Lead User Experience Designer jobs at Signify Health - 381 jobs

About the Role We're looking for a mid-level to senior graphic designer who can help bring our brand to life across all customer touchpoints. You will work closely with our Design Director to design emails, packaging, marketing materials, and various brand elements across both print and web platforms. This position involves using your creative chops to effectively communicate the science and benefits of our products to customers and solve problems creatively - whether that's through visual design, UX design, or copywriting. Being in a fast-paced environment with multiple projects progressing simultaneously, our ideal candidate must be a self-motivated individual who excels at multitasking, can effectively manage their time, and produces high-quality designs on tight deadlines. As a company that relies on metrics to make business decisions, you must understand the importance of creating materials that support the data and drive conversions. Therefore, in the battle of form vs function, function must always come before form, while also adhering to brand standards. Ultimately, we are looking for someone who is a fast learner, passionate about the industry & design, is driven to create a direct & lasting impact, and not only wants to advance their own experiences, skills, and role but motivates their teammates to help them advance theirs. If this sounds like you, we can't wait to hear from you! You should already have: 3-5+ years of relevant experience in design & copywriting at agencies or in-house creative teams Ability to present a strong, cohesive body of work across multiple channels Experience in Adobe Photoshop, InDesign, & Illustrator Experience in Figma for UX design Experience in packaging design, working with dielines Experience in digital marketing (email, SMS, paid social) and creative best practices Strong knowledge or experience in CPG, retail, or high-growth industries is a plus Klaviyo experience is a plus Webflow experience is a plus Photography experience is a plus You would make a great team fit if you have: Excellent project management, organizational, time management, and prioritization skills Strong conceptual thinking Highly productive with the ability to execute quickly with limited direction A solid understanding of how creativity can achieve business objectives while adhering to brand standards Clear and effective written, verbal, and visual communication skills Exceptional attention to detail Ability to learn from teammates and business stakeholders; receiving feedback and adapting work Optimism and excitement for your work, a love for the next big challenge, and a passion for your impact on the business Responsibilities: You'll collaborate closely with our Design Director to manage the brand while supporting the organization's various design needs across eCommerce, social media marketing, and retail departments. Print/Promotional Materials Responsible for creating artwork, approving proofs, and ordering appropriate quantities for: Packaging inserts Swag items (koozies, t-shirts, pint glasses, stickers, etc.) Corporate gifting initiatives (quarterly newsletter boxes) Promotional or educational materials Trade show materials (booth displays, handouts, promotional items for industry events) Advertising/Marketing Assist in copywriting for all materials Create and optimize Amazon product listings (A+ content, product images, storefront design, insert updates, and Amazon-specific graphic requirements) Design product listing assets for retail partner websites and TikTok Shop Create static images and graphics for social media marketing campaigns Maintain marketing & content calendar Write, design, send, and manage email & SMS campaigns (on average 3 per week) Maintain email flows for specific customer triggers (i.e. abandoned cart, order confirmation, refer-a-friend) Create retailer-facing email/SMS communications for each sales period Ensure FDA/FTC compliance across all marketing materials Packaging Manage vendor relationships and oversee production timelines, including retrieving die lines, creating materials, managing proof approval and maintaining brand quality control for: Bottles/jars Single serve sachets Chipboard boxes Shipper/corrugated boxes Labels Retail displays (endcap, gravity boxes, shelf-ready trays, etc) Website Design pages/elements for A/B tests and conversion rate optimization Create landing pages and sign up units Other Create sales materials including 1-pagers, handouts, publications, and presentation decks for retailers, potential partnerships, and wholesale opportunities Design and produce monthly investor update communications Design booth materials and displays for trade shows as needed Support various internal design requests (email signature graphics, Linkedin graphics, etc.) About Cheers Whether you've had one, or one too many, everyone who drinks alcohol knows that all-too-familiar feeling of waking up the next day less than 100%. As we get older, the need for taking on life's responsibilities gets more crucial, as does the need to prioritize health - and that's where we come in. At Cheers, we know alcohol and its intersection with the health-conscious, responsible consumer. To