benefits and free onsite parking Requirements: * High school diploma or GED required, Bachelor's degree strongly preferred * Bilingual- Spanish Fluency is required * Customer service or inbound call center experience required * Healthcare, pharmacy or other relevant industry experience strongly preferred * Strong verbal and written communication skills * Sound technical skills, analytical ability, good judgment, and strong operational focus * A passion for providing top-notch patient care * Ability to work with peers in a team effort and cross-functionally * Strong technical aptitude and ability to learn complex new software #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience. Requirements High school diploma or GED required. Prior Customer Service experience necessary. Medical office and call center background preferred, but not mandatory. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.