date, we've helped over 700,000 people enjoy alcohol on their own terms (40m+ doses sold!), and we're just getting started. Founded in 2017 with our hero product to help people feel great after drinking (Cheers Restore), we've since expanded to products that support one's overall alcohol-related health - ranging from liver supplements to rehydration formulas. Mission: Advancing smarter drinking for fun, responsible adults. Vision: A world where everyone can enjoy alcohol throughout a long, healthy, & happy lifetime. Evident in our Mission & Vision is the belief that alcohol can serve a beneficial role in society through its ability to bring people together, but that this role is limited to proper use, and if misused, problems will arise. Thus, our core goal is to promote the positives of alcohol while also decreasing its negatives - which we do through our products, our content & education, and our brand positioning as responsible drinkers. Facts About Cheers 75% YoY growth rate 40m+ total doses sold to-date $20m+ spent to-date on social media advertising 30k+ total retail locations nationwide 7,500+ 5-star ratings & reviews on Amazon.com 700k+ Cheers customers 50k+ followers on Instagram & 40k+ followers on TikTok As seen on Shark Tank, Buzzfeed, The Washington Post, Inc., USA Today, & more The Company We Keep We believe a thriving culture is about working alongside people with mutual respect & trust toward a common goal. Our culture is the main reason we consider ourselves a truly exceptional company, and it's our people who shape and grow it. We're proud to have assembled a team whose collective passion and ambition make no task seem too lofty and implement creative solutions to adapt to the changing DTC landscape. We're always looking for people to join our team who have the same motivation to keep moving the ship forward and get excitement from learning new things and improving their skillset. APPLICATION REQUIREMENTS To be considered, please email the following to *********************: Resume Portfolio (PDF or link) Subject line: "Designer Application - [Your Name]" Applications without these materials will not be reviewed.

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective logos, designs, print and digital media Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends Qualifications Bachelor's degree in Graphic Design or related field 2-4 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work

Leidos is seeking a Substation Designer to work a hybrid schedule in our Pittsburgh office. The anticipated schedule is typically 2 days in-office, 3 days remote. Schedule subject to adjustments based on client needs. In this role, you will use accepted practices and standards to create substation design drawing packages and required documents for electric power substations from 4kV to 500kV. Successful Substation Designer candidates can look forward to a fast paced, diverse work environment & flexible work hours/work arrangements as well as managers who will encourage career development and growth including: Technical & non-technical training opportunities Mentorship Program As a Substation Designer, you can also expect to gain: NESC expertise Electrical Power Calculations Interactions with other disciplines (Substation, Protection & Controls, and Civil Structural) Time management and organizational skills Substation Designer Primary Tasks: Complete drafting assignments on Protection & Control, SCADA, Communications drawings including but not limited to Single Line Diagrams, Schematics, SCADA and Communication drawings, Control Building Layouts and Elevations, Panel Front Views and Cabinet Layouts, Wiring Diagrams, Interconnection Drawings, AC/DC Station Service drawings and other miscellaneous drawings as necessary by project scope. Complete drafting assignments on Physical Electrical drawings including but not limited to General Arrangement, Electrical Plans, Electrical Elevations, Sections and Details, Foundation Plans and Details, Structural Details, Grounding Plan and Details, Raceway Plan and Details, Equipment Vendor Files and other drawings as required by project scope. Support remote office overflow CAD workload on a need and availability basis. This will require coordination with other CAD leads in Leidos offices. Substation Designer Required Qualifications: Level 2 - High School diploma and 1+ years of prior relevant experience Level 3 - High School diploma and 2 + years of prior relevant experience Substation Designer Required Qualifications for all levels: Drafting and detailing experience with AutoCAD and/or MicroStation. Coursework and/or project work will be considered. Knowledge of drafting standards, techniques and procedures. Proficiency with the manipulation of vector and raster drawing files in AutoCAD and MicroStation. Ability to create and/or modify drawings from engineer-provided markups with a high level of attention to details. Proficiency with Windows operating system environments. Proficiency with Microsoft Office products such as Word, Excel, Outlook, etc. Strong professional verbal and written communication skills within a team environment. Highly organized and efficient. Ability to perform tasks in a fast paced engineering/production environment. Substation Designer Preferred Qualifications: Associate of Applied Science in Drafting and Design degree from an accredited institution. Experience with AutoCAD Electrical. Experience with file sharing, document management and collaboration tools such as ProjectWise, FTP, SharePoint, etc. Ability to comprehend and implement a wide range of client CAD standards. Experience with 3-D modelling in MicroStation and/or AutoCAD. Experience with Substation Design Suite (SDS) for Inventor. Knowledge of VBA and/or AutoLisp. Leidos is a trusted technology-focused solutions provider. Utilities and mobile operators rely on our Power Delivery Services Team for reliable power and telecommunication expertise, as reflected through our work with more than 50 investor-owned utilities, more than 160 municipals/cooperatives, as well as a growing number of mobile operators, local utility providers and private developers. In addition to providing engineering and project management services, Leidos works with an established group of industry-leading construction partners delivering meaningful Energy Delivery Solutions. Our recognition as an industry leader is confirmed by the latest national rankings by Engineering News-Record (ENR) ranking Leidos within the Top 10 T&D Firms, and Top 10 Power Firms PDSSUBSTATION PowerDelivery If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: September 2, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $40,300.00 - $72,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit *************** Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ************************************ Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Are you an EFDA looking for a new dental home? Are you looking for a path for growth? Or, are you looking for some extra money an you just want to sub? We are looking for an EFDA for our high-energy, forward-thinking dental practice. We are a stable, non-corporate, private practice that has been in business for nearly 50 years. Last year, we produced over $10 million in sales and we are looking to grow. You can work flexible days and hours...early morning, evening, and weekend opportunities if you'd like to supplement your current job or if you are looking for full-time hours. Full-time position: base rate + bonus + health insurance, vision insurance, dental, life insurance, 401(K), 401(K) match. If this sounds "like you", please send your resume today!

City/State Virginia Beach, VA Work Shift First (Days) The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming.Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise.Supports patient experience programming for the division. Participates in strategic planning, assists in coordinating execution of the annual patient experience plan, and leads multiple projects from inception to launch. Collaborates to champion and manage continual patient experience improvements.Shift/Hours: Full-time, 40 hours a week, working Day Shift from 8 a.m. to 4:30 p.m., with flexibility to come in earlier or stay later as needed for special events. Education Bachelor's Degree (Required) Experience 3 years of Project Management experience required 3 years of Customer Relations experience required 3 years of Healthcare experience required Coaching experience preferred Data Analysis experience preferred Keywords: Patient Experience, Planning, Strategic Planning, Projects, Project Management, Programming . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down - $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance • Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region's only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Alpha Net is the IT services company offering solutions to complex business problems through the use of technology, outsourced product development, web applications competencies along with project management services using a global delivery model from onsite/offshore center. We deliver a broad portfolio of services to clients in the manufacturing, financial services, biotech, healthcare, and communications with a team committed to deliver innovation. Job Description Role: JavaScript Developer with ADF & PL/SQL Location: Menlo Park, California, United States Mode of interview: Inperson/Phone Start Date: Immediate Client: Direct (Social Media Giant) Domain: Social Networking Some Details: Strong javascript experience Excellent in PL/SQL Coding Prior Experience in Workflow Developer Powershell Scripting: Preferred Python - nice to have ADF - nice to have Qualifications Other Details Excellent interpersonal skills & client service skills Strong commitment to excellence and attention to detail Proven problem solver with solid analytical skills Exceptional time-management skills and the ability to manage multiple tasks Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment. Proven ability to monitor and uphold high quality of service and products to both internal and external clients Able to think globally and work with various cultures/backgrounds Demonstrated flexibility in adapting to a wide variety of tasks and functions Strong multi-tasking and prioritization skills with the ability to adapt to change Additional Information All your information will be kept confidential according to EEO guidelines.

Alpha Net is the IT services company offering solutions to complex business problems through the use of technology, outsourced product development, web applications competencies along with project management services using a global delivery model from onsite/offshore center. We deliver a broad portfolio of services to clients in the manufacturing, financial services, biotech, healthcare, and communications with a team committed to deliver innovation. Job Description Role: JavaScript Developer with ADF & PL/SQL Location: Menlo Park, California, United States Mode of interview: Inperson/Phone Start Date: Immediate Client: Direct (Social Media Giant) Domain: Social Networking Some Details: Strong javascript experience Excellent in PL/SQL Coding Prior Experience in Workflow Developer Powershell Scripting: Preferred Python - nice to have ADF - nice to have Qualifications Other Details Excellent interpersonal skills & client service skills Strong commitment to excellence and attention to detail Proven problem solver with solid analytical skills Exceptional time-management skills and the ability to manage multiple tasks Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment. Proven ability to monitor and uphold high quality of service and products to both internal and external clients Able to think globally and work with various cultures/backgrounds Demonstrated flexibility in adapting to a wide variety of tasks and functions Strong multi-tasking and prioritization skills with the ability to adapt to change Additional Information All your information will be kept confidential according to EEO guidelines.

Patient Experience Consultant - (250002MU) Description Join Our Team as a Patient and Family Experience Consultant!Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies. As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families. If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you!The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performance improvement strategies. This individual will assist leadership across all service lines to improve patient experience scores. Qualifications Minimum EducationBachelor's Degree Healthcare or Business related (Required) Master's Degree (Preferred) Minimum Work Experience3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required)2 years hospital operations, performance improvement, or project management (Preferred) Required Skills/KnowledgeKnowledge of the healthcare industry trends Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict. Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional AccountabilitiesPerformance Improvement:Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork Establishes and maintains project implementation plans and project status reports EducationUses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps. Trains staff and leaders through process assessment and redesign associated with experience strategy Mentors staff and leaders through training and project work. Responsible for successful closure of projects. Data ManagementAssists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans. Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement. Creates measurements to fit processes that can be used to monitor effectiveness and further improvements. Organizational AccountabilitiesOrganizational Commitment/IdentificationPartner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer ServiceAnticipate and responds to customer needs; follows up until needs are met Teamwork/CommunicationDemonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job: Non-Clinical ProfessionalOrganization: Patient ServicesPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9-5Job Posting: Oct 24, 2025, 10:02:24 AMFull-Time Salary Range: 81993. 6 - 136656

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. **II. Position Requirements** : **Licensure/Certification/Registration:** Lean certification preferred. **Education:** Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. **Experience:** 5-7 years of previous job-related experience as a patient experience leader **Special Qualifications:** **Required:** + Basic Keyboarding Skills + Microsoft Excel + Microsoft Power Point + Microsoft Word + Ability to analyze and interpret data + Ability to communicate verbally + Ability to compile complex reports and develop presentations + Ability to compose letters and memorandums + Ability to deal calmly and courteously with people + Ability to deal with stressful situations + Ability to finish tasks in a timely manner + Ability to follow oral and written instructions and established procedures + Ability to function independently and manage own time and work tasks + Ability to lead work teams + Ability to maintain accuracy and consistency + Ability to maintain confidentiality + Ability to negotiate, persuade and establish direction + Ability to perform basic filing, office procedures and word processing + Ability to organize workflow + Ability to plan, coordinate and develop multiple projects + Ability to work as an effective team member + Skilled job requiring high level of adaptability & interpersonal skills **Preferred:** + Access + Qualtrics **Key Responsibilities:** + **PEOPLE CENTERED CARE:** + Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. + Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. + **ENGAGED COLLEAGUES:** + Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. + Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. + Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. + **OPERATIONAL EXCELLENCE:** + Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. + Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. + Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. + Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. + Grievance writing and ensuring policy is always followed. + **PHYSICIANS and CLINICIANS:** + Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. + Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. + Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. + **LEADERSHIP NATIONALLY** : + Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. + Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. + Develops best practices and presents at the system and national level. + Submits one presentation annually in partnership with a supported department/service line. + **EFFECTIVE STEWARDSHIP:** + Achieves or exceeds organizational objectives regarding cost management. + Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. + Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Patient Experience Consultant - (25012649) Description Patient Experience ConsultantBring your passion to Texas Health so we are Better + Together Work Location: Texas Health Corporate, 612 E. Lamar Blvd. , Arlington, TX 76011Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights:Remote PositionGain a sense of accomplishment by contributing to a teamwork environment. Receive excellent mentorship, comprehensive training, and dedicated leadership resources. What You Will Do Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60%Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health? s patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15%Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams? work in relation to patient experience outcomes, and supports integration of process improvements across system. 20%Other duties and functions as may be assigned. 5%What You Need: EducationBachelor's Degree Business, health care, or related field. ReqExperience3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req Qualifications EducationBachelor's Degree Business, health care, or related field. ReqExperience3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. ReqSkills Must have excellent communication and presentation skills ? written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience ? Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources. SupervisionIndividual ContributorADA RequirementsWorking Outdoors 67% or more Working Indoors 67% or more Physical DemandsSedentaryTravel RequirementsLocal 80% Primary Location: ArlingtonJob: Support ServicesOrganization: Texas Health Resources 612 E. Lamar TX 76011Job Posting: Jan 7, 2026, 6:51:48 PMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Patient Experience Consultant - (25012649) Description Patient Experience ConsultantBring your passion to Texas Health so we are Better + Together Work Location: Texas Health Corporate, 612 E. Lamar Blvd. , Arlington, TX 76011Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights:Remote PositionGain a sense of accomplishment by contributing to a teamwork environment. Receive excellent mentorship, comprehensive training, and dedicated leadership resources. What You Will Do Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60%Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health? s patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15%Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams? work in relation to patient experience outcomes, and supports integration of process improvements across system. 20%Other duties and functions as may be assigned. 5%What You Need: EducationBachelor's Degree Business, health care, or related field. ReqExperience3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req Qualifications EducationBachelor's Degree Business, health care, or related field. ReqExperience3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. ReqSkills Must have excellent communication and presentation skills ? written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience ? Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources. SupervisionIndividual ContributorADA RequirementsWorking Outdoors 67% or more Working Indoors 67% or more Physical DemandsSedentaryTravel RequirementsLocal 80% Primary Location: ArlingtonJob: Support ServicesOrganization: Texas Health Resources 612 E. Lamar TX 76011Job Posting: Jan 7, 2026, 6:51:48 PMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

_Bring your passion to Texas Health so we are Better + Together_ Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights: + Remote Position + Gain a sense of accomplishment by contributing to a teamwork environment. + Receive excellent mentorship, comprehensive training, and dedicated leadership resources. What You Will Do Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60% Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health?s patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15% Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams? work in relation to patient experience outcomes, and supports integration of process improvements across system. 20% Other duties and functions as may be assigned. 5% What You Need: Education Bachelor's Degree Business, health care, or related field. Req Experience 3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req **Education** Bachelor's Degree Business, health care, or related field. Req **Experience** 3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req **Skills** Must have excellent communication and presentation skills ? written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience ? Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources. **Supervision** Individual Contributor **ADA Requirements** Working Outdoors 67% or more Working Indoors 67% or more **Physical Demands** Sedentary **Travel Requirements** Local 80% Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Employment Type: Full-Time About Us We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth. We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time. Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact. Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down. We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation. And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same. Role Overview We're looking for a Senior Brand + Web Designer who thrives at the intersection of brand storytelling, visual design, and digital experiences. This role goes beyond traditional product design; you'll shape brand identity, marketing campaigns, websites and products design, and big visual ideas from the ground up. You'll own end-to-end design from concept to execution: crafting compelling brand narratives, designing responsive websites, creating campaign assets, and shaping visual systems that bring our clients' missions to life. You bring a deep love for typography, color, and visual hierarchy and understand that these choices shape clarity, usability, brand trust, and product adoption. This role suits a versatile, craft-obsessed designer who can move fluidly between brand strategy and hands-on execution, and who communicates clearly with both technical partners and non-technical stakeholders.partners. Our timelines are quick and our standards are high. You'll work efficiently with detail and care, balancing speed with quality across every deliverable. We hire for talent, not tenure. What matters is your craft, your portfolio, and your ability to elevate the work. Responsibilities Brand & Visual Identity Lead brand storytelling and visual identity development for clients, from concept through deployment. Create and systematize brand elements: logos, typography, color systems, visual language, and style guides. Translate brand strategy into cohesive design systems that work across web, print, social, and campaign materials. Maintain and evolve design systems and documentation to ensure consistency across all touchpoints. Website Design & Digital Experiences Design end-to-end website experiences, marketing sites, microsites, and landing pages, with strong UX, responsive UI, and attention to performance and accessibility. Create detailed wireframes, user flows, and high-fidelity interfaces for testing and developer handoff. Partner with engineering to visually QA implementations and ensure design integrity through launch. Marketing & Campaign Creative Design and deliver creative assets across media: social content, email campaigns, presentations, printed materials, and campaign collateral. Support content creation, including copy, storyboards, and blog visuals. Design AI-enabled marketing content and experiences; edit and elevate AI-assisted copy while maintaining brand voice. Cross-Functional Collaboration Partner with leadership, product, engineering, and client-facing teams to define objectives and deliver creative solutions. Scope creative projects and support execution across full-time and freelance team members. Synthesize research and insights into clear, client-facing presentations with actionable recommendations. Qualifications Professional design experience spanning brand, web, and visual design. Online portfolio demonstrating excellence in brand identity, website design, and marketing creative across diverse projects. Expert-level proficiency in Figma (Design, FigJam, Slides) and Adobe Creative Suite. Proven ability to create, manage, and evolve design systems and brand guidelines. Strong visual design sensibility with exceptional attention to typography, color, composition, and detail. Experience designing responsive websites with an understanding of UX principles, accessibility, and web performance. Basic familiarity with Webflow and web technologies (HTML, CSS, JavaScript) to collaborate effectively with engineers. Ability to work in fast-paced environments with quick turnarounds while maintaining high-quality output. Clear, confident communicator who collaborates Bonus Startup or agency experience with exposure to diverse client work. Experience with video production support (storyboarding, motion graphics, lower thirds). Knowledge of SEO basics, web optimization, and accessibility standards. Curious about GenAI tools and experience incorporating them into design workflows. Experience mentoring designers or establishing team processes. Compensation This role offers competitive pay with performance-based bonuses. Final compensation will vary based on experience, performance, and location. Why Join Human Agency At Human Agency, we're building something different - a team of thinkers, builders, and change-makers who believe in the power of purpose-driven work. You'll have the autonomy to lead, the resources to succeed, and the chance to grow alongside a company creating meaningful impact for people and organizations across sectors. Equal Opportunity Commitment Human Agency is proud to be an Equal Opportunity Employer. We value diverse backgrounds, perspectives, and experiences and strive to build an inclusive culture where everyone feels welcomed and empowered